Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 3,627 complaints for JAGUAR
Incident date: May 2, 2019
Since April of this year, the car has consistently had problems! A few months ago, it started turning off suddenly!! Yes, suddenly even while driving! This was very alarming. I took it to the dealer in Cincinnati where it stayed for almost a month to be fixed! Then towards the end of August, it started running out of charge / not charging after driving a few miles with a dashboard warning to "sto... Read more
Incident date: May 2, 2019
Since April of this year, the car has consistently had problems! A few months ago, it started turning off suddenly!! Yes, suddenly even while driving! This was very alarming. I took it to the dealer in Cincinnati where it stayed for almost a month to be fixed! Then towards the end of August, it started running out of charge / not charging after driving a few miles with a dashboard warning to "sto... Read more
Incident date: May 2, 2019
Since April of this year, the car has consistently had problems! A few months ago, it started turning off suddenly!! Yes, suddenly even while driving! This was very alarming. I took it to the dealer in Cincinnati where it stayed for almost a month to be fixed! Then towards the end of August, it started running out of charge / not charging after driving a few miles with a dashboard warning to "sto... Read more
Incident date: Sep 28, 2022
My car pulls to the right very hard where I have to hold the steering wheel with both hands. It also pulls to the left very hard and again I have to hold the steering wheel with both hands. It's not out of line. It feels as though its in the power steering which I am a bit concerned. I think it's dangerous to drive. I tried to make an appointment with Jaguar Dealership Service and can't get i... Read more
Incident date: Oct 1, 2022
The contact owns a 2014 Jaguar XF. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.
Incident date: Sep 6, 2022
I was driving on the highway at about 65 MPH and the car just locked up and stopped working. Everything on the dashboard began flashing. Luckily I had enough momentum to pull over to the side of the road. I took it to Tacoma Jaguar who refused to even diagnose it for over two weeks. When they finally diagnosed it they informed my husband and myself that the timing belt snapped and I needed an enti... Read more
Incident date: Jul 20, 2022
The contact owns a 2011 Jaguar XF. The contact stated while driving 50-60 MPH, the vehicle unintendedly turned off in the middle of the highway and the gear shifter retracted into the console, preventing her from shifting into gear. Additionally, the doors locked and the contact was unable to exit the vehicle. There was no warning light illuminated. The contact was able to restart the vehicle afte... Read more
Incident date: Sep 11, 2022
While driving a 2022 Jaguar I-Pace for 60 miles, the car came to a stop sign near its destination. At this point, the car would stutter and shake when attempting to accelerate, simultaneously the car would roll back since there was a slight decline in the road. Brakes were full functional throughout this time. However, no warnings were shown during the occurrence and by the time the driver was abl... Read more
Incident date: Sep 11, 2022
While driving a 2022 Jaguar I-Pace for 60 miles, the car came to a stop sign near its destination. At this point, the car would stutter and shake when attempting to accelerate, simultaneously the car would roll back since there was a slight decline in the road. Brakes were full functional throughout this time. However, no warnings were shown during the occurrence and by the time the driver was abl... Read more
Incident date: Sep 11, 2022
While driving a 2022 Jaguar I-Pace for 60 miles, the car came to a stop sign near its destination. At this point, the car would stutter and shake when attempting to accelerate, simultaneously the car would roll back since there was a slight decline in the road. Brakes were full functional throughout this time. However, no warnings were shown during the occurrence and by the time the driver was abl... Read more
Incident date: Sep 9, 2022
Sudden loss of coolant while driving, without any prior warning lights. In my opinion that is unacceptable in a car with a little over 30k miles. F-Type forums all over the world would indicate this is a relatively common issue with some of the pipes under the supercharger being the suspected issue. Enough of an issue that I believe Jaguar redesigned those parts for newer model years, however ther... Read more
Incident date: Jul 22, 2022
There has been random frequent issues with some of the safety features failing or deactivating. The issues is presented as an alert popping up saying the “Blind Spot System Not Available”, then when putting the car it to reverse I also get the message “Reverse Traffic Detection Not Available”. On some occasions the issue presents as the alert for “AEB Not Available”. The issue or alert... Read more
Incident date: Jul 22, 2022
