Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 557 complaints for JAYCO
Incident date: Nov 11, 2014
2014 JAYCO PINNACLE 5TH WHEEL CAMPER HAD UNDISCLOSED FRAME DAMAGE RESULTING IN 20 OF 27 REPAIR ITEMS RELATED TO STRUCTURAL INTEGRITY AND SAFETY ISSUES. UPON DISCOVERY OF WELDED AND PAINT PATCH WORK, NO ADMISSION OF DAMAGE FROM AN ACCIDENT IS RECORDED OR REVEALED TO US.THIS UNIT IS NOT SAFE FOR TRAVEL OR HUMAN LIVING QUARTERS. ***NOTE BELOW*** DAMAGE WAS PRIOR TO OUR PURCHASE DATE SO WE DO NOT HAV... Read more
Crash
Fire
Incident date: Nov 11, 2014
2014 JAYCO PINNACLE 5TH WHEEL CAMPER HAD UNDISCLOSED FRAME DAMAGE RESULTING IN 20 OF 27 REPAIR ITEMS RELATED TO STRUCTURAL INTEGRITY AND SAFETY ISSUES. UPON DISCOVERY OF WELDED AND PAINT PATCH WORK, NO ADMISSION OF DAMAGE FROM AN ACCIDENT IS RECORDED OR REVEALED TO US.THIS UNIT IS NOT SAFE FOR TRAVEL OR HUMAN LIVING QUARTERS. ***NOTE BELOW*** DAMAGE WAS PRIOR TO OUR PURCHASE DATE SO WE DO NOT HAV... Read more
Crash
Fire
Incident date: Nov 11, 2014
2014 JAYCO PINNACLE 5TH WHEEL CAMPER HAD UNDISCLOSED FRAME DAMAGE RESULTING IN 20 OF 27 REPAIR ITEMS RELATED TO STRUCTURAL INTEGRITY AND SAFETY ISSUES. UPON DISCOVERY OF WELDED AND PAINT PATCH WORK, NO ADMISSION OF DAMAGE FROM AN ACCIDENT IS RECORDED OR REVEALED TO US.THIS UNIT IS NOT SAFE FOR TRAVEL OR HUMAN LIVING QUARTERS. ***NOTE BELOW*** DAMAGE WAS PRIOR TO OUR PURCHASE DATE SO WE DO NOT HAV... Read more
Crash
Fire
Incident date: Nov 4, 2016
I OWN A 2013 JAYCO GREYHAWK MOTORHOME ON THE FORD E-450 CHASSIS EQUIPPED WITH MICHELIN LTX M/S TIRES, LT225-75R-16. THE ORIGINAL EQUIPMENT TIRES HAD 26,000 MILES ON THEM BEFORE PROBLEMS DEVELOPED. ON MY TRIP TO FLORIDA LAST MONTH, I HAD TO REPLACE 3 OF 6 TIRES DUE TO THE TREAD DELAMINATING COMPLETELY FROM THE TIRE AS IF THEY WERE RETREADS. THIS HAPPENED ON THE INTERSTATE TRAVELING AT 65 MPH. THE ... Read more
JAYCO
ALANTE CLASS A 31L
(2016) — EXTERIOR LIGHTING
Oct 17, 2016
Incident date: May 21, 2016
THIS JAYCO MOTOR HOME HAS MULTIPLE ELECTRICAL DEFECTS. WE ABSOLUTELY BELIEVE IT TO BE A FIRE HAZARD, AND DO NOT FEEL SAFE DRIVING OR CAMPING IN IT. AFTER WORKING WITH A ROADSIDE ASSISTANCE TECH OVER THE PHONE FOR 1 1/2 HOURS, WE DETERMINED THE FUSE BOX WAS LABELED INCORRECTLY. I WAS INSTRUCTED TO REPLACE A 30 AMP FUSE, WHICH I DID MULTIPLE TIMES DURING THE COURSE OF OUR TRIP. FINALLY, WHEN IT A... Read more
JAYCO
ALANTE CLASS A 31L
(2016) — ELECTRICAL SYSTEM
Oct 17, 2016
Incident date: May 21, 2016
THIS JAYCO MOTOR HOME HAS MULTIPLE ELECTRICAL DEFECTS. WE ABSOLUTELY BELIEVE IT TO BE A FIRE HAZARD, AND DO NOT FEEL SAFE DRIVING OR CAMPING IN IT. AFTER WORKING WITH A ROADSIDE ASSISTANCE TECH OVER THE PHONE FOR 1 1/2 HOURS, WE DETERMINED THE FUSE BOX WAS LABELED INCORRECTLY. I WAS INSTRUCTED TO REPLACE A 30 AMP FUSE, WHICH I DID MULTIPLE TIMES DURING THE COURSE OF OUR TRIP. FINALLY, WHEN IT A... Read more
JAYCO
WHITE HAWK
(2012) — SUSPENSION
Oct 7, 2016
Incident date: Sep 19, 2016
PURCHASED FROM AN INDIVIDUAL THIS WHITEHAWK. NOTICED EXTREME TIRE WEAR ON THE TRAILER SO DID SOME RESEARCH AND FOUND OUT SOME 2012 WHITEHAWKS HAD THE WRONG AXLES INSTALLED. JAYCO DID NOT RECALL ANY OF THESE WHITE HAWKS. I HAD TO PAY FOR LABOR ON A MISS-ASSEMBLY AND WILL HAVE TO REPLACE TIRES PREMATURELY.
