Showing 573 complaints for JAYCO
Incident date: May 9, 2022
We have a brand new 2021 Jayco Melbourne that we've had for almost a year. We just took a trip and opened our bins underneath to find that in transit something shifted and TURNED THE LIGHT ON IN THE BIN and it burned the plastic cover of the light AND it burned a plastic tarp! Had it been touching something else, our entire unit could have gone up in flames! It seems that the bin that is direct
... ly UNDER THE BED accessible from OUTSIDE the RV has THREE LIGHT SWITCHES on the INSIDE WALLS of that bin. There is NO COVER over that switches. The bulbs in those lights are old style lights that get extremely hot. When things move during transit they can bump those switches and TURN THEM ON. THERE IS NO WAY TO KNOW THE LIGHT IS ON. (In my Fleetwood the Cago bin light switch was INSIDE THE RV and an indicator told you when it was on). Not so in this Jayco. So the light can get bumped on, you don't know it's on and it starts a fire! It melted and burned the cover over the light and it burned a tarp. Luckily the tarp mostly melted and never caught fire or we would have all DIED! THIS IS A SERIOUS SAFETY HAZARD. They either need to replace ALL these bulbs with LEDs that don't get hot OR put a COVER over that switch so that it cannot be accidentally turned on when contents in the bin shift during driving. I HAVE NEVER SEEN ANYTHING ON AN RV THIS UNSAFE!Read more
Fire
Incident date: May 9, 2022
We have a brand new 2021 Jayco Melbourne that we've had for almost a year. We just took a trip and opened our bins underneath to find that in transit something shifted and TURNED THE LIGHT ON IN THE BIN and it burned the plastic cover of the light AND it burned a plastic tarp! Had it been touching something else, our entire unit could have gone up in flames! It seems that the bin that is direct
... ly UNDER THE BED accessible from OUTSIDE the RV has THREE LIGHT SWITCHES on the INSIDE WALLS of that bin. There is NO COVER over that switches. The bulbs in those lights are old style lights that get extremely hot. When things move during transit they can bump those switches and TURN THEM ON. THERE IS NO WAY TO KNOW THE LIGHT IS ON. (In my Fleetwood the Cago bin light switch was INSIDE THE RV and an indicator told you when it was on). Not so in this Jayco. So the light can get bumped on, you don't know it's on and it starts a fire! It melted and burned the cover over the light and it burned a tarp. Luckily the tarp mostly melted and never caught fire or we would have all DIED! THIS IS A SERIOUS SAFETY HAZARD. They either need to replace ALL these bulbs with LEDs that don't get hot OR put a COVER over that switch so that it cannot be accidentally turned on when contents in the bin shift during driving. I HAVE NEVER SEEN ANYTHING ON AN RV THIS UNSAFE!Read more
Fire
Incident date: May 9, 2022
We have a brand new 2021 Jayco Melbourne that we've had for almost a year. We just took a trip and opened our bins underneath to find that in transit something shifted and TURNED THE LIGHT ON IN THE BIN and it burned the plastic cover of the light AND it burned a plastic tarp! Had it been touching something else, our entire unit could have gone up in flames! It seems that the bin that is direct
... ly UNDER THE BED accessible from OUTSIDE the RV has THREE LIGHT SWITCHES on the INSIDE WALLS of that bin. There is NO COVER over that switches. The bulbs in those lights are old style lights that get extremely hot. When things move during transit they can bump those switches and TURN THEM ON. THERE IS NO WAY TO KNOW THE LIGHT IS ON. (In my Fleetwood the Cago bin light switch was INSIDE THE RV and an indicator told you when it was on). Not so in this Jayco. So the light can get bumped on, you don't know it's on and it starts a fire! It melted and burned the cover over the light and it burned a tarp. Luckily the tarp mostly melted and never caught fire or we would have all DIED! THIS IS A SERIOUS SAFETY HAZARD. They either need to replace ALL these bulbs with LEDs that don't get hot OR put a COVER over that switch so that it cannot be accidentally turned on when contents in the bin shift during driving. I HAVE NEVER SEEN ANYTHING ON AN RV THIS UNSAFE!Read more
Fire
Incident date: Dec 20, 2021
Jayco did not put a heatshield on the exhaust pipes, so the plastic components have melted. The pass through storage has melted and caused an 8 inch hole. Thankfully we did not have combustable materials in the compartment. This is a fire hazard!
