Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 3,676 complaints for JAGUAR
Incident date: Jul 10, 2025
Driver door check bracket is making loud crunching sound and making door difficult to open and close. This is cause for concern about integrity of door and ability to use vehicle. Not been inspected yet.
Incident date: Jul 10, 2025
2023 Maverik Hybrid at around 30,000 miles Vehicle would start shaking while accelerating. I took it to the dealership and they had to replace all the components in the front end of the truck. I know have about 60,000 miles on the vehicle and I'm having the same shaking problem while accelerating. It looks like this is a common occurrence with this vehicle. It is no longer under warranty and i... Read more
Incident date: Jul 12, 2025
The contact owns a 2011 Ford Escape. The contact stated that while his wife was driving 40 MPH, the steering wheel became difficult to turn. The contact stated that several messages were displayed. A dealer was contacted. The vehicle was not taken to a dealer or independent mechanic to be diagnosed. The vehicle was not repaired. The contact related the failure NHTSA Campaign Number: 19V632000 (STE... Read more
Incident date: Jul 12, 2025
Subject: Urgent: Structural Failure of Driver Seat Component – 2015 Kia Sorento I am writing to report a serious structural failure in the driver seat of my 2015 Kia Sorento. While driving under normal conditions, the torsion tube under the driver’s seat snapped, causing the seat to become unstable and compromising my safety. This part is labeled: “4 Way Manual” Johnson Controls, Inc.... Read more
Incident date: Jul 12, 2025
The contact owns a 2021 Ford F-150. The contact stated that while driving at an undisclosed speed, the infotainment center failed to function as intended. The contact stated that the infotainment center displayed a black screen. The contact stated that during one failure, the infotainment center screen displayed a black screen; however the radio continued to play. The contact stated that the vehic... Read more
Incident date: Jul 7, 2025
The contact owned a 2012 Kia Optima. The contact stated that while driving 60 MPH, the vehicle jerked, with an abnormal hissing sound coming from the front of the vehicle. The contact stated that there was smoke coming from the rear of the vehicle and entering the cabin of the vehicle through the A/C vents. The contact stated that several warning lights were illuminated. The contact pulled over to... Read more
Incident date: Jul 7, 2025
I’m reporting a recurring issue with my 2023 Volkswagen ID.4 involving the electrical system and battery. Since December 2024, the vehicle has consistently displayed an “Electrical Malfunction” warning every single time the vehicle is turned on. This warning is always present — whether the vehicle is stationary or in motion — and does not clear. In addition, the infotainment and digital ... Read more
Incident date: Jun 26, 2025
1. Electrical- Ignition switch periodically does work. 2. Wheels/tires- All tires had to be replaced due to wear at just over 15,000. miles. Wear was on inside of all 4 tires equally. 3. Steering - drifts. Feels like little control over steering wheel! Happens periodically with highway speeds. 4. SUV jumps unexpectedly. 5. 4 recalls so far. Last software 7/17/2025- camera stays on reverse for a... Read more
Incident date: Jun 23, 2025
The contact owns a 2018 GMC Sierra 1500. The contact stated while his mother was driving 75 MPH on the highway, there was a popping and ticking sound coming from the engine, and while depressing the accelerator pedal the vehicle failed to respond. The driver was able to pull over to the right side of the road and waited for tow truck assistance. A dealer was not contacted. The vehicle was towed th... Read more
Incident date: Jul 16, 2025
Coolant leaked into the cylinder and now my whole engine has to be replaced. It’s was confirmed by a auto shop. I turned on my car, and it started to gurgle and then a message saying “engine faulty, service now.” I took it straight to the repair shop. I’ve only had the car for 3 years.
