Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 3,627 complaints for JAGUAR
Incident date: Dec 30, 2016
THE VEHICLE STARTED ACCELERATING WHILE STOPPED AT A TRAFFIC LIGHT. THE BRAKES HAD TO BE APPLIED HARDER AND HARDER TO KEEP IT FROM GOING INTO THE INTERSECTION, THE BRAKES WERE APPLIED SO HARD THAT THE BACK WHEELS WERE SPINNING. A WARNING WAS FLASHED ON THE DASH BUT WENT OFF IMMEDIATELY ALL THAT WAS SEEN WAS AN "A", AT THAT POINT THE AUTO STOP/START BUTTON WAS DISENGAGED AND THE ACCELERATION STOPPED... Read more
Incident date: Dec 25, 2016
1 - LOWER STEERING COLUMN HAD TO BE REPLACED 2 - CATASTROPHIC LOSS OF ENGINE COOLANT; TWO DIFFERENT PIPES FAILED AT SAME TIME CAUSING IMMEDIATE LOSS OF COOLANT WHILE VEHICLE IS BEING DRIVEN DOWN THE HIGHWAY; RECEIVED LOW COOLANT LEVEL ALERT, PULLED OVER, REFILLED COOLANT LEVEL, WATCHED COOLANT LEVEL DRAIN OUT.
Incident date: Dec 25, 2016
1 - LOWER STEERING COLUMN HAD TO BE REPLACED 2 - CATASTROPHIC LOSS OF ENGINE COOLANT; TWO DIFFERENT PIPES FAILED AT SAME TIME CAUSING IMMEDIATE LOSS OF COOLANT WHILE VEHICLE IS BEING DRIVEN DOWN THE HIGHWAY; RECEIVED LOW COOLANT LEVEL ALERT, PULLED OVER, REFILLED COOLANT LEVEL, WATCHED COOLANT LEVEL DRAIN OUT.
Incident date: May 1, 2016
BUBBLING DASHBOARD: THIS ISSUE HAPPEN IN THE SUMMER OF 2016. ITS UNFAIR THAT THE MAKER OF JAGUAR WILL NOT STAND BY THIS GROWING ISSUE WITH THEIR DASHBOARD PROBLEM. I WAS TOLD BY THE DEALERSHIP, THAT THEY WILL NOT REPAIR THE DASH (COST $4,000) AND THE JAGUAR MAKER WILL NOT PLACE THIS PROBLEM AS A RECALL ISSUE. WHEN I'M NOT DRIVING MY JAGUAR, ITS PARKED IN THE GARAGE. I WOULD LIKE THE MAKER OF JAGUA... Read more
Incident date: Jun 6, 2016
2011 JAGUAR XFR SUPERCHARGED DASHBOARD GLARE & VISIBILITY OBSTRUCTION THE LEATHER DASHBOARD ON THE JAGUAR XFR SUPERCHARGED HAS BEGUN TO SEPARATE, RIPPLE, & BUBBLE. RESULTING IN A SERIOUS SAFETY ISSUE AS THE RIPPLING (LOOKS SIMILAR TO WAVES) CAUSES THE SUN TO REFLECT / GLARE DIRECTLY TO THE WINDSHIELD & INTO THE OPERATORS EYES. THE RESULT, UNDER CERTAIN CIRCUMSTANCE (HIGH NOON, VERY SUNNY DAYS,... Read more
Incident date: Oct 21, 2016
WHEN CHANGING LANES @ APP. 45MPH, THE CAR INITIALLY FELT AS IF IT WOULD ROLL OVER. THE CAR THEN SWERVED RIGHT AND LEFT , NEARLY PUSHING ME INTO THE TRAFFIC IN THE NEXT LANE. STEERING WAS VERY DIFFICULT TO CONTROL, REQUIRING MY FULL STRENGTH. AFTER A FEW MINUTES, THE CAR STRAIGHTENED AND STEERING EFFORT RETURNED TO NORMAL.THIS OCCURRED ON A SMOOTH, 4-LANE ROAD WHICH WAS DRY. JAGUAR SERVICE PERSONNE... Read more
Incident date: Oct 21, 2016
