Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 3,627 complaints for JAGUAR
Incident date: Apr 30, 2010
2010 JAGUAR XFR. CONSUMER STATES ENGINE MALFUNCTION *TGW THE CONSUMER STATED HIS WIFE WAS DRIVING 70 MPH ON THE INTERSTATE WHEN THE ENGINE SUDDENLY QUIT RUNNING. THE CONSUMERS WIFE MANAGED TO MANEUVER THE VEHICLE TO A NARROW STRIP BETWEEN THE OUTER LEFT EDGE OF THE FAST LANE AND GUARD RAIL. THE VEHICLE WOULD NOT RESTART; AND THE DASHBOARD DISPLAY SAID ENGINE MALFUNCTION. PRIOR TO THE INCIDENT, TH... Read more
Incident date: Feb 13, 2010
THE LIFE OF A JAGUAR XF 2009 DISCS ARE LESS THAN TWO YEARS. WE SEND IT TO THE JAGUAR SERVICE AND THEY SAID THE MODEL THAT YEAR DIDN'T CAME WITH SENSOR THAT IS WHY THE DISC GETS DAMAGE. THE PROBLEM IS THE CUSTOMER DOESN'T KNOW WHEN THE PADS HAVE TO BE CHANGE BECAUSE IT DOESN'T MAKE THE NOISE TO TELL YOU THE PADS AND THE DISC ARE FAILING. IN OUR CASE THEY CHANGE ARE PADS AND DISC AND IN LESS THAN ... Read more
Incident date: Feb 13, 2010
THE LIFE OF A JAGUAR XF 2009 DISCS ARE LESS THAN TWO YEARS. WE SEND IT TO THE JAGUAR SERVICE AND THEY SAID THE MODEL THAT YEAR DIDN'T CAME WITH SENSOR THAT IS WHY THE DISC GETS DAMAGE. THE PROBLEM IS THE CUSTOMER DOESN'T KNOW WHEN THE PADS HAVE TO BE CHANGE BECAUSE IT DOESN'T MAKE THE NOISE TO TELL YOU THE PADS AND THE DISC ARE FAILING. IN OUR CASE THEY CHANGE ARE PADS AND DISC AND IN LESS THAN ... Read more
Incident date: Jun 11, 2010
TL* THE CONTACT OWNS A 2003 JAGUAR S-TYPE. WHILE STARTING THE VEHICLE, THE PARKING BRAKES LOCKED. THE PARKING BRAKE FAULT WARNING LIGHT ILLUMINATED ON THE DASHBOARD. THE VEHICLE WAS TOWED TO THE DEALER. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 04V488000 (PARKING BRAKE). THE MANUFACTURER STATED THAT THE REPAIRS WOULD BE AT THE CONTACT'S EXPENSE. THE V... Read more
Incident date: Sep 1, 2009
TL* THE CONTACT OWNS A 2002 JAGUAR X-TYPE. WHILE DRIVING APPROXIMATELY 20-25 MPH, THE FUEL LEVEL INDICATOR FAILED. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR FACILITY WHERE IT WAS DETERMINED THAT THE FUEL SENDING UNIT HAD FAILED AND THE FUEL GAUGE WOULD NEED TO BE REPLACED. IN ADDITION, WHEN ACTIVATING THE AIR CONDITIONER, THE ENGINE MOUNT WARNING LIGHT WOULD INTERMITTENTLY ILLUMINATE ON THE WARNING ... Read more
Incident date: Sep 1, 2009
TL* THE CONTACT OWNS A 2002 JAGUAR X-TYPE. WHILE DRIVING APPROXIMATELY 20-25 MPH, THE FUEL LEVEL INDICATOR FAILED. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR FACILITY WHERE IT WAS DETERMINED THAT THE FUEL SENDING UNIT HAD FAILED AND THE FUEL GAUGE WOULD NEED TO BE REPLACED. IN ADDITION, WHEN ACTIVATING THE AIR CONDITIONER, THE ENGINE MOUNT WARNING LIGHT WOULD INTERMITTENTLY ILLUMINATE ON THE WARNING ... Read more
Incident date: Jun 5, 2010
