Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 3,676 complaints for JAGUAR
Incident date: Jun 6, 2026
The transfer case spines have stripped and I no longer have all wheel drive only front wheel drive. This is a huge safety hazard for me .
Incident date: Jun 6, 2026
The contact owns a 2015 Ford F-150. The contact stated while driving at an undisclosed speed, the vehicle independently shifted gears and stalled. The wrench and oil can was displayed on the instrument panel. The contact received notification of NHTSA Campaign Number: 26V237000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The v... Read more
Incident date: May 31, 2026
Driver was making a left hand turn and as the turn was initiated the driver had no control of the vehicle. The vehicle system took over driving, causing substantial damage to the vehicle. Weeks leading up to the incident, the display and certain systems were not responding or provided errors. Following a reset each time, the vehicle would be operational.
Incident date: May 31, 2026
Driver was making a left hand turn and as the turn was initiated the driver had no control of the vehicle. The vehicle system took over driving, causing substantial damage to the vehicle. Weeks leading up to the incident, the display and certain systems were not responding or provided errors. Following a reset each time, the vehicle would be operational.
Incident date: Jun 5, 2026
Vehicle was involved in a fire. The fire started on the interior drivers side dash area.
Fire
Incident date: May 4, 2026
The contact owns a 2015 Ford F-150. The contact stated while the vehicle was parked, the contact stated that while driving at an undisclosed speed, the transmission independently down shifted. The contact stated that when the accelerator pedal was depressed, the transmission independently accelerated into a higher gear. The power train warning light illuminated. In addition, opening the front driv... Read more
Incident date: Dec 31, 1969
The vehicle has an unresolved electrical/propulsion failure involving sudden shutdowns while driving and CAN C bus/lost-communication faults. Since the high-voltage battery was replaced through a recall-related repair, the vehicle has had repeated shutdown/loss-of-communication events, occurring dozens of times. In the most serious incidents, while driving at speed, the dash flickered, windshield... Read more
Incident date: Dec 31, 1969
The vehicle has an unresolved electrical/propulsion failure involving sudden shutdowns while driving and CAN C bus/lost-communication faults. Since the high-voltage battery was replaced through a recall-related repair, the vehicle has had repeated shutdown/loss-of-communication events, occurring dozens of times. In the most serious incidents, while driving at speed, the dash flickered, windshield... Read more
Incident date: Dec 31, 1969
The connecting rod is failing. Loud knocking is happening just as outlined in the recall on other 2016 Pilots. Poses a great safety risk as failure will result in total engine destruction.
Incident date: May 28, 2026
Incident Description:The vehicle experienced a complete internal transmission failure while driving, creating a severe and sudden loss of power on the roadway. A professional technician's diagnostic assessment confirmed active fault code P07F7 (Incorrect Gear Ratio 10th Gear) and explicitly cited Ford Technical Service Bulletin TSB #25-2474, pointing directly to a failed internal mechanical CDF cl... Read more
Incident date: Dec 1, 2025
Vehicle Information: 2024 Toyota Tundra 4x4, VIN: [XXX] livery: [XXX] Current Mileage: 24,147 Complaint Synopsis: My 2024 Toyota Tundra is subject to two active open safety recalls with no remedy available ("NO FIX YET" status per Toyota owner portal). 1. What component(s) or system failed or malfunctioned, and is it available for inspection upon request? Primary: Engine assembly (Recall 25TB14 /... Read more
Incident date: May 29, 2026
I’ve learned a while ago that the vehicle doesn’t have a working horn, I’ve replaced the fuse at least five times and it’s still not working. Yes the car was sold to me this way. Also I’ve been getting this warning to my ford app: “The Blind Spot Information System (BLIS)/Cross Traffic Alert (CTA) has detected a fault and may not function. What Should I Do? If either BLIND SPOT NOT AV... Read more
Incident date: Mar 30, 2026
ABS module failure without cause. New modules no longer being produced. Lack of anti braking system is a huge safety concern. Vehicle was looked at by a mechanic. Brake light, stability control light, and ABS light all came on at the same time at the time of failure. Vehicle was in park and turned on at the time of failure.