WHEN CHANGING LANES @ APP. 45MPH, THE CAR INITIALLY FELT AS IF IT WOULD ROLL OVER. THE CAR THEN SWERVED RIGHT AND LEFT , NEARLY PUSHING ME INTO THE TRAFFIC IN THE NEXT LANE. STEERING WAS VERY DIFFICULT TO CONTROL, REQUIRING MY FULL STRENGTH. AFTER A FEW MINUTES, THE CAR STRAIGHTENED AND STEERING EFFORT RETURNED TO NORMAL.THIS OCCURRED ON A SMOOTH, 4-LANE ROAD WHICH WAS DRY. JAGUAR SERVICE PERSONNE... Read more
Incident date: Oct 21, 2016
WHEN CHANGING LANES @ APP. 45MPH, THE CAR INITIALLY FELT AS IF IT WOULD ROLL OVER. THE CAR THEN SWERVED RIGHT AND LEFT , NEARLY PUSHING ME INTO THE TRAFFIC IN THE NEXT LANE. STEERING WAS VERY DIFFICULT TO CONTROL, REQUIRING MY FULL STRENGTH. AFTER A FEW MINUTES, THE CAR STRAIGHTENED AND STEERING EFFORT RETURNED TO NORMAL.THIS OCCURRED ON A SMOOTH, 4-LANE ROAD WHICH WAS DRY. JAGUAR SERVICE PERSONNE... Read more
Incident date: Nov 20, 2016
TL* THE CONTACT OWNS A 2015 JAGURA XF. THE CONTACT STATED THAT THE ENGINE STALLED WHILE DRIVING. THE VEHICLE WAS TAKEN SEVERAL TIMES TO THE DEALER FOR REPAIR. THE DEALER PERFORMED A DIAGNOSTIC TEST, WHICH LOCATED A FAILURE CODE AT THE FUEL SYSTEM. THE LOW PRESSURE FUEL PUMP WAS REPLACED; HOWEVER, THE FAILURE WAS NOT CORRECTED. THE FUEL LEVER PROVIDED THE INCORRECT READING AND CAUSED THE VEHICLE TO... Read more
Incident date: Aug 10, 2016
GAS LEAKING ONTO GROUND
Incident date: Jul 29, 2016
TAKATA RECALL. TOLD SOONEST AVAILABLE WILL BE JANUARY 2017 BY VEHICLE ID# AND NOT LOCATION. I LIVE IN HUMID CLIMATE. NOT REASONABLE. NOTICE SENT 7/29/16.
Incident date: Nov 28, 2016
TL* THE CONTACT OWNS A 2005 JAGUAR S-TYPE. THE CONTACT STATED THAT THE FUEL TANK WAS NOT SEALED CORRECTLY AND FUEL WAS LEAKING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SEAL NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLES FAILURE WAS RELATED TO THE NHTSA CAMPAI... Read more
Incident date: Sep 30, 2016
TL* THE CONTACT OWNS A 2010 JAGUAR XF. WHILE THE VEHICLE WAS PARKED IN THE GARAGE, A STRONG ODOR OF FUEL WAS NOTICED OUTSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL TANK FUEL OUTLET FLANGES FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V521000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER... Read more
Incident date: Dec 9, 2016
"TAKATA RECALL, IS THERE A REASON TO REPLACE THE AIR BAGS? I WOULD SERIOUSLY LIKE TO KNOW!
Incident date: Jul 29, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 JAGUAR XF. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V373000 (AIR BAGS). HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PA... Read more
Incident date: Dec 2, 2016
TAKATA RECALL MY VEHICLE IS EXPERIENCING FUEL LEAKING ON THE GROUND UNDERNEATH THE REAR OF THE VEHICLE ALSO A FUEL ODOR.