DRIVING ON THE HIGHWAY GOING ABOUT 70MPH, NOT ACCELERATING NOR COASTING, JUST MAINTAINING SPEED. THE ENGINE BASICALLY SHUT DOWN, AND I HAD TO PULL ONTO THE SHOULDER, IT WAS VERY DANGEROUS AND FRANKLY, IT SCARED ME. ENGINE LIGHT ON, AS WELL AS "ENGINE SYSTEMS FAULT, PARKBRAKE FAULT, DSC NOT AVAILABLE" SHOWING UP ON THE DASH. I RESTARTED THE CAR ABOUT 4-5 TIMES AND IT EVENTUALLY STARTED. I AM ASSUMI... Read more
Incident date: May 21, 2010
TL*THE CONTACT OWNS A 2002 JAGUAR X-TYPE. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH ON MAY 21, 2010, THE TRANSMISSION FAILED AND THE VEHICLE LOST POWER; A LIGHT INDICATING GEAR BOX FAULT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO A REPAIR SHOP. THE CONTACT CALLED THE DEALERSHIP AND WAS TOLD THAT BECAUSE THE VEHICLE WAS NO LONGER UNDER WARRANTY, HE WOULD BE RESPONSIBLE FOR ... Read more
Incident date: May 25, 2010
2004 JAGUAR XJ8 . CONSUMER STATES UNINTENDED ACCELERATION *TGW THE CONSUMER STATED WHILE APPROACHING A FOUR-WAY STOP, HE BEGAN TO SLOW DOWN. HE WAS DRIVING SLOWLY, WHEN HE REMOVED HIS RIGHT FOOT FROM THE ACCELERATOR AND BEGAN TO PRESS DOWN ON THE BRAKE PEDAL. INSTEAD OF THE VEHICLE GRADUALLY SLOWING DOWN, THE ENGINE RACED TO AN EXTREMELY HIGH RPM. HE PRESSED FURTHER ON THE BRAKE, BUT THE VEHICLE ... Read more
Incident date: Apr 25, 2010
1998 XK8 STALLED AT FREEWAY SPEEDS. THIRD INCIDENT. DEALER UNABLE TO DUPLICATE; NO REPAIR SUGGESTIONS. *TR
Incident date: May 21, 2009
TL* THE CONTACT OWNS A 2006 JAGUAR X-TYPE. THE CONTACT STATED WHEN DRIVING AT SPEEDS OF AT LEAST 30 MPH, THERE WAS AN ABNORMAL NOISE COMING FROM THE ENGINE. THE VEHICLE WAS SEEN BY THE DEALER THREE TIMES AND EACH TIME; THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WOULD NOT ASSIST. THE FAILURE AND CURRENT MILEAGES WERE 49,000.
Incident date: Sep 1, 2009
I PURCHASED A 2010 JAGUAR XF LAST SUMMER AND BELIEVE THERE IS A SERIOUS SAFETY ISSUE. SHORTLY AFTER TAKING DELIVERY, THE POWER BRAKE ASSIST FAILED WHEN I WAS ENTERING A FREEWAY. FORTUNATELY, I HAD TAPPED ON THE BRAKES TO AVOID A CAR IN THE LANE I WAS ENTERING. I IMMEDIATELY REALIZED THERE WAS VERY LITTLE BRAKING POWER. IF I HAD NEEDED TO BRAKE AT A HIGHER SPEED ON THE FREEWAY, IT COULD HAVE BEEN D... Read more
Incident date: Nov 12, 2009
NEW CAR DELIVERED WITH TWO BENT WHEELS. FRONT RIGHT WHEEL ALSO OVAL SHAPED. *TR
Incident date: Apr 27, 2010
TL* THE CONTACT OWNS A 2006 JAGUAR XJ TYPE. THE VEHICLE HAS TWO CONTINENTAL CONTI TOURING TIRES, LINE SIZE 235/50/18 ON THE FRONT OF THE VEHICLE. WHILE DRIVING AT APPROXIMATE SPEEDS OF 70 MPH, THE VEHICLE BEGAN TO ABNORMALLY PULL TO THE RIGHT. THE DEALER ADVISED THAT THE TREAD ON THE PASSENGERS SIDE HAD SEPARATED AND WAS CAUSING THE FAILURE. THE TIRE WAS REPLACED BY THE CONTACTS SPARE TIRE, WHICH ... Read more
