Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 3,627 complaints for JAGUAR
Incident date: Sep 22, 2009
I OWN A 2004 JAGUAR X-TYPE WITH A MANUAL TRANSMISSION. I WAS MAKING A TURN AND DOWNSHIFTING WHEN THE CABLE FROM THE SHIFTER TO THE TRANSMISSION CAME LOOSE AT THE TRANSMISSION. I HAD TO BE TOWED TO A MECHANIC AND HE FIXED IT IN ABOUT 10 MINUTES. *TR
Incident date: Sep 21, 2009
I RECENTLY PURCHASED A JAGUAR WITH FUZION HRI 225/45/17 TIRES. I NOTICED THAT ONE OF THE TIRES HAD A SIX INCH CIRCUMFERENTIAL SEPARATION AT THE LETTERING ON THE INSIDE SIDEWALL. THE TIRE STILL HAD 9/32 OF 10/32 TREADWEAR AVAILABLE. THE TIRE WAS REPLACED WITH A NEW IDENTICAL TIRE UNDER MANUFACTURES WARRANTY. I THEN NOTICED THAT THE OTHER FRONT TIRE HAD AN IDENTICAL BUT SHORTER SEPARATION ON THE... Read more
Incident date: Sep 16, 2009
TL* THE CONTACT OWNS CONTINENTAL CONTITRAC LOW PROFILE TIRES, SIZE P245/40/R18 ON A 2008 JAGUAR S-TYPE. THE CONTACT STATED THAT DURING A ROUTINE INSPECTION THE TECHNICIAN CONCLUDED THAT THE TIRES HAD BLISTERS ON THE SIDEWALL; THEREFORE, IT FAILED THE STATE INSPECTION. THE MANUFACTURER WAS NOTIFIED. THE DOT AND THE VEHICLE IDENTIFICATION NUMBER WERE UNAVAILABLE. THE TIRES HAVE NOT BEEN REPLACED. TH... Read more
Incident date: Sep 19, 2009
I WAS DRIVING THE CAR AND LOST ALL POWER TO THE VEHICLE IN THE DRIVE POSITION. *TR
Incident date: Jul 28, 2009
TL* THE CONTACT OWNS A 2004 JAGUAR X TYPE. HE STATED THAT HE HAS TO EXERT GREAT FORCE DURING BRAKE APPLICATION TO STOP THE VEHICLE. INCREASED STOPPING DISTANCES CAN LEAD TO A VEHICLE CRASH. THE VEHICLE WAS THEN TOWED TO A DEALER FOR INSPECTION. UPON INSPECTION A TECHNICIAN REPLACED THE BRAKE CHECK VALVE, DUE TO CORROSION. THE FAILURE MILEAGE WAS 50982. THE CURRENT MILEAGE WAS 61000.
Incident date: Sep 22, 2008
TL*THE CONTACT OWNS A 2009 JAGUAR XF. THE CONTACT STATED THAT THE VEHICLE INTERMITTENTLY EXHIBITS A NO START CONDITION. THE VEHICLE WAS TAKEN TO THE DEALER, AND THE ENTIRE COMPUTER SYSTEM MEMORY WAS REPLACED. AFTER THE REPAIR, THE FAILURE RESURFACED. THE DEALER WAS NOTIFIED; HOWEVER, THE TECHNICIANS HAVE BEEN UNABLE TO IDENTIFY THE CAUSE NOR REMEDY THE FAILURE. THE FAILURE AND CURRENT MILEAGES WER... Read more
Incident date: Feb 22, 2009
TL*THE CONTACT OWNS A 2001 JAGUAR S-TYPE. THE CONTACT WAS DRIVING APPROXIMATELY 10 MPH ON NORMAL ROAD CONDITIONS. THE DRIVER TRAVELED OVER A BUMP IN THE ROAD AND HEARD A LOUD RATTLING NOISE. THE FAILURE OCCURRED AT VARIOUS SPEEDS. THE VEHICLE HAS NOT BEEN REPAIRED. NHTSA CAMPAIGN ID NUMBER 00V359002, SUSPENSION FRONT CONTROL ARM, LOWER BALL JOINT IS RELATED TO THE FAILURE; HOWEVER, THE VIN WAS ... Read more
