Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 3,627 complaints for JAGUAR
Incident date: Aug 6, 2008
TL*THE CONTACT OWNS A 2000 JAGUAR S-TYPE. WHILE DRIVING 65 MPH, THE CONTACT FELT THAT THE STEERING WAS OUT OF BALANCE. SHE PULLED INTO A PARKING LOT AND NOTICED THAT THE FRONT PASSENGER SIDE BALL JOINT DETACHED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO A REPAIR GARAGE AND THE FAILURE WAS DIAGNOSED AS THE BALL JOINT STUD. THE MANUFACTURER STATED THAT THERE WAS NO RECALL FOR THE 2000 JAGUAR S-T... Read more
Incident date: Aug 3, 2008
I WAS INSIDE MY VEHICLE (2000JAGUARXK8) I WAS ATTEMPTED TO LOWER THE CONVERTIBLE TOP DOWN. THE HYDRAULIC LINES WHICH FEED THE MOTOR FAILED AND HYDRAULIC FLUID (3-4OZ'S) POURED OUT FROM THE TOP WHERE THE LIGHT CONSOLE IS IN THE HEADLINER OF THE CAR ONTO ME. SMOKE CAME OUT OF THE LIGHT CONSOLE AS IT WAS SHORTED OUT. I AM REPORTING THIS SAFETY HAZARD SINCE HYDRAULIC FLUID IS FLAMMABLE AND I AM JUS... Read more
Incident date: Aug 2, 2008
HYDRAULIC LINES, LOCATED OVER WINDSHIELD, WHICH OPERATE CONVERTIBLE TOP, LEAK AND SPRAY HYDRAULIC FLUID INTO EYES OF DRIVER. THIS NEARLY RESULTED IN LOSS OF CONTROL OF VEHICLE. *TR
Incident date: Nov 1, 2007
TL*THE CONTACT LEASED A 2006 JAGUAR XJ8. WHEN ATTEMPTING TO STOP THE VEHICLE AT 5 MPH, THE ENGINE SUDDENLY ACCELERATES. THE CONTACT WAS ABLE TO AVOID FOUR NEAR CRASHES. THE VEHICLE WAS TAKEN TO THE MECHANIC AND THE BRAKES WERE REPLACED. THE VEHICLE WAS TOWED TO THE DEALER, BUT THE DIAGNOSTIC WAS UNABLE TO PRODUCE A FAILURE CODE. THE MANUFACTURER IS ANALYZING THE COMPUTER DATA. THE FAILURE MI... Read more
Incident date: Jul 14, 2008
THE VEHICLE, WITHOUT ANY WARNING AND INSTANTANEOUSLY AT SPEED LIMIT IN A FREEWAY TRAVEL LANE, CEASED TO OPERATE. THIS HAPPENED ON NUMEROUS OCCASIONS SINCE FIRST ACQUIRED WITH LESS THAN 4,000 MILES USE. EACH TIME THIS CAUSED THE DRIVER (MY WIFE) TO CONDUCT AN EMERGENCY PROCEDURE - HIT THE EMERGENCY FLASHERS, SHIFT TO NEUTRAL, AND RESTART THE CAR WHILE IT WAS DECELERATING. THE LAST TIME WAS ON JU... Read more
Incident date: Jul 14, 2008