Incident date: Dec 2, 2016
TL* THE CONTACT OWNS A 2010 JAGUAR XF. WHILE THE VEHICLE WAS PARKED, THE CONTACT DETECTED A FOUL ODOR COMING FROM THE VEHICLE. THE CONTACT STATED THAT FUEL LEAKED FROM THE FUEL TANK UNDERNEATH THE VEHICLE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V521000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 61,376.
Incident date: May 27, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 JAGUAR XF. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V373000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PART... Read more
Incident date: Oct 25, 2016
DOT REPORTS THERE IS A RECALL ON THE SEAT BELT SYSTEM IN THE JAG AND RECOMMENDS TAKING TO DEALER FOR REPAIRS (FREE). ACCORDING TO THE OFFICIAL JAGUAR WEB SITE THIS ONLY APPLIES TO 1995 VEHICLES AND NEWER. THE MOTOR WINCH GETS STUCK AND NOW A COMPONENT OF THE ASSEMBLY HAS BROKEN OFF. PLEASE HELP. THANK YOU. *TR
Incident date: Nov 22, 2016
CAR SUDDENLY ACCELERATED ON RESIDENTIAL STREET WHY MAKING TURN AT APPROX 15 MPH. HAD TO HIT BREAK WHILE ENGINE WAS STILL ACCELERATING AND THIS SLOWED CAR A LITTLE. THEN WHILE CAR WAS STILL MOVING THREW IT INTO PARK ANDSHUT OFF CAR.IF ANY PEOPLE OR CARS WERE IN FRONT OF ME WOULD OF HAD ACCIDENT. AFTER WAITING A FEW MINUTES I RESTARTED CAR AND PROCEEDED TO MY HOUSE WHICH WAS ONLY A BLOCK AND A HALF ... Read more
Incident date: Jul 4, 2015
TAKATA RECALL IS THE FRONT AIRBAG MODULE WHICH HAS HAD A RECALL FOR SEVERAL MONTHS NOW AND I'M AFRAID TO DRIVE MY CAR BECAUSE OF THAT ESPECIALLY WITH MY DASHBOARD PULLING APART. I HAD PREVIOUSLY SENT A COMPLAINT IN ABOUT MY DASHBOARD BUT NEVER HEARD ANYTHING BACK FROM NHTSA. SINCE I CONTACTED YOU THE FIRST TIME MY DASHBOARD HAS GOTTEN WORSE AND I'M PAYING EVERY MONTH FOR A CAR I CAN'T DRIVE. JAGUA... Read more
Incident date: Jul 4, 2015
TAKATA RECALL IS THE FRONT AIRBAG MODULE WHICH HAS HAD A RECALL FOR SEVERAL MONTHS NOW AND I'M AFRAID TO DRIVE MY CAR BECAUSE OF THAT ESPECIALLY WITH MY DASHBOARD PULLING APART. I HAD PREVIOUSLY SENT A COMPLAINT IN ABOUT MY DASHBOARD BUT NEVER HEARD ANYTHING BACK FROM NHTSA. SINCE I CONTACTED YOU THE FIRST TIME MY DASHBOARD HAS GOTTEN WORSE AND I'M PAYING EVERY MONTH FOR A CAR I CAN'T DRIVE. JAGUA... Read more
Incident date: Jul 29, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 JAGUAR XF. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V373000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONF... Read more
Incident date: Jun 15, 2016
TL* THE CONTACT OWNS A 2011 JAGUAR XF. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS). THE CONTACT STATED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 01/05/17*LJ UPDAT... Read more
Incident date: Jan 13, 2009
THE MOTOR WHICH UNLOCKS THE TRUNK DOES NOT WORK. THE ONLY METHOD IN WHICH TO UNLOCK THE TRUNK IS BY KEY SWITCH AND THE MOTOR IS NOT WORKING PROPERLY TO OPEN THE TRUNK.
