Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 3,676 complaints for JAGUAR
Incident date: Mar 15, 2023
The engine is failing. Our vehicle continues to experience tremendous oil consumption and it's all of a sudden gone into "limp mode" where we lose engine power even after the knock sensor recall update was performed. No check engine lights, no indication of what's happening and it just loses power on the highway as well as city streets. It's a danger to everyone around us and it's a danger f... Read more
Incident date: Mar 15, 2023
The contact owns a 2021 Ford Bronco Sport. The contact received notification of NHTSA Campaign Number: 25V019000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The co... Read more
Incident date: Mar 21, 2025
See attached document for complaint.
Incident date: Apr 11, 2025
Transmission light came on and said: “Emissions system problem. Power may be reduced. See your dealer.” Spoke to dealer who said they are unsure how this could have occurred possibly wear. The vehicle has 41k miles and I’m the only owner. Also said the cam plate is leaking oil which caused the sensors to be damaged and causes the vehicle to lose power while driving
Incident date: Feb 7, 2025
The contact owns a 2023 Cadillac Escalade ESV. The contact stated that while operating the vehicle, there was an abnormal knocking sound coming from the engine compartment. The contact stated while her husband was driving later, the vehicle failed to exceed 50 MPH. No warning light was illuminated. The vehicle was towed to the local dealer, where it was diagnosed with internal engine failure. The ... Read more
Incident date: Oct 27, 2022
Sliding doors open when you open either front door.
Incident date: Apr 8, 2024
The contact owns a 2024 Tesla Model 3. The contact stated that whenever it rained, the horn was filling with water that was entering through the grill, and the horn would not function when needed. The contact stated that when the horn had dried out, the horn worked normally. The contact had taken the vehicle to a local dealer, where it was diagnosed that water was leaking through the grill and cau... Read more
Incident date: Apr 8, 2025
I have put 45,000 miles on the vehicle and have had complete brakes and rotors replaced 3 times. The caliper hangs up every time. As it gets closer to replacement time, I have experienced times when I did not think my car was going to stop. Brakes are spongy and I feel like pushing the pedal down is not enough to stop the car. I have experienced this three times, and thankfully it has stopped in t... Read more
Incident date: Nov 6, 2024
The contact owns a 2024 Ford F-150. The contact received notifications of NHTSA Campaign Numbers: 24V851000 (Engine and Engine Cooling) and 25V198000 (Engine and Engine Cooling); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The cont... Read more
Incident date: Nov 6, 2024
The contact owns a 2024 Ford F-150. The contact received notifications of NHTSA Campaign Numbers: 24V851000 (Engine and Engine Cooling) and 25V198000 (Engine and Engine Cooling); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The cont... Read more
Incident date: Jan 13, 2025
It has been over a year since I received the first recall notice for my vehicle, and I am continuing to receive notices from BMW that state there is no remedy available. This recall has the potential to create premature depreciating damage to my financial asset as well as serious safety risks myself and my family. I would like to know what kind of alternative remedy BMW has to offer me, since no r... Read more
Incident date: Apr 1, 2025
The contact owns a 2022 Toyota Tundra. The contact received notification of NHTSA Campaign Number: 24V381000 (ENGINE AND ENGINE COOLING); however, the parts to do the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. ... Read more
Incident date: Mar 11, 2025
When driving the vehicle shifts very hard and has a loud clanging in second and fifth gear. It skips those gears and will lag in intersections and on roadways because of the skip. Had it diagnosed by a transmission shop and they said it needed cam phasers. Took it to the dealer and the said it needed a new valve body as the issue was repeatable. Had the valve body replaced and it is still doing it... Read more
Incident date: Mar 6, 2025
After updating my Prologue and driving it for a few miles, I'm now seeing a message that says: "Service High Voltage System / Service vehicle soon." My Prologue only has 1,096 miles on it.
Incident date: Dec 1, 2024
I was driving the vehicle on the highway when the vehicle started to overheat, lights started blinking, the car was smoking, losing power and acceleration. This car has a recall on the cyclindwr head which when cracks causing the car to loose coolant and oil. If it cracks while you’re driving especially on the highway the car will immediately loose coolant and oil thus causing a very dangerous d... Read more
Incident date: Mar 25, 2025
BCI malfunction indication comes on while driving and the car intermittently doesn’t start. According to Nissan this issue has caused recalls but my vehicle is not listed with any recalls. It is causing safety concerns while driving, as well as caused me to be stuck places sometime for hours at a time due to the vehicle not starting. I have taken it to the shop and they have been unable to recre... Read more
Incident date: Jun 25, 2022
While driving car will shut off.
