Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 573 complaints for JAYCO
Incident date: Sep 1, 2017
HEARD LOUD BANGING NOISE AND A STEEL PLATE BEHIND DUAL PASSENGER SIDE REAR TIRE CAME OFF. *BF UPDATED 10/17/2017*JS
Incident date: Mar 30, 2017
TL* THE CONTACT OWNS A 2017 JAYCO ALANTE. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE INDEPENDENTLY VEERED FROM LEFT TO RIGHT. THERE WERE NO WARNING INDICATORS ILLUMINATED. A LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED AN ALIGNMENT AND THE STEERING NEEDED TO BE ADJUSTED. THE VEHICLE WAS REPAIRED; HOWEVER, THE F... Read more
Incident date: Sep 1, 2017
TL* THE CONTACT OWNS A 2016 JAYCO PRECEPT. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 5 MPH, A METAL PIECE DETACHED FROM THE REAR PASSENGER SIDE THE VEHICLE. A LOCAL DEALER WAS NOT CONTACTED. THE RV WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND SCHEDULED AN APPOINTMENT. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS NOT AVAILABLE. UPDATED 11/06/17*LJ *BF CONSUMER STAT... Read more
JAYCO
ALANTE CLASS A 31L
(2016) - STEERING
Sep 12, 2017
Incident date: Aug 13, 2016
TL* THE CONTACT OWNS A 2016 JAYCO ALANTE CLASS A 31L RV. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE PULLED TO THE RIGHT WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER (HAYLETT AUTO AND RV IN GOLDWATER, MI, 517-278-5196) WHERE A ROAD TEST WAS PERFORMED, BUT THE FAILURE WAS NOT DUPLICATED. THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A REPRESENTATIVE, JAKE, STA... Read more
JAYCO
WHITE HAWK
(2014) - TIRES
Sep 6, 2017
Incident date: Sep 4, 2017
TL* THE CONTACT OWNS A 2014 JAYCO WHITE HAWK EQUIPPED WITH TOWMAX STR POWER KING TOWMAX (NA) TIRES, SIZE: ST225/75R15. WHILE DRIVING 60 MPH, THE REAR PASSENGER SIDE TIRE BLEW OUT. THE CONTACT STATED THAT THE TIRE TREAD COMPLETELY SEPARATED FROM THE TIRE AND EXPOSED THE CROSSMEMBER OF THE TIRE. THE CONTACT PULLED THE VEHICLE OVER TO THE RIGHT SIDE OF THE ROAD AND DIALED ROADSIDE ASSISTANCE TO HAVE ... Read more
JAYCO
JAY FLIGHT SWIFT
(2013) - STRUCTURE:BODY
Aug 23, 2017
Incident date: Aug 10, 2017
WHILE PARKED, OUR GRAY WATER TANK BECAME FULL, BUT BEFORE WE COULD GET A CHANCE TO EMPTY IT, THE ENTIRE TANK BROKE FREE FROM THE CAMPER AND FELL TO THE GROUND. THIS HAPPENED JUST HOURS AFTER COMPLETING A 5 HOUR DRIVE ACROSS STATE WITH THE CAMPER. HAD IT BROKEN FREE WHILE ON THE ROAD, IT COULD HAVE CAUSED A VERY SERIOUS ACCIDENT. UPON CONTACTING THEM, JAYCO REFUSED TO COVER ANY PORTION OF REPAIR... Read more
