Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 3,627 complaints for JAGUAR
Incident date: Mar 17, 2014
I HAVE ENJOYED THIS VEHICLE OVERALL EXCEPT FOR THREE ISSUES LIMITED TO QUALITY. THE NAV UNIT FAILED SHUTTING DOWN THE ENTIRE FIBER OPTIC NETWORK AND THE DASH PAD DELAMINATED. THE FRONT LCA BUSING ARE ALSO PROBLEMATIC. *TR
Incident date: Mar 17, 2014
I HAVE ENJOYED THIS VEHICLE OVERALL EXCEPT FOR THREE ISSUES LIMITED TO QUALITY. THE NAV UNIT FAILED SHUTTING DOWN THE ENTIRE FIBER OPTIC NETWORK AND THE DASH PAD DELAMINATED. THE FRONT LCA BUSING ARE ALSO PROBLEMATIC. *TR
Incident date: Mar 17, 2014
I HAVE ENJOYED THIS VEHICLE OVERALL EXCEPT FOR THREE ISSUES LIMITED TO QUALITY. THE NAV UNIT FAILED SHUTTING DOWN THE ENTIRE FIBER OPTIC NETWORK AND THE DASH PAD DELAMINATED. THE FRONT LCA BUSING ARE ALSO PROBLEMATIC. *TR
Incident date: Mar 21, 2014
TL* THE CONTACT OWNS A 2005 JAGUAR X TYPE. THE CONTACT STATED THE DOORS COULD NOT BE OPENED ELECTRONICALLY OR MANUALLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. RECALL THE FAILURE AND CURRENT MILEAGE WAS 21,000.
Incident date: Nov 16, 2011
THE PROBLEMS I HAVE ENCOUNTERED, SOME INFREQUENTLY, SOME OFTEN, INCLUDE: THE ADAPTIVE SPEED CONTROL SILENTLY AND INVISIBLY CEASING TO WORK (BUT ONLY AT TURNPIKE SPEEDS); SOME WINDOWS NOT LOWERING WHILE OTHERS DO; THE PASSENGER OUTSIDE MIRROR NOT DIPPING IN REVERSE; THE DRIVER'S DOOR REFUSING TO OPEN FROM THE INSIDE (REQUIRING ME TO CRAWL OVER TO THE PASSENGER DOOR TO EXIT THE CAR); THE TRUNK NOT O... Read more
Incident date: Nov 16, 2011
THE PROBLEMS I HAVE ENCOUNTERED, SOME INFREQUENTLY, SOME OFTEN, INCLUDE: THE ADAPTIVE SPEED CONTROL SILENTLY AND INVISIBLY CEASING TO WORK (BUT ONLY AT TURNPIKE SPEEDS); SOME WINDOWS NOT LOWERING WHILE OTHERS DO; THE PASSENGER OUTSIDE MIRROR NOT DIPPING IN REVERSE; THE DRIVER'S DOOR REFUSING TO OPEN FROM THE INSIDE (REQUIRING ME TO CRAWL OVER TO THE PASSENGER DOOR TO EXIT THE CAR); THE TRUNK NOT O... Read more
Incident date: Nov 16, 2011
THE PROBLEMS I HAVE ENCOUNTERED, SOME INFREQUENTLY, SOME OFTEN, INCLUDE: THE ADAPTIVE SPEED CONTROL SILENTLY AND INVISIBLY CEASING TO WORK (BUT ONLY AT TURNPIKE SPEEDS); SOME WINDOWS NOT LOWERING WHILE OTHERS DO; THE PASSENGER OUTSIDE MIRROR NOT DIPPING IN REVERSE; THE DRIVER'S DOOR REFUSING TO OPEN FROM THE INSIDE (REQUIRING ME TO CRAWL OVER TO THE PASSENGER DOOR TO EXIT THE CAR); THE TRUNK NOT O... Read more
Incident date: Sep 15, 2013
TL* THE CONTACT OWNS A 2011 JAGUAR XF. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT INTERMITTENTLY ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO THE DEALER, WHO STATED THAT ACCORDING TO VEHICLE SPECIFICATIONS, THE AIR BAG WOULD DEACTIVATE WHEN A PASSENGER UNDER 100 LBS WAS OCCUPYING THE SEAT. THE CONTACT WAS CONCERNED BECAUSE A FREQUENT ADULT PASSENGER, WHO WAS LESS THAN 100 LBS, WOULD NOT BE... Read more
Incident date: Jan 1, 2014
