Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 124,652 complaints for JEEP
Incident date: Oct 29, 2025
The contact owns a 2018 Ram 2500. The contact stated that the ABS warning light was illuminated. The contact stated that the traction control was unavailable and was not in service, and the cruise control was not available. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The local dealer was contacted and provided a cost for the repair. The vehic... Read more
JEEP
GRAND CHEROKEE L
(2023) - SERVICE BRAKES, HYDRAULIC
Dec 17, 2025
Incident date: Dec 13, 2025
The contact owns a 2018 Ram 2500. The contact stated that the ABS warning light was illuminated. The contact stated that the traction control was unavailable and was not in service, and the cruise control was not available. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The local dealer was contacted and provided a cost for the repair. The vehic... Read more
Incident date: Nov 1, 2025
Had vehicle in shop for axle repair, as soon as I got home transmission went out when I was about to turn onto a main road with 2 kids in my car. My car felt like it was in neutral but it wasn’t. Barely got back to my parking spot. Seeing this is a common issue with my car and I think it should be covered under a recall
Incident date: Nov 1, 2025
The start stop system has failed to restart at a busy traffic light more than half a dozen different times after a 1 hour drive. Short drives do not bring this issue out. This got me stuck at a light, drivers annoyed honking and confused as I try to get my vehicle to start again. Turning the van completely off and back on again seems to get the van to restart again. I tried bring the issue up ... Read more
Incident date: Dec 8, 2025
There is a well-known issue with these new model Toyota tundras where there are problems with acceleration. When at a stop and pulling out from the stop, the engine and acceleration hesitate, and there is a flag of between 2 to 5 seconds before the vehicle starts moving. The gas pedal is depressed and there is a hesitation or lag of several seconds before forward movement progresses. There wa... Read more
Incident date: Dec 8, 2025
While driving my 2021 GMC Yukon XL, the vehicle unexpectedly lost acceleration. After lifting off the gas pedal, it jolted forward, triggered a “Reduced Performance” dashboard warning, and remained in what felt like second gear, refusing to shift. I immediately pulled into a parking spot; when I attempted to reverse, the vehicle would not move backward. As you may imagine, this was a major s... Read more
Incident date: Dec 8, 2025
The contact owns a 2014 Hyundai Sonata. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the vehicle before the front passenger's side air bag independently deployed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure, and a case was filed. The contact was advised not t... Read more
JEEP
WAGONEER S
(2024) - STEERING
Dec 17, 2025
Incident date: Dec 3, 2025
Several times in the past year the power steering has spontaneously failed requiring significant Force to stabilize the vehicle and creating an obvious Hazard while driving. The forward Collision system indicates there's a fault while this occurs. Sometimes this is cleared by cycling the power on and off. The vehicle has been inspected by the dealer who indicated they cannot locate the source of t... Read more
JEEP
WAGONEER S
(2024) - ELECTRICAL SYSTEM
Dec 17, 2025
Incident date: Nov 19, 2025
My vehicle is affected by multiple safety recalls related to the high-voltage battery / charging system. The recall instructions include safety restrictions such as not parking near structures/buildings and limiting/avoiding charging (or following specific charging precautions) due to a potential safety hazard (including fire risk). Despite these warnings, there is no available remedy/repair at th... Read more
JEEP
WAGONEER S
(2024) - ENGINE
Dec 17, 2025
Incident date: Nov 19, 2025
My vehicle is affected by multiple safety recalls related to the high-voltage battery / charging system. The recall instructions include safety restrictions such as not parking near structures/buildings and limiting/avoiding charging (or following specific charging precautions) due to a potential safety hazard (including fire risk). Despite these warnings, there is no available remedy/repair at th... Read more
JEEP
WAGONEER S
(2024) - POWER TRAIN
Dec 17, 2025
Incident date: Nov 19, 2025
My vehicle is affected by multiple safety recalls related to the high-voltage battery / charging system. The recall instructions include safety restrictions such as not parking near structures/buildings and limiting/avoiding charging (or following specific charging precautions) due to a potential safety hazard (including fire risk). Despite these warnings, there is no available remedy/repair at th... Read more
JEEP
GRAND CHEROKEE
(2022) - UNKNOWN OR OTHER
Dec 17, 2025
Incident date: Feb 17, 2024
