Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 3,627 complaints for JAGUAR
Incident date: Jan 26, 2025
As I was pulling into a parking stall at work, I pressed on the brake and the vehicle did not stop. It went up over the sidewalk which is stepped up from the parking lot 4-6". i continued to press the break in as far as I could and the vehicle continued to travel at least 20 and stopped when it hit the building. The vehicle is equipped with the automatic emergency breaking and collision warning... Read more
Crash
Incident date: Jan 24, 2025
Clutch slave cylinder failure.
Incident date: Oct 1, 2024
The touchscreen does not work. This creates a safety issue as hands free driving is no longer am option. There are 1000s of complaints directly to Mitsubishi and they're not doing anything about it. The response is basically "we're aware our equipment failed, go to a dealership and pay to have it replaced" That should not be the consumer's out of pocket cost as Mitsubishi is fully aware of faulty ... Read more
Incident date: Oct 1, 2024
this year vehicle is also part of the engine problem GM is experiencing with the V8 Engines. I purchased this vehicle in January 2024. With less than 40k miles on it. I drove it for approx 2 months and the entire engine seized up. I was told by the Chevy Dealership that GM is aware of the engine problems on these V8 Engines and did not issue a recall. It took GM over 9 weeks to send me a ... Read more
Incident date: Oct 1, 2024
All 2019 Jaguar I-Pace's were subject to numerous recalls due to battery issues for fire risk. The latest recall limited range and battery to 80% and its stated that ALL 2019 would be bought back. It has been months and Jaguar has yet to offer any recourse. I have called and emailed and keep getting told a specialised team would be contacting me in 2 weeks. Its been 3 Months and they same thing... Read more
Incident date: Nov 8, 2024
The contact owns a 2018 Ford Explorer. The contact stated that upon his mother attempting to start the vehicle, the vehicle failed to start. No warning lights were illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the high-speed cooling fan motor relay. The vehicle was not repaired. After investigating the failure, the contact related the failure to Custom... Read more
Incident date: Nov 8, 2024
The contact owns a 2023 Ford Escape. The contact stated that while driving at undisclosed speeds, the back-over prevention camera screen went to a blue screen. The contact stated that while driving, the camera turned on and the image was shown. The camera was unavailable, and a message to contact the dealer was displayed. The vehicle was taken to the local dealer, where it was diagnosed and determ... Read more
Incident date: Dec 20, 2024
I keep receiving an alert: “Front Passenger Safety Restraint System Fault”. I contacted Tesla and they informed me that my airbag sensor needs to be recalibrated and may jeopardize a child sitting in the seat if the airbag is deployed. I understand that this is a common problem with the Model of Tesla.
Incident date: Dec 20, 2024
iccu failure. Hyundai may be trying to hide data as they are not processing this as a recall but just as a warranty service. battery light Turner on and car went on a crawl mode. I had the car towed to dealer and they confirmed it needed a new iccu. my new 3 month 12v. battery was ruined and they refused to replace as it was not from factory. this is my second 12v battery in one year. after replac... Read more
Incident date: Dec 20, 2024
My car has failed while driving four different times. Each time I am driving on a busy road, I get a "traction battery fault" warning, then the vehicle loses the ability to drive and completely shuts down. Each time leaving me and my family stranded in the middle of the road. These events have happened on 10/1/2023; 4/1/2024; 7/16/2024; and 12/20/2024. My car is still in the shop undiagnosed from ... Read more
Incident date: Jul 15, 2024
I keep on getting a message that states that my right side marker light is defective even though it is working just fine. I looked online and see that it is a common issue with 2017 Q7 in particular but not exclusively. The cost from the dealer is more than $7,000.00.
Incident date: Nov 4, 2024
On 3 occasions the brakes have randomly failed when traveling. In 2 cases, stopping ability was non-existent except for the use of the parking brake. In the other case, stopping was significantly decreased. 13-Jan-2025, when traveling straight on a 40mph road towards a busy intersection, when the brakes were applied to slow to the intersection they failed and a red indicator light came on. Sto... Read more
Incident date: Aug 15, 2022
The car warning system states Place Car in Park when car is in park. Cannot turn override this system. Have to wiggle the gear shift until it recognizes it is in park. This seems to be an issue with some GM products.