THIS IS A 2008 VEHICLE ALWAYS GARAGE KEPT, 50,000 MILES, EDGES OF WINDSHIELD ARE DELAMINATING, THE EDGES NOT EXPOSED TO THE WEATHER AND ELEMENTS. THIS COMPROMISES THE WINDSHIELDS STRENGTH. EXTERIOR OF VEHICLE LOOKS BRAND NEW WITH NO WEAR AND TEAR. CAN SUBMIT PICTURES IF YOU PROVIDE E MAIL ADDRESS TO SEND TO. JAGUAR HAS RECALLED OTHER LATE MODEL VEHICLES WITH A SIMILAR DEFECT, BUT REFUSES TO IDE... Read more
Incident date: Feb 18, 2014
UNUSUAL NOISE WAS COMING FROM FRONT SUSPENSION AND STEERING WAS LIKE LOOSE, I WAS GOING 40MPH ON 2 WAY ROAD THAN I HIT ROAD BUMP AND CAR JUST WENT TO LEFT BY SELF AND I ALMOST HIT THE CAR COMING FROM OPPOSITE WAY. BACK IN DECEMBER 2013 I TOOK CAR TO SHOP TO GET ALIGNMENT DONE AND THE TECH TOLD ME THERE IS SOMETHING LOOSE ON SUSPENSION AND HE HAVE TO CHARGE ME 125 DOLLARS EXTRA TO GET ALIGNMENT ... Read more
Incident date: Feb 18, 2014
UNUSUAL NOISE WAS COMING FROM FRONT SUSPENSION AND STEERING WAS LIKE LOOSE, I WAS GOING 40MPH ON 2 WAY ROAD THAN I HIT ROAD BUMP AND CAR JUST WENT TO LEFT BY SELF AND I ALMOST HIT THE CAR COMING FROM OPPOSITE WAY. BACK IN DECEMBER 2013 I TOOK CAR TO SHOP TO GET ALIGNMENT DONE AND THE TECH TOLD ME THERE IS SOMETHING LOOSE ON SUSPENSION AND HE HAVE TO CHARGE ME 125 DOLLARS EXTRA TO GET ALIGNMENT ... Read more
Incident date: Feb 26, 2014
I PURCHASED THIS 2007 JAGUAR S-TYPE IN NOV 2013. APPROXIMATELY 1 MONTH AGO I STARTED HAVING AN ISSUE WITH THE ELECTRONIC PARKING BRAKE NOT RELEASING ITSELF WHEN THE CAR WAS SHIFTED OUT OF THE "PARK" POSITION. IT TAKES A GOOD 15-20 MINUTES OF DRIVING THE VEHICLE AND APPLYING THE BRAKES SEVERAL TIMES BEFORE THE ELECTRONIC PARKING BRAKE WILL DISENGAGE ITSELF. IT HAS GOTTEN TO THE POINT NOW THAT THE B... Read more
Incident date: Feb 26, 2014
I PURCHASED THIS 2007 JAGUAR S-TYPE IN NOV 2013. APPROXIMATELY 1 MONTH AGO I STARTED HAVING AN ISSUE WITH THE ELECTRONIC PARKING BRAKE NOT RELEASING ITSELF WHEN THE CAR WAS SHIFTED OUT OF THE "PARK" POSITION. IT TAKES A GOOD 15-20 MINUTES OF DRIVING THE VEHICLE AND APPLYING THE BRAKES SEVERAL TIMES BEFORE THE ELECTRONIC PARKING BRAKE WILL DISENGAGE ITSELF. IT HAS GOTTEN TO THE POINT NOW THAT THE B... Read more
Incident date: Feb 26, 2014
I PURCHASED THIS 2007 JAGUAR S-TYPE IN NOV 2013. APPROXIMATELY 1 MONTH AGO I STARTED HAVING AN ISSUE WITH THE ELECTRONIC PARKING BRAKE NOT RELEASING ITSELF WHEN THE CAR WAS SHIFTED OUT OF THE "PARK" POSITION. IT TAKES A GOOD 15-20 MINUTES OF DRIVING THE VEHICLE AND APPLYING THE BRAKES SEVERAL TIMES BEFORE THE ELECTRONIC PARKING BRAKE WILL DISENGAGE ITSELF. IT HAS GOTTEN TO THE POINT NOW THAT THE B... Read more
Incident date: Mar 1, 2012
2006 JAGUAR XKR. CONSUMER WRITES IN REGARDS TO DEFECTIVE TIRES. *SMD THE CONSUMER PURCHASED A FULL SET OF TIRES. HE HAD THE RIMS REFINISHED, AND WHEN THE TIRES WERE RE-INSTALLED ON THE LIKE-NEW RIMS, THE VEHICLE VIBRATED SEVERELY.
