Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 124,652 complaints for JEEP

Incident date: Feb 14, 2025

While driving at a speed of approximately 55 MPH, the vehicle suddenly displayed a flashing check engine light, ESC error light and stability control warning light on the driver cluster. The vehicle made a loud series of noises and suddenly lost power. The loss of power reduced my ability to control the vehicles acceleration while in traffic creating an immediate traffic hazard. Garage recovered ... Read more

Incident date: Aug 8, 2025

My car worked to get to an appointment on 22 Nov. It flashed an error 2 minutes into a 20 minute return trip, saying the cars propulsion failure was imminent. Vehicle would not turn back on after the 3 mile drive home. The ICCU failed. If this failed while driving, or while I was in a hot/cold location, my life and those around me would have been at risk. The dealer has been working with Hyundai... Read more

Incident date: Dec 3, 2025

I am submitting this complaint regarding Toyota’s decision to exclude hybrid vehicles from an active safety recall affecting non-hybrid Toyota Tundra models equipped with the same twin-turbo V6 engine architecture. Toyota has stated that hybrid vehicles are excluded because they retain motive power through the electric drive system in the event of an internal combustion engine failure. This rat... Read more

Incident date: Nov 25, 2025

There have been several times that I have been driving and either turning onto a 4-lane road (2 lanes going each way) or driving on the parkway, where my car has slammed on the brakes by itself. Not only was I not prepared for this to happen, but neither were the cars behind me. I tend to drive with at least 1.5 car-length space between myself and the car in front of me. Last week, I was making a ... Read more

Incident date: Nov 25, 2025

Incident date: Dec 13, 2025

The contact owns a 2013 Ram 1500. The contact stated that after starting the vehicle, the brake, ABS, and traction control warning lights illuminated and the message to "Service ABS" was displayed. The contact stated that while driving at an undisclosed speed with the cruise control activated, the cruise control system failed to operate as intended. The vehicle was taken to a dealer where it was d... Read more

Incident date: Dec 13, 2025

Approximately Nov 15, 2024 is when the issue started. At approximately 44,000 miles the truck experienced a catastrophic oil coolant failure causing oil and coolant to mix. It is available for inspection. The incident happened suddenly as the truck was being driven. When pressing on the accelerator, the truck hesitated to move on several occasions. The issue was confirmed by an authorized GMC ser... Read more

Incident date: Dec 13, 2025

The contact owns a 2022 Ford F-150. The contact received notification of NHTSA Campaign Number: 23V896000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that upon taking the vehicle to Costco for a routine tire replacement, the technician informed the contact that the rear axle bolts had fractured. The vehicle was taken to the dealer for the rec... Read more

Incident date: Dec 18, 2025

The paint peeled off on my hood in several places and on the fenders, I was driving in the rain and a big sheet of the paint on my hood peeled off and flew up on my windshield on the driver side causing me to run off the road because I couldn’t see, I took it to the Jenkins Kia dealership in Ocala, Fl and was told by the service people there that they would not fix it that it was my responsibili... Read more

Incident date: Dec 18, 2025

I am the original owner of a 2019 Honda Accord Hybrid that I have taken to Envision Honda of Milpitas. I have been consistently maintaining according to Honda’s recommended service schedule. No prior issues were noted. What happened to it is beyond normal wear and tear (failed head gasket). My car only had 78,731 miles on it when incident happened. I did not have any concerns with the vehicle... Read more

Incident date: Dec 1, 2025

My 2022 VW ID.4 Pro S has experienced a total failure of the GPS and telematics system (J949 module), causing a dangerous 'GPS Drift' where the vehicle reports its location miles away from its actual position. This creates two severe safety hazards: Automated System Malfunction: The Travel Assist and Dynamic Road Sign systems are receiving conflicting data. The camera correctly identifies a spee... Read more

Incident date: Nov 4, 2025

The contact owns a 2022 Ford F-150. The contact stated that while driving at an undisclosed speed, there was a loud banging and grinding sound coming from the vehicle. There was no warning light illuminated. The contact received notifications of NHTSA Campaign Numbers: 25V729000 (Visibility), 25V455000 (Fuel System, Gasoline), and 23V896000 (Power Train); however, parts for the recall repairs were... Read more

Incident date: Dec 16, 2025

Incident date: Oct 12, 2025

The contact owns a 2024 Lincoln Corsair. The contact stated that upon attempting to purchase the brand-new vehicle on September 1, 2025, the dealer informed the contact that the vehicle was on a Stop Sale because the VIN was included in NHTSA Campaign Number: 25V315000 (Back Over Prevention). The contact was later contacted by the dealer and was advised that the recall repair was completed, and th... Read more

