Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 3,627 complaints for JAGUAR
Incident date: Sep 15, 2010
WE JUST BOUGHT A 2009 JAGUAR XF TWO WEEKS AGO. YESTERDAY WHEN PULLING INTO THE DRIVEWAY, THE CAR'S ENGINE SURGED AND I WENT THRU THE GARAGE DOOR AND DIDN'T STOP UNTIL I HIT THE KITCHEN CABINETS, ALL THE WHILE, PRESSING ON THE BRAKE. THERE ARE SKID MARKS FROM THE BEGINNING OF THE DRIVEWAY UNTIL THE CAR STOPPED. NO ONE WAS HURT THANK GOD, BUT COULD HAVE BEEN SERIOUS IF I HAD BEEN ON THE FREEWAY OR A... Read more
Crash
Incident date: Aug 10, 2008
THIS SEEMS TO BE A COMMON PROBLEM IN WHICH NO ONE SEEMS TO WANT TO ADDRESS. THERE IS A KNOWN FLAW IN THE MANUFACTURING PROCESS OF THE JAGUAR X-TYPE MODELS FROM 2002-2005. THE ROCKER PANELS WHICH ARE CONSTRUCTED OF STEEL, WITH NO DRAINAGE HOLES AND NO CORROSION PROTECTION. THIS IS A SAFETY HAZARD AS THE CORROSION IMPACTS THE UNI-BODY CONSTRUCTION WHICH IMPACTS THE SIDE IMPACT STRUCTURE. SEEMS J... Read more
Incident date: Aug 10, 2008
THIS SEEMS TO BE A COMMON PROBLEM IN WHICH NO ONE SEEMS TO WANT TO ADDRESS. THERE IS A KNOWN FLAW IN THE MANUFACTURING PROCESS OF THE JAGUAR X-TYPE MODELS FROM 2002-2005. THE ROCKER PANELS WHICH ARE CONSTRUCTED OF STEEL, WITH NO DRAINAGE HOLES AND NO CORROSION PROTECTION. THIS IS A SAFETY HAZARD AS THE CORROSION IMPACTS THE UNI-BODY CONSTRUCTION WHICH IMPACTS THE SIDE IMPACT STRUCTURE. SEEMS J... Read more
Incident date: Jul 15, 2009
TL* THE CONTACT OWNS A 1990 JAGUAR XJS. THE CONTACT STATED THAT THE DRIVER'S AND PASSENGER'S SEAT BELTS ARE NOT LOCKING INTO PLACE. THE CONTACT STATED PREVIOUSLY THERE WAS A RECALL FOR THE SEAT BELTS FOR HER VEHICLE. THE DEALER WAS CONTACTED AND THEY STATED THAT THEY DO NOT HAVE THE PART TO REPAIR THE SEAT BELT AND THAT IS ON BACKORDER WITH NO ESTIMATED TIME. THERE HAD BEEN NO REPAIRS. THE F... Read more
Incident date: Sep 1, 2010
THE ZENON HEADLIGHTS FLICKER AND SOMETIMES GO OUT. RESTARTING THE CAR SOLVES THE PROBLEM BUT IT RECURS AFTER A FEW MINUTES. SEVERAL INSPECTIONS BY DEALER RESULTED IN NO REPAIR AS THEY SAID THEY COULD NOT MAKE THE PROBLEM OCCUR. JUST AFTER THE WARRANTY EXPIRED THE DEALER TOLD ME THAT BOTH HEADLIGHTS NEEDED TO BE REPLACED AND WOULD NOT BE COVERED UNDER WARRANTY. I PAID TO HAVE THE LIGHTS REPLACED SO... Read more
Incident date: Oct 21, 2009
TL* THE CONTACT OWNS A 1989 JAGUAR XJ6L. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE SEATBELT MOTOR FAILED. THE DEALER ADVISED THAT THEY WOULD REPAIR THE VEHICLE ACCORDING TO THE LIFETIME WARRANTY YET THE PARTS NEEDED FOR REPAIRS WERE NOT READILY AVAILABLE. THE VEHICLE WAS REPAIRED BY THE CONTACT'S PRIVATE MECHANIC. THE MANUFACTURER OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY... Read more
Incident date: Aug 29, 2010
I PURCHASED A 2011 XF THE LAST DAY OF JULY 2010. DURING THE TEST DRIVE AND DURING THE FIRST WEEK, THE CAR HESITATES (FEELS LIKE IT IS RUNNING OUT OF GAS) AND THERE APPEARS TO BE GRINDING UNDER THE ACCELERATION PEDAL. WITHIN WEEKS, THE ENGINE STUMBLED AND STALLED. THESE INCIDENTS OCCUR WITHOUT WARNING AND ARE DANGEROUS; COULD CAUSE AN ACCIDENT. UPDATED IVOQ 10/08/10 *TR
Incident date: Aug 6, 2010
TL*THE CONTACT OWNS A 1998 JAGUAR XJ8. WHILE TRAVELING 70 MPH THE CONTACT RELEASED HIS FOOT OFF OF THE ACCELERATOR PEDAL AND NOTICED THAT THE VEHICLE HAD SUDDENLY SHUT OFF WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED AND 2 YEARS PRIOR THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHERE THE THROTTLE BODY WAS REPLACED. THE FAILURE MILEAGE WAS 62000 AND THE CURRENT MILEAGE WAS 68000.
