Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 3,627 complaints for JAGUAR
Incident date: Jan 11, 2003
WHILE DRIVING OUR S TYPE JAGUAR THE ELECTRICAL SYSTEM WHEN DOWN. IT APPEARS THAT THEIR IS A DEFECT IN THE "ELECTRICAL CLUSTER" THAT CAUSING THE SYSTEM TO THINK THE CAR HAS BEEN STOLEN. MY WIFE WAS FORTUNATE THAT SHE WAS COMING TO A STOP WHEN IT OCCURED. THE CAR HAS NOW BEEN IN THE REPAIR SHOP FOR 4 WEEKS WHILE THE DEALER TRYS TO GET A REPLACEMENT PART THAT DOES NOT HAVE THE SAME PROBLEM. TWO A... Read more
Incident date: Dec 10, 2002
THE 2003 AND PERHAPS 2002 JAGUAR X CLASS HAVE A "LOW OUTSIDE TEMPERATURE" SCREEN THAT BECOMES VISIBLE WHEN THE CAR'S THERMOMETER READS 38 DEGREES OUTSIDE; THIS NORMALLY OCCURS WHEN DRIVING SUBSEQUENT TO THE CAR BEING GARAGED; TO SHUT OFF THIS SCREEN THE DRIVER MUST LOOK TO THE LEFT OF THE STEERING WHEEL AND THEN DOWN TO FIND AND PRESS A RESET BUTTON FOR 5 SECONDS; THIS PRESENTS AN UNSAFE SITUA... Read more
Incident date: Jan 1, 2003
CONSUMER STATES THERE IS A DEFECT WITH VEHICLE'S FRONT END. THE VEHICLE VIBRATES EXCESSIVELY. VEHICLE IS CURRENTLY BEING CHECKED BY DEALER. PH
WHILE DRIVING AT HIGHWAY SPEED ENGINE SHUT DOWN, CAUSING LOSS OF POWER STEERING. PLEASE ANY ADDITIONAL INFORMATION.*AK
WHILE DRIVING AT HIGHWAY SPEED ENGINE SHUT DOWN, CAUSING LOSS OF POWER STEERING. PLEASE ANY ADDITIONAL INFORMATION.*AK
THE RADIATOR HOSE HAD A CRACK WHICH CAUSED THE VEHICLE TO CATCH FIRE. ALSO THE A/C GOES OUT. SCC
Fire
THE RADIATOR HOSE HAD A CRACK WHICH CAUSED THE VEHICLE TO CATCH FIRE. ALSO THE A/C GOES OUT. SCC
Fire
JAGUAR
S-TYPE
(2000) — SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
Jan 30, 2003
Incident date: Jan 1, 2003
WHILE DRIVING THE ANTI-LOCK BRAKE SYSTEM LIGHT WILL ILLUMINATE WITHOUT WARNING CAUSING VEHICLE'S TIRES TO LOCK AND SKID ON HIGHWAY. LOST CONTROL OF VEHICLE SEVERAL TIMES DUE TO PROBLEM. TS
CONSUMER HAS EXPERIENCED MULTIPLE DEFECTS. THE DEALER SUGGESTS THAT THE PROBLEMS ARE DUE TO EXTERNAL DAMAGE. SCC PH
CONSUMER HAS EXPERIENCED MULTIPLE DEFECTS. THE DEALER SUGGESTS THAT THE PROBLEMS ARE DUE TO EXTERNAL DAMAGE. SCC PH
THE CONSUMER HAS EXPERIENCED THE FOLLOWING: THE REAR DEFROSTER IS INOP, THE ASHTRAY COVER IS NOT CLOSING, THE SUBFRAME IS DEFECTIVE- DEVELOPED A CRACK A WEEK AFTER DRIVING, AND THE NEW SUBFAME HAS MULTIPLE WELDED AREAS. SCC
