Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 573 complaints for JAYCO
Incident date: Aug 30, 2020
I HAVE BEEN HAVING ELECTRICAL ISSUES, CURRENT PARTS ON ORDER AT REPAIR SHOP. I HAD SOME MORE ELECTRICAL ISSUES DEVELOP. I FOUND THAT THERE ARE MELTING WIRES AND THE PLASTIC STORAGE BIN ABOVE THERE AREA ALSO HAS MELTED. ALL THIS DAMAGE IS IN FRONT OF THE CATALYTIC CONVERTER WHERE THE LEFT AND RIGHT EXHAUST JOIN. IT GOT SO HOT TO MELT THE PLASTIC BOX. IF THIS CONTINUED, IT COULD EASILY CATCH FIR... Read more
Incident date: Aug 30, 2020
I HAVE BEEN HAVING ELECTRICAL ISSUES, CURRENT PARTS ON ORDER AT REPAIR SHOP. I HAD SOME MORE ELECTRICAL ISSUES DEVELOP. I FOUND THAT THERE ARE MELTING WIRES AND THE PLASTIC STORAGE BIN ABOVE THERE AREA ALSO HAS MELTED. ALL THIS DAMAGE IS IN FRONT OF THE CATALYTIC CONVERTER WHERE THE LEFT AND RIGHT EXHAUST JOIN. IT GOT SO HOT TO MELT THE PLASTIC BOX. IF THIS CONTINUED, IT COULD EASILY CATCH FIR... Read more
Incident date: Aug 10, 2020
DURING HEAVY RAINS THE WIPERS STOPPED WORKING. THE CONTROLS ACTIVATE BUT THE CONTROLLER / MOTOR DOESN'T MOVE THE WIPER BLADES.
Incident date: Feb 1, 2020
TL* THE CONTACT OWNS A 2007 JAYCO SENECA MOTORHOME INSTALLED ON A 2006 CHEVY 5000 SERIES CHASSIS. THE CONTACT STATED THAT THE ABS WARNING LIGHT ILLUMINATED INTERMITTENTLY AND THEN REMAINED ILLUMINATED. THE CONTACT HAD AN INDEPENDNENT MECHANIC ATTEMPT TO SCAN THE ISSUE WITH A HANDHELD DEVICE. THE CONTACT STATED THAT THE SCAN TOOL WAS UNABLE TO DETECT ANY FAULT CODES. THE ABS COMPUTER EVENTUALLY COM... Read more
Incident date: Jul 26, 2020
TL* THE CONTACT OWNS A 2019 JAYCO REDHAWK. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH THE ODOR OF BURNING SMOKE WAS PRESENT. AFTER STOPPING TO INSPECT THE VEHICLE IT WAS DISCOVERED THE INCANDESCENT LIGHT BULB IN THE STORAGE UNIT HAD OVERHEATED CAUSING DAMAGE TO THE LIGHT COVER AND ITEMS INSIDE THE STORAGE UNIT. THE CONTACT INDICATED THAT THE FAILURE WAS DUE TO ITEMS MOVING INSIDE T... Read more
Fire
Incident date: Jun 2, 2020
AFTER DELIVERY OF THE NEW VEHICLE IS WAS DETERMINED THAT THE VEHICLE PULLS TO THE RIGHT AND WAS HARD TO STEER. TOE AND CASTER ALIGNMENT WERE FOUND OUT OF SPECIFICATION AND THE STEERING WHEEL ALIGNMENT WAS TWO SPLINES OFF. NEITHER FORD OR JAYCO WILL HONOR A WARRANTY CLAIM. FORD SAYS THEIR CHASSIS WARRANTY DOES NOT APPLY AFTER A MOTORHOME IS INSTALLED BY JAYCO AND JAYCO DOES NOT WARRANTY THE FORD ... Read more
Incident date: Jun 30, 2020
TL* THE CONTACT OWNS A 2019 JAYCO GREYHAWK RV. THE CONTACT STATED THE REAR EXIT WINDOW LATCH WAS LOOSE. THE CONTACT REACHED OUT WHITE HORSE RV CENTER LOCATED AT 980 N BLACK HORSE PIKE, WILLIAMSTOWN, NJ 08094, (856) 262-1717, AND NOTIFIED THE DEALER OF THE FAILURE. THE RV WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 140,017. *LN*JB
Incident date: Jun 30, 2020
