Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 3,627 complaints for JAGUAR
Incident date: Feb 9, 2019
ON SATURDAY, FEBRUARY 9, 2019, AT ABOUT 5.45 P.M. I WAS DRIVING MY VEHICLE WITH MY WIFE AS THE FRONT SEAT PASSENGER. THE DRIVING CONDITIONS WERE GOOD AND WE BOTH HAD OUR SEAT BELTS ON. THERE WERE NO DISTRACTIONS IN THE CAR. I JUST GOT OFF THE WESTBOUND 118 FREEWAY AT THE SOUTHBOUND TOPANGA CANYON BLVD. OFF RAMP. I TURNED LEFT AND BROUGHT MY CAR TO A COMPLETE STOP AS THERE WERE OTHER CARS IN THE OU... Read more
Crash
Incident date: Jan 10, 2019
TL* THE CONTACT OWNS A 2015 JAGUAR F-TYPE. THE CONTACT STATED THAT THERE WAS A STICKY RESIDUE ON THE STEERING WHEEL AND NEAR THE CONTROL PANEL ON THE DRIVER'S SIDE, WHICH AFFECTED THE ABILITY TO USE THE FUNCTION CONTROL BUTTONS. THE CONTACT STATED THAT JAGUAR HONOLULU (888 KAPIOLANI BLVD, HONOLULU, HI 96813, (808) 592-5108) INDICATED THAT THE VEHICLE WAS OUT OF WARRANTY AND NEEDED TO BE DIAGNOSED.... Read more
Incident date: Jan 10, 2019
TL* THE CONTACT OWNS A 2015 JAGUAR F-TYPE. THE CONTACT STATED THAT THERE WAS A STICKY RESIDUE ON THE STEERING WHEEL AND NEAR THE CONTROL PANEL ON THE DRIVER'S SIDE, WHICH AFFECTED THE ABILITY TO USE THE FUNCTION CONTROL BUTTONS. THE CONTACT STATED THAT JAGUAR HONOLULU (888 KAPIOLANI BLVD, HONOLULU, HI 96813, (808) 592-5108) INDICATED THAT THE VEHICLE WAS OUT OF WARRANTY AND NEEDED TO BE DIAGNOSED.... Read more
Incident date: Nov 7, 2018
WHEN APPLYING THE BREAKS ON THE HIGHWAY AND THEN HIT BY ANOTHER CAR FROM BEHIND (LIGHT TO MEDIUM IMPACT) SEAT BELT CAUSED SERIOUS PANCREATIC AND VENOUS INJURIES TO DRIVER.
Crash
1 injured
Incident date: Dec 13, 2018
VEHICLE PARKING BRAKE RANDOMLY COMES ON WITHOUT WARNING AND CAUSES CAR TO TRY LOCK WHEELS EVEN WHEN DRIVING. SOMETIMES WHEN FIRST START THE PARKING BRAKE IS LOCKED EVEN IF I DON'T USE IT AND WILL UNLOCK WHEN START ROLLING. VEHICLE HAS MULTIPLE MISFIRE COEDS AND RESTRICTED PERFORMANCE AND LOSES POWER FOR NO REASON. ALSO DANGEROUS WHEN DRIVING IN TRAFFIC. NOT SURE WHAT ISSUES IS BUT HAS NEW... Read more
Incident date: Dec 13, 2018
VEHICLE PARKING BRAKE RANDOMLY COMES ON WITHOUT WARNING AND CAUSES CAR TO TRY LOCK WHEELS EVEN WHEN DRIVING. SOMETIMES WHEN FIRST START THE PARKING BRAKE IS LOCKED EVEN IF I DON'T USE IT AND WILL UNLOCK WHEN START ROLLING. VEHICLE HAS MULTIPLE MISFIRE COEDS AND RESTRICTED PERFORMANCE AND LOSES POWER FOR NO REASON. ALSO DANGEROUS WHEN DRIVING IN TRAFFIC. NOT SURE WHAT ISSUES IS BUT HAS NEW... Read more
Incident date: Dec 13, 2018
