Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 3,627 complaints for JAGUAR
Incident date: Jun 6, 2026
SAFETY INCIDENTS 1. Highway Limp Mode Failure — May 2026 & June 2026 While driving on the highway in summer conditions with my infant in the vehicle, the car has entered limp mode twice without warning, reducing speed to a maximum of 2mph. This left us stranded in live traffic lanes, creating immediate and serious danger to my child's life. 2. Severe Range Loss in Winter Storm — December 20... Read more
Incident date: Jun 6, 2026
SAFETY INCIDENTS 1. Highway Limp Mode Failure — May 2026 & June 2026 While driving on the highway in summer conditions with my infant in the vehicle, the car has entered limp mode twice without warning, reducing speed to a maximum of 2mph. This left us stranded in live traffic lanes, creating immediate and serious danger to my child's life. 2. Severe Range Loss in Winter Storm — December 20... Read more
Incident date: Jun 6, 2026
SAFETY INCIDENTS 1. Highway Limp Mode Failure — May 2026 & June 2026 While driving on the highway in summer conditions with my infant in the vehicle, the car has entered limp mode twice without warning, reducing speed to a maximum of 2mph. This left us stranded in live traffic lanes, creating immediate and serious danger to my child's life. 2. Severe Range Loss in Winter Storm — December 20... Read more
Incident date: May 31, 2026
I am writing to formally request that Jaguar Land Rover North America repurchase my 2020 I-PACE. The vehicle has two unrepaired safety recalls for high-voltage battery thermal overload, including one for which no final remedy is yet available, and it is currently inoperable due to a recurring drive-motor fault that the servicing dealer's own technician has documented as pre-existing. I believe the... Read more
Incident date: May 31, 2026
I am writing to formally request that Jaguar Land Rover North America repurchase my 2020 I-PACE. The vehicle has two unrepaired safety recalls for high-voltage battery thermal overload, including one for which no final remedy is yet available, and it is currently inoperable due to a recurring drive-motor fault that the servicing dealer's own technician has documented as pre-existing. I believe the... Read more
Incident date: Jun 5, 2026
I am the owner of a 2020 Jaguar I-PACE, VIN: [INSERT VIN], subject to NHTSA Recall 26V067. The interim software remedy under campaign H570 has been installed on my vehicle, capping the battery charge at 90%. I reside in a designated fire hazard zone in Santa Monica, California, in a densely populated residential area. I contacted NHTSA directly on June 5th 2027 at appx 10:20 AM and was advised th... Read more
Incident date: May 4, 2026
The heating element on the driver’s seat burned a hole in my seat through my sweater while I was driving. Burning smell was not sure where it was coming from. I almost caused an accident trying to maneuver over off the exit to see that my seat warmer is what was causing the Burning smell almost burned me.
Incident date: Dec 31, 1969
Subject: 2019 Jaguar XE – Recall H535 Did Not Restore Rear Camera Function I own a 2019 Jaguar XE that experienced rear-view camera failure consistent with Recall H535 regarding rear camera wiring issues. My rear camera stopped functioning before recall service, which is why I brought the vehicle to the dealer. After performing the recall repair, the dealer advised that the camera itself may h... Read more
Incident date: Dec 31, 1969
Subject: 2019 Jaguar XE – Recall H535 Did Not Restore Rear Camera Function I own a 2019 Jaguar XE that experienced rear-view camera failure consistent with Recall H535 regarding rear camera wiring issues. My rear camera stopped functioning before recall service, which is why I brought the vehicle to the dealer. After performing the recall repair, the dealer advised that the camera itself may h... Read more
Incident date: Dec 31, 1969
Subject: 2019 Jaguar XE – Recall H535 Did Not Restore Rear Camera Function I own a 2019 Jaguar XE that experienced rear-view camera failure consistent with Recall H535 regarding rear camera wiring issues. My rear camera stopped functioning before recall service, which is why I brought the vehicle to the dealer. After performing the recall repair, the dealer advised that the camera itself may h... Read more
