Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 3,627 complaints for JAGUAR
Incident date: Jan 13, 2025
There has been a recall on my vehicle for almost two years. About every two or three months I get another notification that I need to bring it in to be repaired. No matter which dealership I take it to there are no parts available nor have there been for 18 months. I am told that I will need to wait with no timeline of when the vehicle will be repaired. NHTSA Recall Number 24V-763 Recall date 10... Read more
Incident date: Jan 27, 2024
TIRE SIZE: 35X12.5R18 I bought these tires off Amazon and I was notified in December they was recalled. I have been dealing with the seller along the way and the manufacturer. The manufacturer asked me to grind the emblem off the tire to make them meet the standards of the recall. I refused to do so. I contacted Amazon to get a refund and the seller will not issue a refund. Can you help me... Read more
Incident date: Jan 27, 2024
Shift to park warning stays on not allowing my car to turn off. Have to continually move gear shift in hopes it will recognize car is in park
Incident date: Jan 27, 2024
I am writing to formally express my frustration and disappointment regarding the complete lack of support I have received from Jaguar Land Rover North America following a devastating incident involving my 2018 Jaguar F-PACE (VIN: [XXX]). In January 2024, while driving my vehicle, it suddenly caught fire. This fire was caused by an issue that was the subject of a recall. My vehicle was scheduled t... Read more
Fire
Incident date: Aug 1, 2023
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed and the contact was advised that coolant intrusion had been found in the short block of the engine, and that the short block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the fail... Read more
Incident date: Nov 6, 2024
Had my recalls completed and started having jerking on my way home from the dealership. Didn’t have any issues prior and I drove 2 hours to the closest Subaru dealership. Had transmission serviced and still doing it. Read the fuel update and head unit updated could take a bit longer to learn and could cause jerking but still happening 3 weeks later. Transmission was serviced last week. The sh... Read more
Incident date: Nov 6, 2024
Had my recalls completed and started having jerking on my way home from the dealership. Didn’t have any issues prior and I drove 2 hours to the closest Subaru dealership. Had transmission serviced and still doing it. Read the fuel update and head unit updated could take a bit longer to learn and could cause jerking but still happening 3 weeks later. Transmission was serviced last week. The sh... Read more
Incident date: Jul 1, 2024
Service advancetrac light came on while driving. Lost all propulsion and power steering. Almost went off road around a curve due to no power steering. Ford dealership diagnosed it as faulty steering sensor. Had that replaced about 18 months ago, now this near accident just happened. Service trac light traction control light are both on with no propulsion or power steering. I’ve been doing r... Read more
Incident date: Feb 7, 2024
The contact owns a 2010 Mercedes-Benz E350. The contact stated while the contact's wife was driving at an undisclosed speed, the brake pedal was depressed, however, the vehicle failed to stop as intended. The contact's wife was able to stop the vehicle from crashing into a concrete curb. The contact stated a nearby independent mechanic assisted the contact, and the vehicle was taken to the indepe... Read more
Incident date: Feb 7, 2024
The contact owns a 2010 Mercedes-Benz E350. The contact stated while the contact's wife was driving at an undisclosed speed, the brake pedal was depressed, however, the vehicle failed to stop as intended. The contact's wife was able to stop the vehicle from crashing into a concrete curb. The contact stated a nearby independent mechanic assisted the contact, and the vehicle was taken to the indepe... Read more
Incident date: Feb 17, 2025
While I was driving, when I turned the wheel I heard a cracking noise. Then airbag light turned on, and an airbag notification popped up on the dash.
Incident date: Nov 6, 2024
While traveling on interstate at70 mph a red triangle appears on dash engine turns off warning on dash to stop asap. All you have is electrical power which is not much. Car needs to be turned off and restarted. This may occur again in a few minutes or not. Took to dealer they said they replaced an O2 sensor. It still turns off. Back to dealer. They can’t reproduce. Has happened to me at least 8 ... Read more
Incident date: Nov 6, 2024
Headlight lenses fill up with water on interior of lenses causes headlights to distort lighting and reduced visibility.