Incident date: May 5, 2016
TL* THE CONTACT OWNS A 2016 JAYCO PRECEPT 34 WITH A 2015 FORD F53 CHASSIS. WHILE DRIVING 55 MPH, THE VEHICLE INADVERTENTLY STEERED LEFT AND RIGHT. THE CONTACT WAS ABLE TO CONTROL THE VEHICLE, BUT THE VEHICLE STILL VEERED LEFT AND RIGHT WITHOUT WARNING. THE CONTACT CALLED THE JAYCO MANUFACTURER AT (574) 825-5861 AND WAS INFORMED THAT IT WAS A FORD ISSUE. THE CONTACT WAS ADVISED TO TAKE THE RECREATI... Read more
Incident date: May 5, 2016
TL* THE CONTACT OWNS A 2016 JAYCO PRECEPT 34 WITH A 2015 FORD F53 CHASSIS. WHILE DRIVING 55 MPH, THE VEHICLE INADVERTENTLY STEERED LEFT AND RIGHT. THE CONTACT WAS ABLE TO CONTROL THE VEHICLE, BUT THE VEHICLE STILL VEERED LEFT AND RIGHT WITHOUT WARNING. THE CONTACT CALLED THE JAYCO MANUFACTURER AT (574) 825-5861 AND WAS INFORMED THAT IT WAS A FORD ISSUE. THE CONTACT WAS ADVISED TO TAKE THE RECREATI... Read more
JAYCO
WHITE HAWK
(2012) - STEERING
Jul 30, 2017
Incident date: Jul 30, 2017
ENTERING EXPRESS WAY A TRUCK WAS TURING THE CAR WAS SO CLOSE NOT LETTING TRUCK TURN WHICH STARTED TO SPEED TO GO FASTER THAN TRUCK
JAYCO
WHITE HAWK
(2012) - VEHICLE SPEED CONTROL
Jul 30, 2017
Incident date: Jul 30, 2017
ENTERING EXPRESS WAY A TRUCK WAS TURING THE CAR WAS SO CLOSE NOT LETTING TRUCK TURN WHICH STARTED TO SPEED TO GO FASTER THAN TRUCK
JAYCO
JAY FLIGHT SWIFT
(2014) - UNKNOWN OR OTHER
Jul 17, 2017
Incident date: Jul 17, 2017
2014 JAYCO FLIGHT SWIFT SLX 154BH VIN [XXX]. I BOUGHT THIS NEW FROM NORTH TRAIL RV, FORT MYERS, FL. THIS IS MY FIRST TRAVEL TRAILER, AND EXPERIENCED A LEARNING CURVE. HAD A GOOD HITCH WITH PROPER SWAY BARS. AFTER TAKING CROSS COUNTRY TRIP IN 2015-16, NOTICED TIRE WEAR WAS ABNORMAL. PLANNED TO REPLACE THEM BEFORE NEXT TRIP. NEXT TRIP COMING UP. IN SHOPPING FOR REPLACEMENT TIRES, I'VE DISCOVERED T... Read more
Incident date: Jun 30, 2017
I SMELLED BURNING RUBBER WHILE DRIVING ON I40 GOING TO ARIZONA FROM CALIFORNIA, I PARKED THE VEHICLE TO A REST STOP. WHEN I INSPECTED THE VEHICLE THE COMPARTMENT/STORAGE FLOORING IS UNEVEN, WHEN I INSPECTED THE UNDERNEATH PART I SAW PLASTIC PARTS MELTED TO THE CATALYTIC CONVERTER, NO FIRE BUT IT CREATED A HOLE 6X6 IN DIAMETER. I EMAILED THE DEALER AND WAITING FOR REPLY, THIS HAPPEN FRIDAY JUNE 30T... Read more
Incident date: Apr 18, 2017
TL* THE CONTACT OWNS A 2018 (NA) JAYCO REDHAWK XD. WHILE THE VEHICLE WAS STATIONARY, THE CONTACT NOTICED A HOLE UNDER THE SOFA BED THAT EXPOSED THE MOTOR HOME'S BUILT-IN GENERATOR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,000.