Incident date: Dec 27, 2024
Transmission is locking up and making rear wheels violently shake on the highway at high speeds. There is a TSB for the trans valve body on 2020-2022 but it's doing the same for my year and every year with the new 10 speed Allison. It will put your vehicle in power reduce mode as well. I've had a 2020 do it and now my 2023. GM said there is no issue unless they can duplicate it and it does it rand... Read more
Incident date: Jan 10, 2025
HI, My 2018 RAM 3500, had had a Anti-lock brake control module light on and off about a hundred times a day for the past year, I just spoke to the Ram Service manager at Leith Ram in Wendel NC and she told me that Ram has no fix for this part, and it has been on backorder for over 2.5 years, you can have total brake failure with this part being defective, how has the NTSB not stepped in and put s... Read more
Incident date: Jan 7, 2025
Ticking sound coming from engine. Likely related to the hydraulic lash adjusters. Vehicle has had a recent oil change by a technician.
Incident date: Sep 1, 2024
Pungent gasoline odor permeating throughout the vehicle.
Incident date: Sep 1, 2024
Pungent gasoline odor permeating throughout the vehicle.
Incident date: Sep 1, 2024
My vehicle is part of the jaguar recall H514. I have started the buyback process with jaguar and they are being slow and now I have a car that is only charging to 80% and I am scared to drive it. when I reach out to Jaguar they tell there is a process and that this will all take time. My issues is that it was me who started the process and per your recall notice they were supposed to contact vehi... Read more
Incident date: Dec 26, 2024
The contact owns a 2018 Honda Civic. The contact stated while driving on a decline of a public garage road and depressing the brake pedal, the vehicle stalled. The contact continuously depressed the brake pedal, but the vehicle failed to respond, and the power steering became inoperable. The vehicle rolled at approximately 20-30 MPH and crashed into the wall of the garage. The wall sustained minor... Read more
Crash
2 injured
Incident date: Dec 26, 2024
The contact owns a 2024 Hyundai Ioniq 5. The contact received notification of NHTSA Campaign Number: 24V868000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribut... Read more
Incident date: Dec 23, 2024
The contact owns a 2020 Dodge Charger. The contact received notification of NHTSA Campaign Number: 24V198000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experie... Read more
Incident date: Dec 23, 2024
The contact owns a 2015 Ford Transit. The contact stated that while at a stop light, the vehicle stalled. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that the engine had seized and needed to be replaced. The cause of the engine failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was... Read more
Incident date: Dec 23, 2024
I have had issues with this car in terms of the various batteries. some of this has caused other issues with other components such as the brakes. I was driving last week on the freeway when my traction battery light came on and the brakes basically stopped working (Its was hard to press the brake pedal). The when i start it it again everything working fine. I took it to the dealer and notified jag... Read more
Incident date: Dec 16, 2024
The contact owns a 2017 Honda Civic. The contact stated that a gasoline smell was detected in and around the vehicle. No warning lights were illuminated. The vehicle was driven to the closest independent repair shop and diagnosed with a fuel pump crack/failure. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) but the VIN w... Read more
Incident date: Dec 16, 2024
The screen has completely glitched out. It is unusable and I have researched and found this to be a very common issue. These are not old vehicles and this should be covered under a recall.
Incident date: Dec 25, 2024
The contact owns a 2015 Ford Transit Connect. The contact stated while driving 35 MPH, The vehicle speedometer failed to display the speed of the vehicle. The vehicle was not taken to a dealer or independent mechanic for diagnoses or repairs. The manufacturer was not notified of the failure and offered no assistance. The contact was referred to call the NHTSA Hotline to file a complaint. The fail... Read more
JAGUAR
I-PACE
(2020) — FUEL SYSTEM, GASOLINE:STORAGE:EVAPORATIVE EMISSIONS:HOSES/VALVES/SENSORS
Dec 27, 2024
Incident date: Dec 25, 2024
The contact owns a 2017 Ford F-250. The contact stated while driving at approximately 40 MPH, the vehicle lost automotive power. The contact related the failure with Manufacturer Campaign Number: 21m01. The contact stated that the dense sensor indicated diesel emission fluid was full when it was not. The check engine warning light illuminated. The vehicle was taken to an independent mechanic wh... Read more
Incident date: Dec 25, 2024
on 12.25.24 I was driving when 4 warning alerts suddenly appeared on my dash: Forward Alert Not Available, ASPC not available, Stability control not available, Autonomous Emergency Braking System not available. I was able to pull over to a parking lot to read the alerts. However, when I tried to reverse out of the parking space to return home, there was no power in reverse. Luckily I was able t... Read more
Incident date: May 11, 2024
There’s been a safety recall and I took my car like more than a year ago to repairs and then the check the car but told me the piece it’s not ready yet. I have to wait almost a whole year for it and I receive the notification that the piece was ready. When I call to make the appointment the lady told me that I receive the notification but the piece it’s not on the Honda yet and I have to wai... Read more
