Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 3,676 complaints for JAGUAR
Incident date: Aug 14, 2024
235/65r18 tire. I was driving on the highway and all of a sudden it was a loud noise and immediate tire noise. I struggled to slow the vehicle down and pull to the side of the road The tire is absolutely destroyed both on the inside and the outside side walls of the tire. I could have had a horrible accident because the car was completely out of control when the tire blew
Incident date: Aug 8, 2024
All lights in dash came on randomly one day. Would go on and off periodically eventually they stayed on. Vehicle began going into limp mode changed all spark plugs, fuel pump and injectors continued difficulty with control center every light remains on speedometer is in correct all safety features are inactive. Car is completely unsafe to drive will go into limp mode out of nowhere have tried ever... Read more
Incident date: Aug 5, 2023
Our radio and back up assistance screen just stop working
JAGUAR
XF
(2011) - ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
Aug 5, 2024
Incident date: Aug 5, 2023
See attached document for complaint
Incident date: May 11, 2024
The contact owns a 2012 Mini Cooper S. The contact stated that the headlights, turn signals, windows, and the radio were inoperable. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 23V337000 (Electrical System) however, the VIN was not included. The local dealer was contacted, and it was diagnosed that there was no water leaking i... Read more
Incident date: May 11, 2024
I keep having problems with the brake lights and all of the back lights, have fixed or replaced them 7 to 8 times in the last 2 years, and my passenger door will not lock, know another person that has a Kia that has the same problem
Incident date: May 21, 2024
The contact owns a 2015 Ford Fusion. The contact stated that after parking the vehicle, it was discovered that brake fluid was leaking from the front driver’s side wheel well. The vehicle was taken to the local mechanic who diagnosed that the front driver's side brake hose had ruptured, causing the brake fluid leak. The brake hose was replaced, and the vehicle was repaired. The manufacturer was ... Read more
Incident date: Feb 2, 2023
The contact owns a 2010 Dodge Avenger. The contact stated while attempting to lower the driver's side window, the window fell off the track and fell into the door panel. The contact stated that the failure became a regular occurrence. The vehicle was taken to an independent mechanic, who diagnosed a failure with the window regulator. The vehicle was repaired, but the failure reoccurred an addition... Read more
Incident date: Feb 2, 2024
No warning lights before or after the problem occurred. Driving about 25mph with traffic heard loud noise like something broke then sounded like plastic was dragging, the engine was a lot louder. I got it off traffic and pulled over. Nothing under the car. No warning or engine lights came on. Dealer told me it was a fly wheel on 6/26 and covered under warranty. Said it would take 2 weeks to re... Read more
Incident date: Feb 2, 2024
No warning lights before or after the problem occurred. Driving about 25mph with traffic heard loud noise like something broke then sounded like plastic was dragging, the engine was a lot louder. I got it off traffic and pulled over. Nothing under the car. No warning or engine lights came on. Dealer told me it was a fly wheel on 6/26 and covered under warranty. Said it would take 2 weeks to re... Read more
Incident date: Feb 2, 2024
No warning lights before or after the problem occurred. Driving about 25mph with traffic heard loud noise like something broke then sounded like plastic was dragging, the engine was a lot louder. I got it off traffic and pulled over. Nothing under the car. No warning or engine lights came on. Dealer told me it was a fly wheel on 6/26 and covered under warranty. Said it would take 2 weeks to re... Read more
Incident date: Jul 12, 2024
I am dealing with ford on two brand new mustangs. That are both failing electrically and they claim they have fixed yet haven’t and still exhibiting gross safety concerns. This is simply large scale negligence. Both Mustangs screens have and are randomly blacking out creating massive safety concern when no guages or functions are present. I’ve contacted them and a.... Read more
Incident date: May 1, 2024
My 2012 c300 has a rotted rear subframe making the car not able to be driven. It has major ,life threatening, costly damage and this issue already has a recall all over the world but not in the United States. If I can get the assistance to pay this repair, it will be gladly appreciated.
