Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 3,627 complaints for JAGUAR
Incident date: Jul 8, 2011
SEAT SUPPORT BRACKET (DRIVER SIDE RIGHT REAR) CRACKED IN HALF CAUSING SEAT TO SHIFT SUDDENLY. CAUSING DRIVER TO MAKE UNINTENDED STEERING INPUTS. SECOND OCCURRENCE SAME AS ABOVE EXCEPT LEFT REAR BRACKET CRACKED IN HALF ON JUNE 10, 2012 *TT
Incident date: Jun 20, 2011
TL* THE CONTACT OWNS A 2003 JAGUAR X-TYPE. THE CONTACT STATED THAT THE VEHICLE WOULD ACCELERATE ABNORMALLY EVEN WITH THE BRAKES ENGAGED. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THAT THEY COULD NOT DUPLICATE THE FAILURE AFTER INSPECTING THE BRAKES AND SCANNING THE ENTIRE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES BUT THEY COULD NOT DUPLICATE THE FAILURE. THE CONTACT STATED T... Read more
Incident date: May 17, 2012
TL* THE CONTACT OWNS A 2003 JAGUAR X-TYPE. THE CONTACT WAS SITTING AT A STOP LIGHT WHEN THE VEHICLE ACCELERATED ABNORMALLY. THE CONTACT STATED THAT WHILE HIS FOOT WAS ON THE BRAKES, THE VEHICLE WOULD NOT SLOW DOWN. THE CONTACT HAD TO AVOID CRASHING INTO ANOTHER VEHICLE AND AS HE SWERVED, HE ENDED UP CRASHING INTO A TREE, CAUSING THE TIRE TO BUST. THE CONTACT SUSTAINED MINOR INJURIES. THE VEHICLE W... Read more
Crash
1 injured
Incident date: May 2, 2012
ON 05/02/2012. I WAS PREPARING TO PARK MY 2009 JAGUAR FX, CAME TO COMPLETE STOP... WHEN IT SUDDENLY ACCELERATED, I HAD THE BRAKE ON, I COULD BARELY HOLD IT BACK ,IT JUMPED THE CURB .....I COULD NOT STOP THAT CAR ,IT WAS TRYING TO CLIMB A CHAIN LINK FENCE... THE ONLY THING THAT STOP THE CAR WAS WHEN I HIT THE STEEL POLE...THERE WAS $8,200.00 WORTH OF DAMAGE DONE TO THIS CAR.... MY SON AND I WE... Read more
Crash
Incident date: May 2, 2012
ON 05/02/2012. I WAS PREPARING TO PARK MY 2009 JAGUAR FX, CAME TO COMPLETE STOP... WHEN IT SUDDENLY ACCELERATED, I HAD THE BRAKE ON, I COULD BARELY HOLD IT BACK ,IT JUMPED THE CURB .....I COULD NOT STOP THAT CAR ,IT WAS TRYING TO CLIMB A CHAIN LINK FENCE... THE ONLY THING THAT STOP THE CAR WAS WHEN I HIT THE STEEL POLE...THERE WAS $8,200.00 WORTH OF DAMAGE DONE TO THIS CAR.... MY SON AND I WE... Read more
Crash
Incident date: May 21, 2012
I WILL START BY SAYING THAT I LOVE MY JAGUAR. IT IS THE BEST CAR I HAVE EVER HAD, WITH ONE EXCEPTION. THIS IS NOW THE FIFTH INCIDENT OF CRACKING RIMS (SIZE 7.5X180 ET52.5) ON MY 2005 JAGUAR X-TYPE (EQUIPPED WITH THE SPORT PREMIUM PACKAGE). I WENT OUT TO PUT THE GARBAGE OUT ON SUNDAY, 20MAY12, WHEN I NOTICED THE FRONT DRIVER'S TIRE WAS LOW. I CHECKED THE PRESSURE, AND THE GUAGE SHOWED 0. THAT N... Read more
JAGUAR
VANDEN PLAS
(2004) — VEHICLE SPEED CONTROL
May 17, 2012
Incident date: May 12, 2012
ON SATURDAY, MAY 12, 2012 I WAS PULLING INTO A PARKING SPACE AT THE POST OFFICE. THE CAR SUDDENLY LURCHED FORWARD AT A HIGH RATE OF SPEED AND MY BRAKES WERE NON RESPONSIVE, MY CAR SLAMMED INTO THE CURB. HAD THERE BEEN A PEDESTRIAN CROSSING THE PARKING LOT AT THAT TIME, THE RESULTS COULD HAVE BEEN FATAL. *TR
