Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 557 complaints for JAYCO
THE POTENTIOMETER UNDER THE KITCHEN SINK BECAME EXTREMELY HOT AND MELTED COMPLETELY. *YH
THE GOODYEAR TIRES BLEW OUT TWICE DUE TO TREAD SEPARATION. TIRE SIZE LT215/85R16. *YH
Incident date: Apr 22, 2002
INSIDE REAR PASSENGER TIRE BLEWOUT. 2002, JAYCO, GRANITE RIDGE. WAS GOING 55-60MPH ON TURNPIKE. TIRE WAS ONE OUT 6 ORIGINALS, SIZE LT225/75R16, STEELTEX R45 WITH 6,000 MILES. ONLY WARNING WAS FROM RUBBER FLAPPING BEFORE THE BLOWOUT. RUBBER COMPLETELY SEPARATED FROM THE SIDEWALL.*AK
THE CONSUMER RECEIVED RECALL NOTICE 01V-251, AND WANTED THE DEALER TO TOW HIS MOTOR HOME AND REPAIR IT, HOWEVER THE DEALER REFUSED TO TOW THE MOTOR HOME, HE TOLD THEM TO BRING THE MOTOR HOME IN SO HE CAN FIX THE RECALL. *YH
Incident date: Oct 6, 2001
WHILE DRIVING ON INTERSTATE, THE REAR WATER HOLDING TANK COVER CAME OFF AND BEGAN DRAGGING, BEING HELD BY 2 PLASTIC TUBES FROM THE WATER TANK.*TT
ON SEVERAL OCCASIONS, CONSUMER EXPERIENCED TIRE BLOWOUTS ON PROPERLY INFLATED FACTORY INSTALLED GOODYEAR TIRES (NO TIRE INFORMATION MENTIONED) CAUSING SEVERE DAMAGE TO THE TRAILER AND SCATTERING DANGEROUS DEBRIS ON THE INTERSTATE. *TT
CONSUMER STATED THAT THERE WERE TWO IMPROPERLY INSTALLED LAG BOLTS INTO THE AWNING RAIL AT THE REAR OF THE AWNING THAT VIBRATED LOOSE, CAUSING THE 22 FOOT AWNING TO COME OFF ONTO THE INTERSTATE. *TT
Incident date: Dec 1, 2001
ELECTRICAL STEP DRAWS VOLT BATTERY, CAUSING MOTORHOME TO OVERHEAT. JAYCO TURNED MASTER SWITCH TO MANUAL TO KILL JUICE TO THE STEP.*AK
Incident date: Mar 1, 2001
WHILE DRIVING, 2 TIRES, LEFT FRONT AND RIGHT REAR, HAVE EXPERIENCED TREAD SEPARATION, ONE IN MARCH AND THE OTHER IN APRIL OF 2001, BOTH CAUSED DAMAGE TO THE VEHICLE, GOODYEAR WRANGLER HT, LT215/85R16 E. *YH
THE DRIVER AND PASSENGER SEATS INSTALLED BY JAYCO IN THE EAGLE MODEL 232U MOTOR HOME ARE A SAFETY HAZARD, SEAT BACKS ARE SO LOW (23 INCHES HIGH) THAT ANYONE OVER FIVE FEET TALL WOULD SUFFER EXTENSIVE NECK INJURY IF AIRBAGS DEPLOYED.
