Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 3,676 complaints for JAGUAR
Incident date: Nov 15, 2024
Abs and traction control light goes on and off constantly. When the lights come on, traction control doesn't work, brakes don't worry as they should, and 4x4 doesn't work. Almost caused me to have a wreck in the rain with no traction control.
Incident date: Nov 15, 2024
Magnetic chest clip on Chicco Fit360 is not staying clipped. Easily unlatched. Chicco has been contacted. Provided a replacement clip. I own two of these seats. Now my second seat is doing the same thing. The chest clip will not stay clasped. Both of my car seats had had this issue. Purchase in April. Both manufactured 1/2024
Incident date: Nov 15, 2024
Abs and traction control light goes on and off constantly. When the lights come on, traction control doesn't work, brakes don't worry as they should, and 4x4 doesn't work. Almost caused me to have a wreck in the rain with no traction control.
Incident date: Nov 9, 2024
We have had to repair the front suspension parts the entire front suspension and steering component on our 2010 honda element ex and from the very first time we drove it. It never drove right. It would jerk you out of a curve we took it back to the dealer twice and they kept telling us it was because we were not used to driver assist system. Well since then 5 times we have had the front end steeri... Read more
Incident date: Nov 14, 2024
The driver's side rear door cannot be opened from either inside or outside. In researching the problem, I found evidence that the issue is commonly reported with the Model 2016 Hyundai Tucson, which I own. Many other owners have reported that their vehicles have experienced the same issue. Mechanics have also expressed curiosity about why there hasn't been a factory recall. The problem is a design... Read more
Incident date: Sep 12, 2023
My car sometimes cuts off while driving. Was on highway 301 running about 60 mph in the middle lane and just lost power no warning. No code no nothing. Sacred me, I truly feel that's a safety issue, for me and the cars behind me. It's bad not knowing when or where this will happen again.
Incident date: Sep 27, 2024
The contact owns a 2016 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle downshifted with the check engine warning illuminated. The vehicle was towed to the dealer where it was diagnosed that the clutch actuator had failed and needed to be repaired to verify if the transmission might have failed. The contact stated that the dealer provided the contact with the foll... Read more
Incident date: Oct 21, 2024
Vehicle check engine light comes on, followed within 20 minutes by emergency alerts stating that multiple systems are failing or unavailable. It then says to get to a safe place within .3 miles. The car shuts itself down after .3 and is bricked until it is towed to a mechanic.this has happened 6 times this year.
Incident date: Aug 23, 2024
While driving the service ABS System/ Traction control dash warning message appears on the screen & chimes at the same time. The cruise control then shuts off. At first it was intermittent then it was almost all the time. With winter coming soon the ABS/Traction control will be much needed. After going online, it seems like this is a common problem with 2017-2018 Rams. After going to a Ram dealer... Read more
Incident date: Jan 13, 2023
The contact owns a 2017 Ford Mustang. The contact stated while driving 30 MPH, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed with coolant intrusion into the engine. The contact was informed that the head gasket needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 31,000.
Incident date: Jan 13, 2023
The contact owns a 2017 Ford Mustang. The contact stated while driving 30 MPH, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed with coolant intrusion into the engine. The contact was informed that the head gasket needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 31,000.
