Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 3,676 complaints for JAGUAR
Incident date: Nov 17, 2025
While the car was in operation a message popped up with flashing red light and said drive unit issue car powering down. It went into neutral. Turns out the inverter and rear drive unit had to be replaced
Incident date: Jun 28, 2025
My a/c went out within 2 years of having the car in 22’. In 2025 i have had nothing but problems, the radio will go out when im driving for about 2 hours and it resets, the screen goes black, music stops, navigation stops and then it turns on like nothing happened. It happens everytime I drive 2+ hours. Back in September of 2025, I was on my way to work when I was stopped at a red light, it tu... Read more
Incident date: Nov 19, 2025
Adaptive Steering Fault Service Required - This warning came on while I was driving down the road. The steering wheel automatically went from a center position to the left like I was making a left turn. The vehicle continued going straight with the steering wheel in the left position. Needless to say, It was very alarming when this happened. I drove home and made an appointent for service. The nex... Read more
Incident date: Nov 19, 2025
What component failed and is it available for inspection? The front driver-side roof seam on my 2022 Toyota Tundra developed corrosion under the paint and eventually opened enough for rainwater to enter the cabin. Water drips directly into the A-pillar area onto the side curtain airbag wiring, squib connector, and padded harness. It also reaches the dashboard and electrical buttons near the steeri... Read more
Incident date: Oct 1, 2025
The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION). However, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a distorted image while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the dri... Read more
Incident date: Oct 18, 2025
The contact owns a 2016 Ford Taurus. The contact received notifications of NHTSA Campaign Numbers: 25V611000 (Structure) and 25V695000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated... Read more
Incident date: Oct 18, 2025
Lyft deactivated 60yo driver (7yr Lyft, 30yr driving) over vague "unsafe driving". Submitted **20 raw dashcam videos** (Oct 29, 2025) proving: - Full stop at flashing red light - Safe rolling stops (<4 mph) in Toyota Sienna + 3 passengers - Max 28 mph Videos requested by Lyft but ignored. **Tickets:** XXX/ XXX/ XXX **Evidence:** https://drive.google.com/drive/folders/1OIgAwnaAV8Jr8GS4uiUcmqwYod... Read more
Incident date: Nov 6, 2025
am experiencing multiple issues with my 2024 Cadillac XT6 that affect drivability and potentially safety: 1.Intermittent Transmission Shift Jerk •The vehicle occasionally exhibits a sudden “jerk” or abrupt shift while accelerating, mostly in 2nd–3rd or 3rd–4th gear. •The issue is intermittent and cannot be consistently reproduced during dealer visits. •The dealer has performed two tr... Read more
Incident date: Oct 18, 2025
I am submitting this report to express serious concerns regarding my 2023 Volkswagen Tiguan, currently under a lease agreement and serviced exclusively at South Motors Volkswagen in Miami, Florida. The vehicle was originally delivered as a loaner with approximately 1,000 miles and now has 24,000 miles. Since early in the lease, the car has repeatedly displayed low oil warnings, despite being servi... Read more
Incident date: Mar 3, 2025
In September 2025 engine light came on and the message Engine Power is Reduced. The message and light went off. In October 2025 the engine light came on again and another message came on. Something like service ES. I didn’t catch the rest of it. No trouble driving and engine light went out after driving awhile. I took it to the Chevy dealer and they told me I need a new fuel pump. Car has onl... Read more
Incident date: Mar 3, 2025
Shortly after purchase, I had an oil change and vehicle inspection performed. I was informed that my engine may have an internal defect causing it to burn oil excessively. I later took the vehicle to a AAA-approved Hyundai service center, where they confirmed that the engine is burning oil due to a known manufacturer issue and that it is not the result of owner misuse or neglect. I have been quote... Read more
Incident date: Oct 1, 2025
The contact owns a 2004 Nissan Sentra. The contact stated that while the vehicle was at an independent mechanic, the vehicle was diagnosed computer system failure, causing the vehicle to fail to start. The manufacturer was notified of the failure and informed the contact of NHTSA Campaign Number: 15V287000 (Air Bags), which was associated with the VIN. The manufacturer had the vehicle towed to the... Read more
Incident date: Oct 1, 2025
The ADAS do not work properly when it rains, when there is fog (density doesn't seem to be a factor when the warning light comes on), or first thing in the morning when there is condensation on the vehicle. These are the times when they are most needed to help the driver.
