Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 3,627 complaints for JAGUAR
Incident date: Aug 11, 2003
CONSUMER WAS UNABLE TO ENGAGE THE SHIFT LEVER INTO DRIVE. VEHICLE WAS TOWED TO THE DEALER. *AK
Incident date: Aug 11, 2003
DEALER REPLACED HEAD GASKET. AT VERY LOW MILES. CONSUMER STATED, THIS VEHICLE EVERY MONTH HAS HAD ONE PROBLEM. *AK
JAGUAR
VANDEN PLAS
(1998) — ENGINE AND ENGINE COOLING
Aug 11, 2003
Incident date: Aug 6, 2003
1998 JAGUAR VAN DAN PLAS HAS A SEVERE DEFECT. CAR STALLS WHILE DRIVING AND ENGINE LOOSES ALL POWER. ALSO THE DRIVE BELT SHUTS DOWN AFTER COMPUTER CHIP FAILURE CAUSING OVER HEATING AND DISCHARGING OF BATTERY. EVEN AFTER REPLACEMENT OF THE CHIP, THE SAME OCCURS AFTER SOME MILES. LEFT HEADLIGHT KEEPS ON BURNING OUT. *NLM
JAGUAR
VANDEN PLAS
(1998) — EXTERIOR LIGHTING
Aug 11, 2003
Incident date: Aug 6, 2003
1998 JAGUAR VAN DAN PLAS HAS A SEVERE DEFECT. CAR STALLS WHILE DRIVING AND ENGINE LOOSES ALL POWER. ALSO THE DRIVE BELT SHUTS DOWN AFTER COMPUTER CHIP FAILURE CAUSING OVER HEATING AND DISCHARGING OF BATTERY. EVEN AFTER REPLACEMENT OF THE CHIP, THE SAME OCCURS AFTER SOME MILES. LEFT HEADLIGHT KEEPS ON BURNING OUT. *NLM
JAGUAR
VANDEN PLAS
(1998) — POWER TRAIN
Aug 11, 2003
Incident date: Aug 6, 2003
1998 JAGUAR VAN DAN PLAS HAS A SEVERE DEFECT. CAR STALLS WHILE DRIVING AND ENGINE LOOSES ALL POWER. ALSO THE DRIVE BELT SHUTS DOWN AFTER COMPUTER CHIP FAILURE CAUSING OVER HEATING AND DISCHARGING OF BATTERY. EVEN AFTER REPLACEMENT OF THE CHIP, THE SAME OCCURS AFTER SOME MILES. LEFT HEADLIGHT KEEPS ON BURNING OUT. *NLM
JAGUAR
VANDEN PLAS
(1998) — EXTERIOR LIGHTING:HEADLIGHTS
Aug 11, 2003
Incident date: Aug 6, 2003
1998 JAGUAR VAN DAN PLAS HAS A SEVERE DEFECT. CAR STALLS WHILE DRIVING AND ENGINE LOOSES ALL POWER. ALSO THE DRIVE BELT SHUTS DOWN AFTER COMPUTER CHIP FAILURE CAUSING OVER HEATING AND DISCHARGING OF BATTERY. EVEN AFTER REPLACEMENT OF THE CHIP, THE SAME OCCURS AFTER SOME MILES. LEFT HEADLIGHT KEEPS ON BURNING OUT. *NLM
Incident date: Jul 11, 2003
I PARKED 2000 S-TYPE JAGUAR ON HILL AND DUE TO FAULTY SHIFTER, THE GEAR SHIFT BECAME JAMMED IN PARK . I CALLED JAGUAR ASSISTANCE & WAS TOLD I SHOULD HAVE PULLED UP THE HANDBRAKE BEFORE I PLACED MY CAR IN PARK. I ASKED IF THIS WAS IN THE OWNER'S MANUAL & WAS TOLD NO. THEY ALSO SAID I COULD HAVE GOTTEN SOMEONE TO PUSH THE CAR FROM THE BACK & IT WOULD HAVE POPPED INTO GEAR. BY THIS TIME I AM APPA... Read more
Incident date: Jul 24, 2003
