Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 124,652 complaints for JEEP
JEEP
WRANGLER 4XE
(2024) - ELECTRICAL SYSTEM
Jan 6, 2026
Incident date: Oct 1, 2025
I am submitting this as a formal and urgent complaint regarding serious safety issues with a vehicle I recently purchased. The trunk opens on its own while I am driving, which creates an immediate safety hazard. In addition, the backup camera is malfunctioning, further increasing the risk when reversing or parking. Shortly after reporting the trunk issue, the radio also stopped working. I have c... Read more
JEEP
GRAND CHEROKEE
(2022) - UNKNOWN OR OTHER
Jan 6, 2026
Incident date: Jun 28, 2024
I hadn’t had my car a year and my solenoid in my transmission is in need of replacement. The suv will not pick up speed above 40
JEEP
GRAND CHEROKEE
(2022) - ENGINE
Jan 6, 2026
Incident date: Jun 28, 2024
I had a check engine light for catalytic converter bank 1. Added a cleaner to see if that would help - instructions mention run 1 - 2 tanks of gas after adding, so I did that, it took a while since I dont use the truck as often. The light did not clear so I was planning on bringing it in. I was on the highway and the check engine light starting flashing and power loss occurred. I limped off th... Read more
Incident date: Nov 27, 2025
I opened my car door sat inside closed the door and my rear window shattered
Incident date: Nov 27, 2025
The paint is cracking and it is rusting.
Incident date: Dec 15, 2025
Travel assist constantly beeping for no reason. Ok reversing some times the car engages emergency break for no reason. Multiple engine cut outs at various times. Key issues - car not identifying key, delays in starting vehicle and some situations where I am locked in the car
Incident date: Jan 6, 2026
Started financing this vehicle 11/8/25- driving on the interstate on 11/27/25 I started hearing thumping noises coming from my vehicle, I thought it was the road so I turned my radio and everything off and listened and it continued so I pulled over. I put the vehicle in park, walked around my vehicle to check for flat tires and to see if I possibly ran over something and there was nothing. I put i... Read more
Incident date: Mar 15, 2025
Vehicle experiences intermittent loss of acceleration at highway speeds. While driving at highway speed or going uphill, up ramp, down hill, down ramp the engine loses power and enters reduce power mode, making it difficult or impossible to maintain speed or safely merge with traffic. The issue is unpredictable and has occurred despite prior repair attempts. Vehicle is covered under a GM special t... Read more
Incident date: Oct 31, 2025
Vehicle has 11,500 miles on it and constantly pulls to the right. Pulls harder under hard acceleration, requiring steering correction when accelerating hard and again correcting when backing off the accelerator. Have had to dealer multiple times. They claim they can't fix. Correcting to the left under load and back to the right can cause car to weave at highway speeds and cause it to be unstab... Read more
Incident date: May 11, 2025
1-Driver side LED inside the headlight burnt out doesn't work anymore can't replace LED in the headlight must replace the unit. Vehicle can be ready on request 2-the safety of me and my family are at risk of crashing or going off the road at night time because the lighting of the LED light doesn't put out a bright light of the road and objects in front of my vehicle like the other side that works... Read more
Incident date: Jan 5, 2026
There is an open recall (C4B) for my Ram truck. The ABS light and "Service Brake System" light and message are currently displayed on the truck's dash. I contacted FCA about a year ago and told them I have an active issue. They said they placed me on a priority wait list but the remedy is not available yet. It is unacceptable for them to not have a remedy ready for an 8 year old truck when the ... Read more
Incident date: Jan 5, 2026
There is an open recall (C4B) for my Ram truck. The ABS light and "Service Brake System" light and message are currently displayed on the truck's dash. I contacted FCA about a year ago and told them I have an active issue. They said they placed me on a priority wait list but the remedy is not available yet. It is unacceptable for them to not have a remedy ready for an 8 year old truck when the ... Read more
Incident date: Dec 21, 2025
I am reporting a premature and dangerous failure of the front CV (Constant Velocity) axle assembly on my 2023 Ford Maverick. While driving at 50 mph the vehicle began experiencing violent, uncontrollable shaking and shuddering in the front end, particularly under acceleration. This is an issue which affects all Mavericks for this model year. Ford has recalled/reimbursed replacements for the 2022 ... Read more
Incident date: Dec 21, 2025
Driving on the interstate with the family in the truck. Was going 70 mph and the truck started bucking and loosing power causing me to swerve to gain control and bring the truck to a stop. On the side of the highway I tried to drive to an exit and the truck proceeded to shift from first to 7 and then say 10 and just rev then slam into first over and over. Limped fo a gas station. Fluid level is go... Read more
Incident date: Jan 5, 2026
Burning oil. There is something wrong. I took it to the dealership i still have warranty i really think this needs to be looked into.