There has been random frequent issues with some of the safety features failing or deactivating. The issues is presented as an alert popping up saying the “Blind Spot System Not Available”, then when putting the car it to reverse I also get the message “Reverse Traffic Detection Not Available”. On some occasions the issue presents as the alert for “AEB Not Available”. The issue or alert... Read more
Incident date: Jul 22, 2022
There has been random frequent issues with some of the safety features failing or deactivating. The issues is presented as an alert popping up saying the “Blind Spot System Not Available”, then when putting the car it to reverse I also get the message “Reverse Traffic Detection Not Available”. On some occasions the issue presents as the alert for “AEB Not Available”. The issue or alert... Read more
Incident date: Aug 29, 2022
The contact owns a 2011 Jaguar XF. The contact stated that after parking the vehicle, an abnormally strong fuel odor was detected. Upon inspection, the contact noticed fuel leaking from the fuel tank fuel outlet flange. The dealer was made aware of the failure and scheduled an upcoming appointment. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The ... Read more
Incident date: Aug 9, 2020
My car also has the ongoing issue of the panel located between my speedometer and odometer the screen will randomly flicker and go out and then come back on I have notice the temperature when it's hot affects it worse that the winter but it happens all the time which scares me as I don't k ow when my car has issues as this is the only area that it will tell me my car is overheating amongst other n... Read more
Incident date: Jul 21, 2022
I have read several reports of my specific model of car with a flange issue in the fuel rail system and yet my car is not apart of this recall it smells of gas and I'm sure it's regarding this same defect. I have no check engine light on my gas is being consumed at a faster rate than expected and yet I'm being told my car isn't affected which it is. This is the issue why don't you all add these ve... Read more
Incident date: Aug 9, 2020
My car also has the ongoing issue of the panel located between my speedometer and odometer the screen will randomly flicker and go out and then come back on I have notice the temperature when it's hot affects it worse that the winter but it happens all the time which scares me as I don't k ow when my car has issues as this is the only area that it will tell me my car is overheating amongst other n... Read more
Incident date: Aug 12, 2022
I was driving at a high speed. 65 mph and went to accelerate to pass another vehicle and when I pushed the gas there was no power, the steering wheel locked up and I went off the side of the barley missing the ditch and then stopped. The i tried to restart it and the check engine light came of and after a couple attempts I had to have it towed to Jaguar of tacoma. My car is a 2024 with only 46000... Read more
Incident date: Aug 12, 2022
I was driving at a high speed. 65 mph and went to accelerate to pass another vehicle and when I pushed the gas there was no power, the steering wheel locked up and I went off the side of the barley missing the ditch and then stopped. The i tried to restart it and the check engine light came of and after a couple attempts I had to have it towed to Jaguar of tacoma. My car is a 2024 with only 46000... Read more
Incident date: Aug 12, 2022
I was driving at a high speed. 65 mph and went to accelerate to pass another vehicle and when I pushed the gas there was no power, the steering wheel locked up and I went off the side of the barley missing the ditch and then stopped. The i tried to restart it and the check engine light came of and after a couple attempts I had to have it towed to Jaguar of tacoma. My car is a 2024 with only 46000... Read more
Incident date: Aug 8, 2022
Tire size 275/40/ZR 19. Unexpected tire wear. Have replaced twice in one year. Each set lasting about 5k miles. Current set lost air without puncture. All tread gone. verified proper inflation and appropriate driving style on AWD vehicle. Front tires are different size and appear to have held up better. Last incident led to flat tire and the need to change to spare on the side of a highway
Incident date: Aug 9, 2022
When it rains, the trunk fills with water killing the batter and causing all kinds of electrical problems. This issue is well documented and confirmed by doing a simple Google search “Water on the Jaguar XE trunk” or visit any of the Jaguar forums that are filled with complaints about water filling the truck of the Jaguar XE model, e.g. https://www.xeforums.co.uk/threads/the-dreaded-water-lea... Read more
Incident date: Aug 3, 2022
The dealer said that they fixed the recall, which is not true, because it came back so fast, it just unreal, the manufacture is one who should care about that, i was driving my kid to school wen the car started to shake badly, so i thought its kunda danger to my family !
Incident date: Aug 3, 2022
The dealer said that they fixed the recall, which is not true, because it came back so fast, it just unreal, the manufacture is one who should care about that, i was driving my kid to school wen the car started to shake badly, so i thought its kunda danger to my family !