Incident date: Mar 5, 2010
AIR SUSPENSION SYSTEM. *TR
Incident date: Mar 5, 2010
AIR SUSPENSION SYSTEM. *TR
Incident date: May 13, 2010
THIS OCCURRED NUMEROUS TIMES ON TWO NEW 2010 JAGUAR XFS. AS MY BLUETOOTH CONNECTED PHONE BEGAN TO RING, THE CAR'S TOUCHSCREEN INTERFACE WENT BLANK AND THE HVAC VENTS ROTATED TO THE CLOSED POSITION. I AM NOT SURE IF THE ENTIRE ELECTRICAL SYSTEM WENT DOWN AS THE TOUCHSCREEN IMMEDIATELY REBOOTED AND THE VENTS ROTATED BACK OPEN. I DID NOT NOTICE ANY PROBLEMS WITH BRAKING, ACCELERATION, OR HANDLING. JA... Read more
Incident date: Dec 24, 2009
AT APPROXIMATELY 53,000 MILES, WITHOUT WARNING, THE AUTOMATIC TRANSMISSION IN MY 2006 JAGUAR X-TYPE COMPLETELY AND CATASTROPHICALLY FAILED. THE FAILURE INCLUDED THE TRANSFER CASE AND THE MAIN GEAR BOX, WHERE THE ACTUAL GEARS WERE BROKEN INTO FRAGMENTS. *TR
Incident date: May 3, 2010
TL*THE CONTACT OWNS A 2010 JAGUAR XF. WHILE DRIVING AT 70 MPH, THE ENGINE SUDDENLY SHUT OFF. THE CONTACT SPOKE WITH AN AUTHORIZED DEALER WHO STATED THAT THE FUEL PUMP FAILED, CAUSING THE VEHICLE TO RUN OUT OF FUEL. THE DEALER STATED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 6,900.
Incident date: Apr 9, 2010
TL* THE CONTACT OWNS A 2009 JAGUAR XF. WHILE DRIVING AT SPEEDS OF 10 MPH IN A PARKING LOT, THE ELECTRONIC SHIFT LEVER WOULD NOT SHIFT OUT OF THE DRIVE POSITION. THE CONTACT THEN SHUT OFF THE ENGINE BUT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO A LOCAL DEALER WHERE THE ELECTRONIC SHIFT LEVER WAS REPLACED. THE FAILURE MILEAGE WAS 14,990 AND THE CURRENT MILEAGE WAS 15,680.
Incident date: Apr 29, 2010
10329018 TL*THE CONTACT OWNS A 2010 JAGUAR XF. WHILE DRIVING AT AN UNKNOWN LOW SPEED, THE VEHICLE SUDDENLY SURGED FORWARD WHICH CAUSED A CRASH. THE CONTACT DEPRESSED THE BRAKE PEDAL BUT THE VEHICLE DID NOT STOP. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALERSHIP TO BE INSPECTED. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 5,000.
Crash
Incident date: Mar 19, 2010
AS THE RESULT OF A RECENT ACCIDENT I HAVE DISCOVERED A MANUFACTURER'S DEFECT WITH JAGUAR'S X-TYPE AUTOMOBILES THAT CRUCIALLY COMPROMISES THE STRUCTURAL INTEGRITY OF THE VEHICLE RENDERING IT UNSAFE FOR USE AND IS VIRTUALLY UNDETECTABLE BY VISUAL INSPECTION. I HAVE CONTACTED THE DEALER I BOUGHT THE VEHICLE FROM AND THEY PUT ME IN TOUCH WITH THE JAGUAR DISTRICT REP. IN NJ WHO DECLINED TO EVEN INSPEC... Read more
Crash
Incident date: Mar 19, 2010
AS THE RESULT OF A RECENT ACCIDENT I HAVE DISCOVERED A MANUFACTURER'S DEFECT WITH JAGUAR'S X-TYPE AUTOMOBILES THAT CRUCIALLY COMPROMISES THE STRUCTURAL INTEGRITY OF THE VEHICLE RENDERING IT UNSAFE FOR USE AND IS VIRTUALLY UNDETECTABLE BY VISUAL INSPECTION. I HAVE CONTACTED THE DEALER I BOUGHT THE VEHICLE FROM AND THEY PUT ME IN TOUCH WITH THE JAGUAR DISTRICT REP. IN NJ WHO DECLINED TO EVEN INSPEC... Read more
