Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 3,627 complaints for JAGUAR
Incident date: Apr 25, 2014
TL* THE CONTACT OWNED A 2011 JAGUAR XJ. WHILE DRIVING ON A WET ROAD AT 55 MPH, THE CONTACT LOST CONTROL OF THE VEHICLE. THE VEHICLE FISHTAILED DOWN THE ROAD INTO THE GUARDRAIL CABLE. THE FRONT END OF THE VEHICLE WAS DESTROYED. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED HEAD AND RIB INJURIES, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO A DEALER ... Read more
Crash
1 injured
Incident date: Apr 25, 2014
TL* THE CONTACT OWNED A 2011 JAGUAR XJ. WHILE DRIVING ON A WET ROAD AT 55 MPH, THE CONTACT LOST CONTROL OF THE VEHICLE. THE VEHICLE FISHTAILED DOWN THE ROAD INTO THE GUARDRAIL CABLE. THE FRONT END OF THE VEHICLE WAS DESTROYED. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED HEAD AND RIB INJURIES, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO A DEALER ... Read more
Crash
1 injured
Incident date: Apr 25, 2014
TL* THE CONTACT OWNED A 2011 JAGUAR XJ. WHILE DRIVING ON A WET ROAD AT 55 MPH, THE CONTACT LOST CONTROL OF THE VEHICLE. THE VEHICLE FISHTAILED DOWN THE ROAD INTO THE GUARDRAIL CABLE. THE FRONT END OF THE VEHICLE WAS DESTROYED. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED HEAD AND RIB INJURIES, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO A DEALER ... Read more
Crash
1 injured
Incident date: Apr 25, 2014
TL* THE CONTACT OWNED A 2011 JAGUAR XJ. WHILE DRIVING ON A WET ROAD AT 55 MPH, THE CONTACT LOST CONTROL OF THE VEHICLE. THE VEHICLE FISHTAILED DOWN THE ROAD INTO THE GUARDRAIL CABLE. THE FRONT END OF THE VEHICLE WAS DESTROYED. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED HEAD AND RIB INJURIES, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO A DEALER ... Read more
Crash
1 injured
Incident date: May 1, 2016
DASHBOARD RIPPLED. TOOK TO A SPECIALIST AND THEY STATED THAT THIS ISSUE IS A DEFECT. THE DASHBOARD LETTER SHRINKS AND IT SEPARATES FROM THE FOUNDATION OF THE DASH WHICH CAUSE IT TO STICK UP AND LEAVE A GAP BETWEEN THE DASH AND WINDSHEILD. CALLED JAGUAR HEADQUARTERS. HAVEN'T HAD MUCH LUCK ON RETURN CALLS
Incident date: May 29, 2012
MAY 29, 2012 AIRBAG DEPLOYED AS CAR WAS BEING UNLOCKED IN A PARKING LOT. VEHICLE WAS NOT RUNNING, MERELY BEING UNLOCKED WITH THE KEY FOB, AS I ATTEMPTED TO ENTER, THE AIRBAG OF THE DRIVERS SIDE, EMBEDDED IN THE DRIVERS SEAT, BLEW, STRIKING ME IN THE HEAD AND BAGGING MY HEAD AGAINST THE OUTER EDGE OF THE DOOR OPENING. IT IS BELIEVED THAT I PASSED OUT, THEN CAME TO AND WAS FOUND LEANING AGAINST THE ... Read more
1 injured
Incident date: Jun 9, 2014
TL* THE CONTACT OWNS A 2005 JAGUAR S-TYPE. THE CONTACT STATED THAT THE REAR BRAKES FAILED TO PROPERLY ENGAGE AND DISENGAGE. ALSO, THE EMERGENCY BRAKE RANDOMLY ENGAGED AND PREVENTED THE VEHICLE FROM MOVING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE CAUSE OF THE FAILURES COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND STATED THAT THERE WAS NO RECALL TO ADDR... Read more
Incident date: Jun 9, 2014