On Monday, Dec 15 at approximately 3:30 pm I was pulling into my parking spot in front of my house. The vehicle suddenly revved loudly and shot forward striking a tree in my front yard. If not for the tree would have ended up in the kitchen. When parking I do not have to apply gas once I enter the lot as I can drift into the spot. I barely have to brake to stop the vehicle. The steering wheel airb... Read more
Crash
Incident date: Dec 15, 2025
Stacy belts will not retract they remain in a loosened state and I am afraid they will not lock in an accident
JEEP
GRAND CHEROKEE
(2024) - SERVICE BRAKES
Dec 17, 2025
Incident date: Dec 15, 2025
Car keeps throwing a C1391 Abnormal Leak in Accumulator code. The ABS, traction control, and brake lights are all illuminated. Hissing sound from brake pedal. Spongy feel when braking and incredibly soft braking as well, very hazardous to driving and stopping. This is a known issue with the 2010-2015 Prius, and a quick internet search shows thousands of other Prius owners who also have this issu... Read more
Incident date: Dec 13, 2025
My 2019 Honda CR-V, which has the 1.5 liter turbo engine, with 78,000 started up with the dashboard lit up like a xmas tree and reported approx. a dozen faults of all safety features EPB, LKAS, Emissions, etc. It was diagnosed by Lester Glenn Honda in Wall, NJ with oil dilution caused by the leaky fuel injectors. The mechanic noted TDC P0172 - System Too Rich & P0301- cylinder 1 misfire and all f... Read more
Incident date: Dec 13, 2025
My 2019 Honda CR-V, which has the 1.5 liter turbo engine, with 78,000 started up with the dashboard lit up like a xmas tree and reported approx. a dozen faults of all safety features EPB, LKAS, Emissions, etc. It was diagnosed by Lester Glenn Honda in Wall, NJ with oil dilution caused by the leaky fuel injectors. The mechanic noted TDC P0172 - System Too Rich & P0301- cylinder 1 misfire and all f... Read more
Incident date: Dec 13, 2025
My 2019 Honda CR-V, which has the 1.5 liter turbo engine, with 78,000 started up with the dashboard lit up like a xmas tree and reported approx. a dozen faults of all safety features EPB, LKAS, Emissions, etc. It was diagnosed by Lester Glenn Honda in Wall, NJ with oil dilution caused by the leaky fuel injectors. The mechanic noted TDC P0172 - System Too Rich & P0301- cylinder 1 misfire and all f... Read more
JEEP
GRAND CHEROKEE
(2023) - ENGINE
Dec 17, 2025
Incident date: Dec 17, 2025
PCV Valve froze due to poor design and crankcase couldn't vent which blew out the rear main seal. Obvious design flaw
JEEP
GRAND CHEROKEE
(2023) - ELECTRICAL SYSTEM
Dec 17, 2025
Incident date: Dec 17, 2025
The contact owns a 2022 Nissan Leaf. The contact received notification of NHTSA Campaign Number: 25V655000 (Electrical system); however, the part to do the recall repair was not yet available. The contact stated that the recall summary included a possible fire risk. In addition, the contact stated that because of the unrepaired recall, the quick charger was not usable. The manufacturer was contact... Read more
Incident date: Dec 1, 2025
When driving on the highway and making small adjustments to keep straight, the steering system will get stuck and suddenly jerk. This causes you to overcorrect and you have to steer back the other direction. This issue has continued getting worse and now affects the car at speeds >20 MPH. This used to only occur at >60 MPH.
Incident date: Dec 1, 2025
The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V766000 (Engine); however, the parts to do the recall repairs were not yet available. The local dealer was contacted, and the contact requested to trade the vehicle, but the request was denied because the vehicle was under recall. The contact stated that the... Read more
Incident date: Dec 1, 2025
The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V766000 (Engine); however, the parts to do the recall repairs were not yet available. The local dealer was contacted, and the contact requested to trade the vehicle, but the request was denied because the vehicle was under recall. The contact stated that the... Read more
Incident date: Feb 20, 2020
The contact owns a 2017 Ford Edge. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The local dealer was contacted and confirmed that the recall repair parts were not yet available. The contact stated that the rearview camera image was cloudy ... Read more
Incident date: Jun 1, 2021
Smitty's & Hank May of Norwalk confirm recall 23V337. Dealer confirms recall symptoms but resorts to word play & deflects symptoms for me to pay for repairs. Car would not start & was towed to Hank May 1st & Smitty's both of Norwalk, CT 06851 subsequently because dealer would not respond. Both service stations confirmed recall 23V337 & directed me to the dealer. Dealer acknowledges water in the ... Read more
Incident date: Jun 1, 2021
Premature brake pad wear on all Brakes. All break pads worn down and had to be replaced at or before 25,000 miles. No trailer pulling and only light driving. Dealer stated rotors needed to be turned as well due to extremely low brake life.
