Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 3,627 complaints for JAGUAR
Incident date: Mar 15, 2023
The contact owns a 2021 Ford Bronco Sport. The contact received notification of NHTSA Campaign Number: 25V019000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The co... Read more
Incident date: Mar 15, 2023
I was driving home, and my foot fell to the floor when I hit the brakes. Thankfully, I was coasting to the front of my house, so I was able to stop using the hand brake. Upon inspection and professional opinion from the Subaru dealership, the brake line rusted through just after the rear junction block, identical to the recall NUMBER: WQK-47. However, my VIN was not included in this recall, and... Read more
Incident date: Mar 15, 2023
Jaguar Land Rover North America (JLR) continues to neglect its federal recall obligations for the 2019 I-PACE under recalls H441, H514, and H536, exposing owners to serious fire risks. Despite multiple recall efforts, thermal overload incidents persist, proving JLR’s interim remedies—software updates and charging restrictions—are ineffective. JLR admits in its notices that affected vehicles ... Read more
Incident date: Mar 21, 2025
[XXX] almost every light on my dash came on & my brakes locked up. I barely made it to the side of the road quickly enough to avoid being struck by traffic. On February 7, 2025. I had the brake booster assembly & master cylinder actuator replaced in my 2013 Toyota Prius V. On [XXX] it went out again. I paid my friend a total of $1600 to borrow his vehicle because rental cars charge so much for me ... Read more
Incident date: Apr 11, 2025
The contact’s mother owns a 2019 Land Rover Range Rover Velar. The contact stated that the check engine warning light was illuminated. There was white smoke coming from underneath the hood of the vehicle due to the engine overheating. The failure occurred within 10 minutes of driving at various speeds. The vehicle was taken to dealer, who diagnosed that the auxiliary radiator, cooling system hos... Read more
Incident date: Feb 7, 2025
The contact owns a 2016 Volvo XC90. The contact stated that water had been leaking into the vehicle on rainy days. The contact stated that the water intrusion was causing several warning lights to illuminate and unknown vehicle safety equipment failures. The contact stated that the front and rear carpets and the spare tire were saturated with water. The contact had taken the vehicle to a local dea... Read more
Incident date: Oct 27, 2022
The drivers side window frequently will not roll up. Has happened multiple times and dealership says they reset it but still does not work properly. In inclement weather conditions this is a serious safety issue. Most recent information is below
Incident date: Apr 8, 2024
The contact owns a 2020 Ford Escape. The contact became aware that there was fluid underneath the rear of the vehicle. The vehicle was taken to the dealer who diagnosed that the rear shocks were leaking and needed to be replaced. The contact stated that approximately 20,000 miles later, while receiving a routine inspection, the dealer informed the contact that the rear shocks were leaking again an... Read more
Incident date: Apr 8, 2025
I am having an issue with the driver's front airbag clock spring assembly in my 2014 Hyundai Sonata. I see that there is a recall on the 2011-2014 Elantra vehicles, 2011-2013 Sonata vehicles, and 2011-2014 Sonata Hybrid vehicles for up to 15 years, but my 2014 Sonata is having the same issue. My car is not a hybrid, but what do I need to do in order to get this covered? Everything that the recall ... Read more
Incident date: Nov 6, 2024
The seatbelt comes loose and Nuna sent me a pad and screwdriver and refused to replace the seat. The harness won’t stay tight and I do not trust the seat to be safe for my child
Incident date: Nov 6, 2024
The seatbelt comes loose and Nuna sent me a pad and screwdriver and refused to replace the seat. The harness won’t stay tight and I do not trust the seat to be safe for my child
Incident date: Jan 13, 2025
Traveling at a speed of 55 mph, truck downshifted from 6th gear to 2nd gear. Pulled off the road, and truck would not restart. Towed to Ford dealer who replaced the transmission lead frame at a cost of $1200. This is a serious safety concern! Thankfully no one traveling behind me, or an accident would have occurred.
Incident date: Apr 1, 2025
Camera works on and off showing icon ,when reversing rear cross traffic alert also not working.
Incident date: Mar 11, 2025
Every time I get gas my engine stalls out citing an issue with the evap system — evap purge valve. This is not safe as it stalls out directly after filling the car up. The smell of gas is very prominent leading me to believe there could be a fire hazard associated with this as well.
Incident date: Mar 6, 2025
In August of 2024, the ABS light came on in my 2015 Jeep Wrangler Unlimited (manual transmission). I took it to my mechanic who reported that the error code indicated that the ABS module was bad and needed replacing. We authorized the repair and waited for him to call with a timeline for it to be ready. He was unable to locate any parts from any of his normal suppliers and called the Jeep dealersh... Read more
Incident date: Dec 1, 2024
The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the passenger's side windshield exterior A-Pillar trim had detached. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer ... Read more
Incident date: Mar 25, 2025
BCI malfunction indication comes on while driving and the car intermittently doesn’t start. According to Nissan this issue has caused recalls but my vehicle is not listed with any recalls. It is causing safety concerns while driving, as well as caused me to be stuck places sometime for hours at a time due to the vehicle not starting. I have taken it to the shop and they have been unable to recre... Read more
Incident date: Jun 25, 2022
While merging onto the interstate the brakes abruptly failed. They didn't respond at all then responded weakly with several attempts. The mechanic said the abs failed.