Incident date: Jul 2, 2024
For the last few months, I’ve noticed that my vehicle’s brake mechanism hasn’t been stable, also audible /noises coming from brakes at time, vehicle has an EVAP leak, causing vehicle not to start after refilling with gas. Yesterday, 6/11, while traveling, there was a notice that said engine was overheated and to stop vehicle safely. I was on a restricted highway on a very slim shoulder, ver... Read more
Incident date: Jul 11, 2024
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as needed. The contact stated that after several attempts to accelerate, the vehicle lunged forward. In addition, the RPM was elevated. The contact stated that the failure occurred while driving on a busy highway. The contact ... Read more
Incident date: Jul 9, 2024
on my car there is what is called the bowden cable that works to open and release the hood so that it can be opened. The problem with the design of the cable is that it sits right over a coolant hose leading to the engine. What happens is that the coolant hose gets very hot and the bowden cable that sits right over it melts along with the coolant hose. I just noticed this and felt it is a huge pro... Read more
Incident date: Jun 15, 2024
The contact owns a 2022 Ford Ranger. The contact stated while the vehicle was parked, the vehicle failed to start with the key in the ignition. The contact stated that the vehicle started after the battery was recharged. The contact was able to start the vehicle using the key instead of the key fob. The vehicle was taken to a local dealer to be diagnosed; however, no cause for the failure was foun... Read more
Incident date: Jul 4, 2024
The Tesla is reflecting an error “DIR_a126” that is reducing the speed below the speed limit and with no rhyme or reason. Tesla services are not available and the problem is intermittent. Additionally, based on research it is found to not have consistent resolutions and reasonings
Incident date: Jul 1, 2024
The forward safety breaking in this model is going to kill someone, hopefully not me as I am careful to manually disable it every time I start the car. Otherwise it applies the breaks at dangerous moments. Most often it happens when trees overhang the road, sometimes it is overhead road signs. I am not always sure what the cause is but having my breaks applied hard in the middle of merging multi l... Read more
Incident date: Jun 27, 2024
Car would not drive faster than 25 mph. Check engine light on codes p1326 and p0014. Not eligible for ki engine settlement but have the same issue..
Incident date: Jun 27, 2024
Car would not drive faster than 25 mph. Check engine light on codes p1326 and p0014. Not eligible for ki engine settlement but have the same issue..
Incident date: Mar 26, 2024
ELECTRONIC POWER STEERING FAILED WHILE DRIVIING WITH WARNING. FAILED SYSTEM IS AVAILABLE FOR INSPECTION ON VEHICLE DUE TO LACK OF RECALL FOR SPECIFIC VEHICLE. COMPONENT FAILED WHILE DRIVING SPEED LIMIT ON HIGHWAY CURVE ENDANGERING SELF AND OTHERS. PROBLEM HAS BEEN CONFIRMED HOWEVER RECALLS ARE NOT APPROPRIATED TO VEHICLE IN QUESTION. IT HAS BEEN INSPECTED BY MECHANIC SHOP WHO STATED DEALERSHIP MUS... Read more
Incident date: Jun 26, 2024
Front lower control arm bushings appear worn out with progressive clunking and severe shaking leading to unstable steering and unevenly worn tires
Incident date: Jun 26, 2024
The contact owns a 2020 Ford F-150. The contact stated that after parking on an incline with the engine running, the contact exited the vehicle and moments later the vehicle reversed and crossed a busy road before driving into ditch. The contact stated that during the failure the vehicle nearly collided with a second vehicle while crossing the road. Prior to the failure, the vehicle experienced el... Read more
Incident date: Jun 14, 2024
My service engine came on took to dealership they said my coolant bypass valve no good and iam always have to change out my brake pads on the front
Incident date: May 3, 2024
No power steering at low speed . Makes it dangerous to turn sharp corners. Almost impossible to park in a parking spot if there’s other vehicles.so I park way out away from vehicles . I have had two power steering pumps and lines replaced . And still have the same issue. .