TL* THE CONTACT OWNS A 2005 JAGUAR S-TYPE. THE CONTACT STATED THAT THE REAR BRAKES FAILED TO PROPERLY ENGAGE AND DISENGAGE. ALSO, THE EMERGENCY BRAKE RANDOMLY ENGAGED AND PREVENTED THE VEHICLE FROM MOVING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE CAUSE OF THE FAILURES COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND STATED THAT THERE WAS NO RECALL TO ADDR... Read more
Incident date: May 4, 2016
TL* THE CONTACT OWNS A 2011 JAGUAR XF. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 45 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE DID NOT RESTART. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE AND THE VIN WAS NOT INCLUDED IN NHTSA CAMP... Read more
Incident date: Nov 21, 2013
MY VEHICLE HAS THE SAME PROBLEM AS NHTSA ID NUMBER: 10766521 FILED 9/21/2015. THE HEADLIGHTS ARE ANGLED TOO LOW AND THE MECHANIC SAYS THAT A PLASTIC PIECE IS BROKEN AND THE ENTIRE HEADLIGHT ASSEMBLY NEEDS TO BE REPLACED. I KEEP THE FOG LIGHTS ON TO COMPENSATE FOR THE LIMITED VIEW OF THE LOW BEAMS. I ALSO USE THE HIGH BEAMS AT NIGHT WHENEVER I CAN. THE HEADLIGHTS NOT PROPERLY ILLUMINATING THE ROAD ... Read more
Incident date: May 4, 2016
TL* THE CONTACT OWNS A 2014 JAGUAR XJ. THE CONTACT STATED THAT AFTER DRIVING AND COMING TO A COMPLETE STOP, THE VEHICLE FAILED TO ACCELERATE FOR APPROXIMATELY 30 SECONDS. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSIS THREE TIMES, BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE CONTACT STATED THAT THE FAILURE OCCURRED FIVE TIMES. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE ... Read more
Incident date: Dec 30, 2014
INITIALLY WHILE BEING PARKED IN DEC. 2014, I STARTED THE CAR BUT COULD NOT RELEASE THE ELECTRONIC PARK BRAKE. I HAD TO DRIVE IT TO A MECHANIC 3 MILES AWAY WITH THE BRAKES SMOKING. THEY SAW A PROCEDURE FOR RESETTING THE PARK BRAKE AND GAVE ME A COPY. ALL WAS WELL FOR 2 MOS. BUT DRIVING ALONG ABOUT 30MPH THEY SUDDENLY LOCKED. I WAS ABLE TO PULL OVER AND FORTUNATELY HAD BEEN CARRYING TOOLS FOR TH... Read more
Incident date: Dec 30, 2014
INITIALLY WHILE BEING PARKED IN DEC. 2014, I STARTED THE CAR BUT COULD NOT RELEASE THE ELECTRONIC PARK BRAKE. I HAD TO DRIVE IT TO A MECHANIC 3 MILES AWAY WITH THE BRAKES SMOKING. THEY SAW A PROCEDURE FOR RESETTING THE PARK BRAKE AND GAVE ME A COPY. ALL WAS WELL FOR 2 MOS. BUT DRIVING ALONG ABOUT 30MPH THEY SUDDENLY LOCKED. I WAS ABLE TO PULL OVER AND FORTUNATELY HAD BEEN CARRYING TOOLS FOR TH... Read more
Incident date: Dec 30, 2014
INITIALLY WHILE BEING PARKED IN DEC. 2014, I STARTED THE CAR BUT COULD NOT RELEASE THE ELECTRONIC PARK BRAKE. I HAD TO DRIVE IT TO A MECHANIC 3 MILES AWAY WITH THE BRAKES SMOKING. THEY SAW A PROCEDURE FOR RESETTING THE PARK BRAKE AND GAVE ME A COPY. ALL WAS WELL FOR 2 MOS. BUT DRIVING ALONG ABOUT 30MPH THEY SUDDENLY LOCKED. I WAS ABLE TO PULL OVER AND FORTUNATELY HAD BEEN CARRYING TOOLS FOR TH... Read more
Incident date: Apr 2, 2016
