Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 3,627 complaints for JAGUAR
Incident date: Nov 4, 2017
TL* THE CONTACT OWNS A 1999 JAGUAR XJ8. WHILE DRIVING UNKNOWN SPEEDS, THE TRANSMISSION FAILED TO SHIFT INTO GEAR AND THE TRANSMISSION INDICATOR ILLUMINATED. ADDITIONALLY, THE ACCELERATOR PEDAL WAS APPLIED, BUT THE VEHICLE FAILED TO MOVE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND... Read more
Incident date: Dec 31, 2017
CARBON MONOXIDE SPONTANEOUS RELEASE IN GARAGED, STOPPED VEHICLE AT 11:45 PM. DISCOVERED 20 PPM IN GARAGE WHERE CAR PARKED. ENGINE OFF BUT "WHIRRING" SOUND FROM UNDER HOOD. REMOVED CAR FROM GARAGE AND CARBON MONOXIDE MONITOR DROPPED TO "0". NO FATA
Incident date: Dec 31, 2017
CARBON MONOXIDE SPONTANEOUS RELEASE IN GARAGED, STOPPED VEHICLE AT 11:45 PM. DISCOVERED 20 PPM IN GARAGE WHERE CAR PARKED. ENGINE OFF BUT "WHIRRING" SOUND FROM UNDER HOOD. REMOVED CAR FROM GARAGE AND CARBON MONOXIDE MONITOR DROPPED TO "0". NO FATA
Incident date: Dec 31, 2017
CARBON MONOXIDE SPONTANEOUS RELEASE IN GARAGED, STOPPED VEHICLE AT 11:45 PM. DISCOVERED 20 PPM IN GARAGE WHERE CAR PARKED. ENGINE OFF BUT "WHIRRING" SOUND FROM UNDER HOOD. REMOVED CAR FROM GARAGE AND CARBON MONOXIDE MONITOR DROPPED TO "0". NO FATA
Incident date: Dec 5, 2017
TL* THE CONTACT OWNS A 2010 JAGUAR XF. WHILE DRIVING VARIOUS SPEEDS, A FUEL ODOR WAS DETECTED IN THE CABIN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED WITH A LEAK IN THE FUEL TANK THAT NEEDED REPLACEMENT. THE MECHANIC STATED THAT THE VEHICLE WAS UNSAFE TO DRIVE DUE TO THE FUEL LEAK. THE VEHICLE WAS NOT REPAIRED. THE CONTACT... Read more
Incident date: Dec 22, 2017
THE LEATHER DASH HAS SEPARATED FROM THE BACK CAUSING RIDGES IN THE LEATHER UP TO 3/4" HIGH. IN THE EVENT OF A CRASH THIS WILL PREVENT PROPER DEPLOYMENT OF THE AIRBAG. THE LEATHER NEEDS TO BE FIRMLY ATTACHED AND STRETCHED TIGHT FOR THE STITCHING TO RIP CORRECTLY. IF THE LEATHER IS LOOSE AND RIDGED, THE STITCHING WILL ONLY PARTIALLY RIP AND MAY PREVENT FULL AIRBAG DEPLOYMENT INTO THE CABIN.
