Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 3,627 complaints for JAGUAR
Incident date: Sep 15, 2025
I purchased the vehicle with approximately 56,000 miles. Within 2–3 weeks after purchase a “traction battery fault” warning appeared. I took it to a dealership, which said it was a battery module fault. They replaced defective battery cell under warranty (repair value ~$7,000–8,000). During the same initial period and continuing after the battery repair, the vehicle exhibited intermittent ... Read more
Incident date: Sep 15, 2025
I purchased the vehicle with approximately 56,000 miles. Within 2–3 weeks after purchase a “traction battery fault” warning appeared. I took it to a dealership, which said it was a battery module fault. They replaced defective battery cell under warranty (repair value ~$7,000–8,000). During the same initial period and continuing after the battery repair, the vehicle exhibited intermittent ... Read more
Incident date: Mar 18, 2026
[XXX] [XXX] / [XXX] [XXX] 2010 Toyota Sienna Possible Shifter Interlock Failure: On [XXX] my [XXX] child found his way into the driver’s seat of our 2010 Toyota Sienna while the vehicle was parked in the driveway. According to my wife, there were no keys in the vehicle, and the vehicle was in park. In an instant, my wife (who was outside the van) helplessly observed the van begin to roll ... Read more
Incident date: Apr 15, 2026
When braking the car jumps then brakes, the electrical system flickers sometimes and it won’t go into gear. If not used for a couple days a warning comes on. This has happened 2 times despite buying a new battery is what the dealership said it needed. Now it’s in the shop again for the same thing and not once did they tell me about the recall and now charging me for the software updates from t... Read more
Incident date: Apr 15, 2026
When braking the car jumps then brakes, the electrical system flickers sometimes and it won’t go into gear. If not used for a couple days a warning comes on. This has happened 2 times despite buying a new battery is what the dealership said it needed. Now it’s in the shop again for the same thing and not once did they tell me about the recall and now charging me for the software updates from t... Read more
Incident date: Apr 15, 2026
When braking the car jumps then brakes, the electrical system flickers sometimes and it won’t go into gear. If not used for a couple days a warning comes on. This has happened 2 times despite buying a new battery is what the dealership said it needed. Now it’s in the shop again for the same thing and not once did they tell me about the recall and now charging me for the software updates from t... Read more
Incident date: Mar 14, 2025
I own a 2019 Jaguar I-PACE that is currently subject to a battery-related safety recall issued by the manufacturer. The defect involves the high-voltage battery system, which poses a potential fire risk and renders the vehicle unsafe to operate. Due to this recall, I have been advised that the vehicle is not safe to drive and should not be used. As a result, the vehicle is effectively unusable. ... Read more
Incident date: Apr 17, 2026
We told a driver with Waymo months ago when he was mapping the pickup route for the Waymos NOT to have them come in our very busy driveway. He did not do as we requested and from that point on they have been coming into our driveway which is private property. If you could please advise them not to enter our driveway that would be great. I have witnessed them beep their horns repeatedly when there'... Read more
Incident date: May 1, 2025
Jlr will not complete buyback recall at a fair price. Being cheated due to jlr dragging feet. It has been a year since fires and problem identified. No resolution.
