Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 3,676 complaints for JAGUAR
Incident date: Jan 24, 2025
Cruisetech 130/60B19 66H front. Tire irregular wear and vibration on a 2024 indian challenger motorcycle; original equipment installed tire as delivered. Metzler denied warranty replacement due to OEM, also not covered under vehicle manufacturers warranty citing as a wear item. 6600mi, purchase date August 2024, 0 miles. Tire is a 12000mi left expected with over 50% tread remaining.
Incident date: Oct 1, 2024
The temperature in the mid-Atlantic has been below freezing for several weeks. Additional all of the roads have been treated for ice. My vehicle’s wiper fluid system will not work in these below freezing temperatures. As a result I have not been able to see out of our windshield that is dirty from the road treatments. We are having to clean the windshield with baby wipes. As soon as the temperat... Read more
Incident date: Oct 1, 2024
The touchscreen does not work. This creates a safety issue as hands free driving is no longer am option. There are 1000s of complaints directly to Mitsubishi and they're not doing anything about it. The response is basically "we're aware our equipment failed, go to a dealership and pay to have it replaced" That should not be the consumer's out of pocket cost as Mitsubishi is fully aware of faulty ... Read more
Incident date: Oct 1, 2024
The touchscreen does not work. This creates a safety issue as hands free driving is no longer am option. There are 1000s of complaints directly to Mitsubishi and they're not doing anything about it. The response is basically "we're aware our equipment failed, go to a dealership and pay to have it replaced" That should not be the consumer's out of pocket cost as Mitsubishi is fully aware of faulty ... Read more
Incident date: Nov 8, 2024
The contact owns a 2018 GMC Sierra 1500. The contact stated that while driving on the highway at various speeds, the vehicle occasionally shuts off. The contact stated that several unknown warning lights were illuminated. The contact stated that the vehicle was pulled over to the side of the road and restarted. The contact was able to continue driving. The vehicle was taken to a local dealer and w... Read more
Incident date: Nov 8, 2024
The contact owns a 2015 Dodge Durango. The contact stated while driving, parked, or stationary, the vehicle started making a clicking noise. There was no warning light illuminated. The vehicle was driven to an independent mechanic where it was diagnosed with the pen star tick. The contact attempted to repair the vehicle by performing several oil changes, but the failure persisted. The local dealer... Read more
Incident date: Dec 20, 2024
To Whom It May Concern, I am seeking assistance regarding my 2014 Mercedes-Benz C-300, VIN [XXX] . I repurchased this vehicle from the London Nissan Dealership on [XXX]. It currently has about 120,000 miles, and I have driven an additional 15,000 miles in the past two years. Less than three months after purchase, I took the car to a Mercedes-Benz dealership in Knoxville, TN, for repairs on May 1... Read more
Incident date: Dec 20, 2024
I keep receiving an alert: “Front Passenger Safety Restraint System Fault”. I contacted Tesla and they informed me that my airbag sensor needs to be recalibrated and may jeopardize a child sitting in the seat if the airbag is deployed. I understand that this is a common problem with the Model of Tesla.
Incident date: Dec 20, 2024
I keep receiving an alert: “Front Passenger Safety Restraint System Fault”. I contacted Tesla and they informed me that my airbag sensor needs to be recalibrated and may jeopardize a child sitting in the seat if the airbag is deployed. I understand that this is a common problem with the Model of Tesla.
Incident date: Jul 15, 2024
I was stopped at a red light and the auto start/stop shut off my engine normally. When the light changed to green, I took my foot off the brake and the engine would not re-start. The transmission shifted to Neutral and the electric parking brake engaged. I had to shift the transmission to Park, and press the start button to re-start the engine.
Incident date: Nov 4, 2024
The contact owns a 2014 BMW 528I. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the... Read more
Incident date: Aug 15, 2022
The contact owns a 2020 Toyota Rav4. The contact stated that while the vehicle was parked, the contact inspected the vehicle and became aware that the hinges on the rear liftgate were bent, and the liftgate was misaligned. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The manufacturer was notified of the failure but offered no assistance. The contact wa... Read more
JAGUAR
I-PACE
(2019) - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
Jan 13, 2025
Incident date: Dec 27, 2024
The contact owns a 2014 Jeep Patriot. The contact stated while driving 50 MPH, the vehicle jerked and felt as if the vehicle was going to stall. The contact stated that the failure recurred several times while driving. The check engine warning light was illuminated. The vehicle was taken to Disbrow's Auto Repair LLC, where it was diagnosed and determined that the catalytic converter had failed and... Read more
Incident date: Jan 10, 2025
The power Train Unit failed. My wife is a nurse that drives from PA to MD on the back roads everyday, The part will not be avaliable until 5-22-25 if I order it today. Are people expected to rent a car for 3 months while the part might come in? We are very frustrated. Thank you , [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Jan 7, 2025
While driving down the highway going approximately 55 MPH, the vehicle lost power in the middle of the highway and shut off completely, with a sudden warning that said “Engine Malfunction.” The vehicle stopped in the middle of the highway and smoke began filling the cabin, leaving me to believe there was a fire under the hood. I evacuated the kids out of my car and pushed it off to the side of... Read more
Incident date: Sep 1, 2024
The contact owns a 2014 BMW 528I. The contact stated that while her husband was driving 13 MPH, there was smoke coming through the vents from the AC unit being activated. The contact stated that there was an abnormal odor coming from through the vents causing nausea. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the p... Read more
Incident date: Sep 1, 2024
The contact owns a 2014 BMW 528I. The contact stated that while her husband was driving 13 MPH, there was smoke coming through the vents from the AC unit being activated. The contact stated that there was an abnormal odor coming from through the vents causing nausea. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the p... Read more
Incident date: Sep 1, 2024
Pungent gasoline odor permeating throughout the vehicle.