JAYCO
WHITE HAWK
(2012) — SERVICE BRAKES
Oct 7, 2016
Incident date: Sep 19, 2016
HAD TO CHANGE AXLES ON WHITE HAWK AND THE GUY DOING THE WORK NOTICED THE BRAKES WERE MISSING A BUSHING ON THE ACTUATOR ARM. HE SAID IN THE 15 YEARS HE HAS NEVER SEEN THIS BEFORE. I HAD TO REPLACE THE ENTIRE BRAKE ASSEMBLIES DUE TO THE OMISSION OF THIS PART. DEXTER WOULD NOT REIMBURSE ME THE COST OF THE BRAKE ASSEMBLY.
Incident date: Jun 1, 2016
SINCE JUNE, 2016, MY BRAND NEW JAYCO PRECEPT 31UL MOTORHOME HAS BEEN AT THE MANTECA RV DEALERSHIP WHILE MULTIPLE ISSUES ARE BEING ADDRESSED. WHEN DRIVING IT, THE RV CONSTANTLY WANDERED ON THE ROAD LANE, REQUIRING CONSTANT CORRECTION TO KEEP IT TRACKING IN A STRAIGHT LINE. THE DANGEROUS PROBLEM WITH STEERING WAS REFERRED TO AN ALIGNMENT SHOP IN MANTECA. THE RECOMMENDED FIX WAS REPAIR OF THE CAMBERS... Read more
Incident date: Jun 1, 2016
SINCE JUNE, 2016, MY BRAND NEW JAYCO PRECEPT 31UL MOTORHOME HAS BEEN AT THE MANTECA RV DEALERSHIP WHILE MULTIPLE ISSUES ARE BEING ADDRESSED. WHEN DRIVING IT, THE RV CONSTANTLY WANDERED ON THE ROAD LANE, REQUIRING CONSTANT CORRECTION TO KEEP IT TRACKING IN A STRAIGHT LINE. THE DANGEROUS PROBLEM WITH STEERING WAS REFERRED TO AN ALIGNMENT SHOP IN MANTECA. THE RECOMMENDED FIX WAS REPAIR OF THE CAMBERS... Read more
Incident date: Jun 1, 2016
SINCE JUNE, 2016, MY BRAND NEW JAYCO PRECEPT 31UL MOTORHOME HAS BEEN AT THE MANTECA RV DEALERSHIP WHILE MULTIPLE ISSUES ARE BEING ADDRESSED. WHEN DRIVING IT, THE RV CONSTANTLY WANDERED ON THE ROAD LANE, REQUIRING CONSTANT CORRECTION TO KEEP IT TRACKING IN A STRAIGHT LINE. THE DANGEROUS PROBLEM WITH STEERING WAS REFERRED TO AN ALIGNMENT SHOP IN MANTECA. THE RECOMMENDED FIX WAS REPAIR OF THE CAMBERS... Read more
JAYCO
JAY FLIGHT
(2012) — TIRES
Sep 14, 2016
Incident date: Aug 31, 2016
TL* THE CONTACT OWNS A 2012 JAYCO JAY FLIGHT EQUIPPED WITH GOODYEAR MARATHON TIRES, SIZE: 225/75R/15 (NA). THE CONTACT STATED THAT THE CENTER PASSENGER SIDE TIRE BLEW OUT. THE VEHICLE WAS TAKEN TO THE TIRE SHOP AND FOUR BRAND NEW TIRES WERE INSTALLED, BUT OF A DIFFERENT BRAND. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE DOT NUMBER WAS UNKNOWN. THE APPROXIMATE TIRE AND VEHICLE FAILURE MILEAGE... Read more
JAYCO
EAGLE PREMIER
(2014) — TIRES
Sep 2, 2016
Incident date: Jul 17, 2016
I WAS TRAVELING NORTH ON THE NY THRUWAY IN 85+ WEATHER. IT WAS 2 PM THE ROADWAY WAS CLEAR OF DEBRIS. THE PASSENGER SIDE, REAR AXLE TIRE INSTANTLY DEFLATED. I PULLED TO THE SIDE OF THE ROAD. A GUARDRAIL PREVENTED ME FROM ACCESSING THE TIRE. AS A RESULT I HAD TO MOVE DOWN THE EXTREMELY NARROW SHOULDER UNTIL THE GUARDRAIL ENDED (APPROXIMATELY 2 MILES). THE TIRE WAS SPLIT FROM BEAD TO BEAD STRAIGHT AC... Read more
