Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 124,652 complaints for JEEP
Incident date: Mar 1, 2025
2 outstanding recalls on the vehicle. Taken in for repair, told there is no available solution for either recall. No rental provided. Now driving a vehicle that could catch fire.
Incident date: Mar 1, 2025
Exhaust manifold on passenger side has cracked leading to exhaust fumes in cabin, causing dizziness and headaches due to carbon monoxide ram has acknowledged this issue with a TSB but the fact that exhaust fumes come into the cabin on a vehicle that is five years old is concerning and in my opinion, a safety concern.
Incident date: Mar 1, 2025
The contact owns a 2014 Jeep Cherokee. The contact stated that the vehicle was repaired under Emissions Recall U90; however, the contact stated that while driving at various speeds or while accelerating from a stop, the vehicle violently downshifted. The vehicle was taken to a local dealer, where it was diagnosed, and determined that a software update was needed. The vehicle was not repaired and w... Read more
Incident date: Oct 17, 2025
The contact owns a 2017 Jeep Cherokee. The contact stated that the “4WD Service Unavailable” warning light was illuminated and failed to turn off. The contact stated that there was oil leaking from the vehicle. The contact stated that there was a failure with the gear shifter. The contact stated that the vehicle slipped out of gear unexpectedly. The vehicle was turned off and restarted. During... Read more
JEEP
WRANGLER
(2024) - POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
Dec 10, 2025
Incident date: Oct 17, 2025
The contact owns a 2017 Jeep Cherokee. The contact stated that the “4WD Service Unavailable” warning light was illuminated and failed to turn off. The contact stated that there was oil leaking from the vehicle. The contact stated that there was a failure with the gear shifter. The contact stated that the vehicle slipped out of gear unexpectedly. The vehicle was turned off and restarted. During... Read more
JEEP
GRAND CHEROKEE
(2024) - STEERING
Dec 10, 2025
Incident date: Feb 10, 2025
The contact owns a 2020 Nissan Sentra. The contact received notifications of NHTSA Campaign Numbers: 23V581000 (Steering) and 21V461000 (Steering). The contact stated that while in reverse(R) and turning the steering wheel, the contact observed a clicking sound coming from under the front of the vehicle. The contact stated there was no warning light or messages displayed. The vehicle was taken to ... Read more
JEEP
GRAND CHEROKEE
(2024) - STRUCTURE
Dec 10, 2025
Incident date: Feb 10, 2025
The contact owns a 2025 Kia Telluride. The contact received notification of NHTSA Campaign Number: 25V494000 (Structure) and requested to be removed from the recall distribution list. The local dealer was contacted, and the vehicle was repaired. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Incident date: Dec 1, 2025
The contact owns a 2024 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, several unknown warning lights were illuminated. The vehicle was scheduled for a service appointment the following week. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notifications of NHTSA Campaign Number: 25V741000 (Electrical System) and 2... Read more
Incident date: Oct 5, 2025
I’ve noticed that my Toyota Tundra occasionally fails to start moving from a complete stop at a light or stop sign and hesitates. I’ve pressed the gas pedal all the way down, but it doesn’t respond. It usually takes a second attempt before it will move from a stopped position. This first happened during my first week of owning the truck and has occurred a few more times since. I didn’t th... Read more
Incident date: Oct 5, 2025
The contact owns a 2011 Lincoln MKS. The contact stated that while reversing into a parking space, the power steering warning light illuminated. The vehicle was later restarted, and the traction control and power steering warning lights were illuminated. The vehicle then experienced a loss of power steering assist. The vehicle was taken to the dealer, who determined that the steering gear had fail... Read more
Incident date: Oct 5, 2025
- CV Joint(s), front, both left and right are failing. Clicking on both sides is getting progressively worse. Yes would be available for inspection. - To date, no safety incidents. - Vehicle has been inspected twice now by the dealership. First at ~6 months old, now at ~10 months. Honda is acknowledging this problem, but is not allowing the dealership to fix the problem as it is under " investigat... Read more
JEEP
GRAND CHEROKEE
(2024) - POWER TRAIN
Dec 10, 2025
Incident date: Nov 4, 2025
Truck looses gear when pulling into traffic. It will shift out of gear and only allow coasting. At speeds of 40 MPH and higher it will down shift causing dramatic reduced speed with no brake warning to other drivers behind. It will also randomly loose power. It will have delayed shifts squealing tires upon shifting and excessive jerking that is uncontrollable.
