Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 3,627 complaints for JAGUAR
Incident date: Jun 11, 2013
TL* THE CONTACT OWNS A 2004 JAGUAR X-TYPE. THE CONTACT STATED THAT THE VEHICLE WAS PARKED WITH THE PARKING BRAKE ENGAGED WHEN IT ROLLED AWAY. THE PARKING BRAKE WAS LOOSE AND HAD TO BE ENGAGED ABRUPTLY IN ORDER FOR THE BRAKE TO CATCH. THE VEHICLE WAS TAKEN TO THE DEALER, WHO ADJUSTED THE PARKING BRAKE BUT THE FAILURE RECURRED. THE VEHICLE WAS THEN TAKEN TO A PRIVATE MECHANIC, WHO STATED THAT THE BR... Read more
Incident date: Jul 2, 2012
GASOLINE VAPORS VERY STRONG AT ALL TIMES. WHEN FUELING VEHICLE GAS WOULD LEAK OUT FROM UNDER THE VEHICLE. CHECK ENGINE LIGHT ILLUMINATED AT ALL TIME. RESTRICTED PERFORMANCE INDICATOR LIGHT ILLUMINATED WHEN ATTEMPTING TO ACCELERATE GREATER THAN 35 MILES PER HOUR WITH EXTREME HESITATION. I RESEARCHED THE RECALL AND WAS INSTRUCTED MY PARTICULAR VIN# DID NOT QUALIFY. (PLANO PARK PLACE JAGUAR) THE... Read more
Incident date: Sep 15, 2012
WE WERE DRIVING NORTH ON I-75 AND EXITED AT HIGHWAY M-24. AS WE TURNED RT., THE LEFT FRONT TIRE LOST AIR PRESSURE (LT. FRONT CAR TIRE WAS RECENTLY CHANGED AND NOT SURE PROPER SEALANT WAS USED WHEN INSTALLING NEW TIRE) AND THE CAR SUDDENLY SHOT TO THE LEFT AND WE WENT OVER AN EMBANKMENT INTO A DITCH FOR APPROX. 20 FEET THEN SHOT UP AND OVER AN EXPRESSWAY ENTRANCE RAMP INTO A STEEL BARRIER. THE SE... Read more
Crash
2 injured
Incident date: Sep 15, 2012
WE WERE DRIVING NORTH ON I-75 AND EXITED AT HIGHWAY M-24. AS WE TURNED RT., THE LEFT FRONT TIRE LOST AIR PRESSURE (LT. FRONT CAR TIRE WAS RECENTLY CHANGED AND NOT SURE PROPER SEALANT WAS USED WHEN INSTALLING NEW TIRE) AND THE CAR SUDDENLY SHOT TO THE LEFT AND WE WENT OVER AN EMBANKMENT INTO A DITCH FOR APPROX. 20 FEET THEN SHOT UP AND OVER AN EXPRESSWAY ENTRANCE RAMP INTO A STEEL BARRIER. THE SE... Read more
Crash
2 injured
Incident date: Sep 15, 2012
WE WERE DRIVING NORTH ON I-75 AND EXITED AT HIGHWAY M-24. AS WE TURNED RT., THE LEFT FRONT TIRE LOST AIR PRESSURE (LT. FRONT CAR TIRE WAS RECENTLY CHANGED AND NOT SURE PROPER SEALANT WAS USED WHEN INSTALLING NEW TIRE) AND THE CAR SUDDENLY SHOT TO THE LEFT AND WE WENT OVER AN EMBANKMENT INTO A DITCH FOR APPROX. 20 FEET THEN SHOT UP AND OVER AN EXPRESSWAY ENTRANCE RAMP INTO A STEEL BARRIER. THE SE... Read more
Crash
2 injured
Incident date: Sep 15, 2012