Incident date: May 24, 2016
TL* THE CONTACT OWNS A 2009 JAYCO DESIGNER (NA) TRAILER MODEL NO: 35RLTS (NA). WHILE DRIVING VARIOUS SPEEDS, THE REAR PASSENGER SPRING HOLDER DETATCHED FROM THE TRAILER. THE TRAILER WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.
Incident date: Jul 2, 2012
TL* THE CONTACT OWNS A 2012 (NA) JAYCO PINNACLE EQUIPPED WITH GOODYEAR MARATHON ST TIRES, SIZE: ST235/80R16. WHILE THE VEHICLE WAS BEING TOWED AT 55 MPH, THE DRIVER'S SIDE TIRE EXPERIENCED A BLOW OUT. THE RV WAS TAKEN TO AN INDEPENDENT MECHANIC TO HAVE THE TIRE REPLACED. THE CONTACT WAS CONCERNED THAT THE TRAILER WAS SOLD WITH THREE YEAR OLD TIRES. THE CONTACT ALSO STATED THAT THE BATTERIES IN THE... Read more
Incident date: Jul 2, 2012
TL* THE CONTACT OWNS A 2012 (NA) JAYCO PINNACLE EQUIPPED WITH GOODYEAR MARATHON ST TIRES, SIZE: ST235/80R16. WHILE THE VEHICLE WAS BEING TOWED AT 55 MPH, THE DRIVER'S SIDE TIRE EXPERIENCED A BLOW OUT. THE RV WAS TAKEN TO AN INDEPENDENT MECHANIC TO HAVE THE TIRE REPLACED. THE CONTACT WAS CONCERNED THAT THE TRAILER WAS SOLD WITH THREE YEAR OLD TIRES. THE CONTACT ALSO STATED THAT THE BATTERIES IN THE... Read more
JAYCO
EAGLE PREMIER
(2014) — TIRES
Jul 25, 2016
Incident date: Apr 4, 2016
WE WERE JUST LEAVING AZ IN APRIL 2016 TRAVELING NORTH ON A FREEWAY AT 65 MPH WHEN THE PASSENGER TIRE ON OUR 2014 JAYCO EAGLE PREMIER FIFTH WHEEL EXPLODED. I HAVE A TIRE MONITORING SYSTEM ON THE TIRES AND EVERYTHING LOOKED GOOD PRIOR TO THE BLOWOUT. THE TIRES ARE TOWMAX 235X80X16. I CHANGED THE TIRE AND PROCEEDED DOWN THE SAME HIGHWAY. ABOUT 8 MILES LATER THE TIRE ON THE DRIVERS SIDE BLEW. SINCE MY... Read more
Incident date: Jul 2, 2016
I HAVE A 2008 JAYCO 36M MOTORHOME. I HAVE FOUND A FLAW IN THE WAY THIS MOTORHOME WAS BUILT. THE 80 LB PROPANE TANK IS WITHIN 6 IN OF THE REAR TIRE WITH NO PROTECTION BETWEEN. WHEN YOU GET A BLOW OUT WHICH I HAVE THE TIRE WRAPS AROUND THE TANK AND CAN AND IN FACT DID RIP OFF THE MAIN LINE BY SNAPPING IT OFF. IT EVEN BENT THE TANK, TORE OFF THE PLASTIC COVER AND ALMOST BLEW UP. IT'S A MIRACLE THAT I... Read more
Incident date: Mar 28, 2016
TL* THE CONTACT OWNS A 2008 JAYCO SENECA. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 65 MPH, THE AWNING FUNCTIONED INDEPENDENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 32,000. UPDATED 06/21/16*LJ UPDATED 10/31/2017*JS *TR
