Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 3,627 complaints for JAGUAR
Incident date: Nov 15, 2025
The transmission makes a whining noise, especially when pulling, as in driving up an incline. I took the 2018 Highlander to Rusty Drewing Toyota in Jefferson City, MO to be diagnosed. They said the transmission needs to be replaced. In researching the problem, I found a bulletin/recall: 7A61K20482. The bulletin says the serial number must be before 7A617E03416. I want to get on your list and ... Read more
Incident date: Nov 17, 2025
I am experiencing an issue with my brakes. When I am at a red light and I brake, I find my brakes start to descend. So it's brake, then the brake moves a bit down towards the floor. Then it moves down a bit more. I am still able to brake but I find that the brake pedal moves down a few times while I am sitting at a red light. I am greatly concerned.
Incident date: Jun 28, 2025
MY VEHICLE IS USING ALOT OF OIL AND WILL NOT START THE WARNING COMES UP IS CONCERNING THE OIL PUMP.
Incident date: Nov 19, 2025
What component failed and is it available for inspection? The front driver-side roof seam on my 2022 Toyota Tundra developed corrosion under the paint and eventually opened enough for rainwater to enter the cabin. Water drips directly into the A-pillar area onto the side curtain airbag wiring, squib connector, and padded harness. It also reaches the dashboard and electrical buttons near the steeri... Read more
Incident date: Nov 19, 2025
My 2019 Jaguar F Pace has been leaking fluids for over 2 years. A mechanic repaired a coolant pump, however there continues to be fluids leaking. A mechanic informed me my car is making a sound as if the power steering is about to go, which will cause engine failure. After researching, it was brought to my attention this has happened to thousands of f pace owners. I am the only owner of my car whi... Read more
Incident date: Oct 1, 2025
The Brake Booster and Brake Booster Pump Assembly have failed. They have caused the following warning lights to go on: ABS, Brake System waring light, Slip Indicator Light, and the Electric Power Steering light.
Incident date: Oct 18, 2025
Toyota has just extended the engine recall for debris left in it thru the 2024 year model for all non-hybrid Tundra vehicles. This recall makes no sense the Hybrid vehicles have the exact same engine and therefore have the exact same safety issue. The claim they are not being recalled because they can still be powered by the hybrid system, but this is false. If the engine seizes from this debri... Read more
Incident date: Oct 18, 2025
The vehicle has experienced the Traction Battery Fault three times, which is the warning signal provided when there is a main battery fault situation. During the latest incident, the warning appeared and shortly afterward the vehicle emitted white smoke with an electrical odor and crackling from the front undercarriage. Emergency services were contacted through 911, and firefighters disconnected ... Read more
Incident date: Nov 6, 2025
After driving my truck, once I park and turn the truck off it will not shut down electronically due to an error on the dash display that reads “shift to park”. Sometimes I have to mess with the gear shifter when the truck is in park to get it to register that it is parked and shut down completely. It can take up to 15 minutes sometimes to shut down.
Incident date: Oct 18, 2025
I experienced lifter and camshaft failure on my 2020 GMC Sierra equipped with the 6.2L V8 engine at approximately 72,000 km. GMC denied warranty coverage as my factory warranty had expired only four months earlier. The repair cost me nearly $10,000 out of pocket. My vehicle has been meticulously maintained with regular oil changes performed at my local GMC dealer every 5,000 km, and it has always... Read more
Incident date: Oct 1, 2025
The ADAS do not work properly when it rains, when there is fog (density doesn't seem to be a factor when the warning light comes on), or first thing in the morning when there is condensation on the vehicle. These are the times when they are most needed to help the driver.
Incident date: Oct 1, 2025
Rear back up camera does not work. Vehicle displays ‘Rear Camera System Fault’ message. No image on screen when reverse gear selected.
Incident date: Mar 3, 2025
The contact owns a 2019 Jaguar XE. The contact received notification of NHTSA Campaign Number: 25V017000 (BACK OVER PREVENTION, ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Incident date: Mar 3, 2025
Recall 23S35 is not showing up for my vehicle even though I have the exact same issue. Dashboard alarm and message "PARK Brake Fault Service Now" and it activates my brakes. I took it to the dealership while it was still going on, even after I shut the truck off.
