Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 3,627 complaints for JAGUAR
Incident date: Jan 4, 2009
TL*THE CONTACT OWNS A 1998 JAGUAR XJ8. WHEN THE CONTACT STARTED THE VEHICLE, HE HEARD A CLICKING NOISE COMING FROM THE ENGINE. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY DETERMINED THAT THE TIMING TENSIONER WAS FAILING. THE COST FOR REPAIR WOULD BE $1,500. THE CONTACT IS IN THE PROCESS OF NOTIFYING THE MANUFACTURER. THE FAILURE MILEAGE WAS 106,000 AND CURRENT MILEAGE WAS 106,050.
Incident date: Mar 5, 2009
TL*THE CONTACT OWNS A 1997 JAGUAR XK8. THE CONTACT DROVE THE VEHICLE TO THE SHOPPING CENTER AND WHEN SHE ATTEMPTED TO RESTART IT, SHE WAS UNSUCCESSFUL. THE REPAIR SHOP INSPECTED THE VEHICLE AND FOUND THAT THE TENSION BAR FAILED, WHICH CAUSED THE ENGINE TO FAIL. THE VEHICLE WAS TOWED AWAY. THE ENGINE WILL NEED TO BE REPLACED AT THE COST OF $18,000. A REPORT WAS FILED WITH THE MANUFACTURER AND ... Read more
Incident date: Feb 15, 2008
I PURCHASED A JAGUAR S-TYPE FROM CHASE AUTO GROUP,INC.. I PAID 13,000 IN CASH AND THE 3,000 BY CHECK.. THE DEALER SOLD ME A LEMON CAR BECAUSE HE HYPED THE CAR AND TOLD ME THAT NOTHING WAS WRONG WITH THE CAR AND LOW AND BEHOLD THEIR WHERE ELECTRICAL PROBLEMS WITH THE CAR. THE CAR DASH BOARD LIGHTS DID NOT WORK AND THE RADIO'S LIGHT STAYED ON ALL THE TIME, AND IT DRAINED THE BATTERY THE CD PLAYER DI... Read more
Incident date: Feb 24, 2009
2006 S TYPE JAGUAR. IN FEBRUARY 2008, I BROUGHT MY CAR IN FOR WARRANTY WORK PERFORMED. THE REASON WAS DUE TO A 'RESTRICTED PERFORMANCE ERROR' LIGHT. THEY DEALER WAS ABLE TO CORRECT IT VIA THE REPLACEMENT OF A NEW COIL. THE BOTTOM LINE WAS THAT MY VEHICLE ENTERED RESTRICTIVE PERFORMANCE ANYTIME I WOULD ATTEMPT TO PASS ANY VEHICLE ON STRAIGHT STRETCH OF ROAD AND WOULD HAVE TO ACCELERATE TO 80 MI... Read more
Incident date: Mar 1, 2009
I PURCHASED MY 2002 JAGUAR X-TYPE IN APRIL 2002 NEW. IT HAD SURGES, AND STALLS. I ASKED THE SERVICE DEPT TO ADD REMARKS, IT ONCE STOPPED IN THE HIGHWAY RIGHT IN FRONT OF A SEMI TRUCK, WITH NO WARNING. THIS WAS VERY SHORTLY AFTER I PURCHASED THE VEHICLE. SINCE I CASHED IN MY COMPANY 401K AND PAID CASH FOR THE CAR, I KEPT TRYING TO DRIVE IT AND DEAL WITH THE PROBLEMS, AND IT HAS HAD VERY MANY. ... Read more
Incident date: Mar 1, 2008
I HAVE A 2003 JAGUAR S TYPE R. AT 32,000 MILES I HAD TO REPLACE THE PADS OF MY VEHICLE AT ALL 4 CORNERS. SINCE THEN MY ROTORS CONSTANTLY KEEP WARPING, EVEN AFTER I BROUGHT THE CAR BACK TWICE AND MY REAR BRAKES HAVE UNEVENLY WORN DOWN TO THE POINT THAT MY RIGHT REAR ROTOR STARTED GRINDING. MY CAR HAS BEEN IN THE SHOP NUMEROUS TIMES TO HAVE WARRANTY WORK DONE AND I HAVE INFORMED THE DEALERSHIP O... Read more