WE WERE DRIVING NORTH ON I-75 AND EXITED AT HIGHWAY M-24. AS WE TURNED RT., THE LEFT FRONT TIRE LOST AIR PRESSURE (LT. FRONT CAR TIRE WAS RECENTLY CHANGED AND NOT SURE PROPER SEALANT WAS USED WHEN INSTALLING NEW TIRE) AND THE CAR SUDDENLY SHOT TO THE LEFT AND WE WENT OVER AN EMBANKMENT INTO A DITCH FOR APPROX. 20 FEET THEN SHOT UP AND OVER AN EXPRESSWAY ENTRANCE RAMP INTO A STEEL BARRIER. THE SE... Read more
Crash
2 injured
Incident date: Jun 25, 2013
THE REAR AIR SUSPENSION FAILED AND A WARNING LIGHT CAME ON INDICATED CAR TO LOW. *TR
Incident date: Jun 23, 2013
I WAS PARKED AT A RED LIGHT AND HIT HEAD ON BY ANOTHER VEHICLE THAT HAD TO BE AT LEAST TRAVELING MORE 50 MPH AND THE AIR BAGS DIDN'T DEPLOY ON EITHER THE DRIVER AND THE PASSENGER SIDE. *TR
Crash
2 injured
Incident date: May 24, 2013
I WAS SLOWING TO A STOP IN A PARKING SPACE WHEN THE PEDAL WENT TO THE FLOOR & THE CAR JUMPED THE CURB, HIT THE BUSHES & BUMPED INTO THE DAY CARE BUILDING. FRONT BUMPER RIPPED OFF WHEN BACKING UP. *TR
Incident date: May 24, 2013
WHILE APPROACHING A STOP SIGN AND APPLYING MY BRAKES THE CAR INVOLUNTARILY ACCELERATED ON TO INCOMING TRAFFIC. THE CAR WAS REVVING AT HIGH SPEED AND COULD NOT BE STOPPED. I HAD BOTH FEET ON THE BRAKES BUT CAR WAS NOT RESPONDING . I HEADED TOWARD HIGH CURB AVOIDING CARS AND PEDESTRIANS IN HOPES OF SLOWING CAR BEFORE I WAS TO HIT DIPSEY DUMPSTER ,ON THE SIDE OF THE ROAD (I HAD CHOSEN TO HIT THEM I... Read more
Crash
Incident date: May 24, 2013
WHILE APPROACHING A STOP SIGN AND APPLYING MY BRAKES THE CAR INVOLUNTARILY ACCELERATED ON TO INCOMING TRAFFIC. THE CAR WAS REVVING AT HIGH SPEED AND COULD NOT BE STOPPED. I HAD BOTH FEET ON THE BRAKES BUT CAR WAS NOT RESPONDING . I HEADED TOWARD HIGH CURB AVOIDING CARS AND PEDESTRIANS IN HOPES OF SLOWING CAR BEFORE I WAS TO HIT DIPSEY DUMPSTER ,ON THE SIDE OF THE ROAD (I HAD CHOSEN TO HIT THEM I... Read more
Crash
Incident date: May 24, 2013
WHILE APPROACHING A STOP SIGN AND APPLYING MY BRAKES THE CAR INVOLUNTARILY ACCELERATED ON TO INCOMING TRAFFIC. THE CAR WAS REVVING AT HIGH SPEED AND COULD NOT BE STOPPED. I HAD BOTH FEET ON THE BRAKES BUT CAR WAS NOT RESPONDING . I HEADED TOWARD HIGH CURB AVOIDING CARS AND PEDESTRIANS IN HOPES OF SLOWING CAR BEFORE I WAS TO HIT DIPSEY DUMPSTER ,ON THE SIDE OF THE ROAD (I HAD CHOSEN TO HIT THEM I... Read more
Crash
Incident date: Jan 4, 2013
INCIDENT #1 - JAN 2013: AS I WAS BRAKING TO A STOP, THE CAR SUDDENLY WENT TO WHAT I WOULD CALL "FULL THROTTLE". MY FOOT WAS ON THE BRAKE SO I FIRMLY PRESSED THE BRAKE TO PREVENT THE CAR FROM CRASHING INTO MY BUILDING. I TRIED PUMPING THE ACCELERATOR QUICKLY WHILE PRACTICALLY STANDING ON THE BRAKE BUT THAT MADE NO DIFFERENCE IN THE RPMS. I PRESSED THE BUTTON TO STOP THE ENGINE. I RE-STARTED THE ... Read more