JAGUAR
VANDEN PLAS
(2004) — SERVICE BRAKES
May 17, 2012
Incident date: May 12, 2012
ON SATURDAY, MAY 12, 2012 I WAS PULLING INTO A PARKING SPACE AT THE POST OFFICE. THE CAR SUDDENLY LURCHED FORWARD AT A HIGH RATE OF SPEED AND MY BRAKES WERE NON RESPONSIVE, MY CAR SLAMMED INTO THE CURB. HAD THERE BEEN A PEDESTRIAN CROSSING THE PARKING LOT AT THAT TIME, THE RESULTS COULD HAVE BEEN FATAL. *TR
Incident date: Feb 15, 2012
TL* THE CONTACT OWNS A 1998 JAGUAR XJ8. WHILE STOPPED, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL BUT THE VEHICLE WOULD NOT ACCELERATE. THE VEHICLE BEGAN TO ACCELERATE ONCE THE SPEEDOMETER DISPLAYED 15 MPH. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR A DIAGNOSTIC TEST. THE MECHANIC STATED THAT THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER: 99V138000 (POWER TRAIN:AUTOMATIC TRANSMISSIO... Read more
Incident date: Apr 1, 2012
FUEL TANK HAS CRACK CAUSING PETROL ODORS AND POOLING OF GASOLINE ON TANK BEHIND BACK SEAT. *JS
Incident date: Aug 15, 2011
TL* THE CONTACT OWNS A 1987 JAGUAR XJS. THE CONTACT STATED WHEN STARTING THE VEHICLE, AN ABNORMAL POP WAS HEARD FROM THE FUEL TANK. THE CONTACT OPENED THE FUEL PUMP VALVE AND GASOLINE BEGAN LEAKING FROM THE TANK. IN ADDITION, THE CONTACT COULD SMELL GASOLINE INSIDE THE VEHICLE WHEN DRIVING 5 MPH AND ABOVE. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE DEALER WAS UNABLE TO DIAGNOSE THE VEHICLE. THE M... Read more
Incident date: Mar 30, 2012
THE ENGINE STALLED WITHOUT WARNING JUST BEFORE I WAS ABOUT TO MAKE A LEFT-HAND TURN. *JS
Incident date: Apr 3, 2012
LAST YEAR THE CAR EXHIBITED SEVERE CORROSION IN THE RIGHT AND LEFT "A" PILLAR AREA AT THE BOTTOM WHERE IT BLENDS WITH THE ROCKER PANEL.WORKING ON THE CAR RECENTLY, THE CORROSION HAS PROGRESSED TO THE POINT WHERE THE FRONT JACK LIFT POINT AS OUTLINED IN THE OWNERS MANUAL, IS COMPLETELY UNSAFE TO LIFT FROM. THE CRYSTALLIZATION OF THE METALS ARE PASSED THE SAFE POINT. MY MAJOR CONCERN IS AT WHAT ... Read more
Incident date: Feb 8, 2011
TL* THE CONTACT OWNS A 2005 JAGUAR S-TYPE. THE CONTACT STATED THAT FUEL WAS LEAKING FROM THE FUEL TANK AND ONTO THE REAR SEAT. THE CONTACT TOOK THE VEHICLE TO A LOCAL MECHANIC WHERE THE FAILURE WAS CONFIRMED. THE CONTACT REFERENCED NHTSA CAMPAIGN I.D. NUMBER: 06V418000 (FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY) AND CALLED THE MANUFACTURER. THE MANUFACTURER ADVISED THAT DUE TO THE VIN NUMBER, ... Read more
Incident date: Mar 2, 2012
TL* THE CONTACT OWNS A 1998 JAGUAR XJ8. WHILE TRAVELING 20 MPH, THE CONTACT NOTICED THAT THE TRANSMISSION FAULT WARNING LIGHT WAS ILLUMINATED. MOMENTS LATER, THE VEHICLE SLIGHTLY HESITATED BEFORE ACCELERATING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CURRENT AND THE FAILURE MILEAGE WAS 74,000.