Incident date: Feb 22, 2009
TL*THE CONTACT OWNS A 2001 JAGUAR S-TYPE. THE CONTACT WAS DRIVING APPROXIMATELY 10 MPH ON NORMAL ROAD CONDITIONS. THE DRIVER TRAVELED OVER A BUMP IN THE ROAD AND HEARD A LOUD RATTLING NOISE. THE FAILURE OCCURRED AT VARIOUS SPEEDS. THE VEHICLE HAS NOT BEEN REPAIRED. NHTSA CAMPAIGN ID NUMBER 00V359002, SUSPENSION FRONT CONTROL ARM, LOWER BALL JOINT IS RELATED TO THE FAILURE; HOWEVER, THE VIN WAS ... Read more
JAGUAR
VANDEN PLAS
(1999) — VEHICLE SPEED CONTROL
Sep 1, 2009
Incident date: Jul 28, 2009
TL*THE CONTACT OWNS A 1999 VANDEN PLAS JAGUAR. WHEN HE ATTEMPTED TO MOVE THE VEHICLE IN HIS DRIVEWAY IT SUDDENLY ACCELERATED TO 70 MPH. HE PLACED BOTH FEET ON THE BRAKE PEDAL AND WAS UNABLE TO STOP THE VEHICLE. THE VEHICLE CRASHED INTO A WALL AND HIS RIGHT THUMB WAS BROKEN. A COMPLAINT WAS FILED WITH THE MANUFACTURER; HOWEVER, THEY WOULD NOT OFFER ANY ASSISTANCE. THE INSURANCE COMPANY WILL NOT P... Read more
Crash
1 injured
Incident date: May 15, 2009
TL*THE CONTACT OWNS A 2003 JAGUAR S-TYPE, WHEN EVER THE CONTACT DROVE THE VEHICLE AT SPEEDS RANGING FROM 25 MPH AND HIGHER, SHE NOTICED THAT THE VEHICLE WOULD SUDDENLY STOP ACCELERATING. THE DEALER HAS ATTEMPTED TO DIAGNOSE THE FAILURE ON SEVERAL OCCASIONS AND WAS UNSUCCESSFUL. THE CONTACT HAS ALSO EXPERIENCED ELECTRICAL FAILURES. THE CURRENT AND FAILURE MILEAGES WERE 86000.
Incident date: Aug 26, 2009
TL*THE CONTACT OWNS A 2003 JAGUAR X-TYPE. THE CONTACT STATED THAT THE CHECK ENGINE LIGHT CAME ON AND THE BRAKES FAILED WHILE DRIVING 60 MPH TO A MECHANIC. THE MECHANIC STATED THAT THE VACUUM CHECK VALVE HAS DETERIORATED AND AIR WAS LEAKING OUT OF THE VALVE. THE VEHICLE HAS BEEN REPAIRED. THE MANUFACTURER DOES NOT CONSIDER THE FAILURE TO BE A SAFETY ISSUE. THE CONTACT STATED THAT THE SAFETY RISK CO... Read more
JAGUAR
VANDEN PLAS
(2000) — ENGINE AND ENGINE COOLING
Aug 18, 2009
Incident date: Aug 14, 2009
VEHICLE STALLS AND GOES INTO A ENGINE FAIL SAFE MODE RANDOMLY. THIS IS VERY DANGEROUS SINCE WHEN IT GOES IN THIS MODE IT REDUCES POWER TO THE ENGINE LEAVING THE DRIVER STUCK TO TRY TO GET OFF THE ROAD. THERE HAS BEEN A PROBLEM WITH JAGUAR THROTTLE BODIES ON THIS MODEL THAT THEY WERE SUPPOSE TO HAVE FIXED BY THE TIME THEY MADE THE 2000 MODEL BUT I THINK IT IS STILL A PROBLEM. THERE WAS A RECALL ... Read more
Incident date: Aug 1, 2006
MY 2000 XJ8 BEGINS TO SURGE AFTER THE VEHICLE RUNS FOR A FEW MINUTES. YOU MUST STAND ON THE BRAKE PEDAL WITH BOTH FEET TO KEEP FROM SURGING INTO ANOTHER CAR AT A STOP SIGN OR RED LIGHT. THE DEALER IN TUCSON, AZ REPLACED AN AC COMPONENT, WHICH DID NOT SOLVE THE PROBLEM. THE EL PASO, TX DEALER CLAIMED IT NEEDED THE THROTTLE BODY REPLACED. IT WAS REPLACED...NO CHANGE. OWL AUTOMOTIVE CHANGED A SPARK P... Read more