Incident date: Feb 4, 2009
FEBRUARY 4, 2009 OUR S TYPE R JAGUAR WAS THE VICTIM OF A RAPID ACCELERATION/RUNAWAY. ON FEBRUARY 3 THE ELECTRONIC THROTTLE SHUT THE VEHICLE OFF WHEN IT WAS STOPPED ON THREE OR FOUR OCCASIONS. THE NEXT DAY, AS THE VEHICLE WAS BEING DRIVEN OUT OF THE DRIVEWAY, THE THROTTLE STUCK IN THE OPEN POSITION CAUSING THE CAR TO CAREEN OUT OF CONTROL. IT WAS TOWED TO HORNBERG JAGUAR IN HOLLYWOOD AND THE SER... Read more
Crash
Incident date: Feb 4, 2009
FEBRUARY 4, 2009 OUR S TYPE R JAGUAR WAS THE VICTIM OF A RAPID ACCELERATION/RUNAWAY. ON FEBRUARY 3 THE ELECTRONIC THROTTLE SHUT THE VEHICLE OFF WHEN IT WAS STOPPED ON THREE OR FOUR OCCASIONS. THE NEXT DAY, AS THE VEHICLE WAS BEING DRIVEN OUT OF THE DRIVEWAY, THE THROTTLE STUCK IN THE OPEN POSITION CAUSING THE CAR TO CAREEN OUT OF CONTROL. IT WAS TOWED TO HORNBERG JAGUAR IN HOLLYWOOD AND THE SER... Read more
Crash
Incident date: Feb 25, 2009
PURCHASED NEW IN JULY 2003. NUMEROUS PROBLEMS: VEHICLE SPUTTERING, BRAKES GRINDING 2004. THERMOSTAT STICKING CLOSE OVERHEAT. CARE STOPPED AND HAD TO BE TOWED TO SHOP. A/C RECIRCULATION BUTTON POPS OFF. TRANSMISSION SLIPPING, BRAKES GRINDING, VEHICLE WOULD NOT START OCTOBER 2006. VEHICLE MAKES NOISE, POWER STEERING PINION, TRANSMISSION STILL SLIPPING, BRAKES GRINDING. MILDEW ODOR NOTICED AFTER R... Read more
Incident date: Feb 25, 2009
PURCHASED NEW IN JULY 2003. NUMEROUS PROBLEMS: VEHICLE SPUTTERING, BRAKES GRINDING 2004. THERMOSTAT STICKING CLOSE OVERHEAT. CARE STOPPED AND HAD TO BE TOWED TO SHOP. A/C RECIRCULATION BUTTON POPS OFF. TRANSMISSION SLIPPING, BRAKES GRINDING, VEHICLE WOULD NOT START OCTOBER 2006. VEHICLE MAKES NOISE, POWER STEERING PINION, TRANSMISSION STILL SLIPPING, BRAKES GRINDING. MILDEW ODOR NOTICED AFTER R... Read more
Incident date: Feb 25, 2009
PURCHASED NEW IN JULY 2003. NUMEROUS PROBLEMS: VEHICLE SPUTTERING, BRAKES GRINDING 2004. THERMOSTAT STICKING CLOSE OVERHEAT. CARE STOPPED AND HAD TO BE TOWED TO SHOP. A/C RECIRCULATION BUTTON POPS OFF. TRANSMISSION SLIPPING, BRAKES GRINDING, VEHICLE WOULD NOT START OCTOBER 2006. VEHICLE MAKES NOISE, POWER STEERING PINION, TRANSMISSION STILL SLIPPING, BRAKES GRINDING. MILDEW ODOR NOTICED AFTER R... Read more
Incident date: Feb 25, 2009