Incident date: Jul 5, 2025
The contact owns a 2014 BMW X3. The contact stated that while operating the vehicle, the braking system malfunctioned and erroneously activated, causing the brakes to grab. The vehicle was taken to a dealer and the brake caliper and brake lines were flushed; however, the failure persisted. The manufacturer was not notified of the failure. The contact was informed that the VIN was not included in N... Read more
Incident date: Jul 5, 2025
While driving, the Altima’s rear control arm and suspension links broke due to corrosion resulting in loss of safe control of the vehicle. Nissan is aware that this is a problem with this year and make vehicle. They issued an extension of the warranty for this issue. This should be a mandatory recall for safety concerns, not simply a warranty extension. This is a very dangerous issue that can le... Read more
Incident date: Jul 9, 2024
The seatbelts are starting to stick so it makes it hard to try and pull it to latch.
Incident date: Jul 9, 2024
Driving on the highway under normal driving condition, my check engine light came on and said service transmission. This then put the truck into "limp mode" and I was stuck going 60mph in a 75mph zone. Dealership scanned and found that the coolant sensor control flow valve is faulty. This part is in such demand for these vehicles that it is unknown when the part will be in.
Incident date: Jul 9, 2024
Driving on the highway under normal driving condition, my check engine light came on and said service transmission. This then put the truck into "limp mode" and I was stuck going 60mph in a 75mph zone. Dealership scanned and found that the coolant sensor control flow valve is faulty. This part is in such demand for these vehicles that it is unknown when the part will be in.
Incident date: Jun 2, 2025
The contact owns a 2021 Ford F-150. The contact stated that while reversing into their driveway, the back over prevention display rear view camera was frozen, no warning lights were illuminated, and in the process, the contact crashed into the corner of their house with the rear passenger tail light. The image displayed 20 feet away in distance, however the house was closer than the image display.... Read more
Crash
Incident date: Jun 2, 2025
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the 4-WD warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the power transfer unit had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact was also... Read more
Incident date: Jul 1, 2025
The contact owns a 2022 Ford Mustang Mach-E. The contact stated that the rear driver's side door and passenger's side doors failed to open intermittently. The vehicle was taken to an unknown dealer, where the failure could not be duplicated. The contact later became aware that the VIN was included in NHTSA Campaign Number: 25V404000 (Electrical System, Latches/Locks/Linkages), which the contact re... Read more
Incident date: Jun 23, 2025
The center gauge has gone out. It was flashing brightly as it went out. It shows: the speed, the battery voltage, tire pressure, gas remaining, mileage and all of the information from the computer that can be changed. The service department said they didn’t know what could be causing it. Perhaps wiring. I’ve checked fuses and wiring and the battery and can’t find any issues. The other two an... Read more
Incident date: Jun 14, 2025
Driver Fatality RF steer tire (RoadMaster RM180+ 295/75R22.5) failed while driving on Interstate at 65 mph pulling a flatdeck trailer loaded with lumber. Vehicle departed the highway into a concrete ditch and the load from the trailer came forward crushing the cab of the tractor.
Crash
1 deaths
Incident date: Apr 27, 2025
Reporting this early. Left a message with the dealership today. Steering is clicking and pulling to the right. I do not see a recall yet for 2019 yet but do see for other years of CRV.
Incident date: Dec 1, 2024
Vehicle brakes became hard and failed to stop, check engine light came on and warning saying reduced engine power. Vacuum pump seized and broke off in the crankshaft. After vacuum pump replacement vehicle failed to start multiple times. Vehicle started and had rough idle and stalled multiple times. Currently awaiting dealer inspection.
Incident date: Dec 1, 2024
Vehicle brakes became hard and failed to stop, check engine light came on and warning saying reduced engine power. Vacuum pump seized and broke off in the crankshaft. After vacuum pump replacement vehicle failed to start multiple times. Vehicle started and had rough idle and stalled multiple times. Currently awaiting dealer inspection.
