Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 3,627 complaints for JAGUAR
Incident date: Jan 19, 2022
Well driving down the hwy the steering wheel became really stiff 75 mph dash said loss of power steering assist.. later on vehicle did regain power steering .. second time was well making a u turn steering wheels was jurked out of had.. display had same message .. steering has not regained
Incident date: Mar 29, 2022
The contact owns a 2006 Jaguar X-Type. The contact stated that while in the vehicle and depressing the brake pedal, the engine started revving at high speed. The vehicle was inadvertently moving forward into traffic. There was no warning light illuminated. The contact stated that after turning off and restarting the vehicle, the failure recurred. Neither the dealer nor the manufacturer had been no... Read more
Incident date: May 18, 2020
Dashboard leather bubbling and repairs are very expensive which I have not had done at the present time.
Incident date: Mar 12, 2022
The contact owns a 2017 Jaguar F-Pace. The contact stated while his wife was pulling into the driveway slowly, approximately 5 MPH, the vehicle experienced unintended acceleration. The driver depressed firmly on the brake pedal with both feet to avoid the vehicle running into the house. There were no warning lights illuminated on the instrument panel. The vehicle had not been diagnosed or repaired... Read more
Incident date: Mar 7, 2022
The contact owns a 2010 Jaguar XF equipped with Lionhart tires, Tire Line: Lionclaw, Tire Size: 245/35/ZR20, DOT Number: Not Available. The contact stated that while driving at approximately 80-84 MPH, the passenger's side rear tire had a blowout, causing the passenger side rear rim to crack. Additionally, the passenger's side front rim was cracked. There was no impact to the passenger's side fron... Read more
Incident date: Mar 7, 2022
The contact owns a 2010 Jaguar XF equipped with Lionhart tires, Tire Line: Lionclaw, Tire Size: 245/35/ZR20, DOT Number: Not Available. The contact stated that while driving at approximately 80-84 MPH, the passenger's side rear tire had a blowout, causing the passenger side rear rim to crack. Additionally, the passenger's side front rim was cracked. There was no impact to the passenger's side fron... Read more
Incident date: Dec 6, 2021
This is an EV. Four times car stopped abruptly in the middle of the freeway. Everything was brought to the notice of dealership but still kept happening. This car has become a death trap for me and my family. I need immediate resolution for this case before something tragic happens.
Incident date: Dec 8, 2021
The contact owns a 2011 Jaguar XF. The contact stated that the fuel gauge would intermittently indicate that the fuel tank was empty while there was fuel in the tank. The contact stated that upon taking the vehicle to the gas station and refueling, the fuel gauge indicated that the fuel tank was full; however, two days later, the fuel gauge indicated that the fuel tank was empty. The contact did n... Read more
JAGUAR
XF
(2011) — ELECTRICAL SYSTEM:INSTRUMENT PANEL:FUEL GAUGE:FUEL LEVEL FLOAT/SENSOR/SENDING UNIT
Feb 28, 2022
Incident date: Dec 8, 2021
The contact owns a 2011 Jaguar XF. The contact stated that the fuel gauge would intermittently indicate that the fuel tank was empty while there was fuel in the tank. The contact stated that upon taking the vehicle to the gas station and refueling, the fuel gauge indicated that the fuel tank was full; however, two days later, the fuel gauge indicated that the fuel tank was empty. The contact did n... Read more
Incident date: Feb 24, 2022
The Rear Differential started making an odd noise. Took it to the dealer where it is now and they said it needs a new rear differential. They are blaming the tires...