Incident date: Apr 6, 2022
We received the two recall notice letters from Ford Motor Company, 20V795 & 22V089, for our 2021 Jayco Redhawk class C RV. Upon receiving the first recall notice, 20V795, an appointment was made with our local Ford Dealer, Spradley Ford Lincoln Mercury, in Pueblo, CO, on Oct 1, 2021 to have it inspected and recall taken care of. Upon arrival that morning, was told they did not have the parts, wo
... uld have to order them & their technician just called in "sick". Appointment was rescheduled once they had the recall parts in for Nov 15, 2021, again at our local Ford Dealer, Spradley Ford Lincoln Mercury, in Pueblo, CO. Upon arrival that morning to drop the unit off for the recall repair, was turned away again & told I'd have to reschedule as they had a break-in overnight & their technicians' had some tools stolen & would not be working today & they would have the service manager call me to reschedule the appointment once again, which never happened. In March of 2022, we received the second recall notice, 22V089, advising to take it to the local Ford dealer for inspection & repair. I called the Ford Dealer, now Alpine Ford, in Pueblo, CO, several times having to leave a message without a return call. On April 6, 2022, I spoke with Jeff in Service at Alpine Ford & was informed Alpine Ford would not do the recalls as the new owners refused to do them after purchasing the dealership & referred me to Camping World. I had an appointment at Camping World in Colorado Springs this same day & they contacted Ford Dealers in Pueblo, Colorado Springs, Canon City, & all refused to handle the recalls. I called Ford Corporate & expressed my displeasure with dealers failing to comply with recall notices causing safety concerns for use of the unit & was told the were not "refusing" to do the recalls just did not have any technicians or locations except maybe O'Mera Ford in Northglenn, CO, who might handle it, which is unacceptable as they are 2 hours & 100 miles away.Read more
Incident date: Apr 6, 2022
We received the two recall notice letters from Ford Motor Company, 20V795 & 22V089, for our 2021 Jayco Redhawk class C RV. Upon receiving the first recall notice, 20V795, an appointment was made with our local Ford Dealer, Spradley Ford Lincoln Mercury, in Pueblo, CO, on Oct 1, 2021 to have it inspected and recall taken care of. Upon arrival that morning, was told they did not have the parts, wo
... uld have to order them & their technician just called in "sick". Appointment was rescheduled once they had the recall parts in for Nov 15, 2021, again at our local Ford Dealer, Spradley Ford Lincoln Mercury, in Pueblo, CO. Upon arrival that morning to drop the unit off for the recall repair, was turned away again & told I'd have to reschedule as they had a break-in overnight & their technicians' had some tools stolen & would not be working today & they would have the service manager call me to reschedule the appointment once again, which never happened. In March of 2022, we received the second recall notice, 22V089, advising to take it to the local Ford dealer for inspection & repair. I called the Ford Dealer, now Alpine Ford, in Pueblo, CO, several times having to leave a message without a return call. On April 6, 2022, I spoke with Jeff in Service at Alpine Ford & was informed Alpine Ford would not do the recalls as the new owners refused to do them after purchasing the dealership & referred me to Camping World. I had an appointment at Camping World in Colorado Springs this same day & they contacted Ford Dealers in Pueblo, Colorado Springs, Canon City, & all refused to handle the recalls. I called Ford Corporate & expressed my displeasure with dealers failing to comply with recall notices causing safety concerns for use of the unit & was told the were not "refusing" to do the recalls just did not have any technicians or locations except maybe O'Mera Ford in Northglenn, CO, who might handle it, which is unacceptable as they are 2 hours & 100 miles away.Read more
Incident date: Aug 12, 2021
On or about 8/12/2021 on the way home from Coos Bay, OR, I was making a right turn on a clover leaf to enter a freeway. There was a loud grinding noise, vibrations I could feel through the steering wheel, and the RV started fighting my steering inputs. I was unable to control either the speed or direction of the vehicle. It appeared the vehicle was going to leave the roadway. I did not notice an
... y warning lights at the time. I was a preoccupied. According to Ford technicians a "Yaw" sensor detects an amount of sway beyond a set limit and initiated actions through the antilock braking system to maintain control of the vehicle. The Ford technicians were able to duplicate the problem. It occurred in both directions with no apparent physical indications of excess sway or lean while turning the vehicle. The vehicle was not over weight nor were excessive speeds involved in the original incident or during troubleshooting by Ford technicians. According the the information obtained from the Ford technicians the center of gravity for the vehicle is too high. (see attached Ford_Linclon_Fairfield 2.jpg) We upgraded the sway bars to make our vehicle safe to drive. The original front and read sway bars were 7/8 and 1-1/8 inches respectively.Read more
Incident date: Aug 12, 2021
On or about 8/12/2021 on the way home from Coos Bay, OR, I was making a right turn on a clover leaf to enter a freeway. There was a loud grinding noise, vibrations I could feel through the steering wheel, and the RV started fighting my steering inputs. I was unable to control either the speed or direction of the vehicle. It appeared the vehicle was going to leave the roadway. I did not notice an
... y warning lights at the time. I was a preoccupied. According to Ford technicians a "Yaw" sensor detects an amount of sway beyond a set limit and initiated actions through the antilock braking system to maintain control of the vehicle. The Ford technicians were able to duplicate the problem. It occurred in both directions with no apparent physical indications of excess sway or lean while turning the vehicle. The vehicle was not over weight nor were excessive speeds involved in the original incident or during troubleshooting by Ford technicians. According the the information obtained from the Ford technicians the center of gravity for the vehicle is too high. (see attached Ford_Linclon_Fairfield 2.jpg) We upgraded the sway bars to make our vehicle safe to drive. The original front and read sway bars were 7/8 and 1-1/8 inches respectively.Read more
Incident date: Aug 12, 2021
On or about 8/12/2021 on the way home from Coos Bay, OR, I was making a right turn on a clover leaf to enter a freeway. There was a loud grinding noise, vibrations I could feel through the steering wheel, and the RV started fighting my steering inputs. I was unable to control either the speed or direction of the vehicle. It appeared the vehicle was going to leave the roadway. I did not notice an
... y warning lights at the time. I was a preoccupied. According to Ford technicians a "Yaw" sensor detects an amount of sway beyond a set limit and initiated actions through the antilock braking system to maintain control of the vehicle. The Ford technicians were able to duplicate the problem. It occurred in both directions with no apparent physical indications of excess sway or lean while turning the vehicle. The vehicle was not over weight nor were excessive speeds involved in the original incident or during troubleshooting by Ford technicians. According the the information obtained from the Ford technicians the center of gravity for the vehicle is too high. (see attached Ford_Linclon_Fairfield 2.jpg) We upgraded the sway bars to make our vehicle safe to drive. The original front and read sway bars were 7/8 and 1-1/8 inches respectively.Read more
Incident date: Jan 15, 2022
I was driving slowly looking for an open gas station on a highwsy in Va. i attempted to make a left hand turn when i heard a snapping sound. I then had a complete loss of power steering and braking capacity. I started rolling across the highway mashing the brakes and finally put my Ebrake on stopping my RV. There were not any lights lit up on the dashboard before or after this incident. If i was g
... oing 70 down a busy highway, the outcome of this incident would be much different. My children would be planning my funeral today.Read more
Incident date: Jan 15, 2022
I was driving slowly looking for an open gas station on a highwsy in Va. i attempted to make a left hand turn when i heard a snapping sound. I then had a complete loss of power steering and braking capacity. I started rolling across the highway mashing the brakes and finally put my Ebrake on stopping my RV. There were not any lights lit up on the dashboard before or after this incident. If i was g
... oing 70 down a busy highway, the outcome of this incident would be much different. My children would be planning my funeral today.Read more
Incident date: Feb 14, 2022
The Jayco manufacturer window sticker for our newly purchased RV states it has driver and passenger airbags as standard equipment, and we bought the vehicle expecting it to have this safety feature. The vehicle does not have this safety feature and the manufacturer (Jayco) stated they will not do anything to rectify the missing vehicle safety equipment as promised.
