Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 3,627 complaints for JAGUAR
WHILE DRIVING AT APPROXIMATELY 65 MPH VEHICLE WAS HIT BROADSIDE. UPON IMPACT, SIDE AIR BAGS FAILED TO DEPLOY. *AK
Crash
1 injured
Incident date: Mar 15, 2004
WHILE ATTEMPTING TO ACCELERATE AT ANY SPEED VEHICLE WOULD NOT ACCELERATE. CONSUMER HAD THE VEHICLE TOWED TO THE DEALER ON THREE SEPARATE OCCASIONS, BUT PROBLEM RECURRED. *AK
JAGUAR
VANDEN PLAS
(2000) — ENGINE AND ENGINE COOLING
May 19, 2004
Incident date: May 8, 2004
THERE EXISTS A CONDITION WITH THE SECONDARY TIMING CHAIN TENSIONER IN 2000 JAGUAR XJ8, VANDEN PLAS, OR XK8 MODELS THAT CAN AND DOES LEAD TO CATASTROPHIC ENGINE FAILURE. TO DATE JAGUAR DOES NOT ADMIT THAT THIS IS A SERIOUS DESIGN FLAW AND SAFETY ISSUE. THERE ARE NO RECALLS OR EVEN A SERVICE BULLETIN ON THIS HOWEVER FAILURES ARE DOCUMENTED ON THE JAGUAR CLUB OF NORTH AMERICA AND POSSIBLY OTHERS HAVE... Read more
Incident date: May 14, 2004
1998 JAGUAR XJ8 ENGINE STALLED ON INTERSTATE WHILE DRIVING IN MIDDLE LANE. HAD TO PULL OVER ON EDGE ON ROAD. VEHICLE HAD TO SIT A WHILE BEFORE STARTING AGAIN. HAS HAPPENED SEVERAL TIMES IN RESIDENTIAL AREAS. FORD WILL NOT ADMIT TO HAVING A PROBLEM. I UNDERSTAND THIS IS HAPPENING ALL OVER. FORD MOTOR COMPANY, JAGUAR DIVISION NEEDS TO BE INVESTIGATED AND RECALLS NEEDS TO BE ISSUED BEFORE SOMEON... Read more
Incident date: Feb 8, 2004
PROBLEMS WITH TIRE EQUIPMENT ON 2003 JAGUAR X. *MR WHEN DRIVING TWENTY MILES PER HOUR , THE VEHICLE HIT A POTHOLE AND THE FRONT TIRE WENT FLAT. THE TIRE HAD A SLIT ON THE OUTSIDE SLIGHTLY ABOVE THE TREADS. DURING INSPECTION, IT TURNED OUT THAT A DIFFERENT TIRE HAD A BULGE AND THAT ALSO HAD TO BE REPLACED. ONE OF THE REPLACEMENT TIRES STARTED TO LOSE AIR. IT WAS DISCOVERED THAT THE BRAND NE... Read more
Incident date: May 12, 2004
CONSUMER RECEIVED A RECALL NOTICE CONCERNING TRANSMISSION FAILURE. DEALER REFUSED TO REPAIR THE RECALL BECAUSE THE CONSUMER DID NOT PURCHASE THE VEHICLE FROM THAT DEALERSHIP. SERVICE MANAGER CHARLES WALLACE. *AK *NM
Incident date: Mar 12, 2004
WHILE DRIVING AIRBAG WARNING LIGHT APPEARED ON THE DASHBOARD. CONSUMER CONTACTED DEALER, BUT PROBLEM RECURRED. *AK
Incident date: Apr 17, 2004
CONSUMER WAS CONCERNED THAT REAR BRAKES HAD TO BE REPLACED AT 15,000 MILES.*AK
Incident date: Apr 8, 2004
WITHOUT WARNING VEHICLE LOST POWER. THIS CAUSED THE CONSUMER TO PULL OF THE ROAD. CONSUMER HAD THE VEHICLE TOWED TO THE DEALERSHIP, AND MECHANIC DETERMINED TRANSMISSION FAILED. *AK
Incident date: Feb 8, 2004
VEHICLE EQUIPPED WITH A LEVER ON THE CENTER CONSOLE TO ELECTRONICALLY SET THE EMERGENCY BRAKES RATHER THAN THE MORE TYPICAL SPRING LOADED FOOT PEDAL USED TO SET THE BRAKE. *PH THE CONSUMER WAS UNAWARE OF THIS UNTIL ONE DAY WHILE DRIVING AT 60 MPH ALL FOUR WHEELS LOCKED UP AND THE VEHICLE SKIDDED TO A STOP. *JB
Incident date: May 4, 2004
NORMAL CRUISING HIGHWAY SPEED, LET OFF THE ACCELARATOR AND CAR STALLS. HAVE TO WEAVE MY WAY OUT OF TRAFFIC AS CAR IS DECELERATING. HAD TO COME TO FULL STOP AND THEN ATTEMPTED RESTART WITH NO PROBLEMS. HAS HAPPENED FOUR TIMES AT HIGHWAY CRUISING SPEEDS, LUCKILY LIGHT TRAFFIC ON HIGHWAY AT ALL TIMES.
