Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 573 complaints for JAYCO
Incident date: Jun 10, 2003
I took my car in this morning for a recall. For the fuel pump. It took the dealership very little time to get my car out which was strange for me because originally they told me it would take 4-5 hours. Following the recall I needed gas since I was told to have a little under half a tank. I was on empty following the procedure. While I was pumping gas I had my hand help on the pump. There was not ... Read more
Incident date: Dec 5, 2024
My vehicle is leaking in the front and passenger seat and my emergency brake comes on and I can't disengage it unless I stop the car and turn it off and back on. Sometimes it takes 2 times to do this. In November, twice I was merging into traffic going 45 miles per hour and it happened. I prayed I wouldn't get smashed. I turned the car off and back on and I was able to disengage the emergency b... Read more
Incident date: Dec 5, 2024
Reverse camera will go black and white from time to time. I had recorded a video of this incident and showed it to Honda, but they wanted to charge me $180 to diagnose the issue. I was not willing to pay that as the car is still under warranty.
Incident date: Dec 5, 2024
Headlights are super dim, not lighting the road properly. My halogen headlights on my old 2016 Mitsubishi Outlander are much brighter than these Honda LEDs. To make matters worse, headlights are aimed a bit high. I took it to Honda service and complained and they acknowledged that the lights are aid a bit high and that they are weak, but cannot do anything about it. Honda should recall these headl... Read more
Incident date: Jul 17, 2024
The contact owns a 2013 Ford Explorer. The contact stated that there was water on the rear carpet and the floor was wet. There were no warning lights illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the failure was due to the sunroof. The sunroof of the motor was disconnected, and valves and drainage pipes were cleaned. The vehicle was repaired, but the failure rec... Read more
Incident date: Oct 14, 2024
I have had an "Engine Maintenance Required" warning light on since I purchased the vehicle (used) and have had it checked out by my local mechanic and the Toyota dealer. It is due to the coolant bypass valve malfunctioning. Apparently this is an extremely common issue according to the class action lawsuit and should NOT be put on the customer to pay for this when my odometer has not even hit 60k. ... Read more
Incident date: Aug 27, 2024
The contact owns a 2020 Acura RDX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distrib... Read more
Incident date: Aug 27, 2024
Clock spring frayed and uncoiled. Unknown steering issue till clockspring checked. Airbag inflator is unoperational. Current clockspring recall for Ford does not cover this vehicle. Widen your recall. Most owners would believe it to be a power steering issue with pump and fluid, like we did.
Incident date: Aug 16, 2024
I hit a bump and both rear shock mounts blew off the rear cross member because the frame is rusted out despite having rust protection. It is available for inspection. The truck then began bouncing wildly. Meanwhile the underside of the bed isn't rusted at all, not one speck. It just seems weird to me, reminds me of the Toyota frame problems from a while back. It has not been inspected by a mechani... Read more
Incident date: Aug 16, 2024
I hit a bump and both rear shock mounts blew off the rear cross member because the frame is rusted out despite having rust protection. It is available for inspection. The truck then began bouncing wildly. Meanwhile the underside of the bed isn't rusted at all, not one speck. It just seems weird to me, reminds me of the Toyota frame problems from a while back. It has not been inspected by a mechani... Read more
Incident date: Aug 16, 2024
The wind deflector/bug guard on the sunroof broke and pieces from the broken mechanism proceeded to lodge themselves throughout the track of the sunroof causing the entire track system to break/malfunction. There are several screws that were snapped from the plastic track, which then left the sunroof glass “bouncing” and unsecured on the car. If this was not noticed prior to hitting the highw... Read more
Incident date: Jun 3, 2024
An alert stated: "RCM_a056 Front passenger safety restraint system fault." Upon bringing car to Tesla service center, Tesla stated: "Confirmed concern through vehicle logs. Found vehicle needing passenger ocs retrofit to resolve issue. Customer declined repair." They wanted over $1,200.00 for a faulty seat sensor because they claimed they couldn't replace the seat sensor without replacing the en... Read more
Incident date: Jun 3, 2024
Occasionally, if I drive over uneven surface or make a turn while breaking, then the brake lets up for a second and the car lurches forward. This has happened probably probably 5-6 times a month for the past 7 months we've owned the car. We live near some hills, so it most often occurs when going downhill and I'm breaking at/below residential speeds. After the second of letting up, the break resu... Read more
Incident date: Mar 23, 2024
Was driving on the freeway and a ton of warnings suddenly appeared on the dash. Pre-collision assist not available, stop driving now, service engine soon, powertrain malfunction, etc. The truck would not accelerate when the gas pedal was pressed and slowly slowed down. The truck would auto-accelerate (without gas pedal input) to about 20 mph unless the brake was applied (limp-mode). I pulled ove... Read more
Incident date: Dec 29, 2023
UNKNOWN. MY VQN CAUGHT FIRE UNDER MY HOOD NOT SURE WERE IT CAME FROM.