Incident date: Oct 1, 2024
Cannot safety drive the car with the major recall on the braking system. I have slid through intersections trying to brake - thankfully no other cars were present at the time. No remedy or solution has been offered and BMW refuses to order the part or allow trade-in on the vehicle.
Incident date: Oct 1, 2024
Intermittent lose of trailer brakes. Dealer failed to diagnose and fix issues. Stayed if they can not replicate it, they will not warranty it.
Incident date: Oct 1, 2024
Intermittent lose of trailer brakes. Dealer failed to diagnose and fix issues. Stayed if they can not replicate it, they will not warranty it.
Incident date: Mar 13, 2025
this is a Ford F150 2019, 3.5 L, 10 speed transmission, while driving on a highway, the vehicle was on the 10th gear with a speed of around 70 Miles per hour and suddenly shifted to the first gear with a sudden drop in speed, that have caused me to almost go through the windshield, and the vehicle behind me almost rear ended me, I spoke to the dealer and they advised me not to drive it due to safe... Read more
Incident date: Mar 20, 2025
My car has repeatedly stalled while in motion. •No warning lights appear on the dashboard before or after stalling. •The most recent incident occurred in front of a moving car, putting you and your family at risk. •Luckily, no one was injured, but this continues to be a serious safety hazard. •This problem has happened before, meaning it is a recurring mechanical defect. I’ve reported t... Read more
Incident date: Mar 20, 2025
The contact owns a 2022 Ford Bronco Sport. The contact stated while driving at an undisclosed speed, the vehicle lost motive power with several unknown warning lights illuminated. The vehicle was restarted. The contact received notification of NHTSA Campaign Number: 25V019000 (Electrical System); however, the part to do the recall repair was unavailable. The vehicle was taken to the dealer, where ... Read more
Incident date: Mar 18, 2025
As with many Hyundai vehicles, soon after I hit 100,000 miles, there was unbeknownst to me and oil leak that caused the engine to seize. There was no indicatior lights warning of the issue. My car’s has been maintained, and although this is under warranty, Hyundai is refusing to fix the issue because I cannot produce oil receipts for the past 4 1/2 years that I’ve owned the car. Those that I ... Read more
Incident date: Mar 18, 2025
The 8th generation of the VW Golf (and 7th generation Jetta) has a dangerous Hill Start Assist for manual transmission cars that cannot be disabled. When stopped on an incline, the car holds the brakes after the driver removes their foot from the pedal for a variable amount of time (upwards of 2 seconds), which was originally designed to help start on steep inclines. This is dangerous for a numb... Read more
Incident date: Mar 17, 2025
The driver side mirror is unusable. The mirror it self shakes so much while driving you cannot see anything clearly or safely.
Incident date: Mar 6, 2025
Check ABS System, Check Electric Brake System, Check Trailer Tow, icy/skid light, and emergency BRAKE dash lights are all on. Trailer brakes module will not engage electric trailer brakes when towing heavy equipment, cruise control will not function, and anti-skid brakes (Plusing brakes, instead of brakes lock-up) do not function. The latter lock-up of brakes is a huge safety issue. Dealer says... Read more
Incident date: Mar 12, 2023
The head unit and stereo system will play static non stop at the highest volume possible. Turning the radio off, the sound off, etc. nothing stops it. It is dangerous, you can not hear anything and it is extremely distracting. The static being played through all the speakers at top volume with no way to make it stop is not safe to be driving with and is liable to drive someone mad.
Crash
Incident date: Mar 12, 2025
The contact owns a 2024 Ford F-350 SD. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who determined that there was a misfire in cylinders #6 and #8. The dealer later determined that the misfire was in cylinders #6 and #7. The vehicle was not repaired. The manufacturer was not notified of the failure. The f... Read more
Incident date: Mar 12, 2025
The contact owns a 2019 BMW X1. The contact stated that the emergency call error light illuminated the instrument panel. In December of 2024, the contact received notification regarding an extended warranty coverage for the battery to be replaced. The contact was unable to immediately take the vehicle to the dealer due to other reasons. Once the contact was able to take the vehicle to the dealer, ... Read more
Incident date: Nov 21, 2024
The contact owns a 2014 BMW X3. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue... Read more
Incident date: Nov 21, 2024
The contact owns a 2014 BMW X3. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue... Read more
Incident date: Nov 21, 2024
No communication or attempt since November 6, 2024 from JLR to resolve NHTSA Recall Number 24V633000 which is noted as a fire/safety risk re: high voltage batteries. Repurchase noted as final remedy. JLR outsourced call center provided "in a couple of weeks" eta when contacted on 3/12/2025. Vehicle charge capacity limited to 80% by JLR, significantly impacts utility of vehicle in addition to safet... Read more
Incident date: Mar 6, 2025
Harness has the potential to fail at any point. Nuna refuses to take responsibility and offer a refund or replacement seat despite having made adjustments to the newer version of the rava. Also unable to provide updated crash report.