Incident date: Apr 9, 2026
Purchased 2020 jaguar XE with under 13,000 miles on it 2 years ago now has 23,000 miles on it. Went to leave for work and my car wouldn’t start stating the transmission wasn’t in park and other messages and tried jumping it wouldn’t work. Wouldnt switch gears to put car in neutral and neutral release under hood wouldn’t fully work. because parking break was stuck on. Took 3 tow trucks to g... Read more
Incident date: Apr 9, 2026
Purchased 2020 jaguar XE with under 13,000 miles on it 2 years ago now has 23,000 miles on it. Went to leave for work and my car wouldn’t start stating the transmission wasn’t in park and other messages and tried jumping it wouldn’t work. Wouldnt switch gears to put car in neutral and neutral release under hood wouldn’t fully work. because parking break was stuck on. Took 3 tow trucks to g... Read more
Incident date: Apr 9, 2026
Purchased 2020 jaguar XE with under 13,000 miles on it 2 years ago now has 23,000 miles on it. Went to leave for work and my car wouldn’t start stating the transmission wasn’t in park and other messages and tried jumping it wouldn’t work. Wouldnt switch gears to put car in neutral and neutral release under hood wouldn’t fully work. because parking break was stuck on. Took 3 tow trucks to g... Read more
Incident date: Apr 9, 2026
It almost drove into a semi truck with trailer making a turn. It then stopped despite multiple cars behind it and obviously having a green light. It was also near an intersection and if things were busy this might have caused an accident. It was the smart and calm defensive driving of multiple people and the truck driver that prevented an accident. It shouldn’t have to require that and my city... Read more
Incident date: Apr 27, 2025
am submitting this complaint regarding a failure by the manufacturer (Jaguar Land Rover) to perform a federally mandated safety recall on my vehicle. •Vehicle: Jaguar I-PACE (U.S. specification) •VIN: [XXX] •Recall: NHTSA Campaign 23V369000 •Issue: Fire risk when parked This recall identifies a serious fire hazard, yet the manufacturer’s authorized representative in Jordan (Mahmoudia M... Read more
Incident date: Mar 24, 2026
Warning lights for Collision Mitigation System, Road Departure Mitigation, Adaptive Cruise Control. Lane Keeping Assistance, Auto High Beam. Features are now disabled causing safety issue. Dealer confirms issues and recommends repairs that have not not been solved by others online. Errors appeared before battery Failure in March 2026. Battery was replaced. Common complaint by many online. Nee... Read more
Incident date: Feb 1, 2026
Transmission will jump out of gear. Transmission will shift from 1st to 5th skipping all other gears. Transmission will stay in a high gear even when I’m stopped. transmission will get confused on what gear to be in and jump all around. sometimes the transmission will get stuck in limp mode in fifth gear and I will not be able to move until a loud bang when it shifts back into first. These probl... Read more
Incident date: Feb 28, 2026
The contact owns a 2025 Ram 1500. The contact received notification of NHTSA Campaign Number: 26V059000 (Exterior Lighting, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted, and the contact was informed that parts for the recall repair were on back order. The contact was then placed on a waiting list. The contact stated that the ma... Read more
Incident date: Feb 28, 2026
The contact owns a 2025 Ram 1500. The contact received notification of NHTSA Campaign Number: 26V059000 (Exterior Lighting, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted, and the contact was informed that parts for the recall repair were on back order. The contact was then placed on a waiting list. The contact stated that the ma... Read more
Incident date: Nov 1, 2025
The airbag warning light came on, so we took it in to see about a recall on the airbag control unit issue that required a wire filter kit as out lined in a recall in 2011-2013 Sonatas and Sonata Hybrids. In fact, upon reading the invoice filling out this form, I think that is exactly the issue, and Potamkin Hyundai is ignoring the recall. The invoice states that "AIRBAG MODULE NEED FIXING caused b... Read more
Incident date: Jan 1, 2022
I am filing a complaint regarding my 2022 Acura MDX Type S with approximately 70,700 miles. The vehicle developed a suspension system warning, and upon inspection by an Acura dealership, I was informed that the suspension stroke sensor and floor wiring harness are corroded and require replacement. I was quoted approximately $12,000 for the repair. This failure is extremely concerning because the v... Read more
Incident date: Mar 9, 2026
Subject: Formal Demand for Investigation – Fuel Tank Capacity Discrepancy Vehicle: 2021 Jaguar F-PACE VIN: SADCJ2EX9MA669268 To Whom It May Concern, I am writing to formally request an immediate investigation into a significant discrepancy affecting my 2021 Jaguar F-PACE regarding its fuel tank capacity and driving range, which appear to fall substantially below the specifications published by... Read more
Incident date: Mar 9, 2026
Subject: Formal Demand for Investigation – Fuel Tank Capacity Discrepancy Vehicle: 2021 Jaguar F-PACE VIN: SADCJ2EX9MA669268 To Whom It May Concern, I am writing to formally request an immediate investigation into a significant discrepancy affecting my 2021 Jaguar F-PACE regarding its fuel tank capacity and driving range, which appear to fall substantially below the specifications published by... Read more
Incident date: Mar 21, 2026
Waymo vehicle made a sudden merge into my vehicle's lane despite only about 1 car space between me and another vehicle in front when the Waymo's lane was blocked. I had to swerve my car hard left to avoid the Waymo from colliding into my vehicle.