Incident date: Jun 16, 2022
LOUD POPPING NOISE FOLLOWED BY LOW COOLANT MESSAGE FLASHING AND WHITE SMOKE VEHICLE LOST POWER AND STEERING BECAME DIFFICULT WHILE DRIVING UNTIL VEHICLE REFUSED TO GO AS I TRIED TO PULL INTO A GAS STATION THE VEHICLE BECAME DISABLED, AND CAUSED A SINGLE VEHICLE CRASH, AND THE BUMPER AND DRIVER HEAD LIGHT WHICH I JUST PAID TO REPAIR IS NO GOOD AS A RESULT, AND POLICE HAD TO USE THEIR PATROL CARS I... Read more
Crash
Incident date: Jun 16, 2022
LOUD POPPING NOISE FOLLOWED BY LOW COOLANT MESSAGE FLASHING AND WHITE SMOKE VEHICLE LOST POWER AND STEERING BECAME DIFFICULT WHILE DRIVING UNTIL VEHICLE REFUSED TO GO AS I TRIED TO PULL INTO A GAS STATION THE VEHICLE BECAME DISABLED, AND CAUSED A SINGLE VEHICLE CRASH, AND THE BUMPER AND DRIVER HEAD LIGHT WHICH I JUST PAID TO REPAIR IS NO GOOD AS A RESULT, AND POLICE HAD TO USE THEIR PATROL CARS I... Read more
Crash
Incident date: Jun 16, 2022
LOUD POPPING NOISE FOLLOWED BY LOW COOLANT MESSAGE FLASHING AND WHITE SMOKE VEHICLE LOST POWER AND STEERING BECAME DIFFICULT WHILE DRIVING UNTIL VEHICLE REFUSED TO GO AS I TRIED TO PULL INTO A GAS STATION THE VEHICLE BECAME DISABLED, AND CAUSED A SINGLE VEHICLE CRASH, AND THE BUMPER AND DRIVER HEAD LIGHT WHICH I JUST PAID TO REPAIR IS NO GOOD AS A RESULT, AND POLICE HAD TO USE THEIR PATROL CARS I... Read more
Crash
Incident date: Mar 21, 2022
Car shutdown powers completely off in rush hour speed traffic and will not do anything cant get it in gear or anything do to faulty electric components and faulty fuel pump and its components this is completely a fatality waiting to happen for the car owners and the on coming traffic vehicles this is real bad this also made me and my wife anniversary day the worst ever we are scorn for life
Crash
Incident date: Mar 21, 2022
Car shutdown powers completely off in rush hour speed traffic and will not do anything cant get it in gear or anything do to faulty electric components and faulty fuel pump and its components this is completely a fatality waiting to happen for the car owners and the on coming traffic vehicles this is real bad this also made me and my wife anniversary day the worst ever we are scorn for life
Crash
Incident date: Mar 21, 2022
Car shutdown powers completely off in rush hour speed traffic and will not do anything cant get it in gear or anything do to faulty electric components and faulty fuel pump and its components this is completely a fatality waiting to happen for the car owners and the on coming traffic vehicles this is real bad this also made me and my wife anniversary day the worst ever we are scorn for life
Crash
Incident date: Jul 5, 2022
The contact owns a 2018 Jaguar F-Pace equipped with Continental Tires, Tire Line: Cross Contact XL Sport, Tire Size 265/40/R22, DOT Number: HW6FD44K. The contact stated that while his wife was driving approximately 75 MPH, there was a loud pop coming from the rear-end of the vehicle. The contact stated that his wife saw no warning lights illuminated. The contact stated that his wife was able to sa... Read more
Incident date: Apr 1, 2022
The contact owns a 2022 Jaguar F-Pace. The contact stated that while at a complete stop, the vehicle would intermittently shift into neutral(N) independently without warning. Due to the failure, the vehicle would fail to accelerate forward upon the depression of the accelerator pedal. The contact would be forced to shift the vehicle into park(P) and then into drive(D) in order to resume normal dri... Read more
Incident date: Apr 1, 2022
The contact owns a 2022 Jaguar F-Pace. The contact stated that while at a complete stop, the vehicle would intermittently shift into neutral(N) independently without warning. Due to the failure, the vehicle would fail to accelerate forward upon the depression of the accelerator pedal. The contact would be forced to shift the vehicle into park(P) and then into drive(D) in order to resume normal dri... Read more
Incident date: Jun 1, 2022
The contact's son owns a 2017 Jaguar XF. The contact stated that there was water inside the trunk of the vehicle where the battery was located. The contact was unaware of the location of the leak. The contact stated that the electrical wiring was corroded from the water intrusion. The contact was concerned that the electrical system might fail due to the failure. The contact's son reached out the ... Read more
Incident date: Jun 1, 2022
The contact's son owns a 2017 Jaguar XF. The contact stated that there was water inside the trunk of the vehicle where the battery was located. The contact was unaware of the location of the leak. The contact stated that the electrical wiring was corroded from the water intrusion. The contact was concerned that the electrical system might fail due to the failure. The contact's son reached out the ... Read more
Incident date: Jun 10, 2022