Incident date: Apr 27, 2003
THE DRIVER'S SHOULDER HARNESS LOCKS UP AND WILL NOT EXTEND SO IT CAN BE PUT ON. WE ARE TOLD THIS IS NORMAL FOR AND ENGLISH CAR AND TO DRIVE WITHOUT THE SHOULDER HARNESS.*AK THE RETRACTOR LOCKS UP WHEN THE BELT IS IN STOW AND CAN NOT BE RELEASED. RETRACTOR REPLACED ONCE AND ISSUE CONTINUES. ALSO WHEN IN AN ACCIDENT THE SHOULDER HARNESS RETRACTOR DID NOT LOCK AND FAILED TO RESTRAIN. THE ENT... Read more
Crash
2 injured
1998 JAGUAR XJ8 PERIODICALLY STALLED FOR NO APPARENT REASON WHILE DRIVING AT HIGHWAY SPEEDS. *PH
Incident date: Mar 25, 2004
WHILE DRIVING 45 MPH VEHICLE STALLED. CONSUMER MANAGED TO RESTART THE VEHICLE. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Incident date: Jan 1, 2004
ENGINE STALLED WHILE DRIVING. *PH THE ENGINE STALLING WAS AN INTERMITTENT PROBLEM. (S-TYPE) *SC *JB
Incident date: Apr 18, 2004
I HAVE A 2002 JAGUAR X-TYPE EQUIPPED WITH PIRELLI P6 LOW PROFILE TIRES AND ALLOY RIMS. IN THE PAST 6 WINTER MONTHS, I HAVE EXPERIENCED 4 INCIDENCES OF SIDEWALL BUBBLES AND ONE SIDEWALL BLOWOUT.*AK I HAVE TALKED TO OTHER JAGUAR OWNERS REGARDING THESE TIRES AND FIND THAT THIS IS A COMMON FAILURE. I BELIEVE THAT THESE TIRES ARE FAILING EXCESSIVELY. I BELIEVE THAT THESE TIRES ARE A SAFETY PROB... Read more
Incident date: Apr 9, 2004
WHILE DRIVING 20 MPH, THE TRANSMISSION FAILED WHICH CAUSED THE VEHICLE TO LOOSE POWER. *LA THE CHECK ENGINE LIGHT WAS ON. THE TRANSMISSION WAS REPLACED. *SC *JB
Incident date: Apr 28, 2004
JAGUAR HAS 40,000 L997 MODEL XK8 SOLD FOR $75,0000. NEEDS NEW ENGINE! DEALER WONT TAKE OF EXPENSE OF REPLACING IT. WEB SAYS THEY HAVE FAULTY TENSIONERS, AND CYLINDER LINERS. *LA
Incident date: Apr 28, 2004
JAGUAR HAS 40,000 L997 MODEL XK8 SOLD FOR $75,0000. NEEDS NEW ENGINE! DEALER WONT TAKE OF EXPENSE OF REPLACING IT. WEB SAYS THEY HAVE FAULTY TENSIONERS, AND CYLINDER LINERS. *LA
Incident date: Apr 28, 2004
JAGUAR HAS 40,000 L997 MODEL XK8 SOLD FOR $75,0000. NEEDS NEW ENGINE! DEALER WONT TAKE OF EXPENSE OF REPLACING IT. WEB SAYS THEY HAVE FAULTY TENSIONERS, AND CYLINDER LINERS. *LA
Incident date: Apr 25, 2004
VEHICLE RECENTLY PURCHASED USED FROM AUTO BROKER. SINCE PURCHASE, THERE HAS BEEN A VIBRATION SEEMINGLY ORIGINATING FROM THE RIGHT FRONT WHEEL AREA. DURING AN EXCEPTIONALLY WINDY DAY (30+ KNOT CROSSWINDS ON HIGHWAY), THE VIBRATION WAS STRONG ENOUGH TO MAKE ME QUESTION MY ABILITY TO CONTROL THE VEHICLE. I ASSUMED THIS WAS DUE TO TIRES OUT OF ROUND/BALANCE OR VEHICLE OUT OF ALIGNMENT SO PURCHASED ... Read more
