Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 3,627 complaints for JAGUAR
JAGUAR
S-TYPE
(2001) — SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
Nov 30, 2001
Incident date: Nov 19, 2001
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
Incident date: Aug 28, 2001
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
Incident date: Nov 11, 2001
INTERIOR REAR VIEW MIRROR IS MOUNTED TOO LOW. IT BLOCKS VIEW TO RIGHT OF CENTER, AND IT IS NOT ADJUSTABLE FOR LOCATION UP/DOWN OR LEFT/RIGHT. IT IS MOUNTED BY A SINGLE SPHERICAL JOINT WHICH ALLOWS ANGULAR ADJUSTMENT BUT NO LOCATION ADJUSTMENT. I AM ONLY 5'-10" TALL; WITH SEAT MOTORED TO ITS LOWER LIMIT MIRROR BLOCKS VIEW THROUGH WINDSHIELD. CURIOUSLY, JAGUAR MOUNTS MIRRORS IN S TYPE CARS WHICH DO ... Read more
Incident date: Aug 5, 2001
THE COMPUTER SYSTEM OF THE VEHICLE MALFUNCTIONED AND SHUT DOWN ALL SYSTEMS RESULTING IN AN IMMEDIATE LOSS OF POWER AND THE ABILITY TO CONTROL THE VEHICLE,DEALER COULD NOT EXPLAIN THE PROBLEM, POSSIBLE ELECTRICAL PROBLEMS. *YH
Incident date: Oct 14, 2001
EVERY 5,500 MILES THE A/C UNIT BREAKS DOWN! THE LATEST IS THE EVAPORATOR UNIT WHICH HAS BEEN REPLACED IN JUNE 1996, MARCH 1997, JUNE 1999, AND NOW, AGAIN IN OCT 2001.*AK
Incident date: Oct 27, 2001
A YOUNG CHILD WAS ABLE TO KNOCK THE SHIFT LEVER FROM PARK INTO GEAR WITHOUT A KEY BEING PRESENT OR LOCKED.*AK
Crash
Incident date: Oct 1, 2001
VEHICLE WILL STALL WITHOUT ANY NOTICE AT ANY SPEED.*AK
Incident date: Oct 11, 2001
ACCELERATOR STUCK AT AN INTERSECTION WHILE MY WIFE WAS DRIVING. SHE WAS UNABLE TO MOVE THE CAR AND CALLED ME ON HER CELL PHONE. I TOLD HER TO STOMP THE PEDAL TO ROCK IT LOOSE. THIS IS S SAFETY CONCERN. IT HAPPENED BE FORE WITH ME WHILE THE CAR WAS STILL IN WARRANTY. THE DEALER FIXED IT. NOW THAT THE WARRENTY EXPIRED, THE DEALER/ MANUFACTURER SAID IT IS A MAINTENACE PROBLEM AND I HAVE TO PAY... Read more
Incident date: Aug 14, 2001
CONSUMER EXPERIENCED A TIRE BLOW, THE TIRE SIDE WALLS CRUMBLED, CONSUMER HAS SINCE EXPERIENCED TWO MORE TIRE FAILURE THE FRONT PASSENGER AND BACK PASSENGER TIRES, ALL THREE TIRES HAD SIDE WALL COME APART. ( PIRELLI P-ZONE/ 235/50 ZR17 96W).*JB
Incident date: Jun 1, 2001
FUMES ENTER THE CABIN: SHORTLY AFTER I TOOK DELIVERY OF THE JAGUAR AND NUMEROOUS TIMES THEREAFTER MY WIFE AND I EXPEREINCED SERIOUS HEALTH PROBLEMS WHILE RIDING IN THE CAR. THESE PROBLEMS WERE ONLY WHEN THE SUNROOF WAS OPEN. THE FIRST SYMPTOM WAS BAD HEADACHES. EYES BEGIN TO FEEL DRY AND THERE IS DIFFICULTY FOCUSING. WITHOUT WARNING THE EYES SEEM TO BE STUCK IN THE SOCKETS RESULTING IN VERY BA... Read more
Incident date: Jun 1, 2001
FUMES ENTER THE CABIN: SHORTLY AFTER I TOOK DELIVERY OF THE JAGUAR AND NUMEROOUS TIMES THEREAFTER MY WIFE AND I EXPEREINCED SERIOUS HEALTH PROBLEMS WHILE RIDING IN THE CAR. THESE PROBLEMS WERE ONLY WHEN THE SUNROOF WAS OPEN. THE FIRST SYMPTOM WAS BAD HEADACHES. EYES BEGIN TO FEEL DRY AND THERE IS DIFFICULTY FOCUSING. WITHOUT WARNING THE EYES SEEM TO BE STUCK IN THE SOCKETS RESULTING IN VERY BA... Read more
Incident date: Aug 3, 2000
JAGUAR, XJ8L, 2000 MODEL; VEHICLE WILL ACCELERATE ON ITS OWN. WHILE IN REVERSE VEHICLE ACCELERATED, CONSUMER WAS UNABLE TO STOP VEHICLE AND IT ENDED UP HITTING TWO OTHER VEHICLES. VEHICLE HAS ACCELERATED 12 TIMES IN STOP AND GO TRAFFIC, RPMS WENT UP AND ENGINE REVVED. DEALER CAN NOT FIND CAUSE. *AK *TT
Crash
Incident date: Apr 30, 2001
AUTOMATIC SEAT BELT WORKS INTERMITTENTLY. WHEN GETTING IN VEHICLE SEAT BELT WILL GET STRUCK. WHILE SITTING IN VEHICLE IT WILL SOMETIMES START WORKING, AND SOMETIMES MAY NOT WORK FOR A WHILE. CONTACT DEALER, AND DEALER STATED CAN'T FIX WHEN SEAT BELT IS WORKING.