Incident date: Apr 18, 2017
I CALL SAMSUNG ABOUT A MICROWAVE RECALL MODEL MR1031WB S/N 71AT600309F. I PURCHASED THE RV USED AND WANTED TO MAKE SURE RECALL WAS COMPLETED SAMSUNFGADVISED ME THE OWNER WAS REIMBURSED AND SHOULD HAVE DISPOSED OF THE MICROWAVE BUT THE RV STILL HAS THE MICROWAVE AFFECTED I DIDN'T KNOW YOU COULD REIMBURSE A RECALL I WAS UNDER THE IMPRESSION IT HAD TO BE REPAIRED BY AN AUTHORIZED LOCATION IN INSURE ... Read more
Incident date: Nov 13, 2016
CPSC: I PURCHASED A 2015 JAYCO 12BSB CAMPING TRAILER NEW FROM ALBANY RV INTERNET SALES. THIS PARTICULAR MODEL OF CAMPING TRAILER HAS ONLY ONE BED WHICH IS CREATED BY CONVERTING THE DINING BOOTH. *BF THE LEGS ON THE TABLE FOLD, THEN THE TABLE TOP IS PLACED ON A FRAME EVEN WITH THE BOTTOM OF THE DINING BENCHES. WHEN THE CONSUMER WENT TO CLIMB INTO THE BED ON THE CONVERTED DINETTE TABLE, HE NOTI... Read more
Incident date: Nov 13, 2016
CPSC: I PURCHASED A 2015 JAYCO 12BSB CAMPING TRAILER NEW FROM ALBANY RV INTERNET SALES. THIS PARTICULAR MODEL OF CAMPING TRAILER HAS ONLY ONE BED WHICH IS CREATED BY CONVERTING THE DINING BOOTH. *BF THE LEGS ON THE TABLE FOLD, THEN THE TABLE TOP IS PLACED ON A FRAME EVEN WITH THE BOTTOM OF THE DINING BENCHES. WHEN THE CONSUMER WENT TO CLIMB INTO THE BED ON THE CONVERTED DINETTE TABLE, HE NOTI... Read more
Incident date: Nov 11, 2014
2014 JAYCO PINNACLE 5TH WHEEL CAMPER HAD UNDISCLOSED FRAME DAMAGE RESULTING IN 20 OF 27 REPAIR ITEMS RELATED TO STRUCTURAL INTEGRITY AND SAFETY ISSUES. UPON DISCOVERY OF WELDED AND PAINT PATCH WORK, NO ADMISSION OF DAMAGE FROM AN ACCIDENT IS RECORDED OR REVEALED TO US.THIS UNIT IS NOT SAFE FOR TRAVEL OR HUMAN LIVING QUARTERS. ***NOTE BELOW*** DAMAGE WAS PRIOR TO OUR PURCHASE DATE SO WE DO NOT HAV... Read more
Crash
Fire
Incident date: Nov 11, 2014
2014 JAYCO PINNACLE 5TH WHEEL CAMPER HAD UNDISCLOSED FRAME DAMAGE RESULTING IN 20 OF 27 REPAIR ITEMS RELATED TO STRUCTURAL INTEGRITY AND SAFETY ISSUES. UPON DISCOVERY OF WELDED AND PAINT PATCH WORK, NO ADMISSION OF DAMAGE FROM AN ACCIDENT IS RECORDED OR REVEALED TO US.THIS UNIT IS NOT SAFE FOR TRAVEL OR HUMAN LIVING QUARTERS. ***NOTE BELOW*** DAMAGE WAS PRIOR TO OUR PURCHASE DATE SO WE DO NOT HAV... Read more
Crash
Fire
Incident date: Nov 11, 2014
2014 JAYCO PINNACLE 5TH WHEEL CAMPER HAD UNDISCLOSED FRAME DAMAGE RESULTING IN 20 OF 27 REPAIR ITEMS RELATED TO STRUCTURAL INTEGRITY AND SAFETY ISSUES. UPON DISCOVERY OF WELDED AND PAINT PATCH WORK, NO ADMISSION OF DAMAGE FROM AN ACCIDENT IS RECORDED OR REVEALED TO US.THIS UNIT IS NOT SAFE FOR TRAVEL OR HUMAN LIVING QUARTERS. ***NOTE BELOW*** DAMAGE WAS PRIOR TO OUR PURCHASE DATE SO WE DO NOT HAV... Read more
Crash
Fire
Incident date: Nov 4, 2016
