Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 3,627 complaints for JAGUAR
Incident date: Aug 15, 2000
THROTTLE CONTROL SENSOR MALFUNCTIONED, CAUSING VEHICLE TO STALL UNEXPECTEDLY WHILE DRIVING, WHICH MAY CAUSE A CRASH. DEALER CANNOT DETERMINE THE CAUSE. PLEASE PROVIDE FURTHER INFORMATION.*AK
Incident date: Jun 14, 2000
CONSUMER WAS HAVING PROBLEMS WITH THE GEAR SHIFT, PUT VEHICLE IN PARK AND FOOT ON THE BRAKE WHEN IT ACCELERATED FORWARDS AND BACKWARDS AT HIGH SPEEDS UNTIL COMING IN CONTACT WITH ANOTHER VEHICLE, DURING THIS THE ROOF TOP OPENED. *SLC
Incident date: Jun 14, 2000
VEHICLE WAS EXPERIENCING ACCELERATION PROBLEMS WHEN IT CRASHED INTO ANOTHER VEHICLE, THE AIR BAGS DID NOT OPEN AT ALL IN ACCIDENT. *SLC
Incident date: Jul 15, 2000
WE CAN SMELL GASOLINE IN THE PASSENGER AREA OF THE CAR. IT HAPPENS WHETHER THE WINDOWS ARE UP OR DOWN, WHETHER THE AIR CONDITIONING IS ON OR OFF, WHETHER THE CONVERTIBLE TOP IS UP OR DOWN. USUALLY HAPPENS IN HOT WEATHER, BUT THEN AGAIN WE HAVE ONLY OWNED AND DRIVEN THE CAR DURING THE SUMMER. THE MANUFACTURER FEELS THAT THE PROBLEM IS A COMBINATION OF HIGH ALTITUDE IN THE DENVER AREA, HIGH AMBIE... Read more
WHEN BRAKING AT LOW SPEED, A LOUD THUNK IS HEARD FROM THE LEFT FRONT SUSPENSION, INVESTIGATION SHOWED THAT THE TOP OF THE FRONT CROSSMEMBER HAD BROKEN AWAY, THE INNER END OF THE CONTROL ARM WAS NO LONGER ATTACHED TO THE CAR. NLM
CONSUMER HAS DIFFICULTY SEEING THROUGH THE WINDSHIELD DURING RAINY WEATHER, AT NIGHT AND THE GLARE FROM ONCOMING CAR PRODUCES A BLINDING GLARE. NLM
THE JAGUAR XJS V12 FROM MID 1989-ON, EQUIPPED WITH MARELLI IGNITION HAS A DESIGN DEFECT IN THE DISTRIBUTOR ROTOR THAT RESULTS IN LOSS OF IGNITION ON THE RIGHT BANK OF CYLINDERS. THE MOTOR CONTINUES TO RUN ON THE 6 LEFT BANK CYLINDERS, AND UNBURNED FUEL PASSES THROUGH THE RIGHT HAND CYLINDERS, AND IGNITES IN THE HOT CATALYTIC CONVERTER, RESULTING IN A FIRE THAT LEADS TO THE TOTAL LOSS OF THE CAR.... Read more
Fire
Incident date: Aug 14, 2000
VEHICLE WAS BEING DRIVEN INTO A SMALL DRIVE IN RESTAURANT AND CAR WAS ALMOST STOPPED WHEN THE ACCELERATOR PULLED ITSELF TO THE FLOOR AS IF THE CRUISE CONTROL HAD TAKEN OVER AND THE CAR INSTANTLY RAN ACROSS A DRIVEWAY AND INTO THE SIDE OF A BUILDING WHICH WAS APPROXIMATELY A DISTANCE OF ABOUT 15 FEET. THE VEHICLE ENGINE HAD BEEN RUNNING A LITTLE FAST AT IDLE AND HAD BEEN TO PALMETTO JAGUAR AT 16... Read more
Crash
VEHICLE CAUGHT FIRE WITHIN THE IGNITION SYSTEM. VEHICLE WAS TOTALED. *AK
Fire
Incident date: Jun 14, 2000
NO SUMMARY MODEL S TYPE
Crash