Incident date: Sep 2, 2025
The infotainment system, which controls most of the functions of driving safely, is down again for the 2nd time since I purchased my Atlas on 6/9/25. The first time it happened, the local VW dealer had me bring it in on 8/30 & they "fixed" it relatively quickly. They stated it was a local issue & had many Atlas screens that went down but they didn't know why. Now on 10/16 this occurred again... Read more
Incident date: Sep 2, 2025
While driving on the highway at normal operating speeds, the vehicle suddenly lost power, and the accelerator pedal became completely unresponsive, preventing me from maintaining speed or safely exiting the roadway. This created a severe safety hazard, as I was unable to maneuver or pull off to avoid fast-moving traffic. Immediately after, I attempted to shift the vehicle into “Park,” but rece... Read more
Incident date: Sep 2, 2025
While driving on the highway at normal operating speeds, the vehicle suddenly lost power, and the accelerator pedal became completely unresponsive, preventing me from maintaining speed or safely exiting the roadway. This created a severe safety hazard, as I was unable to maneuver or pull off to avoid fast-moving traffic. Immediately after, I attempted to shift the vehicle into “Park,” but rece... Read more
Incident date: Oct 12, 2023
Known issue from Ford with coolant intrusion into cylinder 2 and maybe cylinder. Addressed through TSB 22-2232. Purchased car in February 2024 with 77k on it. Dealer won't repair the issue. Needs a new redesigned engine. Dealer only covers the issue if it's under the original warranty with less than 60k miles. My car now has 131k miles on it.
Incident date: Oct 12, 2023
Vehicle Information 2020 Jaguar E-PACE VIN: [XXX] Approx. mileage: 84,000 Component Affected: Powertrain / Cooling System / Engine Complaint Description: My 2020 Jaguar E-PACE began showing coolant-related warnings and mechanical issues around 60,000 miles. Despite professional servicing, the vehicle experienced a catastrophic failure at 84,000 miles. The vehicle is now completely inoperable a... Read more
Incident date: Oct 1, 2025
Sunday, September 21, 2025, while on my way to church around 8:40am, while driving in traffic, car began to slow and then stopped (CAR WAS IN DRIVE, NOT IN PARK). The "Shift to Park" and ABS light appeared on dashboard. After the car completely stopped, and with other motorists blowing their horns behind me, I put the vehicle in park and was able to restart it. I immediately returned home and ca... Read more
Incident date: Oct 1, 2025
When coming to a stop the or even when trying to pull out the vehicle will shut off and you have to turn the car off to restart it and then switch back to drive and then the vehicle will go but it may turn off again if coming to a stop.
Incident date: May 23, 2023
I was stopped at a red light, when the airbag in the headrest deployed on the driver side.