Incident date: Feb 4, 2026
When driving, the car would go into limp mode and wouldn’t get out of 2nd gear. it was super jerky as well. when taken to a mechanic, it was diagnosed with malfunctioning transmission among some other things such as brakes and tires. we take fairly great care of our vehicles and get them seen for regular maintenance. once the car started acting up, the check engine light came on. it is now unsaf... Read more
Incident date: May 20, 2026
While driving the car immediately downshifted and I could not accelerate. The Hill assist came on and service advance trac came on. This happened 3 times. The first time we towed it to the dealership April 17th, and they changed the oil and tested the battery secured wires and verified after the repair on April 26th. After we picked the truck up on April 26th it stalled on the highway on the home ... Read more
Incident date: May 21, 2026
The adaptive cruise, automatic emergency braking, and forward collision warning turns off randomly and the warning lights come on saying they are not working and to take it to the dealership. This has happened around 8 to 10 times. The first being under 1000 miles. I took it to the dealership then and they said nothing was wrong and I need to keep the sensors clean. It makes no difference if the c... Read more
Incident date: May 21, 2026
The adaptive cruise, automatic emergency braking, and forward collision warning turns off randomly and the warning lights come on saying they are not working and to take it to the dealership. This has happened around 8 to 10 times. The first being under 1000 miles. I took it to the dealership then and they said nothing was wrong and I need to keep the sensors clean. It makes no difference if the c... Read more
Incident date: May 21, 2026
Esc system Poor braking. Engine idling rough. Almost hit another car
Incident date: May 8, 2026
This is the third Check Engine, Drive train malfunction, Power Supply error messages popped up. Dealership replaced the battery at the first visit, replaced the starter at the second visit. Error messages appeared one week after the second visit to the dealership.
Incident date: May 17, 2026
- the car's automated systems randomly applies severe breaking at improper times - the cars head gasket has blown and in turn has blown the radiator and thermostat
Incident date: Mar 25, 2026
Two separate compounding defects. The first and most critical - on many occasions the lane keeping system in my SQ7 has unexpectedly and aggressively engaged and attempted to steer the vehicle into barriers, other vehicles and construction workers. This occurs despite positive driver steering input, normal driving (cruise control off), and creates a condition where I must “fight the wheel” to... Read more
Incident date: Mar 25, 2026
Two separate compounding defects. The first and most critical - on many occasions the lane keeping system in my SQ7 has unexpectedly and aggressively engaged and attempted to steer the vehicle into barriers, other vehicles and construction workers. This occurs despite positive driver steering input, normal driving (cruise control off), and creates a condition where I must “fight the wheel” to... Read more
Incident date: Mar 25, 2026
The infotainment system regularly stops producing audio. This applies to all audio, including turn signal, navigation, radio and Apple Carplay. Yes, it's available to inspection. While it's not a huge safety concern, there have been a couple times it's quite working, and I was very distracted by the audio cutting in and out. A few times I've driven down the road with my blinker on because I co... Read more
Incident date: Oct 30, 2025
Radio has recently starting making deafening static after driving for about 15 miles. Cannot reduce the horrible noise with volume control or by changing from radio to BT or USB or any other Source option. It is EXTREMELY loud to the point where I think it will affect my hearing...not to mention extremely distracting to be trying to drive with that deafening noise. This is very dangerous!!! I ... Read more
Incident date: May 12, 2026
I recently purchased my vehicle from Big Star Dealership in Baytown Tx. At a little over 1000 miles i was towing a camper. The vehicle stalled, fuel pouring from engine. It was towed and repaired due to fuel pump failure. At a little over 3000 miles the vehicle would not start. Dealership initially said water contamination then changed it and said gasoline contamination and now they say DEF c... Read more
Incident date: May 12, 2026
I recently purchased my vehicle from Big Star Dealership in Baytown Tx. At a little over 1000 miles i was towing a camper. The vehicle stalled, fuel pouring from engine. It was towed and repaired due to fuel pump failure. At a little over 3000 miles the vehicle would not start. Dealership initially said water contamination then changed it and said gasoline contamination and now they say DEF c... Read more
Incident date: Apr 30, 2026
The cars fan is constantly running even when the car is cool. I think it has to do with the ITMS I contacted the dealer and they said there’s nothing they can do about it this happens every time the vehicle is started even when I am parked. The fan is constantly running at 100%.