Incident date: May 28, 2026
The vehicle has experienced repeated high‑voltage battery system failures consistent with the symptoms described in the current open safety recall for this model. The vehicle first displayed a “High Voltage System Fault” warning, loss of A/C cooling, and inability to charge. A dealer confirmed an HV isolation fault and documented an isolation reading of only 38 megaohms, which is far below n... Read more
Incident date: Dec 1, 2025
The air conditioning has failed, even after spending $8k to replace everything it still blows hot air intermittently. Also, there is a gearbox fault detection warning that has presented itself which i believe affects the cars ability to hold still at a stop. Nothing but problems with this car, and auto nation Ft. Lauderdale jaguar has no clue how to fix any of it although i have spent so much mon... Read more
Incident date: May 29, 2026
This is an urgent update to a safety complaint filed on May 28, 2026 regarding a 2020 Jaguar I-PACE (VIN: [XXX] ). Today, May 29, 2026, a Jaguar Corporate Executive Liaison officially issued a written denial of alternative safe transportation (Case #XXX). The manufacturer explicitly claimed in writing that the vehicle is "safe to drive" and that parking it outside is "entirely my decision," direct... Read more
Incident date: Feb 4, 2026
The contact owns a 2020 Jaguar I-Pace. The contact stated that while operating the vehicle, warning messaged had displayed and the vehicle was later driven to the local dealer. The contact was informed that the VIN was not included in the NHTSA Campaign Number: ( ). The contact indicated that the vehicle had experienced that same failure listed in the recall. The failure mileage was 38,700.
Incident date: Mar 30, 2026
Jaguar Land Rover issued a safety mandate stating my vehicle is a spontaneous fire hazard and must be parked away from structures. However, JLR corporate is actively refusing to provide a safety loaner car or rental accommodation while forcing a weeks-long paperwork audit, leaving me with a known fire hazard in an active California fire zone
Incident date: May 20, 2026
At 11:45 AM, a Waymo AV stopped in the middle northbound lane at the Kierland Commons/Scottsdale Quarter signaled pedestrian crosswalk. The stop signal was not on. Pedestrians were standing on the sidewalk waiting for the signal to turn so they could cross Scottsdale Road. I assume the Waymo AV saw the pedestrians standing on the sidewalk and decided to stop. I was directly behind the Waymo AV. Tr... Read more
Incident date: May 21, 2026
I own the car and have had it for 3 years well maintenance but I notice when I pump gas it doesn’t want to go water leak in the the car when it rain and the fuel g lm from the gas tank leaks and you can smell gas strongly
Incident date: May 21, 2026
I own the car and have had it for 3 years well maintenance but I notice when I pump gas it doesn’t want to go water leak in the the car when it rain and the fuel g lm from the gas tank leaks and you can smell gas strongly
Incident date: May 21, 2026
I own the car and have had it for 3 years well maintenance but I notice when I pump gas it doesn’t want to go water leak in the the car when it rain and the fuel g lm from the gas tank leaks and you can smell gas strongly
Incident date: May 8, 2026
On 5/18, I was reversing into a parking spot and my steering rack completely locked to the right, with no warning and while in motion, causing me to strike a parked vehicle. The car had to be towed and dealership mechanic said steering rack had an internal mechanical failure and needs replacement. After doing some research, I found forums of numerous people who have had this same issue. This is ... Read more
Crash
Incident date: May 17, 2026
One seatbelt has been sticking the front passenger seatbelt for quite some time since I purchased the vehicle recently a few days ago the drivers seatbelt started sticking, and I actually got trapped in the seatbelt in the car and could not get out for quite some time I eventually had to expand the seatbelt and crawl my way out of the car.