THE VEHICLE, WITHOUT ANY WARNING AND INSTANTANEOUSLY AT SPEED LIMIT IN A FREEWAY TRAVEL LANE, CEASED TO OPERATE. THIS HAPPENED ON NUMEROUS OCCASIONS SINCE FIRST ACQUIRED WITH LESS THAN 4,000 MILES USE. EACH TIME THIS CAUSED THE DRIVER (MY WIFE) TO CONDUCT AN EMERGENCY PROCEDURE - HIT THE EMERGENCY FLASHERS, SHIFT TO NEUTRAL, AND RESTART THE CAR WHILE IT WAS DECELERATING. THE LAST TIME WAS ON JU... Read more
Incident date: Jun 26, 2008
CAR PURCHASED IN JAN 2003 PROBLEM FIRST OCCURRED IN AUG 2004 WHILE DRIVING MY NORMAL ROUTE TO WORK. CALLED DEALER AND EXPLAINED THAT A WARNING LIGHT CAME ON "ENGINE COOLANT LOW" . ASKED THEM TO ADVISE ME ON WHAT TO DO. THEY SAID TO BRING IN ASAP. I TOOK CAR IN THE FOLLOWING DAY AND THEY SAID THEY 'TOPPED" IT OFF MEANING THEY ADDED FLUIDS AND THAT WAS ALL I NEEDED. THE PROBLEM WAS FIXED. OVER THE C... Read more
Incident date: Jun 26, 2008
CAR PURCHASED IN JAN 2003 PROBLEM FIRST OCCURRED IN AUG 2004 WHILE DRIVING MY NORMAL ROUTE TO WORK. CALLED DEALER AND EXPLAINED THAT A WARNING LIGHT CAME ON "ENGINE COOLANT LOW" . ASKED THEM TO ADVISE ME ON WHAT TO DO. THEY SAID TO BRING IN ASAP. I TOOK CAR IN THE FOLLOWING DAY AND THEY SAID THEY 'TOPPED" IT OFF MEANING THEY ADDED FLUIDS AND THAT WAS ALL I NEEDED. THE PROBLEM WAS FIXED. OVER THE C... Read more
Incident date: Apr 15, 2008
TL*THE CONTACT OWNS A 2001 JAGUAR S-TYPE. THE TRANSMISSION WAS REPLACED AT 60,000 MILES WHILE THE VEHICLE WAS UNDER WARRANTY. THE TRANSMISSION IS CURRENTLY SLIPPING AND THE ENGINE LIGHT HAS CAME ON AND STAYED ON. AS OF JULY 31, 2008, THE DEALER HAD NOT INSPECTED THE VEHICLE. THE CURRENT MILEAGE WAS 139,000.
Incident date: Jul 24, 2008
THE CAR IS A 2003 X-TYPE JAGUAR WITH AUTOMATIC TRANSMISSION. MILEAGE IS 50,139. DRIVING ON INTERSTATE HIGHWAY, THE TRANSMISSION PRODUCED A LOUD CLANKING SOUND AND THE ENGINE BEGAN TO RACE. THIS OCCURRED 2 MORE TIMES, SO I EXITED THE INTERSTATE AND WAS ABLE TO PULL INTO A SHOPPING CENTER PARKING LOT. THE TRANSMISSION AT THIS POINT WOULD NOT DOWNSHIFT TO ACCOMMODATE THE LOWER SPEED AND REMAINED I... Read more
Incident date: Jun 18, 2008
2003 JAGUAR S TYPE, FRONT END COLLISION AT 25 MPH. BOTH FRONT FENDERS AND HOOD DAMAGED SEVERELY. THE VEHICLE IS TOTALED BY THE INSURANCE COMPANY. *TR
Crash
3 injured
Incident date: Mar 23, 2008