Incident date: Jul 3, 2001
MICHELIN TIRE WAS PRACTICALLY NEW, TIRE TREAD SEPARATED CAUSING DAMAGE TO THE REAR UNDERSIDE OF THE JAGUAR. TIRE PRESSURE WAS MEASURED AT 31 PSI.
JAGUAR
VANDEN PLAS
(1995) — ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
Sep 7, 2001
Incident date: Aug 31, 2001
VEHICLE WILL NOT NOT START ON AN INTERMITTENT BASIS. DEALER HAS BEEN CONTACTED FOR THIS PROBLEM, BUT WAS UNABLE TO LOCATE SOURCE OF THE PROBLEM. PLEASE PROVIDE FURTHER DETAILS.AK
WHEN DRIVING 55-60 MPH ON HIGHWAYVEHICLE COMPLETELY SHUTS DOWN WITHOUT WARNING, CAUSE UNKNOWN. DEALER CLEANED BREATHER SYSTEM WHICH DID NOT CORRECT THE PROBLEM. PLEASE GIVE ANY FURTHER DETAILS.*AK
WHEN DRIVING 55-60 MPH ON HIGHWAYVEHICLE COMPLETELY SHUTS DOWN WITHOUT WARNING, CAUSE UNKNOWN. DEALER CLEANED BREATHER SYSTEM WHICH DID NOT CORRECT THE PROBLEM. PLEASE GIVE ANY FURTHER DETAILS.*AK
Incident date: Aug 13, 2001
HEAD PREVIOUSLY (8/13/01) REPORTED TO YOU THE REFUSAL OF THE DEALER/MFG. TO REPLACE AN INOPERATIVE SEAT BELT BUCKLE THAT IS PART OF THE PASSIVE MOTORIZED SEAT BELT ASSEMBLY . REQUESTED $330 TO REPAIR/REPLACE. BY COINCIDENCE, THE BUCKLE ON THE DRIVER'S SIDE ASSEMBLY FAILED IN EXACTLY THE SAME WAY ONLY HOURS AFTER INITIAL REPORT FILED. WHILE BOTH BUCKLES CAN BE CONNECTED, THEY CANNOT EASILYT BE REM... Read more
Incident date: Jul 1, 2001
TOOK MY VEHICLE TO THE LOCAL DEALER TO REPAIR THE PASSENGER-SIDE PASSIVE MOTORIZED SEAT BELT ASSEMBLY. DEALER REPAIRED UNDER WARRANTY, BUT REFUSED TO REPLACE THE DEFECTIVE SEAT BELT BUCKLE THAT CONNECTS TO THE ASSEMBLY. REQUESTED $330 FOR REPAIR. SINCE SYSTEM IS NOT FULLY OPERATIVE WITH DEFECTIVE BUCKLE, BELIEVE THIS IS AN ATTEMPT TO CIRCUMVENT THE VEHICLE SAFETY REGULATIONS. IT VIOLATES THE SPIRI... Read more
Incident date: Jul 1, 2001
WHEN REPLACING THE FAN CLUCH CONSUMER NOTICED CRACK IN FAN. CONSUMER HAD TO REPLACE FAN.*AK CONSUMER STATES 4 MAJOR CRACKS IN THE FAN BASE, 2 PROGRESSING INTO THE BLADES. *SLC
Incident date: Jun 8, 2001
THE MAJOR FAILURES OCCURRED WITHIN THE FIRST 500 MILES OF THE NEW CAR. I WONDER IF THE PROBLEMS ARE MORE WIDE SPREAD? AUTOMATIC TRANSMISSION AND POWER TRAIN CONTROL MODULE HAD BEEN REPLACED. *AK
Incident date: Jun 8, 2001
THE MAJOR FAILURES OCCURRED WITHIN THE FIRST 500 MILES OF THE NEW CAR. I WONDER IF THE PROBLEMS ARE MORE WIDE SPREAD? AUTOMATIC TRANSMISSION AND POWER TRAIN CONTROL MODULE HAD BEEN REPLACED. *AK
Incident date: Feb 1, 2000
DEALER HAS ATTEMPTED WITHOUT SUCCESS TO REPAIR. HAS REPLACED NUMEROUS COMPONENTS. VEHICLE OUT OF SERVICE AT LEAST 1+ MONTH. IGNITION WILL NOT WORK. SPORADIC. *AK
