Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 557 complaints for JAYCO
Incident date: Jul 1, 2020
The contact owns a 2000 Buick Regal. The contact stated that after he parked and shut off the vehicle, he walked to the bank. Bystanders then alerted the contact that the vehicle had caught fire. The contact stated that the fire had completely burned the engine. When the police and fire department arrived, the fire department extinguished the fire. Police and fire department reports were filed. Th... Read more
Fire
Incident date: Mar 23, 2023
The contact owned a 2021 BMW X5. The contact stated that while sitting in the vehicle and with the vehicle running, it suddenly accelerated on its own. As a result, the vehicle jolted into traffic and collided first with a bicyclist before continuing on to collide with the rear of another vehicle. The bicyclist sustained minor injuries. A pedestrian later reported that they were also struck by the... Read more
Crash
4 injured
Incident date: Mar 23, 2023
The contact owned a 2021 BMW X5. The contact stated that while sitting in the vehicle and with the vehicle running, it suddenly accelerated on its own. As a result, the vehicle jolted into traffic and collided first with a bicyclist before continuing on to collide with the rear of another vehicle. The bicyclist sustained minor injuries. A pedestrian later reported that they were also struck by the... Read more
Crash
4 injured
Incident date: Aug 12, 2023
I was driving at approximately 30 mph when the transmission's OSS (Output Speed sensor) suddenly malfunctioned, causing an unexpected downshift into first gear. This abrupt shift led to a loss of control, resulting in a harrowing collision with a tree. What I witnessed next is etched into my memory forever: a scene of blood, fluorescent white bone fragments, and shattered glass strewn all around. ... Read more
Crash
1 injured
Incident date: Jul 24, 2023
I'm having a problem with I believe it's the fuel sensor my truck gets up to a certain temperature and it just dies and it's not just my truck it's in a lot of the newer model Colorado's as well I have a friend who's having the same exact problem as I am when it gets up past 95 degrees, the truck just all of a sudden stops in the engine turns off, and you have to try and steer your truck without a... Read more
Incident date: Jul 24, 2023
Purchased new 2015 Chevrolet Silverado Z71 in March with ziebart rust protection service done yearly to date. Truck has 74,000 miles valued at 28,000- $30,000 before noticing frame has cracks, holes and excessive rust Truck will not pass inspection now.
Incident date: Jul 31, 2023
When coming to a stop, turn or sometimes when driving throttle goes to zero, oil, engine, and battery light come on and gas peddle no longer works (car no longer accelerates) . Have to turn car all the way off and restart it and it runs fine (all lights turn off and car accelerates) until coming to a stop again (the same exact thing happens). Went to trade it in as soon as person test drove it he ... Read more
Incident date: May 11, 2023
Abs module melted causing the wiring harness to melt. Now the module and harness needs to be replaced and module reprogrammed
Incident date: Aug 2, 2021
paint coming off. peeling, flaking
Incident date: Apr 8, 2022
I down loaded my update through the radio. It said complete. I went into the house and the next morning I started it and a bunch of warning lights were on and have stayed on. I can not use some of the buttons on the drivers door, I can not use my key fob unless it is touching the start stop button, I can not open the trunk, the gas cap will not open, and most of all I have lost some power to the i... Read more
Incident date: Mar 15, 2020
Daily the automatic transmission will erratically and forcefully downshift at highway speed. When changing Driving Modes the transmission display on the dash has numbers disappear and the transmission downshifts with great force which has lead to injuries. After sitting for more than a few hours the transmission will not go into reverse at first but will then violently shift into reverse after sev... Read more
2 injured
Incident date: Mar 15, 2020
The contact owns a 2013 Toyota Prius. The contact stated while driving 30 MPH, the brakes, ABS, and an unknown warning light were illuminated. The brake pedal was depressed but the vehicle failed to respond. The contact depressed the brake pedal to the floorboard and the brake pedal responded. The contact stated that there was a 30-foot stopping distance delay. The contact veered to the side of th... Read more
Incident date: Feb 1, 2023
The contact owns a 2023 Subaru Outback. The contact stated while driving at an undisclosed speed, the liftgate would independently open without assistance. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 1,700.
Incident date: Feb 21, 2023
my transmission failed while driving, car stopped being able to accelerate, i was luckily in my neighborhood but if this happened on a major road I could’ve been seriously injured or even killed. i had to tow it to a local shop and they said they have to completely replace the transmission. no prior warnings on the dashboard or any indications my car was about to fail. I only had slight issues a... Read more
Incident date: Feb 21, 2023
my transmission failed while driving, car stopped being able to accelerate, i was luckily in my neighborhood but if this happened on a major road I could’ve been seriously injured or even killed. i had to tow it to a local shop and they said they have to completely replace the transmission. no prior warnings on the dashboard or any indications my car was about to fail. I only had slight issues a... Read more
Incident date: Feb 21, 2023
2022 JAYCO. CONSUMER WRITES IN REGARD TO LOOSE PIN WHEEL MOUNTING BOLTS. THE CONSUMER STATED THE REPLACEMENT PIN BOX IS IDENTICAL TO THE ORIGINAL PIN BOX THAT FAILED.
