Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 557 complaints for JAYCO
Incident date: Mar 17, 2026
After a recent purchase of a new 2026 Jayco Greyhawk 29MV RV, I discovered my 2 cats trying to enter a previously unknown and unfinished opening adjacent to a designated sleeping/play area of my RV in the cab overhead. One of the cats was panicked as he was stuck in the opening. The opening is very difficult to see unless you climb well forward into the sleeping area for closer examination which... Read more
Incident date: Mar 17, 2026
After a recent purchase of a new 2026 Jayco Greyhawk 29MV RV, I discovered my 2 cats trying to enter a previously unknown and unfinished opening adjacent to a designated sleeping/play area of my RV in the cab overhead. One of the cats was panicked as he was stuck in the opening. The opening is very difficult to see unless you climb well forward into the sleeping area for closer examination which... Read more
Incident date: Mar 17, 2026
After a recent purchase of a new 2026 Jayco Greyhawk 29MV RV, I discovered my 2 cats trying to enter a previously unknown and unfinished opening adjacent to a designated sleeping/play area of my RV in the cab overhead. One of the cats was panicked as he was stuck in the opening. The opening is very difficult to see unless you climb well forward into the sleeping area for closer examination which... Read more
Incident date: Feb 24, 2026
Tailgate door is not functioning. Tailgate problem message on dash. Cannot open door with remote nor manually.
JAYCO
GRANITE RIDGE
(2025) — UNKNOWN OR OTHER
Mar 12, 2026
Incident date: Mar 1, 2026
I am writing to file a complaint on the service that was provided at Vann York Honda. On February 17, 2026, I was returning home from work and my car had a hard idle at start up. I was able to drive it home without issue. The next day, February 18, I got in my car and I had another hard idle start with many check engine codes appearing on the dashboard. I drove it to Vann York Honda in High Po... Read more
JAYCO
GRANITE RIDGE
(2025) — UNKNOWN OR OTHER
Mar 12, 2026
Incident date: Mar 1, 2026
I have owned my 2025 Jayco Granite Ridge 22T for approximately 9 months. I have encountered a number of warranty issues that are slowly being resolved. I write to you out of concern for a leaking pinion seal (at ~14,000 miles) that may lead to driveshaft and/or differential failure events including rear wheel lockup. This has been reported for the 2024 Jayco Granite Ridge 22T and a safety ... Read more
JAYCO
GRANITE RIDGE
(2025) — ENGINE
Mar 12, 2026
Incident date: Mar 1, 2026
I am writing to file a complaint on the service that was provided at Vann York Honda. On February 17, 2026, I was returning home from work and my car had a hard idle at start up. I was able to drive it home without issue. The next day, February 18, I got in my car and I had another hard idle start with many check engine codes appearing on the dashboard. I drove it to Vann York Honda in High Po... Read more
Incident date: Sep 1, 2025
Dodge Promaster RV van, has safety issue with rear exit door. The door pull can't be acessed because of wardrobe cabinet. Less then 2' clearance between them. This ia a safty concern because being a Rv this is a emergency exit. The pull handle should be reversed for easy access.The model is Jayco Comet on Dodge Promaster van.
Incident date: Sep 1, 2025
Torque converter failed at 82000 miles. Had been showing hesitation for some time. Found out this is a common problem for this year and model. No recall yet. I just paid $4226 to replace torque converter at the Ford dealership! There were no warning lights or messages.