Incident date: Dec 26, 2024
Periodically over the last 2 weeks my 2019 Chevrolet Traverse AWD has shown the "Shift to Park" message on the display. I took it to my local Chevy dealer about a week ago, after I was in the Walmart parking lot and it happened again. The dealer scheduled an appointment to check the part number yesterday. When I went to leave my car at the dealer's lot on New Year's Day for the scheduled appoin... Read more
Incident date: Dec 26, 2024
The contact owns a 2018 Honda Civic. The contact stated while driving on a decline of a public garage road and depressing the brake pedal, the vehicle stalled. The contact continuously depressed the brake pedal, but the vehicle failed to respond, and the power steering became inoperable. The vehicle rolled at approximately 20-30 MPH and crashed into the wall of the garage. The wall sustained minor... Read more
Crash
2 injured
Incident date: Dec 23, 2024
The contact owns a 2020 Dodge Charger. The contact received notification of NHTSA Campaign Number: 24V198000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experie... Read more
Incident date: Dec 16, 2024
The contact owns a 2017 Honda Civic. The contact stated that a gasoline smell was detected in and around the vehicle. No warning lights were illuminated. The vehicle was driven to the closest independent repair shop and diagnosed with a fuel pump crack/failure. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) but the VIN w... Read more
Incident date: Dec 16, 2024
As I was driving, sunroof suddenly exploded. My screen was partially opened. The sunroof itself was closed. I did not observe anything to hit the car, I did not hear any road debris hit the car. The glass shattered inside the vehicle over myself/my person, also my passenger in the front passenger seat, who is my son. I was so startled and in shock, but able to pull over to a safe area. Glass sha... Read more
Incident date: Dec 16, 2024
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle stalled, with an engine misfire. The check engine warning light was illuminated. The vehicle was able to restart. The vehicle was taken to an independent mechanic where it was diagnosed with coolant intrusion into the engine, causing engine failure. The contact was informed that the engine ne... Read more
Incident date: Dec 23, 2024
The contact owns a 2013 Ford F-150. The contact stated while driving at various speeds, the transmission unexpectedly downshifted with the power train and check engine warning lights intermittently flashing on the instrument panel. The vehicle was taken to a dealer where the contact was provided an estimate for a diagnostic test. Upon investigation, the contact discovered NHTSA Campaign Number: 19... Read more
Incident date: Dec 23, 2024
My car has no heat on the passenger side causing window fogging this is the 3 time I have had the car in at the dealers and they say it's a clogged heater core I have the extended warranty. The dealer said the warranty is no longer covering heater cores when it should a recall with so many complaints. Barkau Chrysler Dodge jeep Ram at 700 East South Street Freeport IL 61032 1-815-232-5141. Please... Read more
Incident date: Dec 25, 2024
The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle briefly hesitated before returning to normal functionality. The contact later observed that the coolant reservoir was empty though it had been refilled the day before. The blank warning light was illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion into... Read more
Incident date: Dec 25, 2024
I have called about this recall at least three times. I brought it in to be serviced and told them that I felt like something was wrong with the car and that it did not feel like it was driving right like it wasn't getting power and sluggish. They assured me that my car would be given thew replacement part soon it's been over a year. I drive with my daughter on the highway 4 times a week. Two d... Read more
Incident date: Dec 25, 2024
The contact owns a 2015 Ford Transit Connect. The contact stated while driving 35 MPH, The vehicle speedometer failed to display the speed of the vehicle. The vehicle was not taken to a dealer or independent mechanic for diagnoses or repairs. The manufacturer was not notified of the failure and offered no assistance. The contact was referred to call the NHTSA Hotline to file a complaint. The fail... Read more
Incident date: May 11, 2024
The contact owns a 2019 Toyota Rav4 Hybrid. The contact stated while driving 35 MPH and making a left turn, the vehicle suddenly accelerated to approximately 45 MPH unintendedly. The contact stated that the vehicle failed to respond upon depressing the brake pedal, and the accelerator pedal felt stuck, causing the front of the vehicle to crash into a building. There was no property damage. There w... Read more
Crash
1 injured
Incident date: May 11, 2024
There’s been a safety recall and I took my car like more than a year ago to repairs and then the check the car but told me the piece it’s not ready yet. I have to wait almost a whole year for it and I receive the notification that the piece was ready. When I call to make the appointment the lady told me that I receive the notification but the piece it’s not on the Honda yet and I have to wai... Read more
Incident date: Dec 1, 2024