Incident date: Jan 1, 2025
The contact owns a 2023 GMC Yukon. The contact stated that while driving at 65 MPH on the Interstate with his family in the vehicle, the engine stalled, and the rear wheels locked up. No warning lights were illuminated. The contact and his family were left stranded in the middle of the Interstate. The vehicle was towed to a local dealer to be diagnosed and the contact was informed that the main be... Read more
Incident date: Jan 1, 2025
The contact owns a 2023 Honda Civic. The contact received notification of NHTSA Campaign Number: 24V744000 (Steering); however, the part to do the recall repair was not yet available. The contact stated that the vehicle was difficult to steer. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time... Read more
Incident date: Jan 1, 2025
After my Jaguar IPace was reprogrammed by the dealer for the 5th time in December, my mirrors have folding out issues, lane assist is malfunctioning, and there is a "coolant" warning and "service required" warning lights on my dash (Again). The Jaguar dealer has no information on and further updates or battery replacement. This car is now parked outside in case it catches fire per my recall inst... Read more
Incident date: Sep 26, 2024
The contact owns a 2022 Ram 1500. The contact stated that while operating the vehicle, the air bag warning light remained illuminated. The vehicle was taken to the local dealer who diagnosed that the air bag sensor was faulty and needed to be replaced. The contact was informed that the air bag sensor needed to be replaced but was on backorder. The vehicle was not repaired. Additionally, while oper... Read more
Incident date: Aug 1, 2024
Received 2.2 updates on November 12th 2024. Vehicle didn't next day morning. 12V battery was totally drained. I had to call one of the Fisker old technician to remove the old battery and install a new battery. I had to pay him $400 on that day. He said he had to come back again and update the software as 2.2 update didn't happen properly. He came back again a week after and charged me $1400 for fi... Read more
Incident date: Jul 14, 2023
Wipers are the recalled version missing the little block. HOWEVER, the recall is not for my VIN. Coolant keeps disappearing. Hard shifting and or no movement at all while transmission is cold.
Incident date: Dec 1, 2024
Based on NHTSA recall campaign numbers 24V865000, 24V405000 and 24V623000, I was supposed to receive over the air updates that was to fix braking issues with my vehicle, as well as other issues with the driver's assistance features. I have not received these updates yet. I do have regular issues with the regenerative breaking cutting out, and would like to receive these OTA updates as soon as poss... Read more
Incident date: Feb 13, 2025
I was driving with Travel Assis on, the car steered left into the center divider then swerved right into other lanes… I was unable to regain control of steering wheel or break to deactivate travel assist for about 10 seconds, the steering wheel felt stuck in the direction that Travel Assist was steering to.
Crash
1 injured
Incident date: Feb 13, 2025
We have owned the car for nearly a year and the rear cross traffic warning simply does not work. It gives no alerts when backing out of a space and either cars or pedestrians are crossing behind. Totally unsafe.
Incident date: Feb 13, 2025
Jaguar contacted me multiple times now about safety recalls. Subsequently they performed a service which reduced the range of the EV from 230 miles to 170 miles, rendering it largely unusable for my driving needs. In addition according to their latest document, the “fix” may not eliminate the fire risk as we use the car. I have contacted them for 3 times now and they keep saying “soon” ... Read more
Incident date: Feb 7, 2025
Vehicle needs software update to 2.2 NHTSA (Campaign Number: 24V405000) but there is no contact regarding when this will happen. The ADAS Warning system has had a warning light on since I received the vehicle. I had to disable audible warnings because they were distracting and dangerous. Also, the vehicle needs a replacement water pump (NHTSA Campaign Number: 24V499000) and measurement of do... Read more
Incident date: Feb 7, 2025
Vehicle needs software update to 2.2 NHTSA (Campaign Number: 24V405000) but there is no contact regarding when this will happen. The ADAS Warning system has had a warning light on since I received the vehicle. I had to disable audible warnings because they were distracting and dangerous. Also, the vehicle needs a replacement water pump (NHTSA Campaign Number: 24V499000) and measurement of do... Read more
Incident date: Feb 12, 2025
My steering failed and started pulling left into traffic. It was hard to keep it in my lane. Had to have it towed by AAA. Took to my mechanic and he said it was the electric belt drive rack &pinion steering. He told me there was a recall on it. When I checked I was told that my vin # was not included. I think it should have been because its the same problem.it is not safe to drive.