I WORK FOR A AUTO SHOP AND HAVE A CUSTOMER THAT HAS A 2000 S-TYPE AND HAS HAD SOME ISSUES WITH IT. THE FIRST TIME I SAW THE CAR IT HAD A MISFIRE AND WAS MAKING A TICKING NOISE. AFTER PULLING THE ENGINE APART I FOUND THAT IT NEEDED THE TIME CHAIN TENSIONERS REPLACED. THE NEXT TIME THE CAR CAME IN IT HAD NO ACCELERATION AND CONSTANTLY SET THE FAULT CODE AIR ASSISTED FUEL INJECTION MOTOR FAULT. AFTER... Read more
Incident date: Jul 7, 2008
TL*THE CONTACT OWNS A 2004 JAGUAR S-TYPE. WHILE IDLING AT A STOP LIGHT, THE PARKING BRAKE ENGAGED. THE CONTACT TURNED THE VEHICLE ON AND OFF A COUPLE OF TIMES, IN WHICH THE PARKING BRAKE DISLODGED AND HE WAS ABLE TO DRIVE 5 MPH. HE IS CONCERNED THAT THE FAILURE MAY OCCUR WHILE DRIVING ON THE HIGHWAY. THE VEHICLE IS CURRENTLY AT THE DEALER AND THEY STATED THAT HIS VIN WAS NOT INCLUDED IN NHTSA ... Read more
Incident date: Mar 23, 2007
TL*THE CONTACT OWNS A 2004 JAGUAR X-TYPE. WHILE TEST DRIVING THE VEHICLE AT 45 MPH, THE CONTACT AND THE SALES PERSON HEARD AN UNFAMILIAR NOISE. HE PURCHASED THE VEHICLE ON MARCH 23, 2007. THE DEALER PERFORMED ALIGNMENTS, CHANGED THE TIRES ON THREE OCCASIONS; HOWEVER, THE NOISE CONTINUED. THE FAILURES BEGAN IMMEDIATELY AFTER THE VEHICLE WAS PURCHASED. THE DEALER HAS MADE SEVERAL ATTEMPTS TO RE... Read more
Incident date: Mar 23, 2007
TL*THE CONTACT OWNS A 2004 JAGUAR X-TYPE. WHILE TEST DRIVING THE VEHICLE AT 45 MPH, THE CONTACT AND THE SALES PERSON HEARD AN UNFAMILIAR NOISE. HE PURCHASED THE VEHICLE ON MARCH 23, 2007. THE DEALER PERFORMED ALIGNMENTS, CHANGED THE TIRES ON THREE OCCASIONS; HOWEVER, THE NOISE CONTINUED. THE FAILURES BEGAN IMMEDIATELY AFTER THE VEHICLE WAS PURCHASED. THE DEALER HAS MADE SEVERAL ATTEMPTS TO RE... Read more
Incident date: Apr 1, 2007
COMMENT: MY WIFE HAS A 2000 JAG STYPE V8 4.0 THAT WE PURCHASED APROX 4 YRS AGO, BUT NOT FROM A JAG DEALER. THE CONNECTING ROD IN THE MOTOR WENT & A FEW MONTHS AGO I GOT A USED MOTOR TO REPLACE THAT ONE & TOOK IT ALL APART & REALIZED THAT THE SAME THING WAS WRONG WITH THAT ONE ALSO. THE #6 CYLINDERS & THE #1 WERE BOTH BAD. SO I GOT ANOTHER USED MOTOR & COULDN'T BELIEVE IT BUT THE EXACT SAME THING... Read more
Incident date: Jan 24, 2008
WHEN APPLYING THE BRAKE PEDAL, THE CAR ACCELLERATED AND CONTINUED TO ACCELLERATE, FOR APPROXIMATELY 30 FEET, UNTIL HITTING ONE CEMENT FIREWALL BROADSIDE ON THE DRIVER'S SIDE OF THE VEHICLE AND THEN GOING THROUGH ANOTHER CEMENT FIREWALL AFTER HITTING IT HEAD ON.
