Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 3,627 complaints for JAGUAR
Incident date: Aug 24, 2018
CAR HAS OWN MIND DIES ON ME REGARDLESS OF SPEED GETS OFF WITHOUT ANY PRIOR WARNINGS TOOK IT TO DEALERSHIP NO SOLUTIONS LAST ONE HAPPENED IN AUGUST 24/2018 TOOK IT TO THE DEALER AND AS IF TODAY STILL IS THERE
Incident date: Aug 22, 2018
TAKATA RECALL - JAGUAR AND/OR TANAKA SHOULD BEAR THE FINANCIAL COST TO GET OUR UNIT TO A JAGUAR DEALER. THIS IS THEIR SERIOUS DEFICIENCY. WE LIVE AT LEAST 150 MILES FROM A JAGUAR DEALER AND IT IS PATENTLY UNFAIR FOR US TO HAVE THE FINANCIAL AND LOGISTICAL. BURDEN. IT IS NOT AS IF WE ARE ASKING FOR UNREALISTIC COST, LIKE RENTAL CAR.
Incident date: Aug 16, 2018
TL* THE CONTACT OWNS A 2005 JAGUAR S-TYPE. WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY, THE DRIVER SHIFTED INTO REVERSE AND THE VEHICLE EXPERIENCED UNEXPECTED ACCELERATION. THE VEHICLE SPED OVER A CURB AND CRASHED INTO A WOODEN DECK. THE PASSENGER SIDE WHEEL DETACHED FROM THE VEHICLE. A POLICE REPORT WAS FILED. THE PASSENGER WAS INJURED, TAKEN TO THE HOSPITAL VIA AMBULANCE, TREATED, AND DISCHARGE... Read more
Crash
1 injured
Incident date: Jul 9, 2018
IT STARTED OFF AS A SMALL COOLANT LEAK BUT AFTER SPOTTING COOLANT ON THE OVERFLOW HOSE, I NOTICED A CRACK IN THE PLASTIC HOSE. REPLACING THAT HOSE DIDN'T STOP THE PROBLEM; COOLANT KEPT LEAKING AND I HAD TO BUY ANOTHER BOTTLE. I THEN BROUGHT MY CAR TO A MECHANIC WHO PRESSURE TESTED IT AND SAID THE WATER PUMP NEEDS TO BE REPLACED. HE REPLACES IT FOR $734, WE PRESSURE TEST IT, ALL SEEMS GOOD. A COU... Read more
Incident date: Aug 16, 2018
TL* THE CONTACT OWNS A 1997 JAGUAR XK8. WHILE DRIVING 40 MPH AND SLOWING TO MAKE A RIGHT TURN, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER APPROXIMATELY FIVE MINUTES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE CONTACT STA... Read more
Incident date: Aug 16, 2018
TL* THE CONTACT OWNS A 1997 JAGUAR XK8. WHILE DRIVING 40 MPH AND SLOWING TO MAKE A RIGHT TURN, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER APPROXIMATELY FIVE MINUTES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE CONTACT STA... Read more
Incident date: Aug 14, 2018
WHEN DOORS UNLOCKED CAN START ENGINE WITHOUT FOB NEAR BY.
Incident date: Aug 11, 2018
TL* THE CONTACT OWNS A 2013 JAGUAR XF. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE DECELERATED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE THEN STALLED. THE VEHICLE WAS ABLE TO COAST TO THE SIDE OF THE ROAD. THE CONTACT POWERED OFF THE ENGINE. THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS TOWED TO BAKER MOTOR COMPANY OF CHARLESTON, INC. (1513 SAVANNAH HWY SUITE A, CHARLEST... Read more
Incident date: Aug 11, 2018
TL* THE CONTACT OWNS A 2013 JAGUAR XF. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE DECELERATED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE THEN STALLED. THE VEHICLE WAS ABLE TO COAST TO THE SIDE OF THE ROAD. THE CONTACT POWERED OFF THE ENGINE. THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS TOWED TO BAKER MOTOR COMPANY OF CHARLESTON, INC. (1513 SAVANNAH HWY SUITE A, CHARLEST... Read more
Incident date: Jul 17, 2018
AFTER COMING TO A STOP ON A CITY STEET, FUMES FROM FUEL COULD BE SMELLED IN THE CAR. AFTER PARKING, THE CAR IN A GARAGE, THE GARAGE WOULD SMELL LIKE FUEL. THE FUEL TANK FLANG WILL CRACK WHERE THE FUEL LINE CONNECTS. ALLOWING FUEL TO GET ONTO THE EXHAUST AND FUMES INSIDE THE CAR.