JAGUAR
S-TYPE
(2000) — POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
Apr 27, 2004
Incident date: Apr 11, 2004
I OWN A JAGUAR 2000 S. I BOUGHT IT IN AUGUST 2003. I LOVED THE CAR AND IT WORKED GREAT. ON APRIL 11, 2004, I PARKED MY CAR ON A SLIGHT INCLINE WITH THE PARK BREAK ON. THE CAR WOULD NOT SHIFT OUT OF PARK. WHILE TRYING TO SHIFT INTO REVERSE, THE GEAR SHIFTER BROKE. I WAS STRANDED WITH MY TWO CHILDREN. MY CAR WAS TOWED TO JAGUAR DEALERSHIP IN PORTLAND, OREGON. THEY PUSHED ON BACK OF THE CAR T... Read more
Incident date: Apr 7, 2004
SUN ROOF MOTOR CAUGHT ON FIRE AND CAUSED THE CAR TO CATCH ON FIRE. *AK
Fire
Incident date: Feb 26, 2004
ALL 4 TIRES ARE OUT OF ROUND, AND THE TREAD IS SEPARATING. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. SIZE 225/45R17.*AK
Incident date: Aug 15, 2003
PLASTIC GUIDE ON TIMING CHAIN BROKE,WHICH BROKE TIMING CHAIN,WHICH BROKE 2 VALVES AND SCOURED THE PISTON AND CYLINDER WALL.
Incident date: Oct 15, 2003
AT 11 MILES A SMALL NOISE WAS THERE. I LOOK AT TIRES & SAW NOTHING. AFTER ROAD TRIP TOLD SERVICE TECH AND SALESMAN. WAS TOLD ROCK IN TIRE, AT 53 MILE NOISE CAME BACK. CALLED SALESMAN, AND GENERAL MANAGER WAS TOLD TO BRING IT IN TO SHOP MONDAY. PAINT HAS SCRATCHES THREW OUT CAR PAINT.
Incident date: Oct 15, 2003
AT 11 MILES A SMALL NOISE WAS THERE. I LOOK AT TIRES & SAW NOTHING. AFTER ROAD TRIP TOLD SERVICE TECH AND SALESMAN. WAS TOLD ROCK IN TIRE, AT 53 MILE NOISE CAME BACK. CALLED SALESMAN, AND GENERAL MANAGER WAS TOLD TO BRING IT IN TO SHOP MONDAY. PAINT HAS SCRATCHES THREW OUT CAR PAINT.
Incident date: Oct 15, 2003
AT 11 MILES A SMALL NOISE WAS THERE. I LOOK AT TIRES & SAW NOTHING. AFTER ROAD TRIP TOLD SERVICE TECH AND SALESMAN. WAS TOLD ROCK IN TIRE, AT 53 MILE NOISE CAME BACK. CALLED SALESMAN, AND GENERAL MANAGER WAS TOLD TO BRING IT IN TO SHOP MONDAY. PAINT HAS SCRATCHES THREW OUT CAR PAINT.
Incident date: Oct 15, 2003
AT 11 MILES A SMALL NOISE WAS THERE. I LOOK AT TIRES & SAW NOTHING. AFTER ROAD TRIP TOLD SERVICE TECH AND SALESMAN. WAS TOLD ROCK IN TIRE, AT 53 MILE NOISE CAME BACK. CALLED SALESMAN, AND GENERAL MANAGER WAS TOLD TO BRING IT IN TO SHOP MONDAY. PAINT HAS SCRATCHES THREW OUT CAR PAINT.
Incident date: Oct 15, 2003
AT 11 MILES A SMALL NOISE WAS THERE. I LOOK AT TIRES & SAW NOTHING. AFTER ROAD TRIP TOLD SERVICE TECH AND SALESMAN. WAS TOLD ROCK IN TIRE, AT 53 MILE NOISE CAME BACK. CALLED SALESMAN, AND GENERAL MANAGER WAS TOLD TO BRING IT IN TO SHOP MONDAY. PAINT HAS SCRATCHES THREW OUT CAR PAINT.