Fire
Incident date: Dec 29, 2023
UNKNOWN. MY VQN CAUGHT FIRE UNDER MY HOOD NOT SURE WERE IT CAME FROM.
Fire
Incident date: Jul 1, 2020
The contact owns a 2017 Ford Escape. The contact stated while driving 55 MPH, the vehicle started shaking violently, prompting the contact to pull over to the shoulder of the roadway before coasting into a parking area. The check engine warning light was illuminated. The vehicle was towed to the dealer, who determined that the coolant intrusion had caused a misfire in cylinder #2. The contact was ... Read more
Incident date: Mar 23, 2023
The sunroof shattered after closing the car door from the pressure or motion of the car door closing. The sunroof glass panel popped up in the center and all the shattered glass was in an upward motion indicating the cause was from the pressure in the cabin. There were no visible chips or debris on the sunroof prior to this occurring. I took the vehicle to the Volkswagen dealership for an inspecti... Read more
Incident date: Mar 23, 2023
Context: My wife replaced the driver’s side airbag per the 2019 Toyota Corolla recall at a Columbia, MO dealership. We’ve since moved to North Carolina. The airbag light and maintenance light came on, and we took it to the mechanic (Christian Brothers Automotive) close to our new home. They ran a diagnostics report to determine the airbag on the driver’s side needed to be replaced. I ha... Read more
Incident date: Aug 12, 2023
After over the air update, received a do not drive message with high voltage message and powertain failure, truck brought to dealer, were it spent 6 weeks to get repaired. As the dealer had to wait for the part even though the dealer working on the vehicle was told by Ford to order parts related to the high voltage battery back in February. In which the dealer never did
Incident date: Jul 24, 2023
I'm having a problem with I believe it's the fuel sensor my truck gets up to a certain temperature and it just dies and it's not just my truck it's in a lot of the newer model Colorado's as well I have a friend who's having the same exact problem as I am when it gets up past 95 degrees, the truck just all of a sudden stops in the engine turns off, and you have to try and steer your truck without a... Read more
Incident date: Jul 24, 2023
I'm having a problem with I believe it's the fuel sensor my truck gets up to a certain temperature and it just dies and it's not just my truck it's in a lot of the newer model Colorado's as well I have a friend who's having the same exact problem as I am when it gets up past 95 degrees, the truck just all of a sudden stops in the engine turns off, and you have to try and steer your truck without a... Read more
Incident date: Jul 31, 2023
The contact owns a 2012 Jeep Wrangler. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. The vehicle was taken to an independent mechanic, who related the failure to NHTSA Campaign Number: 15V675000 (Electronic Stability Control, Service Brakes, Hydraulic). The manufacturer was made aware of the failure. The failure mileage was approximately 100,000.