THE CONSUMER HAS EXPERIENCED THE FOLLOWING: THE REAR DEFROSTER IS INOP, THE ASHTRAY COVER IS NOT CLOSING, THE SUBFRAME IS DEFECTIVE- DEVELOPED A CRACK A WEEK AFTER DRIVING, AND THE NEW SUBFAME HAS MULTIPLE WELDED AREAS. SCC
THE CONSUMER HAS EXPERIENCED THE FOLLOWING: THE REAR DEFROSTER IS INOP, THE ASHTRAY COVER IS NOT CLOSING, THE SUBFRAME IS DEFECTIVE- DEVELOPED A CRACK A WEEK AFTER DRIVING, AND THE NEW SUBFAME HAS MULTIPLE WELDED AREAS. SCC
Incident date: Jan 16, 2003
DRIVERS SEAT AND THE REAR DRIVERS SEAT BUCKLES WERE BROKEN. CONSUMER STATED THAT THE SEAT BELTS DID NOT FASTEN. TS SEAT BUCKLE ASSEMBLY REPLACED. *TT
Incident date: Dec 12, 2002
98 JAGUAR XJ8. ENGINE STALLS WITHOUT WARING AT FREEWAY SPEEDS. JAGUAR DEALER SERVICE REP INDICATED THIS WAS SOMETHING THAT IS NOT UNCOMMON. THROTTLE BODY STATED TO BE THE CAUSE OF THE FAILURE, ACCORDING TO DEALER SERVICE REP. VERY DANGEROUS SITUATION. IT HAS HAPPENED 5 TIMES. PLS ADVISE IF THIS IS BEING INVESTIGATED. I HAVE COPIES OF PREVIOUS COMPLAINTS FROM WEB SITE.
Incident date: Apr 1, 2001
WE HAVE HAD REPEATED COMPLETE POWER FAILURES WHILE DRIVING OUR JAGUAR XJ8 - 1998. THE POWER FAILURES HAVE OCCURRED ON THE HIGHWAY AND HAVE CAUSED US TO PULL OVER TO EITHER THE INSIDE OR OUTSIDE LANES. HAVE TAKEN THE CAR TO THE DEALERSHIP: APRIL 2001 - COULDN'T REPLICATE THE PROBLEM IN THE SHOP, BUT REPLACED THE ECM. JUNE 2001 - THROTTLE WAS ADJUSTED AND THEY REPLACED 4 RELAYS. JAN2002 - REPLAC... Read more
TWICE WHILE ATTEMPTING TO BACK INTO A PARKING PLACE, CONSUMER PUT FOOT ON BRAKE WHEN VEHICLE FLEW FOWARD INTO A PARKED CAR. CONSUMER STATES FOOT WAS NOT ON ACCELERATOR. TOOK TO DEALER AND THEY STATED THAT THE BLACK BOX REPORTED THAT BOTH BRAKE PEDAL AND GAS PEDAL WERE PRESSED AT THE SAME TIME. PLEASE PROVIDE ANY FURTHER INFORMATION. PH *TS
Crash
JAGUAR
VANDEN PLAS
(1998) — UNKNOWN OR OTHER
Jan 12, 2003
Incident date: Jan 12, 2003
THE CAR JUST SHUTS DOWN ON THE HIGHWAY AT HIGH SPEEDS OR WHEN BRAKING FROM A HIGH SPEED[60-70MPH].THE FIRST TIME WE WERE EXITING THE 417,THE SECOND TIME EXITING FROM I4 TO HYW.27,THE THIRD TIME GOING THRU A TOLL BOOTH ON 417 WITH AN EPASS WITH OUR THREE GRANDCHILDREN IN THE CAR AND THE 4TH TIME WAS TODAY ON I4 GOING 60MPH IN THE LEFT LANE WITH ALMOST NO SHOULDER. IT JUST DIES WITH NO WARNING OF AN... Read more
Incident date: Oct 10, 2002