Incident date: Oct 10, 2025
The car was parked totally normal, went into a store, then came out to start it and when it was put in drive every light on the dash came on and gave a warning for “brake system failure top speed 43 mph” “service traction control” “service esc” “service steering column lock” “service brake pad monitor” “trailer brakes disabled service required”. Shut the vehicle off and res... Read more
Incident date: Oct 10, 2025
The car was parked totally normal, went into a store, then came out to start it and when it was put in drive every light on the dash came on and gave a warning for “brake system failure top speed 43 mph” “service traction control” “service esc” “service steering column lock” “service brake pad monitor” “trailer brakes disabled service required”. Shut the vehicle off and res... Read more
Incident date: Dec 16, 2025
When I’m driving my high beams automatically come on and blind the drivets ahead of me. They come on by themselves and it’s not even dark enough for them to be on. It happens when I’m on the freeway going to work. This has happened more than once. It’s happened four times already and it worries me cause I don’t want someone to think I’m flicking my high beams at them!!!
Incident date: Dec 16, 2025
The drivers side window regulator cable completely rusted through and broke. There should be a recall as there is a ton of videos on YouTube on how to fix this. Every single one of us the bottom cable completely rusted through and broke on the regulator. First picture is old rusted broke one, 2nd is the new gm part, You can see it was sitting in water, my truck is less than 3 years old. Oh it’s... Read more
Incident date: Dec 16, 2025
When using cruise control the Driver Warning Alert sends visible and audible alerts (Keep your eyes on the road) even when I'm looking straight ahead, not wearing glasses, and not blocking the camera. I have tried multiple steering wheel angles and seat positions. At times I can drive for 30 minutes with no alarms but at other times it goes off every 30 seconds. This takes my attention away fro... Read more
Incident date: Dec 2, 2024
While driving on the highway, my 2018 Hyundai Sonata experienced sudden loss of engine power and became undrivable. The failure occurred without warning at approximately 86,500 miles. At the time of the incident, there were two children in the vehicle, and the breakdown occurred at night in cold temperatures (approximately 20°F). An authorized Hyundai dealership later diagnosed zero compression ... Read more
Incident date: Jun 14, 2022
he freeway I notified future ford of concord and I was told I would receive a call back but as I recall I didn’t receive a call back. The car started acting as if nothing was wrong about a week or so later then two days ago December 13,2025 first my head lights went out and a message saying there’s a bulb outage or electrical issue appeared and also the hill assist unavailable warning light ap... Read more
Crash
Incident date: Jun 14, 2022
Issue was first noticed in October 2025 - there are roughly 70k miles on the vehicle. It is a 2017 vehicle, and has regular service (oil, inspection). There was a class action lawsuit for this issue (wylie v hyundai), which was settled prior to the purchase of the vehicle. Vehicle stutters when shifting into and out of first gear. A local mechanic and hyundai both confirmed that it was a transmiss... Read more
Incident date: Jun 14, 2022
Issue was first noticed in October 2025 - there are roughly 70k miles on the vehicle. It is a 2017 vehicle, and has regular service (oil, inspection). There was a class action lawsuit for this issue (wylie v hyundai), which was settled prior to the purchase of the vehicle. Vehicle stutters when shifting into and out of first gear. A local mechanic and hyundai both confirmed that it was a transmiss... Read more
JEEP
GRAND CHEROKEE
(2013) - UNKNOWN OR OTHER
Dec 16, 2025
Incident date: Dec 16, 2025
I have the latest software update as of June 2025, recently when I shifted from reverse to Drive, the display stuck in backup camera picture. I have to put it back to Park and try again to drive and get to driving map display screen.
JEEP
GRAND CHEROKEE
(2013) - STEERING
Dec 16, 2025
Incident date: Dec 16, 2025
The power steering went out during routine around-town driving. One moment it was steering fine, the next moment it became extremely difficult and sluggish. There were no warning lights or warning of any sort until the steering wheel started jerking unevenly as I tried to turn. I was able to get control of the vehicle and pull it to the side of the road. There was no difference in the engine nois... Read more
JEEP
GRAND CHEROKEE
(2013) - ENGINE
Dec 16, 2025
Incident date: Dec 16, 2025
I was driving on the highway at approximately 35mph when I noticed there was no response from the accelerator. I shifted the vehicle into neutral and coasted onto a side road and call OnStar for assistance. The dashboard indicator said to restart engine. I attempted to restart, but the engine would crank but not turn over (start). The vehicle was towed to the dealership where the fuel pump assembl... Read more
Incident date: Nov 20, 2025
Was driving on highway going 60 miles following traffic my car suddenly stalled took me a little bit to pull over, switched off the car, the car made a funny sound. Waited 5 mins and the car started again. My car is constantly stalling, doesn’t give me any warning signals and the Jeep dealership I go to cannot figure out what it is. It takes about min before my car can restart and i keep moving
Incident date: Nov 20, 2025
Was driving on highway going 60 miles following traffic my car suddenly stalled took me a little bit to pull over, switched off the car, the car made a funny sound. Waited 5 mins and the car started again. My car is constantly stalling, doesn’t give me any warning signals and the Jeep dealership I go to cannot figure out what it is. It takes about min before my car can restart and i keep moving
JEEP
GRAND CHEROKEE 4XE
(2023) - ENGINE
Dec 16, 2025
Incident date: Dec 16, 2025
My car is leaking coolant. There is no warning light or anything. Had to be towed to the dealership. Dealership confirms the truck is not driveable and needs an upper radiator hose which is on backorder until January. There aren't any loaner vehicles according to the dealership.
