Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 3,676 complaints for JAGUAR
Incident date: Mar 14, 2024
The contact owns a 2019 Honda Accord. The contact stated that while driving at approximately 75 MPH, the vehicle stalled. The contact was able to pull over to the shoulder of the road. No warning lights were illuminated. The vehicle was driven to a local dealer where it was diagnosed that the wheel bearings had failed and needed to be replaced. The vehicle was not repaired. Additionally, the conta... Read more
Incident date: Mar 5, 2024
Steering wheel sticks. Need to jerk it out of a what seems like a locked position when driving. Steering wheel jerks while making a clicking sound.
Incident date: Mar 5, 2024
(1). Electrical wire related to passenger airbag function is allowed for rodent chewing. I was told by technician that if this wire chewed by rodent or broken, passenger air bag will not function at all when there is an impact or an accident. I'm not really sure whether the driver will be even alerted whenever this wire is broken. This is simply a design fault because such an important wire should... Read more
Incident date: Feb 18, 2024
Tesla is using camera-only detection for Forward Collision Warning system and this leads to numerous false positive alerts. I'm filing a complaint because this did occur today (March 5, 2024), but this has happened countless times in my 2 years of ownership. This particular incident was triggered by cars parked along a curved street, while traveling approximately 20 mph with no other vehicles arou... Read more
Incident date: Feb 4, 2024
Since owning vehicle with around 60k, 2 serpentine belts have been replaced, high pressure hose replaced, water pump is now failing. Looking online, this vehicle has been plagued with issues and no recalls? A failing water pump from 2011 models on? Not sure how a car can have over $10k in problems and no recalls.
Incident date: Feb 22, 2024
While in stop and go traffic my foot was easing off of brake to role forward. The vehicle began a rapid acceleration. I was able to for the brake pedal down but rear tires began spinning and rpm shot up. Applied left foot on brake pedal and with all my strength pressed brake. The vehicle moved forward almost impacting car in front. I was able to angle vehicle while braking without collision. The r... Read more
Incident date: Jan 12, 2024
This morning 2/20/2024 I was driving up a main commercial street in traffic, going about 10 -15 mph. I did not have my foot in the accelerator or brake as I was on a very slight incline. Suddenly, the car accelerated, made a roaring sound as if the accelerator had been stepped on strongly and started to jerk forward. I jammed on the brake and stopped the car. I did not hit the car in front of m... Read more
Incident date: Jan 12, 2024
My lights keep going out as I`m driving at night time so i can not go any where at night time I was almost hit head on this the second time this happened when I called Kia 3 times now the dealer i purchased it at they keep giving me a run around I have the extended warranty also electrical warranty which i paid extra for they still want to tell me these things aren`t covered.My vehicale has not ha... Read more
Incident date: Jan 12, 2024
Burning through oil! No light on for oil and not to mileage for oil change. Happened to check oil this morning and there was only a tiny bit on stick like hardly any. This is not the only issue with this vehicle.
Incident date: Feb 2, 2024
I was driving my 2014 ram in a 25 mph residential area, and went to turn right and wound up hitting the curb on the other side of the street because my truck would not make the full turn. I continued to drive and test the left and right turn, and it refused to turn on either side. There were no warning lights, and no codes were found when tested. I am infuriated that this is not considered r... Read more
Incident date: Jan 27, 2024
Rear window glass broke out of nothing without any collision or otherwise impact. I parked the car in a covered, safe garage and then the other day the rear window glass was completely shattered and broken.
Incident date: Jan 27, 2024
The recall issue has not been fixed in almost 8 months& when I checked with the Chevrolet customer assistance center I talked to Tom & he said they still have no idea when they may have the parts, I feel this is inexcusable and should have been fixed long before this!!
Incident date: Jan 27, 2024
The passenger seat doesn’t recognize a passenger in the seat. Happpens all the time for my wife, who ways 120lbs… there are hundreds of folks who also have this problem with the Rivian passenger seat/driver seats. Huge safety issue.
Incident date: Dec 26, 2023
The contact owns a 2022 Toyota Tundra. The contact received notification of NHTSA Campaign Number: 23V566000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool... Read more
Incident date: Sep 18, 2023
With this recall and no repair, I no longer feel safe driving my Jeep and being that the recall notice states not to park near other vehicles or buildings/structures is another safety concern. It lunges upon first driving as well.