THE CONSUMER HAD RAISED THE ROOF ABOUT 3/4 OF THE WAY WHEN THE MAIN CABLE SNAPPED, CAVING IN THE ROOF, THE DRAIN HOSE ON THE SINK FELL OFF RESULTING IN PUDDLES OF WATER BUILDING UP UNDER THE CABINET, THE ELETRICAL OUTLET INSIDE THE STORAGE SPACE (TABLE BENCH WAS FALLING OFF, THE CAMPER WAS VERY UNSTABLE, THE CONSUMERS FOUND THAT THE CAMPER WAS NOT INSTALLED WITH FRONT STABILIZING JACKS AND WAS LAT... Read more
THE CONSUMER HAD RAISED THE ROOF ABOUT 3/4 OF THE WAY WHEN THE MAIN CABLE SNAPPED, CAVING IN THE ROOF, THE DRAIN HOSE ON THE SINK FELL OFF RESULTING IN PUDDLES OF WATER BUILDING UP UNDER THE CABINET, THE ELETRICAL OUTLET INSIDE THE STORAGE SPACE (TABLE BENCH WAS FALLING OFF, THE CAMPER WAS VERY UNSTABLE, THE CONSUMERS FOUND THAT THE CAMPER WAS NOT INSTALLED WITH FRONT STABILIZING JACKS AND WAS LAT... Read more
THE CONSUMER HAD RAISED THE ROOF ABOUT 3/4 OF THE WAY WHEN THE MAIN CABLE SNAPPED, CAVING IN THE ROOF, THE DRAIN HOSE ON THE SINK FELL OFF RESULTING IN PUDDLES OF WATER BUILDING UP UNDER THE CABINET, THE ELETRICAL OUTLET INSIDE THE STORAGE SPACE (TABLE BENCH WAS FALLING OFF, THE CAMPER WAS VERY UNSTABLE, THE CONSUMERS FOUND THAT THE CAMPER WAS NOT INSTALLED WITH FRONT STABILIZING JACKS AND WAS LAT... Read more
THE CONSUMER HAD RAISED THE ROOF ABOUT 3/4 OF THE WAY WHEN THE MAIN CABLE SNAPPED, CAVING IN THE ROOF, THE DRAIN HOSE ON THE SINK FELL OFF RESULTING IN PUDDLES OF WATER BUILDING UP UNDER THE CABINET, THE ELETRICAL OUTLET INSIDE THE STORAGE SPACE (TABLE BENCH WAS FALLING OFF, THE CAMPER WAS VERY UNSTABLE, THE CONSUMERS FOUND THAT THE CAMPER WAS NOT INSTALLED WITH FRONT STABILIZING JACKS AND WAS LAT... Read more
THE CONSUMER HAD RAISED THE ROOF ABOUT 3/4 OF THE WAY WHEN THE MAIN CABLE SNAPPED, CAVING IN THE ROOF, THE DRAIN HOSE ON THE SINK FELL OFF RESULTING IN PUDDLES OF WATER BUILDING UP UNDER THE CABINET, THE ELETRICAL OUTLET INSIDE THE STORAGE SPACE (TABLE BENCH WAS FALLING OFF, THE CAMPER WAS VERY UNSTABLE, THE CONSUMERS FOUND THAT THE CAMPER WAS NOT INSTALLED WITH FRONT STABILIZING JACKS AND WAS LAT... Read more
THE CONSUMER HAD RAISED THE ROOF ABOUT 3/4 OF THE WAY WHEN THE MAIN CABLE SNAPPED, CAVING IN THE ROOF, THE DRAIN HOSE ON THE SINK FELL OFF RESULTING IN PUDDLES OF WATER BUILDING UP UNDER THE CABINET, THE ELETRICAL OUTLET INSIDE THE STORAGE SPACE (TABLE BENCH WAS FALLING OFF, THE CAMPER WAS VERY UNSTABLE, THE CONSUMERS FOUND THAT THE CAMPER WAS NOT INSTALLED WITH FRONT STABILIZING JACKS AND WAS LAT... Read more
THE CONSUMER HAD RAISED THE ROOF ABOUT 3/4 OF THE WAY WHEN THE MAIN CABLE SNAPPED, CAVING IN THE ROOF, THE DRAIN HOSE ON THE SINK FELL OFF RESULTING IN PUDDLES OF WATER BUILDING UP UNDER THE CABINET, THE ELETRICAL OUTLET INSIDE THE STORAGE SPACE (TABLE BENCH WAS FALLING OFF, THE CAMPER WAS VERY UNSTABLE, THE CONSUMERS FOUND THAT THE CAMPER WAS NOT INSTALLED WITH FRONT STABILIZING JACKS AND WAS LAT... Read more
