Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 3,627 complaints for JAGUAR
Incident date: Nov 30, 2019
I WAS CALMLY DRIVING SLOWER THAN 35 MPH ON A CITY STREET WHEN THE CAR SUDDENLY SLOWED DOWN AND STOPPED RESPONDING TO THE ACCELERATOR PEDAL. WHEN I TRIED TO STEP ON THE GAS I HEARD A BIG EXPLOSION-LIKE SOUND. THEN ALL OF A SUDDEN THE CAR ACCELERATED TO WHAT SEEMS LIKE OVER 100 MPH AND THE BREAKS DID NOT WORK DESPITE ME PRESSING THE BREAKS SEVERAL TIMES. I SHOT INTO 3 CARS AHEAD OF ME THAT WERE A... Read more
Crash
Fire
3 injured
Incident date: Nov 22, 2019
MY 4-MONTH-OLD CAR'S BRAKES FAILED TO OPERATE WHILE TRAVELING AT 60MPH IN THE FAST LANE OF THE FREEWAY. FORTUNATELY I WAS ABLE TO TURN ON HAZARD LIGHTS AND COAST ACROSS THE FREEWAY TO THE HARD SHOULDER WHERE THE CAR ROLLED TO A STOP. THE PROBLEMS BEGAN EARLIER IN THE DAY WHEN THE CAR REPORTED "REDUCED BRAKE PEDAL FEEL, OK TO DRIVE WITH CAUTION. LATER IN THE DAY A MESSAGE REPORTED "ASPC NOT AVAILA... Read more
Incident date: Nov 22, 2019
MY 4-MONTH-OLD CAR'S BRAKES FAILED TO OPERATE WHILE TRAVELING AT 60MPH IN THE FAST LANE OF THE FREEWAY. FORTUNATELY I WAS ABLE TO TURN ON HAZARD LIGHTS AND COAST ACROSS THE FREEWAY TO THE HARD SHOULDER WHERE THE CAR ROLLED TO A STOP. THE PROBLEMS BEGAN EARLIER IN THE DAY WHEN THE CAR REPORTED "REDUCED BRAKE PEDAL FEEL, OK TO DRIVE WITH CAUTION. LATER IN THE DAY A MESSAGE REPORTED "ASPC NOT AVAILA... Read more
Incident date: Nov 22, 2019
MY 4-MONTH-OLD CAR'S BRAKES FAILED TO OPERATE WHILE TRAVELING AT 60MPH IN THE FAST LANE OF THE FREEWAY. FORTUNATELY I WAS ABLE TO TURN ON HAZARD LIGHTS AND COAST ACROSS THE FREEWAY TO THE HARD SHOULDER WHERE THE CAR ROLLED TO A STOP. THE PROBLEMS BEGAN EARLIER IN THE DAY WHEN THE CAR REPORTED "REDUCED BRAKE PEDAL FEEL, OK TO DRIVE WITH CAUTION. LATER IN THE DAY A MESSAGE REPORTED "ASPC NOT AVAILA... Read more
Incident date: Apr 18, 2018
RECALL ALERT: JAGUAR XFFACEBOOKTWITTER POSTED: DECEMBER 9, 2008 JAGUAR IS RECALLING ABOUT 3,800 2009 XF SEDANS DUE TO AN ELECTRICAL DEFECT THAT COULD RESULT IN A NUMBER OF PROBLEMS. IN A DEFECT NOTICE FILED WITH THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION, JAGUAR EXPLAINS, "THE INSTRUMENT CLUSTER SPEAKER WIRES MAY FRACTURE AS A CONSEQUENCE OF AN OVERLY AGGRESSIVE TICK-TOCK SOUND WAVE... Read more
Incident date: Apr 18, 2018
RECALL ALERT: JAGUAR XFFACEBOOKTWITTER POSTED: DECEMBER 9, 2008 JAGUAR IS RECALLING ABOUT 3,800 2009 XF SEDANS DUE TO AN ELECTRICAL DEFECT THAT COULD RESULT IN A NUMBER OF PROBLEMS. IN A DEFECT NOTICE FILED WITH THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION, JAGUAR EXPLAINS, "THE INSTRUMENT CLUSTER SPEAKER WIRES MAY FRACTURE AS A CONSEQUENCE OF AN OVERLY AGGRESSIVE TICK-TOCK SOUND WAVE... Read more
Incident date: Nov 23, 2019
WHEN THE CAR GETS CLOSE TO 1/4 OF A TANK OF GAS IT COMPLETELY STOPS AND IT SWITCHES INTO NEUTRAL, HEADLIGHTS SHUT OFF, AND THE CAR COMPLETELY STALLS OUT. TONIGHT IS THE SECOND TIME IN A WEEK THIS HAS HAPPENED ON THE INTERSTATE IN HEAVY TRAFFIC. THERE'S LESS THAN 30K MILES ON MY CAR! SOMEONE IS GOING TO GET KILLED! MY FAMILY IS IN DANGER AS WE SIT STRANDED ON THE SIDE OF THE INTERSTATE, AND IF SOM... Read more
Incident date: Sep 27, 2019
THE CAR HAS HAD TO HAVE 3 ENGINES. CAR OVERHEATED THE LAST TIME WHILE DRIVING IN CITY AND HAD TO HAVE TOWED TO DEALERSHIP.