Incident date: Oct 19, 2025
Description of the Incident: While driving our RV on the expressway, the slide-out unexpectedly extended on its own without anyone pressing the control button or getting up from their seat. The slide-out extended several feet outward while the vehicle was moving at highway speed. Component/System that Failed: The slide-out mechanism/control system malfunctioned. It appears to have activated sponta... Read more
Incident date: Oct 19, 2025
There is a fuel line above the engine that is leaking fuel onto the top of the engine and running down to the exhaust components. Car is giving off a very strong gas smell. Brought it to Porsche Jacksonville and they are replacing the fuel line above the engine. They have to pull the engine to do so. No warning messages at all, just a strong gas smell. You can pull the rear engine cover and look ... Read more
Incident date: Jun 20, 2025
The contact owns a 2024 GMC Sierra 1500. The contact stated that while operating the vehicle, the windshield washer fluid activated unintendedly and sprayed over the front windshield, causing a visibility hazard for the driver. The vehicle was taken to the local dealer who repaired a loosened electrical wire, and the vehicle was repaired. Additionally, the radio cluster unintendedly deactivated, a... Read more
Incident date: Jun 20, 2025
The contact owns a 2020 Kia Sorento. The contact stated that while driving on several occasions at various speeds, the vehicle consumed an excessive amount of engine oil. The contact stated that on several occasions, there was no oil or low oil in the oil pan. The contact stated that oil needed to be added to the vehicle daily. The vehicle was not diagnosed or repaired. The manufacturer was notifi... Read more
Incident date: Jul 18, 2025
The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while driving 65 MPH, the passenger’s side exterior A-pillar trim detached from the vehicle and flew off the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 130,000... Read more
Incident date: Jul 18, 2025
In or about December/2022, I had made numerous attempts to fix my vehicle's engine. It kept stalling on the roadway and finally Hyundai agreed the motor was the problem and they ended up installing a new motor. The vehicle was then out not warranty and they said they were not responsible for the vehicle any longer. The vehicle's check engine light kept coming on and off at times. I did minor work ... Read more
Incident date: Aug 24, 2025
The contact owns a 2017 Dodge Journey. The contact stated that while driving at an undisclosed speed, the air bag warning light unexpectedly illuminated. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 138,718.
JAYCO
MELBOURNE CLASS C
(2015) — AIR BAGS
Aug 6, 2025
Incident date: Aug 5, 2025
I own a 2023 Chevy Bolt EV. Around 9/27/24 at 5,144 miles, the vehicle began experiencing serious electrical and propulsion issues. It has been to the dealership six times, each requiring a tow due to total loss of function. Issues include blown fuses, charging failures, shifting problems, propulsion loss, and repeated warning messages. Repairs have involved fuse box replacements, a new wiring har... Read more
JAYCO
MELBOURNE CLASS C
(2015) — ELECTRICAL SYSTEM
Aug 6, 2025
Incident date: Aug 5, 2025
I own a 2023 Chevy Bolt EV. Around 9/27/24 at 5,144 miles, the vehicle began experiencing serious electrical and propulsion issues. It has been to the dealership six times, each requiring a tow due to total loss of function. Issues include blown fuses, charging failures, shifting problems, propulsion loss, and repeated warning messages. Repairs have involved fuse box replacements, a new wiring har... Read more
Incident date: Jul 26, 2025
The contact owns a 2017 Jayco Precept built on a 2016 Ford Motorhome Chassis. The contact stated while driving approximately 55 MPH, there was smoke coming from the rear of the RV. The contact pulled over to the side of the roadway and stopped the RV. The RV was towed to the local repair center, where it was diagnosed and determined that hydraulic fluid had leaked onto the exhaust pipes, causing t... Read more
Incident date: Jul 26, 2025
Fuel pump part number JL1Z*9H307*G failed at highway speed leaving vehicle stranded in express traffic lanes. But for the prompt response from FHP this would have resulted in a serious crash. The vehicle has almost never been operated below 30% of fuel capacity and has never been operated to near empty fuel. There are no known wear or accidents that impact the fuel system. there were no warnings o... Read more
Incident date: Jul 26, 2025
Fuel leak on top of fuel tank and it’s available for inspection. The safety of passengers and others were put at high risk since fuel is highly flammable . The problem is present at all times when the vehicle is started . The leak is highly visible by any bystander. The vehicle has not been inspected by the manufacturer or police or others . There were no warning lights or other symptoms pri... Read more
Incident date: Jun 11, 2025
The contact owns a 2022 Hyundai Santa Cruz. The contact stated that while driving at approximately 60 MPH, the accelerator pedal was depressed to pass another vehicle however, the vehicle started to lose motive power. The contact stated that the check engine warning light was illuminated. The contact stopped the vehicle but did not turn off the vehicle. The contact stated that after shifting to dr... Read more
Incident date: Jun 11, 2025
Twice in the last week while driving with the Adaptive Cruise Control on the car has gone into the "collision mitigation" mode where the brakes engage with no warning but there was nothing in front of the car to cause this to happen. Both times were going up a small hill and on the other side of the hill was a police cruiser so we presume there was something (RADAR?) that the police were using tha... Read more
Incident date: Jun 30, 2025
The vehicle has been in the shop for a multiple cylinder misfire 5 times now. RAM has been unable to repair the vehicle. This poses a potential safety issue because it could happen while I am driving on the road and potentially cause an accident.