Incident date: Jun 14, 2000
NO SUMMARY MODEL S TYPE
Crash
Incident date: Sep 11, 2000
WHILE SITTING IN THE TURNING LANE, CONSUMER PROCEEDED TO MAKE THE TURN AND VEHICLE DIED. TOOK VEHICLE TO DEALER, AND THEY SAID THERE WAS A COMPUTER PROBLEM. THIS WAS THE SECOND 2000 JAGUAR THAT CONSUMER HAD . THE FIRST ONE CONSUMER TRADED FOR THE PRESENT ONE BECAUSE OF THE SAME PROBLEM. CURRENTLY, PROBLEM HAS RESURFACED. *AK
JAGUAR
VANDEN PLAS
(1985) — TIRES:TREAD/BELT
Aug 24, 2000
Incident date: Jul 11, 2000
GOODYEAR LEGACY TIRE, P215/70R15, DOT: # PJM3KJR287, AFTER MARKET EQUIPMENT. WHILE DRIVING 65MPH RIGHT FRONT TIRE DISINTEGRATED FROM THE SIDEWALL AND TREAD SEPARATED, CAUSING DAMAGE TO VEHICLE. *AK
JAGUAR
SEDAN RANGE
(1999) — SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
Aug 23, 2000
Incident date: Jul 24, 2000
ON 07-24-2000 I WAS FORCED TO SLAM ON MY BRAKES TO TRY TO AVOID HITTING THE REAR END OF A CHEVROLET S-10 PICKUP TRUCK . MY ANTI-LOCK BRAKES LOCKED UP AND I SKIDDED ABOUT 20 FEET BEFORE IMPACTING THE REAR OF THE S-10 WHO HAD ALREADY HIT A RED VAN THAT SLAMMED ON BRAKES TO AVOID A DOG. UPON IMPACT, MY AIR BAGS DID NOT DEPLOY. BOTH MY PASSANGER AND I WERE WEARING SEATBELTS. MY PASSANGER SUSTAINE... Read more
Crash
3 injured
JAGUAR
SEDAN RANGE
(1999) — AIR BAGS:FRONTAL
Aug 23, 2000
Incident date: Jul 24, 2000
ON 07-24-2000 I WAS FORCED TO SLAM ON MY BRAKES TO TRY TO AVOID HITTING THE REAR END OF A CHEVROLET S-10 PICKUP TRUCK . MY ANTI-LOCK BRAKES LOCKED UP AND I SKIDDED ABOUT 20 FEET BEFORE IMPACTING THE REAR OF THE S-10 WHO HAD ALREADY HIT A RED VAN THAT SLAMMED ON BRAKES TO AVOID A DOG. UPON IMPACT, MY AIR BAGS DID NOT DEPLOY. BOTH MY PASSANGER AND I WERE WEARING SEATBELTS. MY PASSANGER SUSTAINE... Read more
Crash
3 injured
JAGUAR
SEDAN RANGE
(1999) — SEAT BELTS:FRONT:ANCHORAGE
Aug 23, 2000
Incident date: Jul 24, 2000
ON 07-24-2000 I WAS FORCED TO SLAM ON MY BRAKES TO TRY TO AVOID HITTING THE REAR END OF A CHEVROLET S-10 PICKUP TRUCK . MY ANTI-LOCK BRAKES LOCKED UP AND I SKIDDED ABOUT 20 FEET BEFORE IMPACTING THE REAR OF THE S-10 WHO HAD ALREADY HIT A RED VAN THAT SLAMMED ON BRAKES TO AVOID A DOG. UPON IMPACT, MY AIR BAGS DID NOT DEPLOY. BOTH MY PASSANGER AND I WERE WEARING SEATBELTS. MY PASSANGER SUSTAINE... Read more
Crash
3 injured
THE EXTERIOR DOOR HANDLES HAVE FAILED ON ALL FOUR DOORS AT LEAST TWICE AND THREE TIMES ON THE FRONT DRIVER AND PASSENGER DOOORS. THE DOOR HANDLE WHEN ENGAGED WILL NOT OPEN THEREBY CREATING A MAJOR SAFETY ISSUE IF A PERSON OR PERSONS BECOME TRAPPED AND SOMEONE TRIES TO OPEN THE DOORS VIA THE EXTERIOR DOOR HANDLES. SEVERAL REPAIR PERSONS AT DIFFERENT LOCATIONS HAVE ALL INDICATED TO ME THAT JAGUAR ... Read more