Incident date: Sep 27, 2019
THE CAR HAS HAD TO HAVE 3 ENGINES. CAR OVERHEATED THE LAST TIME WHILE DRIVING IN CITY AND HAD TO HAVE TOWED TO DEALERSHIP.
Incident date: Nov 12, 2019
I WAS REACHING FOR GROCERIES IN THE BACK OF MY F PACE AND BURNED THE FRONT OF MY LEG ABOVE MY KNEE ON THE TAILPIPE.
1 injured
Incident date: Jul 9, 2019
IN THE JUST OVER 3 YEARS THAT I HAVE OWNED THIS CAR I HAVE HAD 2 INCIDENTS WHERE THE CAR ACCELERATES AND ENGINE RACES WHEN BRAKING AT A LOW SPEED MAKING A TURN ON A SIDE STREET. I TRY TO BRING THE TO A STOP BUT IT IS VERY DIFFICULT TO DO AS THE BRAKES ARE NOT FULLY STOPPING THE CAR AND BOTH TIMES I HAD TO PUT THE CAR IN PARK QUICKLY IN OTHER TO COMPLETELY STOP IT WHICH BROUGHT IT TO A JERKING HALT... Read more
Incident date: Jul 9, 2019
IN THE JUST OVER 3 YEARS THAT I HAVE OWNED THIS CAR I HAVE HAD 2 INCIDENTS WHERE THE CAR ACCELERATES AND ENGINE RACES WHEN BRAKING AT A LOW SPEED MAKING A TURN ON A SIDE STREET. I TRY TO BRING THE TO A STOP BUT IT IS VERY DIFFICULT TO DO AS THE BRAKES ARE NOT FULLY STOPPING THE CAR AND BOTH TIMES I HAD TO PUT THE CAR IN PARK QUICKLY IN OTHER TO COMPLETELY STOP IT WHICH BROUGHT IT TO A JERKING HALT... Read more
Incident date: Nov 3, 2019
I HAVE A LIVE THAT COMES ON THAT SAYS RESTRICTED PERFORMANCES AND IT'S SO DANGEROUS I WAS DRIVING ON THE INTERSTATE AND SOON AS THAT LIGHT RESTRICTED PERFORMANCE THE CAR LOST OF POWER... IT DON'T DO ANY EVERY TIME I PUSHED OF THE GAS THE CAR SLOWED DOWN. THE CAR ONLY HAVE 70,000 MILES ON IT. IS THIS NOT A RECALL ON THAT?
Incident date: Nov 3, 2019
I HAVE A LIVE THAT COMES ON THAT SAYS RESTRICTED PERFORMANCES AND IT'S SO DANGEROUS I WAS DRIVING ON THE INTERSTATE AND SOON AS THAT LIGHT RESTRICTED PERFORMANCE THE CAR LOST OF POWER... IT DON'T DO ANY EVERY TIME I PUSHED OF THE GAS THE CAR SLOWED DOWN. THE CAR ONLY HAVE 70,000 MILES ON IT. IS THIS NOT A RECALL ON THAT?
Incident date: Nov 3, 2019
I HAVE A LIVE THAT COMES ON THAT SAYS RESTRICTED PERFORMANCES AND IT'S SO DANGEROUS I WAS DRIVING ON THE INTERSTATE AND SOON AS THAT LIGHT RESTRICTED PERFORMANCE THE CAR LOST OF POWER... IT DON'T DO ANY EVERY TIME I PUSHED OF THE GAS THE CAR SLOWED DOWN. THE CAR ONLY HAVE 70,000 MILES ON IT. IS THIS NOT A RECALL ON THAT?
