Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 3,676 complaints for JAGUAR
Incident date: May 19, 2023
I bought this car from someone recently and was unaware of the engine recall, I did checking and found that there's a recall on the engine, it's knocking, can't be driven, it has 128,000 miles on odometer, does the recall expire because I read that they never expire, I love the car and would really like to have it repaired.
Incident date: May 7, 2023
The contact owns a 2022 Kia Soul. The contact stated that while at a complete stop, the vehicle lost motive power. No warning light was illuminated. The contact shifted to park(P) and turned off the vehicle to correct the failure. The contact related the failure to the STOP/START feature. The vehicle was taken to the dealer; however, no failure was found. The vehicle was not repaired. The manufact... Read more
Incident date: May 5, 2023
I purchased a 2016 Hyundai Sonata 2.4L with the Theta II engine back in December 2016. I purchased it as a Hyundai Certified Pre-owned (CPO) vehicle, with the 10 year, 100,000 mi powertrain warranty. The car had approximately 36,000 mi on the odometer. Starting at about 60,000 mi on the odometer, I began to notice excessive engine oil consumption. The factory has made attempts to remedy the issue... Read more
Incident date: May 1, 2020
Knock Sensor, ECM, Engine stalling and loss of connection. Resulting in flashing engine light. Low acceleration. Power reduced to 40 and below Engine misfire.
Incident date: Aug 20, 2022
Loss of acceleration while driving and upon attempting to engage acceleration after stopping. This has been occurring since the vehicle was purchased, used, from a dealership in Sept 2021. The dealership kept the car for 3 months after my initial concern was submitted, (received back right before Christmas of 2022) however, they "could not find anything wrong" and would not agree to replace the ... Read more
Incident date: Apr 5, 2023
The contact owns a 2017 Volkswagen Passat. The contact stated that while his wife was driving at an undisclosed speed, the brake fluid warning light illuminated. The contact then stated that he became aware that brake fluid had leaked from an unknown location and that the brake fluid reservoir needed to be refilled. The contact stated that after driving for a few blocks, he had to refill the reser... Read more
Incident date: Mar 4, 2023
The contact owns a 2015 Ford Escape. The contact stated that while attempting to close the rear driver’s side door, the door failed to latch securely. The door ajar warning alert indicated that the door was open. The contact stated that she used a rope to keep the door closed. The contact was concerned that one of her children could fall out of the vehicle if the door opened while driving. The v... Read more
Incident date: Mar 4, 2023
The contact owns a 2021 Ram 2500. The contact received notification of NHTSA Campaign Numbers: 22V835000 (Power Train), 22V904000 (Structure), and 23V060000 (Electrical System) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer w... Read more
Incident date: Mar 21, 2023
The contact owns a 2018 Toyota C-HR. The contact stated that while parking the vehicle in the driveway after the vehicle had been serviced at the dealer, he heard an abnormal sound coming from the front driver’s side door. The vehicle was taken back to the dealer, where it was diagnosed that the impact intrusion prevention bar had fractured and fell inside the door. The dealer informed the conta... Read more
Incident date: Mar 27, 2023
The contact owns a 2022 Ford Bronco Sport. The contact received notification of NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact... Read more
Incident date: Jan 25, 2023
Car slow down and stop and cannot start in traffic….
Incident date: Jan 25, 2023
Car slow down and stop and cannot start in traffic….
Incident date: Jan 25, 2023
Car slow down and stop and cannot start in traffic….
Incident date: Mar 26, 2023
Was driving down the road at 65 and the truck shut down completely and had control of steering that time. Put truck in neutral and it restarted. Then was in a gas station getting gas then went to pull out after filling up and the wheels jerked and almost broke my wrist the instrument cluster said stibilatrac and shut down. Went to restart then the instrument panel said lower driver window then... Read more
Incident date: Feb 1, 2016
At highway speeds when driving over surface imperfections, the jeep randomly and suddenly starts to wobble uncontrollably, with a significant wobble in the steering wheel. This wobbling goes away when the vehicle slows down, but pops up again in a random manner when driving over any surface imperfection / bump / road seam at highway speeds
Incident date: May 13, 2022
We purchased this vehichle and the steering wheel has a slit through it like its been deployed i would like to make sure it is safe also the side passenger seat the front seems like something is pocking you through the seat like it is not supposed to be there also the whole steering system seems off and not safe . I would like it to be noted and a recall should be made before injury to anyone.
