Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 124,652 complaints for JEEP
Incident date: Dec 1, 2025
The contact owns a 2016 Dodge Dart. The contact received notification of NHTSA Campaign Number: 25V674000 (POWER TRAIN). However, the part to do the recall repair was not yet available. The contact stated that while in reverse(R), after the vehicle was parked, the contact attempted to move the gear shifter to park(P); however, the shifter cable failed to connect to the transmission. The contact wa... Read more
JEEP
GRAND CHEROKEE
(2024) - ELECTRICAL SYSTEM
Dec 2, 2025
Incident date: Sep 30, 2025
The "Service Airbag - Passenger" warning light suddenly appeared on the console of my 2014 Buick Enclave. Once I arrived home, I Googled what the light indicated and I also sorted through mail I had recently received from Buick that notified me of a recall. Convinced that I needed to resolve the issue promptly, I contacted the dealership we purchased the vehicle from and they informed me to come ... Read more
JEEP
GRAND CHEROKEE
(2024) - AIR BAGS
Dec 2, 2025
Incident date: Sep 30, 2025
The "Service Airbag - Passenger" warning light suddenly appeared on the console of my 2014 Buick Enclave. Once I arrived home, I Googled what the light indicated and I also sorted through mail I had recently received from Buick that notified me of a recall. Convinced that I needed to resolve the issue promptly, I contacted the dealership we purchased the vehicle from and they informed me to come ... Read more
JEEP
GRAND CHEROKEE
(2019) - ELECTRICAL SYSTEM
Dec 2, 2025
Incident date: Nov 5, 2025
The contact owns a 2016 BMW X3. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM). The vehicle was taken to the dealer for the recall repair; however, the dealer refused to perform the recall repair and stated that since the vehicle was manufactured in Canada, the recall repair could not be performed. The manufacturer was not made ... Read more
JEEP
GRAND CHEROKEE
(2024) - FORWARD COLLISION AVOIDANCE: WARNINGS
Dec 2, 2025
Incident date: May 23, 2025
I own a 2024 Ford Expedition XLT. The vehicle repeatedly loses multiple federally mandated safety systems including Blind Spot Monitoring, Cross-Traffic Alert, Automatic Emergency Braking, Forward Collision Warning, and camera systems. Alerts include: ‘Cross-Traffic System Fault,’ ‘Blind Spot System Fault,’ ‘Pre-Collision Assist Not Available,’ ‘Front Camera Fault,’ and ‘Check Pa... Read more
Incident date: Aug 13, 2025
The contact owns a 2021 Toyota Corolla. The contact stated that while driving in a parking lot, the clutch pedal failed to function as intended. The clutch pedal was depressed and failed to return after being released. The contact used his foot to raise the clutch pedal. No warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the slave cy... Read more
Incident date: Nov 29, 2025
I took the car to get serviced 3 times because the battery was being drained and it left me stranded on the side of the road . I had to look up the technical service bulletin myself before the dealership would update the software on the car. It should have been recalled back in 2019 when they knew about the problem. it left my elderly mother stranded 3 times and it took me having to figure it out ... Read more
Incident date: Nov 29, 2025
I have code C0020-01-ABS Pump motor control on in my 2017 Ram 2500 for almost two years. I bought it used at a dealership in Maryland in June 2022 and each time I check with them, the part to fix it is backordered or not available. According to a Star online publication dated 4/28/20 from FCA, when this code is on the HCU and the ECU should be tested and replaced, but the abs module is on parts ... Read more
Incident date: Nov 29, 2025
Vehicle was suddenly completely disabled without warning with multiple lights and turtle emblem inside the dash. Battery which is a known problem defect was completely disabled.
Incident date: Oct 17, 2025
Hard shift stuttering when driving About 30000 miles ago Called Lincoln they said $150 to diagnose it No warning lights
Incident date: Dec 2, 2025
Odometer Fraud. The contact’s son recently purchased a 2012 Toyota Prius. The vehicle was a private sale. After the purchase, it was discovered that there was a mileage discrepancy based on the Carfax report. At the time of purchase, the vehicle displayed 137,000 miles. However, the Carfax report listed the mileage as 281,586 miles, and the current mileage on the vehicle was 151,103.