Incident date: Nov 5, 2021
There was a recall on the springs and this was done on my Fifth Wheel. Less that a year after springs be changed, the spring bracket that is welded to the crash tubes busted into the crash tubes. The Service Manager at the dealership said he is not sure if the spring broke causing the causing the crush tubes to break or the crush tubes broke first causing the spring to break. But he did say the cr
... ush tubes were not the right thickness. He said the crush tubes were 3/16” wall and it should be 1/4 “ .Read more
Incident date: Dec 17, 2021
The component involved is the LP regulator 2nd stage cover that is used on a travel trailer LP system. I received a recall notice to have the LP regulator replaced as they were know to be leaking. I took the trailer to my dealer and they replaced the LP regulator but I was told that they did not have a plastic cover for the second stage of the regulator. The cover is required by ANSI 1192 secti
... on 5.2.15.8. The regulator that replaced the leaking regulator was a different shape and the second stage cover from the leaking regulator did not fit the new regulator. The cover is required to prevent the vent at the bottom of the second stage from freezing over with moisture and causing the regulator to malfunction and creating a safety issue. I insisted that a cover be placed on the regulator. I was first told that they were not putting covers on the new regulators as they did not receive any with the shipment of new regulators. I continued to insist that they find a cover. The technician went to the parts department but was told that the covers were decorative and they were not supplying them. I still insisted and they found one and put it on my regulator. I talked with the shop foreman and told him of the problem and that he was creating a safety issue on all of the trailers that were getting new regulators. He said he would look into it. I asked for a response but have heard nothing. I called the rv manufacture and told them about the problem. They said they would call me back the next day. I haven't had a call. I am sending this to you as I am sure with the experience I encountered there are hundreds or maybe even thousands of trailers at my dealership alone that have had the regulator changed under the recall but did not get the protective cover.Read more
Incident date: Jan 7, 2022
I recently purchased a used Jayco Precept 31 UL motorhome that is on a Ford F53 chassis. After the purchase I found that the vehicle handled very dangerously when being passed by a large trucks, or when there were crosswinds or medium strength winds. The problem was bad enough the I narrowly avoided accidents caused by being pushed around by passing 18 wheel trucks or crosswinds, or both. After
... doing some research on this vehicle, and others on the Ford F53 chassis I found that these handling issues are the number one problem with these units. I subsequently had to invest over $6K to correct these handling problems as they were the result of the ineffective stock suspension configuration from the factory. I had to install a steering stabilizer (Safe-T-Plus), a rear track bar (SuperSteer), front radius rods (SuperSteer), new special damping shocks (Koni FSD shocks) and an adjustable drag link (unsure of the manufacturer). All these modifications collectively changed the handling of the RV from a huge safety hazard to a well heeled and safe handling vehicle. These changes should have been included as standard safety equipment directly from the factory. It is incomprehensible to me that a vehicle of this size should be allowed to be leave the factory and be on the road with such dangerous handling issues. If you do the research you will find many owners of these units who struggle with the same issues and who have had many near misses or accidents on the road as a result. Recreation Vehicles built on the Ford F53 chassis need to be highly regulated and inspected to ensure that they leave the factory with the safest configuration of suspension, chassis and steering equipment available. These vehicles should all be placed under a recall to have the manufacturer(s) install, at their expense, the handling modification I outlined above.Read more
Incident date: Jan 7, 2022
I recently purchased a used Jayco Precept 31 UL motorhome that is on a Ford F53 chassis. After the purchase I found that the vehicle handled very dangerously when being passed by a large trucks, or when there were crosswinds or medium strength winds. The problem was bad enough the I narrowly avoided accidents caused by being pushed around by passing 18 wheel trucks or crosswinds, or both. After
... doing some research on this vehicle, and others on the Ford F53 chassis I found that these handling issues are the number one problem with these units. I subsequently had to invest over $6K to correct these handling problems as they were the result of the ineffective stock suspension configuration from the factory. I had to install a steering stabilizer (Safe-T-Plus), a rear track bar (SuperSteer), front radius rods (SuperSteer), new special damping shocks (Koni FSD shocks) and an adjustable drag link (unsure of the manufacturer). All these modifications collectively changed the handling of the RV from a huge safety hazard to a well heeled and safe handling vehicle. These changes should have been included as standard safety equipment directly from the factory. It is incomprehensible to me that a vehicle of this size should be allowed to be leave the factory and be on the road with such dangerous handling issues. If you do the research you will find many owners of these units who struggle with the same issues and who have had many near misses or accidents on the road as a result. Recreation Vehicles built on the Ford F53 chassis need to be highly regulated and inspected to ensure that they leave the factory with the safest configuration of suspension, chassis and steering equipment available. These vehicles should all be placed under a recall to have the manufacturer(s) install, at their expense, the handling modification I outlined above.Read more
Incident date: Jan 7, 2022
I recently purchased a used Jayco Precept 31 UL motorhome that is on a Ford F53 chassis. After the purchase I found that the vehicle handled very dangerously when being passed by a large trucks, or when there were crosswinds or medium strength winds. The problem was bad enough the I narrowly avoided accidents caused by being pushed around by passing 18 wheel trucks or crosswinds, or both. After
... doing some research on this vehicle, and others on the Ford F53 chassis I found that these handling issues are the number one problem with these units. I subsequently had to invest over $6K to correct these handling problems as they were the result of the ineffective stock suspension configuration from the factory. I had to install a steering stabilizer (Safe-T-Plus), a rear track bar (SuperSteer), front radius rods (SuperSteer), new special damping shocks (Koni FSD shocks) and an adjustable drag link (unsure of the manufacturer). All these modifications collectively changed the handling of the RV from a huge safety hazard to a well heeled and safe handling vehicle. These changes should have been included as standard safety equipment directly from the factory. It is incomprehensible to me that a vehicle of this size should be allowed to be leave the factory and be on the road with such dangerous handling issues. If you do the research you will find many owners of these units who struggle with the same issues and who have had many near misses or accidents on the road as a result. Recreation Vehicles built on the Ford F53 chassis need to be highly regulated and inspected to ensure that they leave the factory with the safest configuration of suspension, chassis and steering equipment available. These vehicles should all be placed under a recall to have the manufacturer(s) install, at their expense, the handling modification I outlined above.Read more
Incident date: Nov 1, 2021
JAYCO. CONSUMER IS SEEKING REIMBURSEMENT FOR REPAIRS MADE RELATED TO SAFETY RECALL 21V-425.