Incident date: Oct 14, 2024
The contact owns a 2013 Ford F-150. The contact stated while driving approximately 35 MPH, the transmission unexpectedly downshifted from fifth gear to first gear, the speedometer went from 35 MPH to 0 MPH, and the RPM rose to 7,000 RPM. The contact stated that the “WRENCH” light illuminated, and there was a loud clunk coming from the center console. The contact pulled over onto the side of th... Read more
JAGUAR
VANDEN PLAS
(2003) - ELECTRICAL SYSTEM
Oct 26, 2024
Incident date: May 12, 2024
I am writing to submit a formal complaint regarding serious safety violations and malpractice by SLValley Chevrolet, along with accountability concerns with General Motors (GM). This complaint follows an existing case with the Utah Attorney General Consumer Protection Division (Complaint SR:9-1384660535) and highlights multiple incidents that compromise vehicle safety and public well-being. Summa... Read more
JAGUAR
VANDEN PLAS
(2003) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Oct 26, 2024
Incident date: May 12, 2024
Vehicle has randomly applied emergency breaking with the Forward Collision Warning System activating when no vehicles, pedestrians, animals, or objects were present to initiate this safety feature. This has happened in October of 2023, March of 2024, and August of 2024. Infotainment System has been replaced once to address several issues. These issues have not being resolved. Vehicle is curren... Read more
Incident date: Sep 20, 2024
My family and I had just gotten on the parkway and the car wouldn't downshift. I noticed the "Drive" light kept blinking and then the dashboard lit up with so many different warning messages. "Emmissions system problem" was the message that stayed on. All of a sudden the car started shifting on its own into neutral, while we were on the parkway. Thank goodness there was an exit approaching and... Read more
Incident date: Sep 20, 2024
The automatic emergency braking system engages in times when it is not appropriate to do so. The vehicle will flash the “brake” warning light on the dashboard, will shake the steering wheel, apply light braking, and in a few instances has applied hard braking. We have been unable to determine a specific trigger for this issue. The vehicle will engage this feature on strait roads with no ot... Read more
Incident date: Sep 20, 2024
The automatic emergency braking system engages in times when it is not appropriate to do so. The vehicle will flash the “brake” warning light on the dashboard, will shake the steering wheel, apply light braking, and in a few instances has applied hard braking. We have been unable to determine a specific trigger for this issue. The vehicle will engage this feature on strait roads with no ot... Read more
Incident date: Oct 1, 2024
I started my vehicle in the morning to let it warm up. I come back out to get myself and my son in the vehicle to go to work and take him to school. My dash upon entry had a check engine light on, and the message it displayed was "engine power reduced." I put my car into reverse, having no choice but to drive it and the traction control went out. My father in law pulled the code and it said someth... Read more
Incident date: Oct 1, 2024
I started my vehicle in the morning to let it warm up. I come back out to get myself and my son in the vehicle to go to work and take him to school. My dash upon entry had a check engine light on, and the message it displayed was "engine power reduced." I put my car into reverse, having no choice but to drive it and the traction control went out. My father in law pulled the code and it said someth... Read more
Incident date: Oct 1, 2024
The contact owns a 2013 Dodge Durango. The contact stated that the vehicle was experiencing difficulty starting. There was no warning light illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed that the fuel pump had failed and needed to be replaced. The vehicle was repaired at the contact's expense; however the failure reoccurred approximately two months later. The... Read more
Incident date: Feb 16, 2023
The customer service recall caused the battery to drain in which caused all electrical functions to malfunction. My breaks locked up while I was driving. My abs light came on, transmission light, collision, check engine, and steering wheel light came on. It was multiple incidents, but with my breaks locking up is the approximate date I put in statement. I was driving in a parking lot.
Incident date: Jun 26, 2024
The vehicle's climate control system does not function as the instructions in the owners manual states. I have had it looked at by the dealer 3 times, once with a field technician, and filed a complaint with Toyota directly, all of which have been fruitless. In short, the fan speed function does not increase the output from the fan when increasing the fan speed at its switch. You can hear the f... Read more
Incident date: Oct 9, 2024
While driving the car has issues with power steering when turning the wheel either direction the steering will lose power steering and jerk the opposite direction turning. I have almost been in numerous accidents now the worst going 75 on highway passing semi around a corner and it jerked and almost sent me right not the semi. This has happened numerous times as I was passing vehicles. Its not a s... Read more
Incident date: Oct 7, 2024
Bought a car. In couple days check engine light came on, it was blinking and car was put on limp mode, rpm between 1800-2000, speed 60-62 mph. Went to dealership they did full diagnostics, told that they are going to submit to Hyundai to replace engine at their cost. Hyundai came back that they want to replace knock sensor and then see what’s gonna happen. I replaced and was told that i have to ... Read more
Incident date: Oct 7, 2024
Stalls stops, with Engine power reduced, stabilitrak off. After turning or braking. Engine light with down arrow. Accident probability. DANGEROUS ESPECIALLY IF ON HIGHWAY OR COUNTRY RD!