Incident date: Sep 2, 2025
fuel pump issue that is cause engines to stall while driving or not start after placing gas in the vehicle. It is having the battery run low and car die or stall and stop while driving. It will turn your check engine light on.
Incident date: Sep 2, 2025
fuel pump issue that is cause engines to stall while driving or not start after placing gas in the vehicle. It is having the battery run low and car die or stall and stop while driving. It will turn your check engine light on.
Incident date: Sep 2, 2025
The infotainment system, which controls most of the functions of driving safely, is down again for the 2nd time since I purchased my Atlas on 6/9/25. The first time it happened, the local VW dealer had me bring it in on 8/30 & they "fixed" it relatively quickly. They stated it was a local issue & had many Atlas screens that went down but they didn't know why. Now on 10/16 this occurred again... Read more
Incident date: Oct 12, 2023
I was informed from the Volkswagen dealership of where I purchased the vehicle that there are malfunctions with the Lane Assist system and other driver assistance functions caused by a fault in the steering wheel. However, I was also told that Volkswagen no longer manufactures or provides a replacement steering wheel for my vehicle. This leaves me without a viable solution to restore the safety sy... Read more
Incident date: Oct 12, 2023
Dashboard instruments panel showing fuel in tank does not work in cold weather. Do not know when gas tank is near empty. The rest of the display in that part of the dashboard also not working in cold weather (below 50 degrees F.
Incident date: Oct 1, 2025
The contact owns a 2019 Ford Transit Connect. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. Th... Read more
Incident date: Oct 1, 2025
I rented a 2024 Nissan Rouge from Enterprise. When it was picked up the only noticeable damage was on the driver side back wheel well where the trim piece appeared to be loose and there was a scuff on the finish. On [XXX] around [XXX] a business peer and I were just leaving Rosen Supply in Woodinville, WA. We were in the 2 front seats; car had not yet been turned on, and we were discussing our ... Read more
Incident date: May 23, 2023
Component/System: Engine — specifically the engine valve springs and related components. Description of what happened: While driving, the vehicle began to shake violently, and the check engine light came on. At times, the vehicle loses power and shuts off completely, then restarts and drives normally for a short period before the issue returns. It feels and sounds like the engine is about to fa... Read more
Incident date: Jul 9, 2025
The drivers side mirror shakes and vibrates during normal local driving on my brand new 2025 Subaru Crosstrek Limited. I brought it in to be fixed and they did work on it but it did not fix the problem. I am have to bring it back a second time. I am reporting this as this is a known issue and Subaru has yet to come up with permanent fix. It makes car shake and provide poor visibility if don't ... Read more
Incident date: Aug 8, 2025
This complaint is in regards to three engine failures for my vehicle. I purchased the vehicle in October of 2017. In October 2020 this vehicle suffered a malfunction of the fuel injector systems. Warning lights were enabled prior to losing full power of the vehicle at this time and it was brought in for repair. In June 2025, my vehicle began losing power while actively driving resulting in ... Read more
Incident date: Feb 1, 2024
I rented a Jeep Wrangler from Enterprise in Kingston, NY. While driving on the highway, my 12-year-old daughter pulled a lever in the passenger seat, and the roof panel detached and flew onto the road. There were no warnings, no instructions, and no disclosure from Enterprise. This posed an extreme danger to drivers. This vehicle design and rental practice presents a major public safety risk. INF... Read more
Incident date: Feb 1, 2024
A cracked backlite frame resulting in an interior water leak (crack is visible from the outside). Water leaks from the top of the backlite. There is a recall under Warranty Bulletins: U.S. D-23-17 (TSB: 23-098-23) for the same make, year, and model as this vehicle, but it is not listed as a specific recall for this VIN. In addition to the risk of mold in the vehicle, electronics located below th... Read more
Incident date: Mar 20, 2025
We just got into the vehicle and was driving down the road when the sunroof exploded. Nothing hit it and nobody was around us when it happened. I about went off the road. Didn't know what happened. Very scary that a sunroof can just explode on its own with nothing hitting it.