THE FLYWHEEL MALFUNCTIONED ON MY JAGUAR F-TYPE BUT JAGUAR, EVEN THOUGH THEY UPDATED THE PART NUMBERS FOR THE FLYWHEEL AND CLUTCH, AND DESPITE THE FACT THAT ANY MALFUNCTION WITH THE FLYWHEEL IS GOING TO COMPROMISE THE CLUTCH ASSEMBLY AS THEY ARE CONNECTED MECHANICALLY, ARE REFUSING TO CHANGE THE CLUTCH AND ONLY THE FLYWHEEL. THE CLUTCH/FLYWHEEL FAILED CATASTROPHICALLY. THE CAR BECAME HARDER AND HA... Read more
Incident date: Jun 6, 2015
THE LEATHER DASHBOARD ON MY 2010 JAGUAR XF HAS BEGUN TO SEPARATE FROM ITS BASE. THIS CAUSES PARTIAL OBSTRUCTION AND VISIBILITY OF THE FRONT WINDSHIELD. DUE TO RIPPLES AND BULGES NOW APPARENT IN THE LEATHER THE DASH IS NO LONGER ABLE TO ABSORB LIGHT PROPERLY RESULTING IN LARGE AMOUNTS OF GLARE MAKING DRIVING DANGEROUS, ESPECIALLY ON SUNNY DAYS. MY VEHICLE IS STORED IN THE GARAGE AND NOT DRIVEN D... Read more
Incident date: Mar 27, 2016
I PURCHASED A 2013 JAGUAR XJ NEW ON OCTOBER 22, 2013 THAT WAS EQUIPPED WITH 4 PIRELLI PZERO NERO TIRES. ON FEBRUARY 22, 2016 I HAD TO REPLACE THE TWO FRONT TIRES 245/45R/19 DUE TO WEAR AND TEAR. THE REAR TIRES WERE DEEMED IN GOOD CONDITION. BUT, A MONTH LATER, ON MARCH 27, 2016 I WAS DRIVING ON A CLEAR FREEWAY WHEN MY PIRELLI PZERO NERO A/S REAR TIRE HAD A BLOWOUT WHERE THE ENTIRE TIRE SEPARATED A... Read more
Incident date: Mar 21, 2015
VEHICLE LEAKS GASOLINE FROM SEALS ON TOP OF GAS TANK CAUSING ON BOARD DIAGNOSTIC LEAK DETECTION SYSTEM TO ILLUMINATE THE MALFUNCTION INDICATOR LAMP ON THE INSTRUMENT CLUSTER. UNABLE TO ADD GAS TO TANK, FILLS FOR 4 SECONDS THEN SHUTS OFF LEAVING A PUDDLE OF GASOLINE ON GROUND. VEHICLE HAS BEEN TOWED TO JAGUAR CARLSBAD FOR DEALER ASSESSMENT PER JAGUAR NORTH AMERICA INSTRUCTION. JAGUAR OF NORTH AM... Read more
Incident date: Nov 16, 2015
TL* THE CONTACT OWNS A 2005 JAGUAR XJ8. THE CONTACT STATED THAT THE AIR BAG SUSPENSION LIGHT ILLUMINATED. WHILE DRIVING APPROXIMATELY 70 MPH, THE SUSPENSION LOWERED WITHOUT WARNING, WHICH WAS A SAFETY CONCERN WHILE THE VEHICLE WAS IN MOTION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR INSPECTION AND DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS ... Read more
Incident date: Nov 16, 2015
TL* THE CONTACT OWNS A 2005 JAGUAR XJ8. THE CONTACT STATED THAT THE AIR BAG SUSPENSION LIGHT ILLUMINATED. WHILE DRIVING APPROXIMATELY 70 MPH, THE SUSPENSION LOWERED WITHOUT WARNING, WHICH WAS A SAFETY CONCERN WHILE THE VEHICLE WAS IN MOTION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR INSPECTION AND DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS ... Read more
Incident date: Mar 5, 2016
TL* THE CONTACT OWNS A 2008 JAGUAR XK. THE CONTACT STATED THAT THE HEADLIGHT ON THE DRIVER SIDE CAUGHT FIRE AND MELTED THE HEADLIGHT CASING. THE HEADLIGHT ON THE PASSENGER SIDE ALSO BEGAN TO MELT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED AS UNSAFE TO DRIVE. THE DEALER STATED THAT THE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTI... Read more
Fire
Incident date: Mar 5, 2016