TL* THE CONTACT OWNS A 2019 JAYCO GREYHAWK RV. THE CONTACT STATED THE REAR EXIT WINDOW LATCH WAS LOOSE. THE CONTACT REACHED OUT WHITE HORSE RV CENTER LOCATED AT 980 N BLACK HORSE PIKE, WILLIAMSTOWN, NJ 08094, (856) 262-1717, AND NOTIFIED THE DEALER OF THE FAILURE. THE RV WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 140,017. *LN*JB
Incident date: Jul 11, 2015
TL* THE CONTACT OWNS A 2014 JAYCO SEISMIC RV. THE CONTACT STATED THAT UPON INSPECTION, IT WAS DISCOVERED THAT ALL FOUR TIRES WERE WORN AND DAMAGED. THE CONTACT INDICATED THAT THE NEW TIRES AND RIMS WERE RECENTLY INSTALLED ON TO THE TRAILER. THE RV WAS TAKEN TO GRISHAM INDUSTRIES INC LOCATED AT 13629 110TH AVE. DAVENPORT IA 52804, WHO DIAGNOSED THAT THE CAUSE OF THE FAILURES WERE DUE TO A DAMAGED A... Read more
Incident date: May 26, 2020
ON 5/26/2020 MY HUSBAND & I WERE DRIVING HOME FROM GILROY, CA WITH OUR NEW 2019 JAYCO PRECEPT PRESTIGE MOTORHOME. WE WERE HEADING NB ON I-55 (50-55MPH) CROSSING FROM MISSOURI INTO ILLINOIS (COLLINSVILLE AREA) & A HEAVY HAULER CARRYING CONCRETE, WAS SPEEDING SB ON I-55 (65 MPH AT LEAST) IN A CONSTRUCTION ZONE, JACKED KNIFED HIS VEHICLE TO AVOID SLAMMING INTO STOP/SLOWED TRAFFIC. IN DOING SO, H... Read more
2 injured
Incident date: Dec 14, 2019
TL* THE CONTACT OWNS A 2019 JAYCO MELBOURNE PRESTIGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V845000 (EQUIPMENT) HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED DUNLAP FAMILY RV OF CHATTANOOGA DEALER, 360 INDUSTRIAL BLVD, RINGGOLD, GA 30736, AND ... Read more
Incident date: Dec 14, 2019
TL* THE CONTACT OWNS A 2019 JAYCO MELBOURNE PRESTIGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V845000 (EQUIPMENT) HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED DUNLAP FAMILY RV OF CHATTANOOGA DEALER, 360 INDUSTRIAL BLVD, RINGGOLD, GA 30736, AND ... Read more
Incident date: Jan 15, 2020
WHILE DRIVING TO A CASINO PARKING LOT I HEARD SOMETHING SCRAPING UNDER THE VEHICLE. I PULLED OVER AND LOOKED UNDER THE COACH WHERE I DISCOVERED THAT THE HYDRAULIC SYSTEM HAD DROPPED ON THE GROUND (SEE PHOTO). AN ACCIDENT COULD HAVE OCCURRED IF THIS HAD HAPPENED AT HIGHWAY SPEEDS.*DT*JB
Incident date: Jan 6, 2020
TL* THE CONTACT OWNS A 2019 JAYCO SENECA. THE CONTACT TOOK THE VEHICLE TO LONG ISLAND FREIGHTLINER (1365 LAKELAND AVE, BOHEMIA, NY 11716) TO BE REPAIRED BECAUSE THE BEARINGS FAILED. THE MOTOR HOME WAS THEN TAKEN TO AN INDEPENDENT MECHANIC TO HAVE A SPACER BOLTED THAT HELD THE CONTROL ARM HANGER BEARING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE MOTOR HOME WAS STILL NOT REPAIRED. THE APPRO... Read more
Incident date: Sep 15, 2018
SEPTEMBER 15 2018 WHILE EXITING THE PARKING LOT OF A WALMART IN STERLING COLORADO, I AND MY PASSENGER HEARD A LOUD CLUNK AND FELT A SUDDEN VIBRATION. I IMMEDIATELY PULLED BACK IT TO THE PARKING LOT. I EXITED THE MOTORHOME AND TOOK A LOOK AROUND. I LOOK UNDER THE COACH TO FIND THE EXHAUST SYSTEM WAS LAYING PART ON THE GROUND AND PART WAS WRAPPED AROUND THE DRIVELINE OF THE COACH. SEEING THAT IT W... Read more