I OWN A 2013 JAYCO GREYHAWK MOTORHOME ON THE FORD E-450 CHASSIS EQUIPPED WITH MICHELIN LTX M/S TIRES, LT225-75R-16. THE ORIGINAL EQUIPMENT TIRES HAD 26,000 MILES ON THEM BEFORE PROBLEMS DEVELOPED. ON MY TRIP TO FLORIDA LAST MONTH, I HAD TO REPLACE 3 OF 6 TIRES DUE TO THE TREAD DELAMINATING COMPLETELY FROM THE TIRE AS IF THEY WERE RETREADS. THIS HAPPENED ON THE INTERSTATE TRAVELING AT 65 MPH. THE ... Read more
JAYCO
ALANTE CLASS A 31L
(2016) - EXTERIOR LIGHTING
Oct 17, 2016
Incident date: May 21, 2016
THIS JAYCO MOTOR HOME HAS MULTIPLE ELECTRICAL DEFECTS. WE ABSOLUTELY BELIEVE IT TO BE A FIRE HAZARD, AND DO NOT FEEL SAFE DRIVING OR CAMPING IN IT. AFTER WORKING WITH A ROADSIDE ASSISTANCE TECH OVER THE PHONE FOR 1 1/2 HOURS, WE DETERMINED THE FUSE BOX WAS LABELED INCORRECTLY. I WAS INSTRUCTED TO REPLACE A 30 AMP FUSE, WHICH I DID MULTIPLE TIMES DURING THE COURSE OF OUR TRIP. FINALLY, WHEN IT A... Read more
JAYCO
ALANTE CLASS A 31L
(2016) - ELECTRICAL SYSTEM
Oct 17, 2016
Incident date: May 21, 2016
THIS JAYCO MOTOR HOME HAS MULTIPLE ELECTRICAL DEFECTS. WE ABSOLUTELY BELIEVE IT TO BE A FIRE HAZARD, AND DO NOT FEEL SAFE DRIVING OR CAMPING IN IT. AFTER WORKING WITH A ROADSIDE ASSISTANCE TECH OVER THE PHONE FOR 1 1/2 HOURS, WE DETERMINED THE FUSE BOX WAS LABELED INCORRECTLY. I WAS INSTRUCTED TO REPLACE A 30 AMP FUSE, WHICH I DID MULTIPLE TIMES DURING THE COURSE OF OUR TRIP. FINALLY, WHEN IT A... Read more
JAYCO
WHITE HAWK
(2012) - SUSPENSION
Oct 7, 2016
Incident date: Sep 19, 2016
PURCHASED FROM AN INDIVIDUAL THIS WHITEHAWK. NOTICED EXTREME TIRE WEAR ON THE TRAILER SO DID SOME RESEARCH AND FOUND OUT SOME 2012 WHITEHAWKS HAD THE WRONG AXLES INSTALLED. JAYCO DID NOT RECALL ANY OF THESE WHITE HAWKS. I HAD TO PAY FOR LABOR ON A MISS-ASSEMBLY AND WILL HAVE TO REPLACE TIRES PREMATURELY.
JAYCO
WHITE HAWK
(2012) - SERVICE BRAKES
Oct 7, 2016
Incident date: Sep 19, 2016
HAD TO CHANGE AXLES ON WHITE HAWK AND THE GUY DOING THE WORK NOTICED THE BRAKES WERE MISSING A BUSHING ON THE ACTUATOR ARM. HE SAID IN THE 15 YEARS HE HAS NEVER SEEN THIS BEFORE. I HAD TO REPLACE THE ENTIRE BRAKE ASSEMBLIES DUE TO THE OMISSION OF THIS PART. DEXTER WOULD NOT REIMBURSE ME THE COST OF THE BRAKE ASSEMBLY.
Incident date: Jun 1, 2016
SINCE JUNE, 2016, MY BRAND NEW JAYCO PRECEPT 31UL MOTORHOME HAS BEEN AT THE MANTECA RV DEALERSHIP WHILE MULTIPLE ISSUES ARE BEING ADDRESSED. WHEN DRIVING IT, THE RV CONSTANTLY WANDERED ON THE ROAD LANE, REQUIRING CONSTANT CORRECTION TO KEEP IT TRACKING IN A STRAIGHT LINE. THE DANGEROUS PROBLEM WITH STEERING WAS REFERRED TO AN ALIGNMENT SHOP IN MANTECA. THE RECOMMENDED FIX WAS REPAIR OF THE CAMBERS... Read more
Incident date: Jun 1, 2016