Incident date: Nov 1, 2019
IN WEATHER BELOW 30 DEGREES F, PARKED FOR A PERIOD OF TIME ON THE STREET, AND USUALLY IN FROST CONDITIONS, DOORS WILL NOT OPEN ON CAR. ONCE YOU GET DOOR TO OPEN, USUALLY BY LOWERING WINDOW AND UNLOCKING FROM INSIDE, DOORS WILL NOT LATCH CLOSED. ONCE CAR WARMS UP, DOORS LATCH CLOSED. DOORS NEED TO BE HELD BY HAND OR BY BUNGEE CORD TO KEEP CLOSED UNTIL CAR WARMS UP AND DOOR LATCHES CLOSED. AT TIMES... Read more
Incident date: Nov 1, 2019
IN WEATHER BELOW 30 DEGREES F, PARKED FOR A PERIOD OF TIME ON THE STREET, AND USUALLY IN FROST CONDITIONS, DOORS WILL NOT OPEN ON CAR. ONCE YOU GET DOOR TO OPEN, USUALLY BY LOWERING WINDOW AND UNLOCKING FROM INSIDE, DOORS WILL NOT LATCH CLOSED. ONCE CAR WARMS UP, DOORS LATCH CLOSED. DOORS NEED TO BE HELD BY HAND OR BY BUNGEE CORD TO KEEP CLOSED UNTIL CAR WARMS UP AND DOOR LATCHES CLOSED. AT TIMES... Read more
Incident date: Sep 22, 2019
TL* THE CONTACT OWNS A 2013 JAGUAR XJ. WHILE DRIVING APPROXIMATELY 65 MPH, THE LOW COOLANT INDICATOR ILLUMINATED EVEN THOUGH THE GAUGE APPEARED NORMAL. THE CONTACT PULLED THE VEHICLE TO THE SIDE OF THE ROAD AS IT STALLED AND SHUT OFF. THE CONTACT HAD THE VEHICLE TOWED TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANU... Read more
Incident date: Oct 28, 2019
WHEN THE VEHICLE IS IDEAL IT MAKES A LOUD NOISE FROM THE FAN. IT SOUNDS LIKE IT IS GETTING READY TO TAKE OFF.
Incident date: Oct 28, 2019
WHEN THE VEHICLE IS IDEAL IT MAKES A LOUD NOISE FROM THE FAN. IT SOUNDS LIKE IT IS GETTING READY TO TAKE OFF.
Incident date: Oct 20, 2019
DRIVING JAGUAR XF AND HOOD BONNET OPENED AT 45 MILES AN HOUR ON ITS OWN. DESTROYED WINDS SHIELD AND THE BODY AROUND THE WINDSHIELD CAUSING ALMOST 2 ACCIDENTS EMOTIONAL STRESS AND THE INCONVENIENCE OF NOT HAVING A CAR TO GET TO MY PROMOTION MEETING. PULLING UP ON A HIGHWAY. THE HARLINGEN COPS WERE CALLED MADE IT TO MY HOME AND THE COP MADE NO NOTES AND JUST GAVE US A INCIDENT NUMBER. THERE WAS A R... Read more
Incident date: Oct 20, 2019
DRIVING JAGUAR XF AND HOOD BONNET OPENED AT 45 MILES AN HOUR ON ITS OWN. DESTROYED WINDS SHIELD AND THE BODY AROUND THE WINDSHIELD CAUSING ALMOST 2 ACCIDENTS EMOTIONAL STRESS AND THE INCONVENIENCE OF NOT HAVING A CAR TO GET TO MY PROMOTION MEETING. PULLING UP ON A HIGHWAY. THE HARLINGEN COPS WERE CALLED MADE IT TO MY HOME AND THE COP MADE NO NOTES AND JUST GAVE US A INCIDENT NUMBER. THERE WAS A R... Read more
Incident date: Oct 20, 2019
DRIVING JAGUAR XF AND HOOD BONNET OPENED AT 45 MILES AN HOUR ON ITS OWN. DESTROYED WINDS SHIELD AND THE BODY AROUND THE WINDSHIELD CAUSING ALMOST 2 ACCIDENTS EMOTIONAL STRESS AND THE INCONVENIENCE OF NOT HAVING A CAR TO GET TO MY PROMOTION MEETING. PULLING UP ON A HIGHWAY. THE HARLINGEN COPS WERE CALLED MADE IT TO MY HOME AND THE COP MADE NO NOTES AND JUST GAVE US A INCIDENT NUMBER. THERE WAS A R... Read more