Incident date: Jul 5, 2000
BOUGHT THE NEW CAR AND THAT TRANSMISSION IS JUNK. ALMOST STRUCK A PEDESTRIAN AND DROVE OFF CLIFF. *AK
Incident date: Aug 16, 2000
CONSUMER WAS PULLING INSIDE OF ANGLE PARKING LOT TRAVELING ABOUT 5MPH WHEN ACCELERATE PEDAL WENT DOWN TO THE FLOOR AND LOCKED. SHE TRIED TO HOLD ON THE BRAKE, AND VEHICLE DROVE INTO A SHEET METAL WALL . THERE WERE NO INJURIES AT THIS TIME.*AK
Crash
Incident date: Jun 6, 2000
WHILE DRIVING ABOUT 35/40 MPH TIRE ON THE FRONT PASSENGER'S SIDE EXPLODED. THERE WAS NO CRASH. TIRE NOT ORIGINAL EQUIPMENT, P235/60R15. TIRE WAS TAKEN TO A FIRESTONE DEALERSHIP. DEALER REFUSED TO REPLACE TIRE. OWNER STILL HAS TIRE. DOT # HYVEJBA507. *AK
Incident date: Jul 10, 2000
WHEN MOVIN TRANSMISSION PAWL TO REVERSE VEHICLE TOOK OFF, MAKING CONSUMER LOSE CONTROL. CONSUMEER COULD NOT STOP AND CRASHED. *AK
Crash
IN THE MORNING WHEN CONSUMER STARTS VEHICLE AND PUTS IT IN REVERSE, VEHICLE JUMPS. ALSO, CONSUMER STATED THAT HE HAS TO PUT VEHICLE IN NEUTRALTO STOP THE JERKING MOVEMENT.*AK WHILE DRIVING AT 60-65 MPH AND 30-40 MPH ENGINE CUTS OFF. *YH
IN THE MORNING WHEN CONSUMER STARTS VEHICLE AND PUTS IT IN REVERSE, VEHICLE JUMPS. ALSO, CONSUMER STATED THAT HE HAS TO PUT VEHICLE IN NEUTRALTO STOP THE JERKING MOVEMENT.*AK WHILE DRIVING AT 60-65 MPH AND 30-40 MPH ENGINE CUTS OFF. *YH
Incident date: May 1, 2000
DRIVER AND PASSENGER SEATBELTS LITTLE RED BUCKLE WHICH STATES "PRESS" BROKE, WHICH THE OCCUPANT MAY BUCKLE THE SEATBELT IN, BUT NOT ABLE TO RELEASE APPROPIATELY. *AK
Incident date: Jul 13, 1999
I HAVE HAD REPEATED PROBLEMS WITH THE ELECTRICAL SYSTEM ON THIS VEHICLE. IT HAS BEEN SERVICED BY TWO DIFFERENT DEALERS A TOTAL OF 4 TIMES FOR THE SAME DEFECTS WHICH STILL REMAIN. THE DRIVERS ELECTRIC SEAT OCCASIONALLY MOVES BOTH FORWARD AND BACK WHILE DRIVING MOVING YOU EITHER AWAY FROM THE BRAKE PEDAL OR INTO THE DASH. THE STEERING WHEEL WHICH IS TIED INTO THE SAME SYSTEM SOMETIMES REFUSES TO ... Read more
JAGUAR
XJS
(1990) — SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
Jul 6, 2000
THE ABS IS DEFECTIVE. YH
Incident date: Jul 4, 2000
WHEN VEHICLE WAS HIT ON THE DRIVER'S SIDE, BETWEEN THE FRONT AND REAR DOORS, THERE WAS NO DEPLOYMENT OF THE DRIVER'S SIDE OR PASSENGER'S SIDE AIR BAGS. ALSO, DRIVER'S SIDE SEAT BELT CAME LOOSE FROM THE POST. *AK *ML
Crash
1 injured
Incident date: Jul 4, 2000