Incident date: Sep 1, 2025
I bought a brand new 2025 GMC Yukon AT4 3.0 Diesel on 8/16/25 (had 213 miles on). A month later, with only 2000 miles on the vehicle, I was driving down the road and got a warning "reduced acceleration, drive with caution". Car would hardly accelerate. Had it towed to the dealer on 9/22/25. They found metal shavings in the engine oil. Said there was a quarter inch play around the camshaft (manufac... Read more
JEEP
GRAND CHEROKEE
(2024) - STRUCTURE
Dec 2, 2025
Incident date: Dec 2, 2025
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the passenger's side windshield exterior A-pillar trim had become loose. An unknown local dealer was contacted and confirmed that the part to do the recall repair was not yet available. The... Read more
JEEP
GRAND CHEROKEE
(2024) - SERVICE BRAKES, HYDRAULIC
Dec 2, 2025
Incident date: Dec 2, 2025
The contact owns a 2018 Ram 2500. The contact stated that while reversing out of the driveway at approximately 5 MPH, the ABS warning light and traction control warning light illuminated. The vehicle was taken to a dealer on two occasions, and the contact was informed that parts to repair the vehicle were not available. The VIN was included in NHTSA Campaign Number: 24V896000 (Service Brakes, Hydr... Read more
Incident date: Nov 11, 2025
I was driving my vehicle, the roads were snowy so was traveling slowly. I attempted to slow down a little more, when I pushed on the brake there was absolutely no response, usually you can feel and even hear the brakes (abs) functioning, there was nothing. I also tried to steer, again, no response, the vehicle continued straight, we went into a ditch and rolled on our side. I tried to put down ... Read more
Crash
2 injured
Incident date: Oct 2, 2025
My 2024 Honda Prologue has numerous issues. First, the CV joints are making the clattering noises when turning right from a stop. Started at almost 8000 miles, more faintly, but now very noticeable. I noticed the left has now started making the same noises as well at 9000 miles on the odometer. Soon after purchase, the automatic braking/collision avoidance slammed on my brakes HARD while driving a... Read more
Incident date: Dec 1, 2025
The contact owns a 2016 Subaru Outback. The contact stated that the horn was inoperable. The vehicle was taken to the local dealer for a routine recall repair, and it was diagnosed and determined that the steering roll connector/clock spring had short-circuited. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 50,000.
JEEP
WRANGLER 4XE
(2024) - ELECTRICAL SYSTEM
Dec 2, 2025
Incident date: Dec 2, 2025
Once a year my car won't start, I get it towed to a dealership and they always say nothing is wrong but recommend getting a new battery even though the battery is not failing. So every year they try to get me to buy a new battery and warranty won't cover my battery because its not failing. I've had them run other test like parasitic draw and they say they find nothing. Every year I deal with this ... Read more
JEEP
WRANGLER 4XE
(2024) - STRUCTURE
Dec 2, 2025
Incident date: Dec 2, 2025
The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact became aware that the passenger’s and driver's side A-pillar trims had started to crack, and the pieces were loose. The contact used tape to secure the A-pillar trims. The contact called a local dealer and was informed that the remedy was not yet available. The co... Read more
Incident date: Dec 1, 2025
The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the driver's side and passenger's side windshield exterior A-pillar trims and doors exterior B-pillar trims had become loose. The vehicle was taken to the dea... Read more
Incident date: Dec 1, 2025
The contact owns a 2021 Chevrolet Silverado 1500. The contact stated that while stopped at a stop light, the vehicle began to shake violently. There was no warning light illuminated. The contact then stated that there was an abnormal knocking sound coming from the engine while depressing the accelerator pedal. The contact pulled over and restarted the vehicle; however, the knocking sound persisted... Read more
Incident date: Dec 1, 2025
I was suddenly unable to fill the fuel tank of my truck on the way back from a 4 hour road trip in freezing conditions. I was able to get just enough fuel into my vehicle to make it back due to it occurring during a fuel up on the last hour of the drive. However, if this had happened earlier in the drive, I could have been stranded with my family in freezing conditions. There were no warnings and ... Read more
Incident date: Oct 30, 2025
On July 16, 2025, with 4,514 miles on the odometer, the dashboard displayed warning messages for “Service ECS” and “Service Brake Assist,” along with illuminated indicators for BRAKE, ABS, and Traction Control. At 4,598 miles, the master cylinder was replaced. However, after installing a new brake master cylinder, power brake booster, and Electronic Brake Control Module, the brakes failed... Read more
Incident date: Nov 26, 2025
while stopped in traffic on a freeway in fast lane, the vehicle was in the "stop/go" mode. When I pressed the accelerator, the engine failed to start. On multiple attempts engine would not start and I could smell electrical burn. The CHP was on site and we attempted to push the car to the side and out of the fast lane. However, since the engine would not start, there was no way to shift the ca... Read more
JEEP
GRAND CHEROKEE
(2025) - LANE DEPARTURE: BLIND SPOT DETECTION
Dec 2, 2025
Incident date: Oct 30, 2025