Incident date: Feb 4, 2014
WHILE DRIVING THE PASSENGER FOOTWELL BECAME DRENCHED WITH WATER WHICH STARTLED THE DRIVER AND OBVIOUSLY THE PASSENGER WHO WAS WET AND HER SHOES SOAKED IN WATER. THE CAUSE IS SOMETHING JAGUAR IS AWARE OF BECAUSE THEY HAVE ISSUED A SERVICE BULLETIN TSB JTB001211 WHICH REPLACES THE DRAIN TUBE FROM THE AC. THIS IS A REAL SAFETY CONCERN AND MANY JAGUAR XK VEHICLES 2007-2011 HAVE EXPERIENCED THIS PR... Read more
Incident date: Jan 19, 2006
TL* THE CONTACT OWNS A 2005 JAGUAR S-TYPE. THE CONTACT STATED WHILE DRIVING 15 MPH, THE PARKING BRAKE ENGAGED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE ELECTRONIC CONTROL MODULE NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 20,000.
Incident date: Nov 15, 2012
TL* THE CONTACT OWNS A 2012 JAGUAR XK. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 70 MPH THE VEHICLE STARTED SMOKING AND STALLED IN THE MIDDLE OF THE HIGHWAY. THE VEHICLE WAS TOWED TO THE DEALER. THE MECHANIC DIAGNOSED THAT THE MOTOR NEEDED TO BE REPLACED. THE FAILURE OCCURRED THREE TIMES WITHIN TWO YEARS. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE WAS 8,000. ... Read more
Incident date: Jan 14, 2014
TL* THE CONTACT OWNS A 2005 JAGUAR S-TYPE. THE CONTACT STATED THAT THE PARKING BRAKE FAILED TO RELEASE AND THE FAULTY BRAKE WARNING LAMP ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 40,000 AND THE CURRENT MILEAGE WAS 89,500.
Incident date: Dec 19, 2013
I WAS SITTING AT THE TRAFFIC LIGHT WHEN THE CAR JUST SWITCHED OFF, NO WARNING SIGNS IT JUST SHUT DOWN AS IF IT WAS TURNED OFF. A MESSAGE APPEARED ON THE DASH TO PRESS THE BRAKES AND BUTTON TO RESTART. I PRESSED THE START BUTTON AND IT STARTED UP FINE, THIS HAD HAPPEN 3 TIMES IN THE LAST 30 DAYS, THE 2ND TIME I WAS DRIVING 40MPH AND THE LATEST 12 JAN 2014 AT A STOP LIGHT. I HAVEN'T TAKEN IT TO A DE... Read more
Incident date: Dec 12, 2013
I WAS MAKING A LEFT TURN AT 15 MPH WHEN THE CAR SUDDENLY ACCELERATED FOR A FEW MOMENTS AND THEN SETTLED DOWN. I THEN TOOK 2 RIGHT TURNS AT 10 MPH AND WAS ATTEMPTING TO APPLY THE BRAKE IN A PARKING SPOT WHEN THE CAR SUDDENLY ACCELERATED RUNNING OVER A BUSH, 10 FT TREE, AND IN TO A DITCH ON EAST SIDE OF HIGHWAY 41 IN BONITA SPRINGS BEFORE I COULD GET THE CAR TO STOP. I THEN DROVE IN GINGERLY IN TO A... Read more
Crash
Incident date: Dec 18, 2013
I BOUGHT A NEW XK IN AUGUST. I HAVE TO QUESTION THE RATIONALE FOR EQUIPPING IT WITH HIGH PERFORMANCE TIRES (VIRTUAL RACING SLICKS) IN MINNESOTA. ON A WARM SUMMER DAY WITH ONLY A LITTLE RAIN, THE TIRES LOSE TRACTION FREQUENTLY. IN WINTER THEY ARE DOWNRIGHT DANGEROUS. EVEN WITH ONLY AN INCH OF SNOW, THE FRONT WHEELS LOSE TRACTION IN GOING AROUND A CORNER AT ONLY FIVE MILES AN HOUR. THE REAL WHEELS H... Read more