Incident date: Oct 4, 2019
I WOULD LIKE TO REPORT FOR YOUR ASSISTANCE REGARDING MY WIFE, INCI'S UNFORTUNATE ACCIDENT ON 10/04/2019. SHE IS SUFFERING SIGNIFICANT PAIN DUE TO POST-ACCIDENT STERNUM AND RIB FRACTURES. I AM REPORTING THIS ACCIDENT REPORT FOR HER. AS CLEARLY DOCUMENTED BY THE ATTACHED VIDEO CLIP, SHE COMES AT THE FRONT OF THE GARAGE AND STOPS THE CAR FOR OPENING THE GARAGE DOOR. INSTEAD OF TURNING RIGHT SIDE... Read more
Crash
1 injured
Incident date: Oct 4, 2019
I WOULD LIKE TO REPORT FOR YOUR ASSISTANCE REGARDING MY WIFE, INCI'S UNFORTUNATE ACCIDENT ON 10/04/2019. SHE IS SUFFERING SIGNIFICANT PAIN DUE TO POST-ACCIDENT STERNUM AND RIB FRACTURES. I AM REPORTING THIS ACCIDENT REPORT FOR HER. AS CLEARLY DOCUMENTED BY THE ATTACHED VIDEO CLIP, SHE COMES AT THE FRONT OF THE GARAGE AND STOPS THE CAR FOR OPENING THE GARAGE DOOR. INSTEAD OF TURNING RIGHT SIDE... Read more
Crash
1 injured
Incident date: Oct 4, 2019
I WOULD LIKE TO REPORT FOR YOUR ASSISTANCE REGARDING MY WIFE, INCI'S UNFORTUNATE ACCIDENT ON 10/04/2019. SHE IS SUFFERING SIGNIFICANT PAIN DUE TO POST-ACCIDENT STERNUM AND RIB FRACTURES. I AM REPORTING THIS ACCIDENT REPORT FOR HER. AS CLEARLY DOCUMENTED BY THE ATTACHED VIDEO CLIP, SHE COMES AT THE FRONT OF THE GARAGE AND STOPS THE CAR FOR OPENING THE GARAGE DOOR. INSTEAD OF TURNING RIGHT SIDE... Read more
Crash
1 injured
Incident date: Aug 23, 2019
2103 JAGUAR XF AWD FAILURE OF JAGUAR OEM 13-18 XJ 3.0L-V6 RADIATOR-WATER PIPE C2Z31644 CAUSED THE ENGINE TO OVERHEAT AND STOP ON A BUSY HIGHWAY. THIS ITEM IS KNOW TO FAIL DUE TO POOR QUALITY AND/OR DESIGN. THE CAR COULD NOT BE DRIVEN OFF THE HIGHWAY AND DRIVER HAD TO EXIT THE VEHICLE CAUSING A SAFETY HAZARD FOR THEM AND OHTER DIRVERS.
Incident date: Oct 4, 2019
COOLANT LEAK CAUSED BY BAD PLASTIC PARTS, ESPECIALLY THE CROSSOVER PIPE WHICH WAS MADE AS A WELDED TOGETHER PIECE. LUCKILY, I HAD A WARNING THAT MY COOLANT WAS LOW AND CONTINUED TO FILL THE COOLANT UP TILL I COULD BRING THE CAR IN FOR SERVICE AND REPLACEMENT OF THE WATER PUMP AND PLASTIC PARTS AS RECOMMENDED BY OTHER OWNERS.
Incident date: Jul 2, 2019
DEALER LEASES ME A CAR THAT DOES NOT PROPERLY FIT A CHILD BOOSTER SEAT. SEAT IS 12 INCHES IN WIDTH AND THE BOOSTER SEATS DO NOT COME LESS THAT 15 INCHES WIDE. I HAVE CONTACT THE DEALER AND AS WELL LEFT MY CAR FOR SEVERAL DAY TO ONLY RECEIVE NOTIFICATION THAT THEY WILL NOT BE ABLE TO DO ANYTHING BESIDES REIMBURSING ME FOR A BOOSTER SEAT THAT I FIND ON MY OWN THAT IS LESS THAN 15 INCHES WIDE.