Incident date: Sep 29, 2021
Driving when I heard a loud whisling, I check the driver side window but it was closed. I open and closed to ensure it wasn't the driver's side window. I pulled over at the next rest area and found the windshield has slipped out of the gasket. I drove very slow on the access road to get home. I called SW Mobile RV Inc Levy Loza 210-508-6015). He placed silicone around the windshield to keep th
... e wind out so I could drive a short distance to a RV repair company. Mr. Loza stated if I continue to drive the windshield will fall out for there is nothing holding it in place except the gasket itself. The gasket came loose from the front cap; this will continue to happened until Jayco fixes the issue with the windshield. He advised I need to contact Jayco. I contacted Jayco dealership service department (Explore USA RV Supercenter 28970 IH-10 West Boerne, TX 78006 1-830-981-5618); the inquired about the chassis, I told them it was on a Ford 53 chassis, I was then told to contact Ford.Read more
Incident date: Sep 29, 2021
Driving when I heard a loud whisling, I check the driver side window but it was closed. I open and closed to ensure it wasn't the driver's side window. I pulled over at the next rest area and found the windshield has slipped out of the gasket. I drove very slow on the access road to get home. I called SW Mobile RV Inc Levy Loza 210-508-6015). He placed silicone around the windshield to keep th
... e wind out so I could drive a short distance to a RV repair company. Mr. Loza stated if I continue to drive the windshield will fall out for there is nothing holding it in place except the gasket itself. The gasket came loose from the front cap; this will continue to happened until Jayco fixes the issue with the windshield. He advised I need to contact Jayco. I contacted Jayco dealership service department (Explore USA RV Supercenter 28970 IH-10 West Boerne, TX 78006 1-830-981-5618); the inquired about the chassis, I told them it was on a Ford 53 chassis, I was then told to contact Ford.Read more
Incident date: Sep 29, 2021
Driving when I heard a loud whisling, I check the driver side window but it was closed. I open and closed to ensure it wasn't the driver's side window. I pulled over at the next rest area and found the windshield has slipped out of the gasket. I drove very slow on the access road to get home. I called SW Mobile RV Inc Levy Loza 210-508-6015). He placed silicone around the windshield to keep th
... e wind out so I could drive a short distance to a RV repair company. Mr. Loza stated if I continue to drive the windshield will fall out for there is nothing holding it in place except the gasket itself. The gasket came loose from the front cap; this will continue to happened until Jayco fixes the issue with the windshield. He advised I need to contact Jayco. I contacted Jayco dealership service department (Explore USA RV Supercenter 28970 IH-10 West Boerne, TX 78006 1-830-981-5618); the inquired about the chassis, I told them it was on a Ford 53 chassis, I was then told to contact Ford.Read more
Incident date: Sep 21, 2021
JAYCO. CONSUMER WRITES SEEKING REIMBURSEMENT FOR REPAIRS MADE RELATED TO OPEN SAFETY RECALLS. THE CONSUMER STATED THE GAS STOVE RECALL AND THE PROPANE REGULATOR RECALLS REPAIRS WERE MADE.
Incident date: Sep 8, 2021
The contact owns a 2013 Jayco Seismic trailer hauled by a 2018 Chevrolet Silverado. The contact stated that the hanger for the springs that hold the axle had fractured without warning. Due to the failure, the axle began to hang from underneath the vehicle. The contact suspected that the failure occurred while towing the trailer; however, he only noticed the failure after parking. The manufacturer
... was notified of the failure by email and the contact had yet to receive a response. The vehicle had yet to be serviced or diagnosed. The failure mileage was unknownRead more
Incident date: Jun 30, 2021
The contact owns a 2021 Jayco Alante. The contact stated while driving 65 MPH, he was unable to disconnect the battery disconnect switch. The contact stated no warning light was illuminated. The contact took the RV to the local dealer, where it was diagnosed with needing the battery disconnect switch to be replaced. The RV was repaired but continued to experience failure. The contact took the RV b
... ack to the local dealer who was unable to diagnose the failure. The manufacturer was informed of the failure. The failure mileage was unknown.Read more
Incident date: Apr 14, 2020
DEF header failure/ engine derate on hwy in traffic. Not fun
Incident date: Jan 20, 2021
In January 2021, while traveling at approximately 65 miles per hour on a Chicago area tollroad, my motor home suddenly began violently bouncing up and down in the rear. I immediately began to slow and move to the shoulder, at which time I observed the outside left dual wheel separate from the vehicle and roll into the dividing median wall. I managed to get to the shoulder on the remaining wheel,