SINCE JUNE, 2016, MY BRAND NEW JAYCO PRECEPT 31UL MOTORHOME HAS BEEN AT THE MANTECA RV DEALERSHIP WHILE MULTIPLE ISSUES ARE BEING ADDRESSED. WHEN DRIVING IT, THE RV CONSTANTLY WANDERED ON THE ROAD LANE, REQUIRING CONSTANT CORRECTION TO KEEP IT TRACKING IN A STRAIGHT LINE. THE DANGEROUS PROBLEM WITH STEERING WAS REFERRED TO AN ALIGNMENT SHOP IN MANTECA. THE RECOMMENDED FIX WAS REPAIR OF THE CAMBERS... Read more
Incident date: Jun 1, 2016
SINCE JUNE, 2016, MY BRAND NEW JAYCO PRECEPT 31UL MOTORHOME HAS BEEN AT THE MANTECA RV DEALERSHIP WHILE MULTIPLE ISSUES ARE BEING ADDRESSED. WHEN DRIVING IT, THE RV CONSTANTLY WANDERED ON THE ROAD LANE, REQUIRING CONSTANT CORRECTION TO KEEP IT TRACKING IN A STRAIGHT LINE. THE DANGEROUS PROBLEM WITH STEERING WAS REFERRED TO AN ALIGNMENT SHOP IN MANTECA. THE RECOMMENDED FIX WAS REPAIR OF THE CAMBERS... Read more
JAYCO
JAY FLIGHT
(2012) - TIRES
Sep 14, 2016
Incident date: Aug 31, 2016
TL* THE CONTACT OWNS A 2012 JAYCO JAY FLIGHT EQUIPPED WITH GOODYEAR MARATHON TIRES, SIZE: 225/75R/15 (NA). THE CONTACT STATED THAT THE CENTER PASSENGER SIDE TIRE BLEW OUT. THE VEHICLE WAS TAKEN TO THE TIRE SHOP AND FOUR BRAND NEW TIRES WERE INSTALLED, BUT OF A DIFFERENT BRAND. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE DOT NUMBER WAS UNKNOWN. THE APPROXIMATE TIRE AND VEHICLE FAILURE MILEAGE... Read more
JAYCO
EAGLE PREMIER
(2014) - TIRES
Sep 2, 2016
Incident date: Jul 17, 2016
I WAS TRAVELING NORTH ON THE NY THRUWAY IN 85+ WEATHER. IT WAS 2 PM THE ROADWAY WAS CLEAR OF DEBRIS. THE PASSENGER SIDE, REAR AXLE TIRE INSTANTLY DEFLATED. I PULLED TO THE SIDE OF THE ROAD. A GUARDRAIL PREVENTED ME FROM ACCESSING THE TIRE. AS A RESULT I HAD TO MOVE DOWN THE EXTREMELY NARROW SHOULDER UNTIL THE GUARDRAIL ENDED (APPROXIMATELY 2 MILES). THE TIRE WAS SPLIT FROM BEAD TO BEAD STRAIGHT AC... Read more
Incident date: May 24, 2016
TL* THE CONTACT OWNS A 2009 JAYCO DESIGNER (NA) TRAILER MODEL NO: 35RLTS (NA). WHILE DRIVING VARIOUS SPEEDS, THE REAR PASSENGER SPRING HOLDER DETATCHED FROM THE TRAILER. THE TRAILER WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.
Incident date: Jul 2, 2012
TL* THE CONTACT OWNS A 2012 (NA) JAYCO PINNACLE EQUIPPED WITH GOODYEAR MARATHON ST TIRES, SIZE: ST235/80R16. WHILE THE VEHICLE WAS BEING TOWED AT 55 MPH, THE DRIVER'S SIDE TIRE EXPERIENCED A BLOW OUT. THE RV WAS TAKEN TO AN INDEPENDENT MECHANIC TO HAVE THE TIRE REPLACED. THE CONTACT WAS CONCERNED THAT THE TRAILER WAS SOLD WITH THREE YEAR OLD TIRES. THE CONTACT ALSO STATED THAT THE BATTERIES IN THE... Read more
Incident date: Jul 2, 2012
TL* THE CONTACT OWNS A 2012 (NA) JAYCO PINNACLE EQUIPPED WITH GOODYEAR MARATHON ST TIRES, SIZE: ST235/80R16. WHILE THE VEHICLE WAS BEING TOWED AT 55 MPH, THE DRIVER'S SIDE TIRE EXPERIENCED A BLOW OUT. THE RV WAS TAKEN TO AN INDEPENDENT MECHANIC TO HAVE THE TIRE REPLACED. THE CONTACT WAS CONCERNED THAT THE TRAILER WAS SOLD WITH THREE YEAR OLD TIRES. THE CONTACT ALSO STATED THAT THE BATTERIES IN THE... Read more
