Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 3,627 complaints for JAGUAR
Incident date: Jul 28, 2025
Dear Highway Safety Authority Officer I am writing to formally request an investigation into a potential safety concern involving structural rust on the engine subframe (engine cradle) of the Audi A6, particularly in models from 2012 There have been growing concerns among owners and independent mechanics regarding excessive and premature rust and corrosion affecting the structural integrity of the... Read more
Incident date: Jul 10, 2025
I got the email and the postcard in the mail stating there was a U90 recall for my car. That was over a year ago. I called Betten-Baker in Lowell, MI. they put me on a "list" and said they'd call me, haven't heard from them, it's been 10 months. This is a billion dollar company, why is it taking so long to get this problem fixed? I would really like an answer please. Thank you
Incident date: Jul 10, 2025
I’m experiencing severe oil consumption and spark plug fouling, which are known problems with the GDI engine. This is affecting driveability and may indicate piston ring or valve seal failure.
Incident date: Jul 12, 2025
The contact owns a 2019 Nissan Leaf. The contact received notification of NHTSA Campaign Number: 24V700000 (Electrical System); however, the part to do the recall repair was not yet available. The contact was unable to charge the vehicle. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not... Read more
Incident date: Jul 12, 2025
I have cut my arm two times on the door lock while exiting the vehicle. The door lock sticks out and the point is very sharp. I have blood thinner issues and it could cause severe problems. It occurs when the door cannot be opened all the way and you turn to exit. This needs to be rounded off and the flashing from casting the part needs to be sanded off
Incident date: Jul 12, 2025
I have been encountering a persistent issue with the engine, which exhibits symptoms of underperformance, occasionally necessitating a complete stop. Additionally, the ABS warning light activates intermittently without providing any diagnostic codes before subsequently disappearing. A recent diagnostic check identified several minor concerns. I've also observed a degradation in the vehicle's... Read more
Crash
1 injured
Incident date: Jul 7, 2025
1) The fuel delivery system is affected — specifically, a faulty fuel pump which may fail and cause engine stalling while driving. This issue is under Ford Safety Recall 25S75 (NHTSA 25V-455). The vehicle is still in my possession and available for inspection upon request. 2) The recall clearly states that the vehicle can stall unexpectedly while driving, increasing the risk of a crash. On a re... Read more
Incident date: Jul 7, 2025
The contact owns a 2015 Ford Fusion. The contact stated while starting the vehicle, the check engine warning light remained illuminated, and the vehicle failed to immediately start. The vehicle was taken to the local mechanic who diagnosed and determined there was coolant inside the cylinders and informed the contact that the engine long block needed to be replaced. The vehicle was not repaired. T... Read more
Incident date: Jun 26, 2025
Transmission shudder. Will most likely have to pay for a new transmission or torque converter out of pocket in a vehicle with 52k miles and regular maintenance. It is unsafe to drive in its condition as the vehicle could break down/blow up at any given moment. Problem has been inspected and confirmed by licensed mechanic. Absolutely no warning signs. No check engine light or codes appeared. I pur... Read more
Incident date: Jun 23, 2025
I was adjusting the headrest and the active headrest Broke Free and released. No excessive pressure just a standard adjustment.