Incident date: Mar 17, 2016
TL* THE CONTACT OWNS A 2009 JAYCO EAGLE FIFTH WHEEL. WHILE THE VEHICLE WAS CONNECTED TO 120 VOLT POWER SUPPLY, THE ITS-50R AUTOMATIC FAILED MELTING NUMEROUS WIRES WITHIN THE TRANSFER SWITCH. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THE VEHICLE WAS IN NEED OF A TRANSFER SWITCH REPLACEMENT. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAGN NUMBER: 12V347000 (ELECTRICAL SYSTEM)... Read more
Fire
JAYCO
MELBOURNE CLASS C
(2008) — ELECTRICAL SYSTEM
Jan 11, 2016
Incident date: Jan 7, 2016
TL* THE CONTACT OWNS A 2008 JAYCO MELBOURNE CLASS C EQUIPPED WITH A 2008 FORD E-450. THE CONTACT STATED THAT WHILE PARKED, A STRONG ELECTRICAL ODOR EMITTED INSIDE THE VEHICLE. THE CONTACT DISABLED THE CIRCUIT BREAKERS AND NOTICED THAT THE IOTA TRANSFER SWITCH WIRES WERE COMPLETELY MELTED. THERE WERE NO FLAMES VISIBLE. THE VIN WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 12V451000 (ELECTRICAL SYS... Read more
Fire
Incident date: Dec 17, 2015
SINCE THE PURCHASE OF THIS CLASS C RV I HAVE NOTICED CRACKS FORMING ON THREE OCCASIONS ON THE OUTSIDE FIBERGLASS OF THE OVER CAB AREA. THE CRACKS FORMED ON TOP CLOSE TO THE EDGE OF THE CAB ON BOTH SIDES AROUND HALFWAY FROM THE ROOF LINE AND THE CURVED AREA. INSTEAD OF SOME RANDOM FIBERGLASS CRACKS THIS CRACKS APPEAR TO ME MORE OF A STRESS RELATED PROBLEM OR SOME TYPE OF STRUCTURAL DEFECT IN DESIGN... Read more
Incident date: Oct 19, 2015
ON OUR FIRST TRIP ACROSS COUNTRY IN OUR NEW PRECEPT 35UN, WE DISCOVERED A SEVERE HEAD LIGHT ISSUE. THE HEADLIGHTS WERE POINTED DOWN STRAIGHT AT THE PAVEMENT ABOUT 15 FEET OFF THE FRONT OF THE COACH. I HAD TO WHITE KNUCKLE A 5 HOUR DRIVE IN THE WESTERN NEBRASKA. WESTBOUND US20 WITHOUT A LIGHT IN SIGHT. MY HIGH BEAMS WERE ON OUR ENTIRE DRIVE AND I NEVER HAD ONE PASSING VEHICLE IN THE OPPOSING LANE F... Read more
JAYCO
MELBOURNE CLASS C
(2014) — SUSPENSION
Nov 20, 2015
Incident date: Aug 1, 2014
TL* THE CONTACT OWNS A 2014 JAYCO MELBOURNE CLASS C. WHILE DRIVING AT VARIOUS SPEEDS, THE CONTACT NOTICED A BUMP ON THE FLOOR WHERE THE REAR AXLE WAS LOCATED. UPON FURTHER INSPECTION, THE CONTACT NOTICED THAT THE SPRING UNDERNEATH THE VEHICLE WAS PUSHING AGAINST THE SUBFRAME WHERE THE REAR AXLE WAS LOCATED, CAUSING THE BUMP. THE VEHICLE WAS TAKEN BACK TO THE MANUFACTURER MULTIPLE TIMES AND MULTIPL... Read more
JAYCO
MELBOURNE CLASS C
(2014) — STRUCTURE:BODY
Nov 20, 2015
Incident date: Aug 1, 2014