Incident date: Sep 7, 2007
PURCHASED CAR NEW FROM MONTCLAIR NJ, HAD IT SIX MONTHS TOOK IT TO DEALER THEY KEPT IT 4 WEEKS FOR PART, BOX, TRANSMISSION. 2YRS YEARS LATER TO IT JAGUAR DEALER (MONTCLAIR NJ JAGUAR NO LONGER OPEN) THEY KEPT CAR 10 DAYS GEAR BOX, 2MONTHS LATER NEEDED AND ALTERNATOR, 1WK LATER BATTERY, NOW SINCE AUGUST 2012 BRAKES REPLACED TWICE STILL SQUEAK AND THEY SAY IT IS A BRAKE BUSHING. PART $20 DOLLARS... Read more
Incident date: Sep 7, 2007
PURCHASED CAR NEW FROM MONTCLAIR NJ, HAD IT SIX MONTHS TOOK IT TO DEALER THEY KEPT IT 4 WEEKS FOR PART, BOX, TRANSMISSION. 2YRS YEARS LATER TO IT JAGUAR DEALER (MONTCLAIR NJ JAGUAR NO LONGER OPEN) THEY KEPT CAR 10 DAYS GEAR BOX, 2MONTHS LATER NEEDED AND ALTERNATOR, 1WK LATER BATTERY, NOW SINCE AUGUST 2012 BRAKES REPLACED TWICE STILL SQUEAK AND THEY SAY IT IS A BRAKE BUSHING. PART $20 DOLLARS... Read more
Incident date: Sep 7, 2007
PURCHASED CAR NEW FROM MONTCLAIR NJ, HAD IT SIX MONTHS TOOK IT TO DEALER THEY KEPT IT 4 WEEKS FOR PART, BOX, TRANSMISSION. 2YRS YEARS LATER TO IT JAGUAR DEALER (MONTCLAIR NJ JAGUAR NO LONGER OPEN) THEY KEPT CAR 10 DAYS GEAR BOX, 2MONTHS LATER NEEDED AND ALTERNATOR, 1WK LATER BATTERY, NOW SINCE AUGUST 2012 BRAKES REPLACED TWICE STILL SQUEAK AND THEY SAY IT IS A BRAKE BUSHING. PART $20 DOLLARS... Read more
Incident date: May 24, 2013
TL* THE CONTACT OWNS A 2003 JAGUAR S-TYPE. THE CONTACT WAS BRAKING FOR A TRAFFIC STOP WHEN THE ENGINE RPMS INCREASED AND THE VEHICLE ABNORMALLY ACCELERATED. THE FAILURE OCCURRED AS THE CONTACT WAS STILL APPLYING THE BRAKES. THE CONTACT WAS UNABLE TO STOP THE VEHICLE AND CRASHED INTO A DUMPSTER IN ORDER TO STOP THE VEHICLE FROM ACCELERATING ANY FURTHER. THE CONTACT AND THE FRONT SEAT PASSENGER SUST... Read more
Crash
2 injured
Incident date: Jan 28, 2013
TL* THE CONTACT OWNS A 2001 JAGUAR S-TYPE. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, HE HEARD A NOISE AND THE VEHICLE BECAME DIFFICULT TO STEER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE DRIVER'S SIDE BALL JOINT NUT WAS LOOSE. SEVERAL MONTHS LATER, THE PASSENGER'S SIDE FAILED. THE VEHICLE WAS REPAIRED. THE CONTACT WAS THEN INFORMED OF A RECALL ... Read more
Incident date: Mar 19, 2013