Incident date: Jun 30, 2025
Our Alante's front reading lights and dome light over the bunk quit working. We found a blown fuse, new fuse blows immediately. Repair shop found wires crimped, chafed, some cut clean through by rubbing on fiberglass structure. Problem is a manufacturing defect. The installer routed the wires improperly and the inspector never caught it. These wires were shorting-out behind an enclosed area. In th... Read more
Incident date: Jun 30, 2025
The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was ma... Read more
Incident date: Jan 1, 2025
since day number one this vehicle has had an issue of maintaining a charge even when you drive it regularly , if you don't start it the next day it needs a jump , agew days after purchase a new battery was installed and the problem persisted , this vehicle has the same issues as the other 2020 Ford Fusion models that have been recalled?? But unfortunately under the VIN there has been no recall w... Read more
Incident date: May 22, 2025
The contact owns a 2024 Ram 2500 equipped with Firestone Tires, Tire Line: Firestone TransForce HT, Tire Size: LT275/70/R18, and DOT Number: VN15TH73023. The contact stated that while driving approximately 70-75 MPH and passing another vehicle in the fast lane, the rear driver's side tire experienced a blowout. The contact activated the hazard lights and was able to pull to the shoulder of the r... Read more
Incident date: May 1, 2024
Malfunction of display LCD screen has become delaminated causing loss of hands free communication, navigation, temperature controls, & settings. LCD screen sporadically goes off & on without being able to control display causing a beeping sound as it randomly jumps between screen settings.
Incident date: May 1, 2024
I've had 3 incidents in the past 60 days where the car has been parked with shut off the engine, only to come back hours later and find the electric fuel pump in the gas tank running. When this happens, I start up the car then shut it off and then the pump is no longer running. I can't say whether the pump sometimes doesn't get shut off when the car is parked or if the pump somehow comes back on... Read more
Incident date: May 1, 2018
Engine harness wires insulation is falling apart very early after 3 years. It’s causing arching inside the insulation. Issues is from overheating and can cause a fire. Isolation needs to be upgraded and wire harness needs replaced.
Incident date: May 1, 2018
The 10R80 transmission on a 2019 F150, with 56,000miles failed on multiple times. It would slip out of gear especially in the lower gears. It has even shifted from 10/9 gear into neutral and then back into 4 gear and stall on the highway. The transmission , make noise, grinds through t the gears all the time. The engine warring lights are on. The vehicle is unsafe to drive with transmission fail... Read more
Incident date: Jun 10, 2003
I took my car in this morning for a recall. For the fuel pump. It took the dealership very little time to get my car out which was strange for me because originally they told me it would take 4-5 hours. Following the recall I needed gas since I was told to have a little under half a tank. I was on empty following the procedure. While I was pumping gas I had my hand help on the pump. There was not ... Read more
Incident date: Jun 10, 2003
Hello, Christmas Day my daughter, grandson, and I went to the movies to see Sonic. Afterwards we were waiting at the red light and when the light turned green I pressed the gas. The car did not advance forward but rolled into the middle of the road. The blessing for us was that it was Christmas and not alot of traffic in this area that is normally very crowded. I was able to put the car in reverse... Read more
Incident date: Jun 10, 2003
The Lippert Schwintek slide system has failed on our 2020 Jayco Melbourne 24L at least five times (and been repaired 4 times - about to be 5 times) since it was purchased on 9/18/2023. When the slide fails, it is not locked into place and will extend out of the perimeter of the RV when driving around a corner or curve. This results in danger to us as it can cause us to lose control of the RV i... Read more
Incident date: Dec 5, 2024
The contact owns a 2018 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had n... Read more
Incident date: Dec 5, 2024
On [XXX], I was driving my 2021 Jayco Motorhome built on the Ford F53 chassis on a trip to Tucson, Arizona. On my way there, just outside of Clovis, NM, I noticed a strange vibration in my front end. When I attempted to slow down to enter Clovis, I heard grinding as I stepped on the brake and had a hard time slowing. We immediately searched for a local Ford Truck repair shop. Finding none anyw... Read more
Incident date: Dec 5, 2024