Incident date: Aug 8, 2009
WAS DRIVING AND IT STARTED RAINING AND WATER STARTED LEAKING INTO THE CABIN OF THE CAR. IT OCCURS EVERY TIME IT RAINS. NOTHING HAS BEEN DONE TO REPAIR AS LOCAL BODY SHOP SAID ITS NOT REPAIRABLE. *TR
Incident date: Aug 10, 2006
TL*THE CONTACT OWNS A 2005 JAGUAR X-TYPE. WHILE MAKING A LEFT TURN ON A HILL AT AN UNKNOWN SPEED, THE CONTACT WAS INVOLVED IN A HEAD ON CRASH. NONE OF THE AIR BAGS DEPLOYED AND THE CONTACT SUSTAINED PERMANENT BRAIN DAMAGE. THE MANUFACTURER HAS NOT BEEN NOTIFIED. THE CURRENT AND FAILURE MILEAGES WERE 17,000. UPDATED 08/21/09. *LJ UPDATED 08/26/09.*JB
Crash
1 injured
Incident date: Dec 14, 2008
TL*THE CONTACT OWNS A 2003 JAGUAR S-TYPE. WHILE DRIVING AT ANY SPEED, THE EMERGENCY BRAKE WILL SUDDENLY ENGAGE AND CAUSES THE VEHICLE TO COME TO A STOP. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY STATED THAT THE ELECTRONIC PARKING BRAKE MODULE FAILED. THE CURRENT MILEAGE WAS 49,825 AND FAILURE MILEAGE WAS 45,000.
Incident date: Jul 14, 2009
TL*THE CONTACT OWNS A 2003 JAGUAR S-TYPE. WHILE ATTEMPTING TO ENTER THE VEHICLE, THE CONTACT NOTICED THAT THE REAR PASSENGER SIDE DOOR WOULD NOT UNLOCK. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE CURRENT AND FAILURE MILEAGES WERE 54,000. UPDATED 08/31/09 *BF THE DOOR DID NOT OPEN MANUALLY OR WITH USING THE REMOTE. UPDATED 09/09/09.*JB
Incident date: Jul 1, 2005
TL*THE CONTACT OWNS A 2000 JAGUAR S-TYPE. WHENEVER THE CONTACT PARKS ON AN INCLINE, THE GEAR BECOMES STUCK IN THE PARK POSITION. IN ORDER TO MOVE THE VEHICLE, IT MUST BE PUSHED AND ROCKED BACK AND FORTH UNTIL IT POPS OUT OF GEAR. OCCASIONALLY, THE VEHICLE CAN SHIFT INTO REVERSE, WHICH CAN BE DANGEROUS FOR THOSE PUSHING THE VEHICLE IN THE REAR. THE VEHICLE WAS TAKEN TO A DEALER AND THEY STATED ... Read more
Incident date: Jul 12, 2009
2009 JAGUAR XF - WHEN BRAKE PEDAL IS DEPRESSED, IT GOES PAST THE ACCELERATOR PEDAL CAUSING THE FOOT TO HIT THE ACCELERATOR AND THE BRAKE AT THE SAME TIME. MORE PRESSURE ON THE BRAKE CAUSES MORE PRESSURE ON THE ACCELERATOR. HAS HAPPENED THREE TIMES AT VERY LOW SPEEDS DURING PARKING. JAGUAR SAYS THEY ARE AWARE OF THE PROBLEM BUT THERE'S NOT A FIX. "BE CAREFUL" THEY SAY.*TR
Incident date: Jul 12, 2009