Incident date: Aug 23, 2010
TL*THE CONTACT OWNS A 1988 JAGUAR XJS. WHILE DRIVING APPROXIMATELY 30 MPH HE SMELLED A STRONG ODOR OF GASOLINE. HE STATED THAT THE SMELL WAS SO STRONG THAT IT GAVE HIM A HEADACHE. HE ADDED FUEL TO THE VEHICLE AND THOUGHT THAT HE HAD SPILLED SOME FUEL ON HIM. HE REFERENCED RECALL 90V123000,FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY AND TOOK THE VEHICLE TO THE DEALER. THE DEALER ADVISED HIM THAT T... Read more
Incident date: Aug 26, 2010
MY JAGUAR XK 2007'S ACCELERATOR PEDAL GOT STUCK IN THE ON POSITION. I WAS TRAVELING AT APPROXIMATELY 10-20 MILES ON HOUR WHEN I PUNCHED THE GAS PEDAL TO ABOUT 60 MILES AN HOUR. WHEN I RELEASED THE GAS PEDAL THE ACCELERATION CONTINUED. I THEN APPLIED THE BRAKE AND THE CAR CONTINUED TO ACCELERATE. I THEN PUSHED THE BRAKE TO THE FLOOR AND SHIFTED INTO SPORTS MODE AND DOWNSHIFTED. AT SOME POINT THE AC... Read more
Incident date: Aug 15, 2010
2011 XJ IS EXHIBITING PROBLEMS SIMILAR TO THOSE CONTAINED IN NHTSA CAMPAIGN ID NUMBER: 10V332000 FOR THE XK AND XF. SPECIFICALLY, VEHICLE ENGINE WILL STUTTER AS IF ABOUT TO STALL, WHICH IS MOST NOTICEABLE WITHIN THE FIRST 30 MINUTES AFTER START UP, BUT PERSISTS IN VARYING DEGREES AT ALL TIMES, ESPECIALLY WHEN IDLING. PROBLEM IS PROGRESSIVELY WORSENING. PROBLEM REPORTED TO DEALER WHO HAD INDICAT... Read more
Incident date: Aug 15, 2010
2011 XJ IS EXHIBITING PROBLEMS SIMILAR TO THOSE CONTAINED IN NHTSA CAMPAIGN ID NUMBER: 10V332000 FOR THE XK AND XF. SPECIFICALLY, VEHICLE ENGINE WILL STUTTER AS IF ABOUT TO STALL, WHICH IS MOST NOTICEABLE WITHIN THE FIRST 30 MINUTES AFTER START UP, BUT PERSISTS IN VARYING DEGREES AT ALL TIMES, ESPECIALLY WHEN IDLING. PROBLEM IS PROGRESSIVELY WORSENING. PROBLEM REPORTED TO DEALER WHO HAD INDICAT... Read more
Incident date: Apr 30, 2010
JUST GOOGLE "JAGUAR THROTTLE BODY" AND SEE HOW MANY PROBLEMS CUSTOMERS ARE HAVING. MY 2005 XJ8LWB WITH LESS THAN 60,000 MILES EXPERIENCED A THROTTLE BODY FAILURE WHILE TRAVELING ON THE INTERSTATE. I LOST POWER AS THE ENGINE WENT TO IDLE SPEED AND AN "ENGINE FAULT" MESSAGE ALERTED ME THAT THERE WAS A PROBLEM. FORTUNATELY, I WAS ABLE TO MAKE IT TO THE SHOULDER AND CREEP DOWN AN EXIT, WHERE I WAS ... Read more
Incident date: Aug 23, 2010