THE CONSUMER HAD RAISED THE ROOF ABOUT 3/4 OF THE WAY WHEN THE MAIN CABLE SNAPPED, CAVING IN THE ROOF, THE DRAIN HOSE ON THE SINK FELL OFF RESULTING IN PUDDLES OF WATER BUILDING UP UNDER THE CABINET, THE ELETRICAL OUTLET INSIDE THE STORAGE SPACE (TABLE BENCH WAS FALLING OFF, THE CAMPER WAS VERY UNSTABLE, THE CONSUMERS FOUND THAT THE CAMPER WAS NOT INSTALLED WITH FRONT STABILIZING JACKS AND WAS LAT... Read more
THE CONSUMER HAD RAISED THE ROOF ABOUT 3/4 OF THE WAY WHEN THE MAIN CABLE SNAPPED, CAVING IN THE ROOF, THE DRAIN HOSE ON THE SINK FELL OFF RESULTING IN PUDDLES OF WATER BUILDING UP UNDER THE CABINET, THE ELETRICAL OUTLET INSIDE THE STORAGE SPACE (TABLE BENCH WAS FALLING OFF, THE CAMPER WAS VERY UNSTABLE, THE CONSUMERS FOUND THAT THE CAMPER WAS NOT INSTALLED WITH FRONT STABILIZING JACKS AND WAS LAT... Read more
CONSUMER RECEIVED RECALL AND TOOK THE TRAILER TO THE DEALER FOR THE REQUIRED REPAIRS. THE LARGER TIRES WERE INSTALLED BUT THE ADDITIONAL WEIGHT TO BE ADDED TO THE TRAILER WAS NOT AVAILABLE AT THAT TIME (00V-169). *YH
WATER HEATER WAS LEAKED .*YH
JAYCO
DESIGNER MH
(1999) — TIRES:TREAD/BELT
Sep 4, 2001
Incident date: Apr 4, 2001
VEHICLE IS A FORD E350 VAN CHASSIS. TOTAL COMPLETE TREAD SEPARATION OCCURRED. TEMP OUTSIDE 85 DEGREES. ONLY SIDEWALLS REMAIN. I HAVE THE REMAINS AND PICTURES. FORD AND FIRESTONE WERE NOT INTERESTED IN REPLACING THE REMAINING TIRES.*AK (DOT NUMBER: VD1L 1XD TIRESIZE: LT22575R16)
Incident date: Jun 9, 2000
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK (DOT NUMBER: VD1L1XD168 TIRESIZE: LT225/75R1)
Incident date: Jun 1, 2001
I HAVE DUAL TIRES ON THE REAR OF THE MOTORHOME. A TIRE BLEW OUT AS IT WAS BEING DROVE TO THE DEALER, A TIRE BLEW OUT LAST MONTH AND ANOTHER TIRE HAS THE TREAD SEPARATING. I ONLY HAVE 5000 ORIGINAL MILES ON THIS RV. THESE TIRES ARE DEFINITLY DEFECTIVE AND LIFE THREATENING. I AM NOT NEAR MY VEHICLE RIGHT NOW ELSE I WOULD HAVE PROVIDED MORE INFORMATION. PLEASE CALL ME OR EMAIL ME AND I WILL GIVE YOU ... Read more
Incident date: Sep 1, 2000
WHILE TRAVELING ON HIGHWAY RIGHT REAR WHEEL BOLT THAT HOLDS SPRING CAME OUT OF HOUSING, ABOUT 3 1/4 OF THE WAY. CONSUMER STATES COULD HAVE LOST WHOLE AXLE. PLEASE PROVIDE ANY FURTHER INFORMATION. *AK
JAYCO
CAMPER VAN
(1997) — TIRES:TREAD/BELT
May 30, 2001
Incident date: Mar 1, 2001
WHILE DRIVING CONSUMER EXPERIENCED TIRE TREAD SEPARATION AND THEN THE TIRE EXPLODED CONSUMER WAS ADVISED BY DEALERSHIP THAT THOSE TYPES OF TIRES DO NOT BELONG ON A TRALIER. (GOODYEAR WRANGLER HT LT215/85R16MS). *JB
Incident date: Nov 15, 2000
THE ABOVE TIRE BLEW OUT AND DELAMANATED CAUSING DAMAGE TO THE BODY OF THE CAMPER. SAME WAS PROPERLY INFLATED AND NOT OVERLOADED. HAS THERE BEEN ANY RECALLS ON THESE TIRES AS I KNOW OTHER PERSONS WHO ALSO HAD THESE TIRES FAILED. *AK (DOT NUMBER: MDHHRMOR45 TIRESIZE: ST22575R1)
Incident date: Jan 29, 2001