... which was also damaged beyond repair. After towing and repair, the total cost was approximately $3200. The technician was unable to determine why the wheel had suddenly broken loose. In August 2021, while traveling at approximately 60 miles per hour on an Illinois Interstate highway, I felt the right rear drop as though a tire had suddenly lost air. I immediately moved to the shoulder and, before I could come to a complete stop, observed the outside right dual wheel separate from the vehicle and stop on the shoulder. Again, the remaining wheel was damaged beyond repair. After towing and repair, the total cost was approximately $2100. Again, the technician (at a different repair facility) was unable to determine why the wheel had suddenly come loose but did mention the fact that he believed the wrong type lug nuts may have been used. These were the same lug nuts that had been on the vehicle since purchase. I have always been diligent in maintaining proper air pressure in my tires, consistently inspected them for wear and damage, and made every attempt to ensure they would not be a problem. After the first occurrence on the left side, I had the right side removed and inspected by the repair facility in Chicago and again by my local tire shop when I arrived home. Since the first occurrence, every time I stop for gas I perform a visual inspection of all tires and manually check all lug nuts to ensure they are not loose. I am curious if this has been reported previously or why this may keep happening. It is both quite frightening and dangerous.Read more
Incident date: Jul 28, 2021
Issue 1. RV plumbing system poorly designed and installed allowing Grey-water tank damage and unsafe and unsanitary sewage leak. The Grey-water tank was not engineered with close enough tolerance in the mounting structure to prevent shifting during normal driving conditions allowing the tank to uncouple from the mounting rails, breaking the plumbing fixtures and allowing sewage to spill in the pl
... umbing compartment. The tank was also engineered without a support structure under the tank as a supplemental support. The authorized dealer diagnostic inspection and estimate of repair supports the lack of engineering standards. Issue 2. The on-board generator system fuel lines are routed over the top of the chassis lead-acid batteries. This is not logical, safe or prudent. In a collision, a battery short could cause a catastrophic fuel-fed fire.Read more
Incident date: Jul 19, 2021
The contact owns a 2020 Jayco RV Trailer. The contact received notifications for NHTSA Campaign Number: 21V179000 (Equipment), 21V184000 (Equipment), 21V204000 (Equipment) and 21V203000 (Equipment) however, the dealer informed the contact that the parts for the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall re
... pairs. The manufacturer was notified of the issue and informed the contact that the parts for the recall repairs were not yet available. The contact had not experienced a failure. Parts distribution disconnect.Read more
Incident date: Jul 1, 2019
I purchased a 2017 Jayco Precept 36T on 9/16/2017 and have had issues with it, most that have been handled by Jayco, including a slideout. However, the Windshield Wipers have been a problem for the last 3 years that I have owned it. The Driver's Side Wiper, when being operated, goes too far to the side and goes off the vehicle, flopping off to the side. Camping World has tried to repair it seve
... ral times, supposedly with Jayco's help, and has failed every time. Open Roads tried to repair it and failed on their first attempt. I am taking it back to them and verifying that they contact Jayco for help in repairing it correctly.Read more
Incident date: May 19, 2021
The exhaust is melting the rear wheel liner and damaging the rear wheel
Incident date: May 14, 2021
THE CONTACT OWNS A 2021 JAYCO SENECA PRESTIGE. THE CONTACT STATED WHILE DRIVING 70 MPH, SHE SMELLED DIESEL FUMES INSIDE THE CABIN OF THE VEHICLE. THE CONTACT STATED THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT CALLED RICK'S RV CHICAGO (4360 W JEFFERSON ST, JOLIET, IL 60431, (815)725-4061) AND MADE THE DEALER AWARE OF THE FAILURE. THE MOTORHOME WAS NOT YET REPAIRED. THE MANUFACTURER HAD NOT
... BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 8,915Read more
Incident date: May 14, 2021
THE CONTACT OWNS A 2021 JAYCO SENECA PRESTIGE. THE CONTACT STATED WHILE DRIVING 70 MPH, SHE SMELLED DIESEL FUMES INSIDE THE CABIN OF THE VEHICLE. THE CONTACT STATED THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT CALLED RICK'S RV CHICAGO (4360 W JEFFERSON ST, JOLIET, IL 60431, (815)725-4061) AND MADE THE DEALER AWARE OF THE FAILURE. THE MOTORHOME WAS NOT YET REPAIRED. THE MANUFACTURER HAD NOT
... BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 8,915Read more
Incident date: May 14, 2021
THE CONTACT OWNS A 2021 JAYCO SENECA PRESTIGE. THE CONTACT STATED WHILE DRIVING 70 MPH, SHE SMELLED DIESEL FUMES INSIDE THE CABIN OF THE VEHICLE. THE CONTACT STATED THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT CALLED RICK'S RV CHICAGO (4360 W JEFFERSON ST, JOLIET, IL 60431, (815)725-4061) AND MADE THE DEALER AWARE OF THE FAILURE. THE MOTORHOME WAS NOT YET REPAIRED. THE MANUFACTURER HAD NOT
... BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 8,915Read more
Incident date: May 8, 2021
TL* THE CONTACT OWNS A 2008 JAYCO DESIGNER. THE CONTACT STATED WHILE THE VEHICLE WAS STATIONARY, THE CONTACT STARTED TO SMELL THE BURNING OF PLASTIC. THE CONTACT OPENED THE BOTTOM STORAGE CAPSULE AND NOTICED THAT THE ELECTRICAL TRANSFER SWITCH WAS MELTED. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A LOCAL DEALER OR AN INDEPENDENT MECHANIC TO HAVE IT DIAGNOSED
... . THE VEHICLE HAD NOT BEEN REPAIRED. THE CONTACT WAS RELATING THE ISSUE TO NHTSA CAMPAIGN NUMBER: 12V347000 (ELECTRICAL SYSTEM). THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE AND INFORMED THE CONTACT THAT THEIR VEHICLE WAS NOT LISTED UNDER ANY RECALL. THE FAILURE MILEAGE WAS UNKNOWN.Read more
Fire
Incident date: Aug 10, 2020
WE HAVE MULTIPLE ISSUES WITH CYLINDER MISFIRE CODES. THE SMART JUNCTION BOX, WIRING AND SPARK PLUGS HAVE BEEN REPLACED BUT WE REPEATEDLY TAKE OUR MOTORHOME TO FORD FOR REPAIRS. AT ONLY 5600 MILES WE HAVE NOT BEEN ABLE TO TRAVEL CONSISTENTLY.
Incident date: Aug 10, 2020
WE HAVE MULTIPLE ISSUES WITH CYLINDER MISFIRE CODES. THE SMART JUNCTION BOX, WIRING AND SPARK PLUGS HAVE BEEN REPLACED BUT WE REPEATEDLY TAKE OUR MOTORHOME TO FORD FOR REPAIRS. AT ONLY 5600 MILES WE HAVE NOT BEEN ABLE TO TRAVEL CONSISTENTLY.
