Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 5,697 complaints for ISUZU
WE ARE CONSTANTLY ADDING OIL TO THE VEHICLE WITHIN A MONTHS TIME NO OIL WILL MEASURE ON THE DIPSTICK AND THERE ARE NO SIGNS OF LEAKAGE. WHEN THE TRUCK REACHES OVER 50MPH THE VEHICLE VIBRATES AND PULLS TO THE RIGHT EVERYTIME
WE ARE CONSTANTLY ADDING OIL TO THE VEHICLE WITHIN A MONTHS TIME NO OIL WILL MEASURE ON THE DIPSTICK AND THERE ARE NO SIGNS OF LEAKAGE. WHEN THE TRUCK REACHES OVER 50MPH THE VEHICLE VIBRATES AND PULLS TO THE RIGHT EVERYTIME
Incident date: Aug 15, 2000
BLIND SPOTS ARE TERRIBLE. YOU CANNOT "SHOULDER CHECK" WHEN DOING LANE CHANGES BECUASE THERE IS A NO WINDOW. THE SMALL WINDOW PROVIDED IS BLOCKED BY THE HEADREST OF THE PASSENGER. THE REAR WINDOW ARE TOO SMALL AND TOO HIGH TO BE USEFUL TO SEE ANY VEHICLES BEHIND YOU. VERY UNSAFE FOR DRIVING.*AK
Incident date: Oct 23, 2001
CONSUMER WAS TRAVELING ABOUT 50MPH ON HIGHWAY AND A DEER JUMPED IN FRONT OF VEHICLE, CONSUMER WAS TRYING TO AVOID HITTING THE DEER , HE SWERVED AND LOST CONTROL OF VEHICLE. DRIVER'S SIDE AIRBAG DIDN'T DEPLOY. *AK
Crash
THE VEHICLE DEVELOPED A PULSING IN THE BRAKES DUE TO WARPAGE IN THE REAR DISC BRAKES.
Incident date: Nov 1, 1999
THE VEHICLE HAS EXPERIENCED AN EXCESSIVE OIL LEAK 2 MONTHS AFTER PURCHASED, THE DEALER HAS REPLACED THE WASHER SEAL,, PAN GASKET, ELECTRIC CONNECTOR, TRANSMISSION PAN, THE TRANSMISSION WAS REPLACED BUT THE LEAK REOCCURED.
Incident date: May 1, 2000
WHEN VEHICLE REACHES 65-70 MPH VEHICLE BOUNCES ALL OVER THE ROAD, AND IS VERY HARD TO CONTROL. DEALER BLAMES TIRES FOR THIS, CONSUMER HAS REPLACED TIRES 3 TIMES PLUS 2 EXTRA TIRES. ISUZU SAYS IT IS A SUV, AND WILL RIDE ROUGH. VEHICLE TAKEN TO DEALER 5 TIMES FOR THIS PROBLEM.*AK *YH
Incident date: Feb 23, 2001
WHILE DRIVING ON WET PAVEMENT AT 40-45 MPH, I HYDROPLANED INTO A GURADRAIL AND THEN INTO ONCOMING TRAFFIC. FELT AS IF ALL OF THE SUDDEN I LOST ALL CONTROL OF VEHICLE, AND NO CORRECTIVE MEASURES HELPED. THEN EARLIER THIS MONTH, 10-2001, WHILE DRIVING AGAIN ON WET PAVEMENT, HAD SAME EXPERIENCE, BUT NO WRECK THIS TIME. I FEEL AS THOUGH BOTH INSTANCES WERE BEYOND MY CONTROL AND I AM BECOMING INCREASIN... Read more
Crash
1 injured
VEHICLE SHUT OFF WITHOUT PRIOR WARNING. DEALERSHIP WAS AWARE OF PROBLEM. *AK
Incident date: Aug 15, 2001
PASSENGERS SIDE WINDOW DOES NOT PROPERLY GO ALL THE WAY DOWN OR EVEN ALL THE WAY UP. CONTACTED DEALER. *AK DEALERS CAN NOT FIX. *YD
Incident date: Aug 15, 2001
PASSENGER'S SIDE DOOR OF VEHICLE DOES NOT CLOSE CORRECTLY. DOOR WILL STAY AJAR AT TIMES, DOOR CLOSES BUT IS "OFSET" AND WHISTLES. DOOR IS NOT FLUSH WITH CAR. *AK *YH
Incident date: Aug 15, 2001
DRIVERS SEAT TRACK AND ANCHORS BROKE WHILE CONSUMER WAS SITTING IN VEHICLE. CONTACTED DEALER, AND DEALER REPLACED SEAT.*AK *SLC