Incident date: Mar 6, 2025
Harness has the potential to fail at any point. Nuna refuses to take responsibility and offer a refund or replacement seat despite having made adjustments to the newer version of the rava. Also unable to provide updated crash report.
Incident date: Feb 25, 2025
I bought a 2012 Toyota Camry in December of 2014. The car had 8,666 miles at the time, it currently has 84,220 miles and a transmission shudder has presented itself. Toyota was well aware of this issue back when they sold me the car since there was a letter back then. Toyota also failed to send me a notice about this particular safety issue in due time. They claim THEY SENT THE LETTER TO THE PREVI... Read more
Incident date: Sep 23, 2023
I was driving in my neighborhood I tried to park at my house and my car wouldn’t stop I had to step down on my break hard for it to finally stop my vacuum pump broke into pieces and made my timing chain break
Incident date: Jan 12, 2021
Brake system light keeps coming on
Incident date: Nov 18, 2024
Low beam headlights produce very little light. They do not illuminate the road, a safety hazard. Driving full time high beams is the only way to drive this car at night, a safety hazzard.
Incident date: Mar 13, 2024
On the highway, the engine suddenly stopped working. Everything turned black. While driving, the screen turned back on but the motor did not start again. I pressed the breaks and the start button to turn the engine back on, while still driving on the highway. It turned back on but then stopped again before I had time to pull to the side of the road. I did the same again and got to bring the car to... Read more
Incident date: Mar 4, 2025
The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving 30 MPH, the vehicle started to chime. The air bag warning light was illuminated. The contact pulled over to the side of the road to verify that the seat belt was buckled. The air bag warning light and the chime remained constant. The vehicle had not yet been taken to the dealer to be diagnosed. The vehicle was not repair... Read more
Incident date: May 4, 2023
1. Left-Side Captain Chair: Upon braking or movement slightly --the seat will come unsecured and jolt forward - causing whomever passenger who sits in it to move forward. 2. Tailgate Locking Lever: Trunk no longer opens upon pressing the button on the exterior. Trunk only opens upon utilizing the safely unlocking feature inside the vehicle - for emergencies only. Should not fail after 4 year... Read more
Incident date: Nov 18, 2024
The car had problems with failing to start and failing to accelerate while driving. Check engine light came on and OBD scanner indicated it was the CVT. The car was inspected and repaired in March 2023. In 2025 (the same problem of check engine indicating the CVT) is occurring. CVT sensor was replaced; however, two weeks later the check engine light is back on indicating CVT issues and is now also... Read more
Incident date: Dec 15, 2024
My backup camera freezes while in reverse, which makes it difficult to gauge my surroundings accurately and has almost caused an accident a number of times now.
Incident date: Oct 2, 2017
passenger front seat presence sensor says someone is sitting in the seat even when empty. also seat belt warning light and audible alert is affected. I occasionally have four small children In the vehicle which is concerning because the airbag could go off when a child is sitting in the front seat.
Incident date: Nov 24, 2024
My vehicle has been undrivable for the past 4-5 months. It started when I was leaving my work's parking lot after removing the car from the chargepoint charging station. The vehicle suddenly started stalling and gaining power when I was accelerating then losing power afterwards. I readily parked in one of the spots, exited the vehicle, locked it and unlocked it after a few minutes in hopes that it... Read more
Incident date: Nov 24, 2024
My vehicle has been undrivable for the past 4-5 months. It started when I was leaving my work's parking lot after removing the car from the chargepoint charging station. The vehicle suddenly started stalling and gaining power when I was accelerating then losing power afterwards. I readily parked in one of the spots, exited the vehicle, locked it and unlocked it after a few minutes in hopes that it... Read more
Incident date: Feb 26, 2025
The physical car seat itself says rear facing up to 30lbs. The manual states up to 40lbs rear facing. The nuna website states 40lbs rear facing.
Incident date: Nov 24, 2024
There a problem with car stalling and dying because of power being lost to tcm because of tipm. Dealer had my car for 7 weeks and $1900 changing tcm and problems still exist. Didn't even make 10 miles from dealership. Very dangerous
Incident date: Jan 13, 2025
EPS went out while driving. No warning lights