Incident date: Apr 5, 2021
I was hit head on and the air bags did NOT deploy
Crash
1 injured
Incident date: Feb 18, 2022
35mph limit road, moderate traffic, speed of 30-35mph suddenly car shows an error message on screen with regards to electrical fault of traction battery and reduced feel of brakes. On a contrary, brakes became extremely hard and unresponsive (zero braking efficiency) - car moving 30mph, no change in forward motion (minor jitter on the steering wheel), barely managed to change lane to avoid collisi... Read more
Incident date: Feb 18, 2022
35mph limit road, moderate traffic, speed of 30-35mph suddenly car shows an error message on screen with regards to electrical fault of traction battery and reduced feel of brakes. On a contrary, brakes became extremely hard and unresponsive (zero braking efficiency) - car moving 30mph, no change in forward motion (minor jitter on the steering wheel), barely managed to change lane to avoid collisi... Read more
Incident date: Feb 18, 2022
35mph limit road, moderate traffic, speed of 30-35mph suddenly car shows an error message on screen with regards to electrical fault of traction battery and reduced feel of brakes. On a contrary, brakes became extremely hard and unresponsive (zero braking efficiency) - car moving 30mph, no change in forward motion (minor jitter on the steering wheel), barely managed to change lane to avoid collisi... Read more
Incident date: Feb 9, 2022
The contact owns a 2010 Jaguar XF. The contact received notification of NHTSA Campaign Number: 20V081000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, a fuel odor was detected. The dealer and Jaguar West Columbia (12500 New Car Dr, Clarksville, MD 21029) were made aware of the failure but info... Read more
Incident date: Jan 21, 2022
Since purchasing this vehicle, I have noticed the smell of gasoline within the cabin of the vehicle. The smell becomes nauseating after a while. I have three small children who complain about the smell inside the cabin and I worry about their safety as well as their mother’s and mine. There have been recalls regarding this issue with this very vehicle, but for some reason mine is not included in... Read more
Incident date: Jan 11, 2022
I took my car for the 35000 mile service and I am needing to replace the lower coolant outlet Y pipe, which has been recalled on Jaguars the same year and manufacturing plant as mine. The part nu,nets are the same ones on the recall. Also the brake axle.? Which I think there may have been a recall. I do t know if you have had any other complaints on this matter, but I feel Jaguar should acknowledg... Read more
Incident date: Jan 11, 2022
I took my car for the 35000 mile service and I am needing to replace the lower coolant outlet Y pipe, which has been recalled on Jaguars the same year and manufacturing plant as mine. The part nu,nets are the same ones on the recall. Also the brake axle.? Which I think there may have been a recall. I do t know if you have had any other complaints on this matter, but I feel Jaguar should acknowledg... Read more
Incident date: Oct 29, 2021
The contact owns a 2018 Jaguar XF. The contact stated that while driving approximately 65-70 mph on the highway, the gear fault indicator light illuminated. The transaxle fractured and the vehicle failed to accelerate. The contact was able to move to the shoulder. The vehicle was towed to the contact's residence. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The ma... Read more
Incident date: Nov 10, 2021
The contact owns a 2021 Jaguar F-Pace. The contact received a recall notification for NHTSA Campaign Number: 21V667000 (Seat Belts) however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not... Read more
Incident date: Nov 1, 2021
The engine has issues where there is a jerk while accelerating at times. I was told of a misfire issue that Jaguars have and have not been corrected. I was driving my 2012 Jaguar XJ on the interstate when it started slowing down. The engine light than appears on the dash and it starts to jerk as I try to speed up to get off the highway it goes from 60mph to 45mph. I take my foot off the gas and pr... Read more
Incident date: Nov 1, 2021
The engine has issues where there is a jerk while accelerating at times. I was told of a misfire issue that Jaguars have and have not been corrected. I was driving my 2012 Jaguar XJ on the interstate when it started slowing down. The engine light than appears on the dash and it starts to jerk as I try to speed up to get off the highway it goes from 60mph to 45mph. I take my foot off the gas and pr... Read more
Incident date: Oct 30, 2021
Fuel tank leaking onto the ground below the trunk when the ignition is turned on.
Incident date: Sep 24, 2021
The contact owns a 2010 Jaguar XK. The contact stated while driving 60 MPH, she smelled an abnormally strong gasoline odor. There were no warning lights illuminated. The contact was able to continue to drive the vehicle. The contact also stated there was gasoline was leaking underneath the passenger’s side door. The manufacturer was notified of the failure and had the vehicle towed to the dealer... Read more
Incident date: Oct 28, 2021
My check engine light came on and car was sputtering and cutting off, I made it to a auto parts store . Looking under the hood they noticed the reservoir coolant tube had leaked and caused a hole in the air intake.
Incident date: May 27, 2021
I was involved in a car accident on May 27, 2021, in which I was rear ended by another vehicle at a high speed rate. My car was completely totaled. To my surprise, not a single airbag deployed and a passenger and I were injured in the accident. I have police reports and photos.