Incident date: May 11, 2023
We bought my sona 2022 Honda Civic and 8 months later he started having sticky steering. He would try to turn and the sterring causes resistance and kicks back. This almost caused him to get into an accident. Honda delaership "repaired" the issue and 3 months later it started happening again while in the expressway! This time the car will be parked at the dealer for 3 months while we wait for the ... Read more
Incident date: Aug 2, 2021
The ABS, Service Electronic Brakes, and traction control warning alert constantly goes on and off while driving, deactivating cruise control as well. It does it all speeds, in all gears, including on the highway, at 70, in traffic. This is especially problematic in the rain, as I don't know if the ABS will work or not. The alert goes on, resets and goes off, then goes on, then resets, constantly. ... Read more
Incident date: Apr 8, 2022
I down loaded my update through the radio. It said complete. I went into the house and the next morning I started it and a bunch of warning lights were on and have stayed on. I can not use some of the buttons on the drivers door, I can not use my key fob unless it is touching the start stop button, I can not open the trunk, the gas cap will not open, and most of all I have lost some power to the i... Read more
Incident date: Mar 15, 2020
Daily the automatic transmission will erratically and forcefully downshift at highway speed. When changing Driving Modes the transmission display on the dash has numbers disappear and the transmission downshifts with great force which has lead to injuries. After sitting for more than a few hours the transmission will not go into reverse at first but will then violently shift into reverse after sev... Read more
2 injured
Incident date: Mar 15, 2020
Daily the automatic transmission will erratically and forcefully downshift at highway speed. When changing Driving Modes the transmission display on the dash has numbers disappear and the transmission downshifts with great force which has lead to injuries. After sitting for more than a few hours the transmission will not go into reverse at first but will then violently shift into reverse after sev... Read more
2 injured
Incident date: Feb 1, 2023
The contact owns 2019 Volkswagen Golf. The contact stated that while a complete stop, the Auto Start/Stop feature failed to engage and a message advising to manually start the vehicle by turning the ignition key was displayed. The contact stated that as he attempted to turn the ignition key, the key was stuck and the key fob fractured, causing the vehicle to go into Safe Mode. The anti-theft warni... Read more
Incident date: Feb 21, 2023
my transmission failed while driving, car stopped being able to accelerate, i was luckily in my neighborhood but if this happened on a major road I could’ve been seriously injured or even killed. i had to tow it to a local shop and they said they have to completely replace the transmission. no prior warnings on the dashboard or any indications my car was about to fail. I only had slight issues a... Read more
Incident date: Feb 21, 2023
my transmission failed while driving, car stopped being able to accelerate, i was luckily in my neighborhood but if this happened on a major road I could’ve been seriously injured or even killed. i had to tow it to a local shop and they said they have to completely replace the transmission. no prior warnings on the dashboard or any indications my car was about to fail. I only had slight issues a... Read more
Incident date: Feb 21, 2023
2022 JAYCO. CONSUMER WRITES IN REGARD TO LOOSE PIN WHEEL MOUNTING BOLTS. THE CONSUMER STATED THE REPLACEMENT PIN BOX IS IDENTICAL TO THE ORIGINAL PIN BOX THAT FAILED.
JAYCO
SENECA PRESTIGE
(2021) - ENGINE
Feb 3, 2023
Incident date: Jul 4, 2022
The engine shut off going down the road. The car started to beep letting me know that my transmission was not in park. I had to put my car in park and proceed to restart it. I could have been rear ended and my life could have been taken. I noticed it in September when I first got the car.
Incident date: Oct 1, 2021
Ford will not address two active recalls for our vehicle and we have been attempting to get the recalls addressed without success.
Incident date: Oct 1, 2021
Ford will not address two active recalls for our vehicle and we have been attempting to get the recalls addressed without success.
JAYCO
GREYHAWK
(2018) - EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:120/240 VAC ELECTRICAL SYSTEM:WIRING
Nov 15, 2022
Incident date: Nov 9, 2022
Automatic transfer relay over heated creating a fire hazard. It's location under the bed prevents seeing the fire until it is burning. The switch is available for viewing. The rv carries 50 gallons of gasoline and 50 lbs propane a fire could cause collateral damage. This specific problem has not been inspected by a dealer or others. There was no danger warning. This is not an isolated incident on ... Read more
JAYCO
GREYHAWK
(2018) - EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:120/240 VAC ELECTRICAL SYSTEM:INVERTER
Nov 15, 2022
Incident date: Nov 9, 2022
Automatic transfer relay over heated creating a fire hazard. It's location under the bed prevents seeing the fire until it is burning. The switch is available for viewing. The rv carries 50 gallons of gasoline and 50 lbs propane a fire could cause collateral damage. This specific problem has not been inspected by a dealer or others. There was no danger warning. This is not an isolated incident on ... Read more
Incident date: Nov 9, 2022
Automatic transfer relay over heated creating a fire hazard. It's location under the bed prevents seeing the fire until it is burning. The switch is available for viewing. The rv carries 50 gallons of gasoline and 50 lbs propane a fire could cause collateral damage. This specific problem has not been inspected by a dealer or others. There was no danger warning. This is not an isolated incident on ... Read more
Incident date: May 25, 2022
The contact owns a 2021 Jayco Redhawk RV. The contact stated that after the RV was purchased, he heard a loud squeaky sound coming from the rear door. There were no warning lights illuminated. The RV was taken to the dealer where the failure could not be replicated; however, the contact was informed by the dealer that the door was previously replaced. The vehicle was not repaired. The manufacturer... Read more
Incident date: Oct 20, 2022
2021 JAYCO MELBOURNE. CONSUMER WRITES IN REGARD TO SIM CARD UPDATE SAFETY RECALL. THE CONSUMER IS IN THE PROCESS OF SELLING THE ABOVE MENTIONED VEHICLE BUT CAN NOT DO SO DUE TO THE FACT THAT HE NEEDS MERCEDES BENZ TO ISSUE A RECALL CLEARANCE LETTER SO THE RV CAN CROSS THE US/CANADIAN BORDER.