Incident date: Dec 20, 2017
SUSPENSION FAULT LIGHT COMES ON AND CAR DROPS DOWN,CAN BE DANGEROUS WHEN DRIVING AND CAUSE A ACCIDENT,THIS IS A COMMON PROBLEM WITH THIS CAR AND SHOULD BE ADDRESSED BY JAGUAR
Incident date: Dec 16, 2017
TL* THE CONTACT OWNS A 2010 JAGUAR XF. WHILE THE VEHICLE WAS PARKED, THERE WAS A STRONG FUEL ODOR IN THE GARAGE, THE CONTACT MOVED THE VEHICLE OUT OF THE GARAGE AND NOTICED A PUDDLE OF FUEL UNDERNEATH THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP FLANGE CRACKED AND CAUSED FUEL TO LEAK OUT. THE FLANGE NEEDED TO BE REPLACED. THE CONTACT LATER... Read more
Incident date: Oct 4, 2017
TL* THE CONTACT OWNS A 2006 JAGUAR XJ8. WHILE THE VEHICLE WAS PLACED IN PARK, IT CONTINUED TO MOVE FORWARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS INOPERABLE. THE CONTACT WAS CONCERNED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 05V503000 (POWER TRAIN). THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE AP... Read more
Incident date: Nov 23, 2017
MY VECHILE EMERGENCY BRAKE SELF ENGAGED WITHOUT SELECTING EMERGENCY CONTROL. THEREFORE MY VECHILE WHEELS LOCKED UNABLE TO MOVED MAYBE FEW FEET STOPPED UNABLE TO MOVE FORWARD OR BACKUP. DRIVING ON A CITY STREET IN DETROIT MICHIGAN. THIS OCCURRED WITHOUT ANY INDICTATION BRAKE ENGAGED WHEELS LOCKED. SIMILAR TO RECALL FOR JAGUARS S TYPE 2005 CAMPAIGN ID 04V488000 RECALL DATE SEPTEMBER 17, 2005. JA... Read more
Incident date: Oct 16, 2017
UPON STARTING THE CAR AFTER A BRIEF STOP WITH NO PRIOR INDICATION OF BRAKE IRREGULARITIES, THE BRAKE PEDAL WENT TO THE FLOOR. THE CAR WAS STATIONARY AT THE TIME; THE BRAKE PEDAL MUST BE DEPRESSED IN ORDER TO START THE CAR. THERE WAS AN ACCOMPANYING BURNING SMELL AT THIS TIME, PROBABLY ATTRIBUTABLE TO BRAKE FLUID BEING SPRAYED ONTO HOT ENGINE/EXHAUST COMPONENTS. THERE WAS NO USEFUL PARTIAL BRAKE AC... Read more
Incident date: Nov 1, 2017
ELECTRICAL EXAMPLE: SYSTEM GETS STUCK ON BACKUP CAMERA AND RESTARTS OFTEN AND DOESN'T RESPOND TO CLICKING ON BUTTONS LIKE AC. SEATBELT EXAMPLE: PASSENGER SEATBELT OFTEN WON'T BUCKLE STEERING EXAMPLE: UPON TURNING STEERING WHEEL MAJOR SQUEALING SIGNS OTHER ISSUES: SQUEAKING FROM REAR WHEEL AREA, SUNROOF PARTS UNSECURED FLYING OUT WHILE DRIVING, START/STOP BUTTON NOT RESPONDING, FIT & FINISH IN... Read more
Incident date: Nov 1, 2017
ELECTRICAL EXAMPLE: SYSTEM GETS STUCK ON BACKUP CAMERA AND RESTARTS OFTEN AND DOESN'T RESPOND TO CLICKING ON BUTTONS LIKE AC. SEATBELT EXAMPLE: PASSENGER SEATBELT OFTEN WON'T BUCKLE STEERING EXAMPLE: UPON TURNING STEERING WHEEL MAJOR SQUEALING SIGNS OTHER ISSUES: SQUEAKING FROM REAR WHEEL AREA, SUNROOF PARTS UNSECURED FLYING OUT WHILE DRIVING, START/STOP BUTTON NOT RESPONDING, FIT & FINISH IN... Read more
Incident date: Nov 1, 2017
ELECTRICAL EXAMPLE: SYSTEM GETS STUCK ON BACKUP CAMERA AND RESTARTS OFTEN AND DOESN'T RESPOND TO CLICKING ON BUTTONS LIKE AC. SEATBELT EXAMPLE: PASSENGER SEATBELT OFTEN WON'T BUCKLE STEERING EXAMPLE: UPON TURNING STEERING WHEEL MAJOR SQUEALING SIGNS OTHER ISSUES: SQUEAKING FROM REAR WHEEL AREA, SUNROOF PARTS UNSECURED FLYING OUT WHILE DRIVING, START/STOP BUTTON NOT RESPONDING, FIT & FINISH IN... Read more
Incident date: Nov 3, 2017
I WAS SLOWING TO STOP IN A LINE OF TRAFFIC ON A CITY STREET. AS I SLOWED, THE BRAKE PEDAL FELT SOFT, AND THE CAR REVVED UP, ATTEMPTING TO ACCELERATE. I THEN PUSHED HEAVILY ONTO THE BRAKE PEDAL BUT HAD NO ABILITY TO STOP THE CAR. THE ENGINE CONTINUED TO REV. LUCKILY, I WAS SLOWING FROM A FAR ENOUGH DISTANCE THAT I WAS ABLE TO FORCEFULLY PUT THE CAR INTO NEUTRAL AND STOP THE CAR. HOWEVER, THE ... Read more
Incident date: Nov 22, 2016
LT & RT INNER AND OUTER ROCKER PANELS AND HENCE JACKING POINT ARE RIDDLED WITH RUST/CORROSION, STRUCTURAL INTEGRITY IS COMPROMISED , UNSAFE IN SIDE IMPACT COLLISION OR FRONTAL OR REAR COLLISION , VEHICLE CREEKS AND GROANS AROUND DASH WHEN DRIVEN, FROM WEAKENED STRUCTURE ESPECIALLY AT LOWER "A" PILLARS.