TL* THE CONTACT OWNS A 2004 JAGUAR X-TYPE. THE CONTACT STATED THAT WHILE PARKED ON AN INCLINE WITH THE PARKING BRAKE ENGAGED, THE VEHICLE BEGAN ROLLING AWAY IN REVERSE AND CRASHED INTO ANOTHER VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS HOWEVER, THE MECHANIC COULD NOT DIAGNOSE THE FAILURE. THERE WAS A MANUFACTURER'S RECALL FOR THE PARKING BRAKE. THE MANUFACTURER STATED ... Read more
Crash
JAGUAR
XF
(2009) — ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
May 6, 2013
Incident date: Dec 12, 2012
TL* THE CONTACT OWNS A 2009 JAGUAR XF. THE CONTACT STATED THAT WHILE ATTEMPTING TO STOP AT AN INTERSECTION, HE ENGAGED THE BRAKES AND THE BRAKE PEDAL SUNK INTO THE FLOORBOARD. THE CONTACT ALSO MENTIONED THAT THE TRANSMISSION FAILED TO SHIFT INTO GEAR. IN ADDITION, THE CHECK ENGINE WARNING LIGHT WAS CONTINUOUSLY ILLUMINATED AND THE VEHICLE DECELERATED INDEPENDENTLY AND WITHOUT WARNING. THE VEHICLE... Read more
Incident date: Dec 12, 2012
TL* THE CONTACT OWNS A 2009 JAGUAR XF. THE CONTACT STATED THAT WHILE ATTEMPTING TO STOP AT AN INTERSECTION, HE ENGAGED THE BRAKES AND THE BRAKE PEDAL SUNK INTO THE FLOORBOARD. THE CONTACT ALSO MENTIONED THAT THE TRANSMISSION FAILED TO SHIFT INTO GEAR. IN ADDITION, THE CHECK ENGINE WARNING LIGHT WAS CONTINUOUSLY ILLUMINATED AND THE VEHICLE DECELERATED INDEPENDENTLY AND WITHOUT WARNING. THE VEHICLE... Read more
Incident date: Dec 12, 2012
TL* THE CONTACT OWNS A 2009 JAGUAR XF. THE CONTACT STATED THAT WHILE ATTEMPTING TO STOP AT AN INTERSECTION, HE ENGAGED THE BRAKES AND THE BRAKE PEDAL SUNK INTO THE FLOORBOARD. THE CONTACT ALSO MENTIONED THAT THE TRANSMISSION FAILED TO SHIFT INTO GEAR. IN ADDITION, THE CHECK ENGINE WARNING LIGHT WAS CONTINUOUSLY ILLUMINATED AND THE VEHICLE DECELERATED INDEPENDENTLY AND WITHOUT WARNING. THE VEHICLE... Read more
Incident date: Mar 16, 2012
FIRST TEST RIDE WITH SALESMAN DRIVING. I GOT INTO THE PASSENGER SIDE AND CLOSED THE DOOR. WHEN THE SALESMAN STARTED THE CAR THE INSTRUMENT PANEL ALERTED HIM THAT MY DOOR WAS NOT FULLY LATCHED. HE GOT OUT AND CAME AROUND AND CLOSED MY DOOR MORE FIRMLY. I THOUGHT NOTHING OF THIS AT THE TIME. A MONTH LATER I WAS DRIVING A FRIEND ABOUT AND SHE HAD REPEATED PROBLEMS WITH NOT CLOSING THE DOOR FIRML... Read more
Incident date: Apr 1, 2013
2007 JAGUAR X. CONSUMER WRITES IN REGARDS TO AIR BAG SENSOR IN PASSENGER SEAT WILL NOT TURN OFF THE DASHBOARD MOUNTED INDICATOR. *SMD THE CONSUMER STATED AFTER GAINING FIVE POUNDS, THE LIGHT WOULD COME ON AFTER DRIVING 5-6 MILES AND WOULD NOT GO OUT. WHEN HER FRIEND SAT IN THE PASSENGER SIT, THE LIGHT WOULD GO OUT. THE DEALER STATED THERE WAS NOTHING WRONG WITH THE VEHICLE. FOUR MONTHS LATER,... Read more
