Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 124,652 complaints for JEEP
Incident date: Nov 16, 2025
I am submitting this complaint to report a significant safety defect in my Lexus vehicle. Without any prior warning or history of mechanical problems, the vehicle experienced a sudden and severe loss of engine power while I was merging onto a busy highway. The vehicle rapidly decelerated despite continued acceleration input, forcing me to navigate to the shoulder while surrounding traffic was trav... Read more
Incident date: Dec 2, 2025
Completely disgusted with Chevy traverse. Upper radiator hose busted and radiator leaks at seem, squeaky brakes since day one purchased then sensor on brakes went bad causing it to say brakes are less than they actually are says 18% and it’s actually 88% caused the engine light to come on ppl can’t afford a payment and be at the dealer all the time and without transportation. It’s my only ve... Read more
Incident date: Dec 3, 2025
Vehicle hesitates to accelerate from stop or slow roll when pedal is engaged. This hesitation nearly caused a collision when attempting a left-hand turn in heavy traffic. Problem can be reproduced easily and is exacerbated when on an incline. It has not been confirmed by dealer or service center. Occurs regardless of whether auto start/stop feature is enabled or not. Putting transmission in "S" mo... Read more
Incident date: Dec 3, 2025
Vehicle hesitates to accelerate from stop or slow roll when pedal is engaged. This hesitation nearly caused a collision when attempting a left-hand turn in heavy traffic. Problem can be reproduced easily and is exacerbated when on an incline. It has not been confirmed by dealer or service center. Occurs regardless of whether auto start/stop feature is enabled or not. Putting transmission in "S" mo... Read more
Incident date: Dec 3, 2025
The truck has recently and randomly been making a very loud static/poping sound that actually sometimes hurts my ears. After this static continuously plays even when I reset the sync system, cycle the ignition or turn the volume to zero, it still continues. This is followed by a strong electrical burning smell. After 10 minutes this stops and the passenger side speakers are the only ones that work... Read more
Incident date: Oct 30, 2025
Vehicle failed inspection due to a rusted out front subframe which seems premature for a 7 year old vehicle with 27,599 miles on it. According to local mechanic, they've seen this issue with many Nissan Leaf models. This is a critical piece of the vehicle hence it failing inspection due to rust. The vehicle has not (yet) been inspected by the local dealership to confirm the issue and there were no... Read more
Incident date: Dec 3, 2025
Have notice a lot of throttle hesitation when taken off from a stop or after letting off the gas pedal and then hitting it again. A couple times it has made me feel un safe as there was on coming traffic and the truck took a second or to accelerate
Incident date: Oct 13, 2025
While starting to accelerate from a stop whether it is going straight or turning the truck hesitates and takes multiple seconds to start accelerating leading to a potentially dangerous situation especially when turning and you can't get out of oncoming traffics way. Also when at a slow roll trying to accelerate the truck just does not apply any power for multiple seconds delaying movement and pote... Read more
Incident date: Oct 13, 2025
While starting to accelerate from a stop whether it is going straight or turning the truck hesitates and takes multiple seconds to start accelerating leading to a potentially dangerous situation especially when turning and you can't get out of oncoming traffics way. Also when at a slow roll trying to accelerate the truck just does not apply any power for multiple seconds delaying movement and pote... Read more
Incident date: Oct 13, 2025
The car is in park & ignition button has been hit to turn vehicle off. When engine is turned off all interior, exterior, dash, & ignition switch lights remain on with a notification on the dashboard stating to "shift to park". The doors can not be locked when this message is on the screen. It can take anywhere from 30 seconds to 15 minutes for the lights & dash to go out, allowing you to exit & l... Read more
Incident date: Dec 1, 2025
The engine oil pump drive belt and/or tensioner failed, causing the low-oil-pressure warning light to illuminate and creating a risk of sudden engine seizure and loss of motive power while driving. The vehicle is a 2018 Ford EcoSport with approximately 49,000 miles. It had no oil-pressure issues of any kind until two months after the dealer performed the interim repair under open safety recall 23S... Read more
JEEP
GRAND CHEROKEE L
(2025) - Chest Clip, Buckle, Harness
Dec 3, 2025
Incident date: Dec 1, 2025
Crotch buckle belt is frayed and no longer safe to use. this should not fall under the umbrella of normal wear and tear since it is a safety strap. Nuna claimed it to be caused by a rodent, but there is no other evidence or signs of any other rodent activity
JEEP
GRAND CHEROKEE L
(2025) - Chest Clip, Buckle, Harness
Dec 3, 2025
Incident date: Dec 1, 2025
Crotch buckle belt is frayed and no longer safe to use. this should not fall under the umbrella of normal wear and tear since it is a safety strap. Nuna claimed it to be caused by a rodent, but there is no other evidence or signs of any other rodent activity
JEEP
GRAND CHEROKEE L
(2025) - TIRES
Dec 3, 2025
Incident date: Dec 1, 2025
The contact owns a 2022 Forest River Sandstorm Toy Hauler trailer equipped with API Tires, Tire Line: Gladiator QR25-TS, Tire Size: ST225/75/R15, DOT Number: 1FFTCHRD4. The contact stated that while stopping to refuel it was discovered that the front passenger’s side tire had expanded and there were bubbles and tread separation. The following day after driving, the contact discovered that the re... Read more
JEEP
GRAND CHEROKEE L
(2023) - UNKNOWN OR OTHER
Dec 3, 2025
Incident date: Dec 3, 2025
I have a huge paint peeling situation on the roof of my vehicle. I do have a white Kia Sorrento and there is about a 24" by 6" spot where the paint is either peeling or is gone. It's directly above my front window on the roof of the vehicle.