TL* THE CONTACT OWNS A 2014 JAYCO MELBOURNE CLASS C. WHILE DRIVING AT VARIOUS SPEEDS, THE CONTACT NOTICED A BUMP ON THE FLOOR WHERE THE REAR AXLE WAS LOCATED. UPON FURTHER INSPECTION, THE CONTACT NOTICED THAT THE SPRING UNDERNEATH THE VEHICLE WAS PUSHING AGAINST THE SUBFRAME WHERE THE REAR AXLE WAS LOCATED, CAUSING THE BUMP. THE VEHICLE WAS TAKEN BACK TO THE MANUFACTURER MULTIPLE TIMES AND MULTIPL... Read more
Incident date: Sep 13, 2015
MY NAME [XXX] I AM A FIRE FIGHTER WITH MENDON FIRE DEPARTMENT WE HAD A FIRE ON 09/12/2015 DO TO REFRIGERATOR NORCOLD ACCORDING TO THE FIREMARSHAL'S INVESTIGATION. WE JUST BOUGHT THE TRAILER 08/27/2015 AND ON THE NIGHT OF 09/12/2015 ABOUT 1 AM I WOKE UP AND LOOKED OUT THEWINDOW NOTICING A GLOWING IT WAS OUR JAYCO DESIGNER CAMP TRAILER ON FIRE. THE FIRE BURN MY 2015 CAR HAULER A 2010 TOYOTA PRIUS AN... Read more
Fire
Incident date: Aug 15, 2015
WHILE TRAVELING SOUTH ON I495 IN MASSACHUSSETTS AT 65 MILES PER HOUR WE EXPERIENCED A TIRE FAILURE OF THE LEFT REAR TIRE ON OUR 2014 JAYCO PINNACLE. THIS TIRE IS A POWER KING TOWMAX ST235 80R16. THIS TIRE HAS NO MORE THAN 2500 MILES ON IT. THOUGH NO INJURY TO MY WIFE OR ME, AS A RESULT OF THIS FAILURE AND SHREDDING OF THE TIRE THE DAMAGE TO OUR 5TH WHEEL INCLUDED A DESTROYED RIM, REAR WHEEL FENDER... Read more
JAYCO
EAGLE PREMIER
(2014) — TIRES
Aug 16, 2015
Incident date: Jun 25, 2015
IN NOV.2014 WE PURCHASED A NEW 2014 JAYCO 5TH WHEEL. ON OUR NEXT TRIP WITH LESS THAN 7000 MILES ON OUR TIRES, AT RECOMMENDED TIRES PRESSURE 65 PSI. AT 11 MILES FROM HOME WE HAD A LEFT REAR TIRE BLOW OUT AT 50 MPH WITH MINIMUM DAMAGE. TWO DAYS LATER INTO OUR TRIP, THE RIGHT REAR TIRE BLOW OUT AT 60 MPH CAUSING MAJOR DAMAGE. THREAD HAD SEPARATED ALL THE WAY AROUND BOTH TIRES. THE TIRES WERE POWER KI... Read more
JAYCO
GRANITE RIDGE
(2002) — TIRES
Aug 11, 2015
Incident date: Aug 6, 2015
TL* THE CONTACT OWNS A 2002 JAYCO GRANITE RIDGE EQUIPPED WITH MICHELIN LTX M/S TIRES, SIZE: LT225/75 R16. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE VIBRATED BRIEFLY. WHILE MERGING TO THE EMERGENCY LANE, THE CONTACT NOTICED THE TREAD OF THE REAR RIGHT INSIDE DUAL TIRE SEPARATED. THE VEHICLE'S STORAGE COMPARTMENT SUSTAINED DAMAGE. THE VEHICLE AND TIRES WERE NOT DIAGNOSED. THE TIRE WAS A REPLAC... Read more
Incident date: Jul 3, 2015
REAR CENTER BOLT ON LEAF SPRING WAS NOT TIGHT AND CAME OFF. ALL 4 CENTER BOLTS WERE INSTALLED WRONG, INSTEAD OF GOING UP THRU THE SPRINGS THEY WENT DOWN THRU AND THE NUTS WERE ON THE ALL AXLE SIDE OF THE SPRINGS.