Incident date: Dec 21, 2011
AN INCIDENT WITH THE VEHICLE OCCURRED SOMETIME AROUND CHRISTMAS 2011. THE MOTOR SURGED WHILE I WAS FULLY STOPPED AT A STREET LIGHT. THE MOTOR WAS RUNNING, THE CAR WAS IN DRIVE GEAR, AND MY FOOT WAS ON THE BRAKE. I WAS ABLE TO QUICKLY BRING THE CAR UNDER CONTROL. A SECOND EVENT OCCURRED IN 2012, MAY 15TH, AT 11:00 P.M. WHILE I WAS FULLY STOPPED AT A DRIVE THROUGH WINDOW. AGAIN THE MOTOR SURGED,... Read more
Incident date: Dec 21, 2011
AN INCIDENT WITH THE VEHICLE OCCURRED SOMETIME AROUND CHRISTMAS 2011. THE MOTOR SURGED WHILE I WAS FULLY STOPPED AT A STREET LIGHT. THE MOTOR WAS RUNNING, THE CAR WAS IN DRIVE GEAR, AND MY FOOT WAS ON THE BRAKE. I WAS ABLE TO QUICKLY BRING THE CAR UNDER CONTROL. A SECOND EVENT OCCURRED IN 2012, MAY 15TH, AT 11:00 P.M. WHILE I WAS FULLY STOPPED AT A DRIVE THROUGH WINDOW. AGAIN THE MOTOR SURGED,... Read more
Incident date: Mar 23, 2013
BRAKES WERE WORKING FINE AS I PARKED THE CAR. TURNED THE CAR OFF, AND TURNED BACK ON AND DROVE AT ABOUT 5 MPH. APPLIED BREAKS TO STOP AT INTERSECTION, BRAKE HYDROLICS WERE NOT WORKING. HAD TO PRESS REALLY HARD FOR BRAKE TO WORK. BRAKES SHOULD NOT HAVE FAILED SUDDENLY. BRAKES STILL NOT WORKING, NEED TO TALK TO DEALER ON MONDAY.. *TR
Incident date: Feb 22, 2013
I HAVE EXPERIENCED MULTIPLE MALFUNCTIONS OF THE TPMS SYSTEM. ALL FOUR TIRES ARE INFLATED TO MFR SPECIFICATIONS YET THE INSTRUMENT PANEL INTERMITTENTLY REPORTS A FAULT.
Incident date: Mar 15, 2013
TL* THE CONTACT OWNS A 2006 JAGUAR XJ8L. THE CONTACT STATED THAT AS HE STARTED THE ENGINE, THERE WAS A FUEL LEAK COMING FROM THE FUEL DELIVERY MODULE. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION OF THE FAILURE AND THE CONTACT WAS INFORMED THAT THE VEHILCE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 06V358000 COMPONENT(S): FUEL SYSTEM, GASOLINE. THE MANUFACTURER WAS NOTIFIED AND STA... Read more
Incident date: Mar 10, 2013
TL* THE CONTACT OWNS A 2011 JAGUAR XJ. THE CONTACT STATED THAT WHEN SHIFTING INTO DRIVE, THE VEHICLE SUDDENLY ACCELERATED WITH THE BRAKE DEPRESSED. THE BRAKE PEDAL WAS DEPRESSED WITH EXTREME FORCE AND THE CONTACT SHIFTED INTO PARK BEFORE THE VEHICLE WOULD STOP. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER, WHO PERFORMED A DIAGNOSTIC BUT WAS UNABLE TO DIAGNOSE THE ... Read more
Incident date: Mar 10, 2013