PURCHASED NEW IN JULY 2003. NUMEROUS PROBLEMS: VEHICLE SPUTTERING, BRAKES GRINDING 2004. THERMOSTAT STICKING CLOSE OVERHEAT. CARE STOPPED AND HAD TO BE TOWED TO SHOP. A/C RECIRCULATION BUTTON POPS OFF. TRANSMISSION SLIPPING, BRAKES GRINDING, VEHICLE WOULD NOT START OCTOBER 2006. VEHICLE MAKES NOISE, POWER STEERING PINION, TRANSMISSION STILL SLIPPING, BRAKES GRINDING. MILDEW ODOR NOTICED AFTER R... Read more
Incident date: Feb 25, 2009
PURCHASED NEW IN JULY 2003. NUMEROUS PROBLEMS: VEHICLE SPUTTERING, BRAKES GRINDING 2004. THERMOSTAT STICKING CLOSE OVERHEAT. CARE STOPPED AND HAD TO BE TOWED TO SHOP. A/C RECIRCULATION BUTTON POPS OFF. TRANSMISSION SLIPPING, BRAKES GRINDING, VEHICLE WOULD NOT START OCTOBER 2006. VEHICLE MAKES NOISE, POWER STEERING PINION, TRANSMISSION STILL SLIPPING, BRAKES GRINDING. MILDEW ODOR NOTICED AFTER R... Read more
Incident date: Feb 25, 2009
PURCHASED NEW IN JULY 2003. NUMEROUS PROBLEMS: VEHICLE SPUTTERING, BRAKES GRINDING 2004. THERMOSTAT STICKING CLOSE OVERHEAT. CARE STOPPED AND HAD TO BE TOWED TO SHOP. A/C RECIRCULATION BUTTON POPS OFF. TRANSMISSION SLIPPING, BRAKES GRINDING, VEHICLE WOULD NOT START OCTOBER 2006. VEHICLE MAKES NOISE, POWER STEERING PINION, TRANSMISSION STILL SLIPPING, BRAKES GRINDING. MILDEW ODOR NOTICED AFTER R... Read more
Incident date: Feb 1, 2009
THE VEHICLE THAT I HAVE A COMPLAINT IN REGARDS TO IS A 2002 JAGUAR S-TYPE. THE VEHICLE WAS DRIVING SLUGGISH AND THE TRANSMISSION WAS NOT SHIFTING AT NORMALCY. I THEN TOOK THE VEHICLE IN TO THE JAGUAR DEALERSHIP TO BE SERVICED AND EXPLAINED TO THEM THAT A TRANSMISSION FAULT LIGHT HAD BEEN TRIGGERED. UPON THEIR EXAMINATION THE DEALERSHIP DISCOVERED THE TRANSMISSION NEEDED TO BE REPLACED. I ASKED THE... Read more
Incident date: Feb 23, 2009
TL*THE CONTACT OWNS A 2004 JAGUAR S-TYPE. WHILE DRIVING AT AN UNKNOWN SPEED, THE PARKING BRAKE ENGAGED AND CAUSED SMOKE TO APPEAR FROM THE REAR OF THE VEHICLE. THE REAR BRAKES LOCKED AND BEGAN TO SMOKE, ALMOST CAUSING A FIRE. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY STATED THAT THE ELECTRONIC PARKING BRAKE MODULE NEEDED TO BE REPLACED. THE REPAIR WOULD COST $625. THE DEALER STATED THAT TH... Read more
Fire
Incident date: Dec 20, 2008
MY LEFT FRONT TIRE WAS SHAKING PROFUSELY DUE TO THE LOWER CONTROL BALL NOT BEING SECURED PROPERLY. *TR
Incident date: Dec 20, 2008
MY LEFT FRONT TIRE WAS SHAKING PROFUSELY DUE TO THE LOWER CONTROL BALL NOT BEING SECURED PROPERLY. *TR
Incident date: Feb 14, 2008
1.5 YRS WITH GEAR BOX FAULT/ABS BRAKE LIGHTS & CHECK ENGINE-CAR CONSTANTLY SHUT OFF WHILE DRIVING VERY DANGEROUS. CODE THAT CAME UP CATALYTIC CONVERTER, ON THE JAGUAR X-TYPE 02. DEALER WON'T HONOR THE 8 YRS. CHANGE ALL THE SENSORS INCLUDING BRAKES, HAD THE TRANSMISSION REBUILT AND FIXED THE 2 LEAKS, GOT A FULL TUNE UP, EVERYTHING WAS OK FOR 4DAY BEFORE ALL THE LIGHTS CAME UP AGAIN. STILL SAME PR... Read more
