Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 3,627 complaints for JAGUAR
Incident date: Oct 10, 2015
SEPARATING DASH ALL ALONG UPPER FRONT OF DASH.
Incident date: Aug 15, 2017
THE WINDSCREEN WASHER NOZZLES APPLY WASHER FLUID AT VERY BASE OF WINDSHIELD, 90%+ OF THE FLUID GOES UNUSED, ONLY THE FLUID SPLASHED FROM THE WIPER BLADES PASSING THROUGH THE STREAM GETS TO THE NECESSARY PART OF THE WINDSCREEN. THE UPLOADED PHOTO WAS WITH THE VEHICLE PARKED, IT IS EVEN WORSE AT HIGHWAY SPEEDS. THE PHOTO WAS TAKEN AFTER STEVINSON IMPORTS ADJUSTED THE NOZZLES
Incident date: Aug 15, 2017
PLEASE SEE 11015555, PRINT OUT SHOWS ONLY 1 ATTACHMENT, I HAD TRIED TO ATTACH 2 PHOTOS ALSO
Incident date: May 15, 2017
F PACE INCIDENT WHILE TRAVELING EAST ON I-80, JUST PAST THE HIRSCHDALE EXIT, A SUDDEN ROCKING OF THE CAR OCCURRED ON ENTERING AN UPGRADE CURVE WHILE PASSING A TRUCK AT ABOUT 65 MPH. IT WAS THOUGHT TO BE A POSSIBLE BLOWN TIRE AND WE CHANGED LANES TRYING TO GET TO THE RIGHT-HAND (UPGRADE) TRUCK LANE. AS WE CONTINUED UPHILL IN THE TRUCK LANE, THE ROCKING OR SHAKING OF THE STEERING CONTINUED... Read more
Incident date: Jul 31, 2017
TAKATA RECALL I RECEIVED A RECALL ON MY 2010 JAGUAR XF (VIN# [XXX]) FOR TAKATA AIRBAG REPLACEMENT (PROGRAM CODE: J069). WHEN I CALLED THE HONOLULU JAGUAR DEALER THEY INDICATED THAT I WOULD NEED TO PAY THE SHIPPING COST FROM MY HOME ON THE ISLAND OF HAWAII TO THE ISLAND OF OAHU WHERE THE CLOSEST JAGUAR DEALER IS LOCATED. THAT COST WOULD BE ABOUT $600.00. HAVING MY CAR REPAIRED IS IMPORTANT FOR... Read more
Incident date: Jul 20, 2017
THE ELECTRICAL ISSUE IN THIS CAR IS COMPLETELY UNBEARABLE, IT CONSISTENTLY DRAINS THE BATTERY UNTIL IT IS DEAD AND CANNOT TAKE A JUMP START. I WAS TOLD BY A GENTLEMAN THAT THERE WAS A RECALL IN REGARDS TO THIS MATTER. THE FUEL SYSTEM IS ALSO A MAJOR COMPLICATION. THE FUEL COMES THROUGH THE VENTS OF THE VEHICLE AND IT IS SO POTENT THAT I HAVE GOTTEN SICK ON A FEW OCCASIONS WHILE OPERATING THE VEHIC... Read more
Incident date: Jul 20, 2017
THE ELECTRICAL ISSUE IN THIS CAR IS COMPLETELY UNBEARABLE, IT CONSISTENTLY DRAINS THE BATTERY UNTIL IT IS DEAD AND CANNOT TAKE A JUMP START. I WAS TOLD BY A GENTLEMAN THAT THERE WAS A RECALL IN REGARDS TO THIS MATTER. THE FUEL SYSTEM IS ALSO A MAJOR COMPLICATION. THE FUEL COMES THROUGH THE VENTS OF THE VEHICLE AND IT IS SO POTENT THAT I HAVE GOTTEN SICK ON A FEW OCCASIONS WHILE OPERATING THE VEHIC... Read more
Incident date: Jul 27, 2017
THE DASHBOARD OF MY CAR IS STARTING TO WAVE UP AND BUCKLE WHEN THE SUNLIGHT HITS THE WAVY AREA IT REFLECT SUN INTO MY EYES ALMOST CAUSING ME TO CRASH
Incident date: Jul 27, 2017
CAR SHUT DOWN WHILE IN TOLL BOOTH. WOULD NOT RECOGNIZE KEY EVERYTHING WENT BLACK ON DASH. COULD NOT GET OUT OF CAR DUE TO TOLL BARRIERS. THEN ABOUT 30 SEC LATER MESSAGE CAME ON DASH THAT NEEDED TO MOVE KEY FOB CLOSER - I DO NOT REMEMBER EXACT WORDING. I TOOK KEY OUT OF MY RIGHT FRONT POCKET AND WAVE IT OVER START BUTTON. WAS ABLE TO THEN START CAR. WHILE DRIVING HOME PASSENGER AIR BAG WARNING SENS... Read more