Incident date: Jun 2, 2016
DURING A VISIT TO THE JAGUAR LAND ROVER MISSION VIEJO DEALERSHIP FOR A CHECK ENGINE LIGHT ISSUE, MY WIFE WAS TOLD THAT THEY WOULD NEED TO KEEP THE VEHICLE FOR AN EXTENDED PERIOD OF TIME DUE TO A RECALL ON THE AIRBAGS. I WAS THEN CONTACTED LATER THAT DAY TO PICK UP THE VEHICLE AND TOLD THAT THE PARTS WERE NOT AVAILABLE TO REPLACE THE AIRBAG, BUT THAT THE VEHICLE WAS SAFE TO DRIVE. UPON LOOKING UP T... Read more
Incident date: Oct 5, 2016
2005 JAGUAR S-TYPE R FUEL TANK RECALL FUEL TANK HAS LARGE EVAP LEAK, HAD TO REMOVE FUEL TANK TO FIND WHERE THE LEAK WAS DURING A SMOKE TEST. FUEL TANK HAD BEEN REPLACED DURING A RECALL IN 2007, NOW THAT TANK HAS A LARGE CRACK ON ONE OF THE FUEL MODULES ON TOP OF TANK THE NOT ONLY LEAKS FUEL/VAPORS BUT ALSO ILLUMINATES "CHECK ENGINE LIGHT". JAGUAR SAYS THEY HAVE COMPLIED WITH THE RECALL AND IS... Read more
Incident date: Jul 22, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 JAGUAR XF. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V373000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PART... Read more
Incident date: Oct 15, 2016
TL* THE CONTACT OWNS A 2010 JAGUAR XF. THE CONTACT STATED THAT THERE WAS AN ABNORMAL FUEL ODOR EMITTING FROM THE REAR OF THE VEHICLE. THE CONTACT STATED THAT THERE WAS ALSO EVIDENCE OF A FUEL SPILL UNDERNEATH THE REAR OF THE VEHICLE. THE DEALER DIAGNOSED THAT THE FUEL OUTLET FLANGE FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V187000 (FUEL SYSTEM, G... Read more
Incident date: Oct 30, 2016
TL* THE CONTACT OWNED A 2001 JAGUAR S-TYPE. WHILE DRIVING 45 MPH, THE CONTACT'S VEHICLE REAR ENDED ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS DESTROYED AND TOWED TO A TOWING FACILITY. THE FAILURE MILEAGE WAS UNKNOWN.
Crash
Incident date: Aug 20, 2012
MY LEATHER DASH BOARD IS BUCKING AND PULLING AWAY FROM DASH .I INFORMED JAGUAR ABOUT TWO YEARS AGO AND THEY SAID SINCE I DIDN'T PURCHASE IT FROM THERE DEALERSHIP IT NOT THERE PROBLEM.
Incident date: Jul 1, 2016
TL* THE CONTACT OWNS A 2012 JAGUAR XF. WHILE ATTEMPTING TO ACCELERATE, THE VEHICLE SUDDENLY STALLED AND SHUT OFF. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC FUEL PUMP FAILED. THE ELECTRONIC FUEL PUMP WAS REPLACED; HOWEVER, THE FAILURE RECURRED APPROXIMATELY ONE MONTH LATER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE HIGH PRESSURE FUE... Read more
Incident date: Oct 17, 2016
WHILE DRIVING 0N A CITY STREET A "LOW VEHICLE WARNING" CAME ON. THE NEXT TIME CAR DRIVEN THE "AIR SUSPENSION FAULT APPEARED" 88000 MILE AND REPAIR IS $3,200.00.