Incident date: Dec 18, 2013
I BOUGHT A NEW XK IN AUGUST. I HAVE TO QUESTION THE RATIONALE FOR EQUIPPING IT WITH HIGH PERFORMANCE TIRES (VIRTUAL RACING SLICKS) IN MINNESOTA. ON A WARM SUMMER DAY WITH ONLY A LITTLE RAIN, THE TIRES LOSE TRACTION FREQUENTLY. IN WINTER THEY ARE DOWNRIGHT DANGEROUS. EVEN WITH ONLY AN INCH OF SNOW, THE FRONT WHEELS LOSE TRACTION IN GOING AROUND A CORNER AT ONLY FIVE MILES AN HOUR. THE REAL WHEELS H... Read more
Incident date: Dec 18, 2013
I BOUGHT A NEW XK IN AUGUST. I HAVE TO QUESTION THE RATIONALE FOR EQUIPPING IT WITH HIGH PERFORMANCE TIRES (VIRTUAL RACING SLICKS) IN MINNESOTA. ON A WARM SUMMER DAY WITH ONLY A LITTLE RAIN, THE TIRES LOSE TRACTION FREQUENTLY. IN WINTER THEY ARE DOWNRIGHT DANGEROUS. EVEN WITH ONLY AN INCH OF SNOW, THE FRONT WHEELS LOSE TRACTION IN GOING AROUND A CORNER AT ONLY FIVE MILES AN HOUR. THE REAL WHEELS H... Read more
Incident date: Dec 21, 2012
THE ENGINE STALLED OUT WHEN WE WERE TRAVELING IN THE PASSING LANE AT SPEED ON AN INTERSTATE HIGHWAY. WE HAD TO MOVE TO THE RIGHT SIDE SHOULDER OF THE HIGHWAY IN FRONT OF ANOTHER VEHICLE WE HAD JUST PASSED AND OTHER TRAFFIC COMING CLOSE BEHIND. DEFINITELY A SCARY SITUATION FOR US AND THE OTHER DRIVERS. WE WERE TOWED TO THE NEAREST JAG DEALER. THE DEALER HAD OUR CAR FOR TWO WEEKS. THEY REPLACED ... Read more
Incident date: Dec 21, 2012
THE ENGINE STALLED OUT WHEN WE WERE TRAVELING IN THE PASSING LANE AT SPEED ON AN INTERSTATE HIGHWAY. WE HAD TO MOVE TO THE RIGHT SIDE SHOULDER OF THE HIGHWAY IN FRONT OF ANOTHER VEHICLE WE HAD JUST PASSED AND OTHER TRAFFIC COMING CLOSE BEHIND. DEFINITELY A SCARY SITUATION FOR US AND THE OTHER DRIVERS. WE WERE TOWED TO THE NEAREST JAG DEALER. THE DEALER HAD OUR CAR FOR TWO WEEKS. THEY REPLACED ... Read more
Incident date: Dec 21, 2012
THE ENGINE STALLED OUT WHEN WE WERE TRAVELING IN THE PASSING LANE AT SPEED ON AN INTERSTATE HIGHWAY. WE HAD TO MOVE TO THE RIGHT SIDE SHOULDER OF THE HIGHWAY IN FRONT OF ANOTHER VEHICLE WE HAD JUST PASSED AND OTHER TRAFFIC COMING CLOSE BEHIND. DEFINITELY A SCARY SITUATION FOR US AND THE OTHER DRIVERS. WE WERE TOWED TO THE NEAREST JAG DEALER. THE DEALER HAD OUR CAR FOR TWO WEEKS. THEY REPLACED ... Read more
Incident date: Jun 16, 2011
TL* THE CONTACT OWNS A 2002 JAGUAR X- TYPE. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE VEHICLE BEGAN TO LOSE POWER. THE VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 53,000. ..UPDATED 01/23/2014 *BF THE CONSUMER STATED A RECALL WAS ... Read more
Incident date: Nov 20, 2013