Crash
1 injured
JAGUAR
XK8
(2000) — SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
Jun 21, 2008
Incident date: May 2, 2008
MY WIFE AN I HAVE A 2000 JAGUAR XK8 CONVERTIBLE AND THE PLASTIC HYDRAULIC LINES RUPTURED ABOVE THE INTERIOR LIGHT SPRAYING HYDRAULIC OIL EVERYWHERE INSIDE THE CAR, INCLUDING ON US, I CONTACTED THE MANUFACTURER AND AFTER A MONTH OR CONSTANT CALLS THEY DIDN'T FEEL IT WAS A PROBLEM OF THEIRS AND I SHOULD PAY THE $1,500.00 FOR REPAIR, THAT JUST COVERED THE LINES AND NOT THE INTERIOR WHICH WAS COVERED... Read more
2 injured
Incident date: Mar 8, 2002
TL*THE CONTACT OWNS A 2002 JAGUAR X-TYPE. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE ACCELERATED WITHOUT PRESSURE BEING APPLIED TO THE ACCELERATOR PEDAL. THE CONTACT ATTEMPTED TO DEPRESS THE BRAKE PEDAL, BUT THE VEHICLE WOULD NOT SLOW DOWN. SHE SWAYED ACROSS THE ROAD AND CRASHED INTO THE CURB TO STOP THE VEHICLE. THE VEHICLE WAS DAMAGED AND TAKEN TO AN AUTHORIZED DEALER FOR REPAIRS. TH... Read more
Crash
Incident date: Mar 8, 2002
TL*THE CONTACT OWNS A 2002 JAGUAR X-TYPE. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE ACCELERATED WITHOUT PRESSURE BEING APPLIED TO THE ACCELERATOR PEDAL. THE CONTACT ATTEMPTED TO DEPRESS THE BRAKE PEDAL, BUT THE VEHICLE WOULD NOT SLOW DOWN. SHE SWAYED ACROSS THE ROAD AND CRASHED INTO THE CURB TO STOP THE VEHICLE. THE VEHICLE WAS DAMAGED AND TAKEN TO AN AUTHORIZED DEALER FOR REPAIRS. TH... Read more
Crash
Incident date: Mar 25, 2008
MY WIFE AND I NEARLY SUFFERED A FATAL ACCIDENT OWING TO WHAT TURNED-OUT TO BE A KNOWN DEFECT IN THE JAGUAR MOTOR MANAGEMENT SOFTWARE RESIDENT IN OUR AND LIKELY EVERY 2007 AND LATER SUPERCHARGED JAGUAR ENGINE. OUR AUTOMOBILE, WITH 2800 MILES ON THE ODOMETER, WITHOUT WARNING WENT FROM ACCELERATING INTO THE IDLE MODE AND THEN REMAINED UNRESPONSIVE TO THROTTLE INPUT PLACING THE AUTOMOBILE IN A D... Read more
Incident date: Mar 25, 2008
MY WIFE AND I NEARLY SUFFERED A FATAL ACCIDENT OWING TO WHAT TURNED-OUT TO BE A KNOWN DEFECT IN THE JAGUAR MOTOR MANAGEMENT SOFTWARE RESIDENT IN OUR AND LIKELY EVERY 2007 AND LATER SUPERCHARGED JAGUAR ENGINE. OUR AUTOMOBILE, WITH 2800 MILES ON THE ODOMETER, WITHOUT WARNING WENT FROM ACCELERATING INTO THE IDLE MODE AND THEN REMAINED UNRESPONSIVE TO THROTTLE INPUT PLACING THE AUTOMOBILE IN A D... Read more
Incident date: Apr 20, 2005
VEHICLE WILL INTERMITTENTLY PULL HARD TO THE RIGHT WHEN BRAKING AT HIGHWAY SPEEDS OF 70MPH DURING RAIN. FORCE WILL PULL VEHICLE DEEP INTO RIGHT HAND LANE. HAS OCCURRED APPROXIMATELY 8 TIMES SINCE PURCHASE, INCLUDING PURCHASE DATE OF 4/20/05, WHEN DRIVING HOME FROM DEALERSHIP IN BOISE, ID TO ST. LOUIS, MO. VEHICLE WAS A NEW DEMO WITH APPROXIMATELY 1900 MILES AT PURCHASE. MOST RECENT INCIDENT O... Read more
Incident date: Apr 20, 2005