JAYCO
EAGLE PREMIER
(2014) - TIRES
Jul 25, 2016
Incident date: Apr 4, 2016
WE WERE JUST LEAVING AZ IN APRIL 2016 TRAVELING NORTH ON A FREEWAY AT 65 MPH WHEN THE PASSENGER TIRE ON OUR 2014 JAYCO EAGLE PREMIER FIFTH WHEEL EXPLODED. I HAVE A TIRE MONITORING SYSTEM ON THE TIRES AND EVERYTHING LOOKED GOOD PRIOR TO THE BLOWOUT. THE TIRES ARE TOWMAX 235X80X16. I CHANGED THE TIRE AND PROCEEDED DOWN THE SAME HIGHWAY. ABOUT 8 MILES LATER THE TIRE ON THE DRIVERS SIDE BLEW. SINCE MY... Read more
Incident date: Jul 2, 2016
I HAVE A 2008 JAYCO 36M MOTORHOME. I HAVE FOUND A FLAW IN THE WAY THIS MOTORHOME WAS BUILT. THE 80 LB PROPANE TANK IS WITHIN 6 IN OF THE REAR TIRE WITH NO PROTECTION BETWEEN. WHEN YOU GET A BLOW OUT WHICH I HAVE THE TIRE WRAPS AROUND THE TANK AND CAN AND IN FACT DID RIP OFF THE MAIN LINE BY SNAPPING IT OFF. IT EVEN BENT THE TANK, TORE OFF THE PLASTIC COVER AND ALMOST BLEW UP. IT'S A MIRACLE THAT I... Read more
Incident date: Mar 28, 2016
TL* THE CONTACT OWNS A 2008 JAYCO SENECA. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 65 MPH, THE AWNING FUNCTIONED INDEPENDENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 32,000. UPDATED 06/21/16*LJ UPDATED 10/31/2017*JS *TR
Incident date: Mar 17, 2016
TL* THE CONTACT OWNS A 2009 JAYCO EAGLE FIFTH WHEEL. WHILE THE VEHICLE WAS CONNECTED TO 120 VOLT POWER SUPPLY, THE ITS-50R AUTOMATIC FAILED MELTING NUMEROUS WIRES WITHIN THE TRANSFER SWITCH. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THE VEHICLE WAS IN NEED OF A TRANSFER SWITCH REPLACEMENT. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAGN NUMBER: 12V347000 (ELECTRICAL SYSTEM)... Read more
Fire
JAYCO
MELBOURNE CLASS C
(2008) - ELECTRICAL SYSTEM
Jan 11, 2016
Incident date: Jan 7, 2016
TL* THE CONTACT OWNS A 2008 JAYCO MELBOURNE CLASS C EQUIPPED WITH A 2008 FORD E-450. THE CONTACT STATED THAT WHILE PARKED, A STRONG ELECTRICAL ODOR EMITTED INSIDE THE VEHICLE. THE CONTACT DISABLED THE CIRCUIT BREAKERS AND NOTICED THAT THE IOTA TRANSFER SWITCH WIRES WERE COMPLETELY MELTED. THERE WERE NO FLAMES VISIBLE. THE VIN WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 12V451000 (ELECTRICAL SYS... Read more
Fire
Incident date: Dec 17, 2015
SINCE THE PURCHASE OF THIS CLASS C RV I HAVE NOTICED CRACKS FORMING ON THREE OCCASIONS ON THE OUTSIDE FIBERGLASS OF THE OVER CAB AREA. THE CRACKS FORMED ON TOP CLOSE TO THE EDGE OF THE CAB ON BOTH SIDES AROUND HALFWAY FROM THE ROOF LINE AND THE CURVED AREA. INSTEAD OF SOME RANDOM FIBERGLASS CRACKS THIS CRACKS APPEAR TO ME MORE OF A STRESS RELATED PROBLEM OR SOME TYPE OF STRUCTURAL DEFECT IN DESIGN... Read more