Incident date: Sep 15, 2018
SEPTEMBER 15 2018 WHILE EXITING THE PARKING LOT OF A WALMART IN STERLING COLORADO, I AND MY PASSENGER HEARD A LOUD CLUNK AND FELT A SUDDEN VIBRATION. I IMMEDIATELY PULLED BACK IT TO THE PARKING LOT. I EXITED THE MOTORHOME AND TOOK A LOOK AROUND. I LOOK UNDER THE COACH TO FIND THE EXHAUST SYSTEM WAS LAYING PART ON THE GROUND AND PART WAS WRAPPED AROUND THE DRIVELINE OF THE COACH. SEEING THAT IT W... Read more
Incident date: Jun 5, 2018
THE WINDSHIELD WIPER ON THE DRIVER'S SIDE SLAMS ACROSS THE WINDSHIELD AND IS DAMAGING THE WINDSHIELD WHEN EXCEEDING 36 MPH. THIS IS A DANGEROUS SITUATION WHEN AT HIGHWAY SPEEDS AND NOT BEING ABLE TO MAINTAIN HIGHWAYS SPEEDS. PLUS THE WINDSHIELD IS BEING DAMAGED AND THE INTEGRITY OF WINDSHIELD MAY BECOME IN QUESTION. JAYCO HAD A RECALL FOR 2018 MODELS, BUT MANY WITH 2017 MODELS ALSO HAVE THE SAME ... Read more
Incident date: Aug 10, 2019
WHEN RUNNING THE REFRIGERATOR, NORCOLD MODEL 1210, ON PROPANE, THE REFRIGERATOR STARTED MAKING A LOUD SOUND AND THE WOOD PANEL ON SIDE OF REFRIGERATOR BECAME VERY HOT, THUS BECOMING A FIRE HAZARD. I TURNED OFF THE PROPANE FOR I WAS FEARFUL OF THE WOOD PANEL BECOMING INFLAMED.
Incident date: Nov 6, 2019
THE FIRST TIME THE WINDSHIELD WIPERS FAILED WAS IN OCT 2018. I WAS RETURNING FROM A TRIP AND WAS IN COLORADO WHEN IT STARTED RAINING AND LIGHT SNOW. I NOTICED WAS THE DRIVERS SIDE WIPER BLADE WAS COMING AWAY FROM THE WIPER ARM. I PULLED OVER 3 TIMES IN THE RAIN ON INTERSTATE 70 TO TRY TO ATTACH IT. AS I WAS CONTINUING ON MY TRIP IN HAD JUST GOTTEN ON THE SOUTH BOUND INTERSTATE 15 IN UTAH WHEN THE ... Read more
Incident date: Oct 1, 2019
2018 CAMPER. CONSUMER WRITES IN REGARDS TO ELECTRICAL CIRCUIT SAFETY RECALL 19V-699. *LD *JS
Incident date: Apr 1, 2019
2015 JAYCO MOTOR HOME. CONSUMER WRITES IN REGARDS TO AMPERAGE FUSE SAFETY RECALL. *LD THE CONSUMER STATED THE CALLS FOR TAKING OUT A 40 AMPERAGE FUSE TO REPLACE IT WITH A 25 AMPERAGE FUSE , BUT THERE IS NO 25 AMPERAGE FUSE. THE ONLY OPTIONS ARE 20 OR 30 AMPERAGE. *JS
Incident date: Aug 5, 2019
TL *THE CONTACT OWNS A 2017 JAYCO PRECEPT. THE CONTACT STATED THAT WHILE IN USE THE CATALYTIC CONVERTER WAS HEATED UP TO AN EXTENT WHERE A PLASTIC STORAGE BIN ABOVE THE CATALYTIC CONVERTER STARTED TO MELT. THE CONTACT ALSO STATED THAT THERE WAS AN ODOR OF MELTED PLASTIC WHICH ALERTED HIM TO THE ISSUE. RICHARDSON'S RV CENTER LOCATED AT 26776 ENCANTO DR, SUN CITY, CA 92585, (866)864-9810 WAS CONTACT... Read more
Fire
Incident date: Aug 1, 2016
WE HAVE RECEIVED 3 RECALL NOTICES PERTAINING TO THE SHOWER ENCLOSURE IN OUR MOTORHOME. WE HAVE ATTEMPTED TO HAVE THE REPAIR MADE BY 2 DIFFERENT LOCAL DEALERS & HAVE BEEN UNSUCCESSFUL. WE CONTACTED THE CUSTOMER SERVICE DEPT. AT JAYCO & RECEIVED NO HELP. THIS IS A SAFETY RECALL (#16V-568) THAT DOESN'T SEEM IMPORTANT ENOUGH TO OUR LOCAL JAYCO DEALERSHIPS TO ADDRESS. WE ALSO SENT A DETAILED LETTER TO ... Read more
Incident date: Apr 23, 2019