Incident date: Mar 16, 2026
I leased a Honda Prologue on June 25, 2025. Approximately two months ago, I began noticing a noise coming from the front axles when turning left or right. I scheduled an appointment with my nearest Honda dealership and reported the issue. A few hours later, I was informed that the matter is currently under investigation and that Honda does not have a solution at this time. I also contacted Honda o... Read more
Incident date: Mar 9, 2026
Low beam headlights so dim is impossible to drive at night.
Incident date: Mar 8, 2026
At low speeds after startup, the car automatically shifts from drive into neutral. The car will be locked in neutral, not letting you put it in park, drive, or reverse. To get the car back into drive, you must come to a complete stop, turn the car off, back on, and floor the accelerator. Failure to floor the accelerator will lead to the car getting stuck in neutral again. I have pulled out into tr... Read more
Incident date: Mar 2, 2026
While in Reverse, my Back-up Camera usually does not work. I either get a Blue screen, a message saying Back up camera unavailable, or if it does come on, it is upside down and doesn't stay on but for a few seconds. I have called the dealer, and they will not even look at it unless I pay for this. There are recalls for other years, and I counted over 100 complaints about this issue on the same ... Read more
Incident date: Mar 2, 2026
While in Reverse, my Back-up Camera usually does not work. I either get a Blue screen, a message saying Back up camera unavailable, or if it does come on, it is upside down and doesn't stay on but for a few seconds. I have called the dealer, and they will not even look at it unless I pay for this. There are recalls for other years, and I counted over 100 complaints about this issue on the same ... Read more
Incident date: Mar 2, 2026
I rode a Waymo for about 5 miles in Burlingame, CA today. On [XXX] near the intersection of [XXX] , at approximately [XXX] on [XXX], I witnessed a safety incident. The car was driving west on [XXX] . The road is one lane in each direction. The right-hand lane was closed for road work. As my car approached the lane closure, a road worker waved at my car to indicate it to stop. This was because onl... Read more
Incident date: Dec 6, 2025
The contact owns a 2014 Ram 1500. The contact stated that the rear brake light, traction control, and ABS warning light were illuminated. The cruise control was inoperable. An independent mechanic was contacted, who scanned the vehicle and determined that the ABS module needed to be replaced. The local dealer was contacted, and it was diagnosed and determined that the ABS module needed to be repla... Read more
Incident date: Dec 6, 2025
I was returning from work when I briefly fell asleep, causing my vehicle to drift to the curb and resulting in damage to the right-hand side wheels. This incident was caused by a failure of the Lane Departure Warning and Lane Assist systems, which were not functioning at the time. Had these safety features been operational, a potential accident could have been prevented. I have reported this iss... Read more
Incident date: Dec 6, 2025
I was returning from work when I briefly fell asleep, causing my vehicle to drift to the curb and resulting in damage to the right-hand side wheels. This incident was caused by a failure of the Lane Departure Warning and Lane Assist systems, which were not functioning at the time. Had these safety features been operational, a potential accident could have been prevented. I have reported this iss... Read more
Incident date: Feb 19, 2026
Repeatedly cannot clean windshield while driving because the sprayers spray way too low and cannot be adjusted.
Incident date: May 26, 2025
The Passenger Occupant Classification System in the passenger seat is showing an airbag code of B00A0-02 on my 2018 Infiniti Q70L . The dealer cannot clear that code. The only solution is to replace the entire seat bottom (leather/foam/all electronics for raising the seat) all integrated. That part number is 87300-6ar3a and sells for $2800 plus labor to replace, over $600. My 2018 Infiniti Q70L on... Read more
Incident date: Mar 15, 2022
Automatic Idle Stop function fails. The car idles down while at a stop and then the entire car will shut off and fail to restart. This occurs frequently at stoplights, stop signs, in traffic or any time the vehicle idles down. The car fails to restart right away resulting in multiple attempts to start the engine and poses a danger to occupants in traffic.
Incident date: Jan 1, 2020
My vehicle is subject to safety recall R24B2. I was notified in 2024, and there is still no final remedy available. Nissan instructed owners to avoid Level 3 fast charging. The recall has been open approximately one year with no resolution.