Incident date: Jul 27, 2017
CAR SHUT DOWN WHILE IN TOLL BOOTH. WOULD NOT RECOGNIZE KEY EVERYTHING WENT BLACK ON DASH. COULD NOT GET OUT OF CAR DUE TO TOLL BARRIERS. THEN ABOUT 30 SEC LATER MESSAGE CAME ON DASH THAT NEEDED TO MOVE KEY FOB CLOSER - I DO NOT REMEMBER EXACT WORDING. I TOOK KEY OUT OF MY RIGHT FRONT POCKET AND WAVE IT OVER START BUTTON. WAS ABLE TO THEN START CAR. WHILE DRIVING HOME PASSENGER AIR BAG WARNING SENS... Read more
Incident date: Jul 27, 2017
CAR SHUT DOWN WHILE IN TOLL BOOTH. WOULD NOT RECOGNIZE KEY EVERYTHING WENT BLACK ON DASH. COULD NOT GET OUT OF CAR DUE TO TOLL BARRIERS. THEN ABOUT 30 SEC LATER MESSAGE CAME ON DASH THAT NEEDED TO MOVE KEY FOB CLOSER - I DO NOT REMEMBER EXACT WORDING. I TOOK KEY OUT OF MY RIGHT FRONT POCKET AND WAVE IT OVER START BUTTON. WAS ABLE TO THEN START CAR. WHILE DRIVING HOME PASSENGER AIR BAG WARNING SENS... Read more
Incident date: Jun 22, 2017
TL* THE CONTACT OWNS A 2016 JAGUAR XF. WHILE DRIVING APPROXIMATELY 3 MPH AND TURNING THE VEHICLE TO THE LEFT, IT DRASTICALLY VEERED TO THE LEFT AND ACCELERATED AT THE SAME TIME. THE VEHICLE'S CENTER FRONT END CRASHED INTO A BRICK COLUMN, WHICH CAUSED THE VEHICLE TO STOP. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO THE AUTO NATION COL... Read more
Crash
Incident date: Jun 22, 2017
TL* THE CONTACT OWNS A 2016 JAGUAR XF. WHILE DRIVING APPROXIMATELY 3 MPH AND TURNING THE VEHICLE TO THE LEFT, IT DRASTICALLY VEERED TO THE LEFT AND ACCELERATED AT THE SAME TIME. THE VEHICLE'S CENTER FRONT END CRASHED INTO A BRICK COLUMN, WHICH CAUSED THE VEHICLE TO STOP. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO THE AUTO NATION COL... Read more
Crash
Incident date: Jun 20, 2017
WHILE ON THE EXPRESSWAY WHILE COMING TO A STOP MY CAR SWITCHED INTO REVERSE ON ITS OWN WHILE IT WAS IN THE DRIVE.THE CAR BEGAN TO DRIVE BACKWARDS ALMOST CAUSING A MAJOR CRASH ON I64 EAST IN VIRGINIA. THIS NEARLY RESULTED IN ME LOSING MY LIFE AS WELL AS PASSENGERS AND OTHER DRIVERS. THE CAR ALSO HAS AN AUTOMATIC PARKING LOCK ENGAGING ERROR WHICH LOCKED MY ENTIRE CAR AND PREVENTED ME FROM DRIVING. T... Read more
Incident date: Jun 20, 2017
WHILE ON THE EXPRESSWAY WHILE COMING TO A STOP MY CAR SWITCHED INTO REVERSE ON ITS OWN WHILE IT WAS IN THE DRIVE.THE CAR BEGAN TO DRIVE BACKWARDS ALMOST CAUSING A MAJOR CRASH ON I64 EAST IN VIRGINIA. THIS NEARLY RESULTED IN ME LOSING MY LIFE AS WELL AS PASSENGERS AND OTHER DRIVERS. THE CAR ALSO HAS AN AUTOMATIC PARKING LOCK ENGAGING ERROR WHICH LOCKED MY ENTIRE CAR AND PREVENTED ME FROM DRIVING. T... Read more
Incident date: Jun 20, 2017