Incident date: Sep 18, 2024
While driving transmission just died would only go in reverse. lucky it happened at midnight so there was no traffic and was able to pull over safely. I drove truck home in reverse has I was only about 1000ft from house. Checked transmission fluid was burnt and all black. there was no warning signs check engine light came on just has it happened. I then ordered a aftermarket transmission and had ... Read more
Incident date: Sep 18, 2024
Head gasket failure, specifically corrosion of the engine block. One day the car just did not start at all, with no clear indication of head gasket failure until compression test was ran. Symptoms include coolant levels getting lower each week, with constant refills needed. Random misfires. Smoke randomly emitting from the exhaust when idle. Has not been inspected by the manufacturer, police or... Read more
Incident date: May 12, 2026
"The vehicle suffered a critical failure of the shift interlock safety system. After parking in a driveway, the ignition key was able to be fully turned to the 'off' position and removed from the ignition cylinder, even though the transmission was not successfully secured in 'Park.' After the key was removed and I and went into the house the van rolled away. It traveled downhill, crashed through a... Read more
Crash
Incident date: Feb 9, 2026
Exhaust manifold bolt broke cause extra heat coming from that broken bolt cause the crank shaft position sensor wires to melt cause the vehicle to stall while driving down the road and it not to restart just cranks and throws the code for crank shaft position sensor
Incident date: May 8, 2026
Upon recent repairs completed by an Official Honda licensed dealership for the fuel pump due to the related issue of stalling, misfiring, insufficient fuel economy and safety concern. My vehicle has continued to stall, misfire or idle extremely rough. Upon local investigation the error code P0203 and P0303 have populated as the most recent issue. No longer allowing me to drive the vehicle as it re... Read more
Incident date: May 2, 2026
Regarding a recall I was told the remedy would be available by now vin number Zasfaknn9j7b75385
Incident date: May 2, 2026
The contact owns a 2017 Lincoln Navigator. The contact stated that upon start of the vehicle, both the "Hill Start" and "Service AdvanceTrac" warning messages appeared on the instrument panel. The steering wheel had become stiff as a result of the failure and the contact used excessive force to steer the vehicle home. The contact initially assumed the failure was related to battery; however, after... Read more
Incident date: May 2, 2026
While driving on highway, multiple warnings displayed at the same time as adaptive cruise control stopped, lane keep assistance stopped and collision mitigation system stopped abruptly without warning. Independent service check confirmed the problem. No inspection performed. Vehicle has never been in a collision during ownership.
Incident date: Jul 14, 2025
ABS ETC Traction control Torque management in power train and ABS I have tried to fix everything with no resolve I just drove to and from Oklahoma and the jeep is unsafe to drive
Incident date: Apr 8, 2026
My 2020 Subaru Crosstrek experienced a sudden loss of motive power and stalled due to a blown ignition fuse. Diagnostic code P1604 (Startability Malfunction) was stored. Inspection by Wayne Subaru (Invoice #25340) confirmed the Cylinder 3 ignition coil had shorted and physically melted. This is the exact failure mode described in Subaru Safety Recall WRE-21 (NHTSA Campaign 21V825000), which curren... Read more
Incident date: May 6, 2026
The vehicle was puttering and smoking from the exhaust. At first the mechanic thought it was a head gasket, but with further investigation it was the coolant/exhaust. The vehicle stalled out multiple times, twice while driving and once in a grocery store parking lot.