WHEN VEHICLE WAS HIT ON THE DRIVER'S SIDE, BETWEEN THE FRONT AND REAR DOORS, THERE WAS NO DEPLOYMENT OF THE DRIVER'S SIDE OR PASSENGER'S SIDE AIR BAGS. ALSO, DRIVER'S SIDE SEAT BELT CAME LOOSE FROM THE POST. *AK *ML
Crash
1 injured
Incident date: Jun 1, 2000
THERE WAS A LEAK IN THE GAS TANK. THEN TANK SPLIT WIDE OPEN DUE EXSESSIVE PRESSURE IN THE TANK THAT WAS SUPPOSE TO HAD BEEN FIXED IN THE 1990 UNDER A FUEL TANK ASSEMBLY RECALL. TOOK TO DEALER, AND THEY DENIED THE PROBLEM.*AK
JAGUAR
XJ6
(1995) — SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
Jun 20, 2000
Incident date: Jun 19, 2000
WHILE DRIVING VEHICLE SUDDENLY ACCELERATED. WHEN CONSUMER STEPPED ON THE BRAKE PEDAL THERE WERE NO BRAKES. *AK
Incident date: Jun 19, 2000
WHILE DRIVING VEHICLE SUDDENLY ACCELERATED. WHEN CONSUMER STEPPED ON THE BRAKE PEDAL THERE WERE NO BRAKES. *AK
Incident date: Apr 25, 2000
MINERAL OIL RESOVIOR BOTTLE HAS LEAKED A DOZEN OF TIMES, BOTTLE REPLACE 3 TIMES
Incident date: Jun 28, 1999
WHILE DRIVING OR MAKING A TURN VEHICLE STALLED UNEPXECTEDLY WHICH COULD HAVE CAUSED A CRASH. DEALER SAID IT WAS A DECELERATION PROBLEM. ENGINE NEEDED TO BE REPROGRAMMED. *AK *ML
Incident date: May 20, 2000
WHILE MAKING A TURN VEHICLE WILL STALL WITHOUT PRIOR WARNING. CONSUMER HAS TO RESTART VEHICLE EACH TIME. *AK
JAGUAR
SOVEREIGN
(1990) — SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
May 31, 2000
Incident date: May 1, 2000
MAY 2000 MY WIFE WAS DRIVING HOME IN HER 1990 JAGUAR SOVEREIGN - THE BRAKES FAILED COMPLETELY AS SHE WAS PULLING INTO THE DRIVEWAY. LUCKILY, SHE HAD JUST PULLED IN AND WAS GOING VERY SLOWLY AND MANAGED TO STOP THE CAR WITH THE HAND BRAKE BEFORE REACHING THE GARAGE DOOR. HAD THIS OCCURRED IN TRAFFIC, SHE COULD/WOULD HAVE BEEN KILLED, ALONG WITH OTHERS AND MAJOR PROPERTY DAMAGE. I HAVE NEVER HEA... Read more
JAGUAR
XJ6
(1998) — SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
May 30, 2000
Incident date: Jan 1, 2000
BRAKES SYSTEM MALFUNCTIONED, CAUSING THE BRAKE HOSE TO LEAK FLUID ONTO THE ENGINE WHICH MAY CAUSE A FIRE. STRUTS HAVE BEEN REPLACED 3 TIMES, BUT PROBLEMS STILL PRESENT. *AK *ML
JAGUAR
XJ6
(1998) — SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
May 30, 2000
Incident date: Jan 1, 2000
BRAKES SYSTEM MALFUNCTIONED, CAUSING THE BRAKE HOSE TO LEAK FLUID ONTO THE ENGINE WHICH MAY CAUSE A FIRE. STRUTS HAVE BEEN REPLACED 3 TIMES, BUT PROBLEMS STILL PRESENT. *AK *ML
WHEN DRIVING AT ANY SPEED VEHICLE CUT OFF WITHOUT PRIOR WARNING, CAUSING LOSS OF ALL POWER. CONSUMER HAS CONTACTED THE DEALER, DEALER WAS UNABLE TO DETERMINE THE CAUSE. PLEASE PROVIDE ANY FURTHER DETAILS. *AK