TL* THE CONTACT OWNS A 2008 JAGUAR XK. THE CONTACT STATED THAT THE HEADLIGHT ON THE DRIVER SIDE CAUGHT FIRE AND MELTED THE HEADLIGHT CASING. THE HEADLIGHT ON THE PASSENGER SIDE ALSO BEGAN TO MELT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED AS UNSAFE TO DRIVE. THE DEALER STATED THAT THE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTI... Read more
Fire
Incident date: Mar 1, 2016
LET ME BEGIN BY SAYING OUR CAR IS DRIVEN BY MY GIRLFRIEND WHO LITERALLY DRIVES LIKE A GRANDMA. FIRST THING THAT HAPPENED IS OUR TRANSMISSION WENT OUT AT APPROX 95,000 MILES. WE WERE TOLD THAT THIS IS COMMON FOR OUR CAR SO WE LUMPED IT AND PAID FOR ANOTHER TRANSMISSION. AFTER THIS IT WAS THE REAR MAIN SEAL AND THE UPPER OIL PAN GASKET WHICH WAS LEAKING SO WE HAD THAT REPLACED. EVEN BEFORE THAT WE U... Read more
Incident date: Mar 1, 2016
LET ME BEGIN BY SAYING OUR CAR IS DRIVEN BY MY GIRLFRIEND WHO LITERALLY DRIVES LIKE A GRANDMA. FIRST THING THAT HAPPENED IS OUR TRANSMISSION WENT OUT AT APPROX 95,000 MILES. WE WERE TOLD THAT THIS IS COMMON FOR OUR CAR SO WE LUMPED IT AND PAID FOR ANOTHER TRANSMISSION. AFTER THIS IT WAS THE REAR MAIN SEAL AND THE UPPER OIL PAN GASKET WHICH WAS LEAKING SO WE HAD THAT REPLACED. EVEN BEFORE THAT WE U... Read more
Incident date: Jun 1, 2012
THE HEAD LIGHTS ON THE CAR POINT DOWN TO THE GROUND. AT NIGHT WITH MY HEAD LIGHTS ON THEY SHINE ON ABOUT 7 FEET IN FRONT OF THE CAR. I WAS TOLD A PLASTIC SCREW BREAKS OFF AND THE LIGHTS WILL DROOP AND SHINE ON THE GROUND. TO REPAIR YOU HAVE TO REPLACE HEAD LIGHTS AT A PRICE OF $1,800.00 PER LIGHT, $3,600,00 FOR THE TWO FRONT HEADLIGHTS I NEED BOTH LIGHTS. I WAS TOLD DURING DRIVING GOING OVER BUMPS... Read more
Incident date: Feb 29, 2016
2009 JAGUAR XF SUPERCHARGED DASHBOARD GLARE & VISIBILITY OBSTRUCTION THE LEATHER DASHBOARD ON MY 2009 JAGUAR XF SUPERCHARGED HAS BEGUN TO SEPARATE, RIPPLE, & BUBBLE. RESULTING IN A SERIOUS SAFETY ISSUE AS THE RIPPLING (LOOKS SIMILAR TO WAVES) CAUSES THE SUN TO REFLECT / GLARE DIRECTLY TO THE WINDSHIELD & INTO THE OPERATORS EYES. THE RESULT, UNDER CERTAIN CIRCUMSTANCE (HIGH NOON, VERY SUNNY DAY... Read more
Incident date: Feb 29, 2016
2009 JAGUAR XF SUPERCHARGED DASHBOARD GLARE & VISIBILITY OBSTRUCTION THE LEATHER DASHBOARD ON MY 2009 JAGUAR XF SUPERCHARGED HAS BEGUN TO SEPARATE, RIPPLE, & BUBBLE. RESULTING IN A SERIOUS SAFETY ISSUE AS THE RIPPLING (LOOKS SIMILAR TO WAVES) CAUSES THE SUN TO REFLECT / GLARE DIRECTLY TO THE WINDSHIELD & INTO THE OPERATORS EYES. THE RESULT, UNDER CERTAIN CIRCUMSTANCE (HIGH NOON, VERY SUNNY DAY... Read more
Incident date: Feb 5, 2016
DRIVING CAR ON STREET AT ABOUT 45 MPH. SUDDENLY CAR JERKED AND STALLED. I IMMEDIATELY PULLED OVER. SMOKE CAME FROM ENGINE COMPARTMENT INITIALLY THEN ENGINE CAUGHT FIRE. ENTIRE FRONT OF CAR ENGULFED IN FLAMES AND MELTED BEFORE FIRE DEPARTMENT ARRIVED.
Fire
Incident date: Feb 5, 2016
DRIVING CAR ON STREET AT ABOUT 45 MPH. SUDDENLY CAR JERKED AND STALLED. I IMMEDIATELY PULLED OVER. SMOKE CAME FROM ENGINE COMPARTMENT INITIALLY THEN ENGINE CAUGHT FIRE. ENTIRE FRONT OF CAR ENGULFED IN FLAMES AND MELTED BEFORE FIRE DEPARTMENT ARRIVED.