JAYCO
TOWABLE TRAILER
(2008) — UNKNOWN OR OTHER
Jul 6, 2015
Incident date: Jan 30, 2014
THERE HAS BEEN A RECALL SINCE JANUARY 2014 FOR A RECALL OF A FASTEC LOCK FOR CERTAIN RV LOCKS. WE RECEIVED A LETTER STATING THAT OUR JAYCO IS AFFECTED BY THIS RECALL AND CALL WESCO FASTEC FOR A REPLACEMENT CYLINDER. WE HAVE BEEN CALLING MONTHLY TO GET OUR REPLACEMENT, AND ALWAYS PROMISED TO GET IT IN 7 TO 10 DAYS. BUT AS OF JULY 6TH 2015 CALL WE STATED WE HAVE STILL HAVE NOT RECEIVED THE LOCK AS... Read more
Incident date: Jun 3, 2015
WE WERE TRAVELING SOUTHBOUND ON HIGHWAY IL45 IN SOUTHERN ILLINOIS WHEN OUR DRIVER'S SIDE REAR TIRE ON OUR FIFTH WHEEL CAMPER BLEW OUT. IT CAUSED NOT ONLY A BLOWN TIRE, BUT ALSO CAUSED THE STABILIZER BARS TO BREAK. WHEN SPEAKING TO SEVERAL VERY KNOWLEDGEABLE 5TH WHEEL OWNERS AND TIRE SERVICE DEALERS, WE HAVE LEARNED THAT THE TIRES PUT ON OUR CAMPER HAD BARELY MET U.S. LOAD/WEIGHT STANDARDS. THERE... Read more
JAYCO
JAY FEATHER ULTRA LITE
(2012) — EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
Jun 16, 2015
Incident date: Jun 2, 2015
TL* THE CONTACT OWNS A 2012 JAYCO JAY FEATHER ULTRA LITE CAMPER. WHILE DRIVING 40 MPH, THE CAMPER BECAME EXTREMELY UNSTABLE AND BEGAN TO SWAY AND SHAKE. THE CAMPER WAS EXAMINED BY AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FAILURE WAS CAUSED BY A FRACTURED CROSS FRAME MEMBER. THE CAMPER WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. MA 08/13/1... Read more
JAYCO
JAY FEATHER ULTRA LITE
(2012) — STRUCTURE
Jun 16, 2015
Incident date: Jun 2, 2015
TL* THE CONTACT OWNS A 2012 JAYCO JAY FEATHER ULTRA LITE CAMPER. WHILE DRIVING 40 MPH, THE CAMPER BECAME EXTREMELY UNSTABLE AND BEGAN TO SWAY AND SHAKE. THE CAMPER WAS EXAMINED BY AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FAILURE WAS CAUSED BY A FRACTURED CROSS FRAME MEMBER. THE CAMPER WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. MA 08/13/1... Read more
JAYCO
EAGLE PREMIER
(2013) — TIRES
Jun 12, 2015
Incident date: Jun 4, 2015
POWER KING TOW MAX 235 80 16 TIRES LESS THAN 3000 MILES CAME NEW ON 2013 JAYCO EAGLE PREMIER 351 RLTS. FIRST TIRE BLEW OUT 60 MILES INTO TRIP. 30 MILES LATER WAS TOLD TO PULL OVER BY TRUCKER PASSING US AND HAD ONE TIRE FLAT WITH 8 INCH CHUNK MISSING AND THE REAR TIRE SAME SIDE HAD A 8INCH BUBBLE ABOUT TO BLOW. UPON REPLACING ALL FOUR TIRES IT WAS NOTICED THAT EVEN THE FOURTH TIRE WAS DEFORMING AN... Read more
JAYCO
EAGLE PREMIER
(2013) — TIRES
Jun 4, 2015
Incident date: May 28, 2014
TL* THE CONTACT OWNS A JAYCO EAGLE PREMIER FIFTH WHEEL RECREATIONAL TRAILER. THE VEHICLE WAS EQUIPPED WITH TOWMAX STR POWERKING (NA) TIRES, SIZE ST235/80R16 (NA). WHILE DRIVING AT AN UNKNOWN SPEED, THE TIRES BLEW OUT. THE VEHICLE WAS TAKEN TO A TIRE DEALER WHERE IT WAS DIAGNOSED THAT THE TIRES COMPLETELY FAILED. THE FAILURE RECURRED THREE TIMES. ALL OF THE TIRES EXCEPT THE FOURTH TIRE WERE REPLACE... Read more