Incident date: Feb 10, 2009
TL*THE CONTACT OWNS A 2007 JAGUAR X-TYPE. THE CONTACT WAS DRIVING WHEN THE VEHICLE ACCELERATED UNEXPECTEDLY. AT THE TIME OF THE FAILURE, THE RPM'S DRAMATICALLY INCREASE, BUT THE WARNING INDICATORS WERE NOT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT HAD TO PLACE THE VEHICLE INTO NEUTRAL TO PREVENT IT FROM MOVING. THE RISK OF A SERIOUS CRASH WAS INCREASED. THE MANUFACTURER STATED THAT THE... Read more
Incident date: Dec 15, 2008
TL*THE CONTACT OWNED A 2000 JAGUAR XJ8. THE CONTACT STATED THAT HE FREQUENTLY EXPERIENCED UNWARRANTED VEHICLE ACCELERATION. WHEN THE FAILURE OCCURS, THE RPM'S INCREASE TO 4,000-6,000. THE RISK OF A SERIOUS CRASH WAS SIGNIFICANTLY INCREASED. THE DEALER COULD NOT DUPLICATE THE FAILURE OR PRODUCE ANY ERROR CODES TO PROVIDE A SUFFICIENT REMEDY. HE TOOK THE VEHICLE TO AN INDEPENDENT REPAIR SHOP AN... Read more
Incident date: Jan 16, 2009
TL*THE CONTACT OWNS A 2005 JAGUAR ST3. WHILE IDLING AT A STOP LIGHT, WITH THE HIS FOOT ON THE BRAKE AND THE VEHICLE IN DRIVE, THE CONSUMER STATED THE VEHICLE SPONTANEOUSLY BEGAN ACCELERATING. THE CONTACT HAD TO PLACE THE VEHICLE INTO NEUTRAL TO PREVENT IT FROM MOVING. THE RISK OF A SERIOUS CRASH WAS INCREASED. HE TOOK THE VEHICLE TO THE DEALER, BUT THEY COULD NOT DETERMINE THE CAUSE OF THE FAI... Read more
Incident date: Feb 7, 2009
MY 99 XJ8L JAGUAR WOULDN'T START AND I TOOK IT TO A MECHANIC--HE SAID 4 OF MY 8 CYLINDERS STOPPED WORKING AND I NEEDED A NEW ENGINE. I DID A VEHICLE SEARCH FOR MY CAR AND FOUND OUT THERE WAS ENGINE PROBLEMS FROM THE MANUFACTURER ITS CALLED THE NIKASIL PROBLEM - DOCUMENT NUMBERS ARE S491V6 OR V5. I NEED TO KNOW IF MY CAR FALL UNDER THIS PROBLEM. I KEPT UP WITH ALL OF THE MAINTENANCE SUGGESTIONS... Read more
Incident date: Jan 25, 2009
THE RECEIVER END OF THE DRIVERS SIDE SEAT BELT HAS FAILED AND CANNOT BE CONNECTED. *TR
Incident date: Dec 20, 2007
MY VEHICLE EXPERIENCES VERY FREQUENT FAILURE OF THE SPEEDOMETER. WHILE DRIVING DOWN THE ROAD AT VARYING SPEEDS THE NEEDLE WILL JUST GRAUDUALLY GOT TO ZERO. IN TOWN TRAFFIC AND HIGHWAY SPEEDS, IT DOESN'T MATTER WHICH. JAGUAR REFUSED TO FIX IT. I SUED UNDER THE LEMON LAW. *TR
Incident date: Dec 10, 2008