Incident date: Sep 18, 2016
TL* THE CONTACT OWNS A 2017 JAGUAR F-PACE. THE CONTACT STATED THAT THE REAR REVERSE CAMERA AND SENSORS FAILED TO OPERATE INTERMITTENTLY WITHOUT WARNING. IN ADDITION, THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE INSTRUMENT PANEL AND MONITOR BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SOFTWARE FAILED HOWEVER, THE FAILURE WAS UNABLE TO BE REM... Read more
Incident date: Oct 14, 2016
I HAVE A 2012 JAGUAR XF WITH 48,000 MILES WHICH HAS A GAS LEAK ON TOP OF THE GAS TANK WHERE THE HOSE CONNECTS TO THE ASCENDING UNIT. THIS IS NOT ONLY VERY DANGEROUS FOR MY FAMILY BUT ALSO TO MY HOME AS THIS ISSUE CAN CAUSE A FIRE. I WOULD LIKE THIS ISSUE RESOLVED BY REPAIR AS I AM AWARE THAT JAGUAR HAS ISSUED SEVERAL RECALLS AND ONE OF THE RECALLS IS FOR A PROBLEM WITH THE 2012 JAGUARS XF LEAKING ... Read more
Incident date: Aug 23, 2016
DROPPED MY CAR OFF AT THE DEALERSHIP JULY 23 AND PICKED IT UP ON AUGUST 23 AND MY BRAKE CALIBER FEEL OFF AS I WAS DRIVING AND MY TIE ROD END ON THE PASSENGER SIDE IS DAMAGE AND MY CAR HAD ONLY 29,000 MILES ON IT. BUT WHEN I DROPPED MY CAR JULY 23 I HAD NO ISSUES WITH MY CAR EXCEPT FOR THE SUNSHADE VISOR NOT WORKING PROPERLY.
Incident date: Aug 23, 2016
DROPPED MY CAR OFF AT THE DEALERSHIP JULY 23 AND PICKED IT UP ON AUGUST 23 AND MY BRAKE CALIBER FEEL OFF AS I WAS DRIVING AND MY TIE ROD END ON THE PASSENGER SIDE IS DAMAGE AND MY CAR HAD ONLY 29,000 MILES ON IT. BUT WHEN I DROPPED MY CAR JULY 23 I HAD NO ISSUES WITH MY CAR EXCEPT FOR THE SUNSHADE VISOR NOT WORKING PROPERLY.
Incident date: Aug 23, 2016
DROPPED MY CAR OFF AT THE DEALERSHIP JULY 23 AND PICKED IT UP ON AUGUST 23 AND MY BRAKE CALIBER FEEL OFF AS I WAS DRIVING AND MY TIE ROD END ON THE PASSENGER SIDE IS DAMAGE AND MY CAR HAD ONLY 29,000 MILES ON IT. BUT WHEN I DROPPED MY CAR JULY 23 I HAD NO ISSUES WITH MY CAR EXCEPT FOR THE SUNSHADE VISOR NOT WORKING PROPERLY.
Incident date: Oct 11, 2016
TL* THE CONTACT OWNS A 2011 JAGUAR XF. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V373000 (AIR BAGS); HOWEVER, THE PARTS FOR THE RECALL REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NO... Read more
Incident date: Sep 24, 2016
TL* THE CONTACT OWNS A 2011 JAGUAR XF. THE CONTACT STATED THAT THE VEHICLE WAS LEAKING FUEL FROM THE MUFFLER PIPE. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO WAS UNSURE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED A CASE. THE APPROXIMATE FAILURE MILEAGE WAS 42,000.