Incident date: May 13, 2022
We purchased this vehichle and the steering wheel has a slit through it like its been deployed i would like to make sure it is safe also the side passenger seat the front seems like something is pocking you through the seat like it is not supposed to be there also the whole steering system seems off and not safe . I would like it to be noted and a recall should be made before injury to anyone.
Incident date: Feb 25, 2023
Passenger airbag sensor is faulty. It is available for inspection upon request. My passenger is at risk if the airbag does not deploy in case of an accident. Yes, I found out that the sensor had been replaced before, which did not resolve the issue. No. I got notifications right away after purchasing the vehicle. This appears to be a very common issue for gen 1 and 2 Chevrolet Volts. 2012-2... Read more
Incident date: Jan 1, 2015
The vehicle hesitates and then jerks forward when accelerating from a stop. This symptom is more apparent when the vehicle is cold before it has warmed up. The car is available for inspection if requested. It put my safety and the safety of others at risk because the acceleration is unpredictable. This danger is apparent when trying to slowly pull through a crowded parking lot and the car accelera... Read more
Incident date: Jun 26, 2022
my car has stalled multiple times while in use, on the highway. VERY SCARRY!
Incident date: Oct 22, 2021
The contact's son owns a 2014 Ford Fiesta. The contact stated that the vehicle had experienced an engine cooling system failure and was repaired. The contact later became aware that the VIN was included in NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling) that he related to the failure. The contact stated while his son was was at a complete stop at the traffic light, the vehicle stalled... Read more
Incident date: Oct 18, 2022
Gear selector sticks at start-up and doesn't raise up to engage the car out of park. Have turn off the vehicle and re-start for the gear selector to raise. Trunk hatch will sometimes raise only part-way. Interior light panels for trunk button do not illuminate.
Incident date: Oct 18, 2022
Driver’s side black plastic A pillar windshield trim piece detached as I was driving on the highway. Startled me but I kept my composure. No other damage. Piece could have hit another vehicle behind me or a motorcyclist. When I stopped I confirmed the piece missing. Seems only held on by tape and Velcro
Incident date: Oct 18, 2022
With auto-pilot engaged the Tesla came to an abrupt stop on an Interstate. Possibly this contributed to the Tesla being rear ended. There was another vehicle stopped ahead of the Tesla so stopping was the correct action but the Tesla auto-pilot braked abruptly. There was adequate distance between the Tesla and the car in front of it when it stopped.
Crash
Incident date: Jan 28, 2023
Heard popping under car while driving noticed there appeared to be an issue with rear control arm removed rear tires and found both rear control arms to be broken and rubbing frame one free hanging and the other in a bind
Incident date: Jan 28, 2023
This past week, I was sitting at a red light with my foot on the brake (not the gas) and all of sudden, my truck slammed into gear hard enough that I thought I was rear ended. I actually had to look to see if a car did hit me. This happened to me twice this week. Also, several times this week, I was just letting go of the brake and the car slammed into gear, jolting the car as well. just letti... Read more
Incident date: Jan 28, 2023
Tune up does not last for more than 1 year. It is completely destroyed even when everything is replaced brand new. It is a huge fire hazard. Everything is cooked like a furnace. Mechanics are not willing to put the effort in doing tune ups and repairs. I do a tune up on the Car once a year. I memorized every mechanical problem on that car, just so I can keep a sharp eye ... Read more
Incident date: Jan 2, 2023
1. When the start/stop fuel conservation system is engaged the vehicle intermittently powers off. I then have to push the start button to restart the vehicle 2. When the vehicle is engaged in sports and dynamic mode it intermittently stalls or locks up in 2nd gear
Incident date: Jan 2, 2023
1. When the start/stop fuel conservation system is engaged the vehicle intermittently powers off. I then have to push the start button to restart the vehicle 2. When the vehicle is engaged in sports and dynamic mode it intermittently stalls or locks up in 2nd gear
Incident date: Dec 20, 2022
My safety bag warning light has been coming on and off. I have no accidents or anything mechanically done to cause this to trigger. In addition, I never knew my seats had any memory as I have never used this option since I've purchased the vehicle in 2019. At times my driver seats moves on its own, without me touching anything.