2009 JAGUAR XF - WHEN BRAKE PEDAL IS DEPRESSED, IT GOES PAST THE ACCELERATOR PEDAL CAUSING THE FOOT TO HIT THE ACCELERATOR AND THE BRAKE AT THE SAME TIME. MORE PRESSURE ON THE BRAKE CAUSES MORE PRESSURE ON THE ACCELERATOR. HAS HAPPENED THREE TIMES AT VERY LOW SPEEDS DURING PARKING. JAGUAR SAYS THEY ARE AWARE OF THE PROBLEM BUT THERE'S NOT A FIX. "BE CAREFUL" THEY SAY.*TR
Incident date: Feb 26, 2009
TL*THE CONTACT OWNS A 2008 (NA) JAGUAR XJ8. THE CONTACT STATED THAT THE MIRROR DIMMER SENSORS WERE TWO DARK AND PREVENT HIM FROM SEEING INTO THE MIRRORS. HE FEELS THAT THE VEHICLE COULD CRASH INTO THE SIDE OF ANOTHER VEHICLE. THE MANUFACTURER IS AWARE OF THE ISSUE, BUT DOES NOT HAVE A REMEDY. THE CONTACT FEELS THAT THIS IS A SEVERE SAFETY RISK. THE CURRENT MILEAGE WAS 253 AND FAILURE MILEAGE ... Read more
Incident date: Jun 20, 2009
I HAVE A 2000 JAGUAR S-TYPE THAT WAS RECALLED FOR FRONT CONTROL ARM AND LOWER BALL JOINTS BACK IN NOVEMBER OF 2000. HOWEVER WHEN I TOOK IT TO THE JAGUAR DEALER TO GET REPLACED BECAUSE MINE IS DEFECTIVE THE DEALER TOLD ME MY VIN# WAS NOT INCLUDED IN THE RECALL. IS THERE A SPECIFIC REASONING BEHIND HAVING CERTAIN VIN#'S RECALLED AND NOT OTHERS? I WOULD REALLY APPRECIATE IF MY VIN CAN ALSO BE INCLUD... Read more
Incident date: Jun 19, 2009
TL*THE CONTACT OWNS A 2000 JAGUAR S-TYPE. THE CONTACT STATED THAT THE FRONT CONTROL ARM AND LOWER BALL JOINT WERE DESTROYED. WHILE DRIVING 25 MPH, THE VEHICLE BEGAN MAKING A NOISE AND A LIGHT ILLUMINATED ON THE INSTRUMENT PANEL, WHICH INDICATED THAT THE ENGINE LOST POWER. THE VEHICLE SHUT OFF AND WAS RESTARTED. A MECHANIC STATED THAT A LOWER BALL JOINT FAILED AND DAMAGED THE CONTROL ARM. THE ... Read more
Incident date: Apr 16, 2009
MY REAR VISION MIRROR FAILED. IT FOGGED UP AND BEGAN LEAKING AN OILY SUBSTANCE. I COULDN'T SEE; IT WAS RAINING AND I HAD A PERILOUS JOURNEY HOME. *TR
Incident date: Oct 20, 2008
1998 JAGUAR XK8 HAS A HISTORY OF STALLING ON THE FREEWAY AT SPEEDS OF 55-60MPH. THIS OCCURRED TWICE (PRIOR OWNER - 38,246 MILES) - PRIOR OWNER TOLD BY JAGUAR THAT AUTOMOBILE HAD BEEN REPAIRED BY REPLACING THROTTLE. SAME INCIDENT OCCURRED AT LATER. ON-LINE INFORMATION SHOWS THAT SEVERAL OTHER 1998 XK8 OWNERS HAVE THE SAME ISSUE THAT ENGINE TURNS OFF WITHOUT WARNING - THE CAR HAS A DESIGN FLAW. ... Read more
Incident date: Oct 20, 2008
1998 JAGUAR XK8 HAS A HISTORY OF STALLING ON THE FREEWAY AT SPEEDS OF 55-60MPH. THIS OCCURRED TWICE (PRIOR OWNER - 38,246 MILES) - PRIOR OWNER TOLD BY JAGUAR THAT AUTOMOBILE HAD BEEN REPAIRED BY REPLACING THROTTLE. SAME INCIDENT OCCURRED AT LATER. ON-LINE INFORMATION SHOWS THAT SEVERAL OTHER 1998 XK8 OWNERS HAVE THE SAME ISSUE THAT ENGINE TURNS OFF WITHOUT WARNING - THE CAR HAS A DESIGN FLAW. ... Read more
JAGUAR
VANDEN PLAS
(1990) — SEAT BELTS