REPEATED INSTANCES IN DEC. 2008 AND JAN. 2009 OF VEHICLE GOING INTO "LIMP" MODE, VIRTUALLY INOPERABLE. CAR SERVICE DEPARTMENT ANALYZED THE VEHICLE DIAGNOSTICS ON TWO OCCASIONS, FINALLY CLAIMING THAT A DEFECTIVE THROTTLE BODY ASSEMBLY WAS THE PROBLEM. COST TO ME FOR REPAIR - APPROX. $1,300. CALLS TO A NUMBER OF SERVICE DEPARTMENTS FOR THE VEHICLE MAKE INDICATED THAT SUCH DEFECT WAS FAIRLY COMMON... Read more
Incident date: Jan 21, 2009
ON JAN. 21 2009, A SPONTANEOUS FIRE BEGAN IN THE ENGINE OF THE CAR. IT HAD JUST BEEN TO THE DEALER JAN.6-9 2009. THE FIRE CAUSED A COMPLETE DESTRUCTION OF THE VEHICLE. *TR
Fire
Incident date: Jan 12, 2008
TL*THE CONTACT OWNS A 2002 JAGUAR X-TYPE. WHILE ACCELERATING FROM 25 TO 70 MPH, THE CONTACT NOTICED THAT THE GEAR BOX FAULT INDICATOR BEGAN ILLUMINATING ON THE INSTRUMENT PANEL. SHE THEN HEARD A GRINDING NOISE, WHICH CAUSED HER TO STOP AT A TRAFFIC LIGHT AND TURN OFF THE VEHICLE. WHEN SHE RESTARTED THE VEHICLE, THE GEAR BOX FAULT INDICATOR STOPPED ILLUMINATING AND THE GRINDING NOISE CEASED. SH... Read more
Incident date: Jan 7, 2009
TL*THE CONTACT OWNS A 2003 JAGUAR S-TYPE. APPROXIMATELY ONE WEEK AFTER THE VEHICLE WAS PURCHASED IN DECEMBER OF 2008, THE CONTACT NOTICED THAT IT WOULD SHIFT ROUGHLY FROM SECOND TO FIRST GEAR UPON DECELERATION. THE VEHICLE WOULD ALSO JERK FORWARD ROUGHLY WHEN ACCELERATING AND DRIVING 15 MPH. HE FOUND NHTSA CAMPAIGN ID NUMBER 04V024000 (POWER TRAIN:AUTOMATIC TRANSMISSION) AND NOTICED THAT IT WAS... Read more
Incident date: Jan 7, 2009
TL*THE CONTACT OWNS A 2003 JAGUAR S-TYPE. APPROXIMATELY ONE WEEK AFTER THE VEHICLE WAS PURCHASED IN DECEMBER OF 2008, THE CONTACT NOTICED THAT IT WOULD SHIFT ROUGHLY FROM SECOND TO FIRST GEAR UPON DECELERATION. THE VEHICLE WOULD ALSO JERK FORWARD ROUGHLY WHEN ACCELERATING AND DRIVING 15 MPH. HE FOUND NHTSA CAMPAIGN ID NUMBER 04V024000 (POWER TRAIN:AUTOMATIC TRANSMISSION) AND NOTICED THAT IT WAS... Read more
Incident date: Jan 16, 2009
MY CAR IS A 2002 JAGUAR X-TYPE. MY TRANSMISSION WENT COMPLETELY OUT FRIDAY MORNING. LUCKILY, I WAS ABLE TO MOVE IT TO THE SIDE OF THE ROAD WITHOUT BEING INJURED. MY CAR ONLY HAS 60,589 MILES ON IT?! WHAT CARS TRANSMISSION GIVES OUT AT SUCH LOW MILEAGE? NOT FORGETTING THE EXPENSE TO REPLACE IT. THE ECONOMY RIGHT NOW IS NOT THE BEST AND 1 CAR FOR TWO WORKING INDIVIDUALS IS NOT AN OPTION...CAN YOU H... Read more
Incident date: Dec 20, 2008
I BOUGHT MY CAR IN OCTOBER 2008. ABOUT A MONTH LATER I NOTICED THE TIRE PRESSURE WAS LOST FREQUENTLY. I TOOK IT BACK TO THE DEALER AND THEY CHANGED ALL FOUR TIRES FOR FREE, STATING THAT THE TIRE HAD SOME ROTTING CAUSED BY SITTING TO LONG. NOT LONG AFTER I NOTICED THE SAME PROBLEM AND BUBBLES STARTED TO FORM ON BOTH MY FROM TIRES BUT THE DEALER SAID IT WAS MY FAULT FOR HITTING POTHOLES AND CURBS... Read more