Crash
3 injured
Incident date: Oct 2, 2021
Park assist was engaged. The prompt was to pull forward more. Then the park assist prompted to take hands off the steering wheel. The park assist maneuvered backward into parallel parking. Once it made the turn backing in, it sped up backward with no warnings on the camera or auditory alarms, and hit the vehicle parked behind our vehicle. My vehicle is damaged. The other vehicle is not. This is a... Read more
Crash
Incident date: Sep 26, 2021
Rear view camera and surround view cameras have all failed. Error message received that "Cameras not available"
Incident date: Sep 6, 2021
My vehicle has about 68k miles, I have always serviced the vehicle properly. While driving the car my steering locked up and my vehicle lost all power on a busy road with my children in the car. Luckily we are safe but this is very dangerous. I have had the car inspected by several certified and insured mechanics and the engine pulley broke off of my engine block causing my entire engine and steer... Read more
Incident date: Sep 6, 2021
My vehicle has about 68k miles, I have always serviced the vehicle properly. While driving the car my steering locked up and my vehicle lost all power on a busy road with my children in the car. Luckily we are safe but this is very dangerous. I have had the car inspected by several certified and insured mechanics and the engine pulley broke off of my engine block causing my entire engine and steer... Read more
Incident date: Sep 11, 2021
I was traveling at the legal speed limit of 70 mph on the freeway with no vehicles within 50 yards of my vehicle in all directions. I had been driving for about an hour and was on a bluetooth connected phone call through the car speakers when I heard the sound of glass popping and shattering over my left shoulder. First, I looked in the rear view mirror to see if the hatch window had shattered, b... Read more
Incident date: Sep 14, 2021
The contact owns a 2011 Jaguar XF. The contact stated that while driving at various speeds, an abnormally strong gasoline odor would emit throughout the vehicle with the check engine warning remaining illuminated on the instrument panel. The contact discovered that fuel was leaking from the fuel tank on the passenger’s side of the vehicle. The manufacturer was notified of the failure and informe... Read more
Incident date: Jul 29, 2021
The contact owns a 2015 Jaguar XF. The vehicle was taken to the local dealer for a battery replacement. The contact stated that the central locking system became inoperable. Additionally, the vehicle failed to start. The vehicle was towed to the same dealer and was diagnosed that the starter needed to be replaced. The part was not available for the locking system. The vehicle was not repaired. The... Read more
Incident date: Oct 1, 2020
The contact owns a 2014 Jaguar XJ. The contact stated while driving at various speeds, the low coolant warning light would appear on the instrument panel. The contact stated that she had initially taken the vehicle to an independent mechanic where it was diagnosed with a coolant leak. Despite the repair, the failure immediately recurred. The vehicle was next taken to a dealer where the damaged coo... Read more
Incident date: Aug 23, 2021
I was pulling onto my street and my steering wheel locked. The car was still running and the message said battery not charging. I had never experienced this. I panicked and powered the car off in the middle of the street. I turned it back it i could move forward but the steering wheel was locked. I got the car towed. 3 times because only jaguar can fix the problem. It’s the crankshaft pulley. My... Read more
Incident date: Aug 23, 2021
I was pulling onto my street and my steering wheel locked. The car was still running and the message said battery not charging. I had never experienced this. I panicked and powered the car off in the middle of the street. I turned it back it i could move forward but the steering wheel was locked. I got the car towed. 3 times because only jaguar can fix the problem. It’s the crankshaft pulley. My... Read more
Incident date: Nov 23, 2020
I own a 2016 Jaguar F-Type R. Some of these cars have an inherent manufacturing flaw with the coating on the trim pieces. From my research I discovered that this is a wide ranging problem for their vehicles in geographic locations that are consistently hot. Jaguar Land Rover North America is well aware of this problem. On 1/24/20 I brought my vehicle in for service. On this service call the vehi... Read more
Incident date: Aug 3, 2021
The contact owns a 2011 Jaguar XF. The contact stated that while operating the vehicle, there was an abnormal fuel odor present inside and outside the vehicle. Upon inspection, it was discovered that fuel was leaking underneath the vehicle on the rear passenger’s side. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure. The contact was inf... Read more
Incident date: Feb 1, 2021