Jun 4, 2009
Incident date: Apr 17, 2009
I HAVE A MALFUNCTIONING SEATBELT IN A 1990 JAGUAR XJ6 (VAN DEN PLAS). SEATBELT REPAIR IS WARRANTED FOR THE LIFE OF THE VEHICLE. HOWEVER, THE LOCAL JAGUAR DEALER HAS INDICATED THAT THE PART REQUIRED IS NOT AVAILABLE AND HAS TWICE INDICATED THERE IS "NO ETA" ON ITS ARRIVAL. I AM THUS DRIVING AROUND UNSAFELY AND THE DEALER IS TELLING ME THAT THE MANUFACTURER CANNOT RELIABLY PROVIDE THE PART EXCEPT... Read more
Incident date: May 26, 2009
TL*THE CONTACT OWNS A 2003 JAGUAR XJ8. THE CONTACT STATED THAT THE INSIDE DOOR HANDLE ON THE DRIVER'S SIDE WAS DEFECTIVE. SHE HAD TO ROLL DOWN THE WINDOW TO RELEASE THE DOOR LOCK AND EXIT THE VEHICLE. SHE FEELS THAT THIS IS UNSAFE BECAUSE SHE COULD BE TRAPPED INSIDE THE VEHICLE IN THE EVENT OF A CRASH. THE CURRENT MILEAGE WAS 59,500 AND FAILURE MILEAGE WAS 59,400.
Incident date: Apr 25, 2009
THIS IS A DESIGN FLAW. MY JAGUAR XJ HAS ELECTROCHOMATIC MIRRORS AND THEY ARE SUPPOSED TO LIGHTEN AND DARKEN WITH THE REFLECTION OF LIGHTS. AT NIGHT IT IS VERY DIFFICULT TO SEE OUT OF MY MIRRORS. ONCE WHEN I WAS DRIVING A CAR'S LIGHTS WERE SHINING IN MY REAR VIEW MIRROR AND IT DARKENED THE MIRROR SO MUCH THAT I ALMOST SWERVED INTO A BICYCLIST. THIS IS A DANGER TO MYSELF AND OTHER PEOPLE. WHEN I ... Read more
Incident date: Apr 25, 2009
THIS IS A DESIGN FLAW. MY JAGUAR XJ HAS ELECTROCHOMATIC MIRRORS AND THEY ARE SUPPOSED TO LIGHTEN AND DARKEN WITH THE REFLECTION OF LIGHTS. AT NIGHT IT IS VERY DIFFICULT TO SEE OUT OF MY MIRRORS. ONCE WHEN I WAS DRIVING A CAR'S LIGHTS WERE SHINING IN MY REAR VIEW MIRROR AND IT DARKENED THE MIRROR SO MUCH THAT I ALMOST SWERVED INTO A BICYCLIST. THIS IS A DANGER TO MYSELF AND OTHER PEOPLE. WHEN I ... Read more
Incident date: Apr 30, 2009
TL*THE CONTACT OWNS A 2009 JAGUAR XF. WHILE DRIVING APPROXIMATELY 60 MPH, THE CONTACT CRASHED INTO ANOTHER VEHICLE. HIS VEHICLE SUSTAINED MODERATE DAMAGE AND NONE OF THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED, BUT HE WAS NOT INJURED. THE CAUSE OF THE AIR BAG FAILURE HAS NOT BEEN DETERMINED. THE CONTACT HAS NOT RECEIVED A RESPONSE FROM THE MANUFACTURER. THE FAILURE AND CURRENT MILEAGES ... Read more
Crash
Incident date: Jan 1, 2009
TL*THE CONTACT OWNS A 1991 JAGUAR XJ6. THE CONTACT STATED THAT THE CABLES FOR THE SEAT BELT MODULE WERE REPLACED ACCORDING TO A RECALL. CURRENTLY, THE RESTRAINT MODULE IS FAULTY AND CAUSING THE SEAT BELT TO EXTEND ACROSS THE STEERING WHEEL WHILE THE CONTACT IS DRIVING. HE FEELS THIS IS VERY DANGEROUS AND A SAFETY ISSUE BECAUSE THE SEAT BELT CAN BECOME TANGLED UP WITH THE STEERING WHEEL AND CAUS... Read more