Incident date: Oct 27, 2017
EXITING DRIVEWAY TO 4 LANE DIVIDED HIGHWAY FROM COMPLETE STOP. CAR STATIONARY.RELEASED BRAKE PEDAL TO MAKE LEFT TURN.BEFORE TURNING WHEEL, CAR ACCELERATED BY ITSELF, WHEN I LIGHTLY APPLIED GAS,AT GREAT RATE OF SPEED AND COULD NOT BE STOPPED OR SLOWED BY APPLYING BRAKES.HAD TO STEER CAR INTO CONCRETE POLE ON WHICH THE TRAFFIC LIGHT RESTED IN DIVIDED AREA TO STOP VEHICLE.
Crash
1 injured
Incident date: Oct 1, 2017
TL* THE CONTACT OWNS A 2010 JAGUAR XF. THE CONTACT STATED THAT AN ODOR OF FUEL EMITTED INTO THE VEHICLE. THE CONTACT NOTICED FUEL LEAKING FROM THE REAR PASSENGER SIDE OF THE FUEL TANK. THE CONTACT REMOVED THE REAR SEAT AND NOTICED THAT THE OUTLET FLANGE WAS CRACKED AND CAUSED THE FUEL TO LEAK OUT. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REP... Read more
Incident date: Oct 4, 2017
TL* THE CONTACT OWNS A 2005 JAGUAR X-TYPE. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR INADVERTENTLY ILLUMINATED ON AND OFF. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.
Incident date: Oct 25, 2017
MY 2003 JAGUAR S TYPE IS GETTING A PARKING BRAKE FAULT/ENGINE SYSTEM FAULT AND DSC NOT AVAILABLE AT THE SAME TIME WITH THE ABS BRAKE SYMBOL. I HAVE NEW BRAKES ON MY CAR AND THE ROTORS ARE GOOD AS WELL. I WAS DRIVING AND MY CAR LIGHTING SYSTEM CAME UP WITH THAT ABOVE AND STARTED TO MOVE SLOWLY ON A CITY STREET. I DON'T KNOW WHAT IS CAUSING THIS PROBLEM. I SEE THAT THERE WAS A RECALL ON THE PARKING ... Read more
Incident date: Oct 23, 2017
CAR STALLED WHILE DRIVING IN A STRAIGHT LINE, VEHICLE WAS STILL IN MOTION WHEN ENGINE STOPPED WITHOUT ANY WARNING LIGHTS (SUDDEN AND TOTAL LOSS OF POWER). STEERING CONTROL WAS LIMITED WHEN ENGINE SHUTOFF AND BRAKE PEDAL ALSO REQUIRED MUCH MORE PRESSURE THAN NORMAL TO BRING CAR TO STOP. ISSUE HAPPENED WHILE TAKING OFF FROM SCHOOL PARKING LOT, SO NO ACCIDENTS WERE CAUSED, BUT IT WOULD HAVE BEEN A ... Read more
Incident date: Oct 23, 2017
CAR STALLED WHILE DRIVING IN A STRAIGHT LINE, VEHICLE WAS STILL IN MOTION WHEN ENGINE STOPPED WITHOUT ANY WARNING LIGHTS (SUDDEN AND TOTAL LOSS OF POWER). STEERING CONTROL WAS LIMITED WHEN ENGINE SHUTOFF AND BRAKE PEDAL ALSO REQUIRED MUCH MORE PRESSURE THAN NORMAL TO BRING CAR TO STOP. ISSUE HAPPENED WHILE TAKING OFF FROM SCHOOL PARKING LOT, SO NO ACCIDENTS WERE CAUSED, BUT IT WOULD HAVE BEEN A ... Read more
Incident date: Oct 23, 2017