Incident date: Oct 12, 2025

The rear seats for my 2020 MDX are making a loud squeaky noise. The car has all of 47,000 miles and this should not be happening. American Honda wants $4,467 to replace the rear seat that is in a newer car from 2020. I’ve already had to spend over $2,000 last year to replace the drivers seat motor. I’d like to know if this problem is prevalent in the 2020 MDX with other owners? I’d apprecia... Read more

Incident date: Jan 28, 2025

I am reporting a safety-related defect involving the vehicle’s infotainment and forward safety systems. When this occurs, the vehicle also shows a “Check Forward Safety System” warning message. Diagnostic trouble code C162078 is triggered, indicating a front radar out of alignment. As a result, critical safety features such as Forward Collision-Avoidance Assist, Smart Cruise Control, and ot... Read more

Incident date: May 16, 2025

While driving at interstate highway speed at approximately 70 mph in heavy rush hour traffic, the vehicle suddenly made a popping sound and immediately lost all engine power. The accelerator became unresponsive, and the vehicle rapidly decelerated without warning. I was forced to coast across lanes to the shoulder to avoid a collision. The engine shut down completely and the vehicle would not res... Read more

Incident date: Jun 15, 2025

UNKNOWN I was not advised or informed of any recall

Incident date: Dec 18, 2025

Odometer Fraud. The contact purchased a 2017 Land Rover Range Rover. The contact stated that by viewing the paperwork signed at the dealer, upon receiving the vehicle, a mileage discrepancy was discovered after the purchase. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was 110,000. It was later discovered that the vehicle’s title mileage was 93,083, and based on th... Read more

Incident date: Dec 18, 2025

The contact owns a 2020 Kia Sorento. The contact stated that while the vehicle was parked, the contact noticed a small oil leak on the ground underneath the vehicle. The contact checked the oil level and added a quart of oil to the engine. The vehicle was driven approximately 50 miles. The contact parked the vehicle and checked the oil level again. They noticed that the oil level was low and added... Read more

Incident date: Jul 18, 2025

The contact owns a 2014 Chevrolet Traverse. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The message "Engine Power Reduced" was displayed. After waiting 20 minutes, the contact was able to restart the vehicle. The vehicle was diagnosed by the contact's friend, and it was determined that the clock spring had failed and needed to be replaced; however,... Read more

Incident date: Oct 31, 2025

While driving, the vehicle has repeatedly experienced sudden loss of power and electrical failures without warning. During these events, the dashboard flickers, warning messages appear, and the vehicle shuts off or goes into reduced power mode. When this occurs, steering becomes extremely difficult, braking becomes stiff, and the vehicle cannot accelerate. These incidents have happened multiple t... Read more

Incident date: Jul 1, 2025

on 12/13/25 at 2:30pm our vehicle slid on ice and we crashed into the front of a barrier. No deployment of airbags occurred but the impact was so severe it damaged the frame/suspension/radiator. Our insurance adjusted/police and tow yard were surprised that the airbags did not deploy.

Crash 1 injured

Incident date: Jul 1, 2025

OnStar Module is disabled, this is a key safety feature, one of the reasons I purchased this vehicle.

Incident date: Nov 1, 2025

Shortly after purchase, my 2025 Ford Maverick Hybrid AWD experienced a sudden and severe electrical burning or melting odor while driving at freeway speed (approximately 75 mph). The odor was extremely strong and clearly coming from my vehicle. At the same time, the vehicle produced a loud, continuous whirring or growling noise and experienced a sudden loss of power, as if under heavy load or brak... Read more

Incident date: Dec 8, 2025

Problem Summary: While using the vehicle’s Traffic Assist / Adaptive Cruise Control (system that controls acceleration and braking in traffic), the vehicle unexpectedly accelerated toward a vehicle directly ahead as if no lead vehicle was present. This created an imminent rear-end collision risk. The issue occurred twice in the same drive. Incident Details: On 18 dec 2025 at about 5-15MPH/ “s... Read more

Incident date: Dec 8, 2025

My car is swerving and uncontrollable upon accelerating and feels very unstable when taking turns.

Incident date: Jul 15, 2025

Right blind spot detection does not work 96% of the time. Almost caused two collisions. Dealership said it either works or it doesn't, no in between. Since it works 4% of the time, they are not going to replace it or figure out what is wrong.