Incident date: Aug 7, 2018
TL* THE CONTACT OWNS A 2011 JAGUAR XF. WHILE THE VEHICLE WAS IDLING AT A STOP LIGHT, A POPPING SOUND WAS HEARD AND THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE WITH THE BRAKE WARNING INDICATOR ILLUMINATED. UPON EXITING THE VEHICLE, THE CONTACT NOTICED AN OIL BURNING ODOR AND FLUID LEAKING FROM THE PASSENGER SIDE OF THE ENGINE COMPARTMENT. THE DEALER... Read more
Incident date: Aug 7, 2018
TL* THE CONTACT OWNS A 2011 JAGUAR XF. WHILE THE VEHICLE WAS IDLING AT A STOP LIGHT, A POPPING SOUND WAS HEARD AND THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE WITH THE BRAKE WARNING INDICATOR ILLUMINATED. UPON EXITING THE VEHICLE, THE CONTACT NOTICED AN OIL BURNING ODOR AND FLUID LEAKING FROM THE PASSENGER SIDE OF THE ENGINE COMPARTMENT. THE DEALER... Read more
Incident date: Aug 1, 2018
TL* THE CONTACT OWNS A 2011 JAGUAR XF. THE CONTACT STATED THAT IT TOOK SEVERAL ATTEMPTS TO START THE VEHICLE. IN ADDITION, WHILE DRIVING, WHITE SMOKE AND FUEL APPEARED FROM THE REAR OF THE VEHICLE AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO COAST THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS LATER TAKEN TO JAG... Read more
Fire
Incident date: Aug 1, 2018
TL* THE CONTACT OWNS A 2011 JAGUAR XF. THE CONTACT STATED THAT IT TOOK SEVERAL ATTEMPTS TO START THE VEHICLE. IN ADDITION, WHILE DRIVING, WHITE SMOKE AND FUEL APPEARED FROM THE REAR OF THE VEHICLE AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO COAST THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS LATER TAKEN TO JAG... Read more
Fire
Incident date: Mar 24, 2018
THE FUEL LINE BECAME DISCONNECTED FROM THE TOP OF THE FUEL PUMP AND FUEL LEAKED ONTO THE ASPHALT. . THIS HAPPENED WHILE THE CAR WAS PARKED IN A PARKING LOT. IT WAS REPAIRED BY THE DEALER WHO FOUND THAT THE CONNECTION POINT OF THE FUEL LINE ON THE "TOP HAT"HAD OPENED AND THAT THE TOP HAT WAS DAMAGED. THIS CONNECTION IS AT THE TOP OF THE FUEL TANK AND WAS NEVER SERVICED, IT APPEARS THAT THE.CONNEC... Read more
Incident date: Jun 30, 2018
TL* THE CONTACT OWNS A 2005 JAGUAR S-TYPE. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED, WHICH WAS A SAFETY CONCERN. THE CONTACT CALLED A LOCAL DEALER (JAGUAR THOUSAND OAKS, 3601 AUTO MALL DR, THOUSAND OAKS, CA 91362, (805) 267-3600) AND WAS INFORMED TO SCHEDULE A SERVICE APPOINTMENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED, BUT NO ASSISTANCE W... Read more
Incident date: Jun 28, 2018