Crash
Incident date: Jun 18, 2009
OUR 1999 JAGUAR XJ8 HAS HAD NUMEROUS THROTTLE BODY FAILURES. IT HAS BEEN REPLACED BY JAGUAR AND I HAVE HAD TO HAVE IT REPLACED TWICE. THE PROBLEM WITH FAILURE IS THAT IT CAUSES A STABILITY CONTROL FAILURE WHICH CAUSES THE CAR TO BE UNCONTROLLABLE. IN FACT, MY WIFE HIT THE EDGE OF OUR GARAGE ENTRANCE WAY DO TO IT;S FAILURE. I HAVE CONTACTED JAGUAR ON SEVERAL OCCASIONS BY LETTER, EMAIL AND PHON... Read more
Incident date: Apr 30, 2010
TL*THE CONTACT OWNS A 2005 JAGUAR X-TYPE WITH YOKOHAMA P225/45/R17 TIRES AND DOT CCH8. THE CONTACT STATED THAT THE FRONT DRIVER SIDE TIRE BLEW OUT WHILE SHE WAS DRIVING 10 MPH. THE MANUFACTURER REPLACED THE FRONT LEFT AND FRONT RIGHT TIRES BECAUSE OF THE BLISTERS ON THEM. THE TIRES WERE DISCONTINUED. THE CONTACT STATED THAT THE FAILURE WAS A SAFETY ISSUE SINCE SHE WAS DRIVING AT A HIGHER SPEED, A ... Read more
Incident date: Feb 10, 2010
I BOUGHT MY JAG 2002 X-TYPE USED WITH 38,000 ON IT.BUT AFTER A YEARS OWNERSHIP ON 2/10/10 WITH ABOUT 50,000 ON IT WHILE DRIVING I EXPERIENCED AN ENGINE DECELERATION AND AN ERROR MESSAGE CAME ON THE DASHBOARD SAYING GEARBOX FAILURE PULLED OVER TO THE SIDE OF THE ROAD OUT OF THE WAY OF TRAFFIC SWITCHED OFF CAR AND PUT IT BACK ON PUT IN DRIVE BUT COULD NOT GO OVER 30MPH TOOK IT TO JAGUAR FOR A DIAGNO... Read more
Incident date: Feb 25, 2010
TL* THE CONTACT OWNS A 2006 JAGUAR. THE CONTACT STATED THAT THE VEHICLE WAS EXHIBITING AN UNUSUALLY STRONG ODOR OF GASOLINE COMING FROM THE REAR OF THE VEHICLE. WHEN OPENING THE REAR TRUNK, THE ODOR BECAME OVERBEARING. THE VEHICLE WAS TAKEN TO THE DEALER TWICE YET THE DEALER WAS UNABLE TO DUPLICATE A FAILURE WITHIN THE FUEL SYSTEM. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMAT... Read more
Incident date: Apr 22, 2010
MAKING A LEFT TURN IN A JAGUAR 2001 S TYPE, THE STEERING WHEEL LOST ALL POWER AND CRASHED INTO THE MEDIAN. BOUNCED OFF THE MEDIAN INTO THE STREET AND CRASHED INTO A PASSING VEHICLE. *TR
Crash
1 injured
Incident date: Oct 15, 2009
INTERIOR ROOF LINING OVER THE BACK SEAT ALL OF A SUDDEN CAME LOOSE WITHOUT WARNING, FELL DOWN AND DANGLED FROM THE ROOF AND COMPLETELY BLOCKED THE VIEW IN THE REAR VIEW MIRROR OUT OF THE BACK WINDOW. THE VEHICLE OPERATION IN THIS CONDITION WAS TOTALLY UNSAFE TO OPERATE. THE DEALER WHERE I PURCHASED THE VEHICLE AND HAS PROVIDED ROUTINE MAINTENANCE SINCE I HAVE OWNED THE VEHICLE (MAINTENANCE REC... Read more
Incident date: Oct 15, 2009
INTERIOR ROOF LINING OVER THE BACK SEAT ALL OF A SUDDEN CAME LOOSE WITHOUT WARNING, FELL DOWN AND DANGLED FROM THE ROOF AND COMPLETELY BLOCKED THE VIEW IN THE REAR VIEW MIRROR OUT OF THE BACK WINDOW. THE VEHICLE OPERATION IN THIS CONDITION WAS TOTALLY UNSAFE TO OPERATE. THE DEALER WHERE I PURCHASED THE VEHICLE AND HAS PROVIDED ROUTINE MAINTENANCE SINCE I HAVE OWNED THE VEHICLE (MAINTENANCE REC... Read more