Incident date: Feb 1, 2012
TL* THE CONTACT OWNS A 1992 JAGUAR XJ6. THE CONTACT STATED THAT THE FRONT DRIVER AND PASSENGER SEAT BELTS WOULD NOT RETRACT OR TIGHTEN WHILE IN USE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS INFORMED THAT THE TRACKING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CURRENT AND THE FAILURE MILEAGES WERE 100,000.
JAGUAR
VANDEN PLAS
(1998) — SERVICE BRAKES, HYDRAULIC
Mar 5, 2012
Incident date: Mar 5, 2012
ENGINE STALLS AT ANY SPEEDS WITH NO ADVANCE WARNING. POWER STEERING AND POWER BRAKES ARE THEREFORE ALSO INOPERABLE. VEHICLE MUST BE COASTED IN THIS CONDITION TO A STOP AND PUT IN "PARK" BEFORE IT WILL RESTART. THIS OBVIOUSLY IS A LIFE-THREATENING MANEUVER IN MULTIPLE LANES OF 70 MPH SPECIALLY WHEN MY WIFE AND KIDS ARE IN THE CAR. *TR
JAGUAR
VANDEN PLAS
(1998) — ELECTRICAL SYSTEM
Mar 5, 2012
Incident date: Mar 5, 2012
ENGINE STALLS AT ANY SPEEDS WITH NO ADVANCE WARNING. POWER STEERING AND POWER BRAKES ARE THEREFORE ALSO INOPERABLE. VEHICLE MUST BE COASTED IN THIS CONDITION TO A STOP AND PUT IN "PARK" BEFORE IT WILL RESTART. THIS OBVIOUSLY IS A LIFE-THREATENING MANEUVER IN MULTIPLE LANES OF 70 MPH SPECIALLY WHEN MY WIFE AND KIDS ARE IN THE CAR. *TR
JAGUAR
VANDEN PLAS
(1998) — ENGINE AND ENGINE COOLING
Mar 5, 2012
Incident date: Mar 5, 2012
ENGINE STALLS AT ANY SPEEDS WITH NO ADVANCE WARNING. POWER STEERING AND POWER BRAKES ARE THEREFORE ALSO INOPERABLE. VEHICLE MUST BE COASTED IN THIS CONDITION TO A STOP AND PUT IN "PARK" BEFORE IT WILL RESTART. THIS OBVIOUSLY IS A LIFE-THREATENING MANEUVER IN MULTIPLE LANES OF 70 MPH SPECIALLY WHEN MY WIFE AND KIDS ARE IN THE CAR. *TR
Incident date: Mar 1, 2012
WITH MY BRAKES APPLIED AND SLOWING TO A STOP AT THE BOTTOM OF AN INTERSTATE EXIT RAMP, MY CAR SEEMED TO JERK AND THEN SUDDENLY ACCELERATED AS IF IT WAS TRYING TO GO INTO PASSING GEAR. I IMMEDIATELY PRESSED THE BRAKES AS HARD AS POSSIBLE AND SHIFTED INTO NEUTRAL SO I COULD STOP AND AVOID HITTING THE CAR IN FRONT OF ME. WHILE IN NEUTRAL, THE ENGINE KEPT REVVING AND THE TACHOMETER WAS IN THE RED. I T... Read more
Incident date: Mar 1, 2012
WITH MY BRAKES APPLIED AND SLOWING TO A STOP AT THE BOTTOM OF AN INTERSTATE EXIT RAMP, MY CAR SEEMED TO JERK AND THEN SUDDENLY ACCELERATED AS IF IT WAS TRYING TO GO INTO PASSING GEAR. I IMMEDIATELY PRESSED THE BRAKES AS HARD AS POSSIBLE AND SHIFTED INTO NEUTRAL SO I COULD STOP AND AVOID HITTING THE CAR IN FRONT OF ME. WHILE IN NEUTRAL, THE ENGINE KEPT REVVING AND THE TACHOMETER WAS IN THE RED. I T... Read more
Incident date: Mar 1, 2012
TL* THE CONTACT OWNS A 2005 JAGUAR X-TYPE. THE CONTACT STATED THAT THE DRIVER SIDE SEAT BELT MALFUNCTIONED AND COULD NOT BE SECURED. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THE CONTACT THAT THE HOOK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE AND THE CURRENT MILEAGES WERE APPROXIMATELY 63,192. UPDATED 03/2... Read more
