Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 5,697 complaints for ISUZU
Incident date: Jun 28, 2002
CONSUMER STATES THAT HIS VEHICLE HAS A DUEL TANK SYSTEM AND EXPERIENCED THE SAME DEFECT STATED IN RECALL NUMBER 01 F 105 000, WHICH RESULTED IN VEHICLE CATCHING ON FIRE. THE MANUFACTURER AND DEALERSHIP WERE NOTIFIED. PLEASE PROVIDE MORE DETAILS. TS
Fire
Incident date: Nov 1, 2002
CONSUMER STATED THAT WHILE DRIVING ABS LIGHT WAS ILLUMINATING ON/OFF INTERMITTENLY. CONSUMER APPLIED BRAKES AND VEHICLE WOULD NOT STOP AT ALL. CHECKED BY DEALER WHO ADVISED THAT THE BRAKE HYDRAULIC SYSTEM HAD FAILED. TS
Incident date: Nov 30, 2000
ABS FAILURE DESIGN PROBLEM. EXTENDED BRAKING DISTANCE ESPECIALLY ON WET OR BUMPY SURFACES. THE ABS SYSTEM SEEMS TO DISENGAGE ANY SIGNIFICANT BRAKING EFFECT. THIS HAS NOT CAUSED AN ACCIDENT YET, BUT WHEN IT HAPPENS INTERMITTENTLY, NOTHING APPEARS TO HELP THE BRAKES ENGAGE IN A NORMAL FASHION. THE MANUFACTURER DOES NOT ACKNOWLEDGE A DESIGN PROBLEM DESPITE NUMEROUS OTHER COMPLAINTS BY OTHER OWNER... Read more
Incident date: Nov 18, 2002
WE'VE HAD MULTIPLE TIRE PROBLEMS AND PAINT PROBLEMS, FIRST WITH THE RIMS AND THEN WITH BODY PAINT DOOR CHECKS HAVE BEEN FIXED TWICE AND AUTO TRANS PICKUP SENSOR FAILURE. TIRES AND RIMS WERE FINALLY RELPACED AFTER 40,000 MILES OF PROBLEMS. DT
Incident date: Nov 19, 2002
THE ELECTRICAL SYSTEM IS DEFECT THE LIGHT WILL GO OFF AND ON INTERMITTENLY. AND THE VEHICLE WILL NOT START AT ALL PLEASE PROVIDE ADDITIONAL INFORMATION. DEALER IS AWARE OF THE PROBLEM. TS
ISUZU
RODEO
(1999) — SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
Nov 18, 2002
Incident date: Nov 12, 2002
THE VEHICLE EXPERIENCES EXTENDED STOPPING DISTANCE WHEN BRAKING OVER ROUGH TERRAIN, PINE CONES, POT HOLES, ETC. THE BRAKES RELEASE AND RECATCH WITH THE PEDAL ALMOST TO THE FLOOR. DT
ISUZU
RODEO
(1999) — SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
Nov 18, 2002
Incident date: May 6, 2001
WHEN DRIVING ON BUMPY ROADS OR IN WET CONDITIONS ABS BRAKES INGAGE UNNECESSERALLY CAUSING INCREASED VEHICLE STOPPING DISTANCE. THIS HAS HAPPENED ON THREE OCCASIONS SCARYING THE HELL OUT OF ME. ON APPROACHING A T-JUNCTION IN WET CONDITIONS, I APPLIED THE BRAKES IN NORMAL FASHION AND A LOUD JUDDERING NOISE WAS HEARD. BRAKE PEDAL WENT SOFT, VEHICLE LURCHED FWD AND FINALLY STOPPED IN THE MIDDLE OF TH... Read more
ISUZU
RODEO
(1999) — SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
Nov 14, 2002
Incident date: Oct 31, 2002
CONSUMER STATED WHILE DRIVING AND WITHOUT WARNING THE ABS PUMP FAILED, WHICH CAUSED THE VEHICLE TO EXPERIENCE EXTENDED STOPPING DISTANCE. DEALER NOTIFIED. MR *TT *JB
Incident date: Oct 27, 2002
CONSUMER STATES THAT WHEN HIT AT 35 MPH IN THE FRONT CENTER OF THE VEHICLE THE AIR BAG DID NOT DEPLOY CAUSING MINOR INJURIES TO THE CONSUMER. DEALER NOTIFIED. MR
Crash
Incident date: Mar 30, 2002
THE DRIVER AND PASSENGER SIDE WINDOW FELL OFF OF THE TRACK. AND WILL GO UP AND DOWN INTERMITTENLY PLEASE FURNISH ADDITIONAL INFORMATION. DEALER IS AWARE OF THE PROBLEM. MR
Incident date: Nov 1, 2002
WHEN TURNING OFF ENGINE, CONSUMER STATES' ABS PUMP CONTINUES TO RUN. CONSUMER HAS TO DISCONNECT PUMP IN ORDER FOR PUMP TO STOP RUNNING. TOOK TO DEALER AND THE DEALER DISCONNECTED THE ABS MODULATOR. NOW THE ABS LIGHT IS ON. PLEASE PROVIDE ANY FURTHER INFORMATION. MR