IT WAS RAINING HEAVILY AND WE WERE ON THE FREEWAY. SUDDENLY THE 2 WIPERS STARTED TO BEAT WILDLY AND THE LEFT WIPER JUMPED OFF THE WINDSHIELD. THE RIGHT ONE CONTINUED TO WIPE AT HIGH SPEED; THERE WAS NO WAY TO STOP WITHOUT CAUSING AN ACCIDENT AS THE TRAFFIC WAS HEAVY. SUDDENLY THE LEFT WIPER RESTARTED AND WENT UNDERNEATH THE RIGHT WIPER AND A FEW MINUTES AFTER THAT THE RIGHT WIPER STOPPED COMPLETEL... Read more
Incident date: Oct 15, 2012
TL* THE CONTACT OWNS A 2005 JAGUAR X-TYPE. THE CONTACT STATED THAT WHILE PLACING THE GEAR INTO REVERSE, SHE NOTICED A KNOCKING NOISE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS. THE MECHANIC STATED THAT THE TRANSFER CASE WOULD HAVE TO BE REPLACED. AFTER THE REPAIR THE FAILURE CONTINUED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT FURTHER REPAIRED. THE AP... Read more
Incident date: Nov 12, 2013
A KNOWN DEFECT IN THE MANUFACTURE OF THE 2004 THROUGH 2006 JAGUAR XJ8S AND NEEDS TO BE RECALLED FOR REPAIR IN REGARD TO THIS MODEL'S AIR SUSPENSION. IN COLD TEMPERATURES (30 DEGREES F OR BELOW), THE AIR SUSPENSION SYSTEM FAILS TO KEEP THE FRONT END OF THE VEHICLE SUSPENDED. A RED LIGHT ON THE INSTRUMENT CLUSTER LIGHTS UP AND THE MESSAGE CENTER DISPLAYS THE WARNING, "VEHICLE TOO LOW". THIS PARTI... Read more
Incident date: May 29, 2012
TL* THE CONTACT OWNS A 1998 JAGUAR XJR. THE CONTACT STATED THAT SHE OPENED THE FRONT DRIVER'S DOOR AND THE SEAT CUSHION AIR BAG INADVERTENTLY DEPLOYED AND KNOCKED HER TO THE GROUND. THE CONTACT LOST SEVERAL TEETH. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS FOUND THAT THE AIR BAG WIRE WAS CHAFED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLE... Read more
1 injured
Incident date: Sep 26, 2013
AFTER SLOWING THE CAR, THE TRANSMISSION DOWNSHIFTED IN A HARSH, SUDDEN MANNER, AND THEN THE CAR ACCELERATES ABRUPTLY AND SURGES FORWARD WITH A "CLUNKING" SOUND. AN AMBER WARNING WAS DISPLAYED ON THE DASH SAYING "GEARBOX FAULT". IF SOMEONE WAS IN FRONT OF THE CAR WHEN IT SURGED FORWARD THEY MIGHT HAVE BEEN STRUCK. *TR
Incident date: Oct 9, 2013
I WAS DRIVING ON THE FREEWAY AT 70 MILES AN HOUR WHEN THE CAR JUST SWITCHED OFF, NO WARNING SIGNS IT JUST SHUT DOWN AS IF IT WAS TURNED OFF.I WAS ABLE TO STEER THE CAR ONTO THE HARD SHOULDER AND STOP SAFELY. I PRESSED THE START BUTTON AND IT STARTED UP FINE, THIS HAD HAPPENED TO ME BEFORE AT A STOP LIGHT MONTHS BEFORE. I TOOK IT TO THE DEALERSHIP WHERE THEY HAVE HAD IT FOR OVER A WEEK. IT SHOWS ... Read more
Incident date: Sep 27, 2013
ON SEPT 27, 2013 AROUND 7A.M., I DROVE MY CAR TO THE MAIL BOX WHERE I PULLED OVER ON A ROAD WITH A SLIGHT INCLINE AND UP ON THE ROUNDED CURB, PUT IT IN PARK, OPENED THE DOOR, WALK ALONG THE SIDE OF THE CAR, CROSSED IN FRONT TO RETRIEVE MY MAIL. AFTER GETTING MY MAIL, WHEN I TURNED AROUND TO GO BACK TO THE CAR, I SAW IT DRIVING FORWARD AND CROSSING THE ROAD TOWARDS THE OTHER SIDE! INSTINCTIVEL... Read more