Incident date: Aug 8, 2025
The contact owns a 2024 Ford Bronco. The contact stated that while driving and coming to a stop, the Engine Auto Start-Stop system failed to engage, and the engine revved significantly, causing the vehicle to move forward unintendedly. The contact stated that the failure persisted while standing on the brake pedal, requiring the contact to shift to neutral(N) or to park(P) to stop the engine. The ... Read more
Incident date: Jul 9, 2025
The contact owns a 2014 Honda Accord. The contact stated that while driving at an undisclosed speed, the check engine warning light luminated and remained illuminated. The vehicle failed to properly accelerate and became difficult to drive. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that the fuel pump was faulty and needed to be replaced. The vehicle was not... Read more
Incident date: Feb 1, 2024
The driver side mirror shakes around 45 to 50 miles an hour plus. The passenger side mirror at the same speeds stays true and does not vibrate. While I am driving mostly on the highway the driver side mirror shakes or bounces up and down which distorts the images behind me. It is a safety concern where I am getting dizzy while driving. I brought the car back to the dealership Lexus of Pembroke Pin... Read more
Incident date: Feb 1, 2024
The driver side mirror shakes around 45 to 50 miles an hour plus. The passenger side mirror at the same speeds stays true and does not vibrate. While I am driving mostly on the highway the driver side mirror shakes or bounces up and down which distorts the images behind me. It is a safety concern where I am getting dizzy while driving. I brought the car back to the dealership Lexus of Pembroke Pin... Read more
Incident date: Mar 20, 2025
The contact owns a 2018 Ford Escape. The contact stated that while driving at 20-25 MPH, an alert indicating engine failure was displayed, along with the “Service Now” message. The vehicle was on the verge of overheating, with the temperature gauge showing an excessively high temperature reading. The contact added coolant to the coolant reservoir to address the issue temporarily. The vehicle w... Read more
Incident date: Mar 20, 2025
The contact owns a 2024 Ford Transit. The contact received notification of NHTSA Campaign Number: 25V315000 ( BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Incident date: Sep 5, 2025
Please copy the link. It is not a spam nor malware. It is the diagnostic report ran 9/12/2025. Please look under “airbag” tab and you will see the code related to brake system. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Sep 5, 2025
On September 10th, 2025, at approximately 7:45am, I was driving my 2022 Jeep Grand Cherokee 4xe at 57 mph on the freeway during heavy traffic. The “Service Hybrid Electrical System” warning appeared, and the vehicle immediately stalled and forced itself into emergency park while in motion. This sudden failure created a severe safety hazard for myself and surrounding drivers. I experienced an ... Read more
Incident date: Sep 5, 2025
The passenger side daytime running lamp has burned out in one section. Ford says in order to replace this the whole headlight must be replaced at a cost of $1,400. Daytime running lamps are a requirement for safety and the inability to repair the running lamp without replacing the entire headlight poses a safety risk to both the driver and other vehicles on the road.
Incident date: Sep 8, 2025
The camshaft adjuster failure. Though I'm told safety is not in immediate danger, it's a very expensive fix that can cause other issues if left unpaired. It began subtly with strange noises, hesitation during start-up, inconsistent performance. I take meticulous care of this vehicle. Regular service. Genuine parts. Always handled with care. And yet, here I am, facing a repair bill that is not... Read more
Incident date: Sep 8, 2025
I am writing to formally report an issue with my vehicle involving a persistent parking brake malfunction. The yellow parking brake indicator light remains on and will not reset. After researching the issue, I’ve found that this is a common problem among other vehicle owners of the same make and model. The malfunction appears to be related either to a faulty sensor or the entire parking brake m... Read more
Incident date: Jun 28, 2025
In Colorado. Vehucle has no response when pushing on the gas pedal. Dead pedal at a light in Gunnison and now again at my home at 9,450 ft.
Incident date: Aug 29, 2025
The contact owns a 2025 Ford Escape. The contact stated that while driving 55 MPH with the cruise control activated, the brakes engaged independently. The contact stated that while attempting to start to vehicle, the radio displayed a blank screen. A dealer was contacted. A warning light was illuminated; however, the contact was unable to state which warning light was illuminated. The vehicle was ... Read more
Incident date: Aug 25, 2025
The passenger airbag sensor is malfunctioning and does not recognize that a passenger is in the car. The dealership advised that they don't know if the airbag would deploy if an accident occurred, which presents a risk to passengers. The airbag light stays on all the time. The dealership performed the diagnostics on the vehicle on 2/5/2025 and confirmed that the sensor was malfunctioning. They ad... Read more
Incident date: Aug 26, 2025
The contact owns a 2023 Honda Accord. The contact stated that the vehicle failed to lock while the key fob was not inside the vehicle. Additionally, the contact stated that messages pertaining to the braking system failure, the EPS failure, the Collision Mitigation Braking System failure, and other unknown messages were displayed, with several unknown warning lights illuminated. The vehicle was ta... Read more
Incident date: Aug 26, 2025
The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that the A-pillar trim was loose. There were no warning lights illuminated. The contact called the local dealer, who confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the issue. The fa... Read more
Incident date: May 6, 2025
Power Transfer Unit - my power transfer unit has failed. This appears to be a manufacturing defect identical to those under the recall provisions. For some reason, my VIN # is not included.