CAR STALLED WHILE DRIVING IN A STRAIGHT LINE, VEHICLE WAS STILL IN MOTION WHEN ENGINE STOPPED WITHOUT ANY WARNING LIGHTS (SUDDEN AND TOTAL LOSS OF POWER). STEERING CONTROL WAS LIMITED WHEN ENGINE SHUTOFF AND BRAKE PEDAL ALSO REQUIRED MUCH MORE PRESSURE THAN NORMAL TO BRING CAR TO STOP. ISSUE HAPPENED WHILE TAKING OFF FROM SCHOOL PARKING LOT, SO NO ACCIDENTS WERE CAUSED, BUT IT WOULD HAVE BEEN A ... Read more
Incident date: Jan 10, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 JAGUAR XF. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V027000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (LEITH JAGUAR, 1000 AUTOPARK BLVD, CARY, NC 27511) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE... Read more
Incident date: Oct 19, 2017
TAKATA RECALL. I HAVE NOT YET BEEN CONTACTED BY JAGUAR, EVEN THOUGH YOUR SITE STATES "JAGUAR WILL NOTIFY OWNERS, AND DEALERS WILL REPLACE THE PASSENGER FRONTAL AIR BAG ASSEMBLIES. PARTS WILL BE AVAILABLE DURING QUARTER 3 2017. THERE WILL BE NO CHARGE TO OWNERS FOR THIS REPAIR."
Incident date: Oct 7, 2017
MY JAGUAR DISPLAY COOLANT FLASHED AND STATED THAT THE COOLANT LEVEL WAS LOW. SO ON SATURDAY MORNING I CHECKED MY JAGUAR COOLANT LEVEL RESERVOIR AND SURE ENOUGH MY COOLANT WAS VERY LOW. I ALWAYS KEEP A GALLON OF COOLANT ON HAND IN MY GARAGE. SO I TOPPED OFF THE RESERVOIR WITH THE WHOLE GALLON OF COOLANT AND LEFT FOR THE DEALERSHIP. NOW PENSKE JAGUAR AND LAND ROVER WHICH IS ABOUT 14 MILES FROM MY ... Read more
Incident date: Oct 7, 2017
MY JAGUAR DISPLAY COOLANT FLASHED AND STATED THAT THE COOLANT LEVEL WAS LOW. SO ON SATURDAY MORNING I CHECKED MY JAGUAR COOLANT LEVEL RESERVOIR AND SURE ENOUGH MY COOLANT WAS VERY LOW. I ALWAYS KEEP A GALLON OF COOLANT ON HAND IN MY GARAGE. SO I TOPPED OFF THE RESERVOIR WITH THE WHOLE GALLON OF COOLANT AND LEFT FOR THE DEALERSHIP. NOW PENSKE JAGUAR AND LAND ROVER WHICH IS ABOUT 14 MILES FROM MY ... Read more
Incident date: Oct 15, 2017
TL* THE CONTACT OWNS A 2011 (NA) JAGUAR XKR. WHILE DRIVING APPROXIMATELY 45 MPH, THERE WAS A POPPING NOISE COMING FROM THE EXHAUST SYSTEM. THE CONTACT NOTICED A STRONG ODOR OF FUEL INSIDE THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. IN ADDITION, WHILE THE VEHICLE WAS LIFTED TO BE TOWED, THE CONTACT NOTICED FUEL LEAKING FROM THE EXHAUST SYSTEM. THE VEHICLE WAS TOWED TO JAGUAR MISSION ... Read more
Incident date: Oct 2, 2017
MY BRAND NEW JAGUAR PACE ELECTRICAL SYSTEM FAILED. IT TOOK JAGUAR 4 WEEKS TO FIX. WHEN I PICKED UP CAR THE STEERING WAS VERY UNSAFE, SHAKING AND MAKING A NOISES. ANOTHER WEEK GOES WITH OUT MY CAR, A TOTAL OF OVER 30 DAYS AND JAGUAR CLAIMS ITS WAS THE DOOR MAKING NOISE. JAGUAR IS HIDING THINGS AND THE GOVERNMENT NEEDS TO INVESTIGATE!