JAYCO
EAGLE PREMIER
(2014) — TIRES
May 18, 2015
Incident date: May 18, 2015
TOWMAX STR TIRE, BELT FAILURE. WHILE PERFORMING ROUTINE MAINTENCE CHECKS ON BRAKES, SPRINGS AND HUBS, TIRE WAS TAKEN OFF UNIT TO ACCESS THESE COMPONENTS. UPON REMOVAL THE TIRE WAS EXAMINED AND FOUND TO BE OUT OF ROUND AND HAVE A BLISTER WITH TORN RUBBER ON THE INSIDE WALL. UPON FURTHER INSPECTION THE BELTS SEEM TO HAVE LET GO AND THE TIRE IS NOW FULLY ROUNDED WHERE IT CONTACTS THE ROAD. PROPER TIR... Read more
Incident date: Mar 7, 2015
THE SRS WARNING LIGHT REMAINED ON CONSTANTLY. HAD IT REPAIRED AT 4984 MILES. FORD REPAIR FACILITY FOUND CHAFFED/FRAYED WIRING WHERE UNPROTECTED WIRES WERE ROUTED BY THE COACH MANUFACTURER THROUGH OR NEAR AN ALUMINUM PANEL TO THE LEFT OF THE DRIVERS SEAT . REPAIR REPORT AND PHOTO ARE AVAILABLE. THIS CAUSED THE FAILURE OF THE SRS. NO INJURY OR ACCIDENT OCCURRED BUT THE POSSIBILITY OF FIRE AND NO AIR... Read more
JAYCO
JAY FLIGHT SWIFT SLX
(2012) — SUSPENSION
Feb 9, 2015
Incident date: Feb 9, 2015
TL*THE CONTACT OWNS A 2012 JAYCO FLIGHT SWIFT SLX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 12V393000 (SUSPENSION) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UN... Read more
Incident date: Jan 25, 2015
WHILE ON A TRIP TO FLORIDA, THE REAR OF THE MOTORHOME WAS SAGGING AND SWAYED TERRIBLY OVER UN-EVEN PAVEMENT AND IN WIND GUSTS. UPON MY RETURN HOME, I DID SOME RESEARCH AND FIGURED THAT THE CHASSIS IS UNDERSPRUNG CAUSING HANDLING AND SAFETY ISSUES. THE MANUFACTURER HAS UPGRADED THE SPRINGS ON IDENTICAL MODEL COACHES FROM 15,000 LB SPRINGS TO 19,000 LB SPRINGS AT NO CHARGE. THIS WAS A DESIGN / B... Read more
Incident date: Aug 3, 2013
JAYCO INSTALLED RESIDENTIAL CARPET DIRECTLY OVER THE UNINSULATED FLOOR IF THE FORD E-450 CUTAWAY CHASSIS. WHEN THE UNIT IS SITTING IN TRAFFIC IN HOT WEATHER THE CARPET BEGINS TO MELT AND SMOKE. THIS IS MOST ACUTE AT HIGH AMBIENT TEMPERATURE WITH THE UNIT MOVING AT SLOW SPEED OR IF THE UNIT HAS BEEN DRIVING UP A LONG GRADE AND THEN IS STOPPED AT A LIGHT OR IN TRAFFIC. JAYCO REDESIGNED THE 2015 M... Read more
Incident date: Jan 21, 2015
TL* THE CONTACT OWNS A 2010 JAYCO EAGLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13E039000 (EQUIPMENT, LATCHES/LOCKS/LINKAGES); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UP... Read more
Incident date: Jan 21, 2015
TL* THE CONTACT OWNS A 2010 JAYCO EAGLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13E039000 (EQUIPMENT, LATCHES/LOCKS/LINKAGES); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UP... Read more
JAYCO
GREYHAWK CLASS C
(2011) — SUSPENSION
Nov 25, 2014
Incident date: Nov 25, 2014