VEHICLE PARKING BRAKE RANDOMLY COMES ON WITHOUT WARNING AND CAUSES CAR TO TRY LOCK WHEELS EVEN WHEN DRIVING. SOMETIMES WHEN FIRST START THE PARKING BRAKE IS LOCKED EVEN IF I DON'T USE IT AND WILL UNLOCK WHEN START ROLLING. VEHICLE HAS MULTIPLE MISFIRE COEDS AND RESTRICTED PERFORMANCE AND LOSES POWER FOR NO REASON. ALSO DANGEROUS WHEN DRIVING IN TRAFFIC. NOT SURE WHAT ISSUES IS BUT HAS NEW... Read more
Incident date: Oct 24, 2018
NHTSA CAMPAIGN ID NUMBER 08V607000, ALSO OCCURS IN MY VEHICLE THE 2009 JAGUAR XF SUPERCHARGED BUT THE VIN IS NOT INCLUDED IN THE SAFETY RECALL. JAGUAR WILL NOT REPAIR THE PROBLEM EVEN THOUGH IT IS A KNOW ISSUE IN THAT MAKE MODEL AND YEAR. THE 2009 THE SPEAKER FAILS, THE FOLLOWING AUDIBLE NOTIFICATIONS ARE IMPACTED: TURN INDICATOR, SEAT BELT WARNING, LIGHTS 'ON' WARNING, DRIVER'S DOOR OPEN WITH KEY... Read more
Incident date: Jan 15, 2019
UNEXPLAINED FIRE: VEHICLE WAS BEING DRIVEN TO WORK. UPON PULLING IN TO THE PARKING LOT, DRIVER NOTICES BURNING SMELL. DRIVER PARKS, BYSTANDER APPROACHES DRIVER TO ALERT THAT THE VEHICLE IS ON FIRE. DRIVER EXITS VEHICLE AND NOTICES A FIRE UNDER THE PASSENGER SIDE OF THE VEHICLE, APPROXIMATELY 1.5FT IN DIAMETER. LIQUID IS SPILLING ONTO THE GROUND AND CATCHING ON FIRE. DRIVER PROCEEDS TO WORK SECURIT... Read more
Fire
Incident date: Jan 15, 2019
UNEXPLAINED FIRE: VEHICLE WAS BEING DRIVEN TO WORK. UPON PULLING IN TO THE PARKING LOT, DRIVER NOTICES BURNING SMELL. DRIVER PARKS, BYSTANDER APPROACHES DRIVER TO ALERT THAT THE VEHICLE IS ON FIRE. DRIVER EXITS VEHICLE AND NOTICES A FIRE UNDER THE PASSENGER SIDE OF THE VEHICLE, APPROXIMATELY 1.5FT IN DIAMETER. LIQUID IS SPILLING ONTO THE GROUND AND CATCHING ON FIRE. DRIVER PROCEEDS TO WORK SECURIT... Read more
Fire
Incident date: Jan 2, 2019
I BELIEVE JAGUAR SHOULD RECALL THE FUEL RAIL BECAUSE THE ALUMINUM FUEL RAILS CORRODE FROM THE INSIDE OUT FROM USING CERTAIN ETHANOL FUELS WITH LOW WATER CONTENT, WHICH CAUSE A PINHOLE THAT SPRAYED RAW GASOLINE ONTO A HOT ENGINE WHICH CAUSE A FIRE. THOSE ALUMINUM FUEL RAILS WERE NEED TO BE REPLACED WITH STAINLESS STEEL RAILS. MY CAR WAS ALMOST CAUGHT ON FIRE DUE TO A PINHOLE FUEL LEAK WHICH DEVEL... Read more
Fire
Incident date: Aug 15, 2007
2009 JAGUAR XF SUPERCHARGED DASHBOARD GLARE & VISIBILITY OBSTRUCTION THE LEATHER DASHBOARD ON MY 2009 JAGUAR XF SUPERCHARGED HAS BEGUN TO SEPARATE, RIPPLE, & BUBBLE. RESULTING IN A SERIOUS SAFETY ISSUE AS THE RIPPLING (LOOKS SIMILAR TO WAVES) CAUSES THE SUN TO REFLECT / GLARE DIRECTLY TO THE WINDSHIELD & INTO THE OPERATORS EYES. THE RESULT, UNDER CERTAIN CIRCUMSTANCE (HIGH NOON, VERY SUNNY DAYS, D... Read more
Incident date: Dec 2, 2017