Headlights are super dim, not lighting the road properly. My halogen headlights on my old 2016 Mitsubishi Outlander are much brighter than these Honda LEDs. To make matters worse, headlights are aimed a bit high. I took it to Honda service and complained and they acknowledged that the lights are aid a bit high and that they are weak, but cannot do anything about it. Honda should recall these headl... Read more
Incident date: Jul 17, 2024
The contact owns a 2025 Honda HR-V. The contact stated while driving at approximately 25 MPH, there was an abnormal sound before the vehicle stalled. The contact received notification of NHTSA Campaign Number: 24V744000 (Steering). The dealer was contacted and informed the contact that the parts were not yet available for the recall repair. The dealer informed the contact that someone would call t... Read more
Incident date: Oct 14, 2024
Faulty micro-switch from factory, causes power surge. Flawed microswitch in transaxle shift cable. Incomplete connection of microswitch resulting higher voltage to PCM.(power control module) This irregularity, shows a DTC code reducing power propulsion during movement. The car will loose power & ability to shift. During driving movement. Quite a safety concern. A "shift to park" error displ... Read more
Incident date: Aug 27, 2024
Clock spring frayed and uncoiled. Unknown steering issue till clockspring checked. Airbag inflator is unoperational. Current clockspring recall for Ford does not cover this vehicle. Widen your recall. Most owners would believe it to be a power steering issue with pump and fluid, like we did.
Incident date: Aug 27, 2024
Clock spring frayed and uncoiled. Unknown steering issue till clockspring checked. Airbag inflator is unoperational. Current clockspring recall for Ford does not cover this vehicle. Widen your recall. Most owners would believe it to be a power steering issue with pump and fluid, like we did.
Incident date: Aug 16, 2024
The heat shield above the catalytic converter and associated pipes were not extended far enough which caused the pass through storage and wiring harness covering to melt. This could have been a disaster. There is a recall on 2018 and prior same models for the exact same problem. Jayco is of no help as there is not a recall for this year model. There are other owners with the same problem. This cou... Read more
Incident date: Aug 16, 2024
The wind deflector/bug guard on the sunroof broke and pieces from the broken mechanism proceeded to lodge themselves throughout the track of the sunroof causing the entire track system to break/malfunction. There are several screws that were snapped from the plastic track, which then left the sunroof glass “bouncing” and unsecured on the car. If this was not noticed prior to hitting the highw... Read more
Incident date: Aug 16, 2024
The wind deflector/bug guard on the sunroof broke and pieces from the broken mechanism proceeded to lodge themselves throughout the track of the sunroof causing the entire track system to break/malfunction. There are several screws that were snapped from the plastic track, which then left the sunroof glass “bouncing” and unsecured on the car. If this was not noticed prior to hitting the highw... Read more
Incident date: Jun 3, 2024
2018 Honda vehicle Head Gasket failure and Fuel pump failure were detected by New Jersey Park Ridge local service and New Jersey Tenaflay Honda service. All panel lights in my vehicle are on. Problems I experienced included intermittent stalling or loss of power, no gas flow. However, what scared me the most was that while driving at normal speed, the engine lost all its power and stopped taking g... Read more
Incident date: Jun 3, 2024
The inside shoulder of all four tires are bald and unsafe. The rest of the tire tread has ~7/32 of depth remaining. Because this suspension issue only affects the inside edge of the tire it is difficult to detect. Not all Gen 5 Honda Odysseys have this problem but I've read of others with the same problems as mine. The tires cross the threshold of 2/32" by approx. 23k miles. When the rest of ... Read more
Incident date: Mar 23, 2024
The warning light comes on and then the traction control goes off and the cruise control will disengage all at once. There is also no trailer brake assist. This has been verified by a dealer in Columbus, GA. It is constantly going off and on. The warning light and the warning bell are a constant distraction to the driver. The truck was bought and within 50K miles it started. No warning.
Incident date: Dec 29, 2023
The contact owns a 2015 Kia Rio. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool c... Read more
Incident date: Dec 29, 2023
UNKNOWN. MY VQN CAUGHT FIRE UNDER MY HOOD NOT SURE WERE IT CAME FROM.
Fire