TL* THE CONTACT OWNS A 2004 JAGUAR XJ8. THE CONTACT WAS DRIVING 15 MPH WHEN THE FRONT DRIVER SIDE STRUT FRACTURED CAUSING THE SUSPENSION TO COLLAPSE. THE CONTACT TOOK THE VEHICLE TO THE DEALER TO HAVE THE STRUT, DAMPER SPRING AND AIR SUSPENSION SPRING COMPRESSOR REPLACED. WITHIN FIVE WEEKS, THE ENTIRE SUSPENSION FAILED, CAUSING ALL FOUR SHOCKS AND STRUTS TO MALFUNCTION. THE CONTACT STATED THAT ... Read more
Incident date: Aug 18, 2010
NOTED A METAL FATIGUE VERTICAL SEPARATION IN THE RIGHT REAR TRAILING ARM OF THE REAR SUSPENSION APPROXIMATELY 4 IN LONG. NO DAMAGE TO THE LINK IS NOTED AND APPEARS TO BE A STRESS FRACTURE. COMPLETE FRACTURE OF THE LINK COULD OCCUR AT SPEED IF A ROAD HAZARD, I.E. POTHOLE OR ROUGH ROAD SURFACE IS ENCOUNTERED CAUSING THE REAR WHEEL TO POSSIBLY SEPARATE FROM THE VEHICLE. MANUFACTURER WAS NOTIFIED DIRE... Read more
Incident date: Jan 28, 2010
DRIVER'S SEAT COMPLETELY DETACHED FROM VEHICLE FRAME AND WAS LOOSE FROM SEAT FRAME BOX. 2004 JAGUAR X-TYPE. FRAME WAS REPLACED. APPEARS THAT THERE IS A SERIES PROBLEM WITH DRIVER'S SEATS ON THIS MODEL. JAGUAR HAS A HIDDEN WARRANTY ON THE FRONT SEAT OF SOME VINS IN THIS MODEL DUE TO NEED TO SHIM TRACKS. DEALER ADVISES THAT THERE IS NO RECALL ON THIS VIN FOR FRONT SEAT ISSUES. CAR HAD APPROXI... Read more
Incident date: Feb 12, 2007
POWER TRAIN, SIX MONTHS AFTER PURCHASING MY BRAND NEW 2007 JAGUAR X-TYPE IN OCTOBER OF 2006 THE AUTO WAS PUT IN THE SHOP (DEALER MONTCLAIR JAGUAR)AND THEY HELD IT FOR 4 TO 6 WEEKS TO REPLACE THE POWER TRAIN. THE BUSHINGS HAVE ALSO BEEN PROBLEMS FROM DAY ONE AND THE BRAKES SQUEAK ALL OF THE TIME. *TR
Incident date: Jun 21, 2010
I PURCHASED A 2011 JAGUAR XF IN JUNE 2010. WITHIN THE FIRST WEEK, THE CAR SUDDENLY CUT OFF AS WE WERE DRIVING ON CITY STREETS AT LESS THAN 20M MPH. THE SYSTEM SHUT DOWN AND WOULD NOT MOVE. OTHER CARS WERE BEHIND US. THIS ISSUE OCCURRED 4 TIME THUS FAR. THE LAST TIME THIS HAPPENED, THE CAR SYSTEM MESSAGE INDICATED AN OVERHEATING CONDITION. *TR
Incident date: Jun 21, 2008
EMERGENCY HAND BRAKE FAILURE. APPROX 2 YEARS AGO, WE VISITED FRIENDS FOR DINNER. I PARKED MY CAR IN THEIR SHORT, REASONABLY STEEP DRIVEWAY. AFTER DINNER, AND WHEN WE WERE GETTING READY TO LEAVE, MY WIFE GOT INTO THE VEHICLE AND I WAS SAYING GOOD NIGHT TO OUR HOSTS, WHEN THE CAR STARTED ROLLING BACKWARDS AND CRASHED INTO ANOTHER GUEST'S VEHICLE THAT HAD PARKED BEHIND US. THE EMERGENCY HAND BRAKE WA... Read more