VEHICLE WILL INTERMITTENTLY PULL HARD TO THE RIGHT WHEN BRAKING AT HIGHWAY SPEEDS OF 70MPH DURING RAIN. FORCE WILL PULL VEHICLE DEEP INTO RIGHT HAND LANE. HAS OCCURRED APPROXIMATELY 8 TIMES SINCE PURCHASE, INCLUDING PURCHASE DATE OF 4/20/05, WHEN DRIVING HOME FROM DEALERSHIP IN BOISE, ID TO ST. LOUIS, MO. VEHICLE WAS A NEW DEMO WITH APPROXIMATELY 1900 MILES AT PURCHASE. MOST RECENT INCIDENT O... Read more
Incident date: Mar 17, 2008
I LEASED A NEW 2009 JAGUAR XF ON 3/17/08. THE CAR HAD ONE NOTICEABLE SERIOUS DESIGN DEFECT THAT WILL CERTAINLY KILL SOMEONE EVENTUALLY. I REPORTED IT TO THE DEALER, SALE, SERVICE, AND REGIONAL JAGUAR. THE CAR HAS THE NEW "PADDLE" SHIFTING LEVERS BEHIND THE STEERING WHEEL AT 3 O'CLOCK AND 9 O'CLOCK POSITIONS. IT IS NEARLY IMPOSSIBLE TO DRIVE THE CAR WITHOUT ACCIDENTALLY HITTING THE PADDLES -... Read more
Incident date: May 4, 2008
SOME THING SHOULD BE DONE WHILE DRIVING MY 2003 JAGUAR XKR CONVERTIBLE ONE NIGHT AT HIGHWAY SPEED WITH THE TOP DOWN, THE HYDRAULIC FLUID FROM THE CONVERTIBLE TOP STARTED LEAKING FROM THE CENTER LOCK DOWN MECHANISM ON THE WINDSHIELD FRAME. AT FIRST I THOUGHT IT WAS SOMETHING FROM THE OUTSIDE. SO I WIPED MY FACE WITH MY HAND AND HEN FELT AN OILY SUBSTANCE ALL OVER. I STARTED TO PAID CLOSER ATTENTIO... Read more
1 injured
Incident date: May 4, 2008
SOME THING SHOULD BE DONE WHILE DRIVING MY 2003 JAGUAR XKR CONVERTIBLE ONE NIGHT AT HIGHWAY SPEED WITH THE TOP DOWN, THE HYDRAULIC FLUID FROM THE CONVERTIBLE TOP STARTED LEAKING FROM THE CENTER LOCK DOWN MECHANISM ON THE WINDSHIELD FRAME. AT FIRST I THOUGHT IT WAS SOMETHING FROM THE OUTSIDE. SO I WIPED MY FACE WITH MY HAND AND HEN FELT AN OILY SUBSTANCE ALL OVER. I STARTED TO PAID CLOSER ATTENTIO... Read more
1 injured
JAGUAR
XKR
(2002) — SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
Jun 4, 2008
Incident date: May 4, 2008
SOME THING SHOULD BE DONE WHILE DRIVING MY 2003 JAGUAR XKR CONVERTIBLE ONE NIGHT AT HIGHWAY SPEED WITH THE TOP DOWN, THE HYDRAULIC FLUID FROM THE CONVERTIBLE TOP STARTED LEAKING FROM THE CENTER LOCK DOWN MECHANISM ON THE WINDSHIELD FRAME. AT FIRST I THOUGHT IT WAS SOMETHING FROM THE OUTSIDE. SO I WIPED MY FACE WITH MY HAND AND HEN FELT AN OILY SUBSTANCE ALL OVER. I STARTED TO PAID CLOSER ATTENTIO... Read more
1 injured
Incident date: Mar 15, 2008
TL*THE CONTACT OWNS A 1982 JAGUAR XJS. THE VEHICLE IS PERMEATING FUMES AND RUNS POORLY DUE TO THE LOSS OF FUEL. A SPECIALIST STATED THAT THE FUEL TANK WAS DAMAGED AND LEAKING, AND THE VEHICLE WAS UNSAFE TO DRIVE. THE FOLLOWING NHTSA CAMPAIGN ID NUMBERS WERE REFERENCED: 81V134000, 85V087000 AND 83V135000 (FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:FUEL RAIL), 82V022000 (FUEL SYSTEM, GASOLINE:D... Read more
Incident date: May 9, 2008
THE REAR VIEW MIRROR WHICH HAS A DIMMING FEATURE FAILED. BLACK FLUID CAME SPILLING OUT ONTO THE CENTER CONSOLE AND THE RADIO CONTROLS. THE MIRROR BE CAME NON FUNCTIONAL, THERE BY HAVING DIFFICULTY IN VIEWING TO THE REAR OF THE CAR. *TR I MADE CONTACT WITH JAGUAR AND THEY HAVE BEEN NON RESPONSIVE.