Incident date: Jan 1, 2010
I HAVE AN ISSUE WITH THE 'ROAD LEVELING HEADLAMPS.' THEY MOTOR DOWN TO SUCH A POSITION THAT I CAN NO LONGER DRIVE THIS VEHICLE SAFELY AFTER DARK. THE HEAD LAMPS ONLY PROJECT A FEW FEET IN FRONT OF THE VEHICLE MAKING IT VERY DANGEROUS TO DRIVE. I TOOK THIS INTO THE DEALERSHIP, WILDE JAGUAR OF SARASOTA, WHO INFORMED ME THAT THE COST TO MAKE THIS REPAIR WOULD BE IN EXCESS OF $3,000.00. I WAS ALSO... Read more
Incident date: Feb 3, 2010
MY WIFE AND I OWN A 2003 JAGUAR S TYPE. ON THE MORNING OF THE INCIDENT MY WIFE GOT INTO THE PASSENGER SEAT AND I IN THE DRIVERS SEAT. WHEN I TURNED ON THE IGNITION THE PASSENGER SIDE AIR BAG EXPLODED, THE DASH COVER THAT COVERS THE AIR BAG BLEW OUT JUST MISSING MY WIFES HEAD, AND COMPLETELY SMASHED THE WINDSHIELD, RUINING THE COVER AND THE WINDSHIELD. IT ALSO BLEW OUT THE SUNROOF BREAKING THE PLAS... Read more
Incident date: Apr 9, 2010
CAR QUIT RUNNING, WOULD NOT RESTART. TOWED TO DEALERSHIP-KEPT FOR WEEK. COMPUTER SHOWED 4 CODES SO DEALERSHIP COULD NOT REPAIR THE PROBLEM. FOUR DAYS AFTER CAR RETURNED, CAR QUIT RUNNING ON THE HIGHWAY, PULLED OVER TO SHOULDER, IN A FEW MINUTES CAR RESTARTED. *TR
Incident date: Oct 3, 2009
ON 10/03/09 WHILE DRIVING ON HIGH SPEED HIGHWAY (HAD DRIVEN APPROX 150 MILES) AT SPEED OF 65 MPH MY ENGINE SUDDENLY STOPPED. I PAID TO TOW VEHICLE TO MY HOME AUTHORIZED DEALER. FOUND THAT FUSE FOR FUEL PUMP HAD BLOWN. MILEAGE WAS 35,896. AGAIN ON 03/21/10 WHILE DRIVING APPROX 60 MPH ON I-695 (HAD DRIVEN APPROX 160 MILES) MY ENGINE SUDDENLY STOPPED. MILEAGE WAS 37360.TOWED VEHICLE TO SAME ... Read more
Incident date: Mar 21, 2010
SEE ODI NUMBER 1032451 FOR A COMPLAINT FILED BY ME FOR INCIDENT ON 10/03/09. THE SAME TYPE OF EVENT OCCURRED ON 03/21/10. I COVERED IT ALL IN THE FIRST ODI REPORT, BUT I WANT TO MAKE CERTAIN THAT EVERYONE IS AWARE THAT THE FUSE BLEW AGAIN 5 MONTHS LATER AFTER ONLY 1,464 MILES AFTER THE FIRST TIME. SOMETHING IS WRONG WITH THE WIRING OR THE ELECTRICAL SYSTEM IN THIS VEHICLE. THIS IS AN IMPORTANT FUS... Read more
Incident date: Oct 12, 2005
THERE WAS NO CRASH ASSOCIATED WITH THIS PROBLEM. ALL FOUR DOOR LOCKS HAVE BECOME INOPERABLE FROM THE OUTSIDE OF THE VEHICLE. THE PROBLEM CAN BE FIXED BY REPLACING THE DOOR LATCHES. THIS STARTED HAPPENING OCCASIONALLY WHEN THE CAR WAS THREE YEARS OLD AND HAS GOTTEN MUCH WORSE. IN AN EMERGENCY IT WOULD BE IMPOSSIBLE TO OPEN THE DOORS FROM THE OUTSIDE. *TR
Incident date: Nov 10, 2009
JAGUAR S TYPE 2001,WHEN IT WAS ASSEMBLED, THEY USE PLASTIC TIMING TANSIONER WITH A MATAL CHAIN WHICH CAUSE TO WORNOUT FAST AND LOCK THE ENGINE.