Incident date: Dec 11, 2023
My 2500 RAM longbed crewcab is a "Tradesman", i am a contractor, so i put a lumber rack on my truck because i also am a TRADESMAN! Problem is this bed rail is 80% hollow and covered with cheap Chinese plastic. I have stress fractures on the outside sheetmetal body panels. And this is with an empty rack 99% of the time. If a work truck cannot be used for work then what the hell is it good for? What... Read more
Incident date: Dec 11, 2023
My heater was broken, and taken to 3 different mechanics who could not find the problem without dismantling the dashboard.. While waiting for the dealer to take my car in, my windshield froze and I could not see while driving. I needed to repeatedly pull over and manually wipe it clear. The dealer now says that it is a problem with an interior part stripping that controls the heat and has occurre... Read more
Incident date: Sep 10, 2023
Submitted complaint of unsafe fumes /gas smells emitting from engine and into cabin of car to site on 10/23/2023 for my vin the complaint I see is under Tires This should be under engine I said nothing about tires it's a 2012 Hyundai Genesis BH 4 door sedan battery wasn't holding charge engine idles high and low poor gas mileage and sluggish brake light always on even after repair
Incident date: Dec 20, 2023
UNKOWN Brakes on brand new vehicle are exhibiting behavior that is not normal for a car of this size and relatively young age (miles). Measurably loud brake noise based on manufactures choice of materials in components leave concern on overall safety of brake system based on generally considered (except by dealer / manufacturer of course) unexpected behavior of vehicle braking system.
Incident date: Aug 13, 2023
The contact owns a 2016 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was... Read more
Incident date: Nov 23, 2023
The power steering randomly goes out while I'm driving and triggers esc off. This creates a seriously dangerous driving situation as I have very little control of the vehicle. Why hasn't this been recalled. It's a seriously unsafe design that can kill someone.
Incident date: Oct 1, 2023
Driving vehicle when multiple warning lights illuminated, including check engine and emissions control issue. Vehicle sputtered to a stop and would not accelerate after that. Vehicle was towed to Honda dealership and they said it was a faulty rocker arm oil pressure switch.
Incident date: Aug 23, 2020
The exhaust flange bolts are prematurely rusting and breaking on the Exhaust system. This is a truck that has less than 30,000 miles and less than 4 years old. This is a common problem but seems to me RAM is using sub par materials in there bolts and they are failing at an earlier than expected time. These parts should be good for at least 80,000 100,000 Miles. These parts should be covered and ... Read more
Incident date: Aug 23, 2020
I received a notification on the dashboard that the engine is not in service and propulsion has been reduced. The car is available for inspection upon request. The safety and myself has been deeply compromised because the issues cause the car to suddenly not accelerate without warning. The issue happened to me on a freeway and could have caused an accident due to the engine and propulsion systems ... Read more
Incident date: Aug 23, 2020
I received a notification on the dashboard that the engine is not in service and propulsion has been reduced. The car is available for inspection upon request. The safety and myself has been deeply compromised because the issues cause the car to suddenly not accelerate without warning. The issue happened to me on a freeway and could have caused an accident due to the engine and propulsion systems ... Read more
Incident date: Nov 12, 2023
The contact owns a 2021 Ford Escape. The contact stated that while closing the door, the door made an abnormal sound and failed to close as intended. The vehicle was taken to the dealer and diagnosed with a fractured door weld. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was app... Read more
Incident date: Jan 15, 2023
The rear turn signals sit really low. Several times I've had cars that clearly did not expect me to turn, yet my turn signals were on. I asked my husband to check my lights and we realized if a car was too close behind (which I can't control) or a larger vehicle it would be impossible for them to see the turn signals in the rear. I checked for other complaints and sure enough this is a big conc... Read more
Incident date: Oct 26, 2023
July 2017 I was hit by a drunk driver of which I was a passenger in my vehicle upon impact my seatbelts automatically released and my airbags did not deploy causing my driver to be ejected from the vehicle and for me to hit my head on my dash and then be smashed into my windshield then finally when the car stopped rolling I was in the back seat no longer in the front passenger seat to end up in th... Read more
2 injured
Incident date: Oct 23, 2023
The contact owns a 2022 Toyota Tundra. The contact stated while driving 65 MPH with a full tank of gasoline, he smelled a strong gasoline odor. The message "Low Fuel" was displayed, and the vehicle lost motive power. The contact was able to pull to the side of the road. The vehicle was towed to the residence and then towed to the dealer the following day. The dealer diagnosed that the fuel line wa... Read more
Incident date: Oct 23, 2023
WARNING LIGHTS AND ALARMS KEEP GOING OFF IN MY CAR! The car was sold to mf like this by Carvana and these problems are not listed in the car fax’s!
Incident date: Oct 23, 2023
WARNING LIGHTS AND ALARMS KEEP GOING OFF IN MY CAR! The car was sold to mf like this by Carvana and these problems are not listed in the car fax’s!
Incident date: Sep 6, 2023
Control/infotainment system crashed without warning while driving at speed. It appeared that all the driver's assistance features were unavailable until the completely system rebooted.
Incident date: Oct 10, 2023
2017 Honda CRV Ex 1.5 Turbo with 97483 miles while driving Multiple alerts on dash showed up. OBD 2 scanner diagnosed it as P0172. Dealership was informed of the code as dealer code came back the same and diagnose it as failed fuel injectors x4. Showed recall letter dated 7/2019 regarding extended warranty Honda Corp. denied claim.