TL* THE CONTACT OWNS A 2011 JAGUAR XJ. THE CONTACT STATED THAT WHEN SHIFTING INTO DRIVE, THE VEHICLE SUDDENLY ACCELERATED WITH THE BRAKE DEPRESSED. THE BRAKE PEDAL WAS DEPRESSED WITH EXTREME FORCE AND THE CONTACT SHIFTED INTO PARK BEFORE THE VEHICLE WOULD STOP. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER, WHO PERFORMED A DIAGNOSTIC BUT WAS UNABLE TO DIAGNOSE THE ... Read more
Incident date: Mar 9, 2013
FAULTY TRANSMISSION.....THE VEHICLE WILL NOT ENGAGE IN DRIVE. EACH TIME THE VEHICLE COMES TO A STOP THE VEHICLE WILL SHIFT INTO NEUTRAL. YOU WILL THEN HAVE TO TURN THE VEHICLE OFF AND BACK ON TO GO FORWARD. BUT WHEN THE VEHICLE COMES TO STOP THE VEHICLE SHIFTS OUT OF GEAR AGAIN. A NEW TRANS IS NEEDED DUE TO THE 3RD AND 4TH GEARS NO ENGAGING. THE VEHICLE IS LESS THAN FIVE YEARS OLD, ALTHOUGH IT HA... Read more
Incident date: Apr 20, 2009
THE RETRACTABLE SEAT BELTS FOR MY 1991 JAGUAR DO NOT OPERATE. THE SEAT BELTS ARE SUPPOSE TO HAVE A LIFTIME WARRANTY. I WAS PLACED ON A WAITING LIST THE JAGUAR OF TAMPA, FL 4/20 2009. I CHECKED WITH THEM THIS MORNING 03/07/2013 AND WAS TOLD YES I WAS STILL ON THEIR WAITING LIST FOR THESE SEAT BELTS. I HAVEN'T DRIVEN MY CAR SINCE.IT SITS WAITING FOR THE SEAT BELTS SINCE 4/19/2009. I HAVE LOST THE US... Read more
Incident date: Dec 9, 2012
TL* THE CONTACT OWNS A 1999 JAGUAR XJ8. THE CONTACT STATED THAT WHILE TRAVELING 65 MPH, THE CONTACT RAN INTO THE REAR OF ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY UPON IMPACT. THE POLICE CAME AND DOCUMENTED THE ACCIDENT. THE VEHICLE WAS COMPLETELY DESTROYED. THE CONTACT SUSTAINED BRUISES TO THE SHOULDER AND CHEST. THE MANUFACTURER WAS CONTACTED. THE DEALER STATED THAT THE AIR BAG WOULD NOT DEPL... Read more
Crash
1 injured
Incident date: Mar 2, 2011
TL* THE CONTACT OWNS A 1989 JAGUAR XJ6. THE CONTACT STATED THAT THE SEAT BELT RETRACTOR MECHANISM FAILED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE PASSIVE BELT SYSTEM NEEDED TO BE REPLACED. IN ADDITION, THE CONTACT WAS INFORMED THAT THEY NO LONGER MANUFACTURED THE PARTS NEEDED FOR THE REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE A... Read more
Incident date: Dec 20, 2012
TL* THE CONTACT OWNS A 2006 JAGUAR S-TYPE. THE CONTACT STATED THAT THE VEHICLE WAS PARKED, AND UPON RETURNING TEN MINUTES LATER, THE INTERIOR OF THE VEHICLE WAS ON FIRE. THE CONTACT EXTINGUISHED THE FIRE AND HAD THE VEHICLE TOWED TO A DEALER. THE VEHICLE WAS AWAITING DIAGNOSIS. THE MANUFACTURER WAS NOTIFIED. THE FAILURE AND CURRENT MILEAGE WAS 36,000. THE VIN WAS UNAVAILABLE.
