Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 3,627 complaints for JAGUAR
Incident date: Aug 14, 2024
235/65r18 tire. I was driving on the highway and all of a sudden it was a loud noise and immediate tire noise. I struggled to slow the vehicle down and pull to the side of the road The tire is absolutely destroyed both on the inside and the outside side walls of the tire. I could have had a horrible accident because the car was completely out of control when the tire blew
Incident date: Aug 14, 2024
High voltage battery is over heating. Constantly getting messages stating "Traction Battery Fault Detected" when charging or when there are days of extreme heats. In addition, when charging, a loud fan like noise is present and car gets really hot. Now my car is stating "Stop Safely Battery Fault detected " right in the middle of me driving and I lost power for about 14 seconds. Power goes in and ... Read more
Incident date: Aug 8, 2024
Was driving on a 5 hour car ride at 5pm on August 16th and was going up a hill, the vehicle quickly lost all power and the engine light lit. I was able to pull the car to the side of the road with the momentum that the car already had, but was not able to get the car to a safe space (its about 6 inches from an exit ramp lane), as the car would not drive. Once I got the car to the side of the roa... Read more
Incident date: Aug 5, 2023
See attached document for complaint
Incident date: Aug 5, 2023
My truck's gas pedal does not always accelerate the truck. By playing lightly with the accelerator I can usually keep the truck accelerating. If I press the accelerator to the floorboard, the truck just stops, so I never do that. Maybe 3 times in 4 years. Several times I have been on a freeway and my truck comes to a complete stop. Very Scary! My truck has had this behavior since I first bought i... Read more
Incident date: May 11, 2024
I keep having problems with the brake lights and all of the back lights, have fixed or replaced them 7 to 8 times in the last 2 years, and my passenger door will not lock, know another person that has a Kia that has the same problem
Incident date: May 11, 2024
The contact owns a 2017 Hyundai Santa Fe. The contact stated while driving approximately 60 MPH, the vehicle was making an abnormal knocking sound with the check engine warning light illuminated. The contact exited the highway and stopped at an auto parts store. The contact was advised by the store employee to have the vehicle towed to a repair shop. The contact had the vehicle towed to an indepen... Read more
Incident date: May 21, 2024
When passing under a bridge or traveling underneath train tracks, the forward collision warning would activate causing the car to brake when no other vehicle is in front
Incident date: Feb 2, 2023
PARASITIC BATTERY DRAIN DEFECT complaint: prior to 07/16/2024, I received a "low voltage" error on my Toyota RAV4 screen a few times. On 07/16/2024, I took it to the dealership. My battery tested "good" and the Toyota dealership charged me 39.95 to tell me that everything was working well on my vehicle. The very next day (24 hours later), 07/17/2024, my vehicle would not start and had to be towed ... Read more
Incident date: Feb 2, 2024
No warning lights before or after the problem occurred. Driving about 25mph with traffic heard loud noise like something broke then sounded like plastic was dragging, the engine was a lot louder. I got it off traffic and pulled over. Nothing under the car. No warning or engine lights came on. Dealer told me it was a fly wheel on 6/26 and covered under warranty. Said it would take 2 weeks to re... Read more
Incident date: Feb 2, 2024
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the temperature gauge indicated that the vehicle was overheating, after which the vehicle entered LIMP Mode and lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was towed to an ... Read more
Incident date: Feb 2, 2024
My car is a full electric Jaguar In the dashboard has a display telling me Battery default drive with caution The car was charging up to 70% of battery According to the owners handbook Do not charged in the garage About January I got a recalls on the battery I took the car to the dealership about a month latter I got my car back About a month later same thing last time was in March for t... Read more
Incident date: Jul 12, 2024
I am dealing with ford on two brand new mustangs. That are both failing electrically and they claim they have fixed yet haven’t and still exhibiting gross safety concerns. This is simply large scale negligence. Both Mustangs screens have and are randomly blacking out creating massive safety concern when no guages or functions are present. I’ve contacted them and a.... Read more
Incident date: May 1, 2024
Steering wheel stated making weird noise when turning. Got harder to steer and started jerking while driving. The explorer jerked from side to side and almost caused me multiple wrecks. I took it to the shop and it was my steering rack and pinion that needed replacing and may also have to be reprogrammed, which is an extra $600.00. I have had several cars and never had an issue like this! Not to m... Read more
Incident date: Jul 2, 2024
I took my new car through the car wash I notice water go in the car some how and I could hear this gargling I thought it was coming from the A pilar. I also notice this when it rainned would do the same thing. I took it in to the dealership and they told that it was the drain lines from the moon roof. two week later it rained again and took my car and could hear that same noise that water was in t... Read more
Incident date: Jul 11, 2024
The electrical system is a nightmare in this vehicle. My automatic emergency braking system was activating while I was going 60mph on the highway with no vehicles or reasons to have this feature activate. It happened on numerous occasions. I had passengers in the car and they witnessed it. It was very alarming to be cruising along at 50+ mph and the braking system jolted the car to a stop. I ... Read more
Incident date: Jul 9, 2024
Since I purchased this vehicle new, there have been several persistent, and dangerous problems. I have repeatedly reported these to my local dealership, Larry Miller VW, in Lakewood, Colorado, and they have effectively ignored me. The first problem is with the steering column/lane assist functions. The failure light/beep for lane assist is frequently alarming, and the control of the steering ... Read more
Incident date: Jun 15, 2024
Unknown what failed but my car was set on fire today. Whole dash was completely burnt.