Incident date: Nov 26, 2010
FIRST OCCURRENCE 11/2010 AND BEGINNING OF A SERIES OF RELATED PROBLEMS: ENGINE STALL AT 30 MPH; FOLLOWING DAY THE VEHICLE WOULD NOT START. DEALER FOUND BATTERY FAILURE INSTALLED NEW BATTERY AND RESET SYSTEM. 12/3/2010 - VEHICLE WILL NOT START. TOWED TO DEALER. DEALER STATES AFTER TWO DAYS VEHICLE STARTS AND TO REMOVE "KEY" FROM ASHTRAY ALLEGEDLY CAUSING VEHICLE NOT TO SHUT DOWN ALL THE WAY. ... Read more
Incident date: Feb 1, 2012
AT STATED MILEAGE, DRIVERS PASSIVE RESTRAINT SYSTEM STOPPED WORKING. DEALERSHIP PERFORMED 763700 DIAGNOSTIC WARRANTY TO TROUBLESHOOT SYSTEM. A PARTS REQUEST WAS MADE TO JAGUAR. DEALER STATED OEM SUPPLIER HAD GONE OUT OF BUSINESS AND PARTS TO SERVICE THE PASSIVE RESTRAINT SYSTEM WERE NO LONGER AVAILABLE. I WAS PLACED ON A WAITING LIST FOR FUTURE SERVICE PARTS, PROVIDED JAGUAR MAY OR MAY NOT MAK... Read more
Incident date: Feb 1, 2012
AT STATED MILEAGE, DRIVERS PASSIVE RESTRAINT SYSTEM STOPPED WORKING. DEALERSHIP PERFORMED 763700 DIAGNOSTIC WARRANTY TO TROUBLESHOOT SYSTEM. A PARTS REQUEST WAS MADE TO JAGUAR. DEALER STATED OEM SUPPLIER HAD GONE OUT OF BUSINESS AND PARTS TO SERVICE THE PASSIVE RESTRAINT SYSTEM WERE NO LONGER AVAILABLE. I WAS PLACED ON A WAITING LIST FOR FUTURE SERVICE PARTS, PROVIDED JAGUAR MAY OR MAY NOT MAK... Read more
Incident date: Dec 27, 2011
CAR STALLS UPON A "WARM" START. MAY REQUIRE 2 ATTEMPTS FOR THE CAR TO STAY RUNNING. TOOK IT TO THE DEALERSHIP 3 TIMES AND BECAUSE THE PROBLEM IS INTERMITTENT, THEY WERE UNABLE TO REPLICATE THE PROBLEM. I WAS TOLD BY THE DEALERSHIP THAT JAGUAR NORTH AMERICA IS AWARE OF THE PROBLEM BUT THERE IS NO FIX AVAILABLE AT THIS TIME. *TR
Incident date: Sep 1, 2005
I AM 82 YEARS OLD MY VEHICLE IS A 2005 AND I HAVE HAD THE BRAKES REPLACE THREE TIMES. THE BUSHING, ROTORS AND BRAKE PADS WERE REPLACE. I ONLY HAVE 45,000 MILES. I HAVE BEEN HAVING PROBLEMS SINCE DAY ONE. THE GLOVE BOX WON'T OPEN AT TIMES, TRUNK DOES NOT OPEN, REPLACE LOWER CONTROL ARM, LEAKING BUSHING. THE BATTERY DIES REPEATEDLY OR DRAINS. *TR
Incident date: Sep 1, 2005
I AM 82 YEARS OLD MY VEHICLE IS A 2005 AND I HAVE HAD THE BRAKES REPLACE THREE TIMES. THE BUSHING, ROTORS AND BRAKE PADS WERE REPLACE. I ONLY HAVE 45,000 MILES. I HAVE BEEN HAVING PROBLEMS SINCE DAY ONE. THE GLOVE BOX WON'T OPEN AT TIMES, TRUNK DOES NOT OPEN, REPLACE LOWER CONTROL ARM, LEAKING BUSHING. THE BATTERY DIES REPEATEDLY OR DRAINS. *TR
Incident date: Sep 1, 2005
