Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 124,652 complaints for JEEP
Incident date: Jan 2, 2026
Engine powered down and I was able to safely move to the side of the road and wait for a tow truck. Lifters on the truck failed which also damaged the camshaft that is currently being replaced.
Incident date: Jan 2, 2026
Transmission shudders and jerks up to 35 or so mph. speeds above are very jerky. took it to my ford dealer. they informed me my transmission was needing replacement. was told faulty tranny . trying to get to anywhere is very scary. very un safe.
JEEP
GRAND CHEROKEE
(2020) - FORWARD COLLISION AVOIDANCE: WARNINGS
Jan 3, 2026
Incident date: Jul 3, 2025
The drive train car would not go then my accelerator will rev up and down and not go over 10 miles a hour then all these service lights come on and car go in like limp mode and not drive in middle of intersection no one inspected the car i tuned it off and let it sit for 24 hours and started it and it was normally except the acceleration goes up and down when it wants to there were a lot of w... Read more
JEEP
GRAND CHEROKEE
(2020) - VEHICLE SPEED CONTROL
Jan 3, 2026
Incident date: Jul 3, 2025
The drive train car would not go then my accelerator will rev up and down and not go over 10 miles a hour then all these service lights come on and car go in like limp mode and not drive in middle of intersection no one inspected the car i tuned it off and let it sit for 24 hours and started it and it was normally except the acceleration goes up and down when it wants to there were a lot of w... Read more
Incident date: Jan 3, 2026
The Driver Attention Warning is not disabled, even when doing exactly that in Settings. This is incredibly annoying and distracting and is a major reason I cannot recommend this car to others.
Incident date: Jan 3, 2026
Exhaust filter clogged, engine auto regen not working automatically doing regen to clear soot, i spent $60,000 on this vehicle & seems like that kind of money shld offer a lifetime warranty, every visit to the dealership in Roanoke Va where i bought this truck brand new they didnt consider that i had warranty coverage & aftermarket coverage, they were telling me money was due regardless for repair... Read more
Incident date: Jan 3, 2026
The rust damage to the frame is damaged beyond anything form just regular wear and tear and driver fault. To not be remedied is a real issue. The salt used in the roads and the material used by the car companies isn’t anything myself as a consumer could prepare for.
Incident date: Jan 1, 2026
The rear windshield fell out of the top of my convertible. There was no accident or foul play involved. The glue that bonds the window to the top became unglued. This happened at 70,000 miles. The top is made of fabric and the window is made out of glass. Have to you replace the entire top to repair it. Not sure why this is not a recall. It is a well-known problem for the car.
Incident date: Jan 1, 2026
Complete loss of power on acceleration. Car goes limp while driving on highway or a 50 mph street - very dangerous to have loss of power when other cars are driving fast too. We have replaced the spark plugs, coils, and fuel injectors. That was a waste of time and money bc the same problem existing- loss of power again! Turns out, it’s bc the Head gasket has a design flaw - deep grooves between ... Read more
Incident date: Jan 1, 2026
Our 2015 Jeep Wrangler JK Unlimited just caught on fire. I happened to be in my daughter’s bedroom, 20 feet away from where the Jeep was parked. I thought I was seeing flames reflecting from the TV, but I realized that they were real. My next thought was that my husband was building a firepit fire. I thought that was weird because he was doing it in the front yard, but I didn’t think ... Read more
Fire
Incident date: Jan 3, 2026
Driver headrest AHR has deployed without any accident or incident. Car is under 100,000 miles. Dealer advises there is no recall or extended warranty on this issue, however research shows other jeep vehicles manufactured at the same time with extended warranty. Safety now at risk as no repair for factory issue and headrest now pushes head out of alignment with the seat.
Incident date: Jan 3, 2026
Driver headrest AHR has deployed without any accident or incident. Car is under 100,000 miles. Dealer advises there is no recall or extended warranty on this issue, however research shows other jeep vehicles manufactured at the same time with extended warranty. Safety now at risk as no repair for factory issue and headrest now pushes head out of alignment with the seat.
Incident date: Jan 3, 2026
Driver headrest AHR has deployed without any accident or incident. Car is under 100,000 miles. Dealer advises there is no recall or extended warranty on this issue, however research shows other jeep vehicles manufactured at the same time with extended warranty. Safety now at risk as no repair for factory issue and headrest now pushes head out of alignment with the seat.