Incident date: Nov 29, 2025
While driving and turning left and right, and while cold and turning It does a grinding/groan noice, and recently while driving it did that, and It started losing speed and the grinding worsening and I was losing control of the vehicle. Putting the vehicle in Auto makes the groan/grind worse.
Incident date: Nov 29, 2025
While driving and turning left and right, and while cold and turning It does a grinding/groan noice, and recently while driving it did that, and It started losing speed and the grinding worsening and I was losing control of the vehicle. Putting the vehicle in Auto makes the groan/grind worse.
Incident date: Nov 29, 2025
Kia refuses to perform a U.S. safety recall due to my being active duty U.S. military stationed overseas. The affected vehicle is U.S.-spec and registered to a U.S. address. The recall (SC250) involves sudden loss of drive power and is a major safety defect. Kia has refused to authorize parts or repair overseas, putting me and my family at risk.
Incident date: Nov 20, 2025
I have been waiting on a replacement ABS module for months , was told I could continue to drive the jeep by a jeep dealership, the part is on back order and no plans to put in productions; my shop can see that there is ove500 people waiting on this part that effects the operation of the Safety features designed on 11/29 my jeep would stopped abruptly in traffic and would not go forward or reve... Read more
Incident date: Oct 10, 2025
The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). However, the parts to do the recall repairs were not yet available. The contact stated that while driving approximately 60 - 65 MPH, the driver's side B-pillar trim became loosened. The vehicle was not repaired. The contact stated that on a separate ... Read more
Incident date: Dec 20, 2024
Was driving car and on the intersection it failed to continue to keep going and immediately lost power and would only move at 3 miles per hour. Felt scared and at risk with my toddler in the car.
JEEP
GRAND CHEROKEE
(2023) - STEERING
Dec 3, 2025
Incident date: Dec 1, 2025
Please add this to complaint number: 11702732 This is a supplemental complaint regarding the same safety issue I previously reported involving Safety Recall C4B on my 2018 Ram 2500 - complaint # 11702732 In addition to the safety concerns and the prior accident I described in my original complaint, the unresolved recall has also caused significant financial harm. I still owe approximately $15,10... Read more
Crash
JEEP
GRAND CHEROKEE
(2023) - ELECTRICAL SYSTEM
Dec 3, 2025
Incident date: Dec 1, 2025
Please add this to complaint number: 11702732 This is a supplemental complaint regarding the same safety issue I previously reported involving Safety Recall C4B on my 2018 Ram 2500 - complaint # 11702732 In addition to the safety concerns and the prior accident I described in my original complaint, the unresolved recall has also caused significant financial harm. I still owe approximately $15,10... Read more
Crash
Incident date: Nov 2, 2025
My 2023 Jeep Grand Cherokee 4xe (VIN [XXX] ) is affected by two separate federal safety recalls involving the high-voltage battery: Recall 95B / NHTSA 24V-720 and the newly issued Recall 68C / NHTSA 25V-741. Both recalls warn of a potential vehicle fire and instruct owners to stop recharging the battery and to park the vehicle away from structures and other vehicles due to fire risk. These warning... Read more
Incident date: Nov 2, 2025
The contact owns a 2018 Nissan Rogue. The contact stated that upon taking the vehicle for the State Inspection, the contact was informed that two unknown sensors had failed. An independent mechanic reset the unknown sensor codes and advised the contact to return after 100 miles. The contact followed the instructions and returned to the State Inspection; however, the contact was informed that the f... Read more
Incident date: Oct 1, 2025
My high voltage drive inverter experienced a failure resulting in loss of all power as well as regenerative braking. Mechanical braking and steering remained available. There were no warnings or indications before the failure. After the failure there were warnings that the propulsion system had failed and to pull over immediately.