TL* THE CONTACT OWNS A 2010 JAGUAR XF. WHILE DRIVING 15-20 MPH, THE VEHICLE STALLED AND WAS UNABLE TO BE RESTARTED. THE VEHICLE WAS TOWED TO JAGUAR FREEPORT (146 W SUNRISE HWY, FREEPORT, NY 11520, (516) 771-9700) WHERE IT WAS DIAGNOSED THAT THE FUEL SYSTEM AND THE EVAPORATOR SYSTEM NEEDED TO BE REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE W... Read more
Incident date: Aug 1, 2018
2011 JAGUAR XK. CONSUMER WRITES IN REGARDS TO A HEADLINER COLLAPSE. *LD THE CONSUMER STATED THE GLUE FROM THE HEADLINER CREATED AN UNSAFE AND UNHEALTHY ENVIRONMENT. THE DRIVER'S PASSENGERS HAVE SHOWN SIGNS AND SYMPTOMS RANGING FROM PERSISTENT COUGHING, PNEUMONIA, EYE TUMORS AND BIRTH DEFECTS.*JS
Incident date: Aug 1, 2018
2003 JAGUAR X-TYPE. CONSUMER WRITES IN REGARDS TO A HEADLINER COLLAPSE. *LD THE CONSUMER STATED THE GLUE FROM THE HEADLINER CREATED AN UNSAFE AND UNHEALTHY ENVIRONMENT. THE DRIVER'S PASSENGERS HAVE SHOWN SIGNS AND SYMPTOMS RANGING FROM PERSISTENT COUGHING, PNEUMONIA, EYE TUMORS AND BIRTH DEFECTS.*JS
Incident date: Jan 27, 2018
TL* THE CONTACT OWNS A 2013 JAGUAR XF. THE CONTACT STATED THAT THE VEHICLE EMITTED AN ABNORMAL FUEL ODOR AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO CHERRY HILL JAGUAR (2000 NJ-70, CHERRY HILL, NJ) WHERE IT WAS DIAGNOSED THAT THE FUEL INJECTORS WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS RETURNE... Read more
Incident date: Jul 23, 2018
CRACK ON TOP OF FUEL PUMP, CAUSING FUEL TO LEAK. NOTICE THE SMELL OF GAS AFTER RETURNING TO GARAGE WHERE VEHICLE WAS PARKED.
Incident date: Jul 26, 2018
HAD A 100 MILES LEFT IN TANK GOT GAS FILLED IT UP LEFT GAS STATION GOT ON FREEWAY DOING 70MPH CAR STALLED NO WARNING NO NOTHING ALMOST CAUSED MAJOR WRECK. HAD TO TOW CAR HOME DIDN'T START UNTIL NEXT DAY GOT CODE P0627 MEANING A BAD FUEL PUMP RELAY WHICH IS ALREADY A RECALL ON THE SAME YEAR AND ENGINE 5.0 V8 XF BUT NOT ON MY XFR 5.0 NEEDS TO BE RECALLED AND PAID FOR.
Incident date: Mar 21, 2018
MY VEHICLE WAS IN MOTION ON A CITY STREET TRAVELING 40 MILES PER HOUR AND I COLLIDED HEAD ON WITH ANOTHER VEHICLE WITHOUT BRAKING. THE AIRBAGS DID NOT DEPLOY AND BECAUSE OF THAT I SUSTAINED SERIOUS INJURIES; SEVER CONCUSSION, 3 BROKEN VERTABRAE, AND TORN LIGAMENTS AND TENDONS IN MY RIGHT ANKLE (DRIVING FOOT). IF THE AIRBAGS HAD DEPLOYED I WOULD NOT HAVE SUFFERED THE INJURIES I DID, THIS IS A BRAN... Read more
Crash
8 injured
Incident date: May 8, 2018
TOO MANY WARNING LIGHTS COMES ON TRIANGLE WARNING LIGHT TRACTION WARNING LIGHT STABILITY CONTROL NOT AVAILABLE DRIVE WITH CARE JAGUAR DEALER DON'T KNOW WHAT TO DO DON'T KNOW HOW TO REPAIR I LEASED FEB 2018 (1ST 2 MONTHS WAS OK) HOWEVER MAY, JUNE & AS OF TODAY 07/25/2018 ITS BACK TO THE DEALERSHIP WITH SAME REPAIR FOR THE 6TH TIME - THEY KEEP STATING THEY CORRECTED BUT SAME WARNING LIGHTS... Read more