WHILE TRAVELING ON THE FREEWAY AT SPEED OF APPROX. 60 MILES PER HOUR THE VEHICLE LOST THE ABILITY TO ACCELERATE AND COASTED TO A STOP. FORTUNATELY I WAS ABLE TO PULL OVER AND RESTART THE CAR. THE LOSS OF POWER RESULTED IN A VERY DANGEROUS SITUATION ON ONE OCCASION AS I WAS STUCK BETWEEN A CEMENT TRUCK IN FRONT AND A CAR CARRIER TO THE REAR. I DEFINITELY FEARED FOR MY LIFE. AFTER THE THIRD... Read more
Incident date: Jul 28, 2003
THIS IS THE THIRD PROBLEM WITH CONTINENTAL TIRES SINCE I OWNED MY 2002 JAGUAR X-TYPE SPORT. THE FIRST WAS A FLAT THE DAY I BOUGHT IT. THE SECOND WAS NUMEROUS CRACKS IN THE INSIDE TIRE TREAD, AND THE THIRD WAS DISCOVERED AT THE DEALER SERVICE DEPT. FOR A TIRE ROTATION FOR CORDS STICKING THROUGH THE SIDEWALL. ALL 3 INSTANCES WERE THE LEFT REAR TIRE. CONTINENTAL BLAMES JAGUAR, JAGUAR BLAMES CONTI... Read more
Crash
Fire
Incident date: Jul 10, 2003
CONSUMER STATES THAT WHILE DRIVING AND WITH NO WARNING VEHICLE WILL STALL, AND IT WILL BE HARD FOR THE CONSUMER TO CONTROL THE VEHICLE. DEALER NOTIFIED. *AK
Incident date: Oct 28, 2002
I REQUEST YOUR INTERVENTION AND INVESTIGATION ON MY BEHALF IN REGARDS TO JAGUAR MOTORCAR'S SEAT BELT FAILURES. SPECIFICALLY, I OWN A 1989 JAGUAR XJS WITH AUTOMATIC SEAT BELTS. THESE BELTS HAVE FAILED NUMEROUS TIMES SINCE OWNING THIS CAR. THE LAST FAILURE OCCURRED NEARLY A YEAR AGO AND IS NOT REPAIRABLE DUE TO NON-AVAILABILITY OF PARTS. THE LOCAL DEALER STATES HE HAS A BACKLOG OF OTHER CUSTOM... Read more
CONSUMERHAD RECEIVED RECALL NOTICE 93V179000 FOR FRONT SEAT BELTS. HAD TAKEN VEHICLE TO DEALERSHIP FOR REPAIRS. WAS INFORMED BY MECHANIC PARTS HAD TO BE REORDERED OVER 2 WEEKS AGO , JUNE 2003. *AK
BUTTERFLY VALVE LOCATED IN THE FUEL LINE STUCK, CAUSING GAS NOT TO GO TO THE ENGINE. THIS RESULTED IN VEHICLE CUTTING OFF WHILE DRIVING.*AK
CONSUMER STATES WHILE PULLING INTO A PARKING SPACE AND WITHOUT ANY INDICATION VEHICLE IDLING HIGH. ALSO, WHILE FOOT WAS DEPRESSING THE BRAKE PEDAL VEHICLE SURGED FORWARD, HITTING A TREE.*AK
Crash
Incident date: Jul 15, 2003
WHILE DRIVING AND COMING TO STOP AT SLOW SPEED VEHICLE STALLED, FORCING CONSUMER TO PULL OFF THE ROAD. DEALER HAS INSPECTED SEVERAL TIMES, AND PROBLEM STILL RECURRING. THE PROBLEM.*AK
Incident date: Jul 15, 2003
CONSUMER HAS A PROBLEM WITH VEHICLE, WHILE DRIVING DOWN THE FREEWAY VEHICLE EITHER DOWN SHIFTS OR SUGES FORWARD. HE STATES THESE CONDITIONS HAPPEN WHEN HE IS DRIVING AT HIGHWAY SPEED, BETWEEN 55-60 MPH. HE HAS TAKEN THIS VEHICLE TO THE DEALERSHIP TWICE, THE FIRST TIME THE MECHANIC HAD NO CLUE OF WHAT WAS HAPPENING. THEN TWO WEEKS LATER, WHILE DRIVING ELECTRICAL SYSTEM FAILED, AND HE HAD TO H... Read more
Incident date: Jun 5, 2003
CONSUMER CALLED COMPLAINING ABOUT HAVING PROBLEMS WITH CONTINENTAL TIRE CONTOUR, DOT LMT4AXBU1502. ALSO WHILE HIS WIFE WAS DRIVING THE TIRE WENT FLAT, AND WHEN SHE EXITED THE VEHICLE THE TIRE HAD NO SIDEWALLS. MANUFACTURER WAS CONTACTED.*AK SIDEWALL SEPARATED WHICH CAUSED WHEEL TO BEND. *PH *JB