BOUGHT JAYCO MOTORHOME NEW. IT CAME WITH 7 NEW FIRESTONE TIRES. SIX (6) OF THOSE ORIGINAL TIRES HAVE BLOWN OUT EXPLOSIVELY. THE LAST TWO (2) DID SUBSTANTIAL DAMAGE TO OUR MOTORHOME. 6/9/00 @ 20,460 MILES LEFT-INNER DUAL BLEW; 7/12/00 @ 25,513 MILES LEFT INNER AND OUTER DUALS BLEW; 12/23/00 @ 36,495 MILES LEFT-INNER DUAL BLEW; 1/23/01 @ 38,152 MILES LEFT-INNER DUAL BLEW; 1/29/01 @ 38,281 MILES RIGH... Read more
Incident date: Feb 25, 2001
RIGHT REAR FIRESTONE STEELTEX TIRE EXPERIENCED TREAD SEPARATION WHILE DRIVING CAUSING DAMAGE TO THE VEHICLE, TIRE SIZE P225/75R16, DOT# VN1L1XA476. *SLC
Incident date: Oct 15, 2000
ORIGINAL EQUIPMENT ON A 1998, FORD ,JAYCO WITH 32000 MILES. ON OCTOBER 15, 2000 REAR LEFT INSIDE TIRE HAD TREAD SEPARATION WHILE DRIVING ABOUT 50 MPH. DEALER REPLACED TIRE, SAID IT WAS DEFECTIVE. ON MARCH 8, 2001 RIGHT REAR INSIDE TIRE HAD TREAD SEPARATION, AT 50 MPH. DEALER REFUSED TO REPLACE IT. *AK FIRESTONE TIRE, SIZE P225/75R16, DOT VDTLTXD227. *SLC
Incident date: Jul 1, 2000
GOODYEAR TIRE EXPERIENCED TREAD SEPARATION WHICH ALSO CAUSED DAMAGE TO THE VEHICLE, GOODYEAR STATED THE TIRE HAD LOW AIR PRESSURE AND WAS THE REASON FOR THE TIRE FAILURE, THE CONSUMER STATES THIS STATEMENT IS UNTRUE AND IS REQUESTING REIMBURSEMENT FOR THE DAMAGES TO THE VEHICLE. *SLC
CONSUMER HAS A HARD TIME KEEPING THE RV IN IT'S LANE WHEN THE VEHICLE IS PASSED BY A TRUCK OR SEMI, THE VEHICLE HAS BEEM ALIGNED BUT THE DEALER SAYS THERE IS NOTHING ELSE THAT CAN BE DONE. NLM
TWO FRONT FIRESTONE TIRES EXPERIENCED TREAD SEPARATION, TIRE MILEAGE WAS 15,154 (LT 225/75R16). NLM
Incident date: Oct 15, 2000
THE TREAD CAME OFF ONE TIRE. *AK (DOT NUMBER: MKOP1DOV TIRESIZE: LT21585R16)
Incident date: Oct 22, 2000
ON OR ABOUT NOVEMBER 9, 1999 THE HYDRAULIC SURGE BRAKE SYSTEM FAILED DURING AN EMERGENCY STOP. ON OCTOBER 22, 2000 THE SAME WHEEL CYLINDER FAILED WHILE CRUISING AT 60MPH. DEALER ORIG. SAID OTHERS IN SERIES HAD SAME PROBLEM IN 1999.
Incident date: Sep 12, 2000
WE HAVE BEEN IN CONTACT WITH JAYCO MFG FROM THE BEGINNING. MY WIFE AND I HAVE EXPERIENCED FOUR CATASTROPHIC BLOWOUTS IN THE LAST TEN MONTHS ON OUR NEW CAMPER. THE BRAKES ON THESE 12" TIRES SEEM TO BE OVERHEATING THE WHEELS CAUSING EXTREME TEMPERATURES ON THE TIRES UNTIL IT FINALLY EXPLODES. THE THIRD TIRE WE BLEW ONLY HAD THE INSIDE BEAD REMAINING ON THE RIM. I LOCKED OUT THE BRAKES AND HAVEN'... Read more
Incident date: Jun 1, 1997
THE REAR AXLE WAS MOUNTED INCORRECTLY CAUSING THE TIRES TO COME APART, ONE TIRE BLOW OUT AND THE OTHER FOUR HAD TREAD SEPARATION. ET
Incident date: Apr 1, 1999
PE00020, ORIGINAL EQUIPMENT ON 1999 JAYCO WITH DUEL REAR TIRES ON A FORD CHASSIS, TIRE SIZE LT22575R16, DOT VD. REAR PASSENGER INNER TIRE HAD A BLOWOUT WITH ONLY 1,000 MILES WHICH MAY HAVE CAUSED A CRASH. *AK *SLC
Incident date: Dec 3, 1999
POTENTIALLY DANGEROUS LP GAS SUPPLY ON REFRIGERATOR. HAD SINCE DEC. '99, JUST RECALLED AUG. 2000
Incident date: Jul 21, 2000