Incident date: Mar 25, 2026
Well there a problem when you have no speed all of a sudden. And there a problem with some electrical and fuel can someone help me with what's going on if there a recall or not? I believe there something wrong like a recall and I have to deal with it. So what can I do in regards of getting this matter taking control. Please and Thank You , [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INF... Read more
Incident date: Mar 25, 2026
Well there a problem when you have no speed all of a sudden. And there a problem with some electrical and fuel can someone help me with what's going on if there a recall or not? I believe there something wrong like a recall and I have to deal with it. So what can I do in regards of getting this matter taking control. Please and Thank You , [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INF... Read more
Incident date: Mar 25, 2026
Well there a problem when you have no speed all of a sudden. And there a problem with some electrical and fuel can someone help me with what's going on if there a recall or not? I believe there something wrong like a recall and I have to deal with it. So what can I do in regards of getting this matter taking control. Please and Thank You , [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INF... Read more
Incident date: Oct 30, 2025
I brought my car used with warranty and everything was fine even though I barely drove the car because I had another car that I used to commute so I really didn’t drive the car often. Within a week I noticed a loud sound but I didn’t think anything of it because it was a diesel engine. Within a year I was on the freeway and my car just stopped in mid traffic which a semi diesel truck almost h... Read more
Incident date: May 12, 2026
Ok after done charging my Jaguar I Pace I put my car in reverse it made a clicking noise and then had traction battery warning pop up and high voltage battery warning then battery fault in red the car then just pushed itself forward for no reason and almost ran into the charger so I put it in park it stopped clicking. I honestly thought the car was going to start on fire this was after the softwar... Read more
Incident date: May 12, 2026
Ok after done charging my Jaguar I Pace I put my car in reverse it made a clicking noise and then had traction battery warning pop up and high voltage battery warning then battery fault in red the car then just pushed itself forward for no reason and almost ran into the charger so I put it in park it stopped clicking. I honestly thought the car was going to start on fire this was after the softwar... Read more
Incident date: Sep 18, 2024
The contact owns a 2021 Jaguar E-Pace. The contact stated that while driving and coming to a stop light or stop sign, the automatic stop start caused the vehicle when stopped and light or stop sign, the vehicle stalled. The issue also occurred while driving on a roadway, the vehicle stalled when stopped. The vehicle was taken to the dealer where it was diagnosed and did a multi point inspect... Read more
Incident date: Apr 30, 2026
I nearly had a collision with an autonomous Waymo vehicle in [XXX] due to the Waymo vehicle's failure to yield at an intersection. No emergency vehicles responded to the scene. There were no warning lamps, sounds or other symptoms prior to the failure to yield by the Waymo vehicle There was no collision. The Waymo vehicle failed to yield to my vehicle as I was traveling through an intersecti... Read more
Incident date: Sep 18, 2024
The contact owns a 2021 Jaguar E-Pace. The contact stated that while driving and coming to a stop light or stop sign, the automatic stop start caused the vehicle when stopped and light or stop sign, the vehicle stalled. The issue also occurred while driving on a roadway, the vehicle stalled when stopped. The vehicle was taken to the dealer where it was diagnosed and did a multi point inspect... Read more
Incident date: May 12, 2026
A waymo put pedestrian and public safety at risk on 5/12/26 at approximately 7:50 pm when it stopped halfway through an intersection at 14th, Market, and Church Street in San Francisco alongside a crosswalk. I began honking from my vehicle as the waymo stopped in front of lanes of oncoming traffic, blocking the intersection. Instead of continuing through the intersection, the waymo turned towards ... Read more
Incident date: Feb 9, 2026
The dealer has completed a reduction in battery charging to 90 percent. But has not remedied the possibility of overheating or fire. I now have a vehicle that I can not fully charge, and as per manufacturer instructions cannot charge or even store in a garage. The value of my vehicle has been negatively affected due to these unresolved serious safety concerns. I therefore want Jaguar to fix th... Read more
Incident date: May 8, 2026
The seat belts are much slower to retract than with other cars, including our 2019 Mitsubishi Outlander we also own. My wife has had the front passenger seat belt get stuck in the door at least 3 times (likely more) which has required us to make multiple stops at the dealership to fix it. This is certainly a safety risk since the door remains partially open this certainly is something that should ... Read more
Incident date: May 2, 2026
The contact owns a 2022 Ford Bronco. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview camera image failed to function and the image would appear as blank. The contact received notification of NHTSA Campaign Numbers: 26V124000(Back Over Prevention) and 25V455000 (Fuel System, Gasoline), however, the part to do the recal... Read more
Incident date: May 2, 2026
Regarding a recall I was told the remedy would be available by now vin number Zasfaknn9j7b75385
Incident date: May 2, 2026
The contact owns a 2022 Ford Bronco. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview camera image failed to function and the image would appear as blank. The contact received notification of NHTSA Campaign Numbers: 26V124000(Back Over Prevention) and 25V455000 (Fuel System, Gasoline), however, the part to do the recal... Read more
Incident date: Apr 8, 2026
Vehicle Info: 2021 Polestar 2 74,765 mi Software version 5.0.10 About 2 weeks ago, I updated to the newest OTA update 5.0.10, which may be unrelated. 1 week ago, the normal start-up safety procedure flagged the airbag and instructed me to find a service station immediately. I scheduled an appt and I was charged $300 diagnostic fee. It's unclear if the airbags would deploy in a collision based o... Read more
Incident date: May 6, 2026
The contact owns a 2024 Mitsubishi Outlander Equipped with Nexen Roadian GTX in size 255/45R20. The contact stated while driving the vehicle at 30 MPH she noted her tire pressure was very low, she pulled into a gas station to fill it with AIR, she drove the vehicle home, and next day the tire was flat again and was filled back up. The vehicle was taken to a independent mechanic where it was diagno... Read more
Incident date: Jul 14, 2025
Engine blew a head gasket so had to have the engine rebuilt @ a cost of $13,000. Car only had 22,500 miles on it. I think that should instigate a recall.
