Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 3,627 complaints for JAGUAR
Incident date: Mar 14, 2024
Navigation system (GPS) does not show correct location and 'reroutes' off the correct path. This could lead to dangerous conditions if using in an unfamiliar location (which is the point of having a navigation system). Navigation system has suggested turning wrong direction onto one-way street, turning into rivers and lakes, making U-turn on expressway, and driving through private property.
Incident date: Mar 14, 2024
The contact owns a 2022 Honda Civic. The contact stated while driving at approximately 65 MPH and steering to follow a left curve in the highway, the steering became sticky and was almost unresponsive to turning the steering wheel. The contact stated that the steering wheel was jerking to the left and when the contact corrected by turning the steering wheel slightly to the right the steering wheel... Read more
Incident date: Mar 5, 2024
(1). Electrical wire related to passenger airbag function is allowed for rodent chewing. I was told by technician that if this wire chewed by rodent or broken, passenger air bag will not function at all when there is an impact or an accident. I'm not really sure whether the driver will be even alerted whenever this wire is broken. This is simply a design fault because such an important wire should... Read more
Incident date: Mar 5, 2024
Rear LED taillights circuit boards broken. Disabling both Stop tail lights causing serious safety hazard. We had no clue driving around and we didn't have any brake lights another driver had to tell us. So we googled this problem and it turns out that all of 2017 GMC Yukon have the same issue. There's even multiple websites to repair them as well as auto supply stores selling replacements for $1,0... Read more
Incident date: Feb 18, 2024
Hyundai recall [XXX], since there is no remedy available, how will Hyundai compensate me? I purchased my 2014 Veloster Turbo Jan 20[15 for $23,500, dealer tells me its safe to drive, however recall tells me not to park it in my garage as it can cause a fire. If it can start a fire when it is parked, what can it do when I am driving it? [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF... Read more
Incident date: Feb 4, 2024
the abs brake warning light and the traction control light goes on and off constantly. a "warning beep also goes on. this has been going on for over a year. we have been told it is under "engineering review". we have been trying to get a fix but keep being told part is on backorder. have called ND texted Ram multiple times and they refuse to do anything. This is a break problem-not an insignifica... Read more
Incident date: Feb 22, 2024
We are afraid to drive this car and have lost use for over 4 months now. Received Safety Recall Notice dated Nov 14, 2023. We have made numerous calls to Doug Smith dealership in American Fork, Ut, and also to KIA Customer Care Center. No information is forthcoming to resolve the issue in getting our car repaired. It is necessary that we park in our garage, so we faithfully unhook the battery ... Read more
Incident date: Jan 12, 2024
While driving, I heard a loud pop, and the rear windshield shattered completely. I had the rear defroster on. There was no sign of an object that hit the windshield, it just blew out unexpectedly. I took photos and called the insurance company, but nobody else has inspected the windshield except for me. This posed a safety risk, as I was startled and could not see out the back window. I was not a... Read more
Incident date: Jan 12, 2024
While driving, I heard a loud pop, and the rear windshield shattered completely. I had the rear defroster on. There was no sign of an object that hit the windshield, it just blew out unexpectedly. I took photos and called the insurance company, but nobody else has inspected the windshield except for me. This posed a safety risk, as I was startled and could not see out the back window. I was not a... Read more
Incident date: Jan 12, 2024
Burning through oil! No light on for oil and not to mileage for oil change. Happened to check oil this morning and there was only a tiny bit on stick like hardly any. This is not the only issue with this vehicle.
Incident date: Sep 13, 2023
The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was... Read more
Incident date: Feb 2, 2024
EPS fails, the steering wheel becomes very Hard.
Incident date: Jan 27, 2024
The passenger seat doesn’t recognize a passenger in the seat. Happpens all the time for my wife, who ways 120lbs… there are hundreds of folks who also have this problem with the Rivian passenger seat/driver seats. Huge safety issue.
Incident date: Jan 27, 2024
The contact owns as 2012 Hyundai Elantra. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and opened a ... Read more
Incident date: Jan 27, 2024
vehicle caught fire while driving
Fire
Incident date: Dec 26, 2023
In November 2023, within 2 weeks of having all my oil/other fluids changed/checked/replenished for normal maintenance, the engine light to my 2018 Ford Fusion Titanium with EcoBoost engine came on suddenly. I let the car cool for several hours, then looked under the hood and could see I still had ample engine coolant. So I called my nearest official Ford Dealership/Service center, and their soo... Read more
Incident date: Sep 18, 2023
With this recall and no repair, I no longer feel safe driving my Jeep and being that the recall notice states not to park near other vehicles or buildings/structures is another safety concern. It lunges upon first driving as well.
Incident date: Dec 11, 2023
The instrument panel stopped working preventing the ability to determine speed or gas guage. Lights on the instrument panel dis engage when headlights are turned on.