Crash
Incident date: Aug 13, 2010
TL*THE CONTACT OWNS A 2001 JAGUAR S TYPE. WHILE DRIVING 30 MPH AND APPLYING THE BRAKES THE VEHICLE BEGAN SLIDING AND PULLING TO THE LEFT. THE CONTACT STATED THAT HE NEEDED AN ALIGNMENT WHEN THE VEHICLE WAS DIAGNOSED BY A MECHANIC AND THEY STATED THAT THE BALL JOINTS WERE TOO LOSE AND THE SUSPENSION DID NOT MEET THE SPECIFICATIONS. THE DEALER WAS CONTACTED AND STATED THAT HIS VEHICLE WAS NOT AF... Read more
Incident date: Aug 6, 2010
UNINTENDED ACCELERATION WHEN BRAKING. DESCRIPTION OF INCIDENT AUGUST 5, 2010 I DID NOT DRIVE THE CAR, IT WAS PARKED IN FRONT OF MY APARTMENT. AUGUST 6, 2010 AT 12:15PM I DROVE FROM MY APARTMENT TO THE PEBBLE BEACH LODGE PARKING LOT (APPROX. 5 MILES AND 10 MINUTES). AT 4:15PM AND AFTER A LONG LUNCH AT THE LODGE I DROVE MILE TO MY BANK PARKING LOT NEAR THE LODGE. I WENT TO THE BANK AND T... Read more
Incident date: Aug 3, 2010
RIGHT FRONT AXLE BROKE WHILE DRIVING! THANK GOD I WAS GOING BELOW 5 MILES IN THE SHOPPING CENTER PARKING LOT. HOW COULD THIS HAVE HAPPEN. IT WAS JUST 2 MONTHS AGO I HAD NEW BRAKES AND WHEEL BEARINGS PUT ON THE CAR AND THE AUTOMOTIVE PLACE SAID MY CAR WAS SAFE TO DRIVE. *TR
Incident date: Aug 3, 2010
RIGHT FRONT AXLE BROKE WHILE DRIVING! THANK GOD I WAS GOING BELOW 5 MILES IN THE SHOPPING CENTER PARKING LOT. HOW COULD THIS HAVE HAPPEN. IT WAS JUST 2 MONTHS AGO I HAD NEW BRAKES AND WHEEL BEARINGS PUT ON THE CAR AND THE AUTOMOTIVE PLACE SAID MY CAR WAS SAFE TO DRIVE. *TR
Incident date: Jul 14, 2010
PLASTIC ADJUSTERS ON HEADLIGHTS BREAK WHEN THEY BECOME BRITTLE LEAVING THE LIGHTS AIMING AT THE GROUND. HEADLIGHT BULBS CONSTANTLY BURN OUT. AMBER LIGHT WITH "CRUISE CONTROL NOT AVAILABLE" HAS THE AFFECT OF LIMITING THE RPM TO ABOUT 2800RPM, PAST THIS THE ENGINE QUITS AND STARTS AGAIN UNDER 2800RPM. HOLD THE ACCELERATOR DOWN AND THE ENGINE BUCKS ON AND OFF. THIS IS DANGEROUS AS YOU CANNOT ACCELER... Read more
Incident date: Jul 14, 2010