Incident date: Apr 1, 2026
This 2023 windshield can easily be chipped. It has more than 10 visible chips/cracks.
Incident date: Apr 29, 2026
The rear camera is not clear sometimes I can't see the objects. I took the car for two recall and I spoke with the Mitsubishi and they said can't do anything to improve the rear camera.
Incident date: Dec 31, 1969
During a heavy rain vehicle stalled out. Looked like it hit a bag of leaves at the drivers front wheel. Stuck in standing water blocking a lane. I was pulled over waiting out the rain and cars trying to get past the stalled Waymo were almost colliding with me and others. If a car can not function in heavy rain why are these on the roads.
Incident date: Apr 11, 2026
Symptoms of failure was present prior to complete failure. At highway speed, vehicle sometimes resisted steering input. At 20-30mph, steering wanders side to side and fights my steering inputs. When complete failure occurred, steering became difficult at low speed, parking situations. No warning or error message on dash. Vehicle was towed to dealer where they determined the electric motor on the ... Read more
Incident date: Apr 11, 2026
Symptoms of failure was present prior to complete failure. At highway speed, vehicle sometimes resisted steering input. At 20-30mph, steering wanders side to side and fights my steering inputs. When complete failure occurred, steering became difficult at low speed, parking situations. No warning or error message on dash. Vehicle was towed to dealer where they determined the electric motor on the ... Read more
Incident date: Apr 11, 2026
Car starts to jerk all of a sudden when breaking ( from 30-26 miles) .
Incident date: Apr 12, 2026
My daughter and 2 friends were driving on the highway, the dash flickers and goes back to normal, flickered again and the car started slowing down so she pulled over, ( car still moving) and puts the car in park but the car still continues to move. Passenger notices out the side mirror the car is on fire, she jumped out; the car then accelerates ( still in park) and hits the “jersey wall “ wh... Read more
Crash
Fire
3 injured
Incident date: Nov 13, 2023
There's a knocking or clicking sound when I turn, and sometimes when I'm not turning. It seems to be coming from the front left wheel area.
Incident date: Apr 12, 2026
The front drivers side headlamp malfunctioned after condensation entered the lamp via rain and then humidity. The issue first started April 12, 2026. I was leaving to go on a 260 miles drive when I pulled out of the drive way and I started getting a flickering "Dipped Beam Fault". It started flickering on and off as I was picking up speed to merge onto the interstate. I drove all those miles with ... Read more
Incident date: Sep 15, 2025
I purchased the vehicle with approximately 56,000 miles. Within 2–3 weeks after purchase a “traction battery fault” warning appeared. I took it to a dealership, which said it was a battery module fault. They replaced defective battery cell under warranty (repair value ~$7,000–8,000). During the same initial period and continuing after the battery repair, the vehicle exhibited intermittent ... Read more
Incident date: Sep 15, 2025
Driving under normal conditions April 20,2026, on the way to school. Got off the freeway and the vehicle immediately shut-off and the check engine light came on. Vehicle was stuck partially in the roadway and would not move. Vehicle was towed to Kia dealership and they found that there was no oil in the engine and that the oil drain plug was completely missing. This problem caused catastrophic... Read more