I AM 82 YEARS OLD MY VEHICLE IS A 2005 AND I HAVE HAD THE BRAKES REPLACE THREE TIMES. THE BUSHING, ROTORS AND BRAKE PADS WERE REPLACE. I ONLY HAVE 45,000 MILES. I HAVE BEEN HAVING PROBLEMS SINCE DAY ONE. THE GLOVE BOX WON'T OPEN AT TIMES, TRUNK DOES NOT OPEN, REPLACE LOWER CONTROL ARM, LEAKING BUSHING. THE BATTERY DIES REPEATEDLY OR DRAINS. *TR
Incident date: Sep 1, 2005
I AM 82 YEARS OLD MY VEHICLE IS A 2005 AND I HAVE HAD THE BRAKES REPLACE THREE TIMES. THE BUSHING, ROTORS AND BRAKE PADS WERE REPLACE. I ONLY HAVE 45,000 MILES. I HAVE BEEN HAVING PROBLEMS SINCE DAY ONE. THE GLOVE BOX WON'T OPEN AT TIMES, TRUNK DOES NOT OPEN, REPLACE LOWER CONTROL ARM, LEAKING BUSHING. THE BATTERY DIES REPEATEDLY OR DRAINS. *TR
Incident date: Dec 21, 2011
WHILE MERGING INTO THE FAST LANE ON THE HIGHWAY THE CAR GOES INTO LIMP MODE AND I NEARLY GOT REAR ENDED BY A TRUCK . AFTER PRECARIOUSLY MAKING IT TO THE SHOULDER ( ALMOST GOT HIT BY ANOTHER CAR )THE CODES ALL CLEARED AND CAR RESUMES AS NORMAL. I TAKE IT IN TO THE DEALER AND HE TELLS ME ITS POSSIBLY THE THROTTLE BODY BUT HE IS NOT SURE . LOOKING ONLINE I FIND MANY XJR'S WITH THE SAME ISSUE AND... Read more
Incident date: Jun 20, 2011
TL* THE CONTACT OWNS A 2005 JAGUAR X-TYPE. THE CONTACT WAS DRIVING 70 MPH WHEN THE VEHICLE BEGAN JERKING, EXHIBITED AN ABNORMAL NOISE AND IMMEDIATELY, LOST POWER. THE VEHICLE WAS UNABLE TO BE DRIVEN AND WAS TOWED TO A LOCAL TRANSMISSION CENTER. THE MECHANIC INFORMED THE CONTACT THAT THE TRANSMISSION WAS FAULTY AND THERE WERE OTHER UNKNOWN ISSUES WITH THE VEHICLE. THE DEALER WAS CONTACTED BUT REFUS... Read more
Incident date: Jun 20, 2011
TL* THE CONTACT OWNS A 2005 JAGUAR X-TYPE. THE CONTACT WAS DRIVING 70 MPH WHEN THE VEHICLE BEGAN JERKING, EXHIBITED AN ABNORMAL NOISE AND IMMEDIATELY, LOST POWER. THE VEHICLE WAS UNABLE TO BE DRIVEN AND WAS TOWED TO A LOCAL TRANSMISSION CENTER. THE MECHANIC INFORMED THE CONTACT THAT THE TRANSMISSION WAS FAULTY AND THERE WERE OTHER UNKNOWN ISSUES WITH THE VEHICLE. THE DEALER WAS CONTACTED BUT REFUS... Read more
Incident date: Nov 2, 2009
I REPLACED THE SUSPENSION SYSTEM 2 YEARS AGO WHEN I LIVED IN GEORGIA BECAUSE I KEPT GETTING A MESSAGE THAT SAID THE VEHICLE WAS TOO LOW. I'VE SINCE MOVED TO THE NORTHEAST AND EVERYTIME THE TEMPERATURE GETS BELOW 40 DEGREES THE SUSPENSION LEAKS AIR AND THE VEHICLE IS LOWERED. AT THIS POINT THE VEHICLE IS UNSAFE TO DRIVE. ONCE THE DAY WARMS UP THE SUSPENSION BEGIN TO WORK AND THE CAR RISES TO A LEVE... Read more
Incident date: Dec 9, 2011
I WAS DRIVING IN A PARKING LOT AND CAME TO A STOP BUT THE CAR THEN ACCELERATED AND I HAD BRAKE HARD TO HOLD THE CAR BACK. I PUT THE CAR INTO PARK. WHEN I ATTEMPTED TO PUT THE CAR INTO GEAR AGAIN, I COULD NOT MOVE THE SHIFTER. I TURNED THE CAR OFF AND RESTARTED IT, AND THE CAR RAN FINE THE REST OF THE EVENING. THE NEXT DAY, I WAS AGAIN IN A PARKING LOT AND AS I TRY TO PARK, THE ENGINE ACCELERATE... Read more