Incident date: Dec 15, 2024
am writing to express my deep concerns regarding the ongoing issues that are being seen with the NHTSA recall campaign numbers 24V865000 and 24V623000. Specifically, the Advanced Driver Assistance System (ADAS) in my vehicle, which has become increasingly distracting and, frankly, dangerous due to an incomplete or failed 2.2 Over-The-Air (OTA) update is a huge concern. As a responsible driver, I v... Read more
Incident date: Nov 1, 2024
Lane Departure warning, lane keeping assistance, red light /green light assistance, etc. have not been available and have not been working for months. Needs software update. Also, have not received coolant pump, which I understand is a mandated replacement part.
Incident date: Nov 1, 2024
Lane Departure warning, lane keeping assistance, red light /green light assistance, etc. have not been available and have not been working for months. Needs software update. Also, have not received coolant pump, which I understand is a mandated replacement part.
Incident date: Nov 1, 2024
With respect to this recall: Nov 18,2024 Manufacturer Recall NumberH536 NHTSA Recall Number24V-633 Recall StatusRecall Incomplete, remedy not yet available Remedy As a final remedy, JLR will reacquire vehicles from affected customers. JLR has not reached out to me on the next steps and I'm driving around with a vehicle with a known risk including thermal overload. JLR shouldn't have an indefinite... Read more
Incident date: Dec 7, 2024
The contact owns a 2017 Volkswagen Beetle. The contact stated that the air bag warning light was blinking. The contact received notification of NHTSA Campaign Number: 24V834000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact called two other local dealers: KarMART Maui—Kahului (411 Huku Lii Pl, Kihei, HI 96753), and Tony Vo... Read more
Incident date: Aug 23, 2024
I recently had my oil changed about 3 weeks ago from today. Three (3) days ago, while I was driving, my engine lamp came on and my engine began to run hot. I didn't understand why given that I had just got the oil changed. I pulled to the side of the road and turned the car off to allow it to cool down. It would not crank and I had to have it towed to the auto shop to be serviced which is where th... Read more
Incident date: Dec 14, 2024
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 45 MPH, the vehicle started to vibrate and shake while depressing the accelerator pedal. The shaking of the vehicle forced the contact to pull over. The contact stated that the check engine warning light illuminated and was flashing. The contact drove the vehicle to an independent mechanic. The mechanic diagnosed t... Read more
Incident date: Dec 14, 2024
The contact owns a 2021 BMW X5. The contact stated that while stopped at a traffic light, the Auto START/STOP feature activated and the engine was turned off; however, when the light turned green, the contact depressed the accelerator pedal, but the vehicle failed to restart as designed. The contact stated that an unknown warning light illuminated but then went off. The contact stated that several... Read more
Incident date: Nov 14, 2024
On [XXX] I took my automobile, a 2021 Kia K5 to Planet KIA of Charlotte NC located at 4700 E independence Blvd. I took it there to check what caused my engine light to activate. The initial diagnosis was a bad Sensor-Differential Pressure. Planet KIA repaired the Sensor-Differential Pressure at the cost of $501.17. My extended warranty company Route 66 covered $350.28 while I covered the remaining... Read more
Incident date: Feb 11, 2025
The contact owns a 2021 Ford Bronco Sport. The contact stated while driving at approximately 4 MPH, the vehicle stalled and failed to return to normal operation. The hazard light was independently illuminated. No warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 25V019000 (Electrical System); however, the part to do the recall repair was not yet available... Read more
Incident date: Feb 10, 2025
The contact owns a 2021 Ford Bronco Sport. The contact received notification of NHTSA Campaign Number: 25V019000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The co... Read more
Incident date: Sep 10, 2024
The following is copy of an email sent to JEEP CEO in November and then again in January. I have not received a response. I have also sent an email to the dealer. I ask NHTSA to look into Dear Mr. [XXX] : I would like your assistance in a major issue I am having with my 2021 Jeep Wrangler Sport. I have contacted the dealer (Airpark Jeep- [XXX] ) and your corporate customer service department w... Read more