Fire
Incident date: Jul 4, 2024
Vehicle showed over a quarter tank of fuel and shut off unexpectedly in a corner.
Incident date: Jul 1, 2024
The contact owns a 2020 Ram 1500. The contact stated the tailgate failed to open with the key fob. The vehicle had not been taken to the dealer. The vehicle had not been diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was 55,000.
Incident date: Jun 27, 2024
The engine started ticking. I was driving on the highway and it started as a very slight sound (not yet ticking/knocking). But when I slowed down to exit the highway and then started to accelerate again the clicking got worse. The check engine light came on and I checked the code and it was P0014 and P0024. The oil was also low. I took it to the dealership and they said I need a new engine.
Incident date: Jun 27, 2024
The new Tesla 3 Highland has eliminated the driving wheel stalks and in order to signal a turn, one has to press on one of two side-by-side areas of the steering wheel. After many years of pushing the stalks to indicate a turn, it's not easy to determine which part of the wheel to press to signal a turn or lane change. I have to look at the wheel to do this, which is clearly a safety issue. Better... Read more
Incident date: Jun 26, 2024
The transmission/torque converter is causing (bucking, kicking, jerking, slipping, difficulty when taking off, shuddering during driving, fishbite, and chuggle). Its becoming a safety hazard now because its putting me and others at risk for an accident. The vehicle will hesitate to go in which if traffic may be rear ended by another vehicle. During weather/rain the vehicle will lose traction and t... Read more
Incident date: Jun 26, 2024
The contact owns a 2020 Ford F-150. The contact stated that after parking on an incline with the engine running, the contact exited the vehicle and moments later the vehicle reversed and crossed a busy road before driving into ditch. The contact stated that during the failure the vehicle nearly collided with a second vehicle while crossing the road. Prior to the failure, the vehicle experienced el... Read more
Incident date: Mar 26, 2024
ELECTRONIC POWER STEERING FAILED WHILE DRIVIING WITH WARNING. FAILED SYSTEM IS AVAILABLE FOR INSPECTION ON VEHICLE DUE TO LACK OF RECALL FOR SPECIFIC VEHICLE. COMPONENT FAILED WHILE DRIVING SPEED LIMIT ON HIGHWAY CURVE ENDANGERING SELF AND OTHERS. PROBLEM HAS BEEN CONFIRMED HOWEVER RECALLS ARE NOT APPROPRIATED TO VEHICLE IN QUESTION. IT HAS BEEN INSPECTED BY MECHANIC SHOP WHO STATED DEALERSHIP MUS... Read more
Incident date: Jun 14, 2024
Due to the location of the horn on the 2023Tesla Model X it poses a serious problem in an emergency. What component or system failed or malfunctioned, and is it available for inspection upon request? The location of the horn on the steering column is a serious danger in an emergency due to its design and location making to hard to access in a emergency situation How was your safety or the safet... Read more
Incident date: May 3, 2024
All warning lights are active on the dash touch screen and the IP. The warning is audible and visual and cycling rapidly and very annoying. Dangerous when driving as a distraction making driving after dark very dangerous. This is the second time in a year this same problem has happened. We are the original owners of the car bought from Art Mohen Honda in Jackson Michigan in 2017. The first incide... Read more
Incident date: May 3, 2024
All warning lights are active on the dash touch screen and the IP. The warning is audible and visual and cycling rapidly and very annoying. Dangerous when driving as a distraction making driving after dark very dangerous. This is the second time in a year this same problem has happened. We are the original owners of the car bought from Art Mohen Honda in Jackson Michigan in 2017. The first incide... Read more
Incident date: Jan 1, 2024
The contact owns a 2017 Chevrolet Silverado 1500. The contact stated while driving approximately 45 MPH, the vehicle started shuddering with the check engine warning light illuminated. The contact stated that it was difficult to shift to second gear. The contact was able to pull the vehicle to the side of the road and inspect the transmission fluid; however, the failure persisted. The vehicle was ... Read more
Incident date: Mar 10, 2024
The contact owns a 2017 Ford Escape. The contact stated while driving at approximately 35 MPH, the vehicle was revving as if the accelerator pedal was depressed. The contact slowed down and depressed the brake pedal and the vehicle was jolting like shifting gear. The contact stated there was no warning light illuminated. The contact stopped the vehicle and had the vehicle towed to the residence. T... Read more
Incident date: Aug 1, 2023
This car doesn’t come with a spare tire. Lots of new cars don’t have them. This is a major safety hazard. It should be illegal to sell cars without them. Not only does the little kit they give you work with a puncture but the remedy ruins the tire so it can’t be repaired. All car manufacturers should be required to have a spare tire.