SECONDARY TIMING CHAIN BROKE DESTROYED THE ENTIRE ASSEMBLY IN ADDITION TO ENGINE DAMAGE
Incident date: Aug 1, 2009
TL* THE CONTACT OWNS A 2008 JAGUAR S-TYPE. WHILE DRIVING VARIOUS SPEEDS, THE SUSPENSION MADE A LOUD CLICKING AND RATTLING NOISE COMING FROM BOTH FRONT TIRES. IN ADDITION, THE GEAR BOX WITHIN THE VEHICLE WAS FAULTY AND THE "GEAR BOX" WARNING INDICATOR ILLUMINATED AND FALSELY REPORTED THAT THE TRUNK WAS OPEN ON SEVERAL OCCASIONS. GALPIN JAGUAR (15500 ROSCOE BLVD, VAN NUYS, CALIFORNIA, 91406, (818) 8... Read more
Incident date: Aug 1, 2009
TL* THE CONTACT OWNS A 2008 JAGUAR S-TYPE. WHILE DRIVING VARIOUS SPEEDS, THE SUSPENSION MADE A LOUD CLICKING AND RATTLING NOISE COMING FROM BOTH FRONT TIRES. IN ADDITION, THE GEAR BOX WITHIN THE VEHICLE WAS FAULTY AND THE "GEAR BOX" WARNING INDICATOR ILLUMINATED AND FALSELY REPORTED THAT THE TRUNK WAS OPEN ON SEVERAL OCCASIONS. GALPIN JAGUAR (15500 ROSCOE BLVD, VAN NUYS, CALIFORNIA, 91406, (818) 8... Read more
Incident date: Jun 17, 2016
TAKATA RECALL.DASH BOARD IS COMEING APART DUE TO BUBBLING CAR IS IN GARAGE YEAR ROUND. 2010 XF JAGUAR.
Incident date: Nov 17, 2018
TL* THE CONTACT OWNS A 1984 JAGUAR XJ. WHILE DRIVING OUT OF THE GARAGE, THE CONTACT NOTICED FLUID LEAKING UNDER THE FRONT DRIVER'S SIDE TIRE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHERE IT WAS DIAGNOSED THAT A NEW BRAKE LINE NEEDED TO BE INSTALLED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND DID NOT ASSIST. THE DE... Read more
Incident date: Nov 16, 2018
I RECEIVED A RECALL LETTER IN THE MAIL INVOLVING THE INSTRUMENT PANEL RANDOMLY GOING DARK AND/OR RESETTING DURING PERFORMANCE. I HAVE ATTEMPTED TO CONTACT THE DEALERSHIP/JAGUAR CORPORATE TO SCHEDULE THIS ISSUE TO BE TAKEN CARE OF AS I DO WORRY ABOUT IT GOING DARK DURING COMMUTE AND CAUSING AN ACCIDENT. I HAVE MADE MULTIPLE CALLS TO THE DEALERSHIP FOR THE LAST 3 WEEKS AS WELL AS LEFT A MESSAGE FOR ... Read more
Incident date: Nov 16, 2018
I RECEIVED A RECALL LETTER IN THE MAIL INVOLVING THE INSTRUMENT PANEL RANDOMLY GOING DARK AND/OR RESETTING DURING PERFORMANCE. I HAVE ATTEMPTED TO CONTACT THE DEALERSHIP/JAGUAR CORPORATE TO SCHEDULE THIS ISSUE TO BE TAKEN CARE OF AS I DO WORRY ABOUT IT GOING DARK DURING COMMUTE AND CAUSING AN ACCIDENT. I HAVE MADE MULTIPLE CALLS TO THE DEALERSHIP FOR THE LAST 3 WEEKS AS WELL AS LEFT A MESSAGE FOR ... Read more
Incident date: Nov 16, 2018
MY CAR IS LEAKING GAS AND I WAS TOLD BY JAGUAR THAT IT'S NOT INCLUDED IN THE RECALL ON FUEL LEAKAGE FOR THAT MODEL. HOWEVER NHTSA SAYS THERE IS A RECALL. I CAN SMELL GAS WHILE DRIVING IT AN IT LEAKS OUTS ONCE I STOP. I AM NOT DRIVING IT AGAIN.