Incident date: Jan 2, 2026
The vehicle exhibits a dangerous electrical defect involving uncontrolled power-cycling. After shutting down the car, it automatically restarts itself in a continuous loop. During these episodes, the dashboard flickers, the drivetrain shudders, and the vehicle becomes unresponsive to manual 'Stop' button or brake inputs. Most critically, the car autostarts while parked in an enclosed garage. As a... Read more
Incident date: Jan 2, 2026
The vehicle exhibits a dangerous electrical defect involving uncontrolled power-cycling. After shutting down the car, it automatically restarts itself in a continuous loop. During these episodes, the dashboard flickers, the drivetrain shudders, and the vehicle becomes unresponsive to manual 'Stop' button or brake inputs. Most critically, the car autostarts while parked in an enclosed garage. As a... Read more
JEEP
GRAND CHEROKEE
(2017) - LANE DEPARTURE: WARNING
Jan 3, 2026
Incident date: Jan 3, 2026
Dear Acura, My MDX is showing many lights on the dashboard (LKAS, ACC, Break System, CMBS, RDM) associates with the code U3000-49 and all those features are deactivated due to the failure mentioned. I was searching on the website for this error and found many Acura MDX oweners experiencing the same issue which apparently the Windshield Lane Departure Camera. Honestly, Acura should take a look i... Read more
Incident date: Nov 1, 2025
Airbags did not deploy no indicator light came on before nor after I was struck from my driver side front area and yes it is available for inspection upon request. My safety along with my sisters safety was put at risk due to the negligence and cheapness of the dealership I purchased the car from also from there misleading information and improper inspection before selling me the car Car has not... Read more
Crash
Incident date: Nov 1, 2025
Airbags did not deploy no indicator light came on before nor after I was struck from my driver side front area and yes it is available for inspection upon request. My safety along with my sisters safety was put at risk due to the negligence and cheapness of the dealership I purchased the car from also from there misleading information and improper inspection before selling me the car Car has not... Read more
Crash
Incident date: Nov 1, 2025
Clicking cv joints when turning
Incident date: Dec 1, 2025
severe oil consumption. the vehicle eats the oil at an alarming rate. having to fill the oil tank very often and the engine light has been on. it is affecting acceleration at 30mph where the engine warning light will flash. It also completely dies while driving. very unsafe and needs to be resolved.
Incident date: Dec 1, 2025
severe oil consumption. the vehicle eats the oil at an alarming rate. having to fill the oil tank very often and the engine light has been on. it is affecting acceleration at 30mph where the engine warning light will flash. It also completely dies while driving. very unsafe and needs to be resolved.
Incident date: Dec 1, 2025
SiriusXM add takes over the infotainment screen while the car is in drive and actively being driven. This blocks GPS, temperature control, car information, radio controls, everything on the main screen. You have to physically tap a button to get it to close taking attention off the road. There are no settings on the car to stop this from happening.
Incident date: Sep 1, 2025
Power steering high pressure line leaking on exhaust and almost caused fire Dangerous. Lines need to be recall or replace
Incident date: Dec 10, 2025
I live in Illinois, my 2019 GMC Sierra 1500 SLT has 51,318 miles on it as of 12/31/2025. What component or system failed or malfunctioned, and is it available for inspection upon request? Engine Oil Cooler hose line detaching from crimp - small oil leak currently. Not yet fixed. Available for inspection. How was your safety or the safety of others put at risk? If this component fails, all oil ... Read more
Incident date: Dec 10, 2025
The headlights are a danger to everyone else on the road.