NO INCIDENT, BUT INTERESTED IN AN INVESTIGATION BECAUSE OF SAFETY. I AM ALSO INTERESTED IN CHECKING TO SEE IF JAYCO CAN ADDRESS THIS ISSUE WITH 2010-2015 CLASS C MOTORHOME OWNERS. HTTP://WWW.JAYCOOWNERS.COM/FORUMS/SHOWTHREAD.PHP?T=23499 WARNING SUSPENSION PROBLEMS - HELLWIG SPRINGS ADJUSTED INCORRECTLY FROM THE FACTORY JAYCO INCORRECTLY INSTALLED THE HELLWIG HELPER SPRINGS ON MANY GREYHAWK ... Read more
JAYCO
GREYHAWK CLASS C
(2008) — TIRES
Oct 21, 2014
Incident date: Sep 19, 2014
I PURCHASED SIX NEXEN TIRES OVER A YEAR AGO FOR MY JAYHAWK CAMPER. THREE WEEKS AGO I TOOK A TRIP TO ASHVILLE NC AND DURING THE TRIP TWO OF THE BACK TIRES --ONE ON EACH SIDE OF THE RV DEVELOPED RIDGES DOWN THE CENTER OF THE TIRE AND CAME APART. I TOOK THE TIRES BACK TO WHERE THEY WERE PURCHASED AND WAS TOLD THEY WOULD ONLY GIVE ME $75 FOR ONE OF THE TIRES BECAUSE ONE HAD BEEN DRIVEN WHILE FLAT. I A... Read more
Incident date: Jul 28, 2014
TL* THE CONTACT OWNS A 2010 JAYCO FEATHER LITE (NA). THE CONTACT STATED THAT THE AIR CONDITIONER LEAKED WATER DURING WET CONDITIONS. THE DEALER REPLACED THE AIR CONDITIONER, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE SERIAL NUMBER, PART NUMBER, AND PURCHASE DATE WERE UNKNOWN.
Incident date: Aug 14, 2014
TL* THE CONTACT OWNS A 2010 JAYCO EAGLE RECREATIONAL VEHICLE. THE VEHICLE IS EQUIPPED WITH GOODYEAR MARATHON TIRES, SIZE ST/235/AOR16 (NA). WHILE DRIVING 60 MPH, THE FRONT PASSENGER SIDE TIRE BLEW OUT. THE TIRES WERE REPLACED BY AN INDEPENDENT MECHANIC. THE DOT NUMBER AND VIN WERE UNKNOWN. THE APPROXIMATE VEHICLE FAILURE MILEAGE WAS 54,000. THE TIRE FAILURE MILEAGE WAS 4,000.
Incident date: Jul 23, 2014
ON TRIP PULLING MY JAYCO CAMPER SOUTH ON TEXAS 59. SOUTH OF WHARTON, TEXAS. WE WERE TRAVELING 60 MILES PER HOUR HEADED SOUTH. I EXPERIENCED A BLOW OUT ON THE RIGHT SIDE OF MY RV (RECREATIONAL VEHICLE). THIS BLOW OUT CAUSED SERIOUS DAMAGE TO THE FENDER AREA OF MY RV. THIS WAS A HI-RUN TRAILER TIRE. I REPLACED THAT TIRE WITH MY SPARE. I CONTINUED SOUTH ON 59 FOR ABOUT ANOTHER HOUR WHEN I HAD ANOTHE... Read more
Incident date: Jul 23, 2014
ON TRIP PULLING MY JAYCO CAMPER SOUTH ON TEXAS 59. SOUTH OF WHARTON, TEXAS. WE WERE TRAVELING 60 MILES PER HOUR HEADED SOUTH. I EXPERIENCED A BLOW OUT ON THE RIGHT SIDE OF MY RV (RECREATIONAL VEHICLE). THIS BLOW OUT CAUSED SERIOUS DAMAGE TO THE FENDER AREA OF MY RV. THIS WAS A HI-RUN TRAILER TIRE. I REPLACED THAT TIRE WITH MY SPARE. I CONTINUED SOUTH ON 59 FOR ABOUT ANOTHER HOUR WHEN I HAD ANOTHE... Read more
Incident date: Aug 1, 2013
JAYCO PREMIER 365 FIFTH WHEEL. CONSUMER WRITES IN REGARDS TO VEHICLE TIRES EXPLODED. *SMD THE CONSUMER STATED IN AUGUST 2013, ONE OF TIRES EXPLODED. LESS THAN A MONTH LATER, THE REMAINING THREE FACTORY TIRES EXPLODED WITHIN A SPAN OF 24 HOURS. THE ONE TIRE EXPLODED WITH SUCH FORCE, THAT THE UNDERCARRIAGE OF THE FIFTH WHEEL WAS DAMAGED. AFTER DOING ONLY A MINIMAL AMOUNT OF RESEARCH, THE CONSUMER ... Read more