Incident date: Oct 3, 2009
TL*THE CONTACT OWNS A 2004 JAGUAR S-TYPE. THE CONTACT WAS DRIVING APPROXIMATELY 65 MPH ON NORMAL ROAD CONDITIONS. THE ENGINE STALLED. THE WARNING LIGHT INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR THE IDENTICAL FAILURES WITH REPLACEMENT OF THE FUEL PUMP FUSE. THE FAILURE OCCU... Read more
Incident date: May 12, 2008
TL* THE CONTACT OWNS A 1998 JAGUAR XJ8. THE CONTACT RECEIVED A MANUFACTURER NOTIFICATION REGARDING SERVICE ACTION NUMBER S514 (CLOSED THROTTLE OPERATION). THE MANUFACTURER PROVIDED A NO CHARGE REMEDY UNDER THE CUSTOMER SATISFACTION PROGRAM. THE LETTER WAS RECEIVED APPROXIMATELY ONE YEAR AGO. THE AUTHORIZED DEALER WAS NOTIFIED IN JANUARY 2010 FOR THE SERVICE REPAIR. HOWEVER, THE SERVICE ACTION NUM... Read more
Incident date: Mar 15, 2010
IN TWO SEPARATE INSTANCES, MY 1998 JAGUAR XK8 HAS STALLED WHILE DRIVING AT HIGHWAY SPEEDS. IN BOTH CASES, I HAD STARTED THE ENGINE FROM COLD AT ABOUT 50 DEGREES AMBIENT TEMPERATURE, DRIVEN ABOUT THREE MILES IN CITY TRAFFIC, AND THEN ENTERED THE FREEWAY. WITHIN ABOUT 1 1/2 MILES, AT A SPEED NEAR 60MPH, THE CAR STALLED. AN ENGINE MONITORING SYSTEM MESSAGE READ: 'ENGINE STALLED" AND "CHECK ENGI... Read more
Incident date: Feb 27, 2008
1. VEHICLE WAS BEING DRIVEN ON A 30 MILE TRIP TO RUN ERRANDS. CRUISE CONTROL WAS USED DURING THE FIRST 2 SEGMENTS OF THE TRIP BUT NOT THEREAFTER. AFTER THREE OR FOUR ERRANDS AND DINNER WE PROCEEDED TO A SMALLER MALL WHERE THE ENGINE WAS STOPPED WITH IGNITION IN RADIO MODE WHILE THE WIFE WENT INTO A STORE FOR A FEW MINUTES. 2.AFTER SHE RETURNED I STARTED UP, BACKED OUT, AND PROCEEDED FORWAR... Read more
Incident date: Sep 15, 2009
2009 JAGUAR XF - SUDDEN ACCELERATION ISSUE ON THREE SEPARATE OCCASIONS. DRIVING ABOUT 20 MPH AND THE CAR ACCELERATED - ABLE TO STOP THE CAR BY PRESSING DOWN FULLY ON THE BRAKES. IT DID NOT RESPOND AT FIRST AND THEN SOMETHING SHIFTED AND THEN THE BRAKES WORKED. WITH FIVE MINUTES, IT DID IT AGAIN AND THE ONLY WAY TO STOP THE CAR WAS TO SLAM IT INTO PARK. THE CAR WAS TOWED INTO THE DEALER AND THE... Read more
Incident date: Apr 16, 2009
I SAW ON THE NEWS TODAY HOW A LADY WAS ENTERING A RESTAURANT PARKING LOT AND HER VEHICLE SUDDEN LURCHED FORWARD AND CAUSED HER TO CRASH INTO A FENCE. WELL IF THE CAR WAS A JAGUAR S TYPE I'M SURE THE COMPANY WOULD TELL HER WHAT THEY TOLD ME. THERE IS NOTHING WRONG WITH THE CAR. I HAD 2004 JAGUAR S TYPE TWICE THE CAR LURCHED FORWARD WHEN I WAS PULLING INTO A PARKING SPOT. I HAD BOTH FEET ON THE ... Read more