Incident date: Dec 9, 2011
I WAS DRIVING IN A PARKING LOT AND CAME TO A STOP BUT THE CAR THEN ACCELERATED AND I HAD BRAKE HARD TO HOLD THE CAR BACK. I PUT THE CAR INTO PARK. WHEN I ATTEMPTED TO PUT THE CAR INTO GEAR AGAIN, I COULD NOT MOVE THE SHIFTER. I TURNED THE CAR OFF AND RESTARTED IT, AND THE CAR RAN FINE THE REST OF THE EVENING. THE NEXT DAY, I WAS AGAIN IN A PARKING LOT AND AS I TRY TO PARK, THE ENGINE ACCELERATE... Read more
Incident date: Dec 9, 2011
I WAS DRIVING IN A PARKING LOT AND CAME TO A STOP BUT THE CAR THEN ACCELERATED AND I HAD BRAKE HARD TO HOLD THE CAR BACK. I PUT THE CAR INTO PARK. WHEN I ATTEMPTED TO PUT THE CAR INTO GEAR AGAIN, I COULD NOT MOVE THE SHIFTER. I TURNED THE CAR OFF AND RESTARTED IT, AND THE CAR RAN FINE THE REST OF THE EVENING. THE NEXT DAY, I WAS AGAIN IN A PARKING LOT AND AS I TRY TO PARK, THE ENGINE ACCELERATE... Read more
Incident date: Jan 8, 2008
DRIVER/PASSENGER SEAT BELTS REMAIN FULLY DEPLOYED POST USE, WILL PARTIALLY RETRACT WITH PUSHING AND PULLING SEVERAL TIMES. NEVER COMPLETELY RETRACT, THIS IS A US LEFT SIDE DRIVE 2+2 CONVERTIBLE. *TR
Incident date: Jan 29, 2011
A STRONG SMELL OF GAS IS EVIDENT IN THE CABIN OF THE CAR WHEN DRIVING AND IT'S BEEN GETTING WORSE. AFTER THE GAS TANK IS FILLED, IT GETS TO THE POINT WHERE THE VAPORS ARE MAKING MY FAMILIES EYES WATER AND WE HAVE TO OPEN ALL OF THE WINDOWS/SUNROOF AND IT'S STILL BAD. I HAVE WORKED ON MANY OF MY OWN CARS IN THE PAST AND I CAN TELL YOU -IT'S A GOOD THING I DON'T SMOKE BECAUSE THIS CAR WOULD HAVE EXP... Read more
Incident date: Dec 1, 2011
DESIGN FLAW IN INNER AND OUTER ROCKER PANELS LEAD TO RUST THROUGH OF UNI-BODY. BY THE TIME OWNER SEES FIRST INDICATION OF RUST, UNI-BODY IS ALMOST COMPLETELY GONE. COMPONENTS RUST FROM THE INSIDE OUT. IT SEEMS THAT JAGUAR HAS CORRECTED THIS DESIGN FLAW ON 07 AND NEWER MODELS. IN AN ACCIDENT THERE WOULD BE NO STRENGTH IN UNI-BODY, NO ENERGY ABSORPTION, AND CAR COULD LITERALLY BE "CUT IN HALF". *TR
Incident date: Nov 27, 2011
I WAS ON HIGHWAY WITH MY FAMILY TRAVELLING 60 MPH WHEN THE CAR SUDDENLY ACCELERATED.. I TOOK MY FOOT OFF THE GAS AND THE SPEED FAILED TO DECREASE. I APPLIED THE BRAKES WHICH DID WORK BUT THE ENGINE STILL CONTINUED TO RACE. . THE BRAKES OVERTOOK THE ACCELERATION AND SLOWED THE CAR BUT EACH TIME I TOOK MY FOOT OFF THE BRAKES THE CAR RESUMED ACCELERATING AT A HIGH SPEED( WITHOUT MY FOOT ON THE G... Read more
Incident date: Mar 9, 2011
MY CAR STARTING LEAKING GASOLINE AFTER FILLING UP THE TANK. I HAVE SPENT THE LAST 8 MONTHS TRYING TO GET JAGUAR TO SUPPLY A RETAINER RING TO MY ORIGINAL FUEL TANK. I KNOW THAT MY FUEL TANK WAS COVERED BY RECALL CAMPAIGN #06V418000. ACCORDING TO JAGUAR THEY SAY THEY ALREADY CHECKED MY TANK FOR LEAKS IN 2007 AND THEN REINSTALLED THE ORIGINAL TANK. I ALSO KNOW THAT SUBSEQUENTLY THE FUEL TANK... Read more