Incident date: Mar 3, 2001
VEHICLE WAS INVOLVED IN A 15 MPH COLLISION HITTING A TREE IN WHICH PASSENGER'S SIDE AIR BAG DEPLOYED, CAUSING PASSENGER TO RECEIVE FACE BURNS AND A FRACTURED ARM.*AK *SLC
Crash
1 injured
Incident date: Mar 3, 2001
VEHICLE WAS INVOLVED IN A 15 MPH COLLISION HITTING A TREE IN WHICH PASSENGER'S SIDE AIR BAG DEPLOYED, CAUSING PASSENGER TO RECEIVE FACE BURNS AND A FRACTURED ARM.*AK *SLC
Crash
1 injured
Incident date: May 10, 2001
AUTOMATIC SEATBELT WORKS INTERMITTENTLY, THERE WAS A RECALL IN 1993 WITH A LIFETIME GUARANTEE. DEALER AND JAGUAR COMPANY REFUSED TO HONOR WARRANTY.*AK CONSUMER PAID FOR JAGUAR TO CLEAN THE MODULE, HOWEVER THIS DID NOT REMEDY THE PROBLEM, JAGUAR STILL REFUSES ANY RESPONSIBILITY. *SLC
Incident date: Apr 24, 2001
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
Incident date: Dec 8, 1998
I PURCHASED A 1998 JAGUAR XJ8 FROM PEYTON CRAMER JAGUAR IN JULY OF 1998, VIN # [XXX]. SINCE THAT TIME I HAVE HAD A REPEATED PROBLEMS WITH ENGINE STALLING AT FREEWAY SPEEDS (55-70 MPH). THIS OCCURS WITH NO WARNING, AND PLACES MY FAMILY AND ME AT RISK. WHEN THE ENGINE STALLS I HAVE TO DRIFT OVER TO THE RIGHT LANE, AGAINST THE FLOW OF TRAFFIC SO THAT I CAN PARK THE CAR. ONLY THEN CAN I RESTART THE EN... Read more
Incident date: Feb 1, 2001
CAR IS LIKE NEW, ALWAYS GARAGED, RECENTLY GOT FOUR SMALL "CUTS" AROUND REAR GLASS WINDOW IN THE CONVERTIBLE TOP MATERIAL. *AK
Incident date: Jun 1, 2001
SEATBELTS WILL LOCK IN PLACE BEFORE DRIVING. BUT, AFTER CONSUMER IS ON THE ROAD SEAT BELTS WILL COME UNDONE.*AK
VEHICLE HAD TO BE FLATBED TO DALERSHIP NUMEROUS TIMES DUE TO NOT STARTING AFTER STALLING OUT IN MIDDLE OF TRAFFIC. SOMETIMES, VEHICLE COULD BE RESTARTED BUT WOULD STALL OUT. WAS INFORMED BY MECHANIC WOULD NEED A NEW ENGINE AND NEW CONTROLLER BOX. OWNER FEELS IT WAS AN ELECTRICAL PROBLEM. *AK
VEHICLE HAD TO BE FLATBED TO DALERSHIP NUMEROUS TIMES DUE TO NOT STARTING AFTER STALLING OUT IN MIDDLE OF TRAFFIC. SOMETIMES, VEHICLE COULD BE RESTARTED BUT WOULD STALL OUT. WAS INFORMED BY MECHANIC WOULD NEED A NEW ENGINE AND NEW CONTROLLER BOX. OWNER FEELS IT WAS AN ELECTRICAL PROBLEM. *AK
Incident date: Jan 1, 2001
WHILE TRAVELING AT APPROXIMATELY 65 MPH VEHICLE LOST POWER DURING ACCELERATION WHILE IN TRAFFIC. DEALERSHIP EXAMINED VEHICLE, AND CLEANED THROTTLE IN VEHICLE. PROBLEM REPEATED ITSELF WHILE TRAVELING AT APPROXIMATELY 70 MPH IN HEAVY TRAFFIC. DEALERSHIP REPLACED AN UNKNOWN COMPONENT IN THROTTLE CONTROL, AND INFORMED CONSUMER THAT THIS HAS HAPPENED TO OTHER VEHICLES. *AK WHILE DRIVING THE ... Read more