PLASTIC ADJUSTERS ON HEADLIGHTS BREAK WHEN THEY BECOME BRITTLE LEAVING THE LIGHTS AIMING AT THE GROUND. HEADLIGHT BULBS CONSTANTLY BURN OUT. AMBER LIGHT WITH "CRUISE CONTROL NOT AVAILABLE" HAS THE AFFECT OF LIMITING THE RPM TO ABOUT 2800RPM, PAST THIS THE ENGINE QUITS AND STARTS AGAIN UNDER 2800RPM. HOLD THE ACCELERATOR DOWN AND THE ENGINE BUCKS ON AND OFF. THIS IS DANGEROUS AS YOU CANNOT ACCELER... Read more
Incident date: Jul 14, 2010
PLASTIC ADJUSTERS ON HEADLIGHTS BREAK WHEN THEY BECOME BRITTLE LEAVING THE LIGHTS AIMING AT THE GROUND. HEADLIGHT BULBS CONSTANTLY BURN OUT. AMBER LIGHT WITH "CRUISE CONTROL NOT AVAILABLE" HAS THE AFFECT OF LIMITING THE RPM TO ABOUT 2800RPM, PAST THIS THE ENGINE QUITS AND STARTS AGAIN UNDER 2800RPM. HOLD THE ACCELERATOR DOWN AND THE ENGINE BUCKS ON AND OFF. THIS IS DANGEROUS AS YOU CANNOT ACCELER... Read more
Incident date: Jul 30, 2010
SEAT BELT ON DRIVERS SIDE DID NOT PROTECT DRIVER OF 2006 JAGUAR S TYPE WHEN REAR ENDED BY PICK UP TRUCK ON JULY 30,2010. RESULT OF ACCIDENT CAUSE HEAD TO HIT SUNVISOR AND STEERING WHEEL CAUSING HEAD AND CHEST INJURY. THE FRONT PASSENGERS SEAT BELT DID KEEP PASSENGER SECURE ONLY RESULTING IN WHIP LASH. *TR
Crash
Incident date: Aug 5, 2010
I LEASED A BRAND NEW, 2011 JAGUAR XJ SUPERCHARGED, AND HAVE EXPERIENCED SEVERAL PROBLEMS WITHIN THE FIRST 1,000 MILES, THE FIRST OF WHICH PRESENTS A SEVERE SAFETY RISK. 1) THE TFT DIGITAL SPEEDOMETER DISPLAY WILL VANISH WITHOUT WARNING. WHEN THIS HAPPENS, YOU HAVE NO IDEA HOW FAST YOU ARE GOING. THE PROBLEM USUALLY HAPPENS WHEN EXITING A DARK GARAGE AND ENTERING DAYLIGHT, BUT ALSO HAS HAPPEN... Read more
Incident date: Jan 1, 1901
2006 JAGUAR X-TYPE. CONSUMER STATES SEAT BELT DOES NOT CONNECT PROPERLY *TGW THE CONSUMER STATED ONCE THE SEAT BELT WAS BUCKLED, IT RELEASED UPON GOING OVER BUMPS. *JB
Incident date: Jul 15, 2010
1. THIS IS MY 3RD SUA. SEE 10320564 FOR 1ST 2. TRIP COMPONENTS: COUNTRY ROADS, A FERRY, CITY STREETS, AND FWY FOR APPROX. 40 MILES. THE INCIDENT OCCURRED AFTER 10 MILES OF FWY AND DURING APPROX. 1.5 MILES OF CITY STREETS. 2. I TURNED ONTO A SEMI-STEEP ST. APPROACHING A MALL. THE 2ND LIGHT BEFORE THE MALL CHANGED AND I WAS GOING FAST ENOUGH TO DOWNSHIFT TO AID BRAKING. I WAS THE 3RD CAR ... Read more
Incident date: Apr 1, 2010