Incident date: Apr 1, 2026
The "Engine Maintenance Required" signal keeps coming on when I start my vehicle and the A/C is on. It is a fault of a code for the bypass coolant valve, which is in perfect condition. I just took my vehicle for the regular maintenance over the weekend. The regular "Maintenance Required" signal went off after picking it up. After an hour or two, the "Engine" signal reappeared. This is a common iss... Read more
Incident date: Apr 29, 2026
I am reporting a safety defect on a 2018 Jaguar F Pace involving the failure of factory-installed plastic engine components (specifically [mention parts, e.g., coolant crossover pipes/housing]). These components are prone to cracking and rupturing, which has resulted in multiple severe fluid leaks. Safety Risk: These leaks pose a significant fire hazard as fluids are dripping directly onto high-h... Read more
Incident date: Dec 31, 1969
During a heavy rain vehicle stalled out. Looked like it hit a bag of leaves at the drivers front wheel. Stuck in standing water blocking a lane. I was pulled over waiting out the rain and cars trying to get past the stalled Waymo were almost colliding with me and others. If a car can not function in heavy rain why are these on the roads.
Incident date: Apr 11, 2026
Symptoms of failure was present prior to complete failure. At highway speed, vehicle sometimes resisted steering input. At 20-30mph, steering wanders side to side and fights my steering inputs. When complete failure occurred, steering became difficult at low speed, parking situations. No warning or error message on dash. Vehicle was towed to dealer where they determined the electric motor on the ... Read more
Incident date: Apr 11, 2026
Symptoms of failure was present prior to complete failure. At highway speed, vehicle sometimes resisted steering input. At 20-30mph, steering wanders side to side and fights my steering inputs. When complete failure occurred, steering became difficult at low speed, parking situations. No warning or error message on dash. Vehicle was towed to dealer where they determined the electric motor on the ... Read more
Incident date: Apr 11, 2026
Symptoms of failure was present prior to complete failure. At highway speed, vehicle sometimes resisted steering input. At 20-30mph, steering wanders side to side and fights my steering inputs. When complete failure occurred, steering became difficult at low speed, parking situations. No warning or error message on dash. Vehicle was towed to dealer where they determined the electric motor on the ... Read more
Incident date: Apr 12, 2026
The car has cut off three time while at stoplights. I can get it restarted but the dealership cannot duplicate it even though there are codes in the system. Also the automatic braking will randomly stop when it shouldn’t and it is a hard braking.
Incident date: Nov 13, 2023
The contact owns a 2024 Tesla Model Y. The contact stated that while driving approximately 25 - 35 MPH, while driving near cones on the road, the contact manually turned the vehicle towards the right, and the steering wheel failed to perform as needed. The contact attempted to manually correct the steering wheel but was unable return the steering wheel to center because the steering wheel was inde... Read more
Incident date: Apr 12, 2026
The rear of the car would begin to slip during turns and when brakes were applied. When I had the issue checked out, my mechanic said that the rear subframe has severe corrosion, rust and holes. The subframe perforation is causing instability in the rear wheels, which is a safety issue. I took the car to Mercedes for an inspection and they confirmed the holes in the sub frame,with the inspector st... Read more
Incident date: Sep 15, 2025
The car would not respond, yet the battery was charged. Our local auto shop identified the issue as an electrical malfunction in which the entire driver's side was affected, meaning the lights nor car would turn on or activate in any way.
Incident date: Sep 15, 2025
My 2024 Honda Odyssey EX-L has a recurring Auto Idle Stop failure. About 1–2 times per week, when stopped at a light and Auto Idle Stop engages, the engine fails to restart properly when I release the brake. The engine sputters or shuts down, the battery warning light comes on, and the vehicle shifts itself into Park. I then have to hold the start button for several seconds to restart the engine... Read more
Incident date: Mar 18, 2026
The contact owns a 2017 Chevrolet Silverado 1500. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed and went to the floorboard. The vehicle failed to stop immediately. The contact used added force to depress the brake pedal to slow and stop the vehicle. There was no warning light illuminated. The vehicle was not diagnosed or repaired by an independent mec... Read more