Incident date: May 11, 2024
The contact owns a 2019 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had n... Read more
Incident date: Dec 1, 2024
The steering was completely lost, and the car was not controllable. Land Rover is aware of the problem and a recall was made in the UK, but not the USA. Service Dept report: No power steering, no warning on dash. Found that power steering assist electric motor is no longer bolted to steering rack, all 3 ALUMINUM bolts holding motor to rack have sheared off. Can move motor side to side at rack... Read more
Incident date: May 20, 2023
Was driving at a normal speed all light turned on car didn’t want to speed up even pushing the gas
Incident date: May 20, 2023
Was driving at a normal speed all light turned on car didn’t want to speed up even pushing the gas
Incident date: May 20, 2023
Rear wheel explosion on the road
Crash
1 injured
1 deaths
Incident date: Oct 5, 2024
Was driving 20 mph on a two lane road and my brakes came on for 1-2 seconds, it was sudden and jarred me forward
Incident date: Dec 16, 2024
The passenger side rear door locked and could not be open from either the inside or the outside. The dealer concluded that the door lock failed in the locked position. It gained entry to the door panel with the door shut, removed the old lock, opened the door, installed a new lock assembly and reassembled the door. Because the car was slightly out of warranty, we had to pay for the repair. Unt... Read more
Incident date: Dec 16, 2021
All Cameras, including backup camera stopped working on the car. This has also disabled Cruise Control, automatic breaking, and lane departure. There was no warning that these features would stop working
Incident date: Aug 29, 2024
The contact owns a 2016 Ford Mustang. The contact stated that while driving at approximately 45 MPH, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed with a cylinder #3 misfire, and that the spark plugs, coil pack, vacuum sensor, and engine needed to be replaced. The vehicle was repaired, but the failure reoccurred two days later. The vehicle was... Read more
Incident date: Aug 15, 2024
The rear passenger side door unlocked on its own . The display screen goes blank for approx 10-15 seconds while driving .
Incident date: Dec 4, 2024
Water intrusion. It rained, water leaked into driver seat floor. The water then made it to the electrical parts underneath the driver seat. This seems identical to the recall I am seeing online with the number: 23V-177
Incident date: Dec 4, 2024
Water intrusion. It rained, water leaked into driver seat floor. The water then made it to the electrical parts underneath the driver seat. This seems identical to the recall I am seeing online with the number: 23V-177
Incident date: Jun 1, 2024
When driving in snow, the snow accumilates in front of the recessed headlights on top of the front bumper and makes night driving impossible.
Incident date: Nov 30, 2024
What component or system failed or malfunctioned, and is it available for inspection upon request? Available for inspection. The automatic braking is malfunctioning, we turned off the crash detention breaking as the CR-V would suddenly break without notice. Despite this being turned off, the vehicle will still break. It often happens when driving any speed over 25 mph. No vehicles in front or the... Read more
Incident date: Nov 28, 2024
In August 2024 with roughly 7,000 miles, I noticed a creaking sound when turning left. This issue was intermittent and the sound was getting louder over time. I made a service appointment at the next available date (10/8/2024) at the Tesla Service Center in Fresno, California, and the service technician was unable to duplicate the sound on a test drive and refused to look at my car. The issue be... Read more
Incident date: Aug 23, 2024
The contact owns a 2019 Ford Edge. The contact stated that the vehicle was experiencing excessive coolant consumption. The contact stated that there was a coolant leak. The contact stated that while driving at undisclosed speeds, the engine overheated even though coolant had been added to the vehicle five days prior. The low coolant warning light was illuminated. The contact was able to pull over ... Read more
Incident date: Nov 12, 2024
The contact owns a 2023 Fisker Ocean. The contact received notifications of NHTSA Campaign Numbers: 24V466000 (Structure), 24V865000 (Service Brakes, Hydraulic, AutoHold Brake System/BrakeHold), and 24V499000 (Electrical System); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. Th... Read more
Incident date: Nov 22, 2024
The contact owns a 2018 Chevrolet Equinox. The contact stated while driving at an undisclosed speed, the "Reduced Engine Power" message flashed on the instrument panel with an audible beep coming from the vehicle. The vehicle started to lose power and the contact pulled over to the side of the road. Due to the failure, the vehicle was towed to an independent mechanic where it was discovered that t... Read more
Incident date: Nov 18, 2024
When the right turn signal cancels after completing a right turn, the left turn signal activates, flashing 3 times. This appears to be the result of a defective design with the turn signal level. The dealer has acknowledged the problem and has stated that there is a bulletin from GM from several months ago which does not provide any resolution to the issue. This is a safety issue since the turn... Read more