TL* THE CONTACT OWNS A 2003 JAGUAR X TYPE. THE CONTACT STATED WHILE PARKED ON AN INCLINE, THE CONTACT SHUT OFF THE VEHICLE AND ENGAGED THE EMERGENCY BRAKE BEFORE EXITING THE VEHICLE. THE EMERGENCY BRAKE DID NOT ENGAGE. THE VEHICLE ROLLED BACKWARD DOWN THE HILL AND CRASHED INTO A MOVING TRUCK. THERE WERE NO INJURIES. THE CONTACT STATED THE EMERGENCY BRAKE WOULD NOT HOLD UNLESS THERE WAS TREMENDOUS ... Read more
Crash
Incident date: Jun 15, 2010
REAR BRAKE ISSUE. TOOK MY 2009 XF TO THE DEALER FOR AN OIL CHANGE. I WAS INFORMED THAT THE REAR BRAKES WERE GONE AND THE TIRES NEEDED TO BE REPLACED. I WAS INFORMED BY THE DEALER THAT THE REAR BRAKES ARE LUCKY TO GET 7500 MILES. "IT JUST THE WAY IT IS". I HAD THE BRAKES CHANGED & TOOK THE CAR TO A HIGH PERFORMANCE ALIGNMENT SHOP. 1ST WE FOUND THE DEALER NEVER ALIGNED THE TIRES "EVEN THOUGH T... Read more
Incident date: May 9, 2010
AIRBAG LIGHTS COMING ON IN JAGUAR XK8 2006 BETWEEN JANUARY 2009 AND MAY 2009. WE TOOK THE CAR IN 4 TIMES FOR AIRBAG LIGHTS COMING ON (EACH TIME "REPAIRED"). EACH TIME THE CONNECTIONS WERE "CORRECTED". THE FIRST TIME REPLACED A BLOWN FUSE; THE SECOND TIME THE SYSTEM WAS NOT COMMUNICATING AND REPLACED A POWER FUSE; THE THIRD TIME PARTS WERE ORDERED AND THEN LATER REPLACED BLOWN FUSE AND THE SEAT HA... Read more
1 injured
Incident date: Jul 14, 2010
ON JULY 14, 2010, MY CAR STARTING DRIVING SLUGGISH, AS IF PULLING HEAVY WEIGHT. THE GEAR BOX FAULT LIGHT TURNED ON. ON 7-16-2010, I TOOK MY VEHICLE TO THE DEALER AND WAS TOLD IT WOULD COST ME $2,800 PLUS TAX TO CHANGE THE GEAR BOX WITH A ONE YEAR GUARANTEE. MY SECOND OPTION WAS TO INSTALL A NEW TRANSMISSION AT A COST OF OVER $5,000. TWO MONTHS AGO I SPENT $5,000 ON A NEW ELECTRICAL SYSTEM AND FUE... Read more
Incident date: Jul 14, 2010
ON JULY 14, 2010, MY CAR STARTING DRIVING SLUGGISH, AS IF PULLING HEAVY WEIGHT. THE GEAR BOX FAULT LIGHT TURNED ON. ON 7-16-2010, I TOOK MY VEHICLE TO THE DEALER AND WAS TOLD IT WOULD COST ME $2,800 PLUS TAX TO CHANGE THE GEAR BOX WITH A ONE YEAR GUARANTEE. MY SECOND OPTION WAS TO INSTALL A NEW TRANSMISSION AT A COST OF OVER $5,000. TWO MONTHS AGO I SPENT $5,000 ON A NEW ELECTRICAL SYSTEM AND FUE... Read more
Incident date: Jul 13, 2010
TL* THE CONTACT OWNS A 2010 JAGUAR XF. WHILE TRAVELING AT 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS AWAITING A DIAGNOSIS OF THE FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 9,000.