THE GOODYEAR WRANGLER HT TIRE SIZE LT P215/85R16 EXPERIENCED TWO TIRE TREAD SEPARATIONS WHILE DRIVING CAUSING DAMAGE TO THE RECREATIONAL TRAILER. *MJS
Incident date: Aug 6, 2000
SUDDEN TREAD PEEL OFF ALL BUT 6 INCHES, SLAPPING TREAD DAMAGED MOTORHOME PARTS( DOT NUMBER: TIRE SIZE: LT22575R16 )
Incident date: Apr 7, 2000
THE TREAD AND STEEL BELT OF THE GOODYEAR TIRE SEPARATED(MARATHON RADIAL TRAILER ST 225/75R15D)
Incident date: Aug 6, 2000
SUDDEN TREAD PEEL OFF ALL BUT 6 INCHES, SLAPPING TREAD DAMAGED MOTORHOME PARTS( DOT NUMBER: TIRE SIZE: LT22575R16 )
Incident date: Aug 7, 2000
I HAVE SIX OTHER TIRES WITH THE SAME INFO ON THEM JAYCO MOTOR HOME E SYOER DUTY( DOT NUMBER: VD1L1XD527 TIRE SIZE: LT22575R16 )
Incident date: Aug 7, 2000
WHILE DRIVING EAST ON I-26 NEAR EXIT TO HWY 301 AT APPROXIMATELY 11:00 AM, RIGHT INSIDE REAR TIRE TREAD SEPARATED CAUSING TIRE TO BLOW OUT AND DAMAGING STORAGE BINS AND WHEEL WELL.( DOT NUMBER: VD1L1XD527 TIRE SIZE: LT22575R16 )
Incident date: Jul 24, 2000
ON VACATION, SOUTH CAROLINA, 70 MPH FLAT ROAD, NO HAZARDS, 91 DEGREES OUTSIDE TEMP. AIR PRESSURE 80PSI IN TIRE. I HAD BEEN WATCHING UNUSUAL WEAR ON DRIVER SIDE READ INSIDE DUAL FOR 3000 MILES. TIRE WAS WEARING TREAD LINES UNEVEN. OF THE 5 TREAD LINES ON THE TIRE, TREAD LINES 2 AND 4 WERE CUPPED AND WORN MORE THAN THE REST OF ANY OF THE TIRES. I HAD THE TIRES CHECKED BY NUMEROUS TIRE FACILITIE... Read more
Incident date: Aug 19, 2000
WHILE FILLING HOLDING TANK, IT HOLDS 420 POUNDS AND IT SLIDES IN ON A SMALL LEDGE. THE SCREWS THAT ARE DESIGNED TO HOLD TANK IN. TQANK HAD 6 SCREWS MISSING ON THE BACK, AND 5 ON THE FRONT, AND THE REST OF THE SCREWS WERE HALF SCREWED IN. LEDGE IS CALLED A Z-BAR, WITH TWO STRAPS TO HOLD TANK IN PLACE. CONSUMER SAID WHOLE TANK FELL OUT, AND BROKE THE ON AND OFF VALVE, AND DRAINED THE TANK. IF THIS... Read more
JAYCO EAGLE CLASSIC: ON TWO SEPARATE OCCASIONS, BOTH TRAVELLING AT 60MPH ON INTERSTATE 10 IN ARIZONA, IN JULY, THE TREAD CAME OFF TWO FIRESTONE TIRES CAUSING $400 DAMAGE TO MY MOTORHOME. I FEEL THE TIRES CANNOT STAND UP TO THE EXTREME HEAT (100+). BOTH TIRES HAD GOOD TREAD WHICH SIMPLE CAME OFF THE TIRE. *AK( DOT NUMBER: TIRE SIZE: 225.75.16R )
CONSUMER NOTICED A PROBLEM WHEN PULLING THE JAYCO KIWI TRAILER, TRAILER SWAYING ACROSS THE ROAD. CONTACTED DEALER, DEALER REPLACED THE TIRES, PROBLEM STILL OCCURRED WHEN DRIVING AT 55 MPH. TRAVEL TRAILER WAS SWAYING ACROSS THE ROAD, CAUSING THE TRAILER TO FLIP OVER WHICH CAUSED AN ACCIDENT, TOTALING VEHICLE AND TRAILER. PLEASE PROVIDE ANY FURTHER DETAILS. *AK
Crash
Incident date: Apr 4, 2000
NHTSA ID 00V169000 CALLS FOR ADDING 180 LBS TO THE FRONT A-FRAME TO RESOLVE TRAILER WEIGHT IMBALANCE WHEN TANKS BEHIND REAR AXLE ARE LEFT FULL. I EXPERIENCED THE EXCESSIVE SWAY - RESULTING FROM 30-40 MPH CROSSWINDS - REFERENCED IN THE RECALL, IMMEDIATLEY FOLLOWING DELIVERY ON THE TRAILER (FULLY EMPTY TANKS). ADDING AN ANTI-SWAY DEVICE TO MY EXISTING WEIGHT DISTRIBUTION HITCH ELIMINATED THE EXCE... Read more