Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 3,676 complaints for JAGUAR
Incident date: Sep 15, 2025
My 2024 Honda Odyssey EX-L has a recurring Auto Idle Stop failure. About 1–2 times per week, when stopped at a light and Auto Idle Stop engages, the engine fails to restart properly when I release the brake. The engine sputters or shuts down, the battery warning light comes on, and the vehicle shifts itself into Park. I then have to hold the start button for several seconds to restart the engine... Read more
Incident date: Mar 18, 2026
The contact owns a 2017 Chevrolet Silverado 1500. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed and went to the floorboard. The vehicle failed to stop immediately. The contact used added force to depress the brake pedal to slow and stop the vehicle. There was no warning light illuminated. The vehicle was not diagnosed or repaired by an independent mec... Read more
Incident date: Apr 15, 2026
The contact owns a 2016 Ford Expedition. The contact stated that while reversing, the camera displayed squiggly lines. Occasionally, the screen was blank. No warning lights were illuminated. The vehicle was taken to the local dealer previously, where it was diagnosed and determined that the camera module needed to be replaced. The vehicle was repaired under the warranty, but the failure reoccurred... Read more
Incident date: Apr 15, 2026
The transmission has now stalled in 2 situations within 7 days. Stops pulling for about 30 seconds, then a loud pop occurs as the transmission kicks back in to working. 53,000 miles on the vehicle, no warning lights came on or currently on.
Incident date: Apr 15, 2026
I was on the Highway and had the vehicle on cruise control, the super cruise was not available the entire trip. Suddenly a warning came on saying that supper cruise was not available please take the wheel, the truck started slowing down drastically while I’m doing 70mph which is the speed limit. I put my foot on the brake to disengage the cruise control but that did not work. I had to push the c... Read more
Incident date: Mar 14, 2025
When driving down the road my Automatic Emergency Braking (AEB) sensor trigger when nothing is in the road. Causing the AEB go off when nothing is there. This happens often. Is there a recall on the 2018 Nissan Rogue AEB?
Incident date: Apr 17, 2026
I am filing a complaint regarding an unresolved safety recall for my 2025 Toyota Sienna involving the second-row seat welds. VIN: [XXX] NHTSA Recall ID: 25V668 Recall Date: October 7, 2025 Manufacturer/Dealer Recall Reference: 25TB12 This recall involves the structural integrity of the second-row seat welds. A failure of these welds could increase the risk of injury to occupants in the event of... Read more
Incident date: May 1, 2025
Vehicle keeps displaying a warning message to service drivers assistance system. Taken the vehicle to the dealership multiple time and the condition still persists. Dealership contacts GM tech support and are being told that GM is aware of the problem, programing issue, but they have no solution after several months. Multiple vehicles at many dealerships have the same problem. I don't feel saf... Read more
Incident date: Apr 9, 2026
There is a strong fuel order coming from passenger side after every fuel fill, affects everyone in the car while moving, especially affecting my grandchildren and my family. Backup camera rarely comes on while backing up, gives a black screen which can cause accidents especially in reverse. Rear driver side makes loud squeaky sound while driving over speed bumps slowly or bumpy roads. I purchased... Read more
Incident date: Apr 9, 2026
There is a strong fuel order coming from passenger side after every fuel fill, affects everyone in the car while moving, especially affecting my grandchildren and my family. Backup camera rarely comes on while backing up, gives a black screen which can cause accidents especially in reverse. Rear driver side makes loud squeaky sound while driving over speed bumps slowly or bumpy roads. I purchased... Read more
Incident date: Apr 9, 2026
2008 Audi A5 3.2L S-Line Coupe experiencing severe water intrusion into trunk compartment causing progressive failure of multiple electronic modules. Water enters through a known design defect in the trunk seal and drainage pathway, pooling in the spare tire well where critical electronic control modules are mounted. Affected systems: (1) Complete audio and entertainment system failure due to ampl... Read more
Incident date: Apr 9, 2026
1 WATERPUMP FAILED AND LEAKED WATER INTO MY OIL AND BLEW MY ENGINE. THERE WAS NO WARNING. MY CAR HAD NO POWER AND I COULD NOT DRIVE. I WAS ON THE SIDE OF THE ROAD. THE WATERPUMP IS NOT A RECALL BUT THERE ARE ALOT OF PEOPLE WITH THE SAME ISSUE ON THE SAME MODEL . THE ENGINE WAS REPLACED AT MY EXPENSE. 2. PILLAR/TRIM RECALL IS NOT FIXED AND WATER IS GETTING INTO THE INSIDE OF MY CAR AND SHORTING OU... Read more
Incident date: Apr 27, 2025
Electric-Release Tailgate opens unexpectedly on its own, when vehicle is put in park. This had happen when a trailer was hitched and now has caused a dent in the tailgate. There is a recall # N232426400/N232426401; but apparently my VIN is not showing in the recall.