Incident date: Jul 6, 2010
WHILE DRIVING ON 95 SOUTH IN RI AT APPROX. 60MPH, MY 2004 JAGUAR XJ8 SUDDENLY LOST ALL POWER, INCLUDING ENGINE, STEERING AND BRAKING ABILITIES. IT NEARLY RESULTED IN A MULTI CAR FATAL ACCIDENT FROM BEING HIT FROM BEHIND. THE DEALER STATED, AFTER A SYSTEMS CHECK, THAT AN ACCELERATOR PEDAL SENSOR HAD FAILED RESULTING IN A $500.00 REPLACEMENT COST. THIS IS A VERY DANGEROUS DEFECT THAT SHOULD HAVE B... Read more
Incident date: May 22, 2009
TL*THE CONTACT OWNS A 1991 JAGUAR XJ6. THE CONTACT STATED THAT NHTSA RECALL CAMPAIGN ID NUMBER: 93V179000, SEAT BELTS WAS RELATED TO HIS VIN. THE DEALER STATED THAT THEY DON'T HAVE THE PART TO REPAIR THE SEAT BELT. THE CONTACT WAS WAITING ON THE PART FOR TWO YEARS. THE FAILURE MILEAGE WAS 184000 AND THE CURRENT MILEAGE WAS 191000. UPDATED 09/07/10. *LJ UPDATED 09/14/10*JB
Incident date: Mar 18, 2010
THE FRONT SEAT TRACK DISENGAGED UNDER HARD BRAKING THROWING ME VIOLENTLY INTO THE STEERING WHEEL AND CAUSED ME TO LOSE CONTROL OF THE VEHICLE, NEARLY CAUSING AN ACCIDENT. *TR
Incident date: Jun 24, 2010
TL*THE CONTACT OWNS A 2000 JAGUAR S-TYPE. THE SIDE AIR BAG ON THE DRIVERS SIDE SUDDENLY DEPLOYED WHILE DRIVING 35 MPH. NO ONE WAS INJURED AND THE CONTACT WAS ABLE TO DRIVE TO HER RESIDENCE. THE MANUFACTURER WAS CALLED AND INFORMED HER TO TAKE THE VEHICLE TO THE DEALER SO THAT THEY COULD PERFORM A DIAGNOSTIC TEST IN ORDER TO VIEW THE ERROR CODE AND DETERMINE WHY THE AIR BAG DEPLOYED. THE VEHICLE WA... Read more
Incident date: Jun 15, 2010
THE TRANSMISSION STICKS IN DRIVE. JAGUAR SERVICE ACTION K048 WAS PERFORMED AFTER ABOUT THE FOURTH TIME IT STUCK IN GEAR. AFTER DEALER HAD CAR FOR SEVERAL DAYS ONLY 2 HOURS AFTER PICKING IT UP IT WAS DRAGGED WITH THE WHEELS LOCKED UP BACK ON THE TOW TRUCK WITH THE TRANSMISSION STUCK IN DRIVE. THE CAR HAS BEEN AT THE DEALER NOW FOR 15 DAYS AND ALL WE ARE BEING TOLD IS THAT THE TRANSMISSION CONTRO... Read more
Incident date: Jun 25, 2010
TL* THE CONTACT OWNS A 2006 JAGUAR XJ8 (N/A). THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50MPH THE VEHICLE BEGAN TO OVERHEAT AND THE POWER STEERING FAILED. THE VEHICLE WAS TOWED TO A MECHANIC WHO STATED THE BELT TENSIONER AND CRANKSHAFT WERE DEFECTIVE. THE VEHICLE WAS TAKEN TO A JAGUAR DEALER. THEY STATED THAT THE CRANKSHAFT PULLEY WAS DEFECTIVE AND HAD COME LOOSE. THEY TOLD HIM THA... Read more
Incident date: Mar 28, 2010
TL* THE CONTACT OWNS A 2001 JAGUAR XJ8. THE CONTACT STATED WHEN STARTING THE VEHICLE, THE CHECK ENGINE AND ERROR WARNING LIGHTS WERE ILLUMINATED. THE PERFORMANCE OF THE ENGINE WAS RESTRICTED WITH MINIMAL ENGINE POWER. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE CONTACT WAS ADVISED THE FAILURE POTENTIALLY WAS CAUSED BY THE PRIMARY OR SECONDARY TIMING CHAIN TENSIONER. THE DEALER ADVISED HAVING THE... Read more
Incident date: Jun 25, 2010