WHILE ON THE EXPRESSWAY WHILE COMING TO A STOP MY CAR SWITCHED INTO REVERSE ON ITS OWN WHILE IT WAS IN THE DRIVE.THE CAR BEGAN TO DRIVE BACKWARDS ALMOST CAUSING A MAJOR CRASH ON I64 EAST IN VIRGINIA. THIS NEARLY RESULTED IN ME LOSING MY LIFE AS WELL AS PASSENGERS AND OTHER DRIVERS. THE CAR ALSO HAS AN AUTOMATIC PARKING LOCK ENGAGING ERROR WHICH LOCKED MY ENTIRE CAR AND PREVENTED ME FROM DRIVING. T... Read more
Incident date: Jul 20, 2017
TL* THE CONTACT OWNED A 2011 JAGUAR XF. WHILE THE VEHICLE WAS OPERATED, THE CONTACT WAS ALERTED BY ANOTHER MOTORIST THAT SMOKE WAS COMING FROM THE VEHICLE. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND VARIOUS WARNING INDICATORS ILLUMINATED. AFTER THE CONTACT EXITED THE VEHICLE, IT BECAME ENGULFED IN FLAMES. A POLICE REPORT WAS FILED. THE FIRE DEPARTMENT WAS CONTACTED AND EXTINGU... Read more
Fire
Incident date: Jul 17, 2017
WHEN FUEL TANK IS FULL,STRONG GAS ODORS ARE PRESENT AS WELL AS GAS LEAKAGE FROM OUTSIDE OF GAS TANK ONTO PAVEMENT. GAS EVIDENCE ON GROUND WHEN VEHICLE IS PARKED.
Incident date: Jul 14, 2017
VEHICLE SMELLS LIKE GASOLINE WHILE STATIONARY AND IN MOTION. VEHICLE HESITATES TO START AND THEN FINALLY STARTS. CHECK ENGINE LIGHT WILL STAY ON FOR A SECOND OR TWO THEN GO OUT. TOOK VEHICLE TO TWO INDEPENDENT SERVICE PLACES AND THEY VERIFIED THAT THE FUEL IS LEAKING FROM THE OUTLET FLANGE SIMILAR TO THE RECALL ON 2010 JAGUAR XF VEHICLES.
Incident date: Apr 18, 2017
TAKATA RECALL: I TOOK MY CAR INTO THE LOCAL DEALERSHIP TO DIAGNOSE A SOUND IN THE ENGINE COMPARTMENT. I WAS TOLD THE CAR NEEDED A WATER PUMP, BRAKE SYSTEM REPAIRS, WHEEL ALIGNMENT, AND NEW TIRES. MORE RECENTLY I WAS TOLD THERE ARE MULTIPLE LEAKS IN CONNECTIONS RELATED TO THE WATER PUMP PROBLEM. THERE IS ALSO VIBRATION IN THE STEERING WHEEL. THE ENGINE COMPARTMENT SOUND IS WHEN IDLING IN MY DRIVEWA... Read more
Incident date: Apr 18, 2017
TAKATA RECALL: I TOOK MY CAR INTO THE LOCAL DEALERSHIP TO DIAGNOSE A SOUND IN THE ENGINE COMPARTMENT. I WAS TOLD THE CAR NEEDED A WATER PUMP, BRAKE SYSTEM REPAIRS, WHEEL ALIGNMENT, AND NEW TIRES. MORE RECENTLY I WAS TOLD THERE ARE MULTIPLE LEAKS IN CONNECTIONS RELATED TO THE WATER PUMP PROBLEM. THERE IS ALSO VIBRATION IN THE STEERING WHEEL. THE ENGINE COMPARTMENT SOUND IS WHEN IDLING IN MY DRIVEWA... Read more
Incident date: Apr 18, 2017
TAKATA RECALL: I TOOK MY CAR INTO THE LOCAL DEALERSHIP TO DIAGNOSE A SOUND IN THE ENGINE COMPARTMENT. I WAS TOLD THE CAR NEEDED A WATER PUMP, BRAKE SYSTEM REPAIRS, WHEEL ALIGNMENT, AND NEW TIRES. MORE RECENTLY I WAS TOLD THERE ARE MULTIPLE LEAKS IN CONNECTIONS RELATED TO THE WATER PUMP PROBLEM. THERE IS ALSO VIBRATION IN THE STEERING WHEEL. THE ENGINE COMPARTMENT SOUND IS WHEN IDLING IN MY DRIVEWA... Read more
Incident date: May 6, 2017
MY VEHICLE HAS LESS THAN 59K MILES AND THE CHECK ENGINE LIGHT IS ON. I WAS TOLD THE CAR IS RUNNING TOO COOL. THERE IS AN ISSUE WITH THE COOLANT SYSTEM, FUEL SYSTEM ETC. THE CAR DRIVES FINE HOWEVER, THE DEALERSHIP NEEDS TO REPLACE HOSES, HOUSINGS, ETC. TO THE TUNE OF $1382 I HAVE NEVER HEARD OF A CAR RUNNING TOO COOL.. THIS IS A MANUFACTURING ISSUE. ALSO, THE HEADLINER ATTACHED TO THE SUNROO... Read more