Incident date: Dec 10, 2007
ON TWO SEPARATE OCCASIONS IN 2006 AND 2007, OEM CONTINENTAL TOURING TIRES 225/45R17 ON MY 2006 JAGUAR X-TYPE SPORT SEDAN SUFFERED SPONTANEOUS, CATASTROPHIC BLOW OUT FAILURE UNDER WHAT SHOULD HAVE BEEN NOMINAL OPERATING CONDITIONS. {I-95, I-495, CLEAR DRY PAVEMENT, SPEED BELOW 80 MPH]. SINCE THOSE EVENTS, REMAINING TIRES HAVE EXHIBITED SIDEWALL BULGING AND OTHER EVIDENCE OF CORD SEPARATION. TODA... Read more
Incident date: Sep 30, 2008
TL*THE CONTACT OWNS A 2004 JAGUAR S-TYPE. THE CONTACT STATED THAT THERE WAS A MASSIVE ANTI-FREEZE LEAK IN THE VEHICLE. THE DEALER DISCOVERED THAT THE RADIATOR WAS CRACKED. AN INDEPENDENT MECHANIC REPAIRED THE RADIATOR AND FOUND THAT MOST OF THE COMPONENTS UNDER THE HOOD WERE NOT JAGUAR PARTS. THE PARTS WERE JEEP, CHEVROLET, AND OTHER BRANDS. UPON FURTHER INVESTIGATION, IT WAS REVEALED THAT TH... Read more
Fire
Incident date: Sep 30, 2008
TL*THE CONTACT OWNS A 2004 JAGUAR S-TYPE. THE CONTACT STATED THAT THERE WAS A MASSIVE ANTI-FREEZE LEAK IN THE VEHICLE. THE DEALER DISCOVERED THAT THE RADIATOR WAS CRACKED. AN INDEPENDENT MECHANIC REPAIRED THE RADIATOR AND FOUND THAT MOST OF THE COMPONENTS UNDER THE HOOD WERE NOT JAGUAR PARTS. THE PARTS WERE JEEP, CHEVROLET, AND OTHER BRANDS. UPON FURTHER INVESTIGATION, IT WAS REVEALED THAT TH... Read more
Fire
Incident date: Sep 30, 2008
TL*THE CONTACT OWNS A 2004 JAGUAR S-TYPE. THE CONTACT STATED THAT THERE WAS A MASSIVE ANTI-FREEZE LEAK IN THE VEHICLE. THE DEALER DISCOVERED THAT THE RADIATOR WAS CRACKED. AN INDEPENDENT MECHANIC REPAIRED THE RADIATOR AND FOUND THAT MOST OF THE COMPONENTS UNDER THE HOOD WERE NOT JAGUAR PARTS. THE PARTS WERE JEEP, CHEVROLET, AND OTHER BRANDS. UPON FURTHER INVESTIGATION, IT WAS REVEALED THAT TH... Read more
Fire
Incident date: Nov 11, 2008
RECENTLY (10/16/08) PURCHASED A 2001 S-TYPE 4.0 WITH 74316 MI. 2ND DAY I HAD IT TRANSMISSION STARTED SLIPPING. WITHIN 1 WEEK HAD TO BE REBUILT. ALL COILS REPLACED AND #4 & #5 KEEP GOING BAD. DEALERSHIP STATED COILS WERE BROKEN. SENT HOME WITH BROKEN COILS. WINDOW REGULATORS NEEDED TO BE REPLACED. CHECK ENGINE LIGHT ON DEALERSHIP STATED NO PROBLEM. POOR SERVICE, POOR QUALITY. *TR
Incident date: Nov 11, 2008
RECENTLY (10/16/08) PURCHASED A 2001 S-TYPE 4.0 WITH 74316 MI. 2ND DAY I HAD IT TRANSMISSION STARTED SLIPPING. WITHIN 1 WEEK HAD TO BE REBUILT. ALL COILS REPLACED AND #4 & #5 KEEP GOING BAD. DEALERSHIP STATED COILS WERE BROKEN. SENT HOME WITH BROKEN COILS. WINDOW REGULATORS NEEDED TO BE REPLACED. CHECK ENGINE LIGHT ON DEALERSHIP STATED NO PROBLEM. POOR SERVICE, POOR QUALITY. *TR