There is something inside the headlights that produces two shadows that are posing a safety risk. When driving and turning the steering wheel the shadows move which look like a small animal is darting out from the sides. The shadows are a distraction and have resulted in rapid braking thinking I was going to hit an animal. I attached photos showing the shadows up close but they are larger when I... Read more
Incident date: May 20, 2023
Purchased new 2022 Audi e-tron GT RS vehicle from Audi on September 30, 2022. The car was shipped directly to arrived at home on October 12, 2022. always had his vehicle serviced at Audi. Almost immediately after purchase, began to have issues with the vehicle. At 237 miles the vehicle began to independently and randomly shut off or shift into neutral. The issue was fixed after installing the... Read more
Incident date: May 20, 2023
Was driving at a normal speed all light turned on car didn’t want to speed up even pushing the gas
Incident date: May 20, 2023
Was driving at a normal speed all light turned on car didn’t want to speed up even pushing the gas
Incident date: Oct 5, 2024
My brakes are not working at all brake goes to the floor
Incident date: Dec 16, 2021
Panoramic sunroof. Makes loud popping noises while going over uneven terrain such as speedbumps. I fear that this could result in breakage of the sunroof glass causing serious safety concerns to myself or other passengers. It would also make the vehicle susceptible to the elements.
Incident date: Dec 16, 2024
While driving through a parking lot on [XXX], leaves blew in front of car and it automatically came to an abrupt stop. While driving on [XXX] on [XXX] at approximately 70 MPH, without any encroaching vehicles and with no road obstructions, the automatic emergency braking temporarily engaged on 2 occasions, indicator on dash indicated that it occurred, and I felt the wheels lock up for a short tim... Read more
Incident date: Aug 29, 2024
2017 Ford Escape SE Ecoboost engine failure. Check engine light came on, engine did not overheat, but continued to misfire and make strange noises and motions during idling. After diagnostics, it was seen as a coolant leak issue, they later found pistons in my oil pan. Cost is $11,000 and they won't help cover any cost despite class action lawsuits and recall campaign. My car is out of warranty by... Read more
Incident date: Aug 15, 2024
The rear passenger side door unlocked on its own . The display screen goes blank for approx 10-15 seconds while driving .
Incident date: Dec 4, 2024
Vehicle engine died in the middle of the road. Would turn over but not start. Seemed like fuel system stopped working
Incident date: Dec 4, 2024
The contact owns a 2018 Acura RDX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had no... Read more
Incident date: Jun 1, 2024
Bought 4/2023 at 98326 mileage. At 7/23 major issues take place trying to drive. Taken to original dealer where purchased, at 102581. Had to replace the air conditioner and throttle body plus equaling over $3000. I had bought extended warranty at $3384. Now at 139000 miles the transmission is gone!!!
Incident date: Nov 30, 2024
NO ACCIDENTS REARS TIRES LEANING INWARDS
Incident date: Nov 28, 2024
I have seen road rage, I have seen a pick up truck at highway speed pushing another pick up truck out of the road. So why there isn't a psychological assessment of every driver to make sure they are emotionally stable and don't have anger management skills problems ? This could potentially stop forever road rage where sometimes people just don't come back from it. I don't know if the road rage I s... Read more
Incident date: Aug 23, 2024
The contact owns a 2016 Ford F-150. The contact stated that while driving approximately 53 MPH in the rain, the rear end of the vehicle suddenly seized. Several unknown warning lights were illuminated. The vehicle was taken to a certified mechanic, who diagnosed that the lead frame output sensor had failed and needed to be replaced. The dealer was contacted and confirmed that the VIN was not under... Read more
Incident date: Nov 12, 2024
The contact owns a 2023 Honda Civic. The contact received notification of NHTSA Campaign Number: 24V744000 (Steering); however, the part to do the recall repair was not yet available. The contact stated that the dealer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made awa... Read more
Incident date: Nov 22, 2024
The turbo has gone out twice, it was replaced under an extended warranty policy and it has gone out again and is out of warranty, also the plastic intake manifold has gone bad again. also there is a plastic piece that comes off the engine and distributes coolant to the heater core etc...it has gone bad as well and is common on all 1.4 turbos..
Incident date: Nov 18, 2024
MDPS coupler worn and causing steering wheel instability and noise when driving over 60 mph. There was a recall previously that I wasn't aware of but my car had not yet experienced the problem. I am experiencing it now, but Kia says I must fix at my own cost since the recall period is passes, though I didn't have the issue then or recieve the notice.
Incident date: Nov 18, 2024
Steering makes nocking noise when turning the wheel. Steering has locked up while driving losing all control of steering the vehicle.