Incident date: Oct 19, 2015
ON OUR FIRST TRIP ACROSS COUNTRY IN OUR NEW PRECEPT 35UN, WE DISCOVERED A SEVERE HEAD LIGHT ISSUE. THE HEADLIGHTS WERE POINTED DOWN STRAIGHT AT THE PAVEMENT ABOUT 15 FEET OFF THE FRONT OF THE COACH. I HAD TO WHITE KNUCKLE A 5 HOUR DRIVE IN THE WESTERN NEBRASKA. WESTBOUND US20 WITHOUT A LIGHT IN SIGHT. MY HIGH BEAMS WERE ON OUR ENTIRE DRIVE AND I NEVER HAD ONE PASSING VEHICLE IN THE OPPOSING LANE F... Read more
JAYCO
MELBOURNE CLASS C
(2014) - SUSPENSION
Nov 20, 2015
Incident date: Aug 1, 2014
TL* THE CONTACT OWNS A 2014 JAYCO MELBOURNE CLASS C. WHILE DRIVING AT VARIOUS SPEEDS, THE CONTACT NOTICED A BUMP ON THE FLOOR WHERE THE REAR AXLE WAS LOCATED. UPON FURTHER INSPECTION, THE CONTACT NOTICED THAT THE SPRING UNDERNEATH THE VEHICLE WAS PUSHING AGAINST THE SUBFRAME WHERE THE REAR AXLE WAS LOCATED, CAUSING THE BUMP. THE VEHICLE WAS TAKEN BACK TO THE MANUFACTURER MULTIPLE TIMES AND MULTIPL... Read more
JAYCO
MELBOURNE CLASS C
(2014) - STRUCTURE:BODY
Nov 20, 2015
Incident date: Aug 1, 2014
TL* THE CONTACT OWNS A 2014 JAYCO MELBOURNE CLASS C. WHILE DRIVING AT VARIOUS SPEEDS, THE CONTACT NOTICED A BUMP ON THE FLOOR WHERE THE REAR AXLE WAS LOCATED. UPON FURTHER INSPECTION, THE CONTACT NOTICED THAT THE SPRING UNDERNEATH THE VEHICLE WAS PUSHING AGAINST THE SUBFRAME WHERE THE REAR AXLE WAS LOCATED, CAUSING THE BUMP. THE VEHICLE WAS TAKEN BACK TO THE MANUFACTURER MULTIPLE TIMES AND MULTIPL... Read more
Incident date: Sep 13, 2015
MY NAME [XXX] I AM A FIRE FIGHTER WITH MENDON FIRE DEPARTMENT WE HAD A FIRE ON 09/12/2015 DO TO REFRIGERATOR NORCOLD ACCORDING TO THE FIREMARSHAL'S INVESTIGATION. WE JUST BOUGHT THE TRAILER 08/27/2015 AND ON THE NIGHT OF 09/12/2015 ABOUT 1 AM I WOKE UP AND LOOKED OUT THEWINDOW NOTICING A GLOWING IT WAS OUR JAYCO DESIGNER CAMP TRAILER ON FIRE. THE FIRE BURN MY 2015 CAR HAULER A 2010 TOYOTA PRIUS AN... Read more
Fire
Incident date: Aug 15, 2015
WHILE TRAVELING SOUTH ON I495 IN MASSACHUSSETTS AT 65 MILES PER HOUR WE EXPERIENCED A TIRE FAILURE OF THE LEFT REAR TIRE ON OUR 2014 JAYCO PINNACLE. THIS TIRE IS A POWER KING TOWMAX ST235 80R16. THIS TIRE HAS NO MORE THAN 2500 MILES ON IT. THOUGH NO INJURY TO MY WIFE OR ME, AS A RESULT OF THIS FAILURE AND SHREDDING OF THE TIRE THE DAMAGE TO OUR 5TH WHEEL INCLUDED A DESTROYED RIM, REAR WHEEL FENDER... Read more
JAYCO
EAGLE PREMIER
(2014) - TIRES
Aug 16, 2015
Incident date: Jun 25, 2015
IN NOV.2014 WE PURCHASED A NEW 2014 JAYCO 5TH WHEEL. ON OUR NEXT TRIP WITH LESS THAN 7000 MILES ON OUR TIRES, AT RECOMMENDED TIRES PRESSURE 65 PSI. AT 11 MILES FROM HOME WE HAD A LEFT REAR TIRE BLOW OUT AT 50 MPH WITH MINIMUM DAMAGE. TWO DAYS LATER INTO OUR TRIP, THE RIGHT REAR TIRE BLOW OUT AT 60 MPH CAUSING MAJOR DAMAGE. THREAD HAD SEPARATED ALL THE WAY AROUND BOTH TIRES. THE TIRES WERE POWER KI... Read more