Incident date: Sep 24, 2001
THE RUBBER SLEEVE THAT PROTECTS THE EXPOSED THROTTLE CABLE FROM DIRT HAD STARTED TO MELT (FROM ENGINE HEAT). THE RUBBER HAD MELTED AROUND THE THROTTLE CABLE CAUSING THE CABLE TO BE HELD IN THE OPEN POSITION. WHEN I TOOK MY FOOT OFF THE ACCELERATOR AND DISCOVERED THE THROTTLE WAS STICKING I STARTED BANGING ON THE SIDE OF THE PEDAL WITH MY FOOT THINKING THAT THE PROBLEM WAS WITH THE PEDAL ITSELF CA... Read more
Incident date: Oct 9, 2001
MY SON WAS DRIVING MY 1999 ISUZU RODEO HOME FROM SCHOOL. HE WAS AT A RED LIGHT, STOPPED TO TAKE A RIGHT TURN AND CAR ACCELERATED ON ITS OWN WENT OUT OF CONTROL. HE TRIED TO GET IT UNDER CONTROL BUT IT WOULDN'T STOP; IT JUST KEPT GOING, HE WENT ONTO THE OTHER LANE AND COLLIDED WITH ANOTHER DRIVER HEAD ON. FORTUNATELY, NOBODY WAS HURT. THIS IS THE 3RD TIME THE CAR HAS REVVED UP AND WENT ON ITS ... Read more
Crash
ISUZU
RODEO
(1999) — SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
Oct 15, 2001
Incident date: Oct 9, 2001
MY SON WAS DRIVING MY 1999 ISUZU RODEO HOME FROM SCHOOL. HE WAS AT A RED LIGHT, STOPPED TO TAKE A RIGHT TURN AND CAR ACCELERATED ON ITS OWN WENT OUT OF CONTROL. HE TRIED TO GET IT UNDER CONTROL BUT IT WOULDN'T STOP; IT JUST KEPT GOING, HE WENT ONTO THE OTHER LANE AND COLLIDED WITH ANOTHER DRIVER HEAD ON. FORTUNATELY, NOBODY WAS HURT. THIS IS THE 3RD TIME THE CAR HAS REVVED UP AND WENT ON ITS ... Read more
Crash
NO DEFECT, BUT COULD NOT FIND ANY OTHER FORM TO USE TO CONTACT NHTSA. I WISH TO COMPLAIN ABOUT EYESTRAIN ARISING FROM HEADLIGHT GLARE. IN MY CAR, SUV HEADLIGHTS ARE LEVEL WITH MY REARVIEW MIRROR. FREEWAY DRIVING AT NIGHT IS VERY STRAINFUL AND TIRING.*AK
Incident date: Jun 16, 1999
SINCE 2 WEEKS AFTER PURCHASE, WE HAVE HAD THE FOLLOWING ONGOING PROBLEMS WITH THIS VEHICLE: THE ENGINE SURGES AND REVS TO OVER 2,000 RPMS SUDDENLY AND UNEXPECTEDLY CAUSING THE VEHICLE TO LURCH FORWARD, MOST TIMES WHEN COMING TO A STOP. WE MUST CONCENTRATE ON KEEPING OUR FOOT SECURELY ON THE BRAKE IN ORDER TO KEEP THE VEHICLE FROM LUNGING INTO THE REAR OF A VEHICLE AHEAD OR INTO A CROSSWALK.*AK
Incident date: Sep 29, 2001
THIS IS A REOCCURRING MANUFACTURER DEFECT. PLEASE ISSUE A RECALL ON THESE ENGINE CONTROL MODULES. *AK
ISUZU
RODEO
(1998) — SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
Oct 12, 2001
Incident date: Oct 8, 2001
I HAD ALL PREVENTIVE MAINTENANCE AND A LOT OF WORK DONE ON BRAKES IN THE PAST FEW WEEKS AT THE DEALERSHIP. SUDDENLY, A WEEK AND A HALF AFTER THE LAST REPAIR, THIS PROBLEM COMES FROM NOWHERE. OF COURSE, IT'S AN ADDITIONAL REPAIR WITH ADDITIONAL COSTS. SOMETHING IS NOT RIGHT. THIS CARE HAS BEEN MAINTAINED AND VERY WELL TAKEN CARE OF FOR THE PAST 3 YEARS. *AK