WHILE DRIVING ON THE HIGHWAY AT 70 MPH, GOING AROUND A SLIGHT TURN IN THE ROAD, ENGINE DIED WHICH RESULTED IN THE WHEEL LOCKING UP IN THE LEFT TURN POSITION, AND LOSS OF POWER STEERING AND BRAKES.*AK
WHILE DRIVING ON THE HIGHWAY AT 70 MPH, GOING AROUND A SLIGHT TURN IN THE ROAD, ENGINE DIED WHICH RESULTED IN THE WHEEL LOCKING UP IN THE LEFT TURN POSITION, AND LOSS OF POWER STEERING AND BRAKES.*AK
WHILE DRIVING ON THE HIGHWAY AT 70 MPH, GOING AROUND A SLIGHT TURN IN THE ROAD, ENGINE DIED WHICH RESULTED IN THE WHEEL LOCKING UP IN THE LEFT TURN POSITION, AND LOSS OF POWER STEERING AND BRAKES.*AK
Incident date: Jun 28, 2003
THE 1/4" THICK STEEL BRACKETS THAT ARE WELDED TO THE DRIVER'S SEAT FRAME AND HAVE HOLES FOR THE SEAT FRAME TO BE BOLTED TO THE FLOOR OF THE CAR SHEARED OFF (I.E. COMPLETELY FAILED) WHILE DRIVING. THE SEAT BECAME UNATTACHED AT THE FRONT CAUSING THE SEAT TO ROCK BACKWARD LEAVING THE HEADREST ON THE BACK SEAT.*AK
Incident date: Jun 28, 2003
THE 1/4" THICK STEEL BRACKETS THAT ARE WELDED TO THE DRIVER'S SEAT FRAME AND HAVE HOLES FOR THE SEAT FRAME TO BE BOLTED TO THE FLOOR OF THE CAR SHEARED OFF (I.E. COMPLETELY FAILED) WHILE DRIVING. THE SEAT BECAME UNATTACHED AT THE FRONT CAUSING THE SEAT TO ROCK BACKWARD LEAVING THE HEADREST ON THE BACK SEAT.*AK
Incident date: Jun 19, 2003
"UNCONTROLLED RAPID ACCELERATION" ON PRIVATE PROPERTY. *AK
Crash
1 injured
Incident date: Jun 25, 2003
2003 JAGUAR 4.2 R EQUIPPED WITH CONTINENAL TIRES 275/35/ZR18 APRIL 2, 2003 RIGHT REAR BLOW OUT 50MPH AT 3550 MILES. DEALER STATED ROAD HAZARD JUNE 25, 2003. LEFT FRONT BLOW OUT AT 70 MPH ,7000 MILES. DEALER STATES ROAD HAZARD. BOTH BLOWOUTS WERE ON SIDEWALL BELOW TREAD. TIRES APPEARS TO FAIL UNDER SPEED. *AK
WHILE PARKING VEHICLE IT SUDDENLY ACCELERATED AT A HIGH SPEED DUE TO THE THROTTLE STICKING. THE AIR BAGS DEPLOYED AND BROKE CONSUMER'S FINGER. *AK
Crash
1 injured
WHILE PARKING VEHICLE IT SUDDENLY ACCELERATED AT A HIGH SPEED DUE TO THE THROTTLE STICKING. THE AIR BAGS DEPLOYED AND BROKE CONSUMER'S FINGER. *AK
Crash
1 injured
Incident date: Jun 23, 2003
CONSUMER STATES WHILE DRIVING AT 60MPH AND WITH NO WARNING THE VEHICLE SHUT OFF, CAUSING CONSUMER TO PULL OFF THE ROAD. DEALER HAS BEEN NOTIFIED. *AK
JAGUAR
XK8
(1998) — POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
Jun 16, 2003
WHEN DRIVING IN REVERSE, CONSUMER IS NOT ABLE TO PLACE GEAR IN DRIVE UNLESS MOVES TO PARK FIRST. DEALER HAS REPLACED SHIFTER 5 TIMES, BUT PROBLEM CONTINUES TO OCCUR. VEHICLE IS A 1998 JAGUAR XK8. *AK *CB