Incident date: Oct 24, 2025
I have a 2021 Chevy Suburban with the L87 6.2L V8 engine. At 7k miles, we have lost propulsion, leaving the car undrivable. resulted in the dealer replacing all 16 lifters under a recognized bulletin. I never received extended 6yr 100k mile powertrain warranty as described in the bulletin. Since then, There have been 3 other issues with loss of propulsion, resulting in replacement of fuel ... Read more
Incident date: Oct 24, 2025
ABS control modules are all out of stock, everywhere. This issue is becoming more and more common. I cannot replace the module or have it rebuilt because of a chip shortage, and I do not have ABS on my truck anymore.
Incident date: Oct 24, 2025
The contact owns a 2019 BMW 330I. The contact recently purchased the vehicle. The contact received notification of NHTSA Campaign Number: 25V636000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated while driving 60 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The message "Drivetrain Malfunction" was... Read more
Incident date: Dec 5, 2025
Power steering failure and tech said it was corrosion of wire harness and not considered a mechanical failure. Water had entered the power steering rack and harness. Pump and rack need to be replaced as well. Driving on highway and power steering gave out without warning. Had to pull to the side of the road. Safety at risk.
Incident date: Dec 9, 2025
Blown engine due to ecoboost fuel issues. Vehicle quit and shut off on highway. Multiple issues with 2019 ford explorer that does not get resolved.
Incident date: Dec 9, 2025
Blown engine due to ecoboost fuel issues. Vehicle quit and shut off on highway. Multiple issues with 2019 ford explorer that does not get resolved.
Incident date: Dec 9, 2025
While attempting to make a right turn, the accelerator would not move. This happened again when attempting to merge on the highway. This almost caused a car to run into my side when turning, and a car had to avoid me on the highway when merging. I was trying to press the gas pedal, and it would not move. This is not a mechanical issue. It is a design flaw. The gas pedal allows you to depress on th... Read more
Incident date: Dec 10, 2025
I have experienced at least five times in which my vehicle does not start and a "service charging system" error message shows on the dash resulting in the vehicle having to be towed to Newport Jeep in Middletown RI for service. Every recall that has been issue has been "fixed"- my hybrid battery has been replaced, my high voltage wire has been replaced. I tried to pursue a buyback request and was... Read more
Incident date: Dec 6, 2025
I had Hold feature engaged during a I-70 construction traffic stop. after 7 or 8 minutes auto rolled forward by it's self and something like eps turned on. I was floored at this hazzard and it could have killed someone, if they were infront of my auto.
JEEP
GRAND CHEROKEE
(2024) - SERVICE BRAKES
Dec 10, 2025
Incident date: Dec 8, 2025
I had Hold feature engaged during a I-70 construction traffic stop. after 7 or 8 minutes auto rolled forward by it's self and something like eps turned on. I was floored at this hazzard and it could have killed someone, if they were infront of my auto.
Incident date: Feb 1, 2024
While driving in approximately 10°F weather after the vehicle had been parked outside overnight during snowfall in Chicago, the vehicle displayed a warning that said “Do Not Drive — Maximum Speed 43 MPH.” At the same time, the brake pedal became extremely hard and the vehicle had significantly reduced braking ability, requiring much longer stopping distance. This occurred without any brake... Read more
Incident date: Nov 12, 2025
The contact owns a 2010 Chevrolet Silverado 2500 equipped with a Genesis Supreme trailer attached to the vehicle. The pin box bolted on the front of the trailer is a Lippert Rota-Flex Pin Box. The contact stated that upon pulling into a gas station, the contact discovered that the trailer was sitting on top of the bed of the truck. Upon inspection, the contact discovered several cracks on the pin ... Read more
Incident date: Dec 10, 2025
The vehicle cannot pick up speed, and it is displaying the DTC- P1C2D03. This is similar to the issues that led to "Safety Recall 236 to repair a condition involving the 8-Speed Dual-Clutch Transmission (DCT) system" in earlier model years (till 2022) for certain Hyundai and Kia vehicles. NHTSA should issue a recall for 2023 model years also as Hyundai has not addressed this issue to the fullest e... Read more
JEEP
WRANGLER 4XE
(2024) - UNKNOWN OR OTHER
Dec 10, 2025
Incident date: Mar 1, 2025
Car recently had an important safety recall that was suspended, my car is a 2019 QX 50 Infiniti Luxe, that recently shut down and had to be towed, infiniti dealership diagnosed the car and says I have all low compressions and that I need an engine, these symptoms were quoted to my service dealership prior that the car hesitate to take off, low pick up when I accelerate, stops out of nowhere at int... Read more
JEEP
WRANGLER 4XE
(2024) - ENGINE