Incident date: May 6, 2017
MY VEHICLE HAS LESS THAN 59K MILES AND THE CHECK ENGINE LIGHT IS ON. I WAS TOLD THE CAR IS RUNNING TOO COOL. THERE IS AN ISSUE WITH THE COOLANT SYSTEM, FUEL SYSTEM ETC. THE CAR DRIVES FINE HOWEVER, THE DEALERSHIP NEEDS TO REPLACE HOSES, HOUSINGS, ETC. TO THE TUNE OF $1382 I HAVE NEVER HEARD OF A CAR RUNNING TOO COOL.. THIS IS A MANUFACTURING ISSUE. ALSO, THE HEADLINER ATTACHED TO THE SUNROO... Read more
Incident date: May 6, 2017
MY VEHICLE HAS LESS THAN 59K MILES AND THE CHECK ENGINE LIGHT IS ON. I WAS TOLD THE CAR IS RUNNING TOO COOL. THERE IS AN ISSUE WITH THE COOLANT SYSTEM, FUEL SYSTEM ETC. THE CAR DRIVES FINE HOWEVER, THE DEALERSHIP NEEDS TO REPLACE HOSES, HOUSINGS, ETC. TO THE TUNE OF $1382 I HAVE NEVER HEARD OF A CAR RUNNING TOO COOL.. THIS IS A MANUFACTURING ISSUE. ALSO, THE HEADLINER ATTACHED TO THE SUNROO... Read more
Incident date: May 30, 2015
THE LEATHER DASH(WHY, IN HOT CARS?) HAS CRUMBLED AND COME APART FROM THE DASH ITSELF. IT STARTED OFF WITH A LITTLE CRUMBLING AND SEPARATION. NOW IT'S MUCH WORSE.THIS TENDS TO FLAP UP AND DOWN IF DRIVING WITH THE WINDOWS DOWN. THIS IS A SAFETY CONCERN I HAVE WITH VISIBILITY. ALSO, THE DOME VANITY LIGHTS COME ON AND OFF BY THEMSELVES IN MOTION AND WHEN THE VEHICLE IS STATIONARY. I WAS TOLD THE CARBO... Read more
Incident date: May 30, 2015
THE LEATHER DASH(WHY, IN HOT CARS?) HAS CRUMBLED AND COME APART FROM THE DASH ITSELF. IT STARTED OFF WITH A LITTLE CRUMBLING AND SEPARATION. NOW IT'S MUCH WORSE.THIS TENDS TO FLAP UP AND DOWN IF DRIVING WITH THE WINDOWS DOWN. THIS IS A SAFETY CONCERN I HAVE WITH VISIBILITY. ALSO, THE DOME VANITY LIGHTS COME ON AND OFF BY THEMSELVES IN MOTION AND WHEN THE VEHICLE IS STATIONARY. I WAS TOLD THE CARBO... Read more
Incident date: May 30, 2015
THE LEATHER DASH(WHY, IN HOT CARS?) HAS CRUMBLED AND COME APART FROM THE DASH ITSELF. IT STARTED OFF WITH A LITTLE CRUMBLING AND SEPARATION. NOW IT'S MUCH WORSE.THIS TENDS TO FLAP UP AND DOWN IF DRIVING WITH THE WINDOWS DOWN. THIS IS A SAFETY CONCERN I HAVE WITH VISIBILITY. ALSO, THE DOME VANITY LIGHTS COME ON AND OFF BY THEMSELVES IN MOTION AND WHEN THE VEHICLE IS STATIONARY. I WAS TOLD THE CARBO... Read more
Incident date: Jun 28, 2017
WHILE STOPPED IN THE ROAD WAITING FOR ANOTHER CAR. WITH FOOT ON BRAKE, THE CAR SUDDENLY GOES FULL THROTTLE. DRIVER HAS BOTH FEET APPLIED ON THE BRAKE AND THE CAR STILL MOVES FORWARD BURNING RUBBER, AND THEN AFTER A FEW SECONDS IT GOES BACK TO IDLE. THE CAR DOES THIS ONCE OR TWICE A YEAR, THE LAST TIME DOING DAMAGE TO A CAR IN FRONT OF IT. THIS IS THE FIFTH TIME THIS HAS HAPPENED. THE CAR IS IDLI... Read more
Incident date: Jun 28, 2017