Incident date: Oct 30, 2020
I am a huge Honda fan and I’ve only owned Accords and I have friends with the same body style Accord as mine. Every last one of us have failed or malfunctioning ABS modules as well as continuous catalytic converter issues. I have exhausted my bank account and the issue still presents itself. Due to the failure of the converter, my car is now stalling only when the AC is running in the vehicle. ... Read more
Incident date: Oct 30, 2020
I am a huge Honda fan and I’ve only owned Accords and I have friends with the same body style Accord as mine. Every last one of us have failed or malfunctioning ABS modules as well as continuous catalytic converter issues. I have exhausted my bank account and the issue still presents itself. Due to the failure of the converter, my car is now stalling only when the AC is running in the vehicle. ... Read more
Incident date: Oct 30, 2020
Someone broke my window, and entered my car. Then proceeded to tear apart the entire area of the car that it below the steering wheel including the ignition. The car was not able to be turned off. This left the car unable to be used and unfortunately needed to be towed away. This is the second time this has happened and it is causing a serious safety hazard to my family, my home and my neighborhoo... Read more
Incident date: May 28, 2025
The seats on both the passenger and driver size has split at the seams. They began to appear in 2012. The battery failed and the car would not start. Periodically the car starts up slow. The car bucks in a hard motion when trying to accelerate. The car makes a grinding noise, with a dragging feeling, while driving. Mechanics cannot figure out what or where the sound and feeling is coming from.
Incident date: May 28, 2025
I would like to see if I have a case against Audi of America for installing faulty MMI Systems in cars (specifically 2020 models). I have had to bring my car to the Audi dealership service department now four times due to issues with my MMI system turning off and on by itself and getting stuck in a rebooting or initializing loop. I have an extended warranty but have paid over 500 dollars to ha... Read more
Incident date: Jan 3, 2025
The contact owns a 2023 Kia Sportage. The contact stated while driving 70 MPH, the instrument panel failed to display pertinent information. The contact stated that a dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but offered no assistance. The vehicle was taken to the dealer but was not diagnosed. However, the contact was inf... Read more
Incident date: Oct 31, 2020
At 28,000 miles, the vehicle emitted black smoke from the exhaust. Despite the mechanic’s efforts to identify the issue, no diagnostic codes were detected. Currently, the vehicle has accumulated 100,000 miles. The engine suddenly lost the ability to accelerate beyond 20 miles per hour. After several months of repairs involving multiple turbo replacements, it was determined that the engine was se... Read more
Crash
Incident date: Oct 31, 2020
Drive Train labor rear driver cv halfshaft axle could not locate axle part anywhere for repair, sold out and on back order! clear indication that other drivers are having same issue with this part. should be looked into and recalled!
Incident date: Oct 31, 2020
At 28,000 miles, the vehicle emitted black smoke from the exhaust. Despite the mechanic’s efforts to identify the issue, no diagnostic codes were detected. Currently, the vehicle has accumulated 100,000 miles. The engine suddenly lost the ability to accelerate beyond 20 miles per hour. After several months of repairs involving multiple turbo replacements, it was determined that the engine was se... Read more
Crash
Incident date: May 15, 2025
vehicle losing power even when on. Does not accelerate in drive or reverse. My issue is the dealer found corroded wires, but when did they not say that the last time it was in which was 3 months ago. They also all of sudden tell me my battery does not fit my Jeep so they needed to replace to new battery in order to be able s add mf diagnose. All this makes no sense.
Incident date: Mar 12, 2025
The contact owns a 2014 Ford F-150. The contact stated while driving at an undisclosed speed, the transmission unexpectedly downshifted from third to first gear. In addition, the contact stated that the vehicle stalled with the power train warning light illuminated. The contact stated that the failure had occurred several times. The vehicle was taken to an independent mechanic; however, the failur... Read more
Incident date: Mar 12, 2025
The contact owns a 2015 BMW 428I. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. ... Read more
Incident date: Mar 12, 2025
The contact owns a 2015 BMW 428I. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. ... Read more
Incident date: May 19, 2025
I have a 2010 Ford Fusion. Two days ago I was backing out of the parking lot and I had to brake hard to avoid a fast moving car zooming past behind me. After that I noticed the brake was very mushy and I have to press the brake almost to the floor to get the car to stop. I did some research on the internet and found out it was a common problem with Ford fusion between 2006 and 2010 and there is a ... Read more
Incident date: Feb 19, 2025
While backing out of a driveway into an unobstructed road with no oncoming traffic from either side nor any pedestrians or cyclists approaching, the automatic emergency braking system applied the brakes and then locked up leaving the vehicle as an obstruction in the road. To disengage the locked brakes required a large amount of pressure on the accelerator pedal bringing the engine RPMs up to a su... Read more
Incident date: Apr 27, 2025
Rear defrost coils have continually fallen off. Dealer fixed one in February of 2024. It fell off March 2024. They are both hanging there. Dealer won’t touch it - says rear window needs replacement. I’ve researched on ford expedition forum and many expeditions have a similar issue. Especially with dealer not covering it.