Incident date: Oct 10, 2017
WHEN PARKING THE POWER STEERING IS REDUCED. WHEN DRIVING THE POWER STEERING IS REDUCED. THIS CAUSES ME TO LOSE CONTROL OF MY VEHICLE. THE WHOLE WHEEL LOCKS UP.
Incident date: Oct 10, 2017
WHEN PARKING THE POWER STEERING IS REDUCED. WHEN DRIVING THE POWER STEERING IS REDUCED. THIS CAUSES ME TO LOSE CONTROL OF MY VEHICLE. THE WHOLE WHEEL LOCKS UP.
Incident date: Aug 1, 2017
TL* THE CONTACT OWNS A 2012 JAGUAR XJL. WHILE OPERATING THE VEHICLE, A KNOCKING NOISE WAS PRESENT COMING FROM THE ENGINE AND EXHAUST FUMES WERE PRESENT INSIDE THE CABIN. IN ADDITION, WHILE DRIVING HIGHWAY SPEEDS, THE VEHICLE SWAYED FROM SIDE TO SIDE. THE VEHICLE WAS TAKEN TO THE DEALER (BROWNS JAGUAR IN RICHMOND, VA) WHERE IT WAS DIAGNOSED THAT THE SUPER CHARGER NEEDED TO BE REPLACED IN ORDER TO R... Read more
Incident date: Aug 1, 2017
TL* THE CONTACT OWNS A 2012 JAGUAR XJL. WHILE OPERATING THE VEHICLE, A KNOCKING NOISE WAS PRESENT COMING FROM THE ENGINE AND EXHAUST FUMES WERE PRESENT INSIDE THE CABIN. IN ADDITION, WHILE DRIVING HIGHWAY SPEEDS, THE VEHICLE SWAYED FROM SIDE TO SIDE. THE VEHICLE WAS TAKEN TO THE DEALER (BROWNS JAGUAR IN RICHMOND, VA) WHERE IT WAS DIAGNOSED THAT THE SUPER CHARGER NEEDED TO BE REPLACED IN ORDER TO R... Read more
Incident date: Aug 1, 2017
TL* THE CONTACT OWNS A 2012 JAGUAR XJL. WHILE OPERATING THE VEHICLE, A KNOCKING NOISE WAS PRESENT COMING FROM THE ENGINE AND EXHAUST FUMES WERE PRESENT INSIDE THE CABIN. IN ADDITION, WHILE DRIVING HIGHWAY SPEEDS, THE VEHICLE SWAYED FROM SIDE TO SIDE. THE VEHICLE WAS TAKEN TO THE DEALER (BROWNS JAGUAR IN RICHMOND, VA) WHERE IT WAS DIAGNOSED THAT THE SUPER CHARGER NEEDED TO BE REPLACED IN ORDER TO R... Read more
Incident date: Jul 12, 2017
ON JULY 12,2017 MY VEHICLE STALLED AND WOULD NOT START AFTER REPEATED TRIES. THE VEHICLE WAS TOWED TO A JAGUAR DEALER WHERE IT STAYED FOR 14 DAYS WHILE THEY TRIED TO SOLVE THE PROBLEM. A NEW FUEL PUMP DRIVER MODULE WAS INSTALLED AND THE DEALER DECLARED THE PROBLEM FIXED. THE MILEAGE ON THE CAR WAS 696 MILES ENTERING THE DEALER AND 724 MILES LEAVING. ON AUGUST 3, 2017 MY VEHICLE STALLED AGAIN A... Read more
Incident date: Sep 15, 2017
SINCE I PURCHASED THIS CAR IN JUNE 2017 THE ELECTRICAL SYSTEM AND BRAKE CONTINUE TO FAIL THE CAR HAS BEEN IN DEALER SERVICE SINCE SEPT 15. JAGUAR SEEMS TO THINK ITS NO BIG DEAL. THE CAR JUST COMPLETELY INSTALLS WITH NO WARNING PUTTING MY SELF AND OTHER PEOPLE 'S LIVES AT RISK. THIS IS A HUGE SAFETY FLAW.I HAVE VIDEOS BUT SYSTEM WILL NOT LET ME ATTACH.