Incident date: Dec 20, 2022
My safety bag warning light has been coming on and off. I have no accidents or anything mechanically done to cause this to trigger. In addition, I never knew my seats had any memory as I have never used this option since I've purchased the vehicle in 2019. At times my driver seats moves on its own, without me touching anything.
Incident date: Dec 1, 2022
I was driving my 2012 Jaguar XF on Highway 75 my car began to go from drive to neutral and changing gears on his own and I almost got hit by a semi-truck with the vehicle slowing down eventually I made it home with the vehicle and put it in park and never came out park again, the gear box had locked up that I was told by a local Jaguar repair shop. I could have lost my life that day with that car... Read more
Incident date: Dec 1, 2022
I was driving my 2012 Jaguar XF on Highway 75 my car began to go from drive to neutral and changing gears on his own and I almost got hit by a semi-truck with the vehicle slowing down eventually I made it home with the vehicle and put it in park and never came out park again, the gear box had locked up that I was told by a local Jaguar repair shop. I could have lost my life that day with that car... Read more
Incident date: Dec 1, 2022
I was driving my 2012 Jaguar XF on Highway 75 my car began to go from drive to neutral and changing gears on his own and I almost got hit by a semi-truck with the vehicle slowing down eventually I made it home with the vehicle and put it in park and never came out park again, the gear box had locked up that I was told by a local Jaguar repair shop. I could have lost my life that day with that car... Read more
Incident date: Nov 23, 2022
I have done lots of research and have noticed that there is a lot of issues that the F-Pace has been experiencing with the turbocharger. At some point Jaguar needs to take responsibility and call for a recall. Its a shame that a vehicle that represents prestige has been found to not be a reliable vehicle and to top it all off the parts are over priced. $2500 cost is a lot of money to spend for a v... Read more
Incident date: Oct 28, 2022
The contact owns a 2011 Jaguar XF. The contact stated when the vehicle was started, there was an abnormal gasoline odor surrounding the vehicle. The contact stated that there was no gasoline odor inside the cabin of the vehicle, only outside of the vehicle. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the fuel tank flange assembly needed to be rep... Read more
Incident date: Dec 10, 2020
From Day 1 of purchase, I have been unable to enter the vehicle or start it easily due to a recurring failure of the Transceiver Part # T4K1278. I have had six (6) dealership visits to rectify this concern. The part (T4K8326 Antenna) has been replaced once when I was not able to open the vehicle after multiple attempts. This did not solve the issue. The last dealership visit indicated the Tran... Read more
Incident date: Nov 22, 2022
The contact owns a 2019 Jaguar F-Pace. The contact stated that while driving forward into a parking space and depressing the brake pedal to stop, the vehicle suddenly experienced unintended acceleration causing the vehicle to drive forward and crash into the rear of a second parked vehicle. During the incident, the contact sustained a neck and head injury which did not require medical treatment. T... Read more
Crash
1 injured
Incident date: Nov 19, 2022
Front and rear cameras inoperative below 32F. This happens every winter. Car parked in warm garage overnight. Back out and drive sufficient miles (at least 10?) and find cameras "unavailable" per display message. Cameras in side mirrors work though. The lack of the back up camera violates the FMVSS requirement for the camera to activate within 2 seconds of reverse engagement. I have not yet report... Read more
Incident date: Nov 11, 2022
Vehicle has one open recall. Recall has been corrected by Jaguar per their statements. However, refuse to report fix to NHTSA so updates can be made to the database.
Incident date: Nov 4, 2022
Fuel tank is leaking fuel from the top of the tank. Fuel is visibly leaking, I must exit the vehicle to air out and breathe. I’ve had multiple medical visits for headaches. Jaguar/Land Rover has had multiple fuel recalls, but have told me my car is not covered.