Incident date: Oct 15, 2003
AT 11 MILES A SMALL NOISE WAS THERE. I LOOK AT TIRES & SAW NOTHING. AFTER ROAD TRIP TOLD SERVICE TECH AND SALESMAN. WAS TOLD ROCK IN TIRE, AT 53 MILE NOISE CAME BACK. CALLED SALESMAN, AND GENERAL MANAGER WAS TOLD TO BRING IT IN TO SHOP MONDAY. PAINT HAS SCRATCHES THREW OUT CAR PAINT.
Incident date: Mar 15, 2003
XENON HEADLAMPS WONT BALANCE AND BLINDS ONCOMING TRAFFIC. AIR CONDITIONING SYSTEM FAILURE UNTIL VEHICLE IS TURNED ON AND OFF SEVERAL TIMES. THIS IS AN S TYPE R.
Incident date: Mar 15, 2003
XENON HEADLAMPS WONT BALANCE AND BLINDS ONCOMING TRAFFIC. AIR CONDITIONING SYSTEM FAILURE UNTIL VEHICLE IS TURNED ON AND OFF SEVERAL TIMES. THIS IS AN S TYPE R.
Incident date: Mar 15, 2003
XENON HEADLAMPS WONT BALANCE AND BLINDS ONCOMING TRAFFIC. AIR CONDITIONING SYSTEM FAILURE UNTIL VEHICLE IS TURNED ON AND OFF SEVERAL TIMES. THIS IS AN S TYPE R.
Incident date: Jun 15, 2003
THE CAR HAS EXPERIENCED A MAJOR SAFETY PROBLEM THAT IS CHARACTERIZED BY THE ENGINE STOPPING WHILE DRIVING. ACCORDING TO THE DEALERSHIP WHERE THE CAR WAS REPAIRED, THE PROBLEM IS DUE TO THE THROTTLE PLATE CLOSING FOR A SELF-CLEANING MODE DURING NORMAL DRIVING OPERATION, THIS CAUSES THE ENGINE TO SHUT-OFF FROM LACK OF AIR. I BELIEVE THIS TO BE A MAJOR SAFETY ISSUE BECAUSE THE CAR ENGINE STOPS WHEN... Read more
Incident date: Mar 19, 2004
WHILE DRIVING DRIVER SIDE SEAT ATTACHMENT BROKE AT THE LEFT REAR. WHEN THIS OCCURRED THE SEAT TILTED TO THE LIFT SIDE OF THE DOOR. DEALERSHIP REPLACED THE SEAT TRACK AND ELECTRONIC ASSEMBLY. THIS WAS A COMMON PROBLEM WITH THESE VEHICLES.*AK
Incident date: Apr 14, 2004
WHEN MAKING A TURN WHEELS HESITATED BEFORE TURNING IN THE DIRECTION THE VEHICLE WAS DRIVING. THIS OCCURRED BECAUSE A BOLT IN THE LOWER BALL JOINT FELL OFF. THIS RESULTED IN THE LOWER BALL JOINT BECOMING LOOSE BECAUSE IT WAS FRACTURED.*AK
JAGUAR
XK8
(1997) — ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
Apr 19, 2004
Incident date: Apr 12, 2004
WHILE DRIVING 50 MPH THE TIMING CHAIN BROKE WHICH CAUSED THE VEHICLE TO STALL. THE DRIVER WAS ABLE TO COAST TO THE SIDE OF THE ROAD OUT OF TRAFFIC. THE CONSUMER STATED THAT THE TIMING CHAIN IS MADE WITH A PLASTIC COATING THAT IS PRONE TO FAILURE. THE FAILURE WAS CORRECTED IN LATER MODELS. *AK *NM
PASSENGER'S SIDE AIR BAG CONTINUED TO DEACTIVATE WITH A PASSENGER IN THE SEAT, WEIGHING ONLY 92 LBS. WARNING LIGHT INDICATED THAT AIR BAG WAS DISABLED , AND STAYED ON CONSTANTLY. CONSUMER TOOK VEHICLE TO THE DEALER, AND MANUFACTURER STATED THEY WILL NOT ALTER THE COMPUTER SENSORS FOR THIS PROBLEM. *AK
JAGUAR
X-TYPE
(2002) — SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
Apr 16, 2004
Incident date: Feb 18, 2003
WHILE STOPPING AT A LIGHT BRAKES GRABBED AND MADE A GRINDING NOISE. VEHICLE HAD BEEN TO THE DEALER ON FIVE OCCASIONS, AND DEALER WAS UNABLE TO RESOLVE THE PROBLEM. *AK
SEAT RAIL SUPPORT BROKE. *PH THE CONSUMER WAS TOLD IT WOULD COST $2000.00 TO FIX THE SEAT RAIL. *JB
JAGUAR
VANDEN PLAS
(2000) — ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
Apr 14, 2004
Incident date: Apr 14, 2003
THE ENGINE WILL STALL RANDOMLY. THIS HAPPENS AT LOW SPEED OR WHEN I STOP AT AN INTERSECTION. IT HAS ALSO STALLED WHEN MAKING A TURN AND NARROWLY AVOIDED AN ACCIDENT. IT ONLY HAPPENS RANDOMLY AND THERE IS NO PATTERN TO WHEN IT WILL HAPPEN.