Fire
Incident date: Jan 27, 2016
TAKATA RECALL TRANSMISSION FAULT LIGHT LIGHTS IS ON INSTRUMENT LIGHTS GO BLANK TRANSMISSION GOES CLUNK IN AND EITHER REVERSE OR DRIVE
Incident date: Jan 27, 2016
TAKATA RECALL TRANSMISSION FAULT LIGHT LIGHTS IS ON INSTRUMENT LIGHTS GO BLANK TRANSMISSION GOES CLUNK IN AND EITHER REVERSE OR DRIVE
Incident date: Jan 27, 2016
TAKATA RECALL TRANSMISSION FAULT LIGHT LIGHTS IS ON INSTRUMENT LIGHTS GO BLANK TRANSMISSION GOES CLUNK IN AND EITHER REVERSE OR DRIVE
Incident date: Nov 1, 2015
TL* THE CONTACT OWNS A 2003 JAGUAR S-TYPE. THE CONTACT STATED THE EMERGENCY BRAKE INDEPENDENTLY ENGAGED. THE BRAKE AND THE ABS WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 04V488000 (PARKING BRAKE). THE FAILURE MILEAGE WAS APPROXIMAT... Read more
Incident date: Jan 23, 2016
TL* THE CONTACT OWNS A 2012 JAGUAR XF. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE LEAKED FUEL AND THE ENGINE STALLED. THE VEHICLE WAS NOT ABLE TO RESTART. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. A TECHNICIAN INFORMED THE CONTACT THAT THE FUEL PUMP WAS LEAKING FUEL. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V521000 (FUEL SYSTEM, GASOLIN... Read more
Incident date: Mar 17, 2015
TL* THE CONTACT OWNS A 2005 JAGUAR S-TYPE. WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE DECELERATED AND THE WHEELS SEIZED. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC ON THREE SEPARATE OCCASIONS WHO STATED THAT THE PARKING BRAKE MODULE WOULD NEED TO BE REPLACED. THE MECHANIC DISABLED THE PARKING BRAKE MODULE FOR THE MOST RECENT FAILURE. THE VIN WAS NOT INCLUDED ... Read more
Incident date: Oct 15, 2015
TL* THE CONTACT OWNS A 2003 JAGUAR S-TYPE. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND THERE WAS AN ABNORMAL FUEL ODOR INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FUEL TANK WAS FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 06V418000 (... Read more
Incident date: Nov 21, 2015
TL* THE CONTACT OWNS A 2009 JAGUAR XF. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THE CONSUMER EXPERIENCED AN UNINTENDED ACCELERATION. THE CONTACT TAPPED THE BUMPER OF ANOTHER VEHICLE. THE VEHICLE WAS DRIVEN TO THE CONTACT RESIDENCE WITH MINIMAL DAMAGE. THE CONTACT ALSO STATED THAT THE SAME FAILURE RECURRED AT LEAST SIX TIMES PRIOR TO THE CRASH. THE VEHICLE WAS NOT DIAGNOSED OR REP... Read more
Crash
Incident date: Oct 23, 2015
FOLLOWING WAS SENT TO US CUSTOMS. I'M AT RISK IN THIS CAR, BY JAGUAR DESIGN ERROR-AND REFUSAL TO CORRECT THE ERROR. [XXX] IN MY CASE THE CAR SUDDENLY AND SPONTANEOUSLY, WITHOUT APPARENT REASON, WENT INTO WHAT JAGUAR CALLS 'LIMP HOME' MODE, A WALKING PACE. FORTUNATELY IT HAPPENED ON AN URBAN PARKWAY, POSTED AT 55 MPH, AND I HAD JUST TURNED RIGHT, ON TO IT, INTO THE RIGHT-HAND LANE. THE PRO... Read more
Incident date: Oct 23, 2015
FOLLOWING WAS SENT TO US CUSTOMS. I'M AT RISK IN THIS CAR, BY JAGUAR DESIGN ERROR-AND REFUSAL TO CORRECT THE ERROR. [XXX] IN MY CASE THE CAR SUDDENLY AND SPONTANEOUSLY, WITHOUT APPARENT REASON, WENT INTO WHAT JAGUAR CALLS 'LIMP HOME' MODE, A WALKING PACE. FORTUNATELY IT HAPPENED ON AN URBAN PARKWAY, POSTED AT 55 MPH, AND I HAD JUST TURNED RIGHT, ON TO IT, INTO THE RIGHT-HAND LANE. THE PRO... Read more