Incident date: Mar 24, 2026
Audi dealership charged fee for a repair that they the,selves acknowledged is under a technical service bulletin and despite my having extended warranty that is supposed to cover such repairs. This is for the main media interface going blank repeatedly every ~5 minutes or so while driving. Audi charged me for a repair that is a known safetyissue and is covered under warranty.
Incident date: Feb 1, 2026
The contact owns a 2020 BMW X5. The contact stated that the vehicle was taken to a dealer for routine maintenance and it was discovered that there was a coolant leak and that there was a failure with the front differential failure, and that the A/C unit was leaking. The leaking valve was replaced but the differential was not repaired. The contact stated that the failure was a known failure with th... Read more
Incident date: Feb 28, 2026
There is an incredible reliance on navigation and communication while driving. This and many other vehicles have intermittent disconnects to CarPlay This causes inattentive decisions while attempting to reconnect. I have personally had two trips to dealership with no resolution numerous photos showing loss of communication with vehicles main information center.
Incident date: Feb 28, 2026
The contact owns a 2022 Hyundai Palisade. The contact received notification of NHTSA Campaign Number: 26V034000 (Air Bags). The contact called the manufacturer for an update on part availability and was informed that the remedy was still under development. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a fail... Read more
Incident date: Nov 1, 2025
Rough switching between gears since purchase; Whining noise in transmission when pressing on the gas.
Incident date: Jan 1, 2022
The contact owns a 2021 GMC Sierra 1500. The contact stated that while driving approximately 50-65 MPH on an incline, the contact believed that the transmission was slipping or there was a misfire coming from the engine. The contact stated that the vehicle failed to restart automatically after the engine AUTO Start/Stop system was engaged after a complete stop. Additionally, the contact stated tha... Read more
Incident date: Mar 9, 2026
I’d like to report a serious, ongoing safety concern with my 2019 Chevrolet Silverado (5.3 V8 53,028 mi) since Dec 2025. Over the last 4 months, I have experienced at least 20 engine failures/loss of power, with no engine light illuminated after restarting truck. These failures result in a complete loss of power, including steering and braking, posing a significant risk of a crash. Chevy said i... Read more
Incident date: Mar 9, 2026
There is a defect in the motorized electric charge port door. When you press the button it rarely works to open the charge port door leaving me with unable to charge my vehicle. I fear this will leave me stranded and my only course of action will be to rip the door off in anger. Many others are experiencing this issue. Chevy needs to address this.
Incident date: Mar 21, 2026
Infotainment center making popping and cracking sounds during every drive. System will completely shut down and not work at all. No access to navigation, phone or infotainment center at all. Audio will completely cut out during music and phone calls.
Incident date: Mar 16, 2026
I believe my thermostat is a problem. I keep getting "P012B" "coolant under operating temperature" codes on my obd2 meter. This seems to coincide with "driver assist reduced" on my instrument cluster on my dash board. I researched it and on a forum it sounds to be a very common problem. Someone said to report it on here. I can clear the "p012b" error code with my obd2 and my thermostat inst... Read more
Incident date: Mar 9, 2026
The brakes, turn signals, and hazards do not trigger the associated components and the controls for these do not work. The check engine light intermittently comes on and off with these symptoms. The front clutch cable has work through the protective housing at the front of the motorcycle against the electrical components.
Incident date: Mar 8, 2026
Vehicle was taken to dealer for click noise Hurd while turning right around only 4k miles. The dealer confirmed the noise using a mechanics ear they said as of right now no replacement has been authorized. Honda is investigating. January 2026 car started clicking while in curves and any movement in steering. Still no fix. March 2026 still not fix because Honda hasn’t investigated yet and now my ... Read more
Incident date: Mar 2, 2026
2010 bmw 328i xdrive: Had in for recall PCV 1/08/2025. This vehicle has had a prior recall for same issue before i owned in 2014. Motorwerks BMW failed to complete recall, as parts and repair bulletin from BMW OF AMERICA has parts list. Motorwerks just CHOSE to put items, subtitled under other services/self pay. When I asked about this they responded that CAR WAS OUT OF WARRANTY ....as build da... Read more
Incident date: Mar 2, 2026
Driver side and passenger side axle-area, making loud clicking and popping sounds on turns indicating major damage to CV joint, at around 10,000 miles. Primarily heard on sharply turned wheel acceleration. Two dealerships said they "couldn't reproduce the issue" even though I showed them the issue on recorded video. I demand that this be taken seriously as a recall.