Incident date: Dec 10, 2025
I am filing a complaint regarding what I believe is a manufacturer defect in my BMW vehicle. During a recent visit to an authorized BMW dealership for a routine oil change, I was informed that the front tension joints (tension struts) must be replaced because the rubber bushings/gaskets are cracked and leaking fluid. My vehicle has fewer than 33,000 miles, and I drive infrequently. This was misse... Read more
Incident date: Jul 7, 2025
Water intrusion from A/C system Mold growth inside cabin Health effects Vehicle returned unrepaired / unsafe
Incident date: Jul 7, 2025
Water intrusion from A/C system Mold growth inside cabin Health effects Vehicle returned unrepaired / unsafe
JEEP
GRAND CHEROKEE
(2014) - ENGINE
Jan 2, 2026
Incident date: Oct 9, 2025
While driving at approximately 65-70 mph on a major interstate, the engine experienced a sudden catastrophic failure without warning. This caused an immediate loss of power and power steering/braking assist, making the vehicle extremely difficult to control in high speed traffic. This sudden stall endangered my life and the lives of nearby motorists. A certified mechanic inspected the engine inte... Read more
Incident date: Nov 21, 2025
The CVT transmission has failed and been replaced three times despite proper maintenance. Subaru has replaced the transmission multiple times under warranty, but the failure continues to recur. •First CVT replacement at 50,542 miles •Second CVT replacement at 88,175 miles •Third CVT replacement at 92,832 miles This shows repeat failure, not wear-and-tear. It is a safety risk: The veh... Read more
Incident date: Nov 21, 2025
I bought a truck from Paul Gerber Auto sales, Inc(used car dealer) in Omaha Nebraska. The transmission is bad because of the torque converter and a known issue where the transmission fluid gets too hot causing the torque converter to become damaged. There are also multiple known safety recalls with this vehicle and the issue with the transmission has been confirmed by a independent mechanic. The d... Read more
JEEP
WRANGLER 4XE
(2024) - FUEL/PROPULSION SYSTEM
Jan 2, 2026
Incident date: Jul 2, 2025
I'm not sure if these are related incidents or not, but at the end of Nov. 2025 I was driving in heavy traffic when all of a sudden I noticed a warning light on the dash came on. Then as I kept going another light, and another, each one about a minute apart until all of the warning lights were on. Then the car started cutting out and then it just died. I had been making my way over out of traffic ... Read more
JEEP
WRANGLER 4XE
(2024) - ELECTRICAL SYSTEM
Jan 2, 2026
Incident date: Jul 2, 2025
Please note this is an all electric SUV. On Saturday 6th December, I unplugged the car from the A/C charger after it had finished charging to 90% in my garage and there was a very loud bang heard from under the car. The dashboard then reported there is a fault with the car and it cannot charge. Took the car to the dealer same day and they suspected it was a failed GHCA part (AC to DC converter).... Read more
JEEP
GRAND CHEROKEE
(2024) - POWER TRAIN
Jan 2, 2026
Incident date: Sep 1, 2025
I am reporting a recurring safety defect related to GM’s known “Shift to Park” issue. My vehicle displays a “Shift to Park” warning even when the vehicle is already in park, preventing the car from shutting off properly and creating a safety risk. This issue has been widely reported and associated with GM recalls and service bulletins. GM previously repaired this issue once while my ve... Read more
JEEP
GRAND CHEROKEE
(2024) - ELECTRICAL SYSTEM
Jan 2, 2026
Incident date: Sep 1, 2025
I am reporting a recurring safety defect related to GM’s known “Shift to Park” issue. My vehicle displays a “Shift to Park” warning even when the vehicle is already in park, preventing the car from shutting off properly and creating a safety risk. This issue has been widely reported and associated with GM recalls and service bulletins. GM previously repaired this issue once while my ve... Read more
Incident date: Jul 14, 2023
While the vehicle was parked and powered off, a fire originated inside the driver seat area. There was no collision, no aftermarket electrical equipment installed, and no heated seat or accessory usage at the time of the incident. The vehicle was stationary when the fire began. The fire damage was concentrated within the driver seat assembly, consistent with a suspected electrical failure involv... Read more
Fire
JEEP
WRANGLER 4XE
(2024) - AIR BAGS
Jan 2, 2026
Incident date: Jul 1, 2025
The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, parts were not yet available for the recall repair. The vehicle was taken to two dealers but was not diagnosed or repaired. The dealers confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact stated that the manufacturer ... Read more
JEEP
WRANGLER 4XE
(2024) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Jan 2, 2026