Incident date: Apr 17, 2009
BOUGHT A NEW JAGUAR S-TYPE IN 2001. ON 8/9/04 WITH 10723 MILES THE TRANSMISSION FAILED AND WAS REPLACEMENT. ON 12/29/06 TOOK CAR IN BECAUSE OF TRANSMISSION ISSUES (27302 MILES). I WAS TOLD THE CAR WAS OPERATING WITHIN SPECS. ON 7/7/07 TOOK CAR IN AGAIN WITH COMPLAINT REGARDING TRANSMISSION (32625 MILES) AND AGAIN WAS TOLD THE CARS TRANSMISSION WAS OPERATING WITHIN SPECS. ON APRIL 17, 2009 WHI... Read more
Incident date: Apr 17, 2009
BOUGHT A NEW JAGUAR S-TYPE IN 2001. ON 8/9/04 WITH 10723 MILES THE TRANSMISSION FAILED AND WAS REPLACEMENT. ON 12/29/06 TOOK CAR IN BECAUSE OF TRANSMISSION ISSUES (27302 MILES). I WAS TOLD THE CAR WAS OPERATING WITHIN SPECS. ON 7/7/07 TOOK CAR IN AGAIN WITH COMPLAINT REGARDING TRANSMISSION (32625 MILES) AND AGAIN WAS TOLD THE CARS TRANSMISSION WAS OPERATING WITHIN SPECS. ON APRIL 17, 2009 WHI... Read more
Incident date: Apr 26, 2009
I OWN A JAGUAR 1999 XK8- IT HAS REPEATEDLY GONE INTO THE "LIMP HOME MODE" WHILE ON THE FREEWAY TWICE CAUSING CARS AROUND ME TO CRASH WHILE AVOIDING ME. I HAVE HAD THE CAR INTO THE DEALER MULTIPLE TIMES AND SPENT THOUSANDS TO FIX THIS PROBLEM BUT IT STILL RECURS. I HAVE JUST HAD A DIFFERENT SHOP WORK ON IT AND HAVE GONE BACK 3 TIMES WITH OUT IT BEING FIXED. I AM NOW AFRAID TO DRIVE IN ANY LANE OTHE... Read more
Incident date: Apr 26, 2009
I OWN A JAGUAR 1999 XK8- IT HAS REPEATEDLY GONE INTO THE "LIMP HOME MODE" WHILE ON THE FREEWAY TWICE CAUSING CARS AROUND ME TO CRASH WHILE AVOIDING ME. I HAVE HAD THE CAR INTO THE DEALER MULTIPLE TIMES AND SPENT THOUSANDS TO FIX THIS PROBLEM BUT IT STILL RECURS. I HAVE JUST HAD A DIFFERENT SHOP WORK ON IT AND HAVE GONE BACK 3 TIMES WITH OUT IT BEING FIXED. I AM NOW AFRAID TO DRIVE IN ANY LANE OTHE... Read more
Incident date: Apr 28, 2008
TL*THE CONTACT OWNS A 1999 JAGUAR XK8. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLS WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THEY REPLACED THE ELECTRONIC STABILITY MODULE, ELECTRICAL WIRING, AND SPARK PLUGS. A TECHNICIAN STATED THAT THE VEHICLE GOES INTO A LYMPH MODE. NONE OF THE REPAIRS HAVE REMEDIED THE FAILURES. THE FAILURE MILEAGE WAS 53,000 AND CURRENT MILEAGE ... Read more
Incident date: Apr 28, 2008
TL*THE CONTACT OWNS A 1999 JAGUAR XK8. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLS WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THEY REPLACED THE ELECTRONIC STABILITY MODULE, ELECTRICAL WIRING, AND SPARK PLUGS. A TECHNICIAN STATED THAT THE VEHICLE GOES INTO A LYMPH MODE. NONE OF THE REPAIRS HAVE REMEDIED THE FAILURES. THE FAILURE MILEAGE WAS 53,000 AND CURRENT MILEAGE ... Read more