Incident date: May 1, 2008
I WAS PARKED IN A SMALL STRIP CENTER. I HAD JUST LEFT THE BARBER SHOP AND I TOOK NOTE OF ALL THE KIDS IN THE PARKING LOT AND A SUV PARKED NEARBY. I TURNED ON THE ENGINE OF MY 1988 XJSC JAGUAR, ENGINE SOUND SEEMED NORMAL. I THEN TURNED MY HEAD TO VIEW THE REAR AND PROCEEDED TO MOVE IN REVERSE, BUT AS I LIFTED MY FOOT OFF THE BRAKE, THE CAR SUDDENLY ACCELERATED IN A VIOLENT MANNER ON ITS OWN. ... Read more
Crash
1 injured
Incident date: Apr 30, 2007
TL*THE CONTACT OWNS A 2003 JAGUAR S-TYPE. WHILE DRIVING 45 MPH, THE EMERGENCY BRAKE FAILED AND CAUSED THE BRAKES TO LOCK. THE VEHICLE WAS TOWED TO THE DEALER AND LATER DIAGNOSED. THE FAILURE MILEAGE WAS 47,000.
Incident date: Apr 30, 2007
TL*THE CONTACT OWNS A 2003 JAGUAR S-TYPE. WHILE DRIVING 45 MPH, THE EMERGENCY BRAKE FAILED AND CAUSED THE BRAKES TO LOCK. THE VEHICLE WAS TOWED TO THE DEALER AND LATER DIAGNOSED. THE FAILURE MILEAGE WAS 47,000.
JAGUAR
VANDEN PLAS
(2003) — AIR BAGS:FRONTAL
Apr 29, 2008
Incident date: Apr 10, 2007
TL*THE CONTACT OWNS A 2004 (NA) JAGUAR VANDEN PLAS. ON APRIL 10, 2004, WHILE DRIVING 30 MPH, THE CONTACT CRASHED HEAD ON INTO ANOTHER VEHICLE. THE FRONT DRIVER SIDE AIR BAG FAILED TO DEPLOY. THE INSURANCE COMPANY DECLARED THE VEHICLE AS DESTROYED AND DID NOT INVESTIGATE THE AIR BAG FAILURE. THE CONTACT RECEIVED INJURIES TO HER RIBS AND HEAD. THE OTHER DRIVER RECEIVED INJURIES TO THE FOREHEAD.... Read more
Crash
2 injured
Incident date: Apr 24, 2008
I JUST BOUGHT A 2002 JAGUAR X-TYPE FROM THE WOODBRIDGE AUTO AUCTION IN VIRGINIA TWO DAYS AGO. THE TRANSMISSION IS GIVING ME PROBLEMS AND NEEDS TO BE REPLACED. I LOOKED ON-LINE FOR CONSUMER COMPLAINTS REGARDING THE JAGUAR'S TRANSMISSION AND THERE ARE PLENTY. JAGUAR SHOULD RECALL THESE CARS AND REPLACE THE TRANSMISSIONS. THE JAPANESE MANUFACTURER CURRENTLY MAKING THE TRANSMISSIONS FOR JAGUAR ARE... Read more
Incident date: Jun 14, 2007
TL*THE CONTACT OWNS A 2000 JAGUAR S-TYPE. THE CONTACT SMELLED A STRONG ODOR OF GASOLINE IN THE PASSENGER COMPARTMENT, ESPECIALLY AFTER PLACING FUEL IN THE VEHICLE. OCCASIONALLY, THE ODOR WOULD BE SO INTENSE THAT IT WOULD GIVE HER AND THE OTHER OCCUPANTS A HEADACHE. SHE TOOK HER VEHICLE TO A DEALER AND THEY REPLACED THE MUFFLER SYSTEM. IMMEDIATELY AFTER THE REPAIR, THE ODOR RETURNED. THE MANUF... Read more
JAGUAR
XK8
(2001) — ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
Apr 23, 2008
Incident date: Apr 23, 2008