I HAVE A 1993 JAGUAR XJ6 AND EVERY SEAT BELT MECHANISM EXCEPT THE DRIVERS' ONE IS BROKEN. THE DRIVER'S HOUSING IS BROKEN, BUT THE LATCH STILL WORKS. ONE LATCH IN THE REAR WORKS, BUT THE HOUSING IS BROKEN. JAGUAR US TELLS ME THAT THESE ITEMS ARE NOT COVERED UNDER ANY WARRANTY. HOWEVER, AS I UNDERSTAND THE LAW, ALL SAFETY FEATURES ARE TO BE REPAIRED OR REPLACED BY THE MANUFACTURER IF THEY BECOME... Read more
Incident date: Jan 7, 2003
1998 JAGUAR XJ8 - ENGINE STALLS WITHOUT WARNING WHEN CAR IS DRIVING AT HIGHWAY SPEEDS. ONLY STALLS WITH SPEEDS OVER 55 MPH. HAVE TAKEN AUTO TO DEALERSHIP NUMEROUS TIMES AND THEY HAVE NOT BEEN ABLE TO FIX PROBLEM YET. I HAVE SAFETY CONCERNS WITH THIS PROBLEM. THIS IS NOT A NEW PROBLEM WITH THIS YEAR AND MODEL. NO FACTORY RECALLS HAVE BEEN ISSUED FOR THIS PROBLEM. *JB
Incident date: Oct 11, 2002
CONSUMER STATES ENGINE STALLS INTERMITTENTLY WITHOUT WARNING. DEALER HAS CHECKED 4X. DEALER HAS BEEN ABLE TO DUPLICATE PROBLEM, BUT CAN NOT DETERMINE THE CAUSE. TS
THE CONSUMER STATES THESE ARE PROBLEMS THAT HAVE COME ABOUT IN THE SHORT TIME THAT THE VEHICLE HAS BEEN IN POSSESSION, AND THEY ARE AS FOLLOWED: THE REPLACEMENT OF A FAULTY GEAR SELECTOR LEVER, THE REPLACEMENT OF THE ENTIRE DRIVE SHAFT. THE DIFFERENTIAL WAS COMPLETELY REPLACED IN JULY, AND REPLACED AGAIN IN OCTOBER. THIS WAS DONE TO GET RID OF THE VEHICLES HIGH PITCHED WHINING NOISE THAT REMAIN... Read more
THE CONSUMER STATES THESE ARE PROBLEMS THAT HAVE COME ABOUT IN THE SHORT TIME THAT THE VEHICLE HAS BEEN IN POSSESSION, AND THEY ARE AS FOLLOWED: THE REPLACEMENT OF A FAULTY GEAR SELECTOR LEVER, THE REPLACEMENT OF THE ENTIRE DRIVE SHAFT. THE DIFFERENTIAL WAS COMPLETELY REPLACED IN JULY, AND REPLACED AGAIN IN OCTOBER. THIS WAS DONE TO GET RID OF THE VEHICLES HIGH PITCHED WHINING NOISE THAT REMAIN... Read more
THE CONSUMER STATES THESE ARE PROBLEMS THAT HAVE COME ABOUT IN THE SHORT TIME THAT THE VEHICLE HAS BEEN IN POSSESSION, AND THEY ARE AS FOLLOWED: THE REPLACEMENT OF A FAULTY GEAR SELECTOR LEVER, THE REPLACEMENT OF THE ENTIRE DRIVE SHAFT. THE DIFFERENTIAL WAS COMPLETELY REPLACED IN JULY, AND REPLACED AGAIN IN OCTOBER. THIS WAS DONE TO GET RID OF THE VEHICLES HIGH PITCHED WHINING NOISE THAT REMAIN... Read more
THE CONSUMER STATES THAT THE DRIVER SIDE DOOR IS NOT OPENING PROPERLY. THE DOOR LATCH WAS REPLACED. *SCC
THE CONSUMER STATES THAT THE TRUNK LOCK NEEDED TO BE REPLACED. THE INDENTIONS ON THE TOP OF THE REAR BUMPER CAUSED THE TRUNK NOT TO FUNCTION PROPERLY. *SCC