JAYCO
GRANITE RIDGE
(2002) - TIRES
Aug 11, 2015
Incident date: Aug 6, 2015
TL* THE CONTACT OWNS A 2002 JAYCO GRANITE RIDGE EQUIPPED WITH MICHELIN LTX M/S TIRES, SIZE: LT225/75 R16. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE VIBRATED BRIEFLY. WHILE MERGING TO THE EMERGENCY LANE, THE CONTACT NOTICED THE TREAD OF THE REAR RIGHT INSIDE DUAL TIRE SEPARATED. THE VEHICLE'S STORAGE COMPARTMENT SUSTAINED DAMAGE. THE VEHICLE AND TIRES WERE NOT DIAGNOSED. THE TIRE WAS A REPLAC... Read more
Incident date: Jul 3, 2015
REAR CENTER BOLT ON LEAF SPRING WAS NOT TIGHT AND CAME OFF. ALL 4 CENTER BOLTS WERE INSTALLED WRONG, INSTEAD OF GOING UP THRU THE SPRINGS THEY WENT DOWN THRU AND THE NUTS WERE ON THE ALL AXLE SIDE OF THE SPRINGS.
JAYCO
TOWABLE TRAILER
(2008) - UNKNOWN OR OTHER
Jul 6, 2015
Incident date: Jan 30, 2014
THERE HAS BEEN A RECALL SINCE JANUARY 2014 FOR A RECALL OF A FASTEC LOCK FOR CERTAIN RV LOCKS. WE RECEIVED A LETTER STATING THAT OUR JAYCO IS AFFECTED BY THIS RECALL AND CALL WESCO FASTEC FOR A REPLACEMENT CYLINDER. WE HAVE BEEN CALLING MONTHLY TO GET OUR REPLACEMENT, AND ALWAYS PROMISED TO GET IT IN 7 TO 10 DAYS. BUT AS OF JULY 6TH 2015 CALL WE STATED WE HAVE STILL HAVE NOT RECEIVED THE LOCK AS... Read more
Incident date: Jun 3, 2015
WE WERE TRAVELING SOUTHBOUND ON HIGHWAY IL45 IN SOUTHERN ILLINOIS WHEN OUR DRIVER'S SIDE REAR TIRE ON OUR FIFTH WHEEL CAMPER BLEW OUT. IT CAUSED NOT ONLY A BLOWN TIRE, BUT ALSO CAUSED THE STABILIZER BARS TO BREAK. WHEN SPEAKING TO SEVERAL VERY KNOWLEDGEABLE 5TH WHEEL OWNERS AND TIRE SERVICE DEALERS, WE HAVE LEARNED THAT THE TIRES PUT ON OUR CAMPER HAD BARELY MET U.S. LOAD/WEIGHT STANDARDS. THERE... Read more
JAYCO
JAY FEATHER ULTRA LITE
(2012) - EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
Jun 16, 2015
Incident date: Jun 2, 2015
TL* THE CONTACT OWNS A 2012 JAYCO JAY FEATHER ULTRA LITE CAMPER. WHILE DRIVING 40 MPH, THE CAMPER BECAME EXTREMELY UNSTABLE AND BEGAN TO SWAY AND SHAKE. THE CAMPER WAS EXAMINED BY AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FAILURE WAS CAUSED BY A FRACTURED CROSS FRAME MEMBER. THE CAMPER WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. MA 08/13/1... Read more
JAYCO
JAY FEATHER ULTRA LITE
(2012) - STRUCTURE
Jun 16, 2015
Incident date: Jun 2, 2015
TL* THE CONTACT OWNS A 2012 JAYCO JAY FEATHER ULTRA LITE CAMPER. WHILE DRIVING 40 MPH, THE CAMPER BECAME EXTREMELY UNSTABLE AND BEGAN TO SWAY AND SHAKE. THE CAMPER WAS EXAMINED BY AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FAILURE WAS CAUSED BY A FRACTURED CROSS FRAME MEMBER. THE CAMPER WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. MA 08/13/1... Read more