Incident date: Jul 21, 2023
The contact owns a 2016 Volkswagen Golf Sportwagen. The contact stated while driving at high speeds, the vehicle started to shake abnormally. No warning lights were illuminated. The vehicle was taken to an auto body shop where it was diagnosed and determined that the rear axle coil springs had fractured and needed to be replaced. The vehicle was not repaired. The dealer was not notified of the fai... Read more
Incident date: Aug 10, 2023
On 9/23/23 at approximately 4:10pm, my Rivian R1T suffered a catastrophic failure of the left rear brake. After exiting the freeway, I was slowing for a traffic signal primarily using the regenerative brake feature. I applied light pressure to the brake pedal which initiated a left rear brake failure. I attempted to move the truck out of the traffic lane. The left rear wheel was locked and wou... Read more
Incident date: Aug 10, 2023
Idrive 8 system failure. Not responding with app. No notifications if vehicle left running or unlocked. BMW server issues
Incident date: Jan 7, 2023
Truck will stall out pulling out in traffic with no signs of a problem. It happened to me today with my kid in the truck. This is unacceptable. This trucks are to expensive to have this. It also will surge and try to go without foot on gas. This is totally unsafe. Dodge needs to fix this.
Incident date: Sep 20, 2023
About once or twice a week as I'm slowly braking to make a turn or stop, the car will surge forward. I have to depress the brake harder, and it does stop or keep slowing. I'm very concerned that if this happens as I'm stopping at a cross walk, someone could be hurt. I took it to the dealer who couldn't replicate it, so said it wasn't a safety issue. There are lots of forums that describe this with... Read more
Incident date: Sep 20, 2023
About once or twice a week as I'm slowly braking to make a turn or stop, the car will surge forward. I have to depress the brake harder, and it does stop or keep slowing. I'm very concerned that if this happens as I'm stopping at a cross walk, someone could be hurt. I took it to the dealer who couldn't replicate it, so said it wasn't a safety issue. There are lots of forums that describe this with... Read more
Incident date: Sep 15, 2023
The viechle appears to be having a very common issue of the Hood Latch being broken or snapping. I was left stranded with my car with a dead battery unable to access the battery to jump it.
Incident date: Aug 30, 2023
Through normal use the drivers door spot welds have broken. Ford would cover $1500 of a $4000 fix. This is not my fault and I feel that they should cover the repair 100%
Incident date: Jul 26, 2023
We purchased a new GMC truck 1/27/23. Immediately there was a problem with a bad vibration. We first took it in for service 2/2/23 at 178 miles. The tires were balanced several times. Then they completely replaced the tires. The vehicle still vibrates at highway speeds. We took a trip in June that was a 6.5 hour trip. The vibration seems to get worse going up big hills. So when we returned we sche... Read more
Incident date: Jul 29, 2023
While driving at highway speed the motor shut down without any warning. I was in the center lane of traffic and had no acceleration, no power steering, nothing the vehicle went dead in highway traffic at highway speeds. I had to coast and get over several lanes and on to the shoulder. Vehicle came to a stop on a narrow shoulder with speeding vehicles and 18 wheelers whizzing by. I had to cal 911 a... Read more
Incident date: Jun 13, 2023
National Highway Traffic Safety Administration 1200 New Jersey Avenue, SE Washington, DC 20590 Subject: Anti-Theft Upgrade Request and Complaint Dear Sir/Madam, I am writing this letter as an Autochthon American woman exercising my rights to conduct commerce and practice freedom of religion, seeking assistance and resolution for a distressing incident related to the theft of my conveyance. I belie... Read more
Incident date: Jul 13, 2023
It's been back to Autonation dealership 3 times already, twice I had a appointment for this recall. After I get there, they tell me that they can't get the part until late this year. Went to a dealership in Texas they tell me the part is available put only to fleet and lease program trucks. My wiper are only working on the high setting. I drive a110 mile to work and back and never know when they a... Read more
Incident date: Jul 13, 2023
All brake warning lights came on , cruise control stopped working abruptly, service brake system warning dinger dinging , abs not working , engine braking all stopped working while loaded going steep grade , nearly lost control of the truck and was nearly in a serious accident , abs module and hcu said to be problem , issue still persists after said problem supposed to be resolved , truck is a dea... Read more
Incident date: May 10, 2023
I was recently involved in a front side swipe accident where a person ran a red light and hit me while I was passing through an intersection. The impact was all in the front of the vehicle where the air bag had deployed. The air bag caught on fire within seconds after it had deployed. Thankfully I was conscious to where I was able to unbuckle my seat belt quickly and someone came to my aid quickly... Read more
Crash
Fire
1 injured
Incident date: May 19, 2023
After a recent dealership visit for maintenance, the car began emitting a warning chime every 5 to 10 seconds and replace the tachometer display with "uneven road ahead" or "slippery road ahead". This takes place during the entire time the vehicle is on, at 5 to 10 second intervals. This renders the tachometer unusable. It dramatically decreases the usefulness of the warning chime for anything re... Read more
Incident date: May 19, 2023
I bought this car from someone recently and was unaware of the engine recall, I did checking and found that there's a recall on the engine, it's knocking, can't be driven, it has 128,000 miles on odometer, does the recall expire because I read that they never expire, I love the car and would really like to have it repaired.