Incident date: Sep 15, 2017
SINCE I PURCHASED THIS CAR IN JUNE 2017 THE ELECTRICAL SYSTEM AND BRAKE CONTINUE TO FAIL THE CAR HAS BEEN IN DEALER SERVICE SINCE SEPT 15. JAGUAR SEEMS TO THINK ITS NO BIG DEAL. THE CAR JUST COMPLETELY INSTALLS WITH NO WARNING PUTTING MY SELF AND OTHER PEOPLE 'S LIVES AT RISK. THIS IS A HUGE SAFETY FLAW.I HAVE VIDEOS BUT SYSTEM WILL NOT LET ME ATTACH.
Incident date: Sep 15, 2017
SINCE I PURCHASED THIS CAR IN JUNE 2017 THE ELECTRICAL SYSTEM AND BRAKE CONTINUE TO FAIL THE CAR HAS BEEN IN DEALER SERVICE SINCE SEPT 15. JAGUAR SEEMS TO THINK ITS NO BIG DEAL. THE CAR JUST COMPLETELY INSTALLS WITH NO WARNING PUTTING MY SELF AND OTHER PEOPLE 'S LIVES AT RISK. THIS IS A HUGE SAFETY FLAW.I HAVE VIDEOS BUT SYSTEM WILL NOT LET ME ATTACH.
Incident date: Oct 2, 2017
TAKATA RECALL - I AM FILING THIS COMPLAINT DUE TO THE POOR HANDLING OF THIS RECALL BY JAGUAR CORPORATE. ON 7/29/16 WE RECEIVED A LETTER REGARDING THE RECALL, AND INFORMED THAT THEY WOULD BE FOLLOWING UP WITH A 2ND LETTER AND INSTRUCTIONS. ON 12/6/16, NO LETTER RECEIVED, I CALLED AND S/W "KADAR" IN THE CORPORATE CALL CENTER, AND WAS TOLD A LETTER WOULD BE RECEIVED BY "Q4 2016". NO LETTER RECEIVED B... Read more
Incident date: Aug 12, 2014
MY GEARSHIFT SELECTOR KEEPS GOING OUT I WAS IN THE DRVE THROUGH, PUT MY VEHICLE IN PARK BECAUSE I WAS IDLING TOO LONG, TRIED SHIFTING BACK INTO DRIVE VEHCLE WOULD NOT SHIFT, 2 HOURS LATER AFTER SEVERAL ANGRY CUSTOMERS MY VEHICLE SHIFTED INTO DRIVE, GET HOME TO PUT INTO PARK VEHICLE WOULD NOT SHIFT TO PARK, SO NOW IM STUCK IN DRIVE, COULDNT DO ANYTHING BUT SIT AND WAIT NOTHING, SO I HAD TO SHUT VEH... Read more
Incident date: Aug 12, 2014
MY GEARSHIFT SELECTOR KEEPS GOING OUT I WAS IN THE DRVE THROUGH, PUT MY VEHICLE IN PARK BECAUSE I WAS IDLING TOO LONG, TRIED SHIFTING BACK INTO DRIVE VEHCLE WOULD NOT SHIFT, 2 HOURS LATER AFTER SEVERAL ANGRY CUSTOMERS MY VEHICLE SHIFTED INTO DRIVE, GET HOME TO PUT INTO PARK VEHICLE WOULD NOT SHIFT TO PARK, SO NOW IM STUCK IN DRIVE, COULDNT DO ANYTHING BUT SIT AND WAIT NOTHING, SO I HAD TO SHUT VEH... Read more
Incident date: Aug 12, 2014
MY GEARSHIFT SELECTOR KEEPS GOING OUT I WAS IN THE DRVE THROUGH, PUT MY VEHICLE IN PARK BECAUSE I WAS IDLING TOO LONG, TRIED SHIFTING BACK INTO DRIVE VEHCLE WOULD NOT SHIFT, 2 HOURS LATER AFTER SEVERAL ANGRY CUSTOMERS MY VEHICLE SHIFTED INTO DRIVE, GET HOME TO PUT INTO PARK VEHICLE WOULD NOT SHIFT TO PARK, SO NOW IM STUCK IN DRIVE, COULDNT DO ANYTHING BUT SIT AND WAIT NOTHING, SO I HAD TO SHUT VEH... Read more
Incident date: May 8, 2015
ACCIDENT CAUSING DEATH WITH THE REAR BRAKES ENGAGING WITH THE CAR IN MOTION, WITHOUT ANY WARNING LIGHTS, ETC. THAT HAS POTENTIALLY LEAD TO LOSS OF CONTROL AT SPEED. ELECTRIC PARKING BRAKE WHICH IS TOO SHORT AND APPLIES THE REAR BRAKES WHENEVER THE CAR SUSPENSION COMPRESSES DUE TO CARRYING LARGE LOAD OF REAR PASSENGERS. THE PRIOR SYMPTOMS ARE THE REAR PADS WHICH WEAR OUT EARLY, AND DESPITE THIS BEI... Read more
Crash
2 injured
3 deaths
Incident date: Jul 20, 2017
WHILE DRIVING DOWN I-95 SOUTH, A MOTORIST POINTED TO ME AND AT MY VEHICLE THAT A PROBLEM HAD OCCURRED. MY 2011 XF JAGUAR LEAKED FUEL. I PULLED OFF THE FREEWAY AND STOPPED THE CAR. AFTER RAISING THE HOOD, I COULD SEE GASOLINE LEAKING FROM THE ENGINE. THE VEHICLE TOTALLY BURNED UP AFTER HAVING A FUEL FIRE RESULTING FROM GASOLINE LEAKS. NOTHING I COULD HAVE DONE TO CAUSE THIS VEHICLE FIRE.