Incident date: May 3, 2024
All warning lights are active on the dash touch screen and the IP. The warning is audible and visual and cycling rapidly and very annoying. Dangerous when driving as a distraction making driving after dark very dangerous. This is the second time in a year this same problem has happened. We are the original owners of the car bought from Art Mohen Honda in Jackson Michigan in 2017. The first incide... Read more
Incident date: Jan 1, 2024
After reversing and driving away, the vehicle continued to display the rear camera and 360 view .Vehicle had to be shifted to park, stopped, then restarted in order to clear the display.
Incident date: Mar 10, 2024
The contact owns a 2019 Ford Edge. The contact stated while driving approximately 35 MPH, the vehicle started shuddering and jerking abnormally. There was no warning light illuminated. The vehicle was taken to an independent mechanic where the spark plugs were replaced; however, the failure persisted. The contact was advised that the replaced spark plugs might be defective and that the power train... Read more
Incident date: Aug 1, 2023
The contact owns a 2018 Subaru Outback. The contact stated that the Eyesight system had become inoperable. The vehicle was taken to the dealer, where the system was recalibrated. The vehicle was repaired. Additionally, the contact stated that the infotainment system screen was delaminated, causing the touchpad function to become inoperable. The contact was concerned because the Eyesight system cou... Read more
Incident date: Dec 14, 2023
The contact owns a 2023 Ford F-150. The contact stated that while driving at 35–65 MPH and towing a 2023 Forest River Salem Cruise Lite, the roof on the RV caved in. There was mold detected on the inner walls. The RV was swaying from left to right. The contact stated that the foundation had separated. The active air dam warning light was illuminated. The RV was towed to the local dealer to be di... Read more
Incident date: Aug 8, 2023
The contact owns a 2017 Chrysler Pacifica. The contact stated that the vehicle failed to start. The contact stated that on the second attempt to start the vehicle, the brake pedal was stuck on the floorboard and failed to return to its normal position. The contact stated that the vehicle could not be jumpstarted. An independent mechanic was contacted and advised the contact to depress the brake pe... Read more
Incident date: Aug 8, 2023
The contact owns a 2017 Chrysler Pacifica. The contact stated that the vehicle failed to start. The contact stated that on the second attempt to start the vehicle, the brake pedal was stuck on the floorboard and failed to return to its normal position. The contact stated that the vehicle could not be jumpstarted. An independent mechanic was contacted and advised the contact to depress the brake pe... Read more
Incident date: May 9, 2024
In 6 years the drive unit has failed and been replaced. Multiple other tesla owners report similar issue. I have a Tesla S 2015. The car will not drive or will abruptly stop driving when the drive unit fails. First incident I was driving on 55mph road and abruptly stopped. Second incident I cannot recall. Third incident tesla provided no support and the car was experiencing multiple driving failur... Read more
Incident date: Apr 28, 2024
I am continually have issue with my headlights bi-xenon ds3 bulbs going out. I have replaced the ballast and the bulb w oem parts and the issue continues. My day runner LED lights work on the passenger side but the HID bulb does not work. I have no low beam. Everything else works. Same issue on drivers side until I replaced the entire housing unit. Regardless both lights DO NOT REFLECT IN DISTANCE... Read more
Incident date: Apr 25, 2024
My vehicle has the flashing engine light on. The code that comes up is the P1326, causing it to go into “limp mode” making it unsafe to drive. My local Hyundai dealership in Vandalia, Ohio and they only reset the code, giving me the impression they actually FIXED the issue. Five days later, it is doing the same thing. I have asked multiple times for a loaner vehicle while they work on mine, I ... Read more
JAGUAR
S-TYPE
(2008) - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
Apr 26, 2024
Incident date: Apr 26, 2024
The contact owns a 2018 Ford F-350. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed that it was due for a software update and the code was reset. The vehicle was repaired but the check engine warning light illuminated on the way back to the residence. The vehicle was taken back to the same local dealer where it ... Read more