JAYCO
SENECA PRESTIGE
(2021) — ENGINE
Feb 3, 2023
Incident date: Jul 4, 2022
The engine shut off going down the road. The car started to beep letting me know that my transmission was not in park. I had to put my car in park and proceed to restart it. I could have been rear ended and my life could have been taken. I noticed it in September when I first got the car.
Incident date: Oct 1, 2021
Ford will not address two active recalls for our vehicle and we have been attempting to get the recalls addressed without success.
Incident date: Oct 1, 2021
Ford will not address two active recalls for our vehicle and we have been attempting to get the recalls addressed without success.
JAYCO
GREYHAWK
(2018) — EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:120/240 VAC ELECTRICAL SYSTEM:WIRING
Nov 15, 2022
Incident date: Nov 9, 2022
Automatic transfer relay over heated creating a fire hazard. It's location under the bed prevents seeing the fire until it is burning. The switch is available for viewing. The rv carries 50 gallons of gasoline and 50 lbs propane a fire could cause collateral damage. This specific problem has not been inspected by a dealer or others. There was no danger warning. This is not an isolated incident on ... Read more
JAYCO
GREYHAWK
(2018) — EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:120/240 VAC ELECTRICAL SYSTEM:INVERTER
Nov 15, 2022
Incident date: Nov 9, 2022
Automatic transfer relay over heated creating a fire hazard. It's location under the bed prevents seeing the fire until it is burning. The switch is available for viewing. The rv carries 50 gallons of gasoline and 50 lbs propane a fire could cause collateral damage. This specific problem has not been inspected by a dealer or others. There was no danger warning. This is not an isolated incident on ... Read more
Incident date: Nov 9, 2022
Automatic transfer relay over heated creating a fire hazard. It's location under the bed prevents seeing the fire until it is burning. The switch is available for viewing. The rv carries 50 gallons of gasoline and 50 lbs propane a fire could cause collateral damage. This specific problem has not been inspected by a dealer or others. There was no danger warning. This is not an isolated incident on ... Read more
Incident date: May 25, 2022
The contact owns a 2021 Jayco Redhawk RV. The contact stated that after the RV was purchased, he heard a loud squeaky sound coming from the rear door. There were no warning lights illuminated. The RV was taken to the dealer where the failure could not be replicated; however, the contact was informed by the dealer that the door was previously replaced. The vehicle was not repaired. The manufacturer... Read more
Incident date: Oct 20, 2022
2021 JAYCO MELBOURNE. CONSUMER WRITES IN REGARD TO SIM CARD UPDATE SAFETY RECALL. THE CONSUMER IS IN THE PROCESS OF SELLING THE ABOVE MENTIONED VEHICLE BUT CAN NOT DO SO DUE TO THE FACT THAT HE NEEDS MERCEDES BENZ TO ISSUE A RECALL CLEARANCE LETTER SO THE RV CAN CROSS THE US/CANADIAN BORDER.