Dec 10, 2025
Incident date: Mar 1, 2025
Car recently had an important safety recall that was suspended, my car is a 2019 QX 50 Infiniti Luxe, that recently shut down and had to be towed, infiniti dealership diagnosed the car and says I have all low compressions and that I need an engine, these symptoms were quoted to my service dealership prior that the car hesitate to take off, low pick up when I accelerate, stops out of nowhere at int... Read more
JEEP
GRAND CHEROKEE
(2022) - ELECTRICAL SYSTEM
Dec 10, 2025
Incident date: Dec 10, 2025
I remote started my car using the factory installed remote starter, and approximately 5 minutes later I heard my car alarm start going off, so I went to investigate and when I opened the drivers side door, my car was filled with smoke and flames were coming up from the front passenger footwell, underneath the dash where the HVAC blower motor is located. I closed the drivers door and rushed inside ... Read more
Fire
Incident date: Nov 14, 2025
The contact owns a 2015 Volvo S60. The contact stated that the vehicle was experiencing excessive oil consumption. The contact stated that the vehicle had consumed 3 quarts of oil after driving 2,100 miles. Additionally, the contact stated that the low oil pressure warning light only illuminated after the vehicle had consumed over 3 quarts of oil. The dealer was notified of the failure; however, t... Read more
Incident date: Dec 9, 2025
Vehicle has a known condition with many same year make and model that could cause the engine coolant thermostat to open at a lower temperature than intended. This condition has occurred. As a result the Malfunction Indicator Lamp (Check Engine Light) illuminates and a diagnostic trouble code is set and “steering assistance reduced” appear. The engine cooling fans also run after the engine is s... Read more
Incident date: Mar 1, 2025
On two occasions the vehicle (which is silver--more about that below) has suddenly and without warning activated its emergency braking. The most recent occasion was summer of 2023. On a clear, dry afternoon the system activated while I was at speed on the Suncoast parkway approaching an automatic toll arch. Fortunately there were no other vehicles nearby. I pulled to the side of the road and turne... Read more
Incident date: Mar 1, 2025
I purchased a 2017 F150 in March of 25’. Miraculously no issue started until approx 4000 miles after the purchase. The dealer warranty was good for 3500. In the months that preceded issue after issue began to arise. First and least important in my personal opinion. I get in my truck to head to work and my sliding back glass is laying in backseat, completely intact with the track it slides on. On... Read more
JEEP
GRAND CHEROKEE
(2014) - SUSPENSION
Dec 10, 2025
Incident date: Nov 6, 2025
In the middle of driving, multiple warning lights came on in the car and the steering became very stiff, which made it difficult to steer the car. We brought the car to the dealer service station and they identified that the crank pulley system had a failure and the vibration damper needed to be replaced. Apparently, this issue also resulted in the engine not properly charging the car battery, w... Read more
JEEP
GRAND CHEROKEE
(2013) - ELECTRICAL SYSTEM
Dec 9, 2025
Incident date: Dec 4, 2025
My 2022 Ram 1500 TRX has recurring safety-related failures of the infotainment system affecting both Uconnect 5 (12” screen) and earlier Uconnect 4 units. These issues are widespread in 2021–2024 Ram TRX and Ram 1500 models and began or worsened after forced over-the-air updates. The primary defect is black-screen failures while driving. When the screen goes black or freezes, the truck loses ... Read more
JEEP
GRAND CHEROKEE
(2013) - POWER TRAIN
Dec 9, 2025
Incident date: Dec 4, 2025
My 2022 Ram 1500 TRX has recurring safety-related failures of the infotainment system affecting both Uconnect 5 (12” screen) and earlier Uconnect 4 units. These issues are widespread in 2021–2024 Ram TRX and Ram 1500 models and began or worsened after forced over-the-air updates. The primary defect is black-screen failures while driving. When the screen goes black or freezes, the truck loses ... Read more
JEEP
GRAND CHEROKEE
(2013) - ELECTRICAL SYSTEM
Dec 9, 2025
Incident date: Dec 4, 2025
I own a 2018 Tesla Model X 100D. The high-voltage battery has failed twice in seven years. Tesla replaced both with re-manufactured batteries. My battery warranty ends in December 2026, and if it fails again the replacement cost is about $17,000. The car’s full-charge range has also dropped from over 300 miles when new to about 220–240 miles. The value of the car has dropped to around $24,000,... Read more
Incident date: Aug 31, 2025
This has occured multiple times. While driving on freeway at speeds between 65 and 75 MPH and hitting rough asphalt, the vehicle begins shaking violently, almost to the point of losing control. It will only stop if I slow down to under 40 mph or stopping altogether. This has been very frightening when it occurs in traffic on freeways. It seems to occur mainly when on a curve.