Incident date: Apr 25, 2022
The heat shield on the floor of the passenger side is missing near the exhaust manifold. The shield cable for the batteries and other wiring has melted and shorted some wires. The heat was so hot that it melted the plastic storage compartment also and exposed the vehicle to exhaust gases and heat. This is an extreme safety hazard as the vehicle could catch on fire. I am scared to drive the vehicle... Read more
Incident date: Apr 25, 2022
The heat shield on the floor of the passenger side is missing near the exhaust manifold. The shield cable for the batteries and other wiring has melted and shorted some wires. The heat was so hot that it melted the plastic storage compartment also and exposed the vehicle to exhaust gases and heat. This is an extreme safety hazard as the vehicle could catch on fire. I am scared to drive the vehicle... Read more
Incident date: Apr 25, 2022
The heat shield on the floor of the passenger side is missing near the exhaust manifold. The shield cable for the batteries and other wiring has melted and shorted some wires. The heat was so hot that it melted the plastic storage compartment also and exposed the vehicle to exhaust gases and heat. This is an extreme safety hazard as the vehicle could catch on fire. I am scared to drive the vehicle... Read more
JAYCO
MELBOURNE CLASS C
(2017) - AIR BAGS
Jul 22, 2022
Incident date: Jul 22, 2022
I own a vehicle which has 2 recalls associated with it. Mercedes says they are not responsible for the recall, sent me to Freightliner, who says they are not responsible, and sent me back to Mercedes. My vehicle VIN is [XXX]. Please help me, these are both important safety recalls. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
JAYCO
MELBOURNE CLASS C
(2017) - WHEELS
Jul 22, 2022
Incident date: Jul 22, 2022
I own a vehicle which has 2 recalls associated with it. Mercedes says they are not responsible for the recall, sent me to Freightliner, who says they are not responsible, and sent me back to Mercedes. My vehicle VIN is [XXX]. Please help me, these are both important safety recalls. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Incident date: Jun 8, 2022
Component: Windshield wipers stopped during Interstate driving in a thunderstorm/heavy rain. It is available for inspection upon request. Visibility was reduced to near zero, putting myself and other drivers at a significantly increased risk of a crash. I steered to the emergency lane and stopped until the rain lessened, then crept to the next exit (<0.25 mi) to a Love's Truck Stop. The passenger ... Read more
Incident date: Jun 10, 2022
I just pickup my 2021 Jayco Blackhawk 31f last friday, June 10, 2022, at 4 pm. I drove home for 35 mile from Johnson Rv in Gilroy. On the way home, I has lost control of the car by wobbling around the freeway by run over a tiny bump. I call the RV Dealership the same day, but they already closed. Next day morning on Saturday, I call them and they said the service department closed and need to wa... Read more
Incident date: Jun 10, 2022
I just pickup my 2021 Jayco Blackhawk 31f last friday, June 10, 2022, at 4 pm. I drove home for 35 mile from Johnson Rv in Gilroy. On the way home, I has lost control of the car by wobbling around the freeway by run over a tiny bump. I call the RV Dealership the same day, but they already closed. Next day morning on Saturday, I call them and they said the service department closed and need to wa... Read more
Incident date: Jun 10, 2022
I just pickup my 2021 Jayco Blackhawk 31f last friday, June 10, 2022, at 4 pm. I drove home for 35 mile from Johnson Rv in Gilroy. On the way home, I has lost control of the car by wobbling around the freeway by run over a tiny bump. I call the RV Dealership the same day, but they already closed. Next day morning on Saturday, I call them and they said the service department closed and need to wa... Read more
Incident date: May 21, 2022
After filling our motorhome with fuel and driving on a trip, we noticed a check engine light that came on. I noticed a smell of gas but couldn’t pin point where it was coming from at that time. We ordered a code reader and it showed a large EVAP leak code which seemed to be there for a while but looked like it was cleared previously. Could still smell gas, so husband went under motorhome and sme... Read more