Incident date: Nov 11, 2008
RECENTLY (10/16/08) PURCHASED A 2001 S-TYPE 4.0 WITH 74316 MI. 2ND DAY I HAD IT TRANSMISSION STARTED SLIPPING. WITHIN 1 WEEK HAD TO BE REBUILT. ALL COILS REPLACED AND #4 & #5 KEEP GOING BAD. DEALERSHIP STATED COILS WERE BROKEN. SENT HOME WITH BROKEN COILS. WINDOW REGULATORS NEEDED TO BE REPLACED. CHECK ENGINE LIGHT ON DEALERSHIP STATED NO PROBLEM. POOR SERVICE, POOR QUALITY. *TR
Incident date: Nov 11, 2008
RECENTLY (10/16/08) PURCHASED A 2001 S-TYPE 4.0 WITH 74316 MI. 2ND DAY I HAD IT TRANSMISSION STARTED SLIPPING. WITHIN 1 WEEK HAD TO BE REBUILT. ALL COILS REPLACED AND #4 & #5 KEEP GOING BAD. DEALERSHIP STATED COILS WERE BROKEN. SENT HOME WITH BROKEN COILS. WINDOW REGULATORS NEEDED TO BE REPLACED. CHECK ENGINE LIGHT ON DEALERSHIP STATED NO PROBLEM. POOR SERVICE, POOR QUALITY. *TR
Incident date: Dec 17, 2008
TL*THE CONTACT OWNS A 2003 JAGUAR S TYPE. WHILE DRIVING 65 MPH THE REAR PASSENGER TIRE EXPLODED WITH OUT ANY WARNING. THE VEHICLE CRASHED INTO AN IRON FENCE AND THE AIRBAGS DID NOT DEPLOY. THE VEHICLE WAS TOWED TO A POLICE IMPOUND WHERE THE INSURANCE COMPANY RECOVERED IT. THE VEHICLE IS BEING INSPECTED AND TO DETERMINE IF THE VEHILCE IS DESTROYED OR REPAIRABLE. THE FAILURE AND CURRENT MILEAGES WER... Read more
Crash
Incident date: Dec 12, 2008
CAR HIT A EMBANKMENT AND WAS A MAJOR ACCIDENT FLIPPING OVER TWICE THAN LANDING ON SIDE AND THE AIR BAGS NEVER WENT OFF, MY SON AND MY FUTURE DAUGHTERINLAW SUFFERED WHIP LASH AND BACK PROBLEMS, THIS CAR IS PRETTY NEW AND SAYS IT HAS SIX AIR BAGS NON WENT OFF. *TR
Crash
2 injured
Incident date: Jul 14, 2008
2001 JAGUAR S-TYPE V-6. I RECEIVE AN ENGINE FAILSAFE MODE MESSAGE ON DASH. THE CAR HESITATES AND MAY STALL WHILE DRIVING. COMPUTER SAYS IT IS THE THROTTLE BODY HOUSING TO THROTTLE PEDAL UNIT (WHICH HAS BEEN REPLACED.) THIS OCCURS PRIMARILY IN THE MORNING WHEN I FIRST START DRIVING AND IT WILL STAY IN THIS MODE FROM 5 TO 10 MINUTES THEN GO TO NORMAL DRIVING MODE. THE LAST TIME IT STAYED IN THE FAIL... Read more
Incident date: Jul 14, 2008
2001 JAGUAR S-TYPE V-6. I RECEIVE AN ENGINE FAILSAFE MODE MESSAGE ON DASH. THE CAR HESITATES AND MAY STALL WHILE DRIVING. COMPUTER SAYS IT IS THE THROTTLE BODY HOUSING TO THROTTLE PEDAL UNIT (WHICH HAS BEEN REPLACED.) THIS OCCURS PRIMARILY IN THE MORNING WHEN I FIRST START DRIVING AND IT WILL STAY IN THIS MODE FROM 5 TO 10 MINUTES THEN GO TO NORMAL DRIVING MODE. THE LAST TIME IT STAYED IN THE FAIL... Read more
