Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 573 complaints for JAYCO
Incident date: Aug 10, 2026
Our Jayco 166fbs trailered RV'S fresh water tank fell out of our rv on a camping trip to northern Michigan. On August 10th while on the way to Glen Arbor Mi while at a stop in Clare Mi it was noticed that there was a very large puddle of water where the RV was parked. Upon further inspection it was found that the two of the three straps that hold the 55 gallon fresh water tank by sheet metal screw... Read more
JAYCO
ALANTE
(2022) - EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:PLUMBING:POTABLE WATER:STORAGE TANK
Sep 3, 2026
Incident date: Aug 10, 2026
Our Jayco 166fbs trailered RV'S fresh water tank fell out of our rv on a camping trip to northern Michigan. On August 10th while on the way to Glen Arbor Mi while at a stop in Clare Mi it was noticed that there was a very large puddle of water where the RV was parked. Upon further inspection it was found that the two of the three straps that hold the 55 gallon fresh water tank by sheet metal screw... Read more
Incident date: Aug 10, 2026
Our Jayco 166fbs trailered RV'S fresh water tank fell out of our rv on a camping trip to northern Michigan. On August 10th while on the way to Glen Arbor Mi while at a stop in Clare Mi it was noticed that there was a very large puddle of water where the RV was parked. Upon further inspection it was found that the two of the three straps that hold the 55 gallon fresh water tank by sheet metal screw... Read more
Incident date: Aug 17, 2026
While traveling on [XXX] from Orlando to Longboat Key, FL on [XXX] at approximately [XXX], with approximately 10,000 miles on the vehicle, our roof-mounted solar panel detached from the pop-top roof at highway speed. Weather conditions were clear, calm, and dry. We did not realize the panel had detached until we stopped several hours later, at which point we discovered the panel was gone and a 1... Read more
Incident date: Aug 17, 2026
While traveling on [XXX] from Orlando to Longboat Key, FL on [XXX] at approximately [XXX], with approximately 10,000 miles on the vehicle, our roof-mounted solar panel detached from the pop-top roof at highway speed. Weather conditions were clear, calm, and dry. We did not realize the panel had detached until we stopped several hours later, at which point we discovered the panel was gone and a 1... Read more
Incident date: Aug 17, 2026
While traveling on [XXX] from Orlando to Longboat Key, FL on [XXX] at approximately [XXX], with approximately 10,000 miles on the vehicle, our roof-mounted solar panel detached from the pop-top roof at highway speed. Weather conditions were clear, calm, and dry. We did not realize the panel had detached until we stopped several hours later, at which point we discovered the panel was gone and a 1... Read more
Incident date: Jun 16, 2026
I purchased this 2026 Jayco Precept 34G Class A motorhome new in May 2026. During the first approximately 1,000 miles, it exhibited severe steering/handling instability requiring constant correction at highway speeds. As a first-time Class A owner, I initially thought this might be normal and continued operating it with family aboard. On XXX, a Ford commercial service center inspected the motorhom... Read more
Incident date: Jun 16, 2026
I purchased this 2026 Jayco Precept 34G Class A motorhome new in May 2026. During the first approximately 1,000 miles, it exhibited severe steering/handling instability requiring constant correction at highway speeds. As a first-time Class A owner, I initially thought this might be normal and continued operating it with family aboard. On XXX, a Ford commercial service center inspected the motorhom... Read more
Incident date: Jun 16, 2026
I purchased this 2026 Jayco Precept 34G Class A motorhome new in May 2026. During the first approximately 1,000 miles, it exhibited severe steering/handling instability requiring constant correction at highway speeds. As a first-time Class A owner, I initially thought this might be normal and continued operating it with family aboard. On XXX, a Ford commercial service center inspected the motorhom... Read more
Incident date: Aug 4, 2026
My husband I originally purchased this vehicle around October 2020. We are the only owners and when we purchased it, it had 78 miles on it. Since I purchased it I have had to pay out of pocket for all the tire sensors to be replaced, I have had to purchase a new heater fan, and a sensor for a seat belt that prevented my adaptive cruise control from working. A while back, a warning light came on... Read more
Incident date: Aug 4, 2026