Incident date: Mar 5, 2010
ON TWO OCCASIONS MY 2010 JAGUAR XF HAS REV'ED TO BETWEEN 3-4,000 RPM'S WHEN COMING TO A STOP. IT TOOK BOTH FEET ON THE BRAKE, THEN SHIFTING TO NEUTREL AND HITTING IGNITION OFF TO STOP THE ENGINE. ON MARCH 5, 2010 IT TOOK 3 TRIES TO GET THE ENGINE TO RUN CORRECTLY. THE CAR IS NOW AT BOBBY RAHAL JAGUAR FOR SERVICE. *TR
Incident date: Jan 16, 2010
TL*THE CONTACT OWN A 2000 JAGUAR XJ. THE CONTACT STATED THAT THE DRIVER ATTEMPTED TO START THE VEHICLE THAT WAS PARKED IN HIS GARAGE. THE VEHICLE WOULD NOT START. THE CONTACT STATED THAT THE DRIVER AND PASSENGER SMELLED A SLIGHT BURNING ODOR AFTER TRYING TO START THE VEHICLE. THE VEHICLE WAS TOWED TO A PERSONAL MECHANIC ON JANUARY 20, 2010. THE MECHANIC STATED THAT THE TIMING CHAIN GUIDES/TENSIO... Read more
Incident date: Jul 1, 2009
2008 JAGUAR XJL CONSUMER STATED VEHICLE LOST CRUISE CONTROL. *BF THE CONSUMER STATED A WARNING THAT READ "CRUISE UNAVAILABLE PARK BRAKE DEFAULT" ILLUMINATED ON THE DASHBOARD. THE CONSUMER STATED HE PULLED OVER TO READ THE OWNERS MANUAL AND IT STATED THE PARK BRAKE DEFAULT COULD RESULT IN SERIOUS DAMAGE TO THE VEHICLE. ALSO LOOSING CRUISE CONTROL AT 70 MPH WITH SOMEONE ON YOUR BUMPER COULD CAUS... Read more
Incident date: Jan 16, 2010
JAGUAR 2003 TRANSMISSION FAILURE NEARLY CAUSES FATAL ACCIDENT ON HIGHWAY IN GA. DEALER DENIES RECALL # XT307 S941, WILL NOT FIX, SEE HTTP://WWW.ARFC.ORG/COMPLAINTS/2002/JAGUAR/X-TYPE/. *TR
Incident date: Jan 16, 2010
JAGUAR 2003 TRANSMISSION FAILURE NEARLY CAUSES FATAL ACCIDENT ON HIGHWAY IN GA. DEALER DENIES RECALL # XT307 S941, WILL NOT FIX, SEE HTTP://WWW.ARFC.ORG/COMPLAINTS/2002/JAGUAR/X-TYPE/. *TR
Incident date: Jan 7, 2010
I WAS DRIVING FOR ABOUT 1.5 MILES WITH LIGHT TRAFFIC UNTIL I SLOWED AND THEN STOPPED AT A RED LIGHT AT THE CORNER OF HIGHWAY 29 (LAWRENCEVILLE HIGHWAY) AND OAKLAND IN LAWRENCEVILLE, GEORGIA. MY VEHICLE WAS NOT THE FIRST AT THE LIGHT, AS I WAS UNABLE TO TURN RIGHT UNTIL THE LIGHT CHANGED AT LEAST 3 MINUTES LATER. WHEN THE LIGHT FINALLY CHANGED, I WAITED AND THEN TURNED RIGHT, INTO THE LEFT OF THE ... Read more
Incident date: Feb 21, 2010
2010 JAGUAR XKR (NOTE THAT YOUR FORM LATER ONLY ALLOWS AN XF TO BE CLICKED IN ORDER TO PROCEED SO I DID THAT). ON 2-21-10 CAR 1/2 FULL OF GAS. STARTED CAR AND DROVE TWO BLOCKS WHEN SUDDENLY THE ENGINE SHUTOFF AND AMBER ENGINE SYMBOL ("ENGINE MALFUNCTION") LIGHT CAME ON. ABLE TO MOVE STEERING WHEEL A LITTLE (NO POWER STEERING) AND COASTED TO STOP--DOING ABOUT 30 MILES PER HOUR WHEN THE ENGINE SUDDE... Read more