Incident date: Sep 18, 2019
I NOTICED A STRONG FUEL SMELL IN THE INTERIOR AND EXTERIOR OF MY VEHICLE, I REPLACED MY FUEL CAP BUT THE SMELL REMAINED, I THEN TAKEN MY VEHICLE TO MY LOCAL MECHANIC FOR A DIAGNOSTIC CHECK. THE RESULTS WERE A CRACKED/ LEAKING FUEL PUMP WHICH NEEDED REPLACING WHICH CAUSED ME TO MISS WORK BECAUSE OF NO TRANSPORTATION DUE TO VEHICLE BEING UNSAFE FOR TRAVEL.
Incident date: Jun 1, 2019
TL* THE CONTACT OWNS A 2010 JAGUAR XF. WHILE DRIVING, THE ODOR OF FUEL WAS PRESENT INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DISCOVERED FUEL LEAKING FROM THE FUEL TANK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE LOCAL DEALER WAS NOT NOTIFIED. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V52100... Read more
Incident date: Aug 22, 2019
MY 1999 JAGUAR XJ8 WAS FINE AND THEN I STARTED EXPERIENCING THE GEAR BOX FAULT COMING ON ONE DAY. AND THEN WHEN CAR WAS SHUT OFF AND RESTARTED LIGHT WENT AWAY. DIDN'T HAPPEN AGAIN FOR SEVERAL MONTHS AND THEN CAR WAS PARKED FOR ABOUT A YEAR. AFTER ABOUT A YEAR I INSTALLED A NEW BATTERY HOPING TO GET BACK ON THE ROAD AND THE CAR DOESN'T MOVE AND THE GEAR BOX FAULT LIGHT IS ON. THEN WHILE IN D AND CA... Read more
Incident date: Apr 2, 2019
VEHICLE EXHIBITS VERY HARD DOWNSHIFTS AT LOWER SPEEDS. MAJORITY OF THE OCCURRENCES DRIVER IS NOT ABLE TO BRING THE VEHICLE TO A SMOOTH STOP WITH VEHICLE EXHIBITING VERY HARD DOWNSHIFTING AND OCCASIONALLY ACCOMPANIED BY A 'BOUNCING, IN THE DRIVELINE. UNABLE TO DETERMINE A COMMON ENVIRONMENT, SURFACE, GRADE, SPEED, OR VEHICLE CONFIGURATION. UNABLE TO CONTROL WITH BRAKING OR THROTTLE CONTROL. IN ... Read more
Incident date: Apr 2, 2019
VEHICLE EXHIBITS VERY HARD DOWNSHIFTS AT LOWER SPEEDS. MAJORITY OF THE OCCURRENCES DRIVER IS NOT ABLE TO BRING THE VEHICLE TO A SMOOTH STOP WITH VEHICLE EXHIBITING VERY HARD DOWNSHIFTING AND OCCASIONALLY ACCOMPANIED BY A 'BOUNCING, IN THE DRIVELINE. UNABLE TO DETERMINE A COMMON ENVIRONMENT, SURFACE, GRADE, SPEED, OR VEHICLE CONFIGURATION. UNABLE TO CONTROL WITH BRAKING OR THROTTLE CONTROL. IN ... Read more
Incident date: Jul 15, 2019
JAGUAR STATEMENT: MY 2013 JAGUAR XF WAS UNDER WARRANTY UNTIL SEPTEMBER 2018. I TOOK IT IN FOR SERVICE AND WATER COOLANT LEAK; WHILE DRIVING OUT OF MY GARAGE DOWN MY STREET THE COOLANT WARNING LIGHT CAME ON SO I PARK IT AND HAD IT TOWED TO MY LOCAL JAGUAR DEALERSHIP TO BE LOOKED AT. IT WAS SERVICED AND THE LEAK REPAIRED; AS I WAS TOLD AUGUST 8, 2018 40,000 MILES. JULY 2019 SAME PROBLEM (AT 4... Read more
Incident date: Aug 10, 2019
TL* THE CONTACT OWNS A 2010 JAGUAR XF. WHILE OPERATING THE VEHICLE, THE ODOR OF FUEL WAS PRESENT INSIDE AND OUTSIDE THE VEHICLE. THE FAILURE WAS PRESENT WHILE THE FUEL TANK WAS LESS THAN HALF FULL. THE VEHICLE WAS TAKEN TO LAND ROVER OF SUDBURY(83 BOSTON POST RD, SUDBURY, MA) WHERE THE FAILURE WAS CONFIRMED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE... Read more
Incident date: Jan 2, 2019