Incident date: Dec 31, 2025
There was a recall on this vehicle from 2022, and we did not own this vehicle at that time. Recall passenger side airbag contact under seat can cause fire or electrical issues. I contacted Subaru and they said the recall was satisfied in 2022. If that's the case, the repair piece must have been faulty as the issue has come back. The dealership I took the car to said they have seen about 4 of this... Read more
Incident date: Jan 12, 2026
On October 1, 2025, my wife and I stopped to use the restroom and stretch our legs. While walking around or RV, we noticed a problem with the 5th wheel area of our RV. Upon inspection, we realized there was a major problem due to the fact that we could see into our closet when we looked at the separation that had occurred from the lower panel and the nose cone. We immediately called our extended w... Read more
Incident date: Jan 12, 2026
The contact owns a 2015 Jaguar XJ. The contact stated that while driving at approximately 50 MPH, the steering wheel unexpectedly seized with no warning lights illuminated. The contact stated that as a result of the failure, the vehicle hydroplaned and collided with a jersey wall. The contact sustained back and neck injuries; however, no medical treatment was received. A police report was filed. T... Read more
Crash
1 injured
Incident date: Dec 1, 2022
Power Transfer Unit (PTU) failure. It is available for inspection upon request. Visible PTU fluid leaking under the vehicle. Loss of 4WD. Service 4WD warning on dashboard began on Monday, January 5, 2026. Vibrations and grinding noises while driving. Burning oil smell in the cabin. Change in driving, such as delayed engagement and jerking during acceleration. Loss of power. My safety and the safe... Read more
Incident date: Dec 21, 2025
Question 1: Vehicle has experienced a total loss of power steering, a known issue on these trucks that is actively under an NHTSA ODI investigation. This report should be added to ODI investigation number RQ 23-003 as an identical example of the issue. Problem began at around 70,000 miles and gradually became worse until power steering control was completely non functional. Vehicle is available fo... Read more
Incident date: Dec 21, 2025
Recall H009 is exactly what happened to my car I was turning in an intersection when I herd a loud boom and crackling I lost control almost hitting 2 cars and when I finally stopped I look below and my drive shaft had snapped and some of the drive shaft was stuck in the differential. Recall H039 is exactly what happened to my car I was driving my car and it suddenly cut off on me while driving I... Read more
Incident date: Dec 21, 2025
Recall H009 is exactly what happened to my car I was turning in an intersection when I herd a loud boom and crackling I lost control almost hitting 2 cars and when I finally stopped I look below and my drive shaft had snapped and some of the drive shaft was stuck in the differential. Recall H039 is exactly what happened to my car I was driving my car and it suddenly cut off on me while driving I... Read more
Incident date: Oct 25, 2025
Lights are too bright and blind oncoming drivers. Very unsafe and can cause serious injuries and accidents.
Incident date: Dec 10, 2025
I have taken this vehicle into the Honda dealership on five separate occasions to report a power transfer problem. I first visited the Honda dealership to report this problem on 9/2024. It hasn't been until my most recent visit on 12/18/25, that a customer service representative told me that my vehicle needed a new torque converter. It is available for inspection upon request. The first occas... Read more
Incident date: Dec 10, 2025
The back passenger air bag in the door exploded and park brake fault.
Incident date: Dec 8, 2025
Own a 2019 Suburu Crosstrek vehicle that has unexpectedly accelerated/lurched on its own when pulling forward into a parking spot. This has happened twice...last month & today.
Incident date: Dec 17, 2025
The contact owns a 2024 Jeep Wrangler 4XE. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that while attempting to start the vehicle on three separate occasions, the vehicle hesitated while starting. No warning light was illuminated. In addition, upon further inspection, ... Read more
Incident date: Sep 2, 2025
I believe my vehicle has a serious safety defect related to the engine cooling system that creates a fire and safety hazard. Specifically, coolant appears to leak from the cooling-elbow near the turbocharger, following a belt failure that lead to engine overheating and elbow pipe burst leading to coolant leaking on to the turbo heatshield or exhaust components. There was serious smoking when the ... Read more
Incident date: Sep 2, 2025
Failed Power Train part that Nissan Knows about( TSB Notify to shops ) and is not willing to fix. This item is failing premature and can definitely be a safety hazard. My wife was driving this when it completely failed. She was afraid her car was falling apart, vibrating excessively. It is the Left hand side motor mounts. It causes serious vibration throughout the vehicle when driving or stopped. ... Read more