Incident date: Jul 10, 2025
What happened? While driving my 2015 Tesla Model S, the main touchscreen (MCU) began intermittently going black, disabling access to essential vehicle controls, navigation, climate settings, and rear-view camera display. At times when the MCU was functioning, the rear-view camera feed would still display a black screen upon shifting into Reverse, leaving me without any rear visibility. Component ... Read more
Incident date: May 14, 2025
This car has oil consumption issues due to a manufacturer defect, design of the engine 2.4L. This has been on going for the last three years and is getting worse. Now is affecting the catalytic converter because of it burning so much oil. The Hyundai dealership will do nothing for me. Now they want $4,500 for a new catalytic converter. I can’t afford a new car and this should be an expense of Hy... Read more
Incident date: Jul 29, 2025
The contact owns a 2014 Ram 1500. The contact stated that the vehicle experienced rough idling with the check engine warning light illuminated. The vehicle was taken to the local dealer who diagnosed that the piston rod was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was not yet contacted. The failure mileage was 140,000. The VIN was not available.
Incident date: Jul 11, 2025
Light indicator showed low coolant levels. Car was leaking coolant slowly. Filled up coolant but levels continued to go down. Brought to mechanic and they had to remove oil filter housing to replace failing gasket. Car is about 113K miles.
Incident date: Jul 11, 2025
My 2017 Kia Sorento has developed intermittent safety-related engine issues that have resulted in loss of acceleration and stalling. December 2024: After a two-hour drive, the vehicle stalled and would not restart. Roadside assistance confirmed the engine oil level was low, despite no external leaks. After approximately two hours, the vehicle restarted. [XXX]: After driving about 30 minutes and ... Read more
Incident date: Apr 24, 2024
The car has been consuming all the engine only after 700 miles. This has been a constant issue since December 2024 and the issue has been brought up with Hyundai dealership in Denville, NJ and Hyundai Corporate as well. Hyundai dealership in Denville, NJ performed 2 oil consumption tests, which the vehicle failed both test only after 700 miles as it consumed all the engine oil. They refused to do ... Read more
Incident date: Apr 8, 2025
Vehicle makes clicking noises when making sharp turns at low speed. Replacement of left front axle done at 3,833 miles by dealership service department on 5/22/25. Clicking was reported again on 6/15/25 but was unable to replicate in noisy surroundings. Dealership advisor stated there is no solution to repair the problem and this would keep happening. Noise worsened and vehicle was taken to a dif... Read more
Incident date: Jul 28, 2025
Dear Highway Safety Authority Officer I am writing to formally request an investigation into a potential safety concern involving structural rust on the engine subframe (engine cradle) of the Audi A6, particularly in models from 2012 There have been growing concerns among owners and independent mechanics regarding excessive and premature rust and corrosion affecting the structural integrity of the... Read more
Incident date: Jul 28, 2025
2018 Ford F-150 2.7 liter. Master cylinder and power brake booster failure. Confirmed by independent service center. Prior to failure there was a warning light indicating low brake fluid. I then lost all braking ability within 3 brake pedal depressions. My brake pedal touched the floorboard afterwards. Given right conditions I could have sustained major injury. Components were replaced by mechanic... Read more
Incident date: Apr 17, 2025
The contact owns a 2017 Jaguar XE. The contact stated that while driving approximately 20 MPH, the check engine and battery warning lights illuminated, and the vehicle stalled. The vehicle could not able to be restarted. The vehicle was towed to the residence. The vehicle was then towed to an independent mechanic, where it was diagnosed, and determined that the fuel line needed to be replaced. The... Read more
Incident date: Apr 17, 2025
The contact owns a 2018 Acura TLX. The contact stated the vehicle was included in NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling), for a possible failure with the connecting rod, and the vehicle was repaired. Approximately 2-3 years after the recall repair, while driving 65 MPH, the vehicle started losing motive power while accelerating. The contact coasted to the side of the road and... Read more