Incident date: Nov 15, 2018
TL* THE CONTACT OWNS A 2018 JAGUAR X671 (NA). WHILE DRIVING IN THE SNOW, THE SNOW PILED UP UNDERNEATH THE WIPER BLADES AND THE SENSORS STOPPED THE WIPERS FROM WORKING. THE FAILURE CAUSED THE CONTACT TO HAVE POOR VISIBILITY WHILE DRIVING. THE DEALER (CHERRY HILL JAGUAR, 2000 NJ-70, CHERRY HILL, NJ 08003, (856) 424-5300) WAS CALLED AND SUGGESTED THE CONTACT TAKE A VIDEO OF THE OCCURRENCE. THE CONTAC... Read more
Incident date: Oct 1, 2017
I PURCHASED MY JAGUAR USED AND NOTICED A FUEL SMELL AFTER DRIVING IT A COUPLE OF WEEKS. THE DEALERSHIP REPLACED THE FUEL RAIL WHICH HAS NOT CORRECTED THE PROBLEM. AFTER THE RAIL WAS REPLACED, I CONTINUED TO SMELL GAS AND NOTICED FUEL LEAKING UNDER THE REAR PASSENGER AREA OF MY CAR WHEN IT'S SITTING STATIONARY, AFTER BEING DRIVEN. THE DEALERSHIP HAS AGREED IT'S DUE TO A FAULTY (PT# C2Z10550) FUE... Read more
Incident date: Nov 5, 2018
IN 2012 JAGUAR HAD A RECALL ON SOME OF THEIR FX MODEL CARS DUE TO FAULTY FUEL TANK FLANGE ISSUES THAT COULD CAUSE THE CARS TO CATCH FIRE. THE NHTSA CAMPAIGN # WAS 12V521000, THE RECALL # WAS: J027 & THE POTENTIAL NUMBER OF UNITS AFFECTED WAS 4,195. IN THE DOCUMENT I'VE ENCLOSED, YOU'LL SEE THAT MY VEHICLE HAD THE EXACT SAME ISSUE WITH THE OIL LEAK AND CRACKED FUEL TANK FLANGE THAT OTHER CARS WERE ... Read more
Incident date: Jun 5, 2018
TL* THE CONTACT OWNS A 2010 JAGUAR XF. THE CONTACT NOTICED FUEL FUMES COMING THROUGH THE AIR VENTS INSIDE THE VEHICLE. THE ODOR OF FUEL FUMES WAS VERY NOTICEABLE AFTER THE VEHICLE WAS PARKED. THE VEHICLE WAS TAKEN TO MICH'S FOREIGN CARS (1331 US-70, HICKORY, NC 28602, (828) 324-6012) WHERE THE DEALER STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL; THEREFORE, THE CONTACT WOULD HAVE TO PAY FOR... Read more
Incident date: Oct 25, 2018
TAKATA RECALL THE TRANSMISSION SLIPS OUT OF GEAR ALL THE TIME. NOW MY SHIFTIER IS STUCK IN GEAR.THE CAR WILL BE STILL AND IT GETS STUCK. I'VE HAD THIS CAR FOR ALMOST FIVE YEARS AND TOWARDS THE END IT HAS GIVEN ME HELL. TRANSMISSION ALWAYS FAILING WHILE DRIVING NO MATTER ON HIGHWAY OR STREET. THERE'S ALSO A LAG WHEN DRIVING ABOVE 50MPH.