Incident date: Oct 1, 2025
While driving we suddenly lost acceleration and the pedal all the way to the floor made no difference. It came back fairly quick, but this has happened several times. We contacted Hyundai Corporate Reference # XXXon 11/15/25 We then went to the local dealership Invoice number XXXwhere we were told they didn’t know the cause and couldn’t duplicate it. That was anlso on 11/15/25. Since the... Read more
Incident date: Oct 1, 2025
The backup camera rarely works. It either has a black screen, an upside-down image or the image has lines through it. This puts me, my passengers and pedestrians in danger while trying to reverse out of parking spaces. There is a recall for newer Ford Edges but not for a 2013 so Ford is aware of the issue. I also previously owned a different 2013 Ford Edge and it had the same problems.
Incident date: Nov 30, 2025
Vehicle experienced a complete and sudden loss of power, propulsion, and steering control WHILE DRIVING. The vehicle instantly shut down in motion and we were unable to accelerate, control speed, or safely maneuver, steering wheel locked. This created an immediate and severe risk of collision for myself, my spouse, and my young child who was in the vehicle at the time. There are multiple open saf... Read more
Incident date: Nov 30, 2025
Vehicle experienced a complete and sudden loss of power, propulsion, and steering control WHILE DRIVING. The vehicle instantly shut down in motion and we were unable to accelerate, control speed, or safely maneuver, steering wheel locked. This created an immediate and severe risk of collision for myself, my spouse, and my young child who was in the vehicle at the time. There are multiple open saf... Read more
Incident date: Nov 30, 2025
Vehicle experienced a complete and sudden loss of power, propulsion, and steering control WHILE DRIVING. The vehicle instantly shut down in motion and we were unable to accelerate, control speed, or safely maneuver, steering wheel locked. This created an immediate and severe risk of collision for myself, my spouse, and my young child who was in the vehicle at the time. There are multiple open saf... Read more
JEEP
WRANGLER 4XE
(2024) - STEERING
Dec 3, 2025
Incident date: Dec 3, 2025
When I make a hard full lock turn, like a U-turn for example, i hear a distinct crunching and creaking sound. It sounds like saying the nonsensical word "garrump"
Incident date: Nov 20, 2025
Transmission failed, Ford diagnosed it as needing the torque converter replaced, however, after this was fixed at a transmission shop, the problem persisted and that mechanic said the transmission needs to be rebuilt. My safety was out at risk when my vehicle stalled at an intersection and would not accelerate. Also, on two occasions, when the vehicle was put into reverse, it jerked forward and ... Read more
JEEP
GRAND CHEROKEE
(2024) - ENGINE
Dec 3, 2025
Incident date: Nov 28, 2025
The contact owns a 2015 Kia Forte. The contact stated while driving 64 MPH, the vehicle jerked and vibrated, and the vehicle failed to accelerate as intended while depressing the accelerator pedal. The vehicle then stalled. The contact was able to coast to the side of the road. Multiple warning lights were illuminated. The contact was assisted with jumpstarting the vehicle. The contact was able to... Read more
JEEP
GRAND CHEROKEE
(2024) - ENGINE
Dec 3, 2025
Incident date: Nov 28, 2025
The fuel rail bolts on the car loosened, one sheered off. Fuel poured from the front end of the car. When the car was started, to be placed on a flatbed the car caught on fire. The car is currently at a mechanics, but has not been repaired. The car could have easily caught on fire while being driven or started any time before or after it actually caught on fire, it was only taken care of quickly a... Read more
Fire
JEEP
GRAND CHEROKEE
(2024) - FUEL/PROPULSION SYSTEM
Dec 3, 2025
Incident date: Nov 28, 2025
The fuel rail bolts on the car loosened, one sheered off. Fuel poured from the front end of the car. When the car was started, to be placed on a flatbed the car caught on fire. The car is currently at a mechanics, but has not been repaired. The car could have easily caught on fire while being driven or started any time before or after it actually caught on fire, it was only taken care of quickly a... Read more
Fire
Incident date: May 16, 2025
I just recently purchased my vehicle through Mears Mazda locally in Lubbock, TX. At first i did not notice how unsafe it drove due to the recalls. The more i drive the vehicle i notice it feels like there is a resistance in braking or slowing down and getting stuck in certain gears when i am going at a lower speed below 20 mph. It causes concern for me if i am driving in a bigger city or in a traf... Read more
JEEP
GRAND CHEROKEE
(2022) - AIR BAGS
Dec 3, 2025
Incident date: Oct 25, 2025
The contact owned a 2025 Toyota Camry Hybrid. The contact stated that while driving at an undisclosed speed, the contact's vehicle was involved in a multi-vehicle crash. The contact's vehicle slid on ice and crashed into another vehicle. The contact's vehicle then crashed into a metal guardrail. In addition, the contact's vehicle was then rear-ended by another vehicle, in which the other vehicle's... Read more