My 2021 Kia K5 EX has a severe and unsafe steering problem. The vehicle consistently pulls hard to the right on its own, even on straight roads. If I loosen my grip even slightly, the car immediately veers to the right. The steering wheel does not stay centered, and I have to constantly fight the steering just to keep the car in the lane. This issue has continued despite multiple alignments, tire... Read more
JEEP
GRAND CHEROKEE
(2025) - STEERING
Dec 2, 2025
Incident date: Oct 30, 2025
My 2021 Kia K5 EX has a severe and unsafe steering problem. The vehicle consistently pulls hard to the right on its own, even on straight roads. If I loosen my grip even slightly, the car immediately veers to the right. The steering wheel does not stay centered, and I have to constantly fight the steering just to keep the car in the lane. This issue has continued despite multiple alignments, tire... Read more
JEEP
GRAND CHEROKEE
(2024) - FUEL/PROPULSION SYSTEM
Dec 2, 2025
Incident date: Jan 16, 2025
Vehicle: 2025 Jeep Grand Cherokee 4xe Anniversary Edition Lease Start: April 2025 Mileage: ~5,000 mi This vehicle has now been subject to two major battery-related safety recalls within the first year of lease: A “Stop Propulsion” recall that rendered the vehicle inoperable until a module replacement was performed. The current Recall 68C (battery fire risk) covering 2021-2026 Wrangler and ... Read more
JEEP
WRANGLER
(2024) - ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM):SOFTWARE
Dec 2, 2025
Incident date: Nov 17, 2025
The contact owns a 2018 Chevrolet Volt. The contact stated that while attempting to start the vehicle, the engine failed to turn over as intended. Additionally, the vehicle would not charge when connected to a charger. The check engine warning light illuminated. The vehicle was taken to a local dealer, where the BECM was reset. The vehicle was repaired; however, the check engine warning light rema... Read more
Incident date: Nov 17, 2025
The contact owns a 2018 Chevrolet Volt. The contact stated that while attempting to start the vehicle, the engine failed to turn over as intended. Additionally, the vehicle would not charge when connected to a charger. The check engine warning light illuminated. The vehicle was taken to a local dealer, where the BECM was reset. The vehicle was repaired; however, the check engine warning light rema... Read more
JEEP
GRAND CHEROKEE
(2023) - UNKNOWN OR OTHER
Dec 2, 2025
Incident date: Nov 26, 2025
When I purchased this car in 2020 it had approximately 30,000 miles on it and the paint was already flaking in one place. The paint is snow white pearl and it is now flaking in several places. I would like to request an investigation into this specific paint and flaking issues.
JEEP
GRAND CHEROKEE
(2023) - ENGINE
Dec 2, 2025
Incident date: Nov 26, 2025
I am submitting this safety complaint regarding a critical oil leak on my 2019 Kia Sorento, currently at 125,000 miles. I observed a significant amount of engine oil leaking onto the ground where the vehicle was parked, indicating a substantial loss of lubricant. The oil pressure warning light has been illuminating intermittently on the dashboard, confirming that the engine's oil pressure or level... Read more
JEEP
GRAND CHEROKEE
(2023) - EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
Dec 2, 2025
Incident date: Nov 26, 2025
1. The primary failure is the Vehicle Body Sealing/Compartment Integrity. Malfunctioned components include the Xantrex Freedom SW 3012 Inverter/Charger and the TBB Power DM1260 System Manager. All are available. 2. Safety was put at risk by water actively short-circuiting high-amperage battery power connections, creating a direct and severe fire hazard within the enclosed electronics compartment. ... Read more
Incident date: Feb 11, 2023
State/CA. I’m not sure. Don’t remember.
Incident date: Dec 1, 2025
Engine failed. Took car to Johnson City Kia dealership as advised by Kia of north America. The dealership said the engine failed due to carbon build up which is a problem with the engines, that it was not covered under warranty. I paid over $6,400 to have the engine replaced. When I was driving the car home the engine light came on and I lost power on the interstate causing me to almost get hit by... Read more
Incident date: Sep 17, 2025
While driving today at about 21 mph, when a warning came on that my car had brake assist failure. It said the speed would be limited and to break hard to enable the car to stop.. I was able to get to a parking lot safely, but my car did not break at the stoplight and went straight through. Luckily there was no one coming.. my car is at the dealership now and they are finding no issue and nothin... Read more
Incident date: Nov 22, 2025
Car shows ESC error message not detecting brake pads, and locking the wheel.
JEEP
GRAND CHEROKEE
(2024) - SERVICE BRAKES
Dec 1, 2025
Incident date: Nov 28, 2025
After dealer-performed repair to the ABS braking system, the vehicle was returned with a malfunctioning ABS control module and a loose brake line near the ABS unit. An independent licensed repair facility confirmed that the ABS control module was never programmed with required vehicle configuration data and would not accept programming attempts. The module is internally corrupted and requires repl... Read more
JEEP
GRAND CHEROKEE
(2024) - UNKNOWN OR OTHER
Dec 1, 2025
Incident date: Nov 28, 2025
When pressing the horn on the steering wheel of my 2024 Kia Seltos SX Turbo AWD during an emergency no sound was heard. Horn is silent. Fuse is not blown and it appears likely the horn is defective.