Incident date: Oct 5, 2022
I was driving through Kroger shopping center and I drove between two cars and my car suddenly accelerated and I had to stand on the brakes to avoid hitting a man loading groceries into his car.This was a frightening experience, which I'm afraid will happen again and I won't be so luck.I purchased the car Oct 14 2022 and supposedly have a power train warranty after 1 month and 1000 miles.My name i... Read more
Incident date: Jun 29, 2022
Purchased 2022 Jaguar Fpace SVR, delivered in June with no spare key. Ray Catena Jaguar advise Jaguar would supply spare key soon. It is now November and still no spare key. Jaguar Corporate Customer Service, Mahwah, NJ gave a poor response "contact your Retailer Parts Department." Ray Catena did not appreciate that response because Parts Department has no information on spare key. Then sent a ema... Read more
Incident date: Sep 28, 2022
The BCCM in a high number of 2019 Jaguar iPace cars are going bad. The BCCM is the main charging component of the vehicle that controls the electrical system and creates a huge hazard and series of malfunctions when it goes bad. It renders the car immobile and you can not charge it. The dealerships and Jaguar North America refuse to recognize this. There is a significant backorder of these part... Read more
Incident date: Sep 28, 2022
The BCCM in a high number of 2019 Jaguar iPace cars are going bad. The BCCM is the main charging component of the vehicle that controls the electrical system and creates a huge hazard and series of malfunctions when it goes bad. It renders the car immobile and you can not charge it. The dealerships and Jaguar North America refuse to recognize this. There is a significant backorder of these part... Read more
Incident date: Sep 28, 2022
The BCCM in a high number of 2019 Jaguar iPace cars are going bad. The BCCM is the main charging component of the vehicle that controls the electrical system and creates a huge hazard and series of malfunctions when it goes bad. It renders the car immobile and you can not charge it. The dealerships and Jaguar North America refuse to recognize this. There is a significant backorder of these part... Read more
Incident date: Oct 20, 2022
I have a 2011 Jaguar XJL Supercharged with 65,000 miles that has a knocking noise and is in restricted performance mode. The timing chain and tensioner were replaced by a shop, but that did not fix the issue and I’ve been told there is internal engine damage. The internal engine damage has not been identified. The car itself is in excellent shape, but I don’t know how to proceed to address the... Read more
Incident date: Sep 24, 2022
JUST PULLED ONTO THE INTERSTATE AND WAS EXCELLING, (55 MPH) HEARD WHAT SOUNDED LIKE "POP" AND THE CAR IMMEDIATELY WENT INTO A "RESTRICTED PERFORMANCE" MODE. I PULLED OVER IMMEDIATELY TO SEE IF I HAD POPPED A TIRE; HOWEVER WHITE SMOKE WAS PLUMMING FROM THE EXHAUST. I COULDN'T DRIVE MY CAR AT ALL. I THEN CONTACTED ROADSIDE AND THEY PICKED THE CAR UP. THEN CALLED JAGUAR OF IN ATLANTA AND DESCRIBED ... Read more
Incident date: Sep 24, 2022
JUST PULLED ONTO THE INTERSTATE AND WAS EXCELLING, (55 MPH) HEARD WHAT SOUNDED LIKE "POP" AND THE CAR IMMEDIATELY WENT INTO A "RESTRICTED PERFORMANCE" MODE. I PULLED OVER IMMEDIATELY TO SEE IF I HAD POPPED A TIRE; HOWEVER WHITE SMOKE WAS PLUMMING FROM THE EXHAUST. I COULDN'T DRIVE MY CAR AT ALL. I THEN CONTACTED ROADSIDE AND THEY PICKED THE CAR UP. THEN CALLED JAGUAR OF IN ATLANTA AND DESCRIBED ... Read more
Incident date: May 2, 2019
Since April of this year, the car has consistently had problems! A few months ago, it started turning off suddenly!! Yes, suddenly even while driving! This was very alarming. I took it to the dealer in Cincinnati where it stayed for almost a month to be fixed! Then towards the end of August, it started running out of charge / not charging after driving a few miles with a dashboard warning to "sto... Read more