Incident date: Oct 25, 2018
TAKATA RECALL THE TRANSMISSION SLIPS OUT OF GEAR ALL THE TIME. NOW MY SHIFTIER IS STUCK IN GEAR.THE CAR WILL BE STILL AND IT GETS STUCK. I'VE HAD THIS CAR FOR ALMOST FIVE YEARS AND TOWARDS THE END IT HAS GIVEN ME HELL. TRANSMISSION ALWAYS FAILING WHILE DRIVING NO MATTER ON HIGHWAY OR STREET. THERE'S ALSO A LAG WHEN DRIVING ABOVE 50MPH.
Incident date: Oct 25, 2018
TAKATA RECALL THE TRANSMISSION SLIPS OUT OF GEAR ALL THE TIME. NOW MY SHIFTIER IS STUCK IN GEAR.THE CAR WILL BE STILL AND IT GETS STUCK. I'VE HAD THIS CAR FOR ALMOST FIVE YEARS AND TOWARDS THE END IT HAS GIVEN ME HELL. TRANSMISSION ALWAYS FAILING WHILE DRIVING NO MATTER ON HIGHWAY OR STREET. THERE'S ALSO A LAG WHEN DRIVING ABOVE 50MPH.
Incident date: Oct 14, 2018
THE IN-TANK ELECTRIC FUEL PUMP MAY NOT BE CORRECTLY ACTIVATED AS THE FUEL PUMP RELAY IS NOT ENERGIZED FOLLOWING A VEHICLE STARTUP CYCLE.AN INADEQUATE SUPPLY OF FUEL TO THE ENGINE COULD RESULT. FUEL STARVATION TO THE ENGINE LEADS TO ENGINE STUMBLE FOLLOWED BY ENGINE CUTOUT WITH MINIMAL WARNING AND COULD POTENTIALLY CAUSE A CRASH, I WAS IN MOTION DOING 65 MPH ON A FREEWAY AND THE CAR STOP WITH NO ... Read more
Incident date: Sep 30, 2018
VEHICLE HAS A FUEL OUTLET FLANGE CRACK IN THE FUEL TANK. IT IS LEAKING GASOLINE FROM THE FUEL TANK.
Incident date: Sep 22, 2018
TL* THE CONTACT OWNS A 2014 JAGUAR XJ. WHILE DRIVING 15 MPH, THE VEHICLE STARTED TO OVERHEAT AND THE ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND HAD IT TOWED TO A TOW LOT. THE VEHICLE WAS LATER TAKEN TO JAGUAR FREEPORT (146 W SUNRISE HWY, FREEPORT, NY 11520, (516) 771-9700) WHERE IT WAS DIAGNOSED THAT A NEW WATER PUMP AND COOLING PUMP NEEDED TO... Read more
Incident date: Oct 15, 2018
TPMS FAILURE. THIS WARNING SUDDENLY APPEARED. CONTACTED JAGUAR AND THEY ARE SAYING THAT THEY ARE HEARING MORE AND MORE ABOUT THEM, HOWEVER, THERE IS NO FIX. THEY RECOMMENDED THAT I GO TO A TIRE SHOP AND HAVE THEM SCAN THE SENSORS, WHICH I DID. THEY SCANNED ALL FOUR SENSORS AND THEY SCANNED AS FINE, HOWEVER, IT SEEMS THAT THE SENSOR SUDDENLY STOPPED COMMUNICATING WITH THE VEHICLE. I CANNOT GET ... Read more
Incident date: Sep 20, 2018
TL* THE CONTACT OWNS A 2012 JAGUAR XF. THE CONTACT STATED THAT THE FUEL TANK INDICATOR ILLUMINATED EVEN THOUGH THERE WAS HALF A TANK OF FUEL IN THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO RECOMMENDED THE FUEL PUMP BE REPLACED. THE DEALER (JAGUAR COLUMBIA, 540 JAMIL RD, SUITE A, COLUMBIA, SC 29210, (803) 731-7493) WAS CONTACTED AND SUGGESTED THE VEHICLE BE BROUGHT IN FOR DIAGN... Read more
Incident date: Sep 23, 2018