Incident date: Dec 24, 2020
WHEN DRIVING IN HEAVY RAIN WITH THE WIPERS ON HIGH THEY WILL HIT EACH OTHER. THUS, COMING LOSE. IT ONLY DOES IT WHEN THERE IS RAIN AND WIND WHILE DRIVING EVEN AT JUST 50 MPH. DEALERSHIP SPRAYED HOSE ON IT AND COULD NOT REPLICATE THE EFFECT. WELL DRIVE IT AND YOU WILL SEE. TERRIBLE TO SPEND OVER137K FOR SOMETHING I CAN'T DRIVE IN A RAIN STORM.
Incident date: Mar 26, 2021
2018 JAYCO PRECEPT MOTORHOME. CONSUMER WRITES REGARDING A DEFECT IN DESIGN AND INSTALLATION OF THE PROPANE DISTRIBUTION SYSTEM. *LD THE CONSUMER STATED THE DESIGN AND ROUTING OF FOUR PROPANE SUPPLY HOSES TO INTERIOR APPLIANCES IS UNSAFE. THE HOSES BECOME TANGLED AND PREVENTS GAS FROM REACHING THE APPLIANCES. *JS
Incident date: Jan 19, 2021
JAYCO RV. CONSUMER WRITES IN REGARDS TO NHTSA SAFETY RECALL 19V-705. *LD THE CONSUMER STATED HE WAS HAVING A DIFFICULT TIME FINDING A DEALER THE COULD SCHEDULE AN APPOINTMENT TO COMPLETE THE RECALL REPAIR. *JS
Incident date: Jan 29, 2021
SERVICE ADVANCEMENT WARNING CAME ON THE MAIN GAUGE DISPLAY SCREEN WHILE I WAS DRIVING 62 MPH WITH CRUISE CONTROL SET. VEHICLE IS A 2021 JAYCO GREYHAWK 31F CLASS C MOTORHOME ON FORD E450 CHASSIS WITH 7.3L GAS V-8 AND 6-SPEED AUTOMATIC TRANSMISSION. CRUISE CONTROL STOPPED WORKING AND WOULD NOT COME BACK ON. HILL START ASSIST DISABLED MESSAGE CAME ON AFTER I HIT "OK" FOR THE SERVICE ADVANCEMENT WARNI
... NG. VEHICLE BECAME VERY DIFFICULT TO CONTROL WITH MODERATE CROSSWIND. IT WOULD SWAY SIDE TO SIDE AND MOVED ALL OVER IN THE LANE AS I STEERED AND COUNTERSTEERED. VEHICLE POWER ALSO SEEMED TO DECREASE AS IT WOULD ONLY GO ABOUT 52 MPH IN 5TH GEAR AND WOULD DOWNSHIFT TO 4TH IN ORDER TO GO FROM 45 UP TO ABOUT 55. IT WAS TERRIFYING TO GO THAT FAST WHEN A GUST OF WIND HIT. WE PULLED INTO A TRUCK STOP, TURNED OFF MOTOR AND LET IT SIT A COUPLE MINUTES. IT RESTARTED EASILY BUT EVEN STATIONARY IN PARK AND IN DRIVE (STOPPED) THE SERVICE ADVANCEMENT WARNING CAME BACK ON AND THE CRUISE CONTROL WOULD NOT POWER ON. SHUT MOTOR OFF AND DISCONNECTED NEGATIVE BATTERY CABLE FOR ABOUT 20 MINUTES, HOOKED BATTERY UP AND VEHICLE STARTED WITH NO WARNING LIGHTS. DROVE ANOTHER 20ISH MILES WITH NO ISSUES, THEN TURNED ON CRUISE CONTROL AND SET IT AT 55. AFTER 2 MINUTES THE C/C SHUT OFF AGAIN, SERVICE ACTIVATOR WARNING CAME ON, VEHICLE HARD TO CONTROL WITH CROSSWIND AND DECREASED ENGINE POWER. PULLED TO SHOULDER, TRIED TO RESTART AND SAME ISSUE AS AT TRUCK STOP. DISCONNECTED BATTERY AGAIN 20 MINUTES, HOOKED BACK UP AND DROVE WITH NO ISSUES FOR 6 HRS (AND 1 FUEL STOP) WITH C/C REMAINING OFF. NEXT DAY ISSUE REPEATED ITSELF: C/C TURNED OFF AFTER ABOUT 2 MINUTES, SERVICE ADVANCEMENT LIGHT ETC. DISCONNECT BATTERY 20 MIN, RESTART AND DROVE WITHOUT TURNING ON C/C FOR 7 HRS (W/ 2 STOPS) NO ISSUES. FULL POWER AND ADVANCEMENT ELECTRONIC STABILITY CONTROL WORK FINE WHEN SERVICE ADVANCEMENT WARNING IS NOT ON.*DT*JB*DT*DT*DT*JB*JB*JB*DTRead more
Incident date: Jan 29, 2021
SERVICE ADVANCEMENT WARNING CAME ON THE MAIN GAUGE DISPLAY SCREEN WHILE I WAS DRIVING 62 MPH WITH CRUISE CONTROL SET. VEHICLE IS A 2021 JAYCO GREYHAWK 31F CLASS C MOTORHOME ON FORD E450 CHASSIS WITH 7.3L GAS V-8 AND 6-SPEED AUTOMATIC TRANSMISSION. CRUISE CONTROL STOPPED WORKING AND WOULD NOT COME BACK ON. HILL START ASSIST DISABLED MESSAGE CAME ON AFTER I HIT "OK" FOR THE SERVICE ADVANCEMENT WARNI