Incident date: Jul 1, 2025
NHTSA Complaint Narrative (Copy & Paste) CRITICAL SAFETY DEFECT: SALE OF VEHICLE WITH DISABLED AIRBAGS Incident: 10/24/2025 | Dealer: Braman Cadillac (Miami, FL) | VIN: [XXX] Braman Cadillac sold me this 2024 Tesla Model 3 representing it as "clean/no accidents." In reality, they released a vehicle with a disabled airbag system resulting from a crash that occurred in their inventory. 1. DISABLE... Read more
Incident date: Jul 1, 2025
NHTSA Complaint Narrative (Copy & Paste) CRITICAL SAFETY DEFECT: SALE OF VEHICLE WITH DISABLED AIRBAGS Incident: 10/24/2025 | Dealer: Braman Cadillac (Miami, FL) | VIN: [XXX] Braman Cadillac sold me this 2024 Tesla Model 3 representing it as "clean/no accidents." In reality, they released a vehicle with a disabled airbag system resulting from a crash that occurred in their inventory. 1. DISABLE... Read more
Incident date: Jul 1, 2025
Evaporator for AC failing. This poses a risk for drivers not having property AC in different weather and is extremely dangerous with children. Issue was found by the Honda dealership. I brought this issue up with them on a previous visit after hearing a strange noise, said everything was fine then a week later it goes out and only blowing hot air into vehicle.
Incident date: Nov 28, 2025
The 2024 Winnebago Ekko Ford Transit base includes standard a second alternator in the engine bay manufactured by Balmer and installed by Winnebago to charge the house batteries, in this case two 320amp batteries manufactured by Lithionics. A service recall was completed by Winnebago Authorized Dealer in 6/2025 to reduce the charge capacity based on prior failures and fires in the alternator. O... Read more
Fire
Incident date: Nov 28, 2025
The 2024 Winnebago Ekko Ford Transit base includes standard a second alternator in the engine bay manufactured by Balmer and installed by Winnebago to charge the house batteries, in this case two 320amp batteries manufactured by Lithionics. A service recall was completed by Winnebago Authorized Dealer in 6/2025 to reduce the charge capacity based on prior failures and fires in the alternator. O... Read more
Fire
Incident date: Nov 28, 2025
The Forward Attention Warning system performs erratically, frequently disabling the adaptive cruise control without warning. Even when it does emit a warning, which again, is erractic, the warning is barely audible. When conditions, such as grooved pavement or loud cabin noises, such as when a window or moonroof is open, the warning is completely in-audible. Similarly, the warning message displ... Read more
JEEP
WRANGLER 4XE
(2024) - VEHICLE SPEED CONTROL
Dec 1, 2025
Incident date: Oct 30, 2025
The Forward Attention Warning system performs erratically, frequently disabling the adaptive cruise control without warning. Even when it does emit a warning, which again, is erractic, the warning is barely audible. When conditions, such as grooved pavement or loud cabin noises, such as when a window or moonroof is open, the warning is completely in-audible. Similarly, the warning message displ... Read more
JEEP
WRANGLER 4XE
(2024) - VISIBILITY/WIPER
Dec 1, 2025
Incident date: Oct 30, 2025
The ABS wont go off it constantly stays on I put a brand new battery in it went out about a week later had to jump start it...When it rains or snow it is like my wipers and headlights goes crazy and sometimes my backup camera is all blue for no reason...I feel like there is something major wrong in the wiring somewhere
JEEP
GRAND CHEROKEE
(2015) - ELECTRICAL SYSTEM
Dec 1, 2025
Incident date: Nov 11, 2025
The contact owns a 2024 Jeep Wrangler 4XE. The contact received notifications of NHTSA Campaign Numbers: 25V741000 (ELECTRICAL SYSTEM) and 25V766000 (ENGINE); however, the parts to do the recall repairs were not yet available. The contact stated that the vehicle had not been charged as intended. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable ... Read more
JEEP
GRAND CHEROKEE
(2015) - ELECTRICAL SYSTEM
Dec 1, 2025
Incident date: Nov 11, 2025
Driver’s side door no longer locks and unlocks without physical use of the manual key. Car did not experience damage. The locking actuator stopped working randomly and has not worked, resulting in the car being unknowingly unlocked and subsequently broken into.
Incident date: Oct 9, 2025
I am reporting an odometer rollback that occurred before I purchased my vehicle. CARFAX shows the vehicle had 206,627 miles when it was sold at an auto auction on February 27, 2023. Four months later, in June 2023, the vehicle was retitled in Illinois at 69,000 miles. The odometer reading at my first service visit on June 26, 2023 also showed 68,380 miles. This is a discrepancy of approximately 1... Read more