TL* THE CONTACT OWNS A 2010 JAGUAR XF. THE CONTACT NOTICED AN ABNORMAL ODOR OF FUEL EMERGING IN AND OUT OF THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO JAGUAR HARTFORD (133 LEIBERT ROAD, HARTFORD, CT 06120, 877-217-5556) WHERE IT WAS DIAGNOSED THAT THE FUEL LINE WAS CRACKED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER... Read more
Incident date: Jun 20, 2018
MY CAR HAS A STRONG GAS SMELL INSIDE AND OUT IT IS LEAKING FUEL UNDERNEATH THE CAR WHEN YOU LIFT THE BACKSEAT UP THE FUEL IS SHOOTING OUT, I TOOK THE VEHICLE TO JAGUAR AND THEY SAID THERE IS A CRACK IN THE FUEL PUMP FLANGE. I CALLED JAGUAR CORPORATE OFFICE AND THEY STATED THAT THERE WAS A RECALL ON THAT PART BUT MY CAR WAS NEVER SERVICED FOR IT. I AM NOT THE ORIGINAL OWNER I HAVE HAD THIS CAR SINC... Read more
Incident date: Sep 22, 2018
I WAS DRIVING DOWN THE HIGHWAY AND NOTICED MY CAR DID NOT WANT TO PULL WHEN I SPED UP. A FEW MORE MILES DOWN THE ROAD I NOTICED SMOKE COMING FROM MY TAIL PIPE AND THE MY AIR VENTS. SO I PULLED OVER, GOT OUT, AND WALKED AROUND TO THE FRONT OF THE CAR AND NOTICED WHAT LOOKED LIKE OIL ON THE SIDE OF MY CAR. BY THIS TIME FIRE STARTED COMING FROM UNDER THE HOOD. WITHIN MINUTES MY CAR WAS BLAZING AND A ... Read more
Fire
Incident date: Sep 22, 2018
I WAS DRIVING DOWN THE HIGHWAY AND NOTICED MY CAR DID NOT WANT TO PULL WHEN I SPED UP. A FEW MORE MILES DOWN THE ROAD I NOTICED SMOKE COMING FROM MY TAIL PIPE AND THE MY AIR VENTS. SO I PULLED OVER, GOT OUT, AND WALKED AROUND TO THE FRONT OF THE CAR AND NOTICED WHAT LOOKED LIKE OIL ON THE SIDE OF MY CAR. BY THIS TIME FIRE STARTED COMING FROM UNDER THE HOOD. WITHIN MINUTES MY CAR WAS BLAZING AND A ... Read more
Fire
Incident date: Sep 22, 2018
I WAS DRIVING DOWN THE HIGHWAY AND NOTICED MY CAR DID NOT WANT TO PULL WHEN I SPED UP. A FEW MORE MILES DOWN THE ROAD I NOTICED SMOKE COMING FROM MY TAIL PIPE AND THE MY AIR VENTS. SO I PULLED OVER, GOT OUT, AND WALKED AROUND TO THE FRONT OF THE CAR AND NOTICED WHAT LOOKED LIKE OIL ON THE SIDE OF MY CAR. BY THIS TIME FIRE STARTED COMING FROM UNDER THE HOOD. WITHIN MINUTES MY CAR WAS BLAZING AND A ... Read more
Fire
Incident date: Sep 8, 2018
ENGINE ABRUPTLY LOSES POWER WHEN DRIVING AT NORMAL SPEEDS IN BOTH CITY AND HIGHWAY CONDITIONS CAUSING POTENTIAL INJURY AND/OR DEATH TO DRIVERS AND PASSENGERS. JAGUAR/LAND ROVER IS AWARE OF THIS PROBLEM AND CONTINUES TO SELL VEHICLES AFFECTED BY THIS CONDITION. JAGUAR/LAND ROVER HAS BEEN WORKING ON A SOFTWARE FIX (P0190 SOFTWARE PATCH) FOR MONTHS, BUT HAS NOT NOTIFIED DRIVERS OF THIS POTENTIALLY ... Read more
Incident date: Sep 24, 2018
GAS LEAKING FROM THE ENGINE CAUSING INTENSE SMELL , RISK OF FIRE BEING NEAR THE HOT ENGINE. CALLED ROADSIDE ASSISTANCE CAR TOWED TO THE DEALER.