Incident date: Mar 22, 2009
I COULD NOT GET THE CAR INTO REVERSE WHEN TRYING TO BACK UP TO TURN AROUND IN A RESIDENTIAL DRIVEWAY. THE CAR HAD TO BE TOWED ON A FLAT-BED TRUCK BECAUSE THE CAR WOULD NOT ENGAGE IN ANY GEAR OR START, ONCE THE ENGINE WAS TURNED OFF. THE BOLT HOLDING THE GEAR BOX TO THE TRANSMISSION HAD BECOME STRIPPED AND HAD TO BE REPLACED AND THE GEAR SHIFTER CABLE HAD TO BE "SECURED." *TR
Incident date: Mar 22, 2009
I COULD NOT GET THE CAR INTO REVERSE WHEN TRYING TO BACK UP TO TURN AROUND IN A RESIDENTIAL DRIVEWAY. THE CAR HAD TO BE TOWED ON A FLAT-BED TRUCK BECAUSE THE CAR WOULD NOT ENGAGE IN ANY GEAR OR START, ONCE THE ENGINE WAS TURNED OFF. THE BOLT HOLDING THE GEAR BOX TO THE TRANSMISSION HAD BECOME STRIPPED AND HAD TO BE REPLACED AND THE GEAR SHIFTER CABLE HAD TO BE "SECURED." *TR
JAGUAR
VANDEN PLAS
(1991) — SEAT BELTS
Apr 9, 2009
Incident date: Feb 20, 2009
THE AUTOMATIC (PASSIVE) BELT REEL HAS LOCKED UP AND IS STUCK ON THE DRIVER SIDE. THE PASSENGER SIDE AUTOMATIC (PASSIVE) BELT REEL IS ALSO DECLINING. THE VEHICLE WAS TAKEN TO A JAGUAR DEALERSHIP IN NEWPORT BEACH, CA ON FEBRUARY 23, 2009, BUT THEY ARE UNABLE TO OBTAIN THE PARTS TO REPAIR AND INDICATE THEY ARE UNSURE IF PARTS WILL EVER BE RECEIVED. *TR
Incident date: Feb 9, 2009
TL*THE CONTACT OWNS A 2000 JAGUAR S-TYPE. THE CONTACT STATED THAT THE TIMING CHAIN FAILED ON THE DRIVER'S SIDE OF HIS VEHICLE WHILE DRIVING 60 MPH. HE COULD NOT MAINTAIN CONTROL OF THE VEHICLE AND ATTEMPTED TO PULL OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO THE DEALER AND THEY STATED THAT THE HEAD NEEDED TO BE REMOVED. IN ADDITION, A COUPLE OF BENT VALVES NEEDED REPLACING AT THE CO... Read more
Incident date: Nov 19, 2005
PASSENGER SEAT BELT INDICATOR LIGHTS UP AT RANDOM TIMES WHEN MY WIFE IS SITTING IN THE PASSENGER SEAT. (WHEN THE LIGHT IS ON, THE SEAT BELT WILL NOT DEPLOY!) THE PROBLEM IS ON GOING. JAGUAR WAS WITNESS TO THE FAILURE AND HAS ATTEMPTED TO FIX THE PROBLEM ON SEVERAL OCCASIONS. THE REPAIR EFFORTS HAVE BEEN UNSUCCESSFUL AND FURTHER ATTEMPTS TO HAVE JAGUAR CORRECT THE PROBLEM HAVE RESULTED IN JAGUAR CL... Read more
Incident date: Nov 19, 2005
PASSENGER SEAT BELT INDICATOR LIGHTS UP AT RANDOM TIMES WHEN MY WIFE IS SITTING IN THE PASSENGER SEAT. (WHEN THE LIGHT IS ON, THE SEAT BELT WILL NOT DEPLOY!) THE PROBLEM IS ON GOING. JAGUAR WAS WITNESS TO THE FAILURE AND HAS ATTEMPTED TO FIX THE PROBLEM ON SEVERAL OCCASIONS. THE REPAIR EFFORTS HAVE BEEN UNSUCCESSFUL AND FURTHER ATTEMPTS TO HAVE JAGUAR CORRECT THE PROBLEM HAVE RESULTED IN JAGUAR CL... Read more