The contact owns a 2017 Jaguar F-Pace. The contact stated that the vehicle experienced some jerking, pulling, and skidding with the rear tires. The contact had the tires replaced four times. The contact stated that the vehicle was taken to the dealer and the contact was informed that the lane driver assist was pulling on the rear tires while attempting to keep the vehicle in the lane while the con... Read more
Incident date: Jun 30, 2021
CURRENTLY THE FUEL TANK IS RUPTURED LEAKING FUEL ON THE GROUND. tHE LEAK IS NOT VISIBLE AS TO WHERE IT IS ORIGINATING FROM. tHE LEAK STOPS AFTER THE CAR SITS FOR ABOUT A HALF HOUR. I HAVE NOT TAKEN THE CAR IN FOR INSPECTION. I DID FIND THAT THERE WAS A RECALL FOR THIS POSSIBLE PROBLEM BACK IN 2012 AND WAS WONDERING IF THE MANUFACTURE IS STILL LIABLE FOR THIS PROBLEM EVEN AFTER IT IS FIXED THE ... Read more
Incident date: Dec 17, 2020
The contact owns a 2017 Jaguar F-Pace. The contact stated upon entering the vehicle, the engine failed to turn over while starting the vehicle. The contact stated there was no warning light illuminated. The vehicle was taken to the local dealer and it was diagnosed with the super charger and the engine needing to be replaced. The vehicle was repaired. After retrieving the vehicle, the contact noti... Read more
Fire
Incident date: Jun 25, 2021
My wife's 2005 Jaguar S-Type R leaks fuel, and is worst after refilling the tank. The car frequently loses all engine power while driving with no warning. It frequently refuses to restart, and then I have to have it towed sometimes at great distances from home at a cost of over $700 to my repair shop in Virginia. My wife is now too afraid to drive the car because of the gas fumes, fear of a fire, ... Read more
Incident date: Jun 16, 2021
The contact owns a 2003 Jaguar S. The contact stated that his wife was reversing with the brake pedal being depressed when she lost control of the vehicle and it accelerated on its own almost crashing into pedestrians. The dealer was made aware of the failure but informed the contact that they only repair vehicles made in 2005 and newer and the VIN was not included in a recall. The vehicle was not... Read more
Incident date: Jun 13, 2021
The rear left hand door will not close fully or lock. The door is ajar. The door could open at any time, and during an accident, since it is not latched, would produce results unlike the approved tested vehicle. This is the second time the latch has failed in less than 6 months and will leave the vehicle unsafe to drive. The vehicle has less than 16,000 miles and is stored inside. There is an in... Read more
Incident date: Jun 2, 2021
The contact owns a 2012 Jaguar XJ. The contact stated that when the vehicle was started, the vehicle stalled. The contact performed a diagnostic himself and found that the fuel pump wires were melted and caused the wires to fuse together and caused a short circuit. The contact replaced the fuel pump. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was 67,894.
Fire
Incident date: May 16, 2021
Was driving vehicle downhill on a small hill in Palm Springs when multiple error messages appeared in rapid succession on the information display, including 'traction battery fault - safe to drive with caution'. This was immediately followed by "pull over and stop the car" but before I had the chance to do so ALL the systems in the car ceased to operate and all electrical systems shut down. The br... Read more
Incident date: May 16, 2021
Was driving vehicle downhill on a small hill in Palm Springs when multiple error messages appeared in rapid succession on the information display, including 'traction battery fault - safe to drive with caution'. This was immediately followed by "pull over and stop the car" but before I had the chance to do so ALL the systems in the car ceased to operate and all electrical systems shut down. The br... Read more
Incident date: May 16, 2021
Was driving vehicle downhill on a small hill in Palm Springs when multiple error messages appeared in rapid succession on the information display, including 'traction battery fault - safe to drive with caution'. This was immediately followed by "pull over and stop the car" but before I had the chance to do so ALL the systems in the car ceased to operate and all electrical systems shut down. The br... Read more
Incident date: Apr 5, 2021
IN MY 2019 JAGUAR F PACE, I WAS STOPPED, WAITING FOR THE CAR IN OPPOSITE LANE TO PASS SO I COULD CROSS LEFT INTO MY DRIVEWAY. THE OTHER DRIVER CROSSED THE YELLOW LINES HITTING ME HEAD ON AT ABOUT 45 MPH. MY AIR BAGS NEVER DEPLOYED. THE OTHER DRIVERS DID YET MINE DID NOT, NO WARNINGS FROM DRIVE PACKAGE OR ADAPTIVE DYNAMICS SHOWED. CAR IS TOTALED, NOT ONE AIRBAG DEPLOYED.
Crash
1 injured
Incident date: Apr 12, 2021
IT STARTED WITH A LOW COOLANT LEVEL SIGN ON MY DASHBAORD ! NEXT THING I NOTICED WAS A LEAK. AFTER, A LITTLE CLICKING NOISE TOOK IT TO THE DEALER TURNS OUT ITS THE COOLANT AND HAS TO BE REPLACED WITH THE HOSES 3,500 WORTH.