TL* THE CONTACT OWNS A 2000 JAGUAR S-TYPE. WHILE DRIVING 50 MPH, THE VEHICLE DECELERATED TO 15 MPH INDEPENDENTLY. THE CONTACT PULLED THE VEHICLE OVER AND TURNED OFF THE ENGINE. ONCE RESTARTED, THE VEHICLE RESUMED NORMAL OPERATION. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN TO TWO INDEPENDENT MECHANICS WHO DIAGNOSED THAT THE DRUM ON THE TRANSMISSION WAS FAULTY. THE DEALER AND MANUFACTURER WERE ... Read more
Incident date: May 20, 2016
DASHBOARD IS COMING APART I HEARD DUE TO JAGUARS FAULTY BONDING AGENT THEY USED. THE DEALER TOLD ME ITS FROM THE SUN WHICH IS NOT TRUE
Incident date: Aug 23, 2019
MOST ALL INTERNAL BUTTONS AND SWITCHES INCLUDING THE STEERING WHEEL, DASH AND DOOR SWITCHES ARE FAILING. SWITCHES AND BUTTONS ALMOST FEEL LIKE THEY ARE MELTING. THE STICKY RESIDUE MAKES THE STEERING WHEEL CONTROLS UNRELIABLE INCLUDING TURNING ON/OFF THE VEHICLE, SAFETY WARNING SYSTEMS, WINDOWS, CRUISE CONTROL, LANE ASSIST, ETC. ADDITIONALLY, THE GOEY BUTTONS ON THE CENTER CONSOLE CREATE THE SAME C... Read more
Incident date: Aug 17, 2019
SINCE I PURCHASED JAGUAR I-PACE I BEEN HAVING BATTER FAULT ISSUES WHICH NOW STANDARD ME WITH THE VEHICLE. I RECEIVE BATTERY FAULT ERRORS AND THE CAR STOPS WORKING. THE CAR STAYS ON BUT WHEN YOU PUT THE CAR IN DRIVE OR REVERSE AND HIT THE GAS PEDAL NOTHING HAPPENS. ITS VERY DANGEROUS AS THE CAR SHOULD NOT JUST STOP FROM DRIVING WHEN YOU HIT THE GAS. WHEN THIS HAPPENS THE CAR IS WORKING IN TERMS... Read more
Incident date: Aug 17, 2019
SINCE I PURCHASED JAGUAR I-PACE I BEEN HAVING BATTER FAULT ISSUES WHICH NOW STANDARD ME WITH THE VEHICLE. I RECEIVE BATTERY FAULT ERRORS AND THE CAR STOPS WORKING. THE CAR STAYS ON BUT WHEN YOU PUT THE CAR IN DRIVE OR REVERSE AND HIT THE GAS PEDAL NOTHING HAPPENS. ITS VERY DANGEROUS AS THE CAR SHOULD NOT JUST STOP FROM DRIVING WHEN YOU HIT THE GAS. WHEN THIS HAPPENS THE CAR IS WORKING IN TERMS... Read more
Incident date: Aug 17, 2019
SINCE I PURCHASED JAGUAR I-PACE I BEEN HAVING BATTER FAULT ISSUES WHICH NOW STANDARD ME WITH THE VEHICLE. I RECEIVE BATTERY FAULT ERRORS AND THE CAR STOPS WORKING. THE CAR STAYS ON BUT WHEN YOU PUT THE CAR IN DRIVE OR REVERSE AND HIT THE GAS PEDAL NOTHING HAPPENS. ITS VERY DANGEROUS AS THE CAR SHOULD NOT JUST STOP FROM DRIVING WHEN YOU HIT THE GAS. WHEN THIS HAPPENS THE CAR IS WORKING IN TERMS... Read more
Incident date: Jul 12, 2019
TL* THE CONTACT CALLED ON BEHALF OF A CLIENT WHO OWNED A 2014 JAGUAR XF. THE CONTACT STATED THAT WHILE STOPPED AT A RED LIGHT, THE VEHICLE CAUGHT ON FIRE AS THE DRIVER WAS STILL IN THE VEHICLE. THE FIRE DEPARTMENT WAS AT THE SCENE AND MOST LIKELY EXTINGUISHED THE FIRE BUT THAT INFORMATION WAS UNCERTAIN. THE DRIVER WAS PULLED OUT OF THE VEHICLE BY BYSTANDERS AND TAKEN TO THE HOSPITAL. THE DRIVER RE... Read more
Fire
1 deaths
Incident date: Apr 22, 2019
HYDRAULIC FLUID LINE BURST CONTROLLING CONVERTABLE TOP. CANT GET PARTS TO REPAIR
Incident date: Aug 1, 2019
TIMING CHAIN GUIDES WEAR VERY EASILY MAKE OF WEAK OR POOR QUALITY METAL.