Incident date: Mar 1, 2018
CAR SKIPS DURING ACCELERATION. ALSO, DASHBOARD BUCKLES
Incident date: Sep 16, 2018
PROBLEM INVOLVES INTERCOOLER PIPE THAT WAS MADE FOR THE CAR DURING PRODUCTION AND JAGUAR NOW MAKES A NEW INTERCOOLER PIPE DIFFRENT FROM ORIGINAL THAT DOES NOT COME IN THE CAR ORIGINALLY THAT CAUSES CAR TO OVER HEAT AND CAUSE ENGINE DAMAGE AS WELL AS RUINING YOUR WATER PUMP WHICH IN TIME IF NOT TREATED CAN CAUSE A FIRE AND ENGINE DAMAGE ALSO REAR SUSPENSION HAS FAULTY BUSHINGS AND AIR SUSPENSION ... Read more
Incident date: Sep 16, 2018
PROBLEM INVOLVES INTERCOOLER PIPE THAT WAS MADE FOR THE CAR DURING PRODUCTION AND JAGUAR NOW MAKES A NEW INTERCOOLER PIPE DIFFRENT FROM ORIGINAL THAT DOES NOT COME IN THE CAR ORIGINALLY THAT CAUSES CAR TO OVER HEAT AND CAUSE ENGINE DAMAGE AS WELL AS RUINING YOUR WATER PUMP WHICH IN TIME IF NOT TREATED CAN CAUSE A FIRE AND ENGINE DAMAGE ALSO REAR SUSPENSION HAS FAULTY BUSHINGS AND AIR SUSPENSION ... Read more
Incident date: Sep 13, 2018
I HAVE A BIG ISSUE WITH MY DASHBOARD STARTING TO COME APART BECAUSE OF THE ADHESIVE JAGUAR USED TO HOLD DOWN THE LEATHER IS NOT HOLD. HOW MANY COMPLAINTS NEED TO BE DOCUMENTED BEFORE JAGUAR ADDRESS THE ISSUE. I HAVE RESEARCHED AND FOUND THAT JAGUAR IS USING STAPLES ON THE REPLACEMENT DASHBOARDS TO KEEP THIS FROM OCCURRING BUT WHAT ABOUT MY CAR?
Incident date: Sep 13, 2018
I HAVE A BIG ISSUE WITH MY DASHBOARD STARTING TO COME APART BECAUSE OF THE ADHESIVE JAGUAR USED TO HOLD DOWN THE LEATHER IS NOT HOLD. HOW MANY COMPLAINTS NEED TO BE DOCUMENTED BEFORE JAGUAR ADDRESS THE ISSUE. I HAVE RESEARCHED AND FOUND THAT JAGUAR IS USING STAPLES ON THE REPLACEMENT DASHBOARDS TO KEEP THIS FROM OCCURRING BUT WHAT ABOUT MY CAR?