Incident date: Oct 1, 2024
Intermittent lose of trailer brakes. Dealer failed to diagnose and fix issues. Stayed if they can not replicate it, they will not warranty it.
Incident date: Oct 1, 2024
The brake booster on my 2013 Ford Edge Sport has failed, leading to significantly reduced braking performance. This creates a dangerous condition requiring excessive force to stop the vehicle. Over the past few months, I have narrowly avoided multiple accidents due to the inability to stop safely at stoplights. On several occasions, I was forced to swerve off the road to avoid collisions. This is... Read more
Incident date: Oct 1, 2024
My car has been limited to charging only to 70%. I often smell a kind of burning plastic when driving, but no smoke or fire. In addition the console display often freezes up or is completely blank.
Incident date: Mar 13, 2025
When accelerating from a stop, the engines revs up to really high RPM's before shifting hard into 2nd gear, and again while shifting hard into 3rd gear. This started in the last week. The engine/trans currently have ~133,000 miles. Accelerating slowly, not exceeding 1,500-1,700 RPM will reduce this occurence, but it takes significantly longer to get up to speed, which is a problem when entering 5... Read more
Incident date: Mar 20, 2025
The contact owns a 2015 Ram 1500. The contact stated while driving at various speeds, the cruise control failed to function as intended. The ABS, traction control, and brake warning lights were illuminated. The vehicle was taken to a local dealer where it was diagnosed and determined that the ABS module needed to be replaced. The contact was informed parts were not available for the repair. The ma... Read more
Incident date: Mar 20, 2025
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power... Read more
Incident date: Mar 18, 2025
On March 12th, 2025, I was driving the truck on cruise control at 70 mph on the toll road with no shoulder. The truck rpm gauge went to zero as well as all other gauges. The truck went to shut down mode, I then put the truck in neutral it would not let me start it so I applied the brake to stop the truck, then put it in park.The emergency brake light was on so I had to release it and the truck ... Read more
Incident date: Mar 18, 2025
On March 12th, 2025, I was driving the truck on cruise control at 70 mph on the toll road with no shoulder. The truck rpm gauge went to zero as well as all other gauges. The truck went to shut down mode, I then put the truck in neutral it would not let me start it so I applied the brake to stop the truck, then put it in park.The emergency brake light was on so I had to release it and the truck ... Read more
Incident date: Mar 17, 2025
The right-hand turn signal fails to cancel after turning. Since we expect it to cancel, this leads to a driver going straight while signaling a right hand turn. Eventually the warning will sound. But the driver and public are at risk until the driver notices.
Incident date: Mar 6, 2025
The contact owns a 2018 Ford F-150. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle jerked while in first gear and the transmission unexpectedly downshifted. No warning light was illuminated. The vehicle was taken to the dealer however, no cause for the failure was found. The vehicle was not repaired. The contact stated that the f... Read more
Incident date: Mar 12, 2023
Intake line assembly Crank case ventilation system PCV valve failure
Incident date: Mar 12, 2025
The contact owns a 2014 BMW X3. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue... Read more
Incident date: Mar 12, 2025
The contact owns a 2014 BMW X3. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue... Read more
Incident date: Nov 21, 2024
No communication or attempt since November 6, 2024 from JLR to resolve NHTSA Recall Number 24V633000 which is noted as a fire/safety risk re: high voltage batteries. Repurchase noted as final remedy. JLR outsourced call center provided "in a couple of weeks" eta when contacted on 3/12/2025. Vehicle charge capacity limited to 80% by JLR, significantly impacts utility of vehicle in addition to safet... Read more
Incident date: Nov 21, 2024
No communication or attempt since November 6, 2024 from JLR to resolve NHTSA Recall Number 24V633000 which is noted as a fire/safety risk re: high voltage batteries. Repurchase noted as final remedy. JLR outsourced call center provided "in a couple of weeks" eta when contacted on 3/12/2025. Vehicle charge capacity limited to 80% by JLR, significantly impacts utility of vehicle in addition to safet... Read more
Incident date: Nov 21, 2024
Car has completely failed several times in the middle of busy streets including the freeway on ramp. Jag has replaced the 12v battery once, tried to update software and now the car is totally inoperable. Los Angeles Jag dealer has had the car for 5 months with no definitive communication nor reliable timeline. I have been told the car will be repaired and delivered for months, now they say Jag wil... Read more
Incident date: Mar 6, 2025
I bought a 2012 Toyota Camry in December of 2014. The car had 8,666 miles at the time, it currently has 84,220 miles and a transmission shudder has presented itself. Toyota was well aware of this issue back when they sold me the car since there was a letter back then. Toyota also failed to send me a notice about this particular safety issue in due time. They claim THEY SENT THE LETTER TO THE PREVI... Read more
Incident date: Mar 6, 2025
The side sliding doors malfunction and have almost squashed my grandchildren. It doesn’t happen every time but often enough to where it is dangerous. I received a letter about it but the letter states it is only covered for repair if the mileage is under 100,000 miles. I have over that.