THE CONSUMER STATES THAT THE CHROME RING AROUND THE CUP HOLDER WAS REPLACED. THE DRIVERS SEAT FINISHING TOWARDS THE BOTTOM HAD COMPLETELY BROKEN IN TWO AND WAS REPLACED AS WELL. *SCC
THE CONSUMER STATES THAT THE CHROME RING AROUND THE CUP HOLDER WAS REPLACED. THE DRIVERS SEAT FINISHING TOWARDS THE BOTTOM HAD COMPLETELY BROKEN IN TWO AND WAS REPLACED AS WELL. *SCC
THE CONSUMER STATES THAT THE DEFECTIVE GEAR SHIFT BOX WAS REPLACED. *SCC
THE CONSUMER STATES THAT THE FUEL TANK WAS REPLACED. THE REASON IS UNKOWN. *SCC
Incident date: Jun 26, 2002
THE VEHICLE WAS INVOLVED IN A FRONTAL COLLISION WHILE AT A STOP. THE VEHICLE THAT HIT THE CONSUMER WAS TRAVELING OVER 30 MPH YET THE DRIVERS AIR BAG DID NOT DEPLOY. CONSUMER'S VEHICLE RECEIVED SUBSTANTIAL DAMAGE TOTALING APPROXIMATELY $15,000. *PH *NLM
Crash
Incident date: Nov 30, 2002
CONSUMER STATES ABOUT 3 DAYS AGO HE NOTICED THAT THERE WAS A CRACKED IN WINDSHIELD, WHICH IS GROWING DAILY, ABOUT AN INCH AND A HALF PER DAY. CONSUMER STATES THAT AFTER HE TOOK THE AUTO TO THE DEALER HE WAS TOLD THAT THE CRACKED IS CALLED A STRESS CRACK. TS
Incident date: Nov 18, 2002
CONSUMER STATES VEHICLE STALLS WHILE DRIVING AT ANY SPEED WITH OUT ANY REASON, DEALER HAS INSPECTED THE VEHICLE SEVEN TIME AND COULD NOT DUPLICATE OR CORRECT THE PROBLEM. PLEASE PROVIDE FURTHER INFORMATION. TS
Incident date: Nov 16, 2002
CONSUMER WAS IN A PARKING GARAGE TRAVELLING UP A SMALL INCLINE. CONSUMER'S FOOT WAS ON BRAKE WHILE CAR WAS INDLING. WITHOUT WARNING, ENGINE BEGAN TO "REVV" LOUDLY AND CAR BEGAN TO MOVE FORWARD. CONSUMER DEPRESSED BRAKES NUMEROUS TIMES, BUT CAR CONTINUED TO MOVE FORWARD, "TAPPING" THE VEHICLE IN FRONT. CONSUMER PLACED CAR IN NEUTRAL AND ONLY THEN DID THE "REVVING" DECREASE. TS
Incident date: Oct 1, 2000
NO SUMMARY. DT
Incident date: Sep 1, 2002
FRONT LEFT AND RIGHT UNITS REPLACED - ABS AND TRACTION CONTROL MODULE REPLACED ECM UNIT TO BE REPLACED - CAR NOW AT DEALER 11/11/02. DT
Incident date: Sep 1, 2002
FRONT LEFT AND RIGHT UNITS REPLACED - ABS AND TRACTION CONTROL MODULE REPLACED ECM UNIT TO BE REPLACED - CAR NOW AT DEALER 11/11/02. DT
Incident date: Sep 1, 2002
FRONT LEFT AND RIGHT UNITS REPLACED - ABS AND TRACTION CONTROL MODULE REPLACED ECM UNIT TO BE REPLACED - CAR NOW AT DEALER 11/11/02. DT
Incident date: Mar 3, 2000