WHILE STOPPED IN THE ROAD WAITING FOR ANOTHER CAR. WITH FOOT ON BRAKE, THE CAR SUDDENLY GOES FULL THROTTLE. DRIVER HAS BOTH FEET APPLIED ON THE BRAKE AND THE CAR STILL MOVES FORWARD BURNING RUBBER, AND THEN AFTER A FEW SECONDS IT GOES BACK TO IDLE. THE CAR DOES THIS ONCE OR TWICE A YEAR, THE LAST TIME DOING DAMAGE TO A CAR IN FRONT OF IT. THIS IS THE FIFTH TIME THIS HAS HAPPENED. THE CAR IS IDLI... Read more
Incident date: Jun 28, 2017
WHILE STOPPED IN THE ROAD WAITING FOR ANOTHER CAR. WITH FOOT ON BRAKE, THE CAR SUDDENLY GOES FULL THROTTLE. DRIVER HAS BOTH FEET APPLIED ON THE BRAKE AND THE CAR STILL MOVES FORWARD BURNING RUBBER, AND THEN AFTER A FEW SECONDS IT GOES BACK TO IDLE. THE CAR DOES THIS ONCE OR TWICE A YEAR, THE LAST TIME DOING DAMAGE TO A CAR IN FRONT OF IT. THIS IS THE FIFTH TIME THIS HAS HAPPENED. THE CAR IS IDLI... Read more
Incident date: Nov 28, 2016
TAKATA RECALL I HAVE A 2013 JAGUAR XF 3.0 THAT BEGAN RUNNING A LITTLE ROUGH AROUND 30,000 MILES IN 2016. THE CHECK ENGINE LIGHT CAME ON AND WHEN I TOOK IT BACK TO THE RETAILER THEY SAID THERE WAS NOTHING WRONG "POSSIBLY A LOOSE GAS CAP." A FEW WEEK LATER, TOWARDS THE END OF 2016 AND LESS THAN 40,000 MILES ON THE VEHICLE THE CHECK ENGINE LIGHT CAME ON AGAIN, BUT THIS TIME THE CAR STARTED TO SMOKE... Read more
1 injured
Incident date: Nov 28, 2016
TAKATA RECALL I HAVE A 2013 JAGUAR XF 3.0 THAT BEGAN RUNNING A LITTLE ROUGH AROUND 30,000 MILES IN 2016. THE CHECK ENGINE LIGHT CAME ON AND WHEN I TOOK IT BACK TO THE RETAILER THEY SAID THERE WAS NOTHING WRONG "POSSIBLY A LOOSE GAS CAP." A FEW WEEK LATER, TOWARDS THE END OF 2016 AND LESS THAN 40,000 MILES ON THE VEHICLE THE CHECK ENGINE LIGHT CAME ON AGAIN, BUT THIS TIME THE CAR STARTED TO SMOKE... Read more
1 injured
Incident date: Nov 28, 2016
TAKATA RECALL I HAVE A 2013 JAGUAR XF 3.0 THAT BEGAN RUNNING A LITTLE ROUGH AROUND 30,000 MILES IN 2016. THE CHECK ENGINE LIGHT CAME ON AND WHEN I TOOK IT BACK TO THE RETAILER THEY SAID THERE WAS NOTHING WRONG "POSSIBLY A LOOSE GAS CAP." A FEW WEEK LATER, TOWARDS THE END OF 2016 AND LESS THAN 40,000 MILES ON THE VEHICLE THE CHECK ENGINE LIGHT CAME ON AGAIN, BUT THIS TIME THE CAR STARTED TO SMOKE... Read more
1 injured
Incident date: Jun 20, 2017
TL* THE CONTACT OWNS A 2010 JAGUAR XF. THE CONTACTED OBSERVED FUEL LEAKING FROM THE FUEL TANK OF THE REAR PASSENGER SIDE WHILE FUELING THE VEHICLE. IN ADDITION, THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR AND FILLER CAP WARNING SENSOR WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (LAND ROVER OF HOFFMAN LOCATED ON 1051 W HIGGINS RD, HOFFMAN ESTATES, IL, 60169) AND WAS INFORMED ... Read more
Incident date: May 26, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 JAGUAR XF. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V373000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AT 800-452-4827 AND WAITED FOR NEARLY 15 MINUTES ... Read more
Incident date: Jun 14, 2017
FUEL FLANGE IS CRACKED CAUSING MY VEHICLE TO POUR OUT GAS WHILE MOVING AND WHILE PARKED. THERE IS ALSO A HEAVY GAS SMELL THROUGHOUT THE VEHICLE.