Incident date: Aug 31, 2025
I purchased this used Tesla Model 3 (VIN: [XXX] ) from a licensed dealer on July 15th, 2025. The vehicle is still under the original manufacturer warranty. Since ownership, I have experienced a persistent metal-impact noise coming from the suspension and steering area, especially when going over speed bumps, uneven road surfaces, or low-speed turns. The noise sounds like loose metal parts making ... Read more
JEEP
GRAND CHEROKEE
(2022) - POWER TRAIN
Dec 9, 2025
Incident date: Dec 9, 2025
Both right and left axel have loud clicking when turning. Part difficult to obtain at dealership.
Incident date: Oct 1, 2024
The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V695000 (BACK OVER PREVENTION) and 25V732000 (STRUCTURE); however, the parts to do the recall repairs were not yet available. The contact stated that while driving at an undisclosed speed, the vehicle jerked and failed to accelerate as intended while depressing the accelerator pedal before the transm... Read more
Incident date: Dec 7, 2025
I've owned a 2017 Hyundai Elantra for a few years now, and it has been a headache. Over the course of the past year and a half, the engine has went out (seized) not once, not twice, but three times without any warning. I go to start the car one day and the engine bay starts shaking and power of the engine goes either completely out or down significantly. It feels like a gamble every few months of ... Read more
Incident date: Dec 3, 2025
Engine coolant thermostat failed under 55,000 miles and had to have it repaired on my 2020 Acadia. The 2021 Acadia has a recall on the thermostat.
Incident date: Oct 3, 2025
Two wheels have cracked in the span of a few weeks. There was no accident or incident that could have caused the cracks. There are mentions online of this issue in several countries but Volvo has not issued a recall or warning regarding the wheel's propensity to crack. First crack was found on one wheel on 11/03/25. The second crack was found on a different wheel on 12/07/25. This vehicle was... Read more
Incident date: Oct 3, 2025
Vehicle: 2018 Toyota C-HR (Base Model) Issue: CVT Transmission Failure I am submitting this complaint regarding a serious defect in the CVT transmission of my 2018 Toyota C-HR. After owning it less than 2 years, the vehicle developed transmission problems that rendered it unsafe and ultimately undrivable. Multiple mechanics, including a dealership and a transmission specialist, confirmed the issue... Read more
Incident date: Jun 2, 2025
The contact leased a 2023 Jeep Wrangler. The contact stated that the engine overheated on several occasions while driving approximately 25-50 MPH. The driver was able to pull over safely. The temperature gauge warning light was displayed. The message “Engine Overheated – Pull Over” was displayed. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System). The v... Read more
Incident date: Nov 22, 2025
As far as everybody did and shut down three times in a major intersections as far as to completely shut off or keep up with the camera activity and it seems to not be able to empower through the cabin or central part of the cabin where the computer is stored when I had my f****** completely turn itself off and ran or red lights just to barely make it to my house and in the car would not start I ha... Read more
JEEP
GRAND CHEROKEE
(2019) - SERVICE BRAKES
Dec 9, 2025
Incident date: Nov 7, 2024
As far as everybody did and shut down three times in a major intersections as far as to completely shut off or keep up with the camera activity and it seems to not be able to empower through the cabin or central part of the cabin where the computer is stored when I had my f****** completely turn itself off and ran or red lights just to barely make it to my house and in the car would not start I ha... Read more
JEEP
WRANGLER 4XE
(2024) - ENGINE
Dec 9, 2025
Incident date: Nov 15, 2025
I am experiencing an ongoing issue since the truck was new: the engine hesitates upon acceleration at any speed. When stopped this lag in throttle response makes it difficult to navigate in heavy or unpredictable traffic as the vehicle does not response to the pedal instantly and making intentional sudden speed changes is all but impossible to do safely. Depressing the pedal heavy to try and haste... Read more
Incident date: Oct 30, 2025
The contact owns a 2021 GMC Sierra 1500. The contact stated that while driving at an undisclosed speed, the engine seized. The contact was unaware of a warning light being illuminated. The contact stated that while attempting to start the vehicle, the vehicle failed to start. The vehicle was towed to the dealer, where it was diagnosed with engine failure. The contact was informed that the engine n... Read more
JEEP
GRAND CHEROKEE
(2024) - SERVICE BRAKES
Dec 9, 2025
Incident date: Dec 9, 2025
Car has a brake malfunction. There was a recall issued for this model in 2013 for this year and model, yet they only included some VIN#'s in the recall when they know most if not all of these models have the problem. Recall: 13V235000 "Model year 2010 Lexus HS250h vehicles manufactured June 19, 2009, through October 9, 2009. Nitrogen gas from a component of the brake booster pump assembly could ... Read more