Fire
Incident date: Jan 8, 2013
VEHICLE LIGHT COMES ON INDICATING "LOW SUSPENSION". THE SITS NEARLY GROUND LEVEL, RIDES HORRIBLY. TOOK VEHICLE IN FOR REPAIR. SPENT OVER $4,500.00 (6 DAYS WITHOUT MY CAR) FOR PARTS AND LABOR FOR REPAIRS AND THE LIGHT IS ON AGAIN. I AM AT LOSS AND FRUSTRATED TO NO END!!!!!! *TR
Incident date: May 2, 2012
TL* THE CONTACT OWNS A 2000 JAGUAR S-TYPE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 21 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT ALSO MENTIONED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED... Read more
JAGUAR
VANDEN PLAS
(2004) — FUEL/PROPULSION SYSTEM
Feb 9, 2013
Incident date: Feb 8, 2013
WAITING IN FAST FOOD SERVICE LINE; VEHICLE GEARSHIFT IN "DRIVE" FOOT ON BRAKE; CAR IDLING SLOWLY BUT SUDDENLY REVVED VIOLENTLY AND LURCHED FORWARD; JAMMED BRAKES; REAR TIRES SPINNING, SMOKING; FOOT DEFINITELY DIDNOT ACCIDENTALLY ENGAGE GAS PEDAL;SHIFTED CAR GEARSHIFT TO "NEUTRAL." ENGINE REV SLOWED TO NORMAL IDLE. WAITED A FEW SECOND; RETURNED GEARSHIFT TO "DRIVE" VEHICLE RESPONDED NORMALLY. VEHIC... Read more
Incident date: Jan 9, 2013
TL* THE CONTACT OWNS A 2005 JAGUAR XKR. THE CONTACT STATED THAT THE OIL LIGHT ILLUMINATED WHILE DRIVING AT 65 MPH. THE VEHICLE WAS MOVED TO THE SHOULDER WHERE OIL WAS ADDED TO THE ENGINE. UPON ADDING, THE CONTACT NOTICED THAT THE OIL HAD LEAKED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS FOUND THAT THE OIL COOLER FEED PIPE HOSE LINE HAD RUPTURED AND THE CYLINDERS WERE DAMAGED BY LACK OF OIL.... Read more
Incident date: Jan 15, 2013
TL* THE CONTACT OWNS A 2011 JAGUAR XF. THE CONTACT STATED AFTER DEPRESSING THE BRAKE PEDAL AND ACTIVATING THE PUSH TO START FEATURE THE VEHICLE SUDDENLY ACCELERATED IN REVERSE WITHOUT ANY WARNING. THE VEHICLE ALSO SUDDENLY STOPPED AT THE END OF HER DRIVEWAY. THE VEHICLE WAS LATER TOWED TO THE DEALER. AFTER PERFORMING A DIAGNOSTIC TEST THEY ADVISED HER THAT THE REPORT WAS SENT TO THE UNITED KINGDOM... Read more
JAGUAR
VANDEN PLAS
(2002) — TIRES
Jan 24, 2013
Incident date: Jan 1, 2013
2002 JAGUAR VANDEN PLAS. CONSUMER WRITES IN REGARDS TO UNSAFE TIRES ON VEHICLE AND DECEPTIVE TRADE PRACTICES AT DEALERSHIP. *SMD THE CONSUMER STATED THE RIGHT FRONT TIRE FAILED, AS A RESULT AGE AND DRY ROT. ALSO, THE LEFT REAR TIRE HAD A BUBBLE ON THE OUTER SIDEWALL. A MICHELIN DEALER INFORMED THE CONSUMER THE TIRES WERE MORE THAN SEVEN YEARS OLD AND WERE NO LONGER BEING MADE. THE CONSUMER ST... Read more
Incident date: Jan 22, 2013
PASSENGER'S SEAT HEATER BURNED THROUGH SEAT SCORCHING LEATHER AND COAT OF PASSENGER. *TR
Fire
Incident date: Dec 1, 2012