Incident date: Mar 25, 1999
CONTINUOUS VIBRATIONS IN SUSPENSION. WHEN STOPPING VEHICLE IT WILL MOVE FORWARD. ALSO, WHEN APPLYING GAS PEDAL, VEHICLE SLIPS BEFORE GOING INTO GEAR. CONTACTED DEALER, AND DEALER COULDN'T FIND ANYTHING WRONG. *AK
Incident date: Mar 25, 1999
CONTINUOUS VIBRATIONS IN SUSPENSION. WHEN STOPPING VEHICLE IT WILL MOVE FORWARD. ALSO, WHEN APPLYING GAS PEDAL, VEHICLE SLIPS BEFORE GOING INTO GEAR. CONTACTED DEALER, AND DEALER COULDN'T FIND ANYTHING WRONG. *AK
Incident date: May 25, 2001
WHILE DRIVING VEHICLE STALLED WITHOUT WARNING, ALSO COULD NOT CONTROL VEHICLE UNTIL TURNING IT OFF,CONTACTED DEALER AND DEALER STATED THERE WAS NOTHING THEY COULD DO. *AK *SLC
Incident date: May 15, 1999
THE BACK LEFT TIRE WAS DEFECTIVE (STEEL SHOWING) CAUSING THE DRIVER TO LOOSE CONTROL AND RUN ACROSS THE S/B LANE OF TRAFFIC AND STRUCK A GUARDRAIL, THE VEHICLE THE OVERTURNED GOING OVER THE GOUARDRAIL DOWN INTO A CREEK BED, THE VEHICLE THEN FLIPPED REAR OVER FRONT ONE COMPLETE TIME, ALL 4 OCCUPANTS WERE INJURED (BRIDGESTON/FIRESTONE P235/75R15, RADIAL ATX M/S, VDHL1M0254, LEFT REAR). NLM
4 injured
ISUZU
RODEO
(1999) — SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
Oct 2, 2001
Incident date: Aug 23, 2001
THE ACCIDENT OCCURRED ON THE FREEWAY, IN HEAVY TRAFFIC. I SLAMMED MY BRAKES ON, AND I HEARD (AND FELT) THE BRAKES LOCK-UP, AND THEN RELEASE (THIS FELT LIKE I WAS SURGING FORWARD). IT WAS WHEN THE BRAKES RELEASED THAT I HIT THE CAR IN FRONT OF ME.*AK
Crash
TIMING BELT BROKE THREE TIMES . DEALER WAS CONTACTED, AND REPAIRED EACH TIME. PLEASE PROVIDE FURTHER INFORMATION.*AK
FUEL INJECTION LEAKS, CAUSING FUEL SPILLAGE. VEHICLE IS AT DEALER FOR REPAIRS. PLEASE PROVIDE FURTHER INFORMATION.*AK
VEHICLE DECELERATED, AND WHEN APPLYING CLUTCH VEHICLE WOULD STALL WITHOUT ANY INDICATION. AFTER INSPECTION BY DEALER. IT WAS DETEERMINED THAT THERE WAS A TOOTH ERROR IN COMPUTER PROGRAM. HOWEVER, PROBLEM STILL EXISTS. PLEASE PROVIDE FURTHER INFORMATION. *AK
VEHICLE DECELERATED, AND WHEN APPLYING CLUTCH VEHICLE WOULD STALL WITHOUT ANY INDICATION. AFTER INSPECTION BY DEALER. IT WAS DETEERMINED THAT THERE WAS A TOOTH ERROR IN COMPUTER PROGRAM. HOWEVER, PROBLEM STILL EXISTS. PLEASE PROVIDE FURTHER INFORMATION. *AK
WHILE DRIVING VEHICLE IN RAIN WINDSHIELD WIPERS STOPPED WORKING WITH NO WARNING, THEY WORKED INTERMITTENTLY, ALSO HAD TO REPLACE WINDSHIELD WIPER CONTROL MODULE. *AK *NLM
Incident date: Aug 26, 2001
I SENT AN EMAIL TO YOUR WEBMASTER SITE EXPLANING EVERTHING IN DETAIL. I WAS DRIVING AND THE SHIELD TO THE SUNROFF FELL ON MY HEAD AND RIGHT ARM CAUSING ME TO GO OFF THE ROAD AND HIT SOMETHING IT RUINED TWO CUSTOM RIMS WHICH HAD CHUNKS OUT OF THEM AND HAD TO BE REPLACED IT WAS VERY SCARY AND VERY COSTLY. WHAT CAN I DO ?