Incident date: Sep 7, 2018
THE VEHICLE, WHICH WAS LESS THAN 18 MOS OLD, WAS AT RANDOM TIMES HAVING DIFFICULTY STARTING (CHUGGING AND HESITATING). I TOOK IT INTO THE SHOP, AND AFTER ONE DAY THEY SAID THEY COULD NOT REPLICATE THE PROBLEM. THEN, ABOUT A WEEK LATER I WAS SITTING AT A RED LIGHT IN HEAVY TRAFFIC WHEN THE VEHICLE SUDDENLY AND UNEXPECTEDLY SHUT OFF. I DEPRESSED THE BRAKE AND PRESSED THE BUTTON TO START THE CAR, BUT... Read more
Incident date: Sep 7, 2018
THE VEHICLE, WHICH WAS LESS THAN 18 MOS OLD, WAS AT RANDOM TIMES HAVING DIFFICULTY STARTING (CHUGGING AND HESITATING). I TOOK IT INTO THE SHOP, AND AFTER ONE DAY THEY SAID THEY COULD NOT REPLICATE THE PROBLEM. THEN, ABOUT A WEEK LATER I WAS SITTING AT A RED LIGHT IN HEAVY TRAFFIC WHEN THE VEHICLE SUDDENLY AND UNEXPECTEDLY SHUT OFF. I DEPRESSED THE BRAKE AND PRESSED THE BUTTON TO START THE CAR, BUT... Read more
Incident date: Sep 7, 2018
THE VEHICLE, WHICH WAS LESS THAN 18 MOS OLD, WAS AT RANDOM TIMES HAVING DIFFICULTY STARTING (CHUGGING AND HESITATING). I TOOK IT INTO THE SHOP, AND AFTER ONE DAY THEY SAID THEY COULD NOT REPLICATE THE PROBLEM. THEN, ABOUT A WEEK LATER I WAS SITTING AT A RED LIGHT IN HEAVY TRAFFIC WHEN THE VEHICLE SUDDENLY AND UNEXPECTEDLY SHUT OFF. I DEPRESSED THE BRAKE AND PRESSED THE BUTTON TO START THE CAR, BUT... Read more
Incident date: Jul 18, 2018
TL* THE CONTACT OWNS A 2004 JAGUAR XJ8. THE CONTACT STATED THAT THE BRAKE SYSTEM, DYNAMIC STABILITY CONTROL, AND ENGINE FAILURE SYSTEM WARNING INDICATORS ILLUMINATED. THE VEHICLE FAILED TO START AND WAS TOWED TO A CERTIFIED MECHANIC WHO STATED THAT THE WIRING IN THE ENGINE NEEDED TO BE REPLACED AND WATER WAS ENTERING THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DI... Read more
Incident date: Jul 18, 2018
TL* THE CONTACT OWNS A 2004 JAGUAR XJ8. THE CONTACT STATED THAT THE BRAKE SYSTEM, DYNAMIC STABILITY CONTROL, AND ENGINE FAILURE SYSTEM WARNING INDICATORS ILLUMINATED. THE VEHICLE FAILED TO START AND WAS TOWED TO A CERTIFIED MECHANIC WHO STATED THAT THE WIRING IN THE ENGINE NEEDED TO BE REPLACED AND WATER WAS ENTERING THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DI... Read more
Incident date: Mar 1, 2017
TL* THE CONTACT OWNS A 2018 JAGUAR F-PACE. WHILE DRIVING VARIOUS SPEEDS, THE INFOTAINMENT SCREEN SEIZED AND CAUSED THE BACKUP CAMERA TO BECOME INOPERABLE WHILE THE VEHICLE WAS IN THE REVERSE POSITION. WHILE THE VEHICLE WAS IN MOTION, THE FAILURE CAUSED ALL OF THE LIGHTS ON THE INSTRUMENT PANEL TO TURN OFF. THE VEHICLE WAS TAKEN TO JAGUAR MORRIS COUNTY (275 MAIN ST, MADISON, NEW JERSEY 07940, (973)... Read more