... NG. VEHICLE BECAME VERY DIFFICULT TO CONTROL WITH MODERATE CROSSWIND. IT WOULD SWAY SIDE TO SIDE AND MOVED ALL OVER IN THE LANE AS I STEERED AND COUNTERSTEERED. VEHICLE POWER ALSO SEEMED TO DECREASE AS IT WOULD ONLY GO ABOUT 52 MPH IN 5TH GEAR AND WOULD DOWNSHIFT TO 4TH IN ORDER TO GO FROM 45 UP TO ABOUT 55. IT WAS TERRIFYING TO GO THAT FAST WHEN A GUST OF WIND HIT. WE PULLED INTO A TRUCK STOP, TURNED OFF MOTOR AND LET IT SIT A COUPLE MINUTES. IT RESTARTED EASILY BUT EVEN STATIONARY IN PARK AND IN DRIVE (STOPPED) THE SERVICE ADVANCEMENT WARNING CAME BACK ON AND THE CRUISE CONTROL WOULD NOT POWER ON. SHUT MOTOR OFF AND DISCONNECTED NEGATIVE BATTERY CABLE FOR ABOUT 20 MINUTES, HOOKED BATTERY UP AND VEHICLE STARTED WITH NO WARNING LIGHTS. DROVE ANOTHER 20ISH MILES WITH NO ISSUES, THEN TURNED ON CRUISE CONTROL AND SET IT AT 55. AFTER 2 MINUTES THE C/C SHUT OFF AGAIN, SERVICE ACTIVATOR WARNING CAME ON, VEHICLE HARD TO CONTROL WITH CROSSWIND AND DECREASED ENGINE POWER. PULLED TO SHOULDER, TRIED TO RESTART AND SAME ISSUE AS AT TRUCK STOP. DISCONNECTED BATTERY AGAIN 20 MINUTES, HOOKED BACK UP AND DROVE WITH NO ISSUES FOR 6 HRS (AND 1 FUEL STOP) WITH C/C REMAINING OFF. NEXT DAY ISSUE REPEATED ITSELF: C/C TURNED OFF AFTER ABOUT 2 MINUTES, SERVICE ADVANCEMENT LIGHT ETC. DISCONNECT BATTERY 20 MIN, RESTART AND DROVE WITHOUT TURNING ON C/C FOR 7 HRS (W/ 2 STOPS) NO ISSUES. FULL POWER AND ADVANCEMENT ELECTRONIC STABILITY CONTROL WORK FINE WHEN SERVICE ADVANCEMENT WARNING IS NOT ON.*DT*JB*DT*DT*DT*JB*JB*JB*DTRead more
Incident date: Jan 29, 2021
SERVICE ADVANCEMENT WARNING CAME ON THE MAIN GAUGE DISPLAY SCREEN WHILE I WAS DRIVING 62 MPH WITH CRUISE CONTROL SET. VEHICLE IS A 2021 JAYCO GREYHAWK 31F CLASS C MOTORHOME ON FORD E450 CHASSIS WITH 7.3L GAS V-8 AND 6-SPEED AUTOMATIC TRANSMISSION. CRUISE CONTROL STOPPED WORKING AND WOULD NOT COME BACK ON. HILL START ASSIST DISABLED MESSAGE CAME ON AFTER I HIT "OK" FOR THE SERVICE ADVANCEMENT WARNI
... NG. VEHICLE BECAME VERY DIFFICULT TO CONTROL WITH MODERATE CROSSWIND. IT WOULD SWAY SIDE TO SIDE AND MOVED ALL OVER IN THE LANE AS I STEERED AND COUNTERSTEERED. VEHICLE POWER ALSO SEEMED TO DECREASE AS IT WOULD ONLY GO ABOUT 52 MPH IN 5TH GEAR AND WOULD DOWNSHIFT TO 4TH IN ORDER TO GO FROM 45 UP TO ABOUT 55. IT WAS TERRIFYING TO GO THAT FAST WHEN A GUST OF WIND HIT. WE PULLED INTO A TRUCK STOP, TURNED OFF MOTOR AND LET IT SIT A COUPLE MINUTES. IT RESTARTED EASILY BUT EVEN STATIONARY IN PARK AND IN DRIVE (STOPPED) THE SERVICE ADVANCEMENT WARNING CAME BACK ON AND THE CRUISE CONTROL WOULD NOT POWER ON. SHUT MOTOR OFF AND DISCONNECTED NEGATIVE BATTERY CABLE FOR ABOUT 20 MINUTES, HOOKED BATTERY UP AND VEHICLE STARTED WITH NO WARNING LIGHTS. DROVE ANOTHER 20ISH MILES WITH NO ISSUES, THEN TURNED ON CRUISE CONTROL AND SET IT AT 55. AFTER 2 MINUTES THE C/C SHUT OFF AGAIN, SERVICE ACTIVATOR WARNING CAME ON, VEHICLE HARD TO CONTROL WITH CROSSWIND AND DECREASED ENGINE POWER. PULLED TO SHOULDER, TRIED TO RESTART AND SAME ISSUE AS AT TRUCK STOP. DISCONNECTED BATTERY AGAIN 20 MINUTES, HOOKED BACK UP AND DROVE WITH NO ISSUES FOR 6 HRS (AND 1 FUEL STOP) WITH C/C REMAINING OFF. NEXT DAY ISSUE REPEATED ITSELF: C/C TURNED OFF AFTER ABOUT 2 MINUTES, SERVICE ADVANCEMENT LIGHT ETC. DISCONNECT BATTERY 20 MIN, RESTART AND DROVE WITHOUT TURNING ON C/C FOR 7 HRS (W/ 2 STOPS) NO ISSUES. FULL POWER AND ADVANCEMENT ELECTRONIC STABILITY CONTROL WORK FINE WHEN SERVICE ADVANCEMENT WARNING IS NOT ON.*DT*JB*DT*DT*DT*JB*JB*JB*DTRead more
Incident date: Oct 24, 2019
DOGHOUSE BECOMES EXTREMELY HOT WHILE TRAVELLING. IT MELTS CANDY, GUM, MINTS SETTING IN THE CUPHOLDER OR CELLPHONE TRAY. CANNOT REST BAREFOOT ON THE DOGHOUSE..IT WAS FIRST NOTED SHORTLY AFTER DELIVERY OCT 2019. WE ADDRESSED IT WITH SERVICE DEPARTMENT WHO INFORMED US JAYCO WOULD DO NOTHING UNLESS THERE NEEDED TO BE OTHER REPAIRS REQUIRING DASH REMOVAL. HEAT CONTINUES TO BE AN ISSUE.