Crash
1 injured
ISUZU
RODEO
(2000) — SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
Sep 19, 2001
Incident date: Jun 27, 2001
WHILE DRIVING AT HIGHWAY SPEEDS AND APPLYING BRAKES VEHICLE WILL DRIFT TO RIGHT. CONSUMER HAS CONTACTED DEALER FIVE TIMES ALREADY FOR THE SAME PROBLEM, BUT THE PROBLEM STILL OCCURS.*AK
ON AT LEAST 5 OCCASIONS CONSUMER EXPERIENCED BRAKE FAILURE. WHEN APPLYING THE BRAKES AT LOW SPEEDS(5-15 MPH)A SENSATION WAS FELTED SIMILAR TO THER EACTION OF THE ANTI-LOCK BRAKE PULSE BUT VERY LITTLE BRAKING POWER RESULTING IN SUBSTANTIAL BRAKE TRAVEL. DEALER SAID THIS WAS CAUSED BY AN INADEQUATE AFTER MARKET BRAKE JON.
Incident date: Jan 10, 2001
ACCESSIVE ENGINE KNOCK AT HIGH RPM. ISUZU SAID IT'S NORMAL. *AK
Incident date: Jul 11, 2001
ENGINE KNOCKS (PINGS) UNDER LOAD 2300-3000 RPM'S. DEALER REPROGRAMED COMPUTER, BUT THE KNOCK WAS STILL PRESENT. THOUGHT IT MIGHT BE BAD GAS, AND SUGGESTED I TRY USING 89 OCTANE INSTEAD OF 87. THE 1989 OCTANE SLOVE THE PROBLEM FOR ABOUT 2500 MILES, BUT NOW THE KNOCKING IS BACK. I WOULD GUESS THAT THE 1989 OCTANE WAS ONLY MASKING THE PROBLEM AS IT CONTINUED TO GET WORSE.*AK
Incident date: Aug 29, 2001
UPON INSPECTION, MY MECHANIC TOLD ME THE STUDS: LUGS: NUTS ON THE 2 FRONT TIRES WOULD NEED TO BE REPLACED BECAUSE THE METAL THAT WAS USED TO MANUFACTURE THEM WAS TO SOFT THUS CAUSING FAILURE. FAILURE CAUSED THE STUDS TO BECOME CROSS THREADED AND ONE STUD BROKE AND WAS MISSING FROM THE WHEEL.*AK
THE BRAKES WERE WORN OUT. UNPON INSPECTION IT WAS FOUND THAT READ THE HUBS HAD DETERIORATED AND WERE FLAKING TO A DEGREE THAT THE DISC WERE VIRTUALLY DESTROYED, THE DEALER REFUNDED THE COST OF NEW DRUMS. *YH
Incident date: Mar 1, 2000
WHEN EVER VEHICLE COMES TO A STOP ENGINE WILL DIE. CONSUMER HAS CONTACTED DEALER, AND THEY WERE NOT ABLE TO DUPLICATE THE PROBLEM. CONSUMER WAS AFRAID OF BEING REAR ENDED.*AK
TIRES BOUNCE&THUMP ON MY NEW VEHICLE AT LOW SPEED,THEREFORE I BELEAVE SOME BELTS ARE BROKEN. THE DEALER ROTATED THE TIRES,BUT IT DID NOT FIX THE PROBLEM THEY REFUSED TO REPLACE THE PROBLEM TIRES.I FEEL THE TIRES ARE UNSAFE . I WANT THE DEALER OR TIRE MANUFACTURER TO REPLACE THE BAD TIRES . I WILL GREATLY APREACEATE ANY HELP I CAN GET WITH THIS MATTER .*AK (DOT NUMBER: Y7MT CBJ TIRESIZE: P245/70... Read more
Incident date: Nov 1, 2000
PASSENGER'S SIDE SEAT BELT KEEPS RETRACTING, ESPECIALLY WHEN GOING OVER A BUMP. IT IS IMPOSSIBLE TO DRIVE THIS WAY. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
Incident date: Jul 1, 2001
INTERMITTENTLY WHEN APPLYING BRAKES VEHICLE WILL ACCELERATE FORWARD AND ENGINE REVS. DEALER HAS INSPECTED VEHICLE THREE TIMES, AND COULD NOT DUPLICATE OR CORRECT THE PROBLEM.*AK *SLC
Incident date: Aug 10, 2001