Incident date: Jun 16, 2003
THE VEHICLE STALLED INTERMITTENTLY WITHOUT WARNING.*AK THE GEAR SHIFT FAILED TO COME OUT OF PARK. *TS ALSO THE ANTENNA AND POWER MIRROR SWITCH WAS REPLACED AND THE COOLANT LIGHT ILLUMINATED. *JB
Incident date: Jun 16, 2003
THE VEHICLE STALLED INTERMITTENTLY WITHOUT WARNING.*AK THE GEAR SHIFT FAILED TO COME OUT OF PARK. *TS ALSO THE ANTENNA AND POWER MIRROR SWITCH WAS REPLACED AND THE COOLANT LIGHT ILLUMINATED. *JB
Incident date: Jun 16, 2003
THE VEHICLE STALLED INTERMITTENTLY WITHOUT WARNING.*AK THE GEAR SHIFT FAILED TO COME OUT OF PARK. *TS ALSO THE ANTENNA AND POWER MIRROR SWITCH WAS REPLACED AND THE COOLANT LIGHT ILLUMINATED. *JB
Incident date: Jun 16, 2003
THE VEHICLE STALLED INTERMITTENTLY WITHOUT WARNING.*AK THE GEAR SHIFT FAILED TO COME OUT OF PARK. *TS ALSO THE ANTENNA AND POWER MIRROR SWITCH WAS REPLACED AND THE COOLANT LIGHT ILLUMINATED. *JB
Incident date: Jun 16, 2003
THE VEHICLE STALLED INTERMITTENTLY WITHOUT WARNING.*AK THE GEAR SHIFT FAILED TO COME OUT OF PARK. *TS ALSO THE ANTENNA AND POWER MIRROR SWITCH WAS REPLACED AND THE COOLANT LIGHT ILLUMINATED. *JB
Incident date: Jun 10, 2003
ENGINE STALLS AT HIGHWAY SPEEDS WITH NO ADVANCE WARNING. POWER STEERING AND POWER BRAKES ARE THEREFORE ALSO INOPERABLE. VEHICLE MUST BE COASTED IN THIS CONDITION TO A STOP AND PUT IN "PARK" BEFORE IT WILL RESTART. THIS OBVIOUSLY IS A LIFE-THREATENING MANEUVER IN MULTIPLE LANES OF 70 MPH TRAFFIC.DEALER HAS ATTEMPTED SEVERAL TIMES TO REPAIR VEHICLE. *AK CONDITION HAS OCCURED MULTIPLE TIMES; THE D... Read more
Incident date: Jun 10, 2003
ENGINE STALLS AT HIGHWAY SPEEDS WITH NO ADVANCE WARNING. POWER STEERING AND POWER BRAKES ARE THEREFORE ALSO INOPERABLE. VEHICLE MUST BE COASTED IN THIS CONDITION TO A STOP AND PUT IN "PARK" BEFORE IT WILL RESTART. THIS OBVIOUSLY IS A LIFE-THREATENING MANEUVER IN MULTIPLE LANES OF 70 MPH TRAFFIC.DEALER HAS ATTEMPTED SEVERAL TIMES TO REPAIR VEHICLE. *AK CONDITION HAS OCCURED MULTIPLE TIMES; THE D... Read more
Incident date: Jun 10, 2003
ENGINE STALLS AT HIGHWAY SPEEDS WITH NO ADVANCE WARNING. POWER STEERING AND POWER BRAKES ARE THEREFORE ALSO INOPERABLE. VEHICLE MUST BE COASTED IN THIS CONDITION TO A STOP AND PUT IN "PARK" BEFORE IT WILL RESTART. THIS OBVIOUSLY IS A LIFE-THREATENING MANEUVER IN MULTIPLE LANES OF 70 MPH TRAFFIC.DEALER HAS ATTEMPTED SEVERAL TIMES TO REPAIR VEHICLE. *AK CONDITION HAS OCCURED MULTIPLE TIMES; THE D... Read more
Incident date: Jun 10, 2003
WHILE DRIVING AT LOS ANGELES FREEWAY AT 55MPH AND WITH NO WARNING VEHICLE GOT SHUT OFF, CAUSING CONSUMER TO PULL OFF THE ROAD. THIS PROBLEM WAS INTERMITTENT. DEALER HAS INSPECTED VEHICLE SEVERAL TIMES, AND PROBLEM STILL OCCURRING. *AK