Incident date: Jan 5, 2026
Burning oil. There is something wrong. I took it to the dealership i still have warranty i really think this needs to be looked into.
Incident date: Jan 5, 2026
Burning oil. There is something wrong. I took it to the dealership i still have warranty i really think this needs to be looked into.
Incident date: Sep 1, 2025
My car's instrumental panel display (aka combination meter) went blank. This has been described in the NHTSA recall# 25V595, but no remedy is available at this time. It will not come back by restarting the car or disconnecting/reconnecting the battery. The dealership tried to reset the ECU multiple times, but that did not bring back the display. The dealership has not provided me with a loaner car... Read more
Incident date: Sep 1, 2025
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part for the recall repair was not available. The dealer was contacted, and the contact was informed that parts were not yet available. The contact stated that the vehicle registration would expire soon. The contact was concerned that the registration would not be ... Read more
JEEP
WRANGLER 4XE
(2024) - ELECTRICAL SYSTEM
Jan 5, 2026
Incident date: Jan 2, 2026
Concerns a safety-related defect involving the infotainment system in my 2022 Bronco, which is directly related to an active recall and has not been properly addressed by the manufacturer or dealership. Ford issued a recall concerning the infotainment system due to a safety concern. For over a quarter, Ford had no available fix. The entire time I had my Bronco, my infotainment system repeatedly m... Read more
JEEP
WRANGLER 4XE
(2024) - ELECTRICAL SYSTEM
Jan 5, 2026
Incident date: Jan 2, 2026
THREE urgent fire risk/catastrophic recalls with no remedy avail. Urged not safe to drive or charge due to fire risk. Urged to park away from buildings due to fire risk. Cannot schedule an appointment for repair as no remedy is avail. Considering, vehicle is not serviceable since September 2025. Requesting a buyback as I need a reliable and safe vehicle ASAP. Currently posing a catastrophic risk t... Read more
JEEP
WRANGLER 4XE
(2024) - ENGINE
Jan 5, 2026
Incident date: Jan 2, 2026
THREE urgent fire risk/catastrophic recalls with no remedy avail. Urged not safe to drive or charge due to fire risk. Urged to park away from buildings due to fire risk. Cannot schedule an appointment for repair as no remedy is avail. Considering, vehicle is not serviceable since September 2025. Requesting a buyback as I need a reliable and safe vehicle ASAP. Currently posing a catastrophic risk t... Read more
Incident date: Oct 1, 2025
See attached document for complaint.