JAYCO PRECEPT RV. CONSUMER WRITES IN REGARDS TO DASH BLOWER MOTOR SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR.* JS
Incident date: Apr 23, 2019
JAYCO PRECEPT RV. CONSUMER WRITES IN REGARDS TO DASH BLOWER MOTOR SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR.* JS
JAYCO
MELBOURNE CLASS C
(2011) - STRUCTURE:BODY
Jun 16, 2019
Incident date: Nov 12, 2016
THE FRAME APPEARS TO BE BENDING JUST AFT OF THE DIFFERENTIAL ON THE PASSENGER SIDE DROPPING THE REAR OF THE MOTORHOME AND CAUSING INTERNAL DAMAGE TO THE COACH AT THE SPOT OF THE BEND. NUMEROUS COMPLAINTS TO JAYCO HAVE BEEN MADE. JAYCO MODIFIED THE FRAME ON THIS E450 BY ADDING A SECTION INTO THE FRAME. THIS CONDITION HAS HAPPENED OVER TIME AND WAS NOTICED IN THE FRST 4 YEARS OF OWNERSHIP. I BOU... Read more
Incident date: May 12, 2019
CPSC: ON FEBRUARY 25, 2019 I PURCHASED A JAYCO EAGLE 30.5MBOK FIFTH WHEEL TRAILER FROM DELMARVA RV IN SMYRNA, DE. ONCE WE GOT HOME AND STARTED TO FULL WITH IT WE NOTICED THE SLIDES WERE NOT SEALED PROPERLY YOU COULD SEE LIGHT AND THE OUTSIDE GROUND WHEN THE SLIDES WERE FOLDED IN. SO ON MARCH 4, 2019 WE TOOK THE CAMPER BACK TO GET FIXED. THREE DAYS LATER WE PICKED IT UP. AND ONCE AGAIN YOU COULD... Read more
Incident date: May 1, 2019
JAY FLIGHT SLX TRAVEL TRAILERS. CONSUMER WRITES IN REGARDS TO NO OVERCURRENT PROTECTION WITH ELECTRICAL CIRCUIT. *LD THE CONSUMER STATED THE DEALER REFUSED TO COMPLETE THE RECALL REPAIR IN A REASONABLE AMOUNT OF TIME. *JS
Incident date: Mar 31, 2019
WE HAVE HAD THREE SEPARATE INSTANCES WHERE THE LEAF SPRING HANGER HAS COMPLETELY SHEARED OFF. AFTER HAVING DISCUSSED THIS WITH OTHER SIMILAR OWNERS, IT APPEARS TO BE A COMMON OCCURRENCE. IT IS GOING TO CAUSE A MAJOR ACCIDENT WITH LOSING AN AXLE WHILE DRIVING DOWN THE ROAD AT SOME POINT IF LIPPERT COMPONENTS DOES NOT ADDRESS THIS DESIGN FLAW IMMEDIATELY ON PREEXISTING UNITS. I'VE NOTICED ON NEWER M... Read more
JAYCO
DESIGNER LEGACY
(2003) - UNKNOWN OR OTHER
Mar 21, 2019
Incident date: Mar 11, 2019
FIRE STARTED IN COOLING UNIT ACCESS PANEL FOR NORCOLD 1200LRIM REFRIGERATOR. VEHICLE WAS PARKED AND PLUGGED IN TO A 50 AMP SERVICE. *DT*JB *DT*JB
Fire
Incident date: Dec 20, 2018
WHILE TRAVELING AT HIGHWAY SPEED (65) ENCOUNTERED HEAVY RAINFALL, TURNED WIPERS TO HIGH, WITHIN 3 SWIPES DRIVER SIDE WIPER FLIPS OFF WINDSHIELD ON LEFT, FLIES BACK TO MIDDLE OF WINDSHIELD OF DRIVER SIDE WITHOUT CLEARING WINDOW. WIPER NOW APPEARS TO BE "BROKEN" IN THAT IT ONLY CLEARS TOTAL WINDOW WHILE IN STOPPED POSITION, ANY MOVEMENT FORWARD BY RV STARTS THE FLIP OFF WINDSHIELD. INVESTIGATION SHO... Read more
Incident date: Aug 18, 2018
WHEN TRAVELING AT HIGHWAY SPEED'WITH THE WINDSHIELD WIPERS ON HIGH SPEED, THE DRIVER SIDE WIPER BLADE AN ARM LIFT AWAY FROM THE WINDSHIELD, SLAMMING BACK DOWN WHEN IT REACHES THE FAR LEFT END OF ITS TRAVEL. THE WIPER ARM LIFTING FROM THE WINDSHIELD RESULTS IN RESTRICTED VISIBILITY AS THERE IS NO CLEARING OF THE WINDSHIELD.