Incident date: May 8, 2018
TOO MANY WARNING LIGHTS COMES ON TRIANGLE WARNING LIGHT TRACTION WARNING LIGHT STABILITY CONTROL NOT AVAILABLE DRIVE WITH CARE JAGUAR DEALER DON'T KNOW WHAT TO DO DON'T KNOW HOW TO REPAIR I LEASED FEB 2018 (1ST 2 MONTHS WAS OK) HOWEVER MAY, JUNE & AS OF TODAY 07/25/2018 ITS BACK TO THE DEALERSHIP WITH SAME REPAIR FOR THE 6TH TIME - THEY KEEP STATING THEY CORRECTED BUT SAME WARNING LIGHTS... Read more
Incident date: May 8, 2018
TOO MANY WARNING LIGHTS COMES ON TRIANGLE WARNING LIGHT TRACTION WARNING LIGHT STABILITY CONTROL NOT AVAILABLE DRIVE WITH CARE JAGUAR DEALER DON'T KNOW WHAT TO DO DON'T KNOW HOW TO REPAIR I LEASED FEB 2018 (1ST 2 MONTHS WAS OK) HOWEVER MAY, JUNE & AS OF TODAY 07/25/2018 ITS BACK TO THE DEALERSHIP WITH SAME REPAIR FOR THE 6TH TIME - THEY KEEP STATING THEY CORRECTED BUT SAME WARNING LIGHTS... Read more
Incident date: Sep 19, 2017
2013 JAGUAR XK. CONSUMER WRITES IN REGARDS TO A HEADLINER COLLAPSE. *LD *JS THE CONSUMER STATED THE ADHESIVE ON THE HEADLINER WAS UNSAFE AND CREATED AN UNHEALTHY ENVIRONMENT. *JS
Incident date: Jul 1, 2018
DASHBOARD IS COMING ABOUT CAUSING VISUAL IMPAIRMENT TO ROAD
Incident date: Jul 1, 2018
DASHBOARD IS COMING ABOUT CAUSING VISUAL IMPAIRMENT TO ROAD
Incident date: Jul 21, 2018
BOUGHT CAR ON FRIDAY(7/20/18). UPON ARRIVING HOME AND AFTER GETTING ACQUAINTED AND ACCUSTOMED TO CAR, DETECTED THE FOLLOWING PROBLEMS THAT I WAS UNABLE TO DETECT DURING TEST DRIVE. AFTER REVIEWING CAR FAX REPORT AND DMV CAR INFO, WAS AWARE OF CAR HISTORY, AFTER VERIFYING CARFAX INDICATED THEY WOULD PURCHASE BACK MY CAR IF DETERMINED TO BE A LEMON, I PURCHASED VEHICLE W/ FULL CONFIDENCE. ... Read more
Incident date: Jul 21, 2018
BOUGHT CAR ON FRIDAY(7/20/18). UPON ARRIVING HOME AND AFTER GETTING ACQUAINTED AND ACCUSTOMED TO CAR, DETECTED THE FOLLOWING PROBLEMS THAT I WAS UNABLE TO DETECT DURING TEST DRIVE. AFTER REVIEWING CAR FAX REPORT AND DMV CAR INFO, WAS AWARE OF CAR HISTORY, AFTER VERIFYING CARFAX INDICATED THEY WOULD PURCHASE BACK MY CAR IF DETERMINED TO BE A LEMON, I PURCHASED VEHICLE W/ FULL CONFIDENCE. ... Read more
Incident date: Jul 21, 2018
BOUGHT CAR ON FRIDAY(7/20/18). UPON ARRIVING HOME AND AFTER GETTING ACQUAINTED AND ACCUSTOMED TO CAR, DETECTED THE FOLLOWING PROBLEMS THAT I WAS UNABLE TO DETECT DURING TEST DRIVE. AFTER REVIEWING CAR FAX REPORT AND DMV CAR INFO, WAS AWARE OF CAR HISTORY, AFTER VERIFYING CARFAX INDICATED THEY WOULD PURCHASE BACK MY CAR IF DETERMINED TO BE A LEMON, I PURCHASED VEHICLE W/ FULL CONFIDENCE. ... Read more