Incident date: Nov 18, 2024
Backup camera not working and the display on dash shows triangle and a camera crossed out. Dealer has been advised 1 month ago. The Camera is supposed to be on backorder.
Incident date: May 7, 2025
The contact owns a 2021 Buick Enclave. The contact stated while driving at an undisclosed speed, the tailgate latch independently unlocked. The contact stated the failure had occurred several times. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The vehicle was scheduled for an inspection and diagnostic testing. The manufacturer was made aware of the failure bu... Read more
Incident date: Nov 18, 2024
The car went into limp mode activated by the knock sensor. Audible knocking noises were emitted. Hyundai dealership replaced knock sensor. Car drove 63 miles before knocking noise repeated and car went into limp mode. Hyundai dealership requested new engine as problem is covered by extended warranty for known issue. It has been declined by corporate office. Car is at dealership and unsafe to ... Read more
Incident date: Apr 22, 2025
The contact owns a 2021 GMC Sierra 1500. The contact stated while driving at slow speeds and accelerating out of the neighborhood, the vehicle experienced a loss of automotive power, with the check engine and EPS warning lights illuminated. The contact was able to drive the vehicle back to the residence. The vehicle was then towed to a local dealer where the vehicle was diagnosed, and the contact ... Read more
Incident date: Apr 22, 2025
The contact owns a 2018 Ford Expedition. The contact stated while driving at an undisclosed speed, the transmission unexpectedly downshifted without warning. The transmission also shifted hard, and the vehicle jerked while driving at various speeds. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed the vehicle with transmission failure. The transmission wa... Read more
Incident date: Apr 26, 2025
The contact owns a 2017 Ford F-150. The contact stated that while his son was driving at various speeds, the vehicle jerked while in first gear and briefly lost motive power before slamming into gear. Unknown messages were displayed on the instrument panel. The contact stated there was an abnormal sound coming from the transmission. The vehicle was taken to a dealer; however, no cause for the fail... Read more
Incident date: Apr 26, 2025
My husband were driving and per him and per my Son brake failed to work he stepped the break multiple times wouldn't work that RESULTED TO A CAR CRASH. I have a dashcam I reviewed the video the car had a weird noise then accelerated from 64-78 then that's it it crashed,, break didn't engaged The car is currently in Marion IL, I spoke with state farm they said they are in the process today in t... Read more
Crash
Incident date: Apr 26, 2025
I am experiencing a clicking and popping noise at low speeds and when turning or backing the vehicle. These sounds are getting louder and more frequent. I have checked on the Honda Forum and several owners have indicated a problem with the steering rack which they had replaced under warranty. Please look into this as there seems to be a large number of these issues occurring. As you well know ste... Read more
Incident date: Aug 29, 2024
The vehicle has an engine flaw, which caused the vehicle engine to stop running while I was driving down a busy highway to take my children to their activities. The traffic behind me nearly slammed into the back of my Hyundai Palisade because the engine cut off without warning. There was no indication of engine trouble, no dashboard lights, no warnings at all. All the preventive maintenance was... Read more
Incident date: Mar 15, 2023
The contact owns a 2021 Ford Bronco Sport. The contact received notification of NHTSA Campaign Number: 25V019000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The co... Read more
Incident date: Mar 15, 2023
The engine is failing. Our vehicle continues to experience tremendous oil consumption and it's all of a sudden gone into "limp mode" where we lose engine power even after the knock sensor recall update was performed. No check engine lights, no indication of what's happening and it just loses power on the highway as well as city streets. It's a danger to everyone around us and it's a danger f... Read more