JAYCO
MELBOURNE CLASS C
(2008) - ELECTRICAL SYSTEM
Sep 28, 2018
Incident date: Aug 14, 2018
RV WAS PARKED IN A SITE AT AN RV RESORT. ELECTRICAL SERVICE PROVIDED VIA A SHORELINE CABLE TO RESORT POWER. ELECTRICAL SERVICE SUDDENLY STOPPED. REPAIR SHOP FOUND THAT THE IOTA ENGINEERING ITS - 30RL AUTOMATIC TRANSFER SWITCH WAS MELTED AND BURNED. A RECALL WAS FOUND ONLINE # 12V451000, THAT STATED IN THE TEXT THAT SOME 2008 MODELS WERE EFFECTED. JAYCO REFUSE TO REIMBURSE US FOR THE REPLACEMENT ... Read more
JAYCO
JAY FEATHER
(2011) - TIRES
Sep 21, 2018
Incident date: Sep 10, 2018
ON SEPT. 10TH 2018 OUR RV DEALER CHECKED THE TIRE PRESSURE IN ALL TIRES BEFORE US LEAVING WITH THE TRAILER TO TRAVEL TO ELBERTA AL. WE LEFT ABOVE LOCATION AT APPROX. 0900HRS. IN ROUTE TO ELBERTA AL. AT APPROX. 1330HRS. NEAR MILE MARKER 52 ON I65 SB TIRE 1 BLEW OUT WE PULLED OVER ON THE SIDE OF THE INTERSTATE AND CHANGED THE TIRE WITH THE SPARE TIRE. WE PURCHASED A NEW TIRE TO REPLACE TIRE 1. TIR... Read more
1 injured
Incident date: Aug 25, 2018
2015 RV, PURCHASED NEW IN 2014. TO THIS DAY - LESS THAN 5000.00 MILES. BROKE DOWN X3 WITHIN THE PAST YEAR (TWICE BROKEN DOWN ON THE HIGHWAY-WITH SERVICES NEEDED TO TOW TO A DEALERSHIP WHO COULD HANDLE ASSESSMENT & REPAIR OF A 31 FOOT RV). FIRST TWO TIMES-CODES RETRIEVED FROM THE COMPUTER WERE P025A AND P025B (FUEL PUMP DRIVER MODULE). CURRENTLY AT A DEALERSHIP FOR ASSESSMENT/REPAIR - SEEMS TO B... Read more
Incident date: Aug 25, 2018
2015 RV, PURCHASED NEW IN 2014. TO THIS DAY - LESS THAN 5000.00 MILES. BROKE DOWN X3 WITHIN THE PAST YEAR (TWICE BROKEN DOWN ON THE HIGHWAY-WITH SERVICES NEEDED TO TOW TO A DEALERSHIP WHO COULD HANDLE ASSESSMENT & REPAIR OF A 31 FOOT RV). FIRST TWO TIMES-CODES RETRIEVED FROM THE COMPUTER WERE P025A AND P025B (FUEL PUMP DRIVER MODULE). CURRENTLY AT A DEALERSHIP FOR ASSESSMENT/REPAIR - SEEMS TO B... Read more
Incident date: Aug 25, 2018
2015 RV, PURCHASED NEW IN 2014. TO THIS DAY - LESS THAN 5000.00 MILES. BROKE DOWN X3 WITHIN THE PAST YEAR (TWICE BROKEN DOWN ON THE HIGHWAY-WITH SERVICES NEEDED TO TOW TO A DEALERSHIP WHO COULD HANDLE ASSESSMENT & REPAIR OF A 31 FOOT RV). FIRST TWO TIMES-CODES RETRIEVED FROM THE COMPUTER WERE P025A AND P025B (FUEL PUMP DRIVER MODULE). CURRENTLY AT A DEALERSHIP FOR ASSESSMENT/REPAIR - SEEMS TO B... Read more
Incident date: Jun 14, 2018