Incident date: Dec 14, 2023
There is an airbag warning indicator on in my vehicle. I have reached out the manufacture of this car with no help. I am concerned that the safety of my vehicle is compromised. Who is to say that the airbag will fail during an accident or that the airbag would deploy on it's own without accident.
Incident date: Aug 8, 2023
The contact owns a 2020 Kia Soul. The contact stated that while driving at various speeds, the vehicle was shaking, vibrating and a loss of motive power. The vehicle was towed to the dealer who diagnosed that the engine was faulty and needed to be replaced. The engine was replaced but the failure persisted. The contact stated that later while driving at an undisclosed speed, the check engine warni... Read more
Incident date: Aug 8, 2023
The contact owns a 2020 Kia Soul. The contact stated that while driving at various speeds, the vehicle was shaking, vibrating and a loss of motive power. The vehicle was towed to the dealer who diagnosed that the engine was faulty and needed to be replaced. The engine was replaced but the failure persisted. The contact stated that later while driving at an undisclosed speed, the check engine warni... Read more
Incident date: May 9, 2024
Multiple alerts reported by the car's system for electrical malfunction and steering wheel dysfunction. These alerts keep coming at least 3 times a week. Car has been to the dealership, Audi of Raleigh who has inspected the car 3 times and unable to find the problem. It would seem that the elctric malfunction and steering malfunction would be safety risks to keep driving the car
Incident date: Apr 28, 2024
Filed complaint #11587646 on May 8,2024. I'm uploading photo of the problem.
Incident date: Apr 25, 2024
The contact owns a 2009 Acura TSX. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated, after which the vehicle entered LIMP Mode and the throttle failed to respond. The contact was able to pull to the shoulder of the roadway to restart the vehicle. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a ... Read more
Incident date: Apr 26, 2024
Sunroof exploded while I was driving down a busy interstate. Cover was half open so glass fell into front seat of car. Honda denied having it replaced for no charge. I had the glass replaced at the Honda dealership with my money.
Incident date: Apr 19, 2024
known problem with ford eco boost engines. Coolant loss, engine overheating, loss of power and died. now $11000 to replace the engine.
Incident date: Dec 10, 2019
The contact owns a 2019 Jeep Cherokee. The contact stated while driving at various speeds, the transmission was skipping gears. There was no warning light illuminated. The vehicle was taken to the dealer, where the failure could not be duplicated. Additionally, the contact stated while driving 75 MPH, the vehicle decelerated unintendedly and failed to respond while depressing the accelerator pedal... Read more
Incident date: Aug 8, 2023
See attached document for complaint
Incident date: Sep 15, 2023
The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed;... Read more
Incident date: Apr 1, 2024
Around 10 to 15 minutes of driving steering begins to stick. Takes extra effort to turn or do micro corrections while going in a straight line. Sticking steering is worse at higher speeds. When the steering does release it makes the car noticeably move to one side.
Incident date: Jun 30, 2022
Coolant entered the engine cylinders and the engine failed at 65000 miles. The vehicle is 5 years old. I am now underwater on the vehicle and I see forums where many people have experienced this.
Incident date: Feb 5, 2024
The contact owns a 2018 Ford F-250. The contact stated while driving 55 MPH, the odor of diesel fuel entered the interior of the vehicle. The contact stated that the diesel fuel was misted onto the windshield. The contact merged to the side of the road inspected the vehicle and became aware that diesel fuel had leaked into the engine compartment. The vehicle was driven to a nearby parking lot and ... Read more
Incident date: Feb 5, 2024
The Check Engine light hasn't worked on our Jaguar F Pace since we bought it despite taking it multiple times to multiple dealerships (due to moving to three different cities). We were told by each dealership that it wasn't a issue unless it was flashing. The final straw was in Feb 2024 we were driving on a busy road (A1A) at 55 miles per hour and the car started jerking, making loud noises and th... Read more
Incident date: Feb 5, 2024
Purchased new in 2023....vehicle soon started making a "hissing" sound from steering area normally upon first morning startup. The vehicle would then go forward or in reverse when I attempted to come out of "park" but had not released brake yet. brought to dealer for repair 2/26/24 at 6162 miles. dealer replaced vacuum pump as cause of concern. the issue seemed resolved for maybe less than two wee... Read more
Incident date: Mar 23, 2024
Drove it one day and it was fine, then next day I went on my lunch break and it lost power, I pull in a parking lot put it park then tried to pull it in reverse and it would only go into neutral. After a couple times it have went into reverse but found out the transmission has to be replaced. Only 110,000 miles.
Incident date: Mar 19, 2024
GMC has a problem with the electronic brake controller on their 2024 Sierra 2500HD and 3500Hd trucks. All trailers are required to have trailer brakes. In addition the trailer must be equipped with an auxillary battery to activate the emergency breakaway brakes. If the voltage on this battery is higher than the towing vehicle battery, the vehicle controller can display a trailer wiring fault ... Read more