Incident date: Dec 11, 2023
The vehicle only has 6000 miles on it and suddenly for apparently no reason, the steering seems "sticky" while traveling on a straight path. Larger steering movements, such as turning left or right seems fine. It only "sticks" while traveling straight.
Incident date: Sep 10, 2023
Submitted complaint of unsafe fumes /gas smells emitting from engine and into cabin of car to site on 10/23/2023 for my vin the complaint I see is under Tires This should be under engine I said nothing about tires it's a 2012 Hyundai Genesis BH 4 door sedan battery wasn't holding charge engine idles high and low poor gas mileage and sluggish brake light always on even after repair
Incident date: Dec 20, 2023
I bought my 2016 Honda Civic and never had issues with it besides the AC unit not working which was resolved because of the recalls and was repaired by my local dealership. Now I am having issues when it comes to accelerating. There is an accelerating delay/ stall when completing a stop and there’s a delay to get the car to move after pressing on the gas pedal or when reversing when getting out ... Read more
Incident date: Aug 13, 2023
Electrical fault dash warnings (steering, transmission, braking and many other things too numerous to mention came on while driving the car and it went into limp mode and forced the car to stop and would not restart. The car had to be towed to the dealership where they diagnosed the problem to be the "alternator" which is more accurately what is known as the "belt starter generator" BSG. The BSG... Read more
Incident date: Nov 23, 2023
The contact owns a 2022 Forest River Columbus. The contact received notification of NHTSA Campaign Number: 23V289000 (Structure, Tires) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The ma... Read more
Incident date: Oct 1, 2023
Driving vehicle when multiple warning lights illuminated, including check engine and emissions control issue. Vehicle sputtered to a stop and would not accelerate after that. Vehicle was towed to Honda dealership and they said it was a faulty rocker arm oil pressure switch.
Incident date: Aug 23, 2020
I received a notification on the dashboard that the engine is not in service and propulsion has been reduced. The car is available for inspection upon request. The safety and myself has been deeply compromised because the issues cause the car to suddenly not accelerate without warning. The issue happened to me on a freeway and could have caused an accident due to the engine and propulsion systems ... Read more
Incident date: Aug 23, 2020
2011 Ford Explorer - trim around the windshield has separated and pieces have disconnected when driving. Sections become loose and are slapping the windows which is a driving distraction. Will windshield be secure if trim around edges comes off?
Incident date: Aug 23, 2020
The engine coolant light is on consistently. I had to start taking pictures. I was told by a service advisor that a recall was just done on the E-Pace. Yet I have never received any documentation at all. This issue has been going on since 2020. The car cabin has filled with fumes, several times while driving. I had to start taking pictures., because AutoNation Jagur/Land Rover Southbay declined ... Read more
Incident date: Nov 12, 2023
IN THE PAST WEEK, I TRIED TURNING OFF MY VEHICLE, BUT RECEIVED THE MESSAGE "SHIFT TO PARK". THIS HAS HAPPENED THREE TIMES, THUS FAR (11/6, 11/8, 11/13). THE CAR IS ALREADY IN PARK, BUT WON'T TURN OFF, UNLESS I CONTINUALLY SHIFT, OR RESTART THE CAR SEVERAL TIMES, OTHERWISE, IT CONTINUES TO RUN WITH THE MESSAGE DISPLAYED. AFTER SEVERAL ATTEMPTS, IT FINALLY TURNS OFF. THIS IS ABSOLUTELY HORRIFYIN... Read more
Incident date: Jan 15, 2023
The contact owns a 2013 Ford Focus. The contact stated that within 6 months of purchasing the vehicle new, the transmission made an abnormal grinding sound while driving. Additionally, the contact stated that while driving at various speeds and depressing the accelerator pedal, the vehicle failed to respond. There was no warning light illuminated. The vehicle was taken to the dealer several times,... Read more
Incident date: Oct 26, 2023
Gear shift can easily slide from Drive to Neutral (and from Neutral to Reverse) if a book, purse, or other object is on the center console and slides forward and touches the gearshift when vehicle comes to a stop. Photos attached show me shifting from D to N with my pinky finger. This is a safety problem because if the center console is flat, making it easy for someone to place an object on it. ... Read more
Incident date: Oct 23, 2023
WARNING LIGHTS AND ALARMS KEEP GOING OFF IN MY CAR! The car was sold to mf like this by Carvana and these problems are not listed in the car fax’s!
Incident date: Oct 23, 2023
Korea has recalled this model of FPace because the timing chain is known to break with less than 50K miles. I have also read lots of posts on Jaguar forums about 2.0 Diesel FPaces being known to have timing chain failure which necessitated a complete engine replacement. I am terrified that my timing chain is going to come off and damage my engine every time I get in it.
Incident date: Oct 23, 2023
WARNING LIGHTS AND ALARMS KEEP GOING OFF IN MY CAR! The car was sold to mf like this by Carvana and these problems are not listed in the car fax’s!