Incident date: Mar 2, 2026
It has happened several times when going slow the breaks get really hard to stop the vehicle. Otherwise breaks are new work well. One time I hit my garage as I tried to move it slightly forward. Another time I was slowly moving forward & tried to stop at a driveway as person was walking by. I pressed breaks down as far as the could go.
Incident date: Dec 6, 2025
There are two major safety issues that came with the vehicle upon the new car delivery. The problems existed even before the delivery as I found the first issue during the new car delivery and the second issue upon leaving the delivery center. First is the non-operational FSD (Full Self Driving). FSD never worked from the beginning. The Tesla advisor noticed it at the delivery center but insisted... Read more
Incident date: Dec 6, 2025
There are two major safety issues that came with the vehicle upon the new car delivery. The problems existed even before the delivery as I found the first issue during the new car delivery and the second issue upon leaving the delivery center. First is the non-operational FSD (Full Self Driving). FSD never worked from the beginning. The Tesla advisor noticed it at the delivery center but insisted... Read more
Incident date: Dec 6, 2025
There are two major safety issues that came with the vehicle upon the new car delivery. The problems existed even before the delivery as I found the first issue during the new car delivery and the second issue upon leaving the delivery center. First is the non-operational FSD (Full Self Driving). FSD never worked from the beginning. The Tesla advisor noticed it at the delivery center but insisted... Read more
Incident date: Feb 19, 2026
Since delivery, the Adaptive Cruise Control (ACC) system intermittently fails without warning while in motion. The system frequently displays an "Unavailable" message, particularly during stop-and-go traffic at speeds around 20 mph. This sudden deactivation occurs with no prior audible or visual alert, leaving the driver with dangerously limited time to manually intervene and avoid potential rear-... Read more
Incident date: May 26, 2025
THE BACK TAILGATE GLASS SHATTERED. IT WAS PARKED, I HAD JUST TURNED IT ON. AND AS I WAS STARTING TO SHIFT IT TO REVERSE IT SHATTERED. A POP THE SOUNDOF GLASS FALLING. I SLAMMED ON BREAKS GOT OUT THE WINDOW WAS BROKEN, MISSING. ALL ALONG THE WINDSHEILD WIPER. I HAD TO GET IT FIXED AFTER 5 DAYS WAITING FOR THE GLASS TO COME IN BY SAFELITE.
Incident date: Mar 15, 2022
The contact owns a 2015 Audi Q5. The contact stated that the rear subframe was extremely rusted and could not pass a safety inspection. The vehicle was driven to the dealer, but the vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 82,351.
Incident date: Jan 1, 2020
A large crack appeared on the windshield of my 2021 Toyota Venza. Due to this being a safety issue when driving the vehicle, so I looked into having it repaired by a local shop. When the Venza was taken to the repaired, the repair shop notified me that the issue didn't originate from a rock/chip. The issue was with the windshield or the windshield installation. After a quick Google search, it ... Read more
Incident date: Dec 31, 2025
On 01/12/2026, I had my 2021 Kia Soul (VIN: [XXX] ) inspected by a technician at J&K Automotive after discovering a significant drop in oil. The technician found the engine oil dipstick completely dry. A review of service records shows the last oil change was on 09/18/2025 (Odometer: 20,862), meaning the engine consumed nearly its entire oil capacity in just 3,699 miles. The technician confirmed ... Read more
Incident date: Jan 12, 2026
Loud clicking and thumping noises from area of wheel drive axles. This predominantly occurs when the front wheels are turned off center. Clicking in axles and loud thumping in the chassis are enhanced with acceleration.