Incident date: Jul 16, 2025
About 3 months after the 5 year 100000 mi warranty with only 70000 miles on the duramax diesel engine the exhaust brake part of the engine emissions/exhaust split along the weld. Have seen a number of these reported on the internet as well. Sounds like a manufacturing problem. The vehicle's check engine light came on and it's now at the dealership getting a new exhaust brake housing and bracke... Read more
Incident date: Jul 5, 2025
The contact called about failures with 2024 Jaguar I-Pace vehicles. The contact stated that on four separate occasion had experienced failures with Waymo powered Jaguar vehicles. The contact stated that while exiting a one-way circle, a Waymo vehicle started driving towards her vehicle in the wrong direction. The Waymo vehicle eventually stopped right before crashing into the bumper of the contact... Read more
Incident date: Jul 5, 2025
The contact called about failures with 2024 Jaguar I-Pace vehicles. The contact stated that on four separate occasion had experienced failures with Waymo powered Jaguar vehicles. The contact stated that while exiting a one-way circle, a Waymo vehicle started driving towards her vehicle in the wrong direction. The Waymo vehicle eventually stopped right before crashing into the bumper of the contact... Read more
Incident date: Jul 9, 2024
The vehicle unexpectedly began accelerating from a creep with no accelerator input. Acceleration ceased immediately as soon a the brake pedal was touched. No actual braking was required--simply a touch on the pedal. Acceleration was as if the accelerator pedal had been pressed about 1/4 down. It lasted about 1.5 seconds from initiation to touching the brake pedal. The pavement was not on a grade b... Read more
Incident date: Jul 9, 2024
Water by-pass hose failure
Incident date: Jul 9, 2024
My vehicle was serviced 05/03/24, after the 60,000 whatever service, The Sewell dealership of N. Austin, literally has a video of them pointing out where there was an oil leak, they needed to fix, so of course, I agreed to them fixing the leak. Fast forward to [XXX], during which, I was driving, had no indication of any issues, then saw white/gray/smoke, pulled over, & then my car wouldn't start. ... Read more
Incident date: Jun 2, 2025
The contact owns a 2018 Nissan Maxima. The contact stated that the instrument panel was intermittently dim upon starting the vehicle. The contact stated that while driving the instrument panel eventually brightened before returning to a dim setting. The vehicle was taken to the dealer on several occasions however, the technicians were unable to duplicate the failure. The failure persisted, and the... Read more
Incident date: Jun 2, 2025
The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving 65-70 MPH, the passenger's side windshield exterior A-pillar trim separated from the vehicle. The vehicle was taken to the dealer, where it was inspected, and the dealer determined... Read more
Incident date: Jul 1, 2025
I am leasing the car out. I’ve been leasing it out for the last three months since March I went delinquent on one of my payments because I have my mechanic look at it and type my VIN number in and they told me that I was recall he couldn’t tell me why I was recall Two days ago, which was Saturday, June 28. The lender called me and told me that the car was recalled. I tried to call him back to ... Read more
Incident date: Jun 23, 2025
Vehicle Safety Concerns and Lack of Dealer Support As we approach a stop going about 20 mph and begin to apply the brakes as we pass over some slightly bumpy ground. The car lurches forward repeatedly as the brakes were applied, bouncing forward in spurts rather than stopping and taking twice as long to stop than it should have; this has pushed us into intersections. We've brought the vehicle in... Read more
Incident date: Jun 14, 2025
Driver Fatality RF steer tire (RoadMaster RM180+ 295/75R22.5) failed while driving on Interstate at 65 mph pulling a flatdeck trailer loaded with lumber. Vehicle departed the highway into a concrete ditch and the load from the trailer came forward crushing the cab of the tractor.
Crash
1 deaths
Incident date: Apr 27, 2025
The rear camera started to turn into a blue screen and sometimes it looked like static. We were told to go to Ford to change the camera (2020 or 2021?). After paying over $900 to fix the camera it broke yet again. We were 3 months past the 2 year warranty and was told if we wanted it fixed we would have to pay again. Now sometimes the camera works when backing out and sometimes its just solid blue... Read more
Incident date: Dec 1, 2024
The contact owns a 2007 Toyota Tundra. The contact stated while parking the vehicle, there was a loud sound coming from the vehicle. The contact inspected the vehicle and determined that the fuel tank scrap and bolt had fractured and detached. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. In addition, the contact stated that when the vehicle was purchased in M... Read more
Incident date: Dec 1, 2024
Description of problem: The Transmission will disengage while driving, allowing the car to 'coast' as if in neutral. The problem sometimes occurs at red lights, where the vehicle remains stationary for a brief period and then corrects itself as if nothing happened. I noticed the "D" character flashing on the dashboard when the issue occurred, indicating a problem. The engine will rev, but the car ... Read more
Incident date: Oct 30, 2020