Incident date: Oct 1, 2025
With under 80,000 miles, my 2019 Toyota Highlander XLE needed a full transmission replacement. Noticed some rough gear changes for about 2-weeks (mostly changing from Park to Drive), then on my drive home from work, the RPM spiked high and all the sensor lights came on (AWD, Check Engine, etc). I drove the rest of the way with hazard lights in limp-mode. Took my car into a Toyota dealer service ce... Read more
Incident date: Jan 5, 2026
When I first purchased my car, for some reason it kept starting, and then the engine would turn off in the middle of driving. As of lately the Key fob has been undetected in the car or battery is low. I have replaced my key fob twice. I have also replaced my batteries in both of the key fobs. After I replace the key fob, the check engine light came on in the car is stalling not starting properly. ... Read more
JEEP
GRAND CHEROKEE
(2024) - POWER TRAIN
Jan 5, 2026
Incident date: Dec 29, 2025
The engine began exhibiting symptoms consistent with the known bearing wear defect covered under the manufacturer’s safety recall, including knocking noises, loss of power, and engine malfunction. The condition worsened to the point that the vehicle became unsafe to operate due to the risk of engine seizure and sudden loss of propulsion while driving. The vehicle was inspected by a Kia dealersh... Read more
Incident date: Jan 1, 2025
The contact owns a 2025 Honda Prologue. The contact stated that while driving at various speeds, the battery suddenly experienced a loss of power. An unknown message was displayed. The vehicle was taken to a local dealer, where it was diagnosed; however, the cause of the failure was not identified. The vehicle was not repaired. In addition, the contact stated that the failure had progressed over t... Read more
Incident date: Oct 24, 2025
The vehicle intermittently enters a reduced power/limp mode resulting in a sudden loss of acceleration while driving. This has occurred multiple times, including while towing, when the vehicle was unable to safely maintain or reach highway speeds. The loss of power creates a dangerous condition when merging or driving in traffic. Warning messages indicating reduced engine power have appeared, and ... Read more
Incident date: Oct 24, 2025
Engine started tapping/knocking and oil light started flashing. Once home I checked the dipstick. Appeared burnt with no oil on dipstick. Waited an hour to cool and started adding oil. Added 2 quarts nothing on dipstick. Added 2 half quarts and finally a touch on the end of dipstick. Added more oil and finally got it to the bottom the range. It would take at least another quart to get to pr... Read more
Incident date: Oct 24, 2025
The contact owns a 2017 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated ... Read more
Incident date: Jul 2, 2025
The contact owns a 2021 Ram Promaster 1500. The contact received notifications of NHTSA Campaign Numbers: 25V720000 (Engine and Engine Cooling) and 25V552000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufactu... Read more
JEEP
WRANGLER 4XE
(2024) - ENGINE
Jan 5, 2026
Incident date: Nov 6, 2025
The contact owns a 2020 Volkswagen Tiguan. The contact stated that after adding a quart of oil, the contact became aware that almost every three weeks there was blue smoke coming from the exhaust pipes. The contact stated that the oil warning light was illuminated. The vehicle was taken to an independent mechanic to be diagnosed, and it was determined that the engine was consuming an excessive amo... Read more
Incident date: Nov 28, 2025
About 1000 feet after merging onto a 4 lane freeway with sparse traffic, we were driving the car in the 3rd lane from the right. Suddenly the car's steering wheel took a hard right turn, forcing the car through multiple other lanes and onto the shoulder of the freeway, through an unpaved area, nearly colliding with freeway signs. I was able to regain control of the car before a collision and get b... Read more
Crash
1 injured
Incident date: Nov 28, 2025
About 1000 feet after merging onto a 4 lane freeway with sparse traffic, we were driving the car in the 3rd lane from the right. Suddenly the car's steering wheel took a hard right turn, forcing the car through multiple other lanes and onto the shoulder of the freeway, through an unpaved area, nearly colliding with freeway signs. I was able to regain control of the car before a collision and get b... Read more
Crash
1 injured
Incident date: Nov 28, 2025
The contact owns a 2020 GMC Terrain. While the contact’s wife was driving approximately 40 MPH and attempting to depress the brake pedal to pull into the parking lot of Walmart, the braking distance was extended while bringing the vehicle to a complete stop. The driver used excessive force on the brake pedal using both feet. The vehicle was towed to a certified mechanic, who diagnosed the vehicl... Read more
Incident date: Nov 28, 2025
See attached document for complaint.
Incident date: Nov 28, 2025
See attached document for complaint.