Incident date: Sep 27, 2016
TL* THE CONTACT OWNS A 2013 JAGUAR XF. WHILE DRIVING 40 MPH, THE VEHICLE STALLED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP AND FUEL INJECTOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS AWARE OF NHTSA CAMPAIGN NUMBER: 15V091000 (FUEL SYSTEM, GASOLI... Read more
Incident date: Oct 5, 2016
THE MOST RECENT INCIDENT OCCURRED AS I WAS PULLING OUT OF MY GARAGE. I TURNED THE CAR ON, ROTATED THE SHIFTER TO "D" (I HAD BACKED INTO THE GARAGE), AND AS I DEPRESSED THE ACCELERATOR THE SPEED INCREASED TO A HIGHER SPEED THEN THE PRESSURE I WAS USING TO ACCELERATE. I DEPRESSED THE BRAKE AS HARD AS I COULD TO SLOW THE CAR DOWN AND WAS ABLE TO TURN THE CAR OFF IN THE PROCESS BY PRESSING THE "STAR... Read more
Incident date: Oct 1, 2016
JAGUAR SENT ME A LETTER WITH A RECALL RELATED TO THE PASSANGER AIRBAD STATING "PROLONGED EXPOSURE TO COMBINED HIGH HEAT AND HUMIDITY CAN CAUSE THE AFFECTED INFLATORS TO DEGRADE -- AT VARYING RATES IN DIFFERENT CONDITIONS -- INCREASING THE RISK THAT THE FRONT PASSENGER AIRBAG MODULE INFLATOR HOUSING MAY RUPTURE AND DEPLOY ABNORMALLY IN THE EVENT OF A CRASH; POTENTIALLY RESULTING IN METAL FRAGMENTS ... Read more
Incident date: Sep 28, 2016
"TAKATA RECALL" CALLED THE DEALER SEVERAL TIMES AND NO REASONABLE TIME EXEPCTED TO REPAIR THE PROBLEM.
Incident date: Sep 21, 2016
THE REAR TAILPIPES PROTRUDE BEYOND THE REAR BUMPER COVER WHICH CAUSES BURNS WHEN LOADING/UNLOADING CARGO FROM THE REAR COMPARTMENT. THERE IS A TENDENCY TO LEAN AGAINST THE REAR COVER WHEN LOADING/UNLOADING CARGO THUS COMING INTO CONTACT WITH THE TAILPIPES. VEHICLE WAS STATIONARY, PARKED AND RECENTLY TUNED OFF.
1 injured
Incident date: Aug 2, 2016
TL* THE CONTACT OWNS A 2010 JAGUAR XF. THE CONTACT STATED THAT A FUEL ODOR EMITTED FROM THE VEHICLE AFTER IT WAS PARKED. THE CONTACT INSPECTED THE VEHICLE AND DISCOVERED THAT THE FUEL WAS LEAKING FROM THE REAR OF THE VEHICLE NEAR THE FUEL TANK. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN STATED THAT THE EXHAUST AND FUEL TANK NEEDED TO BE LOWERED. THE VEHICLE WAS NOT DIAGN... Read more
Incident date: Jul 29, 2016
TAKATA RECALL. RECEIVED NOTIFICATION THAT AIRBAG IS DEFECTIVE ON JULY 29 AND IT HAS NOT BEEN FIXED. I FEEL VERY UNSAFE DRIVING WITH A DEFECTIVE AIRBAG, BUT HAVE NO OTHER ALTERNATIVE.
Incident date: Aug 6, 2015
DRIVING ON HIGHWAY AT 65 MPH, ENGINE DIES. STEERING AND BRAKES ARE LOST. AFTER A FEW MINUTES, ABLE TO START ENGINE AND MOVE OFF OF ROAD.
Incident date: Aug 6, 2015
DRIVING ON HIGHWAY AT 65 MPH, ENGINE DIES. STEERING AND BRAKES ARE LOST. AFTER A FEW MINUTES, ABLE TO START ENGINE AND MOVE OFF OF ROAD.
Incident date: Aug 6, 2015
DRIVING ON HIGHWAY AT 65 MPH, ENGINE DIES. STEERING AND BRAKES ARE LOST. AFTER A FEW MINUTES, ABLE TO START ENGINE AND MOVE OFF OF ROAD.