Incident date: Feb 26, 2018
TL* THE CONTACT OWNS A 2018 JAGUAR F-PACE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V090000 (FUEL SYSTEM, GASOLINE) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. THE DEALER (LAND ROVER JACKSONVILLE, 11211 ATLANTIC BOULEVARD #1, JACKSONVILLE, FLORIDA 32225) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL... Read more
Incident date: Nov 1, 1993
TL* THE CONTACT OWNS A 1990 JAGUAR SOVEREIGN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 93V179000 (SEAT BELTS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO THE DEALER (LAND ROVER SPOKANE, 1310 W 3RD AVE #3, SPOKANE, WA 99201, (509)-590-0754) WHER... Read more
Incident date: Jul 20, 2017
ON JULY 20, 2017, AT APPROXIMATELY 6:30 AM, I WAS DRIVING MY 2011 JAGUAR XF IN THE FAR RIGHT LANE ENROUTE TO THE PHILADELPHIA INTERNATIONAL AIRPORT FOR A FLIGHT TO ATTEND MY YOUNGEST SISTER'S FUNERAL. I WAS TRAUMATIZED BY THE SUDDEN MASSIVE FIREBALL AND CAR FIRE, AND THE POSSIBILITY OF MISSING MY EARLY MORNING FLIGHT. THE FIRE STARTED WHILE I DROVE DOWN I-95 SOUTH IN PHILADELPHIA, PA. IT WAS A MOT... Read more
Fire
Incident date: Jul 4, 2018
TL* THE CONTACT OWNS A 2010 JAGUAR XF. WHILE DRIVING APPROXIMATELY 25 MPH, THE CHECK ENGINE INDICATOR SUDDENLY ILLUMINATED AND THE VEHICLE TURNED OFF. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (JAGUAR OF FREEPORT, 146 W. SUNRISE HWY, FREEPORT, NY) WHERE IT WAS DIAGNOSED THAT THE AIR INJECTION PUMP WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED THREE DAYS L... Read more
Incident date: Jul 4, 2018
TL* THE CONTACT OWNS A 2010 JAGUAR XF. WHILE DRIVING APPROXIMATELY 25 MPH, THE CHECK ENGINE INDICATOR SUDDENLY ILLUMINATED AND THE VEHICLE TURNED OFF. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (JAGUAR OF FREEPORT, 146 W. SUNRISE HWY, FREEPORT, NY) WHERE IT WAS DIAGNOSED THAT THE AIR INJECTION PUMP WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED THREE DAYS L... Read more
Incident date: Jun 18, 2018
TL* THE CONTACT OWNS A 2011 JAGUAR XF. WHILE DRIVING 60 MPH, A LOUD ABNORMAL NOISE WAS HEARD. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED AS THE VEHICLE DECELERATED, BUT KEPT OPERATING. THE CONTACT TURNED OFF THE VEHICLE, OPENED THE DOOR, AND NOTICED FLAMES UNDERNEATH THE DRIVER SIDE DOOR. THERE WERE NO INJURIES SUSTAINED. THE FIRE DEPARTMENT WAS NOTIFIED AND EXTINGUISHED THE FIRE. THE VEHIC... Read more
Fire
Incident date: Apr 2, 2018
MY JAG XF 2013 DASH IS BEING TORN AWAY AND SEPARATING. IT IS ANNOYING TO ME THAT JAGUAR REFUSES TO ADMIT USING SUBPAR MATERIALS.