Incident date: Dec 20, 2025
On Monday 12/29/2025, while driving my 2021 Tesla Model Y on the highway at approximately 70 mph returning from DTW Airport to my home with my children in the vehicle, the steering suddenly locked / the steering wheel would not turn. I was able to pull over to the shoulder. There were no warning lamps or warning messages displayed before or during the failure. After pulling over, I powered the ve... Read more
Incident date: Jan 4, 2026
The front trunk (frunk) on my 2026 Tesla Model Y lacks internal lighting and an internal emergency release mechanism. This creates a foreseeable entrapment hazard, particularly for children or small adults. Unlike rear trunks regulated under FMVSS No. 401 (Internal Trunk Release), the frunk provides no illuminated internal release, no glow-in-the-dark handle, and no means of escape or signaling i... Read more
Incident date: Jan 4, 2026
MFG RECALL #25S76 NHTSA RECALL #25V467 FORD IS NOT COMPLYING IN FIXING THIS RECALL ABOVE. IT HAS BEEN 5 MONTHS AND I HAVE ONLY RECEIVED ONE LETTER STATING THE RECALL ABOVE. THIS IS A PROBLEM WITH POSSIBLE "CRACKED FUEL INJECTORS" WHICH COULD RESULT IN A POSSIBLE ENGINE FIRE! WHEN AM I GOING TO RECEIVE A NOTICE TO CORRECT THIS PROBLEM.
Incident date: Oct 28, 2025
The vehicle experienced an unintended acceleration in which it unexpectedly increased speed without any input from the driver. At no point was the gas pedal depressed, yet the vehicle accelerated on its own. This sudden and uncommanded movement occurred without warning and was inconsistent with normal vehicle operation, leaving the driver with no intentional control over the acceleration. Followi... Read more
Crash
1 injured
Incident date: Jan 3, 2026
The unmatched handle completely broke. So now the insert and the base are stuck together and I can not unlatch them to use this carseat properly to transport my son. I have to take the base and all out of the car as one piece
Incident date: Jan 3, 2026
The unmatched handle completely broke. So now the insert and the base are stuck together and I can not unlatch them to use this carseat properly to transport my son. I have to take the base and all out of the car as one piece
Incident date: Jan 3, 2026
The 3.0 eco diesel has a known defect involving the oil pickup tube clogging up with soot and diesel particles which then causes catastrophic damage to the engine and they blow up due to engine bearing failure which could lead to a safety issue while operating the vehicle on the roadways there are numerous videos online regarding this issue and it needs address and mopar needs to correct this and ... Read more
Incident date: Dec 1, 2024
Vehicle has less then 700 miles. Upon driving vehicle, the dashboard started losing information, no speedometer. When I tried to pull the truck over to the side of the road, the power steering was lost. It was nearly impossible to turn the wheel, then the engine stopped. I was unable to turn on blinkers or hazard warning lights. When I put the vehicle in park to try a restart the engine would not ... Read more
JEEP
GRAND CHEROKEE
(2022) - ENGINE
Jan 4, 2026
Incident date: Dec 14, 2025
Vehicle has less then 700 miles. Upon driving vehicle, the dashboard started losing information, no speedometer. When I tried to pull the truck over to the side of the road, the power steering was lost. It was nearly impossible to turn the wheel, then the engine stopped. I was unable to turn on blinkers or hazard warning lights. When I put the vehicle in park to try a restart the engine would not ... Read more
JEEP
GRAND CHEROKEE
(2022) - ELECTRICAL SYSTEM
Jan 4, 2026
Incident date: Dec 14, 2025
Vehicle has less then 700 miles. Upon driving vehicle, the dashboard started losing information, no speedometer. When I tried to pull the truck over to the side of the road, the power steering was lost. It was nearly impossible to turn the wheel, then the engine stopped. I was unable to turn on blinkers or hazard warning lights. When I put the vehicle in park to try a restart the engine would not ... Read more
JEEP
GRAND CHEROKEE
(2022) - ENGINE
Jan 4, 2026
Incident date: Dec 14, 2025
Engine seized up at 70 mph on highway. Loss of all power and was lucky to coast off road in heavy traffic. Vehicle had just passed safety recall inspection two weeks earlier. Replacement engine installed at dealership, but it failed and second replacement engine currently being installed.
Incident date: Jan 3, 2026
My passenger headlights keeps going in and out. The wiring harness has been replaced twice and it still does it. My check engine light keeps coming on for the evap system even though its been replaced.
Incident date: Jan 3, 2026
My passenger headlights keeps going in and out. The wiring harness has been replaced twice and it still does it. My check engine light keeps coming on for the evap system even though its been replaced.