Incident date: Nov 16, 2011
WHEN I TRIED TO START THE VEHICLE, IT WOULD NOT START. THERE WAS A HEAVY FUEL LEAK ONTO THE GROUND, COMING FROM UNDERNEATH THE VEHICLE. THIS OCCURRED ONLY WHEN THE IGNITION WAS TURNED ON. I HAD THE VEHICLE TOWED TO THE JAGUAR DEALER AND REPAIR SHOP. THE REPAIRMAN DISCONNECTED THE FUEL PUMP POWER, PUSHED THE VEHICLE INTO THE SHOP, RAISED THE VEHICLE USING THE HOIST AND INSPECTED THE FUEL LINE.... Read more
Incident date: Aug 24, 2011
FIRST EPISODE I WAS SLOWING DOWN TO TURN LEFT AND CAR TURNED OFF. I WAS ABLE TO RESTART CAR. JAGUAR SAID THEY WOULD UPDATE SOFTWARE. SECOND EPISODE AGAIN I WAS TURNING LEFT AT LOW SPEED WHEN CAR TURNED OFF. I TRIED RESTARTING CAR TWICE AND IT WOULD NOT START. I CALLED JAGUAR AND WHILE ON PHONE THE CAR WAS ABLE TO START. AGAIN THEY SAID THEY WOULD UPDATE SOFTWARE. *TR
Incident date: Aug 24, 2011
FIRST EPISODE I WAS SLOWING DOWN TO TURN LEFT AND CAR TURNED OFF. I WAS ABLE TO RESTART CAR. JAGUAR SAID THEY WOULD UPDATE SOFTWARE. SECOND EPISODE AGAIN I WAS TURNING LEFT AT LOW SPEED WHEN CAR TURNED OFF. I TRIED RESTARTING CAR TWICE AND IT WOULD NOT START. I CALLED JAGUAR AND WHILE ON PHONE THE CAR WAS ABLE TO START. AGAIN THEY SAID THEY WOULD UPDATE SOFTWARE. *TR
Incident date: Nov 4, 2011
TL* THE CONTACT OWNS A 2005 JAGUAR XJ8. THE CONTACT STATED THAT WHEN SHIFTING INTO DRIVE FROM PARK, THE VEHICLE ACCELERATED IN REVERSE ERRONEOUSLY. THE VEHICLE WAS TOWED TO THE DEALER BUT THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGES WERE 37,000.
Incident date: Jan 1, 2011
TL* THE CONTACT OWNS A 2009 JAGUAR XF. THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS THE VEHICLE STALLED WITH THE ILLUMINATION OF THE CHECK ENGINE WARNING LIGHT. THE FAILURE RECURRED SPORADICALLY. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR THE FAILURE WHERE THE DEALER PERFORMED A DIAGNOSTIC THAT WAS UNABLE TO LOCATE A FAILURE CODE. THE DEALER REPLACED THE GEAR SHIFT AND THE TRANS... Read more
Incident date: Nov 1, 2011
ENTERING PARKING GARAGE, WARNING LIGHT APPEARS "VEHICLE TOO LOW" VEHICLE UNDERBODY SCRAPES ON GARAGE ENTRANCE. HAD VEHICLE TOWED TO MY INDEPENDENT JAGUAR DEALER. HE SAID LEFT FRONT STRUT WAS LEAKING AIR CAUSING THE ENTIRE SUSPENSION SYSTEM TO MALFUNCTION. HE ALSO INFORMED ME THIS NORMAL AND IF I REPLACE THE ONE THE OTHER STRUTS WILL DO THE SAME THING JUST A MATTER OF TIME. RECOMMENDED A KIT THAT... Read more
Incident date: Sep 14, 2011
VIBRATION THAT CAN BE HEARD AND FELT IN THE GAS PEDAL AT APPROX. 1400-1500 RPM. *TR
Incident date: Sep 14, 2011
VIBRATION THAT CAN BE HEARD AND FELT IN THE GAS PEDAL AT APPROX. 1400-1500 RPM. *TR