WHILE DRIVING ON DUAL HIGHWAY THE ENGINE SIMPLY STOPPED! WITH NO POWER ASSIST, THE CAR WAS DRIVEN TO THE SIDE SHOULDER. I WAITED A SHORT TIME THEN RESTARTED AND CONTINUED ON. DEALER COULD FIND NO REASON FOR THE FAILURE. DT
Incident date: Aug 30, 2002
CONSUMER HAD FOUR NEW TIRES, MICHELIN ENERGY MXV4 XSE, MOUNTED ON THE VEHICLE. IMMEDIATELY AFTER HAVING THE TIRES MOUNTED, THE RIGHT FRONT PASSENGER SIDE TIRE HAD SEPARATED FROM THE WHEEL AND WAS COMPLETELY FLAT. THAT SAME EVENING WHILE THE VEHICLE WAS PARKED, CONSUMER HEARD A NOISE AND SAW THAT THE LEFT FRONT DRIVERS SIDE TIRE HAD SEPARATED FROM THE WHEEL AND WAS COMPLETELY FLAT. THERE WERE NO... Read more
Incident date: Nov 12, 2002
CONSUMER NOTICED ENGINE CONSUMING EVERY 2000 MILES ONE QUART OF OIL, DEALER HAS BEEN NOTIFIED. PLEASE PROVIDE FURTHER INFORMATION.. MR
Incident date: Oct 16, 2002
CONSUMER STATES HAVING THE SAME PROBLEM AS RECALL#99V138000 POWER TRAIN TRANSMISSION. DEALER WILL NOT REPAIR BECAUSE VIN WAS NOT INCLUDED. TS
THE DRIVER'S SEAT FRAME HAD CRACKED. HAD NOTICED THE CRACK WHILE PLACING SOME ITEMS INTO VEHICLE. TS
Incident date: Apr 30, 2002
ADVISED ELECTRICAL WIRING HARNESS NOT AVAILABLE, LOCAL JAGUAR REPRESENTAIVE (DAVID BAMBER) NOTIFIED AND HE INDICATED HE WOULD LOCATE. AFTER TWO MONTHS I CALLED JAGUAR CUSTOMER SERVICE ON JUNE 26, 2002 1-800-452-4827, OPTION 9, EXT. 8264 (ROBERT BOSACK AND SUBJECT WAS ASSIGNED CASE #6182217. JULY 18, 2002 TALKED WITH MS ROMERO , SUPERVISOR IN CUSTOMER SERVICE, 1800-452-4827, OPTION 9 EXT 8089, ... Read more
Incident date: Oct 22, 2002
CONSUMER STATES THAT WHEN HIT IN THE FRONT CENTER OF THE VEHICLE THE AIR BAG DID NOT DEPLOY CAUSING INJURIES TO THE CONSUMER. DEALER NOTIFIED TS
Crash
Incident date: Jul 31, 2002
PLEASE ADD INFORMATION. MR
Incident date: Feb 1, 2002
STEERING COLUMN SHIMMIED WHEN DEPRESSING BRAKE; STEERING COLUMN MADE RUBBING NOISE; TWO TIRES BLEW OUT; ELECTRICAL MALFUNCTION LIGHT TURNED ON; POOR FM RECEPTION; FRONT SEATS ROCK. MR
Incident date: Feb 1, 2002
STEERING COLUMN SHIMMIED WHEN DEPRESSING BRAKE; STEERING COLUMN MADE RUBBING NOISE; TWO TIRES BLEW OUT; ELECTRICAL MALFUNCTION LIGHT TURNED ON; POOR FM RECEPTION; FRONT SEATS ROCK. MR
Incident date: Feb 1, 2002
STEERING COLUMN SHIMMIED WHEN DEPRESSING BRAKE; STEERING COLUMN MADE RUBBING NOISE; TWO TIRES BLEW OUT; ELECTRICAL MALFUNCTION LIGHT TURNED ON; POOR FM RECEPTION; FRONT SEATS ROCK. MR