Incident date: Jan 1, 2001
WHILE TRAVELING AT APPROXIMATELY 65 MPH VEHICLE LOST POWER DURING ACCELERATION WHILE IN TRAFFIC. DEALERSHIP EXAMINED VEHICLE, AND CLEANED THROTTLE IN VEHICLE. PROBLEM REPEATED ITSELF WHILE TRAVELING AT APPROXIMATELY 70 MPH IN HEAVY TRAFFIC. DEALERSHIP REPLACED AN UNKNOWN COMPONENT IN THROTTLE CONTROL, AND INFORMED CONSUMER THAT THIS HAS HAPPENED TO OTHER VEHICLES. *AK WHILE DRIVING THE ... Read more
Incident date: May 18, 2001
WHEN IN STOP AND GO TRAFFIC VEHICLE STALLS/ SHUTS OFF WITHOUT PRIOR WARNING. THEN,AFTER SHE TURNED VEHICLE ON DASHBOARD. STATED TRANSMISSION WAS IN LIMP MODE, AND ENGINE CHECK LIGHT WAS ON. *AK
Incident date: May 18, 2001
WHEN IN STOP AND GO TRAFFIC VEHICLE STALLS/ SHUTS OFF WITHOUT PRIOR WARNING. THEN,AFTER SHE TURNED VEHICLE ON DASHBOARD. STATED TRANSMISSION WAS IN LIMP MODE, AND ENGINE CHECK LIGHT WAS ON. *AK
I KNOW I AM NOT THE FIRST PERSON TO HAVE A PROBLEM WITH THE THE GEARS GETTING STUCK. I COULD NOT GET THE CAR OUT OF PARK. *AM,
WITHOUT ANY INDICATION DRIVER'S SEAT SLID FORWARD PINING CONSUMER TO STEERING WHEEL WHILE DRIVING. FOR 3 MINUTES CONSUMER WAS UNABLE TO MOVE SEAT BACKWARDS *AK CONSUMER STATES SEAT WOULD MOVE FORWARD WHILE DRIVING PRIOR TO THIS INCIDENT AND HAS OCCURRED FOR SEVERAL YEARS. *SLC
WITHOUT ANY INDICATION DRIVER'S SEAT SLID FORWARD PINING CONSUMER TO STEERING WHEEL WHILE DRIVING. FOR 3 MINUTES CONSUMER WAS UNABLE TO MOVE SEAT BACKWARDS *AK CONSUMER STATES SEAT WOULD MOVE FORWARD WHILE DRIVING PRIOR TO THIS INCIDENT AND HAS OCCURRED FOR SEVERAL YEARS. *SLC
JAGUAR
XJ6
(1991) — SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
Jun 4, 2001
Incident date: May 4, 2001
VEHICLE HAS ABS SYSTEM THAT ON A DRY ROAD BRAKES WILL LOCK UP ON DRIVER'S FRONT WHEEL. THIS IS A SAFETY FEATURE THAT COMES WITH VEHICLE, BUT CONSUMER FEELS IT ENDANGERS HIS LIFE. *AK
Incident date: Apr 18, 2001
AFTER STARTING VEHICLE AND SHIFTING GEAR EITHER IN DRIVE OR REVERSE VEHICLE COMMENCED TO ACCELERATE AT 3000 OR MORE RPMS. THIS PROBLEM HAD OCCURRED ON THREE OCCASIONS. TAKEN TO THE DEALER SHOP, AND THEY INFORMED CONSUMER THAT THEY WERE UNABLE TO DUPLICATE PROBLEM.*AK *JB
THE SELF-LEVELING SUSPENSION SYSTEM FAILED. ACCORDING TO THE DEALERSHIPS, THERE IS NOT A REMEDY FOR THIS FAILED SYSTEM OTHER THAN TO REPLACED IT WITH THE SAME SYSTEM. JAGUAR MADE REPLACEMENTS KITS FOR THE XJ6 BUT NOT FOR THE XJ12
JAGUAR
VANDEN PLAS
(1998) — ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