I WAS DRIVING ON AN INTERNAL ROAD ~45MPH, NOT ACCELERATING , JUST MAINTAINING SPEED. THE ENGINE BASICALLY SHUT DOWN, AND I HAD TO PULL ONTO THE SHOULDER. THE CAR WAS BARELY MOVING EVEN THOUGH THE ACCELERATOR WAS DEPRESSED TO THE FLOOR, ENGINE LIGHT ON, AS WELL AS "ENGINE SYSTEMS FAULT, PARKBRAKE FAULT, DSC NOT AVAILABLE" MESSAGE SHOWING UP ON THE DASH. I RESTARTED THE CAR BUT NOW THE BATTERY LIGHT... Read more
Incident date: Jun 25, 2010
I WAS DRIVING ON AN INTERNAL ROAD ~45MPH, NOT ACCELERATING , JUST MAINTAINING SPEED. THE ENGINE BASICALLY SHUT DOWN, AND I HAD TO PULL ONTO THE SHOULDER. THE CAR WAS BARELY MOVING EVEN THOUGH THE ACCELERATOR WAS DEPRESSED TO THE FLOOR, ENGINE LIGHT ON, AS WELL AS "ENGINE SYSTEMS FAULT, PARKBRAKE FAULT, DSC NOT AVAILABLE" MESSAGE SHOWING UP ON THE DASH. I RESTARTED THE CAR BUT NOW THE BATTERY LIGHT... Read more
Incident date: Jun 19, 2010
TL* THE CONTACT OWNS A 2001 JAGUAR S-TYPE. WHILE DRIVING AT 3 MPH, THERE WAS AN UNUSUAL SQUEAKING NOISE FROM THE FRONT WHEELS. THE VEHICLE WAS TAKEN TO A LOCAL AUTO REPAIR FACILITY WHERE THE MECHANIC ADVISED THE CONTACT THAT THE BALL JOINTS WERE LOOSE AND WOULD NEED TO BE REPLACED. THE CONTACT INQUIRED WITH THE MANUFACTURER ABOUT NHTSA RECALL CAMPAIGN ID NUMBER: 00V359002 (SUSPENSION: FRONT: CONTR... Read more
Incident date: Jun 17, 2010
RE: [XXX] JAGUAR 2001 XKR # [XXX] DEAR SIR; MY 2001 XKR IS LEAKING HYDRAULIC FLUID AT THE ROOF LATCH FOR THE SECOND TIME. IT LEAKS HYDRAULIC FLUID ON THE DRIVER AND PASSENGER WHEN DRIVING DOWN THE HIGHWAY. THE FLUID ESCAPES FROM AN AREA BY THE GARAGE DOOR OPENER. IT IS LEAKING FROM A DEFECTIVE FITTING ON THE CONVERTIBLE ROOF LATCH LOCATED AT... Read more
Incident date: Jun 17, 2010
RE: [XXX] JAGUAR 2001 XKR # [XXX] DEAR SIR; MY 2001 XKR IS LEAKING HYDRAULIC FLUID AT THE ROOF LATCH FOR THE SECOND TIME. IT LEAKS HYDRAULIC FLUID ON THE DRIVER AND PASSENGER WHEN DRIVING DOWN THE HIGHWAY. THE FLUID ESCAPES FROM AN AREA BY THE GARAGE DOOR OPENER. IT IS LEAKING FROM A DEFECTIVE FITTING ON THE CONVERTIBLE ROOF LATCH LOCATED AT... Read more
Incident date: Jun 17, 2010
RE: [XXX] JAGUAR 2001 XKR # [XXX] DEAR SIR; MY 2001 XKR IS LEAKING HYDRAULIC FLUID AT THE ROOF LATCH FOR THE SECOND TIME. IT LEAKS HYDRAULIC FLUID ON THE DRIVER AND PASSENGER WHEN DRIVING DOWN THE HIGHWAY. THE FLUID ESCAPES FROM AN AREA BY THE GARAGE DOOR OPENER. IT IS LEAKING FROM A DEFECTIVE FITTING ON THE CONVERTIBLE ROOF LATCH LOCATED AT... Read more
Incident date: Apr 30, 2010
2010 JAGUAR XFR. CONSUMER STATES ENGINE MALFUNCTION *TGW THE CONSUMER STATED HIS WIFE WAS DRIVING 70 MPH ON THE INTERSTATE WHEN THE ENGINE SUDDENLY QUIT RUNNING. THE CONSUMERS WIFE MANAGED TO MANEUVER THE VEHICLE TO A NARROW STRIP BETWEEN THE OUTER LEFT EDGE OF THE FAST LANE AND GUARD RAIL. THE VEHICLE WOULD NOT RESTART; AND THE DASHBOARD DISPLAY SAID ENGINE MALFUNCTION. PRIOR TO THE INCIDENT, TH... Read more