Incident date: Sep 6, 2023
Control/infotainment system crashed without warning while driving at speed. It appeared that all the driver's assistance features were unavailable until the completely system rebooted.
Incident date: Oct 10, 2023
I recently purchased this Ford Mustang 2016 from a used car dealer and while driving this car couple of times we noticed that the car door got unlatched while driving, it doesn't happen all the time but it happened twice so I started researching and found out that there was a recall for this model but I could get the appointment immediately so by the time I was able to get the appointment the dea... Read more
Incident date: Jul 21, 2023
09/16/2023: ENGINE CAUGHT FIRE ARRIVED AT WORK AT 830AM AND LEFT AT 4PM. WENT TO FEDEX (5 MIN AWAY FROM JOB) AND NOTICED BURNING SMELL. LEFT FEDEX (WAS THERE LESS THAN A MINUTE BECAUSE I WAS DROPPING ENVELOPE IN DROP BOX) AND NOTICED SMOKE COMING FROM UNDER HOOD. DROVE ABOUT A BLOCK AND WHILE MAKING A LEFT TURN I NOTICED MORE SMOKE COMING FROM UNDER THE HOOD. PULLED BACK INTO JOB'S PARKING LOT (S... Read more
Fire
Incident date: Aug 10, 2023
The dash leather is bubbling up across the entire top of dash. With this happening it causes a huge concern over airbag deployment. Due to the dash cover being weakened from the bubbling, if I were to get into an accident with a passenger then the airbag would have less restriction for deployment which could cause further harm to my passenger. Manufacture is not covering under warranty because the... Read more
Incident date: Aug 10, 2023
Power steering comes and goes with no rhyme or reason. You have to shut truck off and restart and hope it comes back on. Have looked at replacement parts but they are hard to come by and repair is expensive. Looking at the web it seems like there should be a recall.
Incident date: Jan 7, 2023
In October 2022 a mechanic successfully replaced a dark gray-colored "seat belt retractor assembly and buckle" on the passenger side of my Ford Crown Victoria in response to an Air Bag dashboard light Lamp Fault Code of "3-4" and a Diagnostic Trouble Code of "B2292" ("Restraint System Seatbelt Pretensioner Error"). Such an error renders the entire supplemental restraint system inoperative and nec... Read more
Incident date: Sep 20, 2023
The ingine turns off while driving.
Incident date: Sep 20, 2023
The contact owns a 2018 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not exper... Read more
Incident date: Sep 15, 2023
Hello, I hope that my message will find you in the right clothes. We have not had any accidents until now, because I drive carefully.
Incident date: Aug 30, 2023
The contact owns a 2017 Ford Fusion. The contact stated that there was a rough idle while starting the vehicle, and the check engine warning light was illuminated. Additionally, a misfire code was displayed. The vehicle was taken to an independent mechanic, who informed the contact that there was coolant leaking into the cylinder and that the small block needed to be replaced. The manufacturer was... Read more
Incident date: Jul 26, 2023
Transmission issue. Dry clutch system causes the clutch to overheat and the TCM to fail. The car jerks and lurches and doesn't shift when it should. FORD issued recall for 2016 and the same transmission is in the 2018 as well.
Incident date: Jul 29, 2023
While driving at highway speed the motor shut down without any warning. I was in the center lane of traffic and had no acceleration, no power steering, nothing the vehicle went dead in highway traffic at highway speeds. I had to coast and get over several lanes and on to the shoulder. Vehicle came to a stop on a narrow shoulder with speeding vehicles and 18 wheelers whizzing by. I had to cal 911 a... Read more
Incident date: Jun 13, 2023
A message appeared on the dashboard indicating a "Critical Electrical Failure" and "Park Safely" when I turned the key to start the car. This car is a plug-in e-hybrid (my 3rd of this model) and I always assumed that in case of a major failure, I could either use the engine or the electric propulsion system. This was not the case. Although the instruments had power the transmission could not be ... Read more
Incident date: Jul 13, 2023
Vehicle started shuttering then almost slamming from gears and eventually gave out at 97k - Vehicle is still in the shop right now, as I have no other vehicle
Incident date: Jul 13, 2023
When driving vehicle at any speed on the dashboard the terrain system failure light appears with a wrench light and the terrain system dial light shuts off when this occurs vehicle losses speed immediately stopping abruptly in traffic have taken to dealership but unable to recreate and I haven't been able to drive with the light one due to loosing ability to continue driving as I must turn off veh... Read more
Incident date: May 10, 2023
Car suddenly accelerated and crushed into shop in parking lot
Crash
Incident date: May 19, 2023
To the best of my ability id like to explain why my car does not operate . i have taken my car to two jaguar dealership and have talked to Rocco' s European car repair shop as well and the all say that what is defective with my car is the central junction box. When I asked them all as to why this does not function they all said its a known problem with the car specifically due to "water ingress" l... Read more