Incident date: Feb 12, 2018
TL* THE CONTACT OWNS A 2003 JAGUAR S-TYPE. WHEN THE VEHICLE WAS STARTED, THE CONTACT SMELLED FUEL AND NOTICED FUEL ON THE GROUND UNDER THE FUEL TANK. THE VEHICLE WAS TAKEN TO JAGUAR NASHVILLE (3 CADILLAC DRIVE, BRENTWOOD, TN 37027) WHERE IT WAS DIAGNOSED THAT THE FUEL TANK AND FUEL TANK FILLER NECK HOSE HAD DETERIORATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE ... Read more
Incident date: May 1, 2018
ONE DAY, WHILE DRIVING, A VEHICLE DEFECT CAUSED THE DRIVER-SIDE AIRBAG OF MY MOM'S 2011 JAGUAR XF TO DEPLOY, WHILE THE VEHICLE WAS IN MOTION. THERE WAS NO COLLISION THAT PROMPTED THIS EXPLOSION. A DESIGN FAULT OF THIS MAGNITUDE CAUSED THE DRIVER TO LOSE CONTROL OF THE CAR. LUCKILY, A CRASH WAS AVOIDED. THIS IS A SERIOUS SAFETY ISSUE. IMMEDIATELY, MY MOM TOOK THE CAR TO THE DEALERSHIP. AFTER... Read more
Incident date: Jun 1, 2018
TL* THE CONTACT OWNS A 2010 JAGUAR XF. WHILE DRIVING VARIOUS SPEEDS, A FUEL ODOR ENTERED THE VEHICLE. THE CONTACT NOTICED FUEL LEAKING UNDER THE CHILD SAFETY SEAT. THE CONTACT CALLED AN UNKNOWN JAGUAR DEALER IN DALLAS, TEXAS, BUT THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THEY INFORMED THE CONTACT THAT THE FUEL ... Read more
Incident date: Jun 11, 2018
ODI#11101609 - UPDATE INFORMATION. UPDATE, MY CAR RECALL PART WAS REPLACED FOR $574.04 AND I PICKED IT UP YESTERDAY 6-27-18, BY A LOCAL AUTO PARTS REPAIR SHOP, I HAVE THE BILL TO SHOW PROOF. JAGUAR LAND ROVER GWINNETT SALESMAN FRISCO DOLLARD 770-680-5000 OFC EMAILED ME ON 6-16-18 TO SALE ME ANOTHER CAR, I TOLD HIM I WANT MY CAR FIXED NOT A SALE. HE TOLD ME TO CALL MIKE WHITE SERVICE MGR. AFTER LEA... Read more
Incident date: Jun 11, 2018
I FOUND A RECALL ON THE ELECTRONIC PARK BRAKE MODULE FOR A DEFECT TO BE REPLACED SINCE 2005, BUT I WAS NEVER NOTIFIED. I HAVE HAD THIS VEHICLE SINCE 2007 WITH MANY SERVICES AT THE DEALERSHIP SINCE PURCHASED. MONDAY JUNE 11, 2018 MY PARKING BRAKE ENGAGED AND WOULD NOT RELEASE. THIS IS S SERIOUS SAFETY CONCERN. I WAS PARKED AWAY FROM HOME PAYING A BILL IN THE PORING RAIN AND HAD TO HAVE MY CAR TOWED... Read more
Incident date: Dec 6, 2017
TL* THE CONTACT OWNS A 2005 JAGUAR S-TYPE. THE CONTACT STATED THAT THE VEHICLE EMITTED AN ABNORMAL FUEL ODOR WHEN IT WAS STARTED. ALSO, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO JAGUAR HOUSTON NORTH (18205 INTERSTATE 45 N, HOUSTON, TX) WHERE IT WAS DIAGNOSED WITH A FUEL LEAK, AND THE FUEL RETAINERS AND A GASKET NEEDED REPLACEMENT. THE VEHICLE WAS INOPERABLE AND WAS ... Read more
Incident date: Dec 13, 2017
2009 JAGUAR XF SUPERCHARGED DASHBOARD GLARE & VISIBILITY OBSTRUCTION THE LEATHER DASHBOARD ON MY 2009 JAGUAR XF SUPERCHARGED HAS BEGUN TO SEPARATE, RIPPLE, & BUBBLE. RESULTING IN A SERIOUS SAFETY ISSUE AS THE RIPPLING (LOOKS SIMILAR TO WAVES) CAUSES THE SUN TO REFLECT / GLARE DIRECTLY TO THE WINDSHIELD & INTO THE OPERATORS EYES. THE RESULT, UNDER CERTAIN CIRCUMSTANCE (HIGH NOON, VERY SUNNY DAY... Read more
Incident date: May 16, 2018
I WAS DRIVING (IN MOTION) WHEN THE CAR COMPLETELY SHUT DOWN IN THE MIDDLE OF A BUSY STREET. I WAS ABLE TO THANKFULLY ROLL INTO A TURN LANE. I WAS NOT ABLE TO RESTART OR EVEN TURN THE CAR INTO NEUTRAL. THE VEHICLE LOST POWER-ASSISTED BRAKING AND POWER-ASSISTED STEERING. IT WAS HORRIFYING. THE CAR WAS TOWED TO ROSENTHAL JAGUAR LAND ROVER IN TYSONS CORNER VA, WHERE THEY UNCOVERED THAT THE ISSUE WAS A... Read more