VEHICLE WAS INVOLVED IN A DIRECT FRONTAL IMPACT AT 35MPH. UPON IMPACT, AIR BAGS DID NOT DEPLOY. PLEASE PROVIDE ADDITIONAL INFORMATION.*AK
Crash
Incident date: Aug 26, 2001
FRONT END SHAKES VIOLENTLY AT ALL TIMES, VEHICLE IS HARD TO OPERATE. VEHICLE HAS BEEN IN OVER 5 TIMES FOR SAME PROBLEM. ISUZU REPRESENTATIVE HAD STEERING COLUMN TIGHTENED WHICH DID NOT REMEDY PROBLEM.*AK THE STEERING FREEZES UP AT TIMES AFTER HITTING A BUMP. NLM CONSUMER STATES AT SPEEDS OF 45 MPH THE BACK WHEELS VIBRATE UP AND DOWN, THEY DO NOT STAY IN CONTACT WITH THE ROAD, THE FRONT WHEELS ... Read more
Incident date: Aug 26, 2001
FRONT END SHAKES VIOLENTLY AT ALL TIMES, VEHICLE IS HARD TO OPERATE. VEHICLE HAS BEEN IN OVER 5 TIMES FOR SAME PROBLEM. ISUZU REPRESENTATIVE HAD STEERING COLUMN TIGHTENED WHICH DID NOT REMEDY PROBLEM.*AK THE STEERING FREEZES UP AT TIMES AFTER HITTING A BUMP. NLM CONSUMER STATES AT SPEEDS OF 45 MPH THE BACK WHEELS VIBRATE UP AND DOWN, THEY DO NOT STAY IN CONTACT WITH THE ROAD, THE FRONT WHEELS ... Read more
Incident date: Aug 15, 2001
STEERING WHEEL COVER IS COMING OFF THE STIFF RUBBER THATIT IS BONDED. ROTATION OF RUBBER ON STEERING WHEEL IS COMING OFF. DEALERSHIP IS AWARE OF PROBLEM. *AK
ISUZU
TROOPER
(1997) — SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
Aug 31, 2001
Incident date: Aug 28, 2001
BRAKE FLUID LEAKS. BRAKE LIGHT WOULD COME ON. BRAKE PEDAL WOULD GO TO THE FLOOR WHEN APPL STEERING SHAFT. *AK
Incident date: Aug 28, 2001
BRAKE FLUID LEAKS. BRAKE LIGHT WOULD COME ON. BRAKE PEDAL WOULD GO TO THE FLOOR WHEN APPL STEERING SHAFT. *AK
Incident date: Jul 19, 2001
THIS RODEO WAS PURCHASED IN JULY. AFTER A TEST DRIVE, A VIBRATION WAS NOTICED IN THE STEERING WHEEL AND RIDE OF THE VEHICLE. WE WERE TOLD BY THE SALESMAN AND SALES MANAGER THAT THIS WAS NORMAL DUE TO TIRE FLAT SPOTS FROM SITTING ON THE DEALERS' LOT. WE WERE TOLD TO DRIVE THE VEHICLE FOR 500+ MILES AND SEE IF THE PROBLEM ALLEVIATES ITSELF. AT THE SAME TIME, WE AGREED TO DO THIS WITH AN ALIGNMEN... Read more
POWER OPERATED DOOR LOCKS ON BOTH REAR PASSENGERS DOORS CANNOT BE OPENED WITH KEY FROM THE OUTSIDE, AND CANNOT BE MANUALLY OPENED FROM INSIDE ,CAUSE UNKNOWN. PLEASE GIVE ANY FURTHER DETAILS.*AK
ISUZU
RODEO
(2000) — POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
Aug 29, 2001
Incident date: Aug 1, 2001
VEHICLE JUMPED FROM PARK TO REVERSE WITH TRANSMISSION IN FIRST GEAR AND EMERGENCY BRAKE ENGAGED. DEALER HAS BEEN CONTACTED. PLEASE PROVIDE FURTHER DETAILS.*AK
Incident date: May 11, 2001
PRIOR TO RECALL 01I002, TIMING BELT BROKE CAUSING VEHICLE TO STALL, VEHICLE WOULD NOT RESTART, AS A RESULT OF THE DAMAGED CAUSED CONSUMER HAD TO HAVE THE ENGINE REBUILT, CONSUMER IS REQUESTING REIMBURSEMENT FOR ALL SERVICES COMPLETED, TIME MISSED FROM WORK, TRANSPORTATION, AND EMOTIONAL STRESS. *ET