Incident date: Jul 4, 2006
WHEN PARKED ON A HILL I AM NOT ABLE TO GET THE CAR INTO OR OUT OF PARK AND REVERSE I HAVE TO LITERALLY HAVE SOMEONE PUSH OR ROCK THE CAR TO GET IT OUT OF GEAR, BERGEN JAGUAR IN BERGEN NEW JERSEY SAID THIS IS A COMMON QUIRK WITH THE 2000 S TYPE JAGUARS WITH AUTOMATIC TRANSMISSIONS. *TR
Incident date: Nov 30, 2008
WE RECENTLY TOOK OUR 2002 JAGUAR X-TYPE TO THE DEALER FOR INSPECTION AFTER THE TRANSMISSION SEEMED TO BE SLIPPING DURING ACCELERATION. THE DEALER RECOMMENDED REPLACEMENT OF THE TRANSMISSION AND SHIFTER - A $6500 REPAIR. AFTER SOME RESEARCH WE LOCATED NHTSA SERVICE BULLETIN 10012396. JAGUAR TECHNICAL BULLETIN JATCO JF506E - SERVICE ACTION S941, WHICH ACKNOWLEDGES THAT THE OUR TRANSMISSION WAS FAUL... Read more
Incident date: Nov 27, 2008
CONTINENTAL CONTI PROCONTACT TIRE - LEFT FRONT 2006 JAGUAR SPORTWAGON X TYPE-FAILED ON MASSPIKE. AAA REP OBSERVED THAT TREAD SEPARATED .NO ROAD HAZARD. REPLACEMENT PURCHASED AND TIRE DESCRIBED AS FAILURE IN "WORKMANSHIP" 20K . LEFT FRONT FAILURE WAS IDENTICAL TO RIGHT FRONT TIRE FAILURE 5 WEEKS B/4.THUS 2 FAILURE S AT 20K MILES AND 19K MILES. FORTUNATELY GOING SLOW OR COULD HAVE BEEN REAL PROBLE... Read more
Incident date: Jan 16, 2008
I PURCHASED A BRAND NEW JAGUAR XKR CONVERTIBLE FROM MY LOCAL JAGUAR DEALER ON 1ST AUGUST 2007. SHORTLY AFTERWARDS, WHILST DRIVING ON THE MOTORWAY I ACCELERATED TO OVERTAKE A CAR IN THE MIDDLE LANE. WHEN I RELEASED MY FOOT FROM THE ACCELERATOR, THE CAR CONTINUED TO GO FAST. IT WOULD NOT SLOW DOWN. I APPLIED THE BRAKES AND THE CAR MOMENTARILY APPEARED TO SLOW DOWN BUT THE SHEER POWER OF THE ENGINE C... Read more
Incident date: Nov 11, 2008
I FINANCED A JAGUAR IN FEBRUARY 2008 AND HAVE HAD A PROBLEM FROM ALMOST THE BEGINNING WITH THE GEARSHIFT, GETTING OUT OF PARK WHILE ON THE SLIGHTEST INCLINE I'VE HAD TO GET OUT AND ROCK THE CAR JUST TO GET IT INTO REVERSE AND THIS IS ALL THE TIME. MORE RECENTLY I REVERSED OUT OF MY DRIVEWAY WITHOUT ANY PROBLEMS BUT, WHEN I TRIED TO PUT IT IN DRIVE IT WOULD NOT MOVE FORWARD, BACKWARD, OR ANYWHERE.... Read more
Incident date: Nov 22, 2008
FOR OVER TWO WEEKS I AM BEEN HAVING PROBLEMS WITH THE LOWER FRONT CONTROL ARM PASSENGER SIDE, THEN AFTER WELL AND DRIVING ALMOST I HAD A BAD ACCIDENT ON THE FREEWAY. I TOOK IT TO THE MECHANIC AND HE ADVISE ME TO REPLACE THE LOWER FRONT CONTROL ARM AND THE BALL JOINT CAUSE IT WAS LOOSING. THEN WHEN I WAS ABOUT TO GO TO FIX IT THE BALL JOINT CRASH AND THE LOWER CONTROL ARM CAME APART THE TIRE WENT ... Read more