Incident date: Apr 25, 2022
The heat shield on the floor of the passenger side is missing near the exhaust manifold. The shield cable for the batteries and other wiring has melted and shorted some wires. The heat was so hot that it melted the plastic storage compartment also and exposed the vehicle to exhaust gases and heat. This is an extreme safety hazard as the vehicle could catch on fire. I am scared to drive the vehicle... Read more
Incident date: Apr 25, 2022
The heat shield on the floor of the passenger side is missing near the exhaust manifold. The shield cable for the batteries and other wiring has melted and shorted some wires. The heat was so hot that it melted the plastic storage compartment also and exposed the vehicle to exhaust gases and heat. This is an extreme safety hazard as the vehicle could catch on fire. I am scared to drive the vehicle... Read more
Incident date: Apr 25, 2022
The heat shield on the floor of the passenger side is missing near the exhaust manifold. The shield cable for the batteries and other wiring has melted and shorted some wires. The heat was so hot that it melted the plastic storage compartment also and exposed the vehicle to exhaust gases and heat. This is an extreme safety hazard as the vehicle could catch on fire. I am scared to drive the vehicle... Read more
JAYCO
MELBOURNE CLASS C
(2017) — AIR BAGS
Jul 22, 2022
Incident date: Jul 22, 2022
I own a vehicle which has 2 recalls associated with it. Mercedes says they are not responsible for the recall, sent me to Freightliner, who says they are not responsible, and sent me back to Mercedes. My vehicle VIN is [XXX]. Please help me, these are both important safety recalls. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
JAYCO
MELBOURNE CLASS C
(2017) — WHEELS
Jul 22, 2022
Incident date: Jul 22, 2022
I own a vehicle which has 2 recalls associated with it. Mercedes says they are not responsible for the recall, sent me to Freightliner, who says they are not responsible, and sent me back to Mercedes. My vehicle VIN is [XXX]. Please help me, these are both important safety recalls. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Incident date: Jun 8, 2022
Component: Windshield wipers stopped during Interstate driving in a thunderstorm/heavy rain. It is available for inspection upon request. Visibility was reduced to near zero, putting myself and other drivers at a significantly increased risk of a crash. I steered to the emergency lane and stopped until the rain lessened, then crept to the next exit (<0.25 mi) to a Love's Truck Stop. The passenger ... Read more
Incident date: Jun 10, 2022
I just pickup my 2021 Jayco Blackhawk 31f last friday, June 10, 2022, at 4 pm. I drove home for 35 mile from Johnson Rv in Gilroy. On the way home, I has lost control of the car by wobbling around the freeway by run over a tiny bump. I call the RV Dealership the same day, but they already closed. Next day morning on Saturday, I call them and they said the service department closed and need to wa... Read more
Incident date: Jun 10, 2022
I just pickup my 2021 Jayco Blackhawk 31f last friday, June 10, 2022, at 4 pm. I drove home for 35 mile from Johnson Rv in Gilroy. On the way home, I has lost control of the car by wobbling around the freeway by run over a tiny bump. I call the RV Dealership the same day, but they already closed. Next day morning on Saturday, I call them and they said the service department closed and need to wa... Read more
Incident date: Jun 10, 2022
I just pickup my 2021 Jayco Blackhawk 31f last friday, June 10, 2022, at 4 pm. I drove home for 35 mile from Johnson Rv in Gilroy. On the way home, I has lost control of the car by wobbling around the freeway by run over a tiny bump. I call the RV Dealership the same day, but they already closed. Next day morning on Saturday, I call them and they said the service department closed and need to wa... Read more
Incident date: May 21, 2022
After filling our motorhome with fuel and driving on a trip, we noticed a check engine light that came on. I noticed a smell of gas but couldn’t pin point where it was coming from at that time. We ordered a code reader and it showed a large EVAP leak code which seemed to be there for a while but looked like it was cleared previously. Could still smell gas, so husband went under motorhome and sme... Read more
JAYCO
MELBOURNE PRESTIGE
(2021) — EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
May 9, 2022
Incident date: May 9, 2022
We have a brand new 2021 Jayco Melbourne that we've had for almost a year. We just took a trip and opened our bins underneath to find that in transit something shifted and TURNED THE LIGHT ON IN THE BIN and it burned the plastic cover of the light AND it burned a plastic tarp! Had it been touching something else, our entire unit could have gone up in flames! It seems that the bin that is direct... Read more
Fire
JAYCO
MELBOURNE PRESTIGE
(2021) — EQUIPMENT
May 9, 2022
Incident date: May 9, 2022
We have a brand new 2021 Jayco Melbourne that we've had for almost a year. We just took a trip and opened our bins underneath to find that in transit something shifted and TURNED THE LIGHT ON IN THE BIN and it burned the plastic cover of the light AND it burned a plastic tarp! Had it been touching something else, our entire unit could have gone up in flames! It seems that the bin that is direct... Read more
Fire
JAYCO
MELBOURNE PRESTIGE
(2021) — ELECTRICAL SYSTEM:INTERIOR LAMPS/BULBS
May 9, 2022
Incident date: May 9, 2022
We have a brand new 2021 Jayco Melbourne that we've had for almost a year. We just took a trip and opened our bins underneath to find that in transit something shifted and TURNED THE LIGHT ON IN THE BIN and it burned the plastic cover of the light AND it burned a plastic tarp! Had it been touching something else, our entire unit could have gone up in flames! It seems that the bin that is direct... Read more
Fire
Incident date: Dec 20, 2021
Jayco did not put a heatshield on the exhaust pipes, so the plastic components have melted. The pass through storage has melted and caused an 8 inch hole. Thankfully we did not have combustable materials in the compartment. This is a fire hazard!