Fire
Incident date: Jul 7, 2017
I WAS TRAVELING SB I25 MILE MARKER 251 ON7/7/17 AT 13;20. WHEN A 6FT LONG TIRE DEBRE WAS IN THE ROAD AND GOT HIT BY TRUCK AND THROWN INTO MY RADIATOR AND DAMAGED THE FRONT END OF MY VEHICLE. WHEN I TALK TO CHP HE HAD AN EARLIER REPORT OF THIS YET IT WAS IN THE ROAD WHEN I ENTERED ONTO WHAT I BELIEVED WAS A SAFE HIGHWAY. I HAVE THE REQUIRED LIABILITY INSURANCE, THIS IS NOT COVERED. THE TRUCKING CO ... Read more
Crash
Incident date: Jul 7, 2017
I WAS TRAVELING SB I25 MILE MARKER 251 ON7/7/17 AT 13;20. WHEN A 6FT LONG TIRE DEBRE WAS IN THE ROAD AND GOT HIT BY TRUCK AND THROWN INTO MY RADIATOR AND DAMAGED THE FRONT END OF MY VEHICLE. WHEN I TALK TO CHP HE HAD AN EARLIER REPORT OF THIS YET IT WAS IN THE ROAD WHEN I ENTERED ONTO WHAT I BELIEVED WAS A SAFE HIGHWAY. I HAVE THE REQUIRED LIABILITY INSURANCE, THIS IS NOT COVERED. THE TRUCKING CO ... Read more
Crash
Incident date: Jul 7, 2017
I WAS TRAVELING SB I25 MILE MARKER 251 ON7/7/17 AT 13;20. WHEN A 6FT LONG TIRE DEBRE WAS IN THE ROAD AND GOT HIT BY TRUCK AND THROWN INTO MY RADIATOR AND DAMAGED THE FRONT END OF MY VEHICLE. WHEN I TALK TO CHP HE HAD AN EARLIER REPORT OF THIS YET IT WAS IN THE ROAD WHEN I ENTERED ONTO WHAT I BELIEVED WAS A SAFE HIGHWAY. I HAVE THE REQUIRED LIABILITY INSURANCE, THIS IS NOT COVERED. THE TRUCKING CO ... Read more
Crash
Incident date: Sep 10, 2017
GAS TANK IS LEAKING THE SAY IT IS NOT INCLUDED IN THERE RECALL
Incident date: Jul 20, 2017
GAS LEAKS OUT OF TANK WHEN TANK IS FILLED TO CAPACITY. STRONG ODOR OF GASOLINE.
Incident date: Feb 24, 2017
WHEN I ATTEMPTED TO START THE VEHICLE THE LOW-PRESSURE FUEL LINE RUPTURED SPILLING APPROXIMATELY 2-5 GALLONS OF GAS UNDER THE VEHICLE - CREATING A MASSIVE SAFETY AND HAZARD ISSUE IN THE SHOPPING CENTER PARKING LOT. IF I WAS ACTUALLY DRIVING THE CAR WHEN THE HOSE RUPTURED GAS WOULD HAVE SPILLED OVER THE ENTIRE HOT ENGINE RESULTING IN FIRE OR POSSIBLE DEATH.