Crash
1 injured
Incident date: Oct 14, 2013
HI THE CAR STARTED BRAKING ITSELF WITHOUT PUSHING THE BRAKE THEN I SEE THE PARKING BRAKE LIGHT FAULT IT THE DASHBOARD. I CAN'T DRIVE THE CAR LIKE THIS. *TR
Incident date: Sep 27, 2013
WAS ON US I-280 NORTHBOUND AT ABOUT 8 P.M., GOING PREVAILING SPEED, GOING TO A SOCIAL MEETING, BUT WITH AN ORGANIZATIONAL DIRECTOR. HEARD LOUD POP AND CAR LURCHED FORWARD ABRUPTLY, THEN ENGINE BEGAN TO RATTLE, SMOKE AND BURNT RUBBER/OIL SMELL BEGAN TO INVADE CABIN. HUSBAND TURNED OFF ENGINE AND COASTED TO SIDE OF HIGHWAY AND UP EXIT RAMP SHOULDER. TOOK THE CAR TO DELONG'S AUTO REPAIR, THE ONLY ... Read more
Incident date: Sep 10, 2013
CAR WENT INTO "FAILSAFE" MODE AND LOST ALL POWER AS I WAS MERGING ONTO A HIGHWAY. THIS LOOKS TO BE A COMMON PROBLEM WITH THIS AND ALL THE XJ ... 1998 -2003 X308 MODELS. THE TPS HAS A FAULT AND IS NOT REPLACEABLE. THIS IS VERY DANGEROUS AS IT COMES ON WITH NO WARNING AND NO POWER IS AVAILABLE. *JS
Incident date: Sep 10, 2013
CAR WENT INTO "FAILSAFE" MODE AND LOST ALL POWER AS I WAS MERGING ONTO A HIGHWAY. THIS LOOKS TO BE A COMMON PROBLEM WITH THIS AND ALL THE XJ ... 1998 -2003 X308 MODELS. THE TPS HAS A FAULT AND IS NOT REPLACEABLE. THIS IS VERY DANGEROUS AS IT COMES ON WITH NO WARNING AND NO POWER IS AVAILABLE. *JS
Incident date: Aug 1, 2013
OPERATING MY VEHICLE, THE ENGINE STARTING RUNNING POOR. JAGUAR DEALERSHIP EXPLAINED POORLY DESIGNED TIMING CHAIN TENSIONERS AND ARMS HAVE FAILED BECAUSE JAGUAR MADE THE COMPONENTS OUT OF A CHEAP PLASTIC, THAT IS KNOWN TO CRACK AND CAUSE THE VALVES TO CONTACT THE PISTONS. JAGUAR UPDATED THE TENSIONERS TO METAL , BUT REFUSES TO ACCEPT RESPONSIBILITY FOR THIS DESIGN FLAW AND WANT TO CHARGE SEVERAL T... Read more
Incident date: Sep 11, 2013
PURCHASED 4 NEXEN TIRES FOR 2007 JAGUAR S-R IN APRIL 2013. HAVE DONE VERY LITTLE DRIVING SINCE PURCHASE. RIGHT REAR TIRE KEEPS LOSING AIR. TODAY, DISCOVERED THAT RIGHT FRONT TIRE HAS LARGE KNOTS ON IT, DO NOT KNOW ABOUT THE IN SIDE CONDITION OF TIRES. I DID NOT ASK FOR CHEAP TIRES, BUT BELIEVE THAT IS WHAT I HAVE. I DO NOT KNOW THE EXACT TIRE SIZES BUT FRONT AND REAR ARE DIFFERENT. *TR
Incident date: Sep 1, 2013
THE VEHICLE TOO LOW SIGN APPEARS, AS WELL AS, AIR SUSPENSION FAULT SIGN. THE CAR IS LOW AND DIFFICULT TO HANDLE AND THE RIDE IS VERY ROUGH. *JB
Incident date: Aug 22, 2013
RIGHT BRAKE TAIL LIGHT WILL NOT GO OFF, REPLACED ALL BULBS *JS
Incident date: Mar 4, 2013