Apr 12, 2001
Incident date: Mar 24, 2001
PROBLEM HAS EXISTED SINCE THE VEHICLE WAS NEW. ENGINE SHUTS OFF WITHOUT PRIOR WARNING OR SYMPTOMS. I WAS TRAVELING APPROX,. 70 MILES PER HOUR ON A SEATTLE FREEWAY WHEN THE "ENGINE FAIL" LIGHT CAME ON. NO POWER BRAKES, NO POWER STEERING, NO POWER! THE CAR MUST BE PUT INTO "PARK" TO RESTART. MANUFACTURE HAS BEEN AWARE OF A "COMPUTER" GLITCH AND PROMISED A RECALL. NONE TO DATE. THE COMPUTER HA... Read more
Incident date: Mar 8, 2001
JAG HIT BY OTHER VEHICLE IN LEFT REAR DOOR CAUSING JAG TO SPIN 180 DEGREES AND CROSS OVER TO OTHER SIDE OF ROAD AND BROADSIDE A LARGE TREE. THIS WAS A DIRECT HIT ON THE RIGHT FRONT DOOR CAUSING DOOR TO INTRUDE INTO THE PASSENGER COMPARTMENT. THE TREE ALSO INTRUDED INTO PASSENGER COMPARTMENT AND THE IMPACT WAS SEVERE ENOUGH TO CAUSE THE ROOF AND SUBFRAME TO BUCKLE SUBSTANTIALLY ON THAT SIDE. THE... Read more
Crash
1 injured
Incident date: Mar 8, 2001
JAG HIT BY OTHER VEHICLE IN LEFT REAR DOOR CAUSING JAG TO SPIN 180 DEGREES AND CROSS OVER TO OTHER SIDE OF ROAD AND BROADSIDE A LARGE TREE. THIS WAS A DIRECT HIT ON THE RIGHT FRONT DOOR CAUSING DOOR TO INTRUDE INTO THE PASSENGER COMPARTMENT. THE TREE ALSO INTRUDED INTO PASSENGER COMPARTMENT AND THE IMPACT WAS SEVERE ENOUGH TO CAUSE THE ROOF AND SUBFRAME TO BUCKLE SUBSTANTIALLY ON THAT SIDE. THE... Read more
Crash
1 injured
Incident date: Mar 12, 2001
VEHICLE WAS INVOLVED IN A SEVERE SIDE IMPACT, IN WHICH NONE OF THE SIDE AIR BAGS DEPLOYED. ONE INJURY REPORTED. DEALER AND MANUFACTURER WERE NOTIFIED. *AK AFTER VEHICLE WAS HIT, IT SPUN 180 DEGREES AND SLAMMED BROADSIDE INTO A TREE. *SLC
Crash
1 injured
THE HEAD LIGHT LENS IS FOGGED AND IS DIMINISHING THE LIGHT FROM THE HEADLIGHTS. *SLC
INTERIOR REAR VIEW MIRROR IS MOUNTED TOO LOW, THE VIEW OF THE ROAD TO THE RIGHT OF THE CENTER IS BLOCKED, CONSUMER STATES THIS PROBLEM ONLY EXISTS ON JAGUARS EQUIPPED WITH RAIN SENSING WINDSHIELD WIPERS, MIRROR IS MOUNTED TO THE WINDSHIELD BASE BY ONLY A SPHERICAL JOINT, THE JOINT PERMITS ANGULAR ADJUSTMENT FOR THE MIRROR TO AIM TO A PARTICULAR FIELD OF VIEW. *SLC
DRIVER'S SEAT BELT DOES NOT RELEASE FROM RETRACTING MECHANISM. PLEASE GIVE ANY FURTHER DETAILS.*AK
Incident date: Mar 22, 2001
WHEN COMING TO STOP OR MAKING A TURN OR WHEN SLOWING DOWN ENGINE WILL STALL WITHOUT A PRIOR WARNING.*AK CONSUMER STATES VEHICLE HAS BEEN IN SHOP 4 TIMES AND AFTER THE FIRST 3, THE STALLING CONTINUED, VEHICLE HAS NOT STALLED SINCE 4TH REPAIR, HOWEVER STALLING IS RANDOM AND CONSUMER CAN NOT BE SURE PROBLEM HAS BEEN FIXED. *SLC