Incident date: Jun 2, 2003
1997 JAGUAR XK8 SUDDENLY STALLS OUT COMPLETELY DURING FREEWAY DRIVING. OTHER LISTINGS AT NHTSA REGARDING THIS. POTENTIALLY FATAL ISSUE AS THE CAR CANNOT BE STEERED OFF THE ROAD EASILY. NO WARNING OF FAILURE - RESULTING IN FOLLOWING TRAFFIC HAVING TO BREAK LANE SUDDENLY TO AVOID THE STALLED JAG. THIS IS REALLY SERIOUS STUFF.*AK
Incident date: Jun 5, 2003
WHEN THE GEAR WAS SHIFTED FROM PARK TO DRIVE OR REVERSE, THE TRANSMISSION JUMP FORWARD. THE DEALER RESET THE COMPUTER, HOWEVER THE PROBLEM RECURRED. *JB
Incident date: Jan 15, 2003
ON FOUR SEPARATE OCCASIONS IN THE LAST FIVE MONTHS, THE CAR LOST POWER AND THE "POWER TRAIN" WARNING LIGHT ON THE DASH DISPLAY CAME ON. IT APPEARS TO BE RELATED TO THE CRUISE CONTROL, SINCE THE FAILURES OCCURRED WHEN ENGAGING OR RE-ENGAGING (AFTER APPLYING THE BRAKE OR PRESSING ON THE ACCELERATOR) THE CRUISE CONTROL. THE FAILURES SEEM TO OCCUR RANDOMLY AND NOT EVERY TIME THE CRUISE CONTROL IS US... Read more
Incident date: Jan 15, 2003
ON FOUR SEPARATE OCCASIONS IN THE LAST FIVE MONTHS, THE CAR LOST POWER AND THE "POWER TRAIN" WARNING LIGHT ON THE DASH DISPLAY CAME ON. IT APPEARS TO BE RELATED TO THE CRUISE CONTROL, SINCE THE FAILURES OCCURRED WHEN ENGAGING OR RE-ENGAGING (AFTER APPLYING THE BRAKE OR PRESSING ON THE ACCELERATOR) THE CRUISE CONTROL. THE FAILURES SEEM TO OCCUR RANDOMLY AND NOT EVERY TIME THE CRUISE CONTROL IS US... Read more
Incident date: Jun 2, 2003
WHILE TRAVELING ON THE HIGHWAY CONSUMER'S KNEE HITS THE IGNITION SWITCH AND THE VEHICLE WILL TURN OFF. *AK
Incident date: Dec 10, 2002
THE 1998 XJ8 WHILE AT HIGHWAY / INTERSTATE SPEED 55 AND UP HAS GONE INTO LIMP OR STALL MODE AT RANDOM (6 TIMES IN THE PAST 18 MONTHS) EXPOSING THE OCCUPTANTS TO SEVERE TRAFFIC HAZARDS FROM FAST MOVING VEHICLES. THE VEHICLE COAST TO A STANDSTILL AND MUST BE PUT IN PARK TO RESTART. THE JAGUAR DEALER HAS CHANGED OUT PARTS BUT THE PROBLEM CONTINUES. MANY 1998 JAGUAR OWNERS HAVE REPORTED THE SAME PR... Read more
Incident date: May 19, 2003
ON THREE DIFFERENT OCCASIONS THE VEHICLE SLOWED DOWN TO ABOUT 10 MPH WHEN THE CONSUMER ENGAGED THE CRUISE CONTROL. THIS PROBLEM ONLY OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A SHOP, BUT THE MECHANIC COULD NOT DUPLICATE THE PROBLEM. THE CONSUMER STATED THE MECHANIC CHANGED OUT THE COMPUTER, AND NOW THINKING ALONG THE LINES OF POSSIBLE ELECTRICAL PROBLEMS. *NLM REFER TO ODI# 1002105... Read more
Incident date: May 19, 2003