My husband I originally purchased this vehicle around October 2020. We are the only owners and when we purchased it, it had 78 miles on it. Since I purchased it I have had to pay out of pocket for all the tire sensors to be replaced, I have had to purchase a new heater fan, and a sensor for a seat belt that prevented my adaptive cruise control from working. A while back, a warning light came on... Read more
Incident date: Aug 4, 2026
My husband I originally purchased this vehicle around October 2020. We are the only owners and when we purchased it, it had 78 miles on it. Since I purchased it I have had to pay out of pocket for all the tire sensors to be replaced, I have had to purchase a new heater fan, and a sensor for a seat belt that prevented my adaptive cruise control from working. A while back, a warning light came on... Read more
Incident date: Aug 4, 2026
The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 26V365000 (Structure, Suspension); however, the part to do the recall repair was not yet available. The contact stated that while driving approximately 20-25 MPH from a complete stop, the vehicle partially spun out. The contact was able to stop the vehicle. The contact stated that the failure could hav... Read more
Incident date: Aug 4, 2026
The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 26V365000 (Structure, Suspension); however, the part to do the recall repair was not yet available. The contact stated that while driving approximately 20-25 MPH from a complete stop, the vehicle partially spun out. The contact was able to stop the vehicle. The contact stated that the failure could hav... Read more
Incident date: Jun 4, 2026
The 4WD warning light illuminated on the dashboard of this 2017 Jeep Cherokee (only 67,000 miles). The vehicle was taken to an authorized Jeep dealership, where a technician officially diagnosed a complete mechanical failure of the Power Transfer Unit (PTU). The estimated cost to replace the failed component is approximately $4,000 out of pocket. This vehicle is experiencing the exact same mechan... Read more
Incident date: Jun 4, 2026
The Kona was driven a 1/2 hour before parking the vehicle. The Kona was turned off. Within 5 minutes smoke began wafting from under the hood. When I opened the hood to inspect I found the engine & underside of the hood was engulfed in flames. I closed the hood immediately. The Kona fully ignited with minor explosions & burnt completely to the metal frame within 25 minutes.
Fire
Incident date: Mar 17, 2026
The contact owns a 2016 Hyundai Veloster. The contact stated that while driving at 35 MPH, the vehicle shuddered and stalled. The vehicle was restarted. The contact shifted to reverse and pulled into a parking lot. The message that the transmission had overheated was displayed. The contact used a scanner and diagnosed the vehicle with clutch actuator failure. The local dealer was contacted. The ve... Read more
Incident date: Mar 17, 2026
After the 68c recall the power of the electric drive is limited. Frequent power loss occurs on highway driving during acceleration (merging onto highway or passing other cars). Despite the battery being charged up to 50% there is only 25% power available. The car is a plug in hybrid vehicle. The internal combustion engine states in these cases with several seconds delay. During that time the car ... Read more
Incident date: Mar 17, 2026
After the 68c recall the power of the electric drive is limited. Frequent power loss occurs on highway driving during acceleration (merging onto highway or passing other cars). Despite the battery being charged up to 50% there is only 25% power available. The car is a plug in hybrid vehicle. The internal combustion engine states in these cases with several seconds delay. During that time the car ... Read more
Incident date: Feb 24, 2026
6.2L Engine has well documneted problem with the valvetrane, I have had to fix it 2 times in 3 months. I have pictures and documents from servicing dealerships. Since my ownership, it has always been dealer-serviced. Unexpected catastrophic engine failure, which happened on a major interstate. GM service technicians know there is a valvetrane issue. This instance, the warning light came on under a... Read more
JAYCO
GRANITE RIDGE
(2025) - ELECTRICAL SYSTEM
Mar 12, 2026
Incident date: Mar 1, 2026
The contact owns a 2025 Ram 1500. The contact received notification of NHTSA Campaign Number: 26V059000 (Exterior Lighting, Electrical System). The local dealer was contacted to schedule an appointment; however, on the day of the appointment, the dealer called and informed the contact that parts were not available, and that the manufacturer was shipping a limited amount of parts to the dealers. Th... Read more
JAYCO
GRANITE RIDGE
(2025) - ELECTRICAL SYSTEM
Mar 12, 2026
Incident date: Mar 1, 2026
My 12.3” display screen goes really dark and I have to restart vehicle to reset.