Incident date: Mar 20, 2025
Backup camera shuts off and on when backing up at first. Then would get lines across the screen when backing up after a few weeks. Now does not turn on at all and if it pops on for a second the screen is blue or says not detected.
Incident date: Sep 5, 2025
On September 10, 2025, while my son was driving, the lane assist system activated twice during a single drive without a cause. The first activation was manually corrected, but the second caused the vehicle to veer into a roadside barrier. There were no environmental or road condition that would justify the intervention. The vehicle was declared a total loss by our insurance provider. (Please see a... Read more
Crash
Incident date: Sep 5, 2025
Airbag located in the steering wheel partially deployed during a moderate/serious accident. It came out of the front of the steering wheel but never inflated. I have pictures available of the partially deployed airbag. No other airbags were deployed during this front end crash. The seatbelt tensioner did activate and prevented serious injury during the crash. There was no indication, via warn... Read more
Crash
1 injured
Incident date: Sep 5, 2025
The 1.5l engine is having known issues with coolant intrusion into the engine under 100,000 miles. Many people are bringing up their issues staying ford is confirming the mass amount of engine issues with intrusion and quoting $6,000 for new engines. This is absurd because these vehicles should not have an engine known to fail at 100,000 because of leaking coolant into the cylinder. I started losi... Read more
Incident date: Sep 8, 2025
Recall notice from manufacturer since at least September 2024, and no fix has been made yet. Based on manufacturer note: Water Pump Connector May Short Circuit -- Risk Rank = Fire Concerned since problem not addressed for more than a year
Incident date: Sep 8, 2025
Rear subframe damaged with no reason. Vehicle has been garaged and in moderate climate since it was purchased. Confirmed by dealer and insurance adjustor.
Incident date: Jun 28, 2025
I bought my 2017 Ford Escape when it was brand new. It has been excellently maintained and has had no issues. 2 weeks ago the idle seemed rough, but got better when driven. Had diagnostics done and codes indicated spark plugs issue. Replaced spark plugs, but rough idle (misfire) continued. While attempting to address misfire, a sudden and large cloud of smoke was emitted from tailpipe and engine a... Read more
Incident date: Aug 29, 2025
My car has had trouble starting when sitting for long periods of time or in moderate heat. I've also noticed the gas per mile has decreased. The 2017 year of my car has a recall for the fuel pump. Mine is just one year earlier but my mechanic says it could also be the fuel pump. I have less than 80K miles on the car and I've seen that on the 2017-2022 years with the recall, this problem happens ar... Read more
Incident date: Aug 25, 2025
The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on both sides of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. T... Read more
Incident date: Aug 26, 2025
2019 Ford Edge 67K miles. A few months ago experienced 'hesitation" & some jerking once accelerated. It would continue until around 40 mph. Took to dealer, determined initially it was the Purge Valve. This was repaired; however, rec'd a call that torque converter locking & slipping. The fluid has metal parts. They said there was damage to the transmission. They didn't recommend repairing because t... Read more
Incident date: Aug 26, 2025
The car began a rough idle, followed by odd fluid noises from the engine once shut off. I then saw an engine fault light come on and brought it straight to the dealership. They diagnosed a coolant leak into the engine, based on a default in that model, which would require a full replacement. Otherwise the car could lose power without warning.