FAILURE OF THE SECONDARY TIMING CHAIN TENSIONERS. THIS RESULTS IN THE NEED FOR A COMPLETE REBUILD OF THE ENGINE. I AM TOLD BY THE DEALER THAT THEY HAVE SEEN A FEW OF THESE SINCE IT IS POORLY DESIGNED. WHEN YOU RESEARCH THIS ON THE NET, IT APPEARS THAT THE PROBLEM IS KNOWN TO JAGUAR OWNERS AND OCCURS TOO FREQUENTLY FOR IT TO BE CHANCE. COST OF INSPECTION AND FIX PRIOR TO FAILURE ABOUT $1200, PR... Read more
Incident date: Apr 18, 2008
LOWER BALL JOINT FAILED ON 2001 S-TYPE 4.0 AND THE DEALER JUST STATES THE VIN IS NOT IN THE RECALL, BUT THE ISSUE IS THE SAME AS THE RECALL. THIS REPAIR COST IS EXTREMELY RIDICULOUS AND JAGUAR SHOULD FIX THIS PROBLEM FOR FREE. THIS ISSUE CAN CAUSE YOUR CAR TO LOSE CONTROL AND CAN KILL SOMEONE. I HAVE TO DRIVE MY KIDS EACH DAY IN THIS CAR TO SCHOOL, ETC. I JUST PAID $1,140 TO REPLACE AC HOSES AND N... Read more
JAGUAR
XKR
(2001) — SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
Apr 18, 2008
Incident date: Feb 2, 2008
2001 JAGUAR XKR WITH POTENTIAL ABS SYSTEM FAILURE. CONSUMER STATES THAT THIS FAILURE COULD CAUSE LOSS OF CONTROL IF IN AN ACCIDENT. CONSUMER EXPERIENCED AND ACCIDENT IN WHICH HE LOST CONTROL OF THE VEHICLE. *KB THE CONSUMER STATED HE WAS FORCED TO PANIC BRAKE TO AVOID ANOTHER VEHICLE THAT SUDDENLY ENTERED HIS LANE. UPON APPLICATION OF THE BRAKES WITH FULL FORCE, THE VEHICLE BEGAN A LURCHING MOTI... Read more
Crash
Incident date: Mar 9, 2008
TL*THE CONTACT OWNS A 2005 JAGUAR XJ SEDAN. THE DVD THAT WAS INCLUDED WITH THE VEHICLE WAS WIRED INCORRECTLY AND DID NOT WORK. IN ADDITION, THE AIR BAG SENSOR WAS NOT FUNCTIONING PROPERLY AND THE AIR VOLUME PRESSURE RATING WAS INACCURATE. THE DEALER STATED THAT THEY WOULD REPAIR THE FAILURES IF HE BROUGHT IN THE VEHICLE; HOWEVER, THE CONTACT FELT THAT THE DRIVING DISTANCE WAS UNREASONABLE. THE... Read more
Incident date: Mar 25, 2008
I TREATED MYSELF TO THIS VEHICLE AFTER SUFFERING FROM BRAIN CANCER FOR 5 YEARS BUT AFTER THE EXPERIENCE I HAVE HAD WITH MY 2002 X TYPE I'M NOT SURE IF IT WAS A TREAT OR A MISTAKE. I HAVE HAD MANY PROBLEMS SUCH AS ENGINE COOLANT SENSOR, O2 SENSOR, INTAKE MANIFOLD, GEAR SHIFT ( MANUAL) IS ROUGH, DRIVERS SIDE DOOR STICKS AND WONT OPEN ( EMBARRASSING ) AT FIRST I FELT LIKE A QUEEN IN MY CAR BUT NOW I... Read more
Incident date: Mar 17, 2008
RELATED TO JAGUAR SERVICE ACTION PUBLICATION NUMBER 303-S514, "THROTTLE CLOSED POSITION OPERATION" THIS IS A KNOWN DEFECT FOR JAGUAR. IN THE JAGUAR SERVICE BULLETIN, JAGUAR STATES "UNDER EXCEPTIONAL CIRCUMSTANCES THIS CONCERN COULD CAUSE THE ENGINE TO CUT OUT... THE ENGINE SHOULD RESTART WITHOUT DIFFICULTY ONCE THE VEHICLE HAS COME TO A COMPLETE STANDSTILL." THERE HAVE BEEN NUMEROUS COMPLAI... Read more