Incident date: Jan 12, 2026
The contact owns a 2020 Nissan Kicks. The contact stated that the ABS, Forward Facing Camera, Advanced Driver-Assistance Systems (ADAS), Lane Variation, and other safety feature lights were illuminated. The vehicle was taken to the dealer, who replaced the ABS and Forward-Facing Camera. The dealer diagnosed that the ADAS needed to be replaced; however, the part was on back order. While awaiting pa... Read more
Incident date: Dec 1, 2022
I own a 2018 Ram 2500 equipped with the 6.7L Cummins diesel engine that I purchased brand new in Iowa. For approximately the last four to five years, my vehicle has displayed persistent warnings including “Service Electronic Braking System,” ABS warning light, and traction control warnings, accompanied by constant audible alerts. As a result, multiple braking safety systems are disabled, inclu... Read more
Incident date: Dec 21, 2025
The electronic dashboard goes black while driving. I was driving to work on the highway at highway speeds and the entire electronic dashboard went black including the hud display and the radio screen. The radio screen turned back on and auto reconnected to my phone and android auto. I was able to safely get to an exit and park, turn off the car and restart and the dash did come back on to then go ... Read more
Incident date: Dec 21, 2025
The electronic dashboard goes black while driving. I was driving to work on the highway at highway speeds and the entire electronic dashboard went black including the hud display and the radio screen. The radio screen turned back on and auto reconnected to my phone and android auto. I was able to safely get to an exit and park, turn off the car and restart and the dash did come back on to then go ... Read more
Incident date: Dec 21, 2025
Vehicle was purchased with 95,xxx miles. Within 10 days sporadic transmission jerks and stalls started. Taken to repair facility 3 times over next 2 months with no issues found. During long distance trip transmission felt rough and sluggish. Transmission was serviced. Engine light on. Repair facility replaced all spark plugs, coil packs and cleared codes. 2 weeks later light came back on. Transmis... Read more
Incident date: Oct 25, 2025
The contact owns a 2011 Ford Explorer. The contact stated that while driving approximately 15 MPH, the power steering suddenly failed while attempting to make a right turn, causing the steering wheel to seize. The power steering warning light was illuminated. The contact turned off the vehicle and followed the owner's manual instructions on how to reset the power steering; however, all attempts fa... Read more
Incident date: Dec 10, 2025
All issues have been reported and duplicated by the dealer. 1. Upon hard acceleration, vehicle dash flashes service 4 wheel drive and all lights surrounding the shifting knob flash. In one instance, it locked into 4 wheel (high) and was difficult to steer. Cleared upon restart. 2. Backup camera went totally to blue screen, no camera. 3. Instrument panel went dark when driving, no speedometer o... Read more
Incident date: Dec 10, 2025
All issues have been reported and duplicated by the dealer. 1. Upon hard acceleration, vehicle dash flashes service 4 wheel drive and all lights surrounding the shifting knob flash. In one instance, it locked into 4 wheel (high) and was difficult to steer. Cleared upon restart. 2. Backup camera went totally to blue screen, no camera. 3. Instrument panel went dark when driving, no speedometer o... Read more
Incident date: Dec 8, 2025
I am submitting a complaint regarding my 2 year-old vehicle due to a recurring/mechanical issue that is impacting its safety and reliability. While I understand the vehicle’s age, this problem appears to be beyond normal wear and tear and warrants review. In addition the condition has resulted in ongoing problems that I believe require further evaluation and resolution.
Incident date: Dec 17, 2025
The contact owns a 2023 Hyundai Ioniq 6. The contact received notification of NHTSA Campaign Number: 24V868000 (Electrical System), and the vehicle was taken to the dealer, where a software update was performed. The contact stated that the vehicle was charged at the residence, and the contact received notification through the Mobile App that the big battery charge was 80 percent. The contact state... Read more
Incident date: Sep 2, 2025
Sudden unintended acceleration when parked, resulted in crashing our car.
Crash
Incident date: Sep 2, 2025
Failed Power Train part that Nissan Knows about( TSB Notify to shops ) and is not willing to fix. This item is failing premature and can definitely be a safety hazard. My wife was driving this when it completely failed. She was afraid her car was falling apart, vibrating excessively. It is the Left hand side motor mounts. It causes serious vibration throughout the vehicle when driving or stopped. ... Read more
Incident date: Nov 15, 2025
I purchase this car used from a dealer. the transmission failed at 87564 miles. i had the a new transmission installed. The gear box or shifter failed at 91231 miles. I had that repaired. The timing chain started to fail at 100432 miles. this issue would cause the car to stall randomly. This I feel is a safety issue. The car is not being driven for the cost of repair is out of my budget.