Incident date: May 6, 2025
The contact owns a 2022 Vanleigh Vilano. The contact stated that the cabinets had separated from the wall and struck the rim, and the refrigerator separated and fell into the aisle while driving. The contact stated that the refrigerator power inverter had failed and almost caught on fire. The contact stated that the shelf separated and fractured the curtain valance. While in the process of replaci... Read more
Incident date: Jul 10, 2025
We have a Buick Lucerne 2010. We went out it would not start. Tow it to dealership they replace the fuel pump. We did. Get it home next day it will not start again. Tow it to dealership again. This time they find melted wire connectors. Under back seat and on a fuse box.They replace them it starts and melt them again. This time they call to junk yards to get a used fuse box and connectors. Becaus... Read more
Incident date: May 14, 2025
The contact owns a 2017 Ford Escape. The contact stated that while the vehicle was taken for routine maintenance, the independent mechanic discovered that the coolant reservoir level was low. The mechanic added coolant to the coolant reservoir however, two days later the coolant level was low again. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of... Read more
Incident date: Jul 29, 2025
BRAKING FAILURE on 2025 Equinox EV LT model - my car has had two separate brake failures going down a steep dry rocky road in clear weather, once with one pedal driving on and once without, on July 21st, 2025 and August 11th, 2025 respectively. It doesn't happen every time going down this road and each time at no more than 5 - 10 miles per hour, with the brake pedal to the floor the car was not s... Read more
Incident date: Jul 11, 2025
The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at slow speeds, the vehicle stalled with the message "Service Now” flashing on the instrument panel. After waiting for approximately 15-30 minutes, the vehicle was restarted and resumed normal operation. The vehicle was taken to an independent mechanic, and it was discovered that the oil filter adapter was cracked, ... Read more
Incident date: Jul 11, 2025
Loud knocking in the engine that increases or decreases with the rpm. Metal shavings found in the oil. Appears to be same issues described as active recall for 2017 Tucson’s, but no recall for this vin. No alerts were or have been triggered within the car. This has not been brought to a dealership out of fear of seizing the engine.
Incident date: Apr 24, 2024
Brakes failed to respond wheels locked and steering shut down
Crash
2 injured
Incident date: Apr 8, 2025
Faulty started. Per your website, Volkswagen issued a recall for certain 2019 and 2020 Jetta models with traditional ignition keys(not push-button start) due to a faulty ignition switch that can cause the electrical system to shut down and the engine to stall, increasing crash risk. This recall, identified as Recall 23V-604 by NHTSA. My vehicle needs to be included in this recall.
Incident date: Jul 28, 2025
I was informed the vacuum pump went bad and rendered the vehicle inoperable. The vehicle would lose acceleration, shut off during auto stop and caused me to block traffic. The brakes also locked up, which almost caused me to crash in a residential neighborhood. I tried to see if there was a recall on this but I was told the recalls were handled in January of 2020 but I started driving the vehicl... Read more
Incident date: Jul 28, 2025
2020 WRX: TR690 (CVT) transmission that the car came equipped with, began leaking between the engine and (CVT) transmission, it was noticed during an oil change at 71686 miles but not identified as (CVT) transmission fluid immediately, it was cleaned and assumed to be oil spill. Another oil change was done at 77576 miles, and the (CVT) transmission was leaking between engine and (CVT) transmissio... Read more
Incident date: Apr 17, 2025
I have a 2019 Chevrolet Silverado 1500 LT and I am having issues with the transmission bucking, hesitating, slipping. I am also having issues with the variable timing system. The variable timing system started acting up last year and when I took it to the dealer they replaced it and I was charged over $400 for it to be repaired. It happened again the beginning of this year and I took it back to th... Read more
Incident date: Apr 17, 2025
Vehicle randomly stalls trying to leave from red lights or parking. Engine stumbles and vehicle dies causing many near accidents as you must put vehicle in park and restart.
Incident date: Apr 17, 2025
Vehicle randomly stalls trying to leave from red lights or parking. Engine stumbles and vehicle dies causing many near accidents as you must put vehicle in park and restart.