TL* THE CONTACT OWNS A 2004 JAGUAR XJ8. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, A WARNING LIGHT ILLUMINATED STATING THAT THE AIR SUSPENSION WAS AT HALTS AND THE SUSPENSION LOWERED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO A DEALER. AFTER DIAGNOSIS, THE CONTACT WAS INFORMED THAT THE AIR COMPRESSOR HAD FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WA... Read more
Incident date: Oct 1, 2002
ABOUT 2-3 TIMES A MONTH, WHILE DRIVING ON THE FREEWAY (AND ONLY ON FREEWAYS, NEVER HAS THIS HAPPENED ON CITY STREETS), ALWAYS ABOUT 10 MINUTES ON THE ROAD FROM A COLD START, MY ACCELERATOR WILL SUDDENLY FAIL TO RESPOND WHILE I'VE HAD MY FOOT ON THE GAS DURING STEADY DRIVING OF 55-75 MPH. NO INDICATOR COMES ON AT THE TIME. I'M FORCED TO MERGE TO THE SIDE OF THE ROAD ON THE MOMENTUM PROVIDED BY TH... Read more
Incident date: Oct 1, 2002
ABOUT 2-3 TIMES A MONTH, WHILE DRIVING ON THE FREEWAY (AND ONLY ON FREEWAYS, NEVER HAS THIS HAPPENED ON CITY STREETS), ALWAYS ABOUT 10 MINUTES ON THE ROAD FROM A COLD START, MY ACCELERATOR WILL SUDDENLY FAIL TO RESPOND WHILE I'VE HAD MY FOOT ON THE GAS DURING STEADY DRIVING OF 55-75 MPH. NO INDICATOR COMES ON AT THE TIME. I'M FORCED TO MERGE TO THE SIDE OF THE ROAD ON THE MOMENTUM PROVIDED BY TH... Read more
Incident date: Dec 21, 2012
A-FRAME AND FRONT CORNER PANELS ARE RUSTING OUT DUE TO A DESIGN FLAW. JAGUAR REFUSES TO FIX THIS ISSUE. WITH A RUSTED OUT A-FRAME IT MAKES THE CAR EXTREMELY WEAK AND IF IN A CRASH THE CAR WILL CRUMBLE. MAJOR ISSUE, PLEASE HELP. *TR
Incident date: Dec 4, 2012
WHILE ACCELERATING TO CHANGE LANES MY VEHICLE WENT INTO WIDE OPEN THROTTLE. DESPITE REMOVING MY FOOT FROM THE ACCELERATOR AND SLAMMING ON THE BRAKES THE CAR COULD ONLY BE SLOWED TO 40 MPH. HIT THE IGNITION SWITCH WHICH SHUT THE VEHICLE DOWN INCLUDING LIGHTS. APPEARED I WOULD BE REAR ENDED THEREFORE HIT IGNITION AND VEHICLE RESTARTED WITH CAR STILL STUCK IN WOT WITH FOOT OFF ACCELERATOR. WITH ENG... Read more
Incident date: Dec 12, 2012
TL* THE CONTACT OWNS A 2006 JAGUAR S-TYPE. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE AND DEPRESSING THE BRAKES, SHE SHIFTED INTO REVERSE AND THERE WAS A SUDDEN ACCELERATION, CAUSING THE CONTACT TO CRASH INTO A POLE. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT SUFFERED INJURIES TO THE RIGHT SHOULDER BLADE, WHICH EXTENDED TO HER FINGER TIPS. THE WHEEL AND REAR PASSENGER'S SIDE PANEL W... Read more
Crash
1 injured
Incident date: Dec 14, 2012
WHEN MY CAR HAS BEEN PARKED FOR OVER FOUR HOURS OR SO, I CAN'T MOVE IT (GEAR)OUT PARK TO GET IT IN GEAR TO DRIVE. IF I WAIT FOR THREE MINUTES OR SO IT SHIFTS FINE. *TR