Incident date: Dec 29, 2020
GOT RECALL FINAL REMEDY NOTICE FROM JAYCO ON SER#8H1ME0161. HOWEVER, CAMPING WORLD HAS SAID THE PARTS TO FIX THIS HAZARD ARE ON "BACK ORDER" FOR AT LEAST 12 OR MORE WEEKS SO THEY CAN'T SCHEDULE REPAIR APPOINTMENTS. WE WILL NEED TO OPERATE THIS VEHICLE SOON AND THIS DELAY CAUSES RISK THAT WE CANNOT AVOID! THUS JAYCO'S "FINAL REMEDY" IS FALSE REMEDY, THEY HAVE NOT ACTUALLY FIXED THIS POSSIBLE HAZARD
... .Read more
Incident date: Dec 29, 2020
GOT RECALL FINAL REMEDY NOTICE FROM JAYCO ON SER#8H1ME0161. HOWEVER, CAMPING WORLD HAS SAID THE PARTS TO FIX THIS HAZARD ARE ON "BACK ORDER" FOR AT LEAST 12 OR MORE WEEKS SO THEY CAN'T SCHEDULE REPAIR APPOINTMENTS. WE WILL NEED TO OPERATE THIS VEHICLE SOON AND THIS DELAY CAUSES RISK THAT WE CANNOT AVOID! THUS JAYCO'S "FINAL REMEDY" IS FALSE REMEDY, THEY HAVE NOT ACTUALLY FIXED THIS POSSIBLE HAZARD
... .Read more
Incident date: Dec 31, 2020
DRIVERS WINDSHIELD WIPER FLOPS ALL THE WAY TO THE FAR LEFT AT HIGHWAY SPEEDS AND PAST THE EDGE OF THE WINDSHIELD, CATCHING AND MARRING THE WINDOW AND FLIPPING THE WIPER ARM MAKING IT USELESS. CANNOT USE THE WIPER.*DT*JB
Incident date: Jul 1, 2020
CAN NOT ADJUST DRIVER SEAT SO THAT SMALLER DRIVERS CAN REACH THE GAS AND BRAKE PEDALS. I AM 5'1". EVEN WITH THE SEAT AS FAR FORWARD AND LOW AS POSSIBLE I HAVE TO WEAR PLATFORM SHOES IN ORDER TO DRIVE THE RV.
Incident date: Dec 1, 2020
THIS COMPLAINT IS IN REFERENCE TO THE DRIVER'S SIDE WINDSHIELD WIPER. DURING HIGHWAY USE IN THE RAIN THE WINDSHIELD WIPER AND ARM MALFUNCTIONS AND SWINGS TOO FAR TO THE LEFT ACTUALLY LEAVING THE WINDSHIELD AND WRAPPING AROUND THE LEFT DRIVER'S SIDE WINDOW. THE WIPER THEN SLAMS AGAINST THE LEFT SIDE OF THE WINDSHIELD AS IT ACTUATES BACK TO THE RIGHT CAUSING SCRATCHES AND DAMAGE TO THE WINDSHIELD
... AND THE WIPER ARM TO BOUNCE ACROSS THE WINDOW AND NOT WIPE THE RAIN AWAY FROM THE WINDSHIELD. THIS REDUCES VISIBILITY TO ALMOST ZERO AND CREATES A VERY UNSAFE DRIVING EXPERIENCE. YOUR WEBSITE DOES NOT ALLOW VIDEO, BUT I DO HAVE A VIDEO DEMONSTRATING THIS. I HAVE TAKEN A SCREENSHOT OF THE VIDEO TO SHOW THE ARM EXTENDED COMPLETELY OFF THE FRONT WINDSHIELD AND CLEARLY VISIBLE ON THE LEFT HAND SIDE OF THE MOTORHOME. YOU WILL ALSO NOTE THE RAIN BEADING ON THE WINDSHIELD WHERE THE WIPER IS COMPLETELY MISSING THE WINDSHIELD DUE TO THIS MALFUNCTION. IT IS MY UNDERSTANDING THIS WAS SUPPOSED TO BE CORRECTED DURING AN EARLIER RECALL FOR THE WIPER MOTOR, HOWEVER THE MALFUNCTION CONTINUES.Read more
Incident date: Apr 1, 2010
I AM WRITING TO YOU TODAY BECAUSE MY JAYCO CAMPER WAS MANUFACTURED WITH NO ACCESS TO THE FURNACE. NO ACCESS TO THE PROPANE LINES, NO ACCESS TO THE BURNER; IT IS MY BELIEF THAT THE WAY THIS CAMPER WAS CONSTRUCTED IS NOT INLINE WITH THE PROPANE REGULATIONS.
Incident date: Aug 30, 2020
I HAVE BEEN HAVING ELECTRICAL ISSUES, CURRENT PARTS ON ORDER AT REPAIR SHOP. I HAD SOME MORE ELECTRICAL ISSUES DEVELOP. I FOUND THAT THERE ARE MELTING WIRES AND THE PLASTIC STORAGE BIN ABOVE THERE AREA ALSO HAS MELTED. ALL THIS DAMAGE IS IN FRONT OF THE CATALYTIC CONVERTER WHERE THE LEFT AND RIGHT EXHAUST JOIN. IT GOT SO HOT TO MELT THE PLASTIC BOX. IF THIS CONTINUED, IT COULD EASILY CATCH FIR
... E. THE ELECTRICAL WIRES CAN CAUSE A FIRE. MY WIFE REFUSED TO RIDE IN THE RV NOW WHEN WE MOVED, SHE FOLLOWED IN THE CAR. I HAVE SEVERAL WARRANTY ISSUE GOING, EXPECTED WITH NEW. THIS ISSUE IS VERY SERIOUS AND NEEDS IMMEDIATE ATTENTION. PLEASE FOLLOW UP WITH QUESTIONS OR REQUEST FOR MORE INFORMATION.Read more