Incident date: Aug 8, 2025

The power system assist fault light came on and steering is very difficult

Incident date: Aug 8, 2025

I brought my 2024 Sierra in for its L87 recall. It passed. Two weeks later I had to bring it in for check engine light. They reset the system under a TSB that is known to occur with the l87 recall. Not a total of 300 miles of passing the recall I was driving and the engine started making a horrible noise and I started experiencing loss of power. I managed to get the vehicle safely parked. The deal... Read more

Incident date: Aug 8, 2025

A structural chassis component (V-brace) was permanently removed from my vehicle by Tesla Service during a service visit. The removal was performed under a Tesla-described engineering retrofit (Tesla Service Article 9188600). The component was not reinstalled or replaced, and Tesla stated that once removed it cannot be reinstalled. The service visit was originally initiated due to a persistent rat... Read more

Incident date: Dec 15, 2025

In January 2024, I experienced an engine failure in my 2021 Silverado with the 6.2 Engine. My VIN was not part of the recall affected VIN units built in 2021-2024, it seems to have been built a few months before the last affected group, In any case, I noticed the engine stumbling, and the check engine light came on. I was able to drive the truck home, and when I went to start it the next day, t... Read more

Incident date: Nov 25, 2025

Hyundai replaced my engine under warranty due to their oil consumption in mid October. About 2 weeks later all warning lights came on and they said need new battery. They put in new battery in November. 15 miles after new battery a burning smell and smoke came from under hood with visible smoke. Took to dealer following day and no smoke. Got car back and next day it’s smoking and burning sme... Read more

Incident date: Dec 11, 2025

Transmission problem .10R80. Vehicle would not move from stop in 1st or 2nd gear.

Incident date: Dec 11, 2025

It sounds like the body of my car is detaching from the frame. Like my coil springs are loose or coming out.

Incident date: Dec 17, 2025

Less than a half mile into my work day the van started flashing all warning lights ( Hill assist, power steering, service engine, abs ETC.) I was on a busy road and was attempting to pull off to safety But the van turned off. Was able to jump it after 2 attempts and get it to the dealer 1 mile away, without any other lights coming back on aside from CEL. Dealer informed me I have 2 Corroded wiring... Read more

Incident date: Dec 17, 2025

Incident date: Oct 11, 2025

Yes had it inspected rear frame is rusting out affecting the sway bars which I will also need a new exhaust due to the rust. I did see honda has a recall but not in my state.

Incident date: Dec 31, 1969

A safety recall was issued in September 2025 for my vehicle. I contacted my local dealership (Pasadena Land Rover / Range Rover) and was informed that recall parts were not available. In the first week of December, the front right suspension began making a clunking noise, consistent with the recall defect. When I contacted the dealership, I was told that I would be required to pay out of pocket f... Read more

Incident date: Dec 31, 1969

The oil filter housing cracked and leaked engine oil at mileage 74992.

Incident date: Dec 31, 1969

Contact Information: •Name: [XXX] •Contact: Phone: [XXX] Email: [XXX] •Location: Hawaii Vehicle Information: •Year / Make / Model: 2021 Kia Soul S •VIN: [XXX] •Mileage: 133,000 miles Recall Reference: •Verified NHTSA recall for VIN: [XXX] Kia Consumer Affairs Case Number: XXX ⸻ Complaint Description 1.I received a notification of an NHTSA safety recall for this vehicle.... Read more

Incident date: Mar 4, 2025

There is a large system failure in the Jeep Compass, in which the oil is getting mixed with fluid, causing the transmission fluid to become like chocolate milk. This failure is all in the way the vehicle is manufactured that it causes damage to both the transmission and engine costing approximately more than 14k in repairs. The problem has been confirmed at a dealership, as well as too other 2019-... Read more

Incident date: Oct 30, 2025

Transmission self destructed at 68,000 miles. Had to have it replaced at GMC dealership at a cost of over $7,000. GMC did not offer any coverage of the cost.

Incident date: Oct 30, 2025

Transfer case fluid has been replaced as well as drivetrain fluid in the front and rear and and the car is still having slight issues shuttering when stopping.

Incident date: Dec 16, 2025

Cracked Cylinder Block - Coolant Intrusion

Incident date: Oct 14, 2025

The contact owns a 2024 Toyota Tundra. The contact received notifications of NHTSA Campaign Numbers: 25V767000 (ENGINE AND ENGINE COOLING) and 25V322000 (EXTERIOR LIGHTING); however, the parts to do the recall repairs were not yet available. The contact stated that while driving at 70 MPH, the vehicle stalled. The message "Engine Stopped" was displayed on the instrument panel. The contact was able... Read more

Incident date: Dec 6, 2025

Affected vehicle: Drivers side door latch stopped latching entirely in frozen conditions and then thawed conditions. A frozen door latch, or a bent or kinked door latch actuation cable, may result in a door that will not open, will not close, or opens while driving condition, increasing the risk of injury. This year needs to be added to the recall. Recall 17S33

Incident date: Jul 12, 2025

The car stopped both Level 1 and 2 charging. But Level 3 charging worked. When it stopped in the middle of Level 2 charging, it tripped my circuit and bricked my Juicebix Level 2 charger. Hyundai replaced the ICCU.

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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