Someone broke my window, and entered my car. Then proceeded to tear apart the entire area of the car that it below the steering wheel including the ignition. The car was not able to be turned off. This left the car unable to be used and unfortunately needed to be towed away. This is the second time this has happened and it is causing a serious safety hazard to my family, my home and my neighborhoo... Read more
Incident date: Oct 30, 2020
Someone broke my window, and entered my car. Then proceeded to tear apart the entire area of the car that it below the steering wheel including the ignition. The car was not able to be turned off. This left the car unable to be used and unfortunately needed to be towed away. This is the second time this has happened and it is causing a serious safety hazard to my family, my home and my neighborhoo... Read more
Incident date: Oct 30, 2020
What happened? Starting in October 2020, my 2019 Jaguar F-Type experienced persistent electrical and fuel injector system failures affecting cylinders 1 and 5, resulting in multiple engine misfires and reduced engine performance. The vehicle’s fuel injector connectors, specifically connector C1E121A, had misaligned pins causing injector circuit faults (DTC codes P0262, P0274) and frequent misfi... Read more
Incident date: May 28, 2025
I had a mechanic take a look at my car for a routine inspection during an oil change. They noticed my alignment was off. They cannot adjust the rear alignment as they are not adjustable. They found a list of older recalls that affect the rear toe link and I checked with Ford to make sure this was done. They confirmed that the recalls were done. Called Ford Customer Service and they advised me to s... Read more
Incident date: May 28, 2025
I saw that Ford has issued a recall that affects 2016 and 2017 Ford Explorers due to a B-pillar trim piece that is not properly attached and may separate from the vehicle. My 2018 Ford Explorer also has this issue. Will 2018 Explorers be included in this recall?
Incident date: Jan 3, 2025
I made a right turn onto a gravel driveway that has a slight incline. My speed was less than 10 mph. At the top of the incline I attempted to make a U turn so I could park the car. Midway through the U turn the car's acceleration increased rapidly to high speed without my stepping on the accelerator. I pressed the brake 3 times. The brake pedal went to the floor without seemingly any effect. In se... Read more
Crash
1 injured
Incident date: Oct 31, 2020
Drive Train labor rear driver cv halfshaft axle could not locate axle part anywhere for repair, sold out and on back order! clear indication that other drivers are having same issue with this part. should be looked into and recalled!
Incident date: Oct 31, 2020
Drive Train labor rear driver cv halfshaft axle could not locate axle part anywhere for repair, sold out and on back order! clear indication that other drivers are having same issue with this part. should be looked into and recalled!
Incident date: Oct 31, 2020
Vehicle: 2019 Jaguar F-Type Purchase Date: September 2018 Component/System: Engine – Fuel Injection / Powertrain Mileage at Most Recent Failure: 20,763 Description: My 2019 Jaguar F-Type has experienced recurring engine issues related to fuel injector failures, causing safety risks and rendering the vehicle inoperable. The problem began in Oct 2020 with engine misfires and a check engine light... Read more
Incident date: May 15, 2025
The MMI screen ( infotainment system on dash) frequently turns off while driving. The system requires several minutes to reboot each time. During the reboot process, the backup camera and safety sensors do not work. Additionally, many other features do not work during the reboot Apple Car Play, Phone, Navigation, Radio and Garage Door Opener. The issue started in February 2025 and has persisted... Read more
Incident date: Mar 12, 2025
The contact owns a 2015 BMW 428I. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. ... Read more
Incident date: Mar 12, 2025
The contact owns a 2020 Chevrolet Bolt EV. The contact stated that upon starting the vehicle, the message "Propulsion Power Reduced - Service Soon" was displayed, and check engine warning light was illuminated. The contact stated that upon investigation, it was discovered that the power output was limited. Despite the failure, the contact was able to drive the vehicle to the dealer. The contact wa... Read more
Incident date: Mar 12, 2025
Vehicle began flashing Traction Battery Warnings along with warnings to stop driving car. I had been parking car outside for two years since notification from JLR to keep car outside and away from structures. Set up appointment for next day to have car towed to dealership, and asked them to attempt the latest software upgrade, understanding that it would not solve problem, but might make the car s... Read more
Incident date: May 19, 2025
The contact owns a 2020 Ford F-150. The contact stated that the vehicle made an abnormal rattling sound on cold start. The vehicle was taken to the dealer, where it was diagnosed that the cam phasers had failed and needed to be replaced. The dealer informed the contact that the vehicle was not covered under Ford Campaign Number: 21N03. The vehicle was not repaired. The manufacturer was notified of... Read more
Incident date: Feb 19, 2025
The contact owns a 2024 Ford Maverick. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. There was no warning light illuminated. The vehicle was towed to the dealer but was not diagnosed or repaired. The contact was informed by the dealer that the 12-Volt battery had been charged; however, the contact stated that the failure persisted. The manufacturer w... Read more
Incident date: Apr 27, 2025
An engine maintenance required warning popped up. The pop up wasn't going away. My engine sounds louder than usual when turning my A/C on.