Incident date: Dec 13, 2024
Passenger safety restraint system fault warning keeps alerting on the display screen. I contacted Tesla about the situation and they want to charge me for the fix. This is a safety issue and not a mechanical issue
Incident date: Feb 7, 2025
The contact owns a 2019 Honda Odyssey. The contact stated that while driving at 25 MPH over a pothole, the driver-side air bag and the driver-side curtain air bags in the headliner were deployed. The contact stated she did not depress the brake pedal, however, for an unknown reason the vehicle stalled. The contact stated multiple unknown warning lights were illuminated. White smoke was emitting fr... Read more
Crash
Incident date: Jan 22, 2025
The contact owned a 2023 Honda Civic. The contact stated that while driving on a neighborhood street at 20 MPH when the steering wheel became difficult to maneuver and the vehicle began to drift to the right causing the contact to crash into a mailbox. No warning lights were illuminated. There was property damage to the mailbox. The vehicle came to a stop upon crashing into the mailbox. The air ba... Read more
Crash
2 injured
Incident date: Feb 5, 2025
I was on Interstate traveling 65 MPH. sounded like gunshot or explosion. I pulled over as soon as I could. Walked around vehicle saw nothing, I stepped on side of car to look at roof. The sunroof was shattered. I drove back home and noticed very fine glass falling into the car while I was driving
Incident date: Feb 3, 2025
My jeep has just started this problem going lower speeds and hitting a bump in the road. All of the sudden my jeep will start to shake violently and will not stop until I slow way down almost to a stop. It is happening approx. 8 to 15 times every day now. I no longer can go even one day without this happening. I believe it is called the death wobble. the shaking is so bad that it has steered me in... Read more
Incident date: Oct 7, 2024
We purchased our vehicle from Riley Mazda in September 2018. Shortly after reaching approximately 50,000 miles, we began to notice that the gauges would fluctuate, and there was a slight burning odor in the car cabin. We replaced the air filters for both the engine and cabin, as well as performed an engine oil change. In October, we had a brake flush done when we inquired about the burning smell c... Read more
Incident date: Oct 7, 2024
Manufacturer has failed to fix the recall problem in a timely manner. There is a long wait list at every dealership to get the recall fixed and no dealership knows when they will get the door handles in. Recall 57J9- Door Handles
Incident date: Oct 7, 2024
What component or system failed, and is it available for inspection upon request? The following component failures occurred in my 2020 Jaguar F-PACE (VIN [XXX] ): Electrical System – Driver-side wiring harness short circuits near the footwell, disabling door locks/window controls. Cooling System – Bleed pipe and expansion tank coolant leaks triggering low-fluid warnings. Battery System – Ene... Read more
Incident date: Dec 23, 2024
The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had n... Read more
Incident date: Dec 23, 2024
Vehicle goes into limp mode, limited power, flashing check engine light This happens after extended period on highway (hour or more) below 20 degrees F. When you exit highway and come to a stop. All good as soon as you try to accelerate CEL starts flashing and I have reduced power. To correct this. The vehicle has to be shut off and restarted. This means it happens when pulling out into traff... Read more
Incident date: Jan 28, 2025
Driving my jeep to work and a bunch of warning lights come on - air bag, power steering, camera, front collision detection, abs system, parking brake, etc. I also lose power steering. Mechanic cannot find cause and all modules appear to be working - codes clear and return after about 30 miles of driving. Car isn't safe to drive and has been in the shop for 11 weeks with no answers. It is about ... Read more
Incident date: Jan 1, 2024
The car started making a strange high pitched creak sound whenever I would turn the steering wheel, or go over bumps in the road. I brought the car to Tesla and they informed me that the following parts needed to be replaced. 1. Front Lower Compliance links (left and right) 2. Front Lower Lateral Link (left and right) I was notified that the failure of those components was a potentially serious ... Read more