Incident date: Sep 30, 2024
My 2020 Jeep Cherokee limited started making a loud clunking sound when on the break coming to a stop. It also makes a grinding noise for a mine while accelerating speed and then will shift back to normal. I have had it looked at and the dealership is saying that it is either the transmission or the PTU, neither of which I can afford to repair and with 70,000 miles on the car has no warranty. I wa... Read more
Incident date: Jun 29, 2024
The power steering on the vehicle keeps locking on its own! The dealership say they can’t do anything because once you turn the car off for a certain amount of time it stops and goes back normal. Not safe for driving happens on highway can cause deadly accidents
Incident date: Dec 1, 2023
This morning, on the way to work, the electric parking brake module of my 2014 Jeep Cherokee Trailhawk activated when the vehicle was in motion, making it impossible to accelerate or reverse. If I had been driving on the highway or interstate, this could have been fatal. The tech who towed my car said this is a known issue, and his sister even traded in her Cherokee because of this issue. There ... Read more
Incident date: Mar 4, 2024
The radio turns on and off in its own heat blows threw the vent when heater is off abs lock showed not working when inspection then showed as it was working air bag light always on none of the dash board lights work lock buttons work when it wants to
Incident date: Sep 20, 2022
Doors unlocking randomly back seat occupants cannot open the door when the car is unlocked and parked. They put a stop sale on all cars in the making because it’s deemed unsafe to sale but a car that is less than 2 months old is deemed safe and won’t buy back.
Incident date: May 1, 2024
At 0820 AM on Monday, 23 SEP 24 while traveling South on interstate 95/495 in rush hour traffic the vehicle lost complete power and 3-4 messages appeared in the display. I recall one saying the rear differential is inoperable. I turned on the emergency flashers and was fortunate to allow the car to coast to the highway’s left shoulder without causing an accident. I don’t remember the other war... Read more
Incident date: May 1, 2024
At 0820 AM on Monday, 23 SEP 24 while traveling South on interstate 95/495 in rush hour traffic the vehicle lost complete power and 3-4 messages appeared in the display. I recall one saying the rear differential is inoperable. I turned on the emergency flashers and was fortunate to allow the car to coast to the highway’s left shoulder without causing an accident. I don’t remember the other war... Read more
Incident date: May 1, 2024
At 0820 AM on Monday, 23 SEP 24 while traveling South on interstate 95/495 in rush hour traffic the vehicle lost complete power and 3-4 messages appeared in the display. I recall one saying the rear differential is inoperable. I turned on the emergency flashers and was fortunate to allow the car to coast to the highway’s left shoulder without causing an accident. I don’t remember the other war... Read more
Incident date: Jul 23, 2024
Several times now when stopped at a red light, my vehicle's idle-stop features turns of the car and fails to restart when taking my foot off the brake. The screen behind the steering wheel says to take the vehicle out of neutral and restart but it is still in drive, the battery light also comes on. I have to put it in park (after putting on my hazards because there are cars behind me), turn off th... Read more
Incident date: Oct 2, 2022
Instrument cluster screen goes completed black while driving. This happened once every couple months. Turning off the car and restarting it seems to fix the issue.
Incident date: Aug 1, 2024
The vehicle will randomly hit the brakes hard and the collision warning system goes off. This happens when there is no obstacle or vehicle near the vehicle. It happens on 6 lane highways and the interstate. It almost caused numerous accidents before Paramount Kia's solution was to disable the navigation assisted automatic braking system.