JAYCO
GRANITE RIDGE
(2025) - EXTERIOR LIGHTING
Mar 12, 2026
Incident date: Mar 1, 2026
The contact owns a 2025 Ram 1500. The contact received notification of NHTSA Campaign Number: 26V059000 (Exterior Lighting, Electrical System). The local dealer was contacted to schedule an appointment; however, on the day of the appointment, the dealer called and informed the contact that parts were not available, and that the manufacturer was shipping a limited amount of parts to the dealers. Th... Read more
Incident date: Sep 1, 2025
Driving down local (residential) roads, the ICCU died; towed to dealership 12/3/2025. All 12 volt electrical was inoperable. So no hazard lights, no shift to neutral, no locking the doors. It was towed to the dealer. ICCU is now being ordered. The Master Warning light and 12V battery warning light illuminated. I was fortunate to be able to park in a parking lot just before all electrical died. ... Read more
Incident date: Sep 1, 2025
The 2026 Kawasaki ZX-6R is under an active safety recall and has been officially classified by Kawasaki as “Unsafe to Operate.” Kawasaki has confirmed in writing that there is no approved repair procedure and no repair timeline available. The motorcycle cannot be used in any capacity, but I am required to continue making payments. This is a failure to remedy a known safety defect. I am request... Read more
Incident date: Oct 19, 2025
I [XXX] and I am the owner of a 2020 Lincoln Corsair (VIN: [XXX] ). The vehicle is under a recall for the backup camera and wiring harness that affects the visibility of the rear-view image. When I contacted my local Lincoln dealership, they informed me that the recall parts are unavailable and that the earliest possible repair appointment is not until March 2026. I purchased the vehicle in Octo... Read more
Incident date: Oct 19, 2025
When I start the car it informs me that my seat belt is not being worn. Even though it is. Then a message appears on my dash that says "Srs airbag system malfunction visit your dealer" My family's safety is at risk if ever involved in a accident with no airbag deployment.
Incident date: Jun 20, 2025
Speedometer & gauges will randomly blackout and not work and it causes the engine to do funny things while driving. Battery drains from the issues (stranded twice even after new batteries installed). Rear view camera sometimes glitches as well and freezes up.
Incident date: Jun 20, 2025
Speedometer & gauges will randomly blackout and not work and it causes the engine to do funny things while driving. Battery drains from the issues (stranded twice even after new batteries installed). Rear view camera sometimes glitches as well and freezes up.
Incident date: Jul 18, 2025
My back up camera not working blanking out dorstort screen
Incident date: Jul 18, 2025
The contact owns a 2025 Honda Pilot. The contact stated that while stopped at a traffic signal, the accelerator pedal was depressed; however, the vehicle failed to respond as intended. The vehicle then jolted forward into gear. There was no warning light illuminated. The contact stated that the failure was intermittent but only occurred while stopped at a traffic signal. The contact turned off the... Read more
Incident date: Aug 24, 2025
The tires have lost tire pressure very often. The tires have gotten completely flat 2 times already and I’ve had to call my insurance. The tires are only 6 months old and have been flat 2nd already. 225/55R19 99V BSW ALL-SEASON TIRE
JAYCO
MELBOURNE CLASS C
(2015) - UNKNOWN OR OTHER
Aug 6, 2025
Incident date: Aug 5, 2025
NHTSA CAMPAIGN ID 15V705000 16V403000 20V648000 20E064000 19V615000
Crash
JAYCO
MELBOURNE CLASS C
(2015) - ENGINE
Aug 6, 2025
Incident date: Aug 5, 2025
NHTSA CAMPAIGN ID 15V705000 16V403000 20V648000 20E064000 19V615000
Crash
Incident date: Jul 26, 2025
The contact owns a 2016 GMC Acadia. The contact stated that while driving at an undisclosed speed, the second-row seat belts become inoperable. The contact stated that the seat belt buckle failed to latch as intended. An unknown dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 206,000... Read more
Incident date: Jul 26, 2025
When the turn signal bar is in the neutral position, the right turn signal stays on. When the turn signal bar is in the left position, the right turn signal turns off, but the left turn signal stays off. This makes it impossible to signal left, and often causes the right turn signal to come on, which can be misleading to other drivers.