Incident date: Apr 6, 2022
We received the two recall notice letters from Ford Motor Company, 20V795 & 22V089, for our 2021 Jayco Redhawk class C RV. Upon receiving the first recall notice, 20V795, an appointment was made with our local Ford Dealer, Spradley Ford Lincoln Mercury, in Pueblo, CO, on Oct 1, 2021 to have it inspected and recall taken care of. Upon arrival that morning, was told they did not have the parts, wo... Read more
Incident date: Apr 6, 2022
We received the two recall notice letters from Ford Motor Company, 20V795 & 22V089, for our 2021 Jayco Redhawk class C RV. Upon receiving the first recall notice, 20V795, an appointment was made with our local Ford Dealer, Spradley Ford Lincoln Mercury, in Pueblo, CO, on Oct 1, 2021 to have it inspected and recall taken care of. Upon arrival that morning, was told they did not have the parts, wo... Read more
JAYCO
REDHAWK SE
(2022) — FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Feb 21, 2022
Incident date: Aug 12, 2021
On or about 8/12/2021 on the way home from Coos Bay, OR, I was making a right turn on a clover leaf to enter a freeway. There was a loud grinding noise, vibrations I could feel through the steering wheel, and the RV started fighting my steering inputs. I was unable to control either the speed or direction of the vehicle. It appeared the vehicle was going to leave the roadway. I did not notice an... Read more
JAYCO
REDHAWK SE
(2022) — VEHICLE SPEED CONTROL
Feb 21, 2022
Incident date: Aug 12, 2021
On or about 8/12/2021 on the way home from Coos Bay, OR, I was making a right turn on a clover leaf to enter a freeway. There was a loud grinding noise, vibrations I could feel through the steering wheel, and the RV started fighting my steering inputs. I was unable to control either the speed or direction of the vehicle. It appeared the vehicle was going to leave the roadway. I did not notice an... Read more
JAYCO
REDHAWK SE
(2022) — STEERING
Feb 21, 2022
Incident date: Aug 12, 2021
On or about 8/12/2021 on the way home from Coos Bay, OR, I was making a right turn on a clover leaf to enter a freeway. There was a loud grinding noise, vibrations I could feel through the steering wheel, and the RV started fighting my steering inputs. I was unable to control either the speed or direction of the vehicle. It appeared the vehicle was going to leave the roadway. I did not notice an... Read more
Incident date: Jan 15, 2022
I was driving slowly looking for an open gas station on a highwsy in Va. i attempted to make a left hand turn when i heard a snapping sound. I then had a complete loss of power steering and braking capacity. I started rolling across the highway mashing the brakes and finally put my Ebrake on stopping my RV. There were not any lights lit up on the dashboard before or after this incident. If i was g... Read more
Incident date: Jan 15, 2022
I was driving slowly looking for an open gas station on a highwsy in Va. i attempted to make a left hand turn when i heard a snapping sound. I then had a complete loss of power steering and braking capacity. I started rolling across the highway mashing the brakes and finally put my Ebrake on stopping my RV. There were not any lights lit up on the dashboard before or after this incident. If i was g... Read more
Incident date: Feb 14, 2022
The Jayco manufacturer window sticker for our newly purchased RV states it has driver and passenger airbags as standard equipment, and we bought the vehicle expecting it to have this safety feature. The vehicle does not have this safety feature and the manufacturer (Jayco) stated they will not do anything to rectify the missing vehicle safety equipment as promised.
Incident date: Nov 5, 2021
There was a recall on the springs and this was done on my Fifth Wheel. Less that a year after springs be changed, the spring bracket that is welded to the crash tubes busted into the crash tubes. The Service Manager at the dealership said he is not sure if the spring broke causing the causing the crush tubes to break or the crush tubes broke first causing the spring to break. But he did say the cr... Read more
Incident date: Dec 17, 2021
The component involved is the LP regulator 2nd stage cover that is used on a travel trailer LP system. I received a recall notice to have the LP regulator replaced as they were know to be leaking. I took the trailer to my dealer and they replaced the LP regulator but I was told that they did not have a plastic cover for the second stage of the regulator. The cover is required by ANSI 1192 secti... Read more
Incident date: Jan 7, 2022
I recently purchased a used Jayco Precept 31 UL motorhome that is on a Ford F53 chassis. After the purchase I found that the vehicle handled very dangerously when being passed by a large trucks, or when there were crosswinds or medium strength winds. The problem was bad enough the I narrowly avoided accidents caused by being pushed around by passing 18 wheel trucks or crosswinds, or both. After... Read more
Incident date: Jan 7, 2022
I recently purchased a used Jayco Precept 31 UL motorhome that is on a Ford F53 chassis. After the purchase I found that the vehicle handled very dangerously when being passed by a large trucks, or when there were crosswinds or medium strength winds. The problem was bad enough the I narrowly avoided accidents caused by being pushed around by passing 18 wheel trucks or crosswinds, or both. After... Read more