JAGUAR
VANDEN PLAS
(1999) — VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
Jun 15, 2017
Incident date: Feb 10, 2017
1999 JAGUAR XJ8. CONSUMER WRITES IN REGARDS TO PEDAL BEING STUCK TO THE FLOOR WHEN TRYING TO ACCELERATE. *LD THE CONSUMER STATED WHILE DRIVING IN HEAVY TRAFFIC, THE GAS PEDAL STUCK TO THE FLOOR, ALMOST CAUSING AN ACCIDENT. THE CONSUMER HAD TO PHYSICALLY PULL THE GAS PEDAL UP. THE FAILURE WAS DUE TO AN INCORRECTLY INSTALLED STUD THAT WAS MISSING IT'S KICK DOWN STICK. THE MECHANIC ADVISED THE STU... Read more
JAGUAR
VANDEN PLAS
(1999) — STRUCTURE
Jun 15, 2017
Incident date: Feb 10, 2017
1999 JAGUAR XJ8. CONSUMER WRITES IN REGARDS TO PEDAL BEING STUCK TO THE FLOOR WHEN TRYING TO ACCELERATE. *LD THE CONSUMER STATED WHILE DRIVING IN HEAVY TRAFFIC, THE GAS PEDAL STUCK TO THE FLOOR, ALMOST CAUSING AN ACCIDENT. THE CONSUMER HAD TO PHYSICALLY PULL THE GAS PEDAL UP. THE FAILURE WAS DUE TO AN INCORRECTLY INSTALLED STUD THAT WAS MISSING IT'S KICK DOWN STICK. THE MECHANIC ADVISED THE STU... Read more
Incident date: Mar 2, 2017
TAKATA RECALL JO7OI I NOW HAVE NO USE OF THE FRONT PASSENGER SEAT AND REPAIR WILL NOT BE MADE UNTIL SEPT.30 AT THE SOONEST. NO SOLUTION WAS OFFERED BY THE SERVICE DEPT. OF THE DEALERSHIP. NO SOLUTION FROM CUSTOMER RELATIONSHIP CENTER OF JAGUAR LAND ROVER NORTH AMERICA,LLC. THIS IS THE THIRD JAGUAR WE HAVE PURCHASED AND WE EXPECT BETTER TREATMENT.
Incident date: Jan 2, 2017
TL* THE CONTACT OWNS A 2010 JAGUAR XF. WHILE THE VEHICLE WAS PARKED, THE ODOR OF FUEL WAS PRESENT INSIDE THE GARAGE AND A FUEL STAIN WAS DISCOVERED ON THE FLOOR OF THE GARAGE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT FUEL WAS LEAKING FROM THE SEAMS OF THE FUEL TANK AND THE TANK WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ... Read more
Incident date: Jun 3, 2017
TAKATA RECALL - I WASN'T NOTIFIED BY JAGUAR OF THE RECALL FOR PASSENGER SIDE AIRBAG. I CHECKED THE NHTSA DATABASE AND WAS MADE AWARE OF IT. AFTER TAKING MY 2010 XF TO THE NEAREST JAG DEALERSHIP, THEY CHECKED THE RECALL DATABASE AND TOLD ME THAT MY CAR IS ONE OF THE RECALLED VEHICLES. BUT THEY DID NOT REPLACE MY AIRBAG AND IT HAS BEEN 5 MONTHS AND I STILL HAVEN'T HEARD FROM JAGUAR ABOUT BRINGING MY... Read more
Incident date: May 26, 2017
LEFT FRONT BRAKE LINE FAILURE AT MIDLINE. LEAKED SO BAD THE ENTIRE BRAKE FUILD RESERVOIR EMPTIED AFTER 2 BRAKE PUSHES. I AM SO LUCKY I JUST STOPPED FOR GAS AND WASN'T DRIVING ON MY TRIP DOWN THE HIGHWAY. THE CAR IS ONLY 5 YEARS OLD AND 79XXX MILES. THERE MUST BE DESIGN OR MANUFACTURE ISSUE WITH THESE BRAKE LINES. MY CAR IS CHECKED BY THE DEALER PER JAGUAR SCHEDULE.