Incident date: Jul 26, 2025
The "Service Airbag" light and notification comes up on the dash. This happened in the past as this vehicle was part of a recall NHTSA 14V118. The car was service for that recall already back on 3-18-2014 but the issue came back. This is dangerous because when that light is on, the airbags will not go off in the event of an accident. I need this fixed at no charge. Thank you.
Incident date: Jun 11, 2025
NHTSA CAMPAIGN ID: 16V907000 Report Date: DEC 15, 2016 Vehicles Affected: 42231 Consequence: If the engine stalls, there is an increased the risk of a crash. What You Should Do: Chrysler will notify owners, and dealers will replace the crankshaft or camshaft sensor, free of charge. The recall began February 8, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number... Read more
Incident date: Jun 11, 2025
The contact owns a 2024 Honda CR-V. The contact stated while driving 25 MPH, the message "Engine System Problem - Power May Be Reduced" was displayed, and the vehicle lost motive power. The contact was able to pull over to the side of the road and restarted the vehicle. The contact stated that the failure recurred while driving. The dealer was notified of the failure and an appointment was schedu... Read more
Incident date: Jun 30, 2025
Bad glare from the front shiny plastic dash section onto the windshield during sunny days. It makes it hard to see and is a hazard.
Incident date: Jun 30, 2025
Transmission shot after 100k miles. Dealer sold us on a lifetime transmission system, never to be serviced. There are thousands of people having the same problem on Reddit
Incident date: Jun 30, 2025
I have recently experienced an issue touchscreen delamination, which I understand has affected other Subaru owners as well. While my vehicle is no longer under the standard warranty, I believe this issue stems from a known defect and not normal wear and tear. More importantly, it has created a significant safety concern. Calling people on accident and in my case call 911 by mistake. The touchscre... Read more
Incident date: Jan 1, 2025
April 22, 2025 my 2008 Jeep lost power. There was a sequence, where one warning light was followed by another, followed by a complete loss of power. I charged the battery, car started up, I drove to dealer (a 5-minute trip), and by my arrival the Jeep had again lost all power. Dealer checked the vehicle, and told me the battery and charging system were fine, but the ABS brake modulator was drai... Read more
Incident date: May 22, 2025
Odometer Fraud. The contact purchased a 2021 Toyota Supra. The contact stated that after obtaining the vehicle's Carfax history report, it was discovered that there was a mileage discrepancy. The vehicle was a private dealer sale. At the time of purchase, the vehicle mileage was 47,764, and after receiving Carfax history report, it was discovered that the mileage was 72,650.
Incident date: May 1, 2024
Propulsion power is reduced
Incident date: May 1, 2024
While driving the vehicle shut off in the middle of the roadway. It sat in the road till it got towed. Brought it to the dealership where it was purchased and they said the engine was blown. Themis vehicle is equipped with the 6.2 motor. It happened February 16th. The dealership confirmed the engine failed. It is siting currently at the dealership and could be available for inspection.
Incident date: May 1, 2018
My 2019 Dodge Grand Caravan GT driver side sliding door is jammed shut and locked. I took it to 2 dealerships near me and both want almost $1000 per door to fix. The actuator is out and they said the loud noise when opening and closing the passenger side sliding door is a sign that door is also about to go out. My VIN doesn’t fall into the recalls. This seems like it is a hazard. If both doors i... Read more
Incident date: May 1, 2018
Excessive oil consumption, engine started knocking, dealer confirmed needs engine replacement which is covered under ONLY original 1st owner and NOT subsequent owner. Hyundai refuses help. Have not been able to drive my Tucson for a year. Still paying monthly payments and insurance
Incident date: Jun 10, 2003
The contact owns a 2007 Jeep Grand Cherokee. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 14V438000 (Electrical System) by the previous owner; however, the recall repair failed to prevent the failure from occurring. The contact stated that while driving at various speeds, the vehicle momentarily lost automotive power and occasionally shut off while idlin... Read more
Incident date: Jun 10, 2003
While driving the vehicle, the sunroof spontaneously shattered upwards