Incident date: May 24, 2000
WHILE TRAVELING ABOUT 60MPH ENGINE CHECK LIGHT LIGHT CAME UP ON THE DASHBOARD, INDICATING SYSTEM AND ENGINE FAILURE. CONSUMER SAID THERE WAS LOSS OF POWER WHEN SHE APPLIED GAS PEDAL. VEHICLE HAD TO BE TOWED. *AK
Incident date: May 24, 2000
WHILE TRAVELING ABOUT 60MPH ENGINE CHECK LIGHT LIGHT CAME UP ON THE DASHBOARD, INDICATING SYSTEM AND ENGINE FAILURE. CONSUMER SAID THERE WAS LOSS OF POWER WHEN SHE APPLIED GAS PEDAL. VEHICLE HAD TO BE TOWED. *AK
THE VEHICLE SUDDENLY LOST POWER AND DECELERATED TO A STOP DUE TO ENGINE STALL. (EXISTS IN 1998 XK8'S AND XJ SEDANS MODEL) YH
Incident date: May 6, 1998
THIS 85 XJ6 JAGUAR WAS BROUGHT TO MY SHOP FOR REPAIR.THE LEFT REAR GAS TANK STARTED TO LEAK AFTER I PUT 2.00 IN GAS IN THE TANK. MY SHOP WAS HIRERD TO REPAIR THE TANK. THE LEAK WAS IN THE (SEAM) OF THE TANK. I NOTICED THIS CAR HAD VERY BIG GAS DRAIN PLUGS IN THERE TANKS,ABOUT 2.5 INCH ACROSS WITH A ENTER PLUG 1.5 INCHES,A DOUBLE PLUG SYSTEM.EVERY CAR I HAVE EVER WORKED ON , HAS NEVER HAD A GAS DR... Read more
Fire
2 injured
Incident date: May 3, 2000
GAS TANK FAILURE CAUSED LEAKAGE, RESULTING IN ODOR AND FUMES ENTERING VEHICLE, POSSIBLY RECALL RELATED 90V-123. CONSUMER REQUEST REMBERSMENT. *YH
Incident date: May 3, 2000
GAS TANK FAILURE CAUSED LEAKAGE, RESULTING IN ODOR AND FUMES ENTERING VEHICLE, POSSIBLY RECALL RELATED 90V-123. CONSUMER REQUEST REMBERSMENT. *YH
THE VEHICLE SUDDENLY LOST POWER AND DECELERATED TO A STOP DUE TO ENGINE STALL. (EXISTS IN 1998 XK8'S AND XJ SEDANS MODEL) YH
JAGUAR
XK8
(1999) — SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
May 8, 2000
WHILE DRIVING AND WITHOUT WARNING BRAKES WILL INTERMITTENTLY ACTIVATE OR LOSE BRAKING ABILITY, CAUSING EXTENDED STOPPING DISTANCE . DEALER CANNOT IDENTIFY THE PROBLEM. PLEASE GIVE ANY FURTHER DETAILS. *AK
Incident date: Feb 29, 2000
UNABLE TO REMORE KEY WHEN J-GATE IS ON PARK. *AK
Incident date: Sep 1, 1999
ENGINE FAILURE CAUSED THE VEHICLE TO STALL. YH
WATER GETS INTO THE TRUNK, WHICH HOUSES THE COMPUTER SYSTEM, CAUSING THE VEHICLE TO STALL OUT AND DIE. DEALER HAS BEEN NOTIFIED. *AK
Incident date: May 3, 1999
WHEN SHIFTING FROM "PARK" TO "DRIVE" VEHICLE BOLTED AHEAD AT FULL ACCELERATION WITHOUT MY TOUCHING ACCELERATOR PEDAL. APPLIED FULL BRAKE PEDAL WITH NO EFFECT AND COULD ONLY STOP VEHICLE BY TURNING OFF IGNITION WITH KEY. JAGUAR DEALER ADVISED ME THAT "BUILD UP OF CARBON AROUND THROTTLE LINKAGE" CAUSED THE PROBLEM. EXTREMELY LUCKY TO HAVE SUFFERED NO INJURIES TO ANYONE OR COLLISION DAMAGE. VEH... Read more