JEEP
GRAND CHEROKEE 4XE
(2023) - AIR BAGS
Dec 16, 2025
Incident date: Dec 16, 2025
The contact owns a 2018 Mitsubishi Outlander. The contact stated that while driving approximately 35 MPH over a pothole, the driver's side and passenger side curtain airbags erroneously deployed. The contact stated that no collision had occurred prior to the air bags deployment. The manufacturer and local dealer were not yet notified of the failures. The vehicle was not yet diagnosed or repaired.... Read more
Incident date: Jun 10, 2025
THE FIRST WEEK OF BUYING THIS VECHILE THERE WAS A CHIP MALFUCTION ON THE AUDI Q3 2024. THE AUDI AUTHORIZED SERVICE CENTER TOLD ME IT WAS JUST A SENSOR. I HAVE HAD MULTIPLE DIOS DONE AND EVERTHING COME BACK FINE. HOWEVER, WHEN WHEN THE BATTERY WAS DISCONNECT THE START STOP SYSTEM HAD ISSUE THEN WENT AWAY. ALONG WITH AFTER MY PURCHASE OF THE Q3 THEIR WERE STRANGE STREAMING NOISES THAT WERE COMING OU... Read more
JEEP
GRAND CHEROKEE
(2024) - TIRES
Dec 16, 2025
Incident date: Dec 16, 2025
Premature tire tread wear on 2025 Mazda CX-90 PHEV equipped with OEM Falken tires. At 21,586 miles, an authorized Mazda dealer measured tread depths at 5/32, 5/32, 4/32, and 3/32 (rear tire at replacement threshold). This level of wear is abnormal for the mileage and creates a safety concern due to reduced wet traction and hydroplaning risk. Dealer inspection dated 12/16/2025. Mazda USA case numbe... Read more
Incident date: Dec 16, 2025
The vehicle was purchased new from the dealer in June of 2022. Since the purchase the vehicle has had multiple issues that are safety concerns. The backup camera cuts out on average 1 out of every 10 times the vehicle is placed in reverse always in low light situations like parking garages, night time driving or overcast/rainy weather. The vehicle has been in to GM on multiple occassions to have i... Read more
Incident date: Nov 3, 2025
On 12/12/2025, Subaru Orange Coast (Santa Ana, CA) service advisor stated via text: "Breaks feel fine, no issues there," "Tires no issues there," "Struts no leaks or issues," and "Car is ready for pick up." On 12/16/2025, Service Director confirmed: brake rotor defects, weak struts causing tire wear, and replaced both rear struts, tires, and "the other 2" components under warranty/customer satisfa... Read more
Incident date: Dec 16, 2025
On December 15, 2025, driving on a highway in low temperatures, my 2024 Subaru Solterra (VIN: [XXX] ) experienced a progressive loss of power. At 9:20 a.m., I departed NYC for Amenia, NY (91 miles). The range showed ~130 miles (no AC). For the first ~70 miles, the range indicator consistently remained higher than miles-to-destination, confirming sufficient charge to arrive safely. Around mile 70... Read more
Incident date: Dec 16, 2025
On December 15, 2025, driving on a highway in low temperatures, my 2024 Subaru Solterra (VIN: [XXX] ) experienced a progressive loss of power. At 9:20 a.m., I departed NYC for Amenia, NY (91 miles). The range showed ~130 miles (no AC). For the first ~70 miles, the range indicator consistently remained higher than miles-to-destination, confirming sufficient charge to arrive safely. Around mile 70... Read more
Incident date: Dec 16, 2025
On December 15, 2025, driving on a highway in low temperatures, my 2024 Subaru Solterra (VIN: [XXX] ) experienced a progressive loss of power. At 9:20 a.m., I departed NYC for Amenia, NY (91 miles). The range showed ~130 miles (no AC). For the first ~70 miles, the range indicator consistently remained higher than miles-to-destination, confirming sufficient charge to arrive safely. Around mile 70... Read more
Incident date: Dec 12, 2025
Steering becomes stuck in a curve and doesn't return to center. This creates a very dangerous condition when the steering "unsticks" and causes the car to veer from side to side. Condition is caused by a failure inside the electric power steering rack.