Car shuts down constantly with no warnings, took it to the dealership twice same and I still have the same issue. It’s been an issued since I bought the car a year ago
Incident date: Jun 10, 2022
Car shuts down constantly with no warnings, took it to the dealership twice same and I still have the same issue. It’s been an issued since I bought the car a year ago
Incident date: May 18, 2022
I was backing out of the Post office downtown Evansville Indiana on E sycamore street when I heard a thud and my right front tire was leaning in and front bumper on ground the ball joint broke causing my upper control arm to snap. The cops impounded it it's at Tristate towing in Evansville Indiana
Incident date: Jun 15, 2021
There have been constant issues with this vehicle. The car has a strong odor of gasoline when driven. No alarms or indicators tells me that there is a problem. There have been safety recalls on this particular model that have the exact same issues but when checked my vin number is not listed. This needs to be investigated because I believe that this is an continuance of the same issues that h... Read more
Incident date: Mar 15, 2022
The contact owns a 2017 Jaguar F-Pace. The contact stated that extra travel time was needed for the vehicle to come to a complete stop with an abnormal, screeching sound coming from the vehicle without warning. The contact took the vehicle to the dealer and had the braking system repaired; however, the failure persisted. In addition to the brake failure, the contact stated that the vehicle began t... Read more
Incident date: Mar 15, 2022
The contact owns a 2017 Jaguar F-Pace. The contact stated that extra travel time was needed for the vehicle to come to a complete stop with an abnormal, screeching sound coming from the vehicle without warning. The contact took the vehicle to the dealer and had the braking system repaired; however, the failure persisted. In addition to the brake failure, the contact stated that the vehicle began t... Read more
Incident date: May 11, 2022
I tried to move my Jaguar I-Pace car yesterday - totally unresponsive. Finally got a door to open; dash said the car had zero miles (it had 140 available when last shut off). Then got a "Charging System Fault" message. Dash info kept turning off. Car won't accept electricity to charge, charging panel lights kept flashing, then all the doors locked and the alarm went off, with no way to turn it off... Read more
Incident date: Apr 9, 2022
The Gear shifter from park to drive is stuck in Drive and won’t come out
Incident date: Apr 22, 2014
The contact owns a 2003 Jaguar S-Type. The contact stated while driving approximately 20-25 MPH, the vehicle would shift into reverse independently and would lock up while the gear shifter was in a drive(D). The gear box fault warning light was illuminated. The contact depressed the accelerator pedal in order to continue to drive. Additionally, the contact stated that while at a complete stop with... Read more
Incident date: Apr 21, 2022
This has happened to us 3 times where we would have between 17-25 miles left on gas in our car and the vehicle would completely shut down on us; once on the freeway and once on an extremely busy street. Once the car shuts down, we can turn it on in terms of lights, music etc. however the car will not come back on to drive. I’ve reported this to jaguar in San Francisco more than once and they kee... Read more
Incident date: Apr 21, 2022
This has happened to us 3 times where we would have between 17-25 miles left on gas in our car and the vehicle would completely shut down on us; once on the freeway and once on an extremely busy street. Once the car shuts down, we can turn it on in terms of lights, music etc. however the car will not come back on to drive. I’ve reported this to jaguar in San Francisco more than once and they kee... Read more
Incident date: Apr 21, 2022
This has happened to us 3 times where we would have between 17-25 miles left on gas in our car and the vehicle would completely shut down on us; once on the freeway and once on an extremely busy street. Once the car shuts down, we can turn it on in terms of lights, music etc. however the car will not come back on to drive. I’ve reported this to jaguar in San Francisco more than once and they kee... Read more
Incident date: Oct 1, 2021
the engine stopped working. The dealer said a new was required since the engine no longer had enough compression in one cylinder. The car had only 83,000 miles. In talking with other repair shops, they said this is a common feature in many 2015 XFs.
Incident date: Jan 19, 2022
Well driving down the hwy the steering wheel became really stiff 75 mph dash said loss of power steering assist.. later on vehicle did regain power steering .. second time was well making a u turn steering wheels was jurked out of had.. display had same message .. steering has not regained