Incident date: Oct 7, 2003
MY NAME IS [XXX]. MY HUSBAND [XXX] AND I OWN A 2002 JAGUAR X-TYPE 2.5. IN OCTOBEROF 2003, I PARKED IN A COMMERCIAL PARKING LOT WHILE I ATTENDED AN APPOINTMENT. WHEN I RETURNED TO THE VEHICLE AFTER MY APPOINTMENT, I FOUND THAT THE CAR HAS ROLLED BACK INTO 2 OTHER VEHICLES THAT WERE PARKED BEHIND IT. THERE WAS DAMAGE DONE TO ALL THREE VEHICLES INVOLVED. IT IS DOCUMENTED BY MYSELF AND BOTH OF THE OWN... Read more
Crash
THE COWLING THAT'S LOCATED OVER THE GAS PEDAL MADE IT IMPOSSIBLE TO USE THE RIGHT FOOT TO PRESS THE BRAKE. *PH PROBLEM WAS CORRECTED ONLY IN THE 2004 MODELS NOT ON THE 2003 MODELS. *LA
Incident date: Jan 13, 2004
INTERMITTENTLY WHILE DRIVING AT ANY SPEED VEHICLE STALLED. VEHICLE WAS TAKEN TO THE DEALER THREE TIMES, BUT DEALER WAS NOT ABLE TO FIND THE CAUSE OF THE PROBLEM.*AK
Incident date: Apr 5, 2004
I LOVE MY JAG, BUT DRIVE SHAFT REPLACED 4X - WHISTLING NOISE DUE TO INCOMPATIBLE METALS, FRONT SEATS ROCK, WINDOWS MALFUNCTION, BRAKES HAVE RAPID WEAR LESS THAN 30,000 MILES, TIRES REPLACED LESS THAN 30,000 MILES, DEALER IS TRYING TO SOLVE PROBLEMS. *LA
Incident date: Apr 5, 2004
I LOVE MY JAG, BUT DRIVE SHAFT REPLACED 4X - WHISTLING NOISE DUE TO INCOMPATIBLE METALS, FRONT SEATS ROCK, WINDOWS MALFUNCTION, BRAKES HAVE RAPID WEAR LESS THAN 30,000 MILES, TIRES REPLACED LESS THAN 30,000 MILES, DEALER IS TRYING TO SOLVE PROBLEMS. *LA
Incident date: Apr 5, 2004
I LOVE MY JAG, BUT DRIVE SHAFT REPLACED 4X - WHISTLING NOISE DUE TO INCOMPATIBLE METALS, FRONT SEATS ROCK, WINDOWS MALFUNCTION, BRAKES HAVE RAPID WEAR LESS THAN 30,000 MILES, TIRES REPLACED LESS THAN 30,000 MILES, DEALER IS TRYING TO SOLVE PROBLEMS. *LA
Incident date: Apr 5, 2004
I LOVE MY JAG, BUT DRIVE SHAFT REPLACED 4X - WHISTLING NOISE DUE TO INCOMPATIBLE METALS, FRONT SEATS ROCK, WINDOWS MALFUNCTION, BRAKES HAVE RAPID WEAR LESS THAN 30,000 MILES, TIRES REPLACED LESS THAN 30,000 MILES, DEALER IS TRYING TO SOLVE PROBLEMS. *LA
Incident date: Mar 25, 2004
WHILE DRIVING, INTERMITTENTLY THE ENGINE LIGHT WOULD ILLUMINATE. PLEASE PROVIDE MORE INFORMATION. *JB