Incident date: Mar 19, 2009
I AM INVESTIGATING A FATAL COLLISION INVOLVING A VEHICLE FIRE OF A 2006 JAGUAR S TYPE 4DR SEDAN. THE FUEL FILTER IS LOCATED INSIDE THE LEFT FRONT FENDER WELL AND IS NOT PROTECTED BY ANY FRAME COMPONENT. THE FUEL SHUT OFF SWITCH IS LOCATED DIRECTLY BEHIND THE LEFT FRONT WHEEL WELL. THE VICTIM VEHICLE WAS STRUCK IN AN OFFSET HEAD ON MANNER ON THE DRIVER'S (LEFT SIDE), DIRECTLY IMPACTING THE AREA ... Read more
Crash
Fire
1 injured
1 deaths
Incident date: Jan 29, 2009
THE TRANSMISSION OF MY JAGUAR 2002, 3.0L DOHC24 VALVE V6 ENGINE, MODEL, 2002 X-TYPE, SERIAL NUMBER, WENT BUST AND NEEDED A NEW TRANSMISSION. THE CAR WAS DRIVEN ONLY FOR ABOUT 25,000 MILES. THIS TYPE OF CAR WAS REPORTED TO NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION ON FEBRUARY 2, 2008 FOR TRANSMISSION PROBLEMS, THE JAGUAR DEALER REFUSED TO REPAIR MY CAR. THUS, SINCE IT HAS COST ABOUT $3,0... Read more
Incident date: Mar 2, 2009
TL*THE CONTACT OWNS A 1999 JAGUAR XJ8. THE VEHICLE WOULD NOT START AND THE CONTACT TOOK IT TO THE DEALER. BECAUSE THE TIMING CHAIN TENSIONER WAS MADE OF PLASTIC, THE PLASTIC SHEARS KEPT ENTERING INTO THE ENGINE TIMING CHAIN TENSIONER. THE REPAIR COST OVER $1,000 AND THE MANUFACTURER WAS UNABLE TO ASSIST BECAUSE THE VEHICLE WAS OUT OF WARRANTY. THE CURRENT AND FAILURE MILEAGES WERE LESS THAN 98... Read more
Incident date: Mar 1, 2009
TL*THE CONTACT OWNS A 1998 JAGUAR XK8. THE CONTACT STATED THAT THE TRANSMISSION IS FAILING AND IS NOT SHIFTING GEARS CORRECTLY. THE VEHICLE WILL BE TOWED TO THE DEALER. THE MANUFACTURER STATED THAT THEY WERE NOT AWARE OF NHTSA CAMPAIGN ID NUMBER 99V138000 (POWER TRAIN: AUTOMATIC TRANSMISSION). THE CURRENT AND FAILURE MILEAGES WERE 65,000.
Incident date: Mar 11, 2009
I PULLED IN TO A PARKING LOT AND PLACED MY CAR IN PARK. THE CAR WAS IDLING FOR ABOUT 5 MIN. I NOTICES A FLICKER OF FLAME FROM THE RIGHT FRONT HEADLIGHT AREA. I RAISED THE HOOD AND FLAMES FROM THE RIGHT FRONT HEADLIGHT SHOT UP FROM THE FRONT OF MY CAR. I POURED WATER ON IT AND CALLED THE FIRE DEPARTMENT. I HAD EXTINGUISHED THE FLAMES JUST PRIOR TO THE ARRIVAL OF THE FIRE DEPARTMENT. I JUST PURCHASE... Read more
Fire
Incident date: Mar 12, 2009
TL*THE CONTACT OWNS A 2003 JAGUAR S-TYPE. THE CONTACT STATED THAT THE ABS INDICATOR ILLUMINATED WHILE DRIVING. THE VEHICLE DECELERATED AND CAUSED THE REAR WHEEL TO LOCK UP AT ANY SPEED. SHE TURNED INTO A PARKING LOT TO AVOID A CRASH. THE DEALER STATED THAT HER VIN WAS EXCLUDED FROM NHTSA CAMPAIGN ID NUMBER 04V488000 (PARKING BRAKE), ALTHOUGH THE FAILURES WERE IDENTICAL. THE VEHICLE HAS NOT YE... Read more