Incident date: May 16, 2019
I TOOK MY CAR IN AT THE END OF APRIL/EARLY MAY SOMETIME FOR THE TRANSMISSION TO BE REPAIRED , I TOOK MY CAR INTO JAGUAR AS I NORMALLY TO GET THIS WORK DONE. I GOT MY CAR BETWEEN MAY 8TH AND 9TH BECAUSE I DROVE IT TO MY GRADUATION MAY 10TH. LITERALLY 7 DAYS MAY 16TH AFTER IT WAS FIXED IT WOULD NOT START AND ERROR MESSAGES APPEARED ON DASH BOARD THAT I'VE NEVER SEEN. I CALLED THE SHOP AND THEY STAT... Read more
Incident date: May 16, 2019
I TOOK MY CAR IN AT THE END OF APRIL/EARLY MAY SOMETIME FOR THE TRANSMISSION TO BE REPAIRED , I TOOK MY CAR INTO JAGUAR AS I NORMALLY TO GET THIS WORK DONE. I GOT MY CAR BETWEEN MAY 8TH AND 9TH BECAUSE I DROVE IT TO MY GRADUATION MAY 10TH. LITERALLY 7 DAYS MAY 16TH AFTER IT WAS FIXED IT WOULD NOT START AND ERROR MESSAGES APPEARED ON DASH BOARD THAT I'VE NEVER SEEN. I CALLED THE SHOP AND THEY STAT... Read more
Incident date: Jul 15, 2019
I TOOK MY CAR IN FOR AN ALIGNMENT. AFTER CHECKING UNDER THE CAR, THE MECHANICS REALIZED THAT THE COOLANT TUBING WAS MADE OF PLASTIC AND BROKE. THEY STATED THAT IF I DROVE THE CAR, I WOULD BE IN DANGER OF THE CAR SMOKING AND MAYBE CATCHING FIRE. I HAD TO REPLACE THE COOLANT. I WAS INFORMED THE JAGUAR HAS CHANGED THEIR ENGINEERING OF THIS RISK DUE TO THE NUMBER OF COMPLAINTS AND REPAIRS. I ALSO... Read more
Incident date: Jul 18, 2019
I TOOK MY CAR IN FOR AN ALIGNMENT. AFTER CHECKING UNDER THE CAR, THE MECHANICS REALIZED THAT THE COOLANT TUBING WAS MADE OF PLASTIC AND BROKE. THEY STATED THAT IF I DROVE THE CAR, I WOULD BE IN DANGER OF THE CAR SMOKING AND MAYBE CATCHING FIRE. I HAD TO REPLACE THE COOLANT. I WAS INFORMED THE JAGUAR HAS CHANGED THEIR ENGINEERING OF THIS RISK DUE TO THE NUMBER OF COMPLAINTS AND REPAIRS. I ALSO... Read more
Incident date: Jul 12, 2019
TL* THE CONTACT OWNS A 2014 JAGUAR XF. WHEN THE VEHICLE WAS STARTED, THE SERVICE WARNING INDICATOR ILLUMINATED. AN INDEPENDENT MECHANIC CAME TO THE CONTACT'S RESIDENCE TO DIAGNOSE THE VEHICLE AND LOCATED A CODE FOR THE FUEL SENSOR. THE MECHANIC STATED THAT THE FUEL FILLER PIPE AND FUEL CAP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED. IN ADDITION, WHEN FUELING ... Read more