TL* THE CONTACT OWNS A 2018 JAYCO PRECEPT. WHILE DRIVING HIGHWAY SPEEDS, THE FOUR SLIDE OUTS DETACHED WITHOUT WARNING. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND MANEUVERED THE SLIDE OUTS BACK IN PLACE. THE DEALER (LINK FORD AND RV, 660 W HOKAH ST, MINONG, WI 54859, (715) 466-2222, 1-800-332-3410) WAS CONTACTED AND THEY CALLED THE MANUFACTURER TO DETERMINE THEIR GUIDELINES. TH... Read more
Incident date: Nov 1, 2017
THE DOG HOUSE AND FLOOR BETWEEN DRIVER AND PASSENGER IS REACHING 130 TO 140 DEGREESI BURNED MY LEFT CALF, I MULTIPLE SCLEROSIS AND MY LEG IS NUMB. I CAN'T TOLERATE GREAT I BECOME LETHARGIC. PLEASE HELP HEALTH AND SAFETY CONCERN. THE LONGER YOU DRIVE THE HOTTER THE FRONT CAB BECOMES. DOGHOUSE AND FLOOR. WE ARE AFRAID TO DRIVE OUR RV.
1 injured
Incident date: Nov 1, 2017
THE DOG HOUSE AND FLOOR BETWEEN DRIVER AND PASSENGER IS REACHING 130 TO 140 DEGREESI BURNED MY LEFT CALF, I MULTIPLE SCLEROSIS AND MY LEG IS NUMB. I CAN'T TOLERATE GREAT I BECOME LETHARGIC. PLEASE HELP HEALTH AND SAFETY CONCERN. THE LONGER YOU DRIVE THE HOTTER THE FRONT CAB BECOMES. DOGHOUSE AND FLOOR. WE ARE AFRAID TO DRIVE OUR RV.
1 injured
Incident date: Nov 1, 2017
OUR CAB AREA THE DOGHOUSE AND THE FLOOR BETWEEN THE PASSENGER AND DRIVER IS REACHING 130 TO 140 DEGREES IN TEMPERATURE. I BURNED MY CALF ON LEFT LEG DUE TO EXTREME HEAT. THE LONGER WE DRIVE THE HOTTER THE CAB BECOMES. I HAVE MULTIPLE SCLEROSIS AND MY LEG AND ARMS ARE NUMB. I PURCHASED MOTOR HOME TO TRAVEL TO MAYO CLINIC. PLEASE HELP. THIS IS A SAFETY AND HEALTH ISSUE. I BECOME LETHARGIC IN H... Read more
1 injured
Incident date: Jul 5, 2018
KEPT SMELLING HOT WIRES AND BURNING PLASTIC SMELL. SERVICE TECH WAS ALREADY IN CAMPGROUND SO WE CALLED THEM OVER TO INVESTIGATE AND THEY DISCOVERED THE IOTA MODEL ITS-50R AUTOMATIC TRANSFER SWITCH HAD BURNT WIRES. OUR UNIT IS PREPPED FOR A GENERATOR BUT WE DO NOT HAVE ONE INSTALLED SO WE QUESTION HOW/WHY THIS TRANSFER SWITCH SHOULD GO BAD SINCE IT'S NOT USED. REPEATED EMAILS TO JAYCO ARE NOT OFFER... Read more
Incident date: Jul 24, 2018
TL* THE CONTACT OWNS A 2014 (NA) JAYCO EAGLE FIFTH WHEEL TRAILER. WHILE INSPECTING THE TRAVEL TRAILER, THE CONTACT DISCOVERED THAT THE FRONT AND REAR CROSS MEMBERS WERE FRACTURED AT THE AXLES. THE TRAILER WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT CONTACTED. THE VIN WAS NOT AVAILABLE. *TT CROSS MEMBERS BETWEEN AXLES AND BEHIND AXLES BROKEN, ALSO MAIN FRA... Read more
Incident date: Jul 24, 2018