Incident date: Sep 5, 2022
I have researched this and it seems to be a problem that is very common to the Pacificas. Some examples can be found here, but there are hundreds of reports of this across the Internet. [XXX] The problem is twofold. 1. The plastic oil cooler that Chrysler uses on these vehicles is substandard and will fail. Typically this happens just outside of warranty. These parts were made to fail which in... Read more
Incident date: Sep 5, 2022
The 2018 engine (3.5L DOHC V6 D-4S Engine with Dual VVT-i Direct Shift) with 52,500 miles has by now (2024) developed a large oil leak coming from the valve cover to cam tower seal, and requires replacement of valve cover assembly and gasket priced at $2173.51 by a local Toyota dealer. I'm the original owner with the car always being garaged and maintained by the book at the dealer. Toyota of Amer... Read more
Incident date: Sep 5, 2022
The contact owns a 2022 Chevrolet Trailblazer. The contact stated that while attempting to park the vehicle, a "Shift to Park" message was displayed on the instrument panel while shifting the vehicle to park(P). After turning off the vehicle, the message continued to flash on the instrument panel with a warning chime coming from the vehicle. The dealer was notified of the failure and the contact w... Read more
Incident date: Aug 1, 2024
I was driving down the freeway going about 70 on a trip with my 2 small kids. We were about 2.5 hours from home when the check engine light came on and was orange. Within minutes, while I was safely trying to get off of the freeway, it turned red and was blinking. I had to slow down to under 40 to get it to go back to orange while I tried to find a place to pull over and figure out what to do, cre... Read more
Incident date: Aug 1, 2024
I purchased my Vinfast VF8 in March 2023 as one of the first to be delivered. Unfortunately, on the first day of receiving the car, I encountered some issues. The fault sensors went off repeatedly, particularly during a rainy day. The car currently has 9600 miles on it, and it has been driven from San Diego to Irvine around 3-4 times to be serviced for issues associated with the functionality of t... Read more
Incident date: Aug 25, 2024
Driving home from work, my truck began to have a ticking sound from r/h front engine area. I drove the vehicle home. By the time I reached home the ticking sound became much louder. So, I shut off the vehicle and made an appointment with the dealership. I gingerly drove my truck to the dealership. By the time I arrived, I had a flashing engine light, and the sound had become much louder. The deal... Read more
Incident date: Aug 25, 2024
I was driving on the highway and a message appeared that said “check electrical system”. The power in the car then completely bottomed out and I could not go above 25 mph.
Incident date: Aug 25, 2024
Driving to work I exited US-26 in Hillsboro, Oregon at the 185th exit. The exit is an uphill ramp with a traffic signal at the top of the hill. The traffic signal at the end of the ramp was green. I was following a Tesla Model Y and I saw the brake lights activate. I applied my brakes causing my car to slow down and then I had to proceed through a yellow light because I did not think I could stop ... Read more
Incident date: Aug 5, 2024
Brakes system failure message on highway and couldn’t use brakes without standing on them. Once came to a stop in breakdown lane tow driver took us to closest Chevrolet dealer where we were told our vehicle was unsafe to drive and was basically a toboggan. If we weren’t in slow moving traffic we would’ve been in a serious accident. Dealer confirmed by running computer on car that the brake s... Read more
Incident date: Aug 5, 2024
The contact owns a 2022 Ram 3500. The contact stated while driving 70 MPH, the hood was raising up and down. The vehicle was taken to the dealer; however, the contact was informed that it was a design flaw by the manufacturer. The contact was informed that there was no fix for the issue. The contact stated that the vehicle was not driven often; however, when the vehicle was driven it was normally ... Read more
Incident date: Aug 5, 2024
The windshield cracked during driving. Two linear cracks developed from the bottom of the windshield, one is extending across the whole bottom side of the windshield, the other is extending in the vertical direction. Picture of the cracks can be located in the attachment labeled in blue lines.
Incident date: Aug 14, 2024
The trunk sensor that stops the trunk if it senses an obstacle is not working and gave me a concussion. Also when it hit me I’d did not open back up again
1 injured
Incident date: Aug 14, 2024
235/65r18 tire. I was driving on the highway and all of a sudden it was a loud noise and immediate tire noise. I struggled to slow the vehicle down and pull to the side of the road The tire is absolutely destroyed both on the inside and the outside side walls of the tire. I could have had a horrible accident because the car was completely out of control when the tire blew