Crash
2 injured
JAGUAR
S-TYPE
(2000) — POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
Mar 21, 2008
Incident date: Nov 24, 2006
AFTER PARKING CAR ON AN INCLINE, PARKING WOULD NOT RELEASE SHIFTER. THE VEHICLE HAD TO BE PUSHED FORWARD TO RELIEVE PRESSURE, BUT THE SHIFTER CABLE WAS DAMAGED ANY WAY. PARKING BRAKE MUST BE ENGAGED TO HELP RELIEVE PRESSURE. SINCE, FAULTY SERVO OR HYDRAULIC PUMP MADE 5TH GEAR INOPERABLE WHILE DRIVING ON THE INTERSTATE. THIS SEEMS TO BE A RECURRING PROBLEM WITH THIS TRANSMISSION. ALSO, TWO WINDOW ... Read more
Incident date: Mar 11, 2008
HAD ON JAG X TYPE CONTI TOURING CONTACT 205/55 16 HAD FOUR OF THESE TIRES ALL AT SEPARATE TIMES HAVE SIDEWALL FAILURES. 2 REAR TIRES HAD BULGES AFTER A POTHOLE. ONE FRONT TIRE GOING INTO CAR WASH CUT SIDEWALL--OWNER NEVER SAW THIS HAPPEN BEFORE. ANOTHER TIRE RECENTLY PULLING INTO PARKING SPACE CURB WAS SCRUBBED AND IT CUT SIDEWALL. CLEARLY THESE TIRES HAVE VERY POOR SIDEWALL CONSTRUCTION. HEA... Read more
Incident date: Oct 15, 2007
TL*THE CONTACT OWNS A 1999 JAGUAR XJ8. THE VEHICLE WOULD NOT SHIFT CORRECTLY FROM GEAR TO GEAR. WHEN THE VEHICLE WAS TAKEN TO THE DEALER, THEY STATED THAT THE TRANSMISSION NEEDED TO BE REPLACED AT THE COST OF $3,800. THE DEALER STATED THAT HIS VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 99V138000 (POWER TRAIN:AUTOMATIC TRANSMISSION). THE PURCHASE DATE WAS UNKNOWN. THE CURRENT MILEAGE WAS... Read more
Incident date: Aug 21, 2006
CONVERTIBLE TO HYDRAULIC SYSTEM FAILED ON JAGUAR XK8. *TR
Incident date: Aug 21, 2006
CONVERTIBLE TO HYDRAULIC SYSTEM FAILED ON JAGUAR XK8. *TR
Incident date: Mar 6, 2008
SIDE WALL HAS A SLIT AND A BULGE IN THE SIDE WALL. THIS WAS CAUGHT BEFORE A FAILURE. THEY TRIED TO TELL ME THAT IT WAS FROM A ROAD HAZARD AND NOT A DEFECT. I DON'T BELIEVE A WORD OF IT. *TR
Incident date: Mar 3, 2008
1997 JAGUAR XK8 RECALL FOR DEFECTIVE WHEEL BEARINGS. CONSUMER STATES THAT FRONT RIGHT TIRE LOCKED UP. CONSUMER WAS INFORMED OF THE DEFECTIVE WHEEL BEARING. HE WOULD LIKE MORE INFO AND INVESTIGATION OF THIS PROBLEM. *KB THE RIGHT FRONT ROLLER BEARING FAILED. *JB
Incident date: Jul 15, 2007
TL*THE CONTACT OWNS A 2004 JAGUAR X-TYPE. WHILE DRIVING BETWEEN 4-5 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL, BUT THE VEHICLE CONTINUED TO ACCELERATE AND STRUCK ANOTHER VEHICLE. THE HOOD, GRILL, RADIATOR, AND AIR CONDITIONING CONDENSER WERE DAMAGED. A POLICE REPORT WAS FILED. THE CURRENT MILEAGE WAS 27,000 AND FAILURE MILEAGE WAS 25,000.
Crash