Incident date: Apr 19, 2024
Vehicle began to lose power while on highway. The loss of power occurred for a few seconds, then came back. Shortly after, the RPM began changing uncontrollably. Tried shifting to manual control using paddle shifters and was able to maintain steady RPM until vehicle software switched back to automatic and RPM swung crazy again. Endangered other vehicles on road due to loss of power and fluctuation... Read more
Incident date: Dec 10, 2019
The rear windshield spontaneously shattered. It was in the late evening and I had put on the rear defogger. It made a loud sound. My infant daughter and toddler son were in the backseat when it happened. I contacted American Honda (Corporate) and reported it as I read online that hundreds of HR-Vs are having this issue due to the rear defogger. The Honda dealer inspected it and they ordered the... Read more
Incident date: Aug 8, 2023
There is a lot of 2019 Frontier that has problems with the radio and Bluetooth. In my truck it's the Bluetooth, it just stop working, phone activation doesn't even make a sound. Just stopped out of the blue. When backing up the beep that let you know you close to something doesn't work stop over a year ago
Incident date: Sep 15, 2023
Brakes have excessive squeel noise when applied. Taken to dealer(S) multiple occassions, Discovered that rear brakes/calipers had "excessive amounts of molykote under all pad shims. Pad shim coating was flaking off in large chunks. Abnormal discoloration in rotors found. " Noise continues, rotors damaged , Honda refuses warranty repair as " brakes are a normal wear item" . Issue was rep... Read more
Incident date: Jun 30, 2022
Hecu needs to be replaced. This is a dangerous recall and it has almost been one year and it hasn't been resolved because the parts arent available.. I have children in my car and they tell me a fire could start while driving or parked. So, they will see the urgency in getting this part to us, after people have died? I am really upset that this is not being taken seriously when peoples lives co... Read more
Incident date: Apr 1, 2024
My truck erratically shifted gears while driving. Causing erratic shifts in speed and my electrical system went down so I couldn't tell how fast I was going.
Incident date: Feb 5, 2024
Vehicle touch screen has aggressive and persistent “ghost touch” during vehicle operation (while in drive), which should not be possible while in drive at all. This causes any setting or feature accessible through the vehicle “infotainment” system to be activated at random leading to distracting, undesired operation. There is no setting within the “infotainment” system that allows you ... Read more
Incident date: Feb 5, 2024
Purchased new in 2023....vehicle soon started making a "hissing" sound from steering area normally upon first morning startup. The vehicle would then go forward or in reverse when I attempted to come out of "park" but had not released brake yet. brought to dealer for repair 2/26/24 at 6162 miles. dealer replaced vacuum pump as cause of concern. the issue seemed resolved for maybe less than two wee... Read more
Incident date: Feb 5, 2024
When I try to accelerate after a red light, I feel a bang from my car, later the car don't move to any direction, engine still running. It have to be towed to repair shop. The diagnostic was catastrophic failure. The option was replace the transmission. The car previously never give me a sing of failure.
Incident date: Mar 23, 2024
The vehicles whole dash and lower part of dash has cracked everywhere. It’s gotten a sticky film on it which makes a glare on my windshield. Makes it difficult to see. If you are driving towards the sun it makes it very dangerous when you can’t see ahead of you.
Incident date: Mar 19, 2024
The contact owns a 2015 Dodge Grand Caravan mobility vehicle. The contact stated that while driving at an undisclosed speed, the driver's side rear wheel air bag was deployed. The vehicle was driven to the contact's residence. The contact stated that the vehicle had been converted into a mobility vehicle by Compacity Trucks. The vehicle was not diagnosed or repaired by an independent mechanic or ... Read more
Incident date: Mar 14, 2024
My vehicle is experiencing an intermittent loss of the transmission output speed sensor (oss) signal to the powertrain control module resulting in a temporary, unintended downshift into first gear. In some cases, the oss signal recovers while Im driving, and the vehicle resume normal function; in other cases, my vehicle needs to be stopped and restarted to regain normal transmission operation. I b... Read more