Incident date: Oct 23, 2015
FOLLOWING WAS SENT TO US CUSTOMS. I'M AT RISK IN THIS CAR, BY JAGUAR DESIGN ERROR-AND REFUSAL TO CORRECT THE ERROR. [XXX] IN MY CASE THE CAR SUDDENLY AND SPONTANEOUSLY, WITHOUT APPARENT REASON, WENT INTO WHAT JAGUAR CALLS 'LIMP HOME' MODE, A WALKING PACE. FORTUNATELY IT HAPPENED ON AN URBAN PARKWAY, POSTED AT 55 MPH, AND I HAD JUST TURNED RIGHT, ON TO IT, INTO THE RIGHT-HAND LANE. THE PRO... Read more
Incident date: Aug 1, 2015
TL* THE CONTACT OWNS A 2005 JAGUAR S-TYPE. WHILE OPERATING THE VEHICLE, THE BRAKE LIGHT CONTINUED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ELECTRONIC PARKING BRAKE MODULE WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 125,000.
Incident date: Jan 1, 2015
TL* THE CONTACT OWNS A 2003 JAGUAR X-TYPE. THE CONTACT STATED THAT THE MANUAL BRAKE FAILED TO ENGAGE. THE VEHICLE WAS TAKEN AN INDEPENDENT MECHANIC WHO REPLACED THE MANUAL BRAKE LEVER CABLE SEVERAL TIMES. HOWEVER, THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 04V487000 (PARKING BRAKE). THE FAILURE MILEAGE WAS NOT AV... Read more
Incident date: Mar 10, 2012
TL* THE CONTACT OWNS A 2005 JAGUAR S-TYPE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, A FUEL ODOR EMITTED FROM THE VEHICLE INTERMITTENTLY. THE VEHICLE WAS INSPECTED AND DIAGNOSED THAT THE FUEL TANK WAS LEAKING AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 064... Read more
Incident date: Jan 22, 2011
TL* THE CONTACT OWNS A 2005 JAGUAR S-TYPE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, A FUEL ODOR EMITTED FROM THE VEHICLE INTERMITTENTLY. THE VEHICLE WAS INSPECTED AND DIAGNOSED THAT THE FUEL TANK WAS LEAKING AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 064... Read more
Incident date: Nov 2, 2015
TL* THE CONTACT OWNS A 2010 JAGUAR XF. THE CONTACT STATED THAT THE ODOR OF FUEL WAS PRESENT INSIDE AND OUTSIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE FUEL TANK OUTLET FLANGE WAS CRACKED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMP... Read more
Incident date: Mar 4, 2013
TL* THE CONTACT OWNS A 2001 JAGUAR S-TYPE. THE CONTACT STATED THAT THE VEHICLE LOST POWER AND WOULD NOT START. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 60,000.
Incident date: May 8, 2013
OIL LEAKS ON THE MUFFER AND THE PIPES COULD COST A FIRE WHEN IT HOT.
Incident date: May 8, 2013
OIL LEAKS ON THE MUFFER AND THE PIPES COULD COST A FIRE WHEN IT HOT.
Incident date: May 8, 2013
OIL LEAKS ON THE MUFFER AND THE PIPES COULD COST A FIRE WHEN IT HOT.
Incident date: Oct 30, 2015
DEAR SIR OR MA'AM, I AM WRITING TO INFORM YOU OF WHAT I VIEW AS A SERIOUS SAFETY ISSUE IN HOPES THAT YOU WILL CONSIDER INVESTIGATING THE MATTER. ON MARCH 13, 2015, I PURCHASED A 2013 JAGUAR XF, (VIN: [XXX]), THAT WAS CERTIFIED PRE-OWNED, BUT HAD NEVER BEEN OWNED BY ANYONE EXCEPT FOR THE DEALERSHIP.THE VEHICLE HAD ONLY 21,000 MILES AND WAS STATED AS HAVING AND APPEARED TO HAVE FAIRLY NEW TIRES. ... Read more