ON THREE DIFFERENT OCCASIONS THE VEHICLE SLOWED DOWN TO ABOUT 10 MPH WHEN THE CONSUMER ENGAGED THE CRUISE CONTROL. THIS PROBLEM ONLY OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A SHOP, BUT THE MECHANIC COULD NOT DUPLICATE THE PROBLEM. THE CONSUMER STATED THE MECHANIC CHANGED OUT THE COMPUTER, AND NOW THINKING ALONG THE LINES OF POSSIBLE ELECTRICAL PROBLEMS. *NLM REFER TO ODI# 1002105... Read more
JAGUAR
VANDEN PLAS
(1998) — ENGINE AND ENGINE COOLING:ENGINE
May 17, 2003
Incident date: Mar 24, 2003
ENGINE WILL SHUT OFF WHILE DRIVING. THIS PROBLEM HAS HAPPENED TO MY WIFE AND MYSELF WHILE DRIVING MANY TIMES (>20) BUT FORTUNATELY MOST OF THE TIMES SHE WAS ON CITY STREETS WHERE IT WASN'T MUCH OF A PROBLEM TO GET OVER TO THE SIDE OF THE ROAD. THE GREATEST PROBLEMS HAVE OCCURRED WHILE MY WIFE WAS DRIVING AT SPEED LIMIT (65 MPH) ON FREEWAYS IN THE FAST LANES. THIS CAUSED HER TO ALMOST BE INVOLVED I... Read more
JAGUAR
XJ
(2003) — ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
May 16, 2003
Incident date: Mar 17, 2003
HYDROGEN SULFIDE TOXIC FUME, IN 2003 JAGUAR XJ8. I HAVE LEASED 8 JAGUARS NO PROBLEM UNTIL 2002 JAGUAR XJ8. SHORTLY AFTER LEASE I NOTICED A SULFUR SMELL. I WAS INFORMED IT COULD BE GAS OR EXHAUST FUMES FROM ANOTHER VEHICLE. THE CAR CONTINUED TO SMELL, THANKSGIVING A GUEST IN CAR BECAME PHYSICALLY ILL. THE CAR WAS TAKEN FOR SERVICE. AFTER NEGOTIATION, PLUS THE ADDITIONAL CORPORATE LEASED AU... Read more
Incident date: Nov 14, 2002
THIS IS THE 6TH TIME THIS CAR HAS STALLED AT HIGHWAY SPEED WITHOUT WARNING. PRIOR SUBMITTAL HAVE BEEN MADE TO NHTSA (SEE ODI 74783 AND 76465). I CONSIDER THIS A SERIOUS SAFETY ISSUE. I CANNOT ALLOW MY WIFE TO DRIVE THE CAR. JAGUAR HAS MADE 5 ATTEMPTS TO CORRECT THE PROBLEM BUT HAS FAILED EACH TIME. ON AVERAGE I HAVE SUFFERED THIS SAFETY RELATED FAILURE ON AVERAGE, EVERY 261 DAYS!**** DIMS 11 IVOQ... Read more
Incident date: Apr 30, 2002
WILDE JAGUAR OF SARASOTA SO. TAMINI TRAIL SARASOTA, FL 34292, (941-924-309) ADVISED, APRIL 2002, I NEEDED ELECTRICAL WIRING HARNESS. DAVID BAMBER, LOCAL JAGUAR MANUFACTURING REP. NOTIFIED FOR LOCATING PART. CALLED JAGUAR CORP. CUSTOMER SERVICE JUNE 26, 2002 (1-800-452-4827, OPTION 9, EXT 8264) & ROBERT BOSACK ASSIGNED CASE #6182217. JULY 18, 2002 TALKED WITH MS. ROMERO, SUPERVISOR (1-800-452-4827,... Read more
Incident date: Apr 25, 2003
WHILE DRIVING, THE CONSUMERS SUNROOF AUTOMATICALLY OPENED AND A BURNING SMELL PERMEATED THE COCKPIT. THE CONSUMER PULLED OVER IMMEDIATELY CUT THE ENGINE OFF AND PULLED ALL THE FUSES OUT, HOWEVER A FEW MINUTES LATER THE SMOKE TURNED INTO FIRE. IT SHOT OUT FROM UNDER THE SUNROOF BUTTON CLUSTER. THE FORENSIC SPECIALIST SAID THE CAUSE OF FIRE WAS THE SUNROOF CONTROL MODULE. THE CONSUMER INFORMED JAGUA... Read more
Fire