Incident date: Nov 18, 2024
The contact owns a 2019 Mazda CX-5. The contact stated that while operating the vehicle, the message that the engine oil level was low was displayed. The contact stated that oil was added to the engine; however, the next day the message reoccurred. The contact stated that later while the vehicle was parked, the contact discovered an oil leak underneath the vehicle. The vehicle was driven to the lo... Read more
Incident date: May 7, 2025
My car has been stalling and shaking for months on acceleration. This has put me in unsafe situations where vehicles are going very fast on the highway and I am going 20 miles under the speed limit, or I am accelerating to merge and my car fails to accelerate, or I'm on the regular road and my car slows to a crawl while people are coming in fast behind me. The Error Code is: Cylinder 3 misfire.... Read more
Incident date: Nov 18, 2024
The ESL or electronic steering lock is a very common issue with this year and model at around the 70k mile mark. You cannot start the car once this goes out and it’s over $2k to fix
Incident date: Apr 22, 2025
The contact owns a 2022 GMC Yukon. The contact stated while driving 50 MPH, the vehicle independently shifted into neutral. The contact was able to coast to the shoulder of the roadway, where the vehicle stalled and was unable to be restarted. No warning lights were illuminated. The vehicle was taken to the dealer, who determined that the engine had seized, resulting in damages to the engine. The ... Read more
Incident date: Apr 22, 2025
In May 2023 I bought a new 2023 Cadillac Escalade (because the engine on my 2021 Tahoe was being replaced—NHTSA 11658068). After owning the Escalade just under a year I started noticing it making odd engine noises, most often at a cold startup. It sounded like a ticking or vibration and was pretty loud. On April 30, 2024 I took the Escalade to Blackstone Cadillac in Fresno CA where they found Cy... Read more
Incident date: Apr 26, 2025
My husband were driving and per him and per my Son brake failed to work he stepped the break multiple times wouldn't work that RESULTED TO A CAR CRASH. I have a dashcam I reviewed the video the car had a weird noise then accelerated from 64-78 then that's it it crashed,, break didn't engaged The car is currently in Marion IL, I spoke with state farm they said they are in the process today in t... Read more
Crash
Incident date: Apr 26, 2025
In connection with Recall H514, my 2019 Jaguar I-Pace (SADHD2S16K1 F76172) had a battery fire risk that led Jaguar to issue a software update. Without prior notice, the update permanently disabled full battery function by capping the vehicle’s charge at 80%, significantly reducing range and usability. The update was irreversible and materially changed the safety and performance of the electric v... Read more
Incident date: Apr 26, 2025
Engine Cooling system We were stuck on side of freeway then told to drive to dealership but kept dying and saying it was overheating could only drive 7mph off freeway. Yes dealer confirmed with computer test that coolant flow control valve was malfunctioning. On approximately April 8th 2025 we were on vacation in Biloxi MS we got check engine light took to Dealership in Biloxi. Put on computer s... Read more
Incident date: Aug 29, 2024
The contact called on behalf of her daughter who owned a 2021 Toyota Rav4. The contact stated that her daughter was involved in a crash while driving on a main road at 35 MPH, another vehicle crashed into the passenger side of her vehicle at an unknown speed. No property damage was reported. The vehicles came to a stop upon impact. The air bags did not deploy. The vehicle was towed to a local tow ... Read more
Crash
1 injured
Incident date: Mar 15, 2023
Jaguar Land Rover North America (JLR) continues to neglect its federal recall obligations for the 2019 I-PACE under recalls H441, H514, and H536, exposing owners to serious fire risks. Despite multiple recall efforts, thermal overload incidents persist, proving JLR’s interim remedies—software updates and charging restrictions—are ineffective. JLR admits in its notices that affected vehicles ... Read more