TL* THE CONTACT OWNS A 2014 (NA) JAYCO EAGLE FIFTH WHEEL TRAILER. WHILE INSPECTING THE TRAVEL TRAILER, THE CONTACT DISCOVERED THAT THE FRONT AND REAR CROSS MEMBERS WERE FRACTURED AT THE AXLES. THE TRAILER WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT CONTACTED. THE VIN WAS NOT AVAILABLE. *TT CROSS MEMBERS BETWEEN AXLES AND BEHIND AXLES BROKEN, ALSO MAIN FRA... Read more
Incident date: Jul 8, 2018
TL* THE CONTACT OWNS A 2018 JAYCO PRECEPT. WHILE DRIVING APPROXIMATELY 65 MPH IN THE RAIN, THE WINDSHIELD WIPERS STOPPED OPERATING WITHOUT WARNING. THE CONTACT HAD TO PULL THE VEHICLE OVER AND WAIT UNTIL THE RAIN STOPPED. THE CONTACT CALLED CAMPING WORLD OF CHARLESTON (8155 RIVERS AVE NORTH, CHARLESTON, SC 29406, 888-471-3171) AND WAS ADVISED TO SCHEDULE AN APPOINTMENT. THE MANUFACTURER WAS MADE A... Read more
Incident date: Jul 8, 2018
TL* THE CONTACT OWNS A 2018 JAYCO PRECEPT. WHILE DRIVING APPROXIMATELY 65 MPH IN THE RAIN, THE WINDSHIELD WIPERS STOPPED OPERATING WITHOUT WARNING. THE CONTACT HAD TO PULL THE VEHICLE OVER AND WAIT UNTIL THE RAIN STOPPED. THE CONTACT CALLED CAMPING WORLD OF CHARLESTON (8155 RIVERS AVE NORTH, CHARLESTON, SC 29406, 888-471-3171) AND WAS ADVISED TO SCHEDULE AN APPOINTMENT. THE MANUFACTURER WAS MADE A... Read more
Incident date: May 7, 2018
DURING SUSPENSION INSPECTION FOUND MAJOR CRACKING IN FRAME. TRAILER REPAIR SHOP CALLED IT "CATASTROPHIC FAILURE OF THE FRAME". CRACKING STARTED FROM THE SUPPORT GUSSETS WELDED TO THE FRAME MID SPAN IN SIX LOCATIONS THAT SUPPORT THE CHANNEL THAT THE SPRING SHACKLES BOLT TO. SUSPECT FATIGUE IN THE FRAME WEB DUE TO A LACK OF CROSS BRACING FROM THE MANUFACTURER.
Incident date: May 19, 2018
TL* THE CONTACT OWNS A 2016 JAYCO RB 18 TRAVEL TRAILER (NA). WHILE THE RV WAS PARKED, THE FRONT PASSENGER SIDE SLIDING WINDOW EXPLODED WITHOUT WARNING OR IMPACT. THERE WERE NO INJURIES DUE TO THE SHATTERED GLASS. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 4,000.
Incident date: Nov 2, 2017
2008 JAYCO SENECA ELECTRICAL PROBLEM. RV PARKED IN RV PARK WITH SURGE PROTECTOR. THE RV LOST ALL POWER TO ALL OUTLETS BUT ONE. AFTER MULTIPLE CHECKS OF THE ELECTRICAL SYSTEM, IT TURNS OUT THAT THE IOTA-50RG TRANSFER SWITCH BURNED OUT. THERE WERE NO UNUSUAL LOADS OR MOVEMENT. THE HOUSING OF THE UNIT BURNED AND BURNED THE POWER SIDE RED CABLE IN HALF. I CALLED JAYCO AS WELL AS WENT TO THE LOCAL DEAL... Read more
Incident date: Sep 1, 2017
HEARD LOUD BANGING NOISE AND A STEEL PLATE BEHIND DUAL PASSENGER SIDE REAR TIRE CAME OFF. *BF UPDATED 10/17/2017*JS