Crash
JEEP
WRANGLER 4XE
(2024) - ENGINE
Dec 3, 2025
Incident date: Dec 3, 2025
The contact owns a 2016 Kia Soul. The contact stated that while driving at various speeds or while shifted into park(P), there was an abnormal knocking sound coming from the engine. The check engine warning light was illuminated. The vehicle had been taken to the local dealer, where it was diagnosed as needing a Product Improvement Code before the failure. The vehicle was not repaired due to the c... Read more
JEEP
WRANGLER 4XE
(2024) - ENGINE AND ENGINE COOLING
Dec 3, 2025
Incident date: Dec 3, 2025
The contact owns a 2016 Kia Soul. The contact stated that while driving at various speeds or while shifted into park(P), there was an abnormal knocking sound coming from the engine. The check engine warning light was illuminated. The vehicle had been taken to the local dealer, where it was diagnosed as needing a Product Improvement Code before the failure. The vehicle was not repaired due to the c... Read more
Incident date: Jun 2, 2025
My 2022 Jeep Grand Cherokee has an active safety recall (#68C – 2020–2025 JL & 2022–2026 WL) related to the battery/electrical system. The dealership informed me that Stellantis does not have a repair or remedy available and does not expect parts until at least April 2026, possibly longer. This means the vehicle cannot be repaired, sold, or traded for over a year. I have been without the ca... Read more
Incident date: Jun 2, 2025
The back passenger door is stuck closed and will not open even though the power locks and physical lock, inside and exterior door handles all function as they should. There is currently a customer satisfaction program regarding the front driver side door 23B56 however the local Ford Dealership will not fix the issue because it is not the front door.
Incident date: Dec 1, 2025
My car back in June 2025 left me stranded in the turn lane with traffic backing up after the emergency parking brake turned on without warning. I was not able to drive e my car or to release the brake and move my car. I did a thorough review of all possible reasonable switches that could have caused the malfunction. So I tried to turn off all of the warning systems. Once I did this I couldn't dri... Read more
Incident date: Sep 25, 2025
I periodically have throttle lag issues when starting to roll and take off from a stop - a lot of times this is in the middle of an intersection or pulling out into traffic lanes. The throttle almost doesn't respond or drops and then a few moments later takes off trying to make up for the throttle lag.
Incident date: Sep 25, 2025
The idle-stop function would frequently malfunction. I would be at a stop, which would trigger the idle-stop function and the car would turn off, but when I released my foot off the break in preparation for needing to start moving, the car would stall and shut completely off. There was about a five second delay before I could get the car to turn back on and start moving, which was very scary with ... Read more
Incident date: Sep 1, 2025
On November 24, 2025, I discovered that multiple connected and safety-related systems on my 2025 Cadillac Optiq had stopped functioning. We believe a GM over-the-air software update was installed the weekend prior, and the dealer has inferred that the update may have caused the failure. We brought the car into the dealership on November 26th. The car was "fixeed" and we picked it up on December 2... Read more
Incident date: Nov 10, 2025
I had the recall for 73B performed in mid October to my 2017 EV/Hybrid Pacifica- 2017 and only 67K miles. No issues before. Since the recall service I’ve brought it in twice with the same problems stating Hybrid Battery needs conditioning/service. I suspect it’s the recall update that has caused all types of issues. I did go to auto zone before I brought the vehicle in just this Monday to get... Read more
Incident date: Dec 2, 2025
I own a 2022 Ram 1500 Bighorn with approximately 84,000 miles. This vehicle has repeatedly experienced a severe safety defect that began around 20,000 miles. On four separate occasions, the truck has suddenly decelerated in traffic without warning, would not shift out of gear, and in some cases would not shut off even when pressing the start/stop button. During the most recent incident, I was unab... Read more
Incident date: Dec 2, 2025
I own a 2022 Ram 1500 Bighorn with approximately 84,000 miles. This vehicle has repeatedly experienced a severe safety defect that began around 20,000 miles. On four separate occasions, the truck has suddenly decelerated in traffic without warning, would not shift out of gear, and in some cases would not shut off even when pressing the start/stop button. During the most recent incident, I was unab... Read more
Incident date: Dec 1, 2025
Engine is failing, oil leaking in the engine that messed up my catalytic converter and O2 sensors now it’s just sluggish , doesn’t accelerate properly, doesn’t idle nearly .