TL* THE CONTACT OWNS A 2006 JAGUAR XJ8. THE CONTACT STATED THAT WHILE PARKED, SHE NOTICED SMOKE EMITTING FROM THE VEHICLE. THE FIRE DEPARTMENT WAS CONTACTED TO EXTINGUISH THE FIRE. THE VEHICLE WAS REPAIRED AND THE FAILURE WAS CONTRIBUTED TO A SHORT CIRCUIT UNDER THE DRIVER'S SIDE MAIN HEADLIGHT. THE MANUFACTURER WAS NOTIFIED OF THE INCIDENT. THE APPROXIMATE FAILURE MILEAGE WAS 88000..... UPDATED 1... Read more
Fire
Incident date: Jan 2, 2013
TL* THE CONTACT OWNS A 2012 JAGUAR XKR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE DRIVER NOTICED A THUMPING NOISE, SMOKE AND FLAMES COMING FROM UNDER THE HOOD AS THE VEHICLE STALLED. THE FIRE INDEPENDENTLY EXTINGUISHED. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS WHERE THE TECHNICIAN STATED THAT THE ENGINE WOULD HAVE TO BE REPLACED BECAUSE THE COMPUTER MODULE HAD FAILED... Read more
Fire
Incident date: Aug 23, 2013
I WAS DRIVING IN THE MIDDLE LANE OF A 5 LANE FREEWAY AT 65MPH WHEN WITHOUT ANY WARNING I LOST ALL POWER AND THE ENGINE BEGAN TO COAST AT 15MPH. WITHOUT POWER STEERING OR BRAKES I WAS FORTUNATE ENOUGH TO GET TO THE RIGHT SHOULDER. I HAD THE CAR TOWED TO MY DEALER WHO TOLD ME THAT BOTH THE ALTERNATOR AND BATTERY HAD FAILED. THEY REVIEWED THE COMPUTER FAULT WARNINGS TO CONFIRM THAT NO WARNING WAS EV... Read more
Incident date: Aug 16, 2013
TL* THE CONTACT OWNS A 2000 JAGUAR S-TYPE. THE CONTACT WAS DRIVING 40 MPH AND CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED BACK, NECK, AND HEAD INJURIES. A POLICE REPORT WAS NOT FIELD. THE CONTACT DID NOT CALL THE MANUFACTURER. THE VEHICLE WAS DESTROYED. THE FAILURE MILEAGE WAS 78,000.
Crash
1 injured
Incident date: Jul 10, 2013
TL* THE CONTACT OWNS A 2009 JAGUAR XF. THE CONTACT STATED THAT THE INSTRUMENT PANEL AND SPEAKERS MALFUNCTIONED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 08V607000 (ELECTRICAL SYSTEM) AND TOOK THE VEHICLE TO A DEALER FOR DIAGNOSIS. THE CONTACT WAS INFORMED THAT THE INSTRUMENT CLUSTER CONTROL MODULE SOFTWARE WOULD NEED TO BE RECONFIGURED BUT HER VIN WAS NOT INCLUDED IN THE RECALL CAMPAIGN. THE ... Read more
Incident date: Jun 24, 2013
TL* THE CONTACT OWNS A 2006 JAGUAR XK. THE CONTACT STATED THAT WHEN THE AUTOMATIC CONVERTIBLE TOP WAS ACTIVATED, THE HYDRAULIC LINER FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 39,780. THE VIN WAS UNAVAILABLE.
Incident date: Jun 8, 2013
TL* THE CONTACT OWNS A 2002 JAGUAR X-TYPE. THE CONTACT STATED THAT WHILE PARKING, THERE WAS A LOUD EXPLOSIVE NOISE HEARD AS THE VEHICLE SUDDENLY ACCELERATED. THE CONTACT MENTIONED THAT THE CHECK ENGINE AND THE GEARBOX WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POWER TRANSMISSION NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAIL... Read more