Incident date: May 15, 2017
TAKATA RECALL; WHILE DRIVING GOT A STRONG SMELL OF GAS INSIDE THE CAR. PULLED INTO SERVICE STATION AND ATTENDED ACCESS FUEL PUMP OPENING UNDER REAR SEAT. FUEL WAS SHOOTING OUT OF A SMALL PIN HOLE CRACK IN THE FUEL FLANGE TOP. POOLING UP INSIDE THE FUEL PUMP CAVITY AND RUNNING DOWN THE OUTSIDE OF THE FUEL TANK. RECALL J059 ON THIS FUEL PUMP FLANGE PART NUMBER C2D25076 IS ON JUST 2010 XF MODELS NO... Read more
Incident date: May 18, 2017
TL* THE CONTACT OWNS A 2009 JAGUAR XK. WHILE DRIVING 45 MPH, THE CONTACT HAD TO EXERT FORCE TO THE BRAKE PEDAL IN ORDER TO STOP THE VEHICLE. ALSO, WHILE THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE TOOK THREE SECONDS TO ACCELERATE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE ... Read more
Incident date: May 18, 2017
TL* THE CONTACT OWNS A 2009 JAGUAR XK. WHILE DRIVING 45 MPH, THE CONTACT HAD TO EXERT FORCE TO THE BRAKE PEDAL IN ORDER TO STOP THE VEHICLE. ALSO, WHILE THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE TOOK THREE SECONDS TO ACCELERATE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE ... Read more
JAGUAR
VANDEN PLAS
(1999) — VEHICLE SPEED CONTROL
May 6, 2017
Incident date: Feb 10, 2017
ON 2/10/17 ENTERING FREEWAY I PRESSED THE GAS PEDAL TO THE FLOOR. THE GAS PEDAL STUCK,I BARELY AVOIDED A MAJOR ACCIDENT. I OVERHEATED MY BRAKES,AND MANAGED TO PULL THE PEDAL UP BY HAND. THE PEDAL HAD STUCK ON A MEDAL STUD MOUNTED IN THE FLOOR UNDER THE GAS PEDAL.THE JAGUAR DEALER SAID THERE WAS SUPPOSE TO BE A KICKDOWN SWITCH ON THE STUD. I PURCHASED A SWITCH,BUT I WOULD NOT FIT ON THE STUD. ... Read more
Incident date: Jul 18, 2016
TL* THE CONTACT OWNS A 2011 JAGUAR XF. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V373000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF T... Read more
Incident date: Apr 4, 2017
TL* THE CONTACT OWNS A 2014 JAGUAR XJ. WHILE DRIVING 70 MPH, THE REAR PASSENGER SIDE TIRE LOW AIR WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT STOPPED AT THE FUEL STATION AND PLACED AIR IN THE TIRE. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS TAKEN TO THE TIRE DEALER WHERE IT WAS DIAGNOSED THAT THE REAR DRIVER SIDE TIRE, AND THE REAR AND FRONT PASSENGER... Read more
Incident date: Jul 29, 2016
TAKATA RECALL-SAFETY RECALL J069 TAKATA PASSENGER AIRBAGS-RECALL NO 16V373. RECEIVED RECALL NOTIFICATION LETTER DATED JULY 29, 2016. TO DATE HAVE NOT RECEIVED 2ND NOTIFICATION TO TAKE CAR TO AUTHORIZED DEALER. I HAVE SEVERAL ATTEMPTS TO CHECK STATUS AND TOLD THE PARTS ARE NOT AVAILABLE.