Incident date: Feb 25, 2025
used as daily drive for commute to work, each return to home, i would put it on the 7.5kw juicebox level 2 charger- this worked well since april 2024, until march 2025- upon returned from work, i place it on charge, and immediately went into "charging status error", with another message after disconnecting the charger port, "High voltage error but is ok to drive" message. Thinking it was a fluke,... Read more
Incident date: Sep 23, 2023
I was driving in my neighborhood I tried to park at my house and my car wouldn’t stop I had to step down on my break hard for it to finally stop my vacuum pump broke into pieces and made my timing chain break
Incident date: Mar 13, 2024
On the highway, the engine suddenly stopped working. Everything turned black. While driving, the screen turned back on but the motor did not start again. I pressed the breaks and the start button to turn the engine back on, while still driving on the highway. It turned back on but then stopped again before I had time to pull to the side of the road. I did the same again and got to bring the car to... Read more
Incident date: Nov 18, 2024
The Anchor system is not secure. You have to reinstall the car seat multiple times to keep the anchor system tight. Somehow it wiggles out of the tightest location and the car seat is no longer secure.
Incident date: Jan 12, 2021
The contact owns a 2023 Ford Maverick. The contact received notification of NHTSA Campaign Number: 24V684000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact... Read more
Incident date: Mar 4, 2025
The steering wheel in my 2023 Honda CR-V Hybrid Sport Touring is "sticking" when going around wide turns on the highway. This issue is not experienced while driving around city streets. It feels like the steering wheel gently locks into place, but can easily be dislodged by giving it a little more turning pressure. The sticking sensation feels as though it has progressively been getting more pr... Read more
Incident date: May 4, 2023
Headlights have become very yellow and cracking formed on them. This effects evening /night time driving and you see ads to purchase cleaners that I have tried and it has done nothing. Not sure why this has not been remedied or made a recall to replace these as defective materials or what one can do to solve this with positive results or recommendations people can do with out equipment. This seems... Read more
Incident date: Nov 18, 2024
The motor started running bad and within seconds it stopped no other signs or problems
Incident date: Dec 15, 2024
The contact owns a 2021 Jeep Wrangler. The contact stated that that the vehicle was rusted. The vehicle was taken to the dealer, where it was determined that the door latches, the trunk and hood latches, and several unknown joints were rusted and needed to be replaced. The dealer declined to repair the vehicle under warranty. The vehicle was not repaired. The manufacturer was notified of the failu... Read more
Incident date: Feb 26, 2025
Just randomly if I have to brake the brakes go all the way to the floor. Sometimes have to pump the brakes to stop. Last couple of days when there’s rough road it feels like the brakes are on when accelerating and car begins to shake.
Incident date: Nov 24, 2024
Fire danger for years in my 2019 jaguar ipace. Unable to solve. Resolution is finally to buy vehicle back, no action 4 months now waiting for action. In addition to 13 months in the shop. This is not prompt as they claim and it continues to be used on public roads, carrying passengers, parking and chaging in congested areas including next to hospitals due to the inaction. Someone needs to force fo... Read more
Incident date: Nov 24, 2024
My vehicle has been undrivable for the past 4-5 months. It started when I was leaving my work's parking lot after removing the car from the chargepoint charging station. The vehicle suddenly started stalling and gaining power when I was accelerating then losing power afterwards. I readily parked in one of the spots, exited the vehicle, locked it and unlocked it after a few minutes in hopes that it... Read more
Incident date: Nov 24, 2024
My vehicle has been undrivable for the past 4-5 months. It started when I was leaving my work's parking lot after removing the car from the chargepoint charging station. The vehicle suddenly started stalling and gaining power when I was accelerating then losing power afterwards. I readily parked in one of the spots, exited the vehicle, locked it and unlocked it after a few minutes in hopes that it... Read more
Incident date: Oct 2, 2017
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving on the highway at 65 MPH, the transmission independently shifted into neutral. The contact coasted the vehicle to a stop on the side of the highway, restarted the vehicle, and continued driving normally. The vehicle was taken to a local dealer to be diagnosed; however, the contact was informed that no cause for the ... Read more