Incident date: Jul 1, 2025
The contact owns a 2018 Honda CR-V. The contact stated that while making a turn, the vehicle independently stopped. Several unknown warning lights were illuminated, and the "BRAKE" message was displayed on the instrument panel. The contact stated that the vehicle functioned as intended. The contact stated that the phantom braking failure persisted. The contact stated that on a separate occasion, w... Read more
JEEP
GRAND CHEROKEE
(2018) - STEERING
Jan 2, 2026
Incident date: Dec 29, 2025
Component or system failure: The vehicle experienced failures involving the engine/ignition system, emissions system, Vehicle Stability Assist (VSA), and power steering. On July 14, 2025, warning messages appeared for “Check Emissions System,” “Check VSA System,” and “Check Power Steering System.” Diagnostics identified engine misfire code P0304 (Cylinder #4). On August 11, 2025, an au... Read more
JEEP
GRAND CHEROKEE
(2018) - POWER TRAIN
Jan 2, 2026
Incident date: Dec 29, 2025
Component or system failure: The vehicle experienced failures involving the engine/ignition system, emissions system, Vehicle Stability Assist (VSA), and power steering. On July 14, 2025, warning messages appeared for “Check Emissions System,” “Check VSA System,” and “Check Power Steering System.” Diagnostics identified engine misfire code P0304 (Cylinder #4). On August 11, 2025, an au... Read more
JEEP
GRAND CHEROKEE
(2024) - POWER TRAIN
Jan 2, 2026
Incident date: Dec 10, 2025
My husband and I bought this van brand new 6 years ago. We have taken very good care of it and have had it serviced only at the dealership. We haven’t had any problem with the van outside of regular maintenance. On 10/29/25, I had a van full of children when I felt a slip in my acceleration and a warning light came on that read, “ A malfunction in the electronic control of the engine, throttle... Read more
JEEP
GRAND CHEROKEE
(2024) - STRUCTURE:BODY
Jan 2, 2026
Incident date: Dec 10, 2025
I am reporting a paint failure issue on my 2022 GMC Yukon involving significant paint peeling above the windshield area.
JEEP
GRAND CHEROKEE
(2024) - POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
Jan 2, 2026
Incident date: Dec 10, 2025
The contact owns a 2021 Ford Bronco Sport. The contact stated that while driving approximately 45 MPH, there was a loud scraping sound coming from the engine compartment, and the vehicle jerked abnormally. The vehicle was taken to an independent mechanic, and the failure was associated with the torque converter. The manufacturer was notified of the failure. The failure mileage was 91,000.
Incident date: Jun 10, 2025
The contact owns a 2015 Volkswagen Golf. The contact stated that the vehicle jumped the curb while driving, but he was able to regain control. The driver turned off the vehicle and restarted it. Recently, while reversing out of a parking spot and placing the vehicle into drive, there was sudden acceleration, and he crashed into a fence in front of the dumpsters. The brake pedal was applied, but t... Read more
Crash
Incident date: Jun 10, 2025
The contact owns a 2015 Volkswagen Golf. The contact stated that the vehicle jumped the curb while driving, but he was able to regain control. The driver turned off the vehicle and restarted it. Recently, while reversing out of a parking spot and placing the vehicle into drive, there was sudden acceleration, and he crashed into a fence in front of the dumpsters. The brake pedal was applied, but t... Read more
Crash
Incident date: Jun 10, 2025
Ford has issued multiple TSBs regarding THE DEFECTIVE 10R80 10-speed automatic transmission, particularly in F-150s (2017+). The issue is around the CDF drum in Ford F-150s (and other vehicles with the 10R80 transmission) is a known issue where an internal bushing can slide, causing significant fluid pressure loss, erratic shifting, and potential transmission failure, especially in models from 201... Read more
Incident date: Dec 1, 2025
My Kia EV6’s ICCU failed while I was driving, leading the car to completely lose power while on a busy street.
Incident date: Jan 2, 2026
driving on two lane road with low visibility - car lost power and stopped in road- ford refused to cover repairs /tow for over one year vehicle sat - they compromised with us paying half for new engine -
Incident date: Jan 2, 2026
driving on two lane road with low visibility - car lost power and stopped in road- ford refused to cover repairs /tow for over one year vehicle sat - they compromised with us paying half for new engine -
Incident date: Dec 31, 2025
The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (BACK OVER PREVENTION). However, the parts to do the recall repair were not yet available. The contact stated that while driving at 65 MPH, the passenger's side A-pillar trim detached from the vehicle. The local dealer was contacted; however, the vehicle was not ... Read more