Incident date: Oct 27, 2002
CONSUMER ATTEMPTED TO APPLY BRAKES, HOWEVER VEHICLE CONTINUED TO ACCELERATE AND JUMPED OVER A CURB INTO A PRIVATE YARD THROUGH A FENCE AND HIT A POLE.MR *TT *JB. *AK
Crash
Incident date: Aug 1, 2002
CONSUMER RECEIVED A RECALL (02V-120) NOTICE ON IGNITION SWITCH AND TOOK THE VEHICLE TO THE DEALERSHIP, BUT THE DEALER WAS UNWILLING TO FIX THE RECALL PROBLEM ON TIME. *YH
Incident date: Oct 27, 2002
WHILE VEHICLE WAS BEING SERVICED FOR TIRE ROTATION AND BALANCING. THE LUG BOLT THAT HOLDS THE LUG NUT SNAPPED OFF. THE MANAGER AT TIRE KINGDOM HAS INFORMED ME THAT THEY HAVE THIS KIND OF PROBLEM WITH ISUZU'S. HE ASKED ME TO PURCHASE THE REPLACEMENT PART FROM THE DEALER AND HE WILL INSTALL IT FOR FREE. I'M WRITING TO YOU TO REPORT THIS JUST IN CASE THERE IS DEFECT INVOLVED WITH THESE LUG BOLTS.... Read more
Incident date: Nov 1, 2002
AFTER PURCHASING ONE LUG NUT AND BOLT TO BE REPLACED BY TIRE KINGDOM, 15 OTHER LUG NUTS AND BOLTS BROKE OFF. I HAD TO PURCHASE ADDITIONAL LUG NUTS AND BOLTS TO BE REPLACED. WHEN I CONTACTED DEALER, (MIDWAY ISUZU IN MIAMI) THEY INFORMED ME THAT THIS IS A KNOWN DEFECT OF THIS VEHICLE BUT MY BASIC WARRANTY (3 YEARS) IS OVER AND IT IS NO LONGER COVERED. I PURCHASED THIS VEHICLE USED, WITH ALMOST TW... Read more
Incident date: Jul 26, 2002
THE 2 SHUTTLE WHEEL BASE LOCATED IN THE BACK OF THE VEHICLE ARE TO SHORT. WHICH CAUSES THE VEHICLE TO BOUNCE WHILE DRIVING, AND DAMAGE OTHER COMPONENT IN THE ENGINE. PLEASE PROVIDE MORE DETAILS. TS
Incident date: Jul 5, 2002
VEHICLE BACK IN ON 09/06/02 FOR SAME PROBLEM MILEAGE WAS 8103 AT 10,900, PROBLEM IS BACK AGAIN. DT
Incident date: Oct 18, 2002
FUEL LEAKED WHILE VEHICLE WAS RUNNING UNDER THE ENGINE COMPARTMENT. THE DEALERSHIP DETERMINED THAT THE FUEL RETURN HOSE FAILED. A CAUSE COULD NOT BE DETERMINED AT THE TIME OF REPAIR. IT WAS SUBSEQUENTLY REPAIRED. DT
ISUZU
RODEO
(1998) — SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
Nov 1, 2002
Incident date: Aug 24, 2002
ABS LIGHT CAME ON, DRIVING 35 MPH COULD NOT STOP SUDDENLY AND SLID INTO ANOTHER CAR CAUSING $2700 WORTH OF DAMAGE TO MY CAR AND INSURANCE HAD LAPSED HAD TO PAY OUT OF POCKET. FUEL GAUGE ALWAYS SHOWS LESS THAN REALLY IS EVEN WHEN FULL. CATALICTIC CONVERTER IS ALWAYS RATTLING. DT
Crash
Incident date: Aug 24, 2002
ABS LIGHT CAME ON, DRIVING 35 MPH COULD NOT STOP SUDDENLY AND SLID INTO ANOTHER CAR CAUSING $2700 WORTH OF DAMAGE TO MY CAR AND INSURANCE HAD LAPSED HAD TO PAY OUT OF POCKET. FUEL GAUGE ALWAYS SHOWS LESS THAN REALLY IS EVEN WHEN FULL. CATALICTIC CONVERTER IS ALWAYS RATTLING. DT
Crash
Incident date: Aug 24, 2002
ABS LIGHT CAME ON, DRIVING 35 MPH COULD NOT STOP SUDDENLY AND SLID INTO ANOTHER CAR CAUSING $2700 WORTH OF DAMAGE TO MY CAR AND INSURANCE HAD LAPSED HAD TO PAY OUT OF POCKET. FUEL GAUGE ALWAYS SHOWS LESS THAN REALLY IS EVEN WHEN FULL. CATALICTIC CONVERTER IS ALWAYS RATTLING. DT
Crash
Incident date: Oct 24, 2002
WHEN CONSUMER ATTEMPTED TO APPLY THE BRAKES, THERE WAS NO RESPONSE, WHICH RESULTED IN THE EMERGENCY BRAKE BEING APPLIED, DEALER WAS UNABLE TO DUPLICATE THE PROBLEM.TS *JB
ISUZU
RODEO SPORT
(2001) — SERVICE BRAKES, AIR:ANTILOCK
Oct 30, 2002
Incident date: Oct 22, 2002
WHILE DRIVING AT 30 MPH, THE ABS BRAKES FAILED CAUSING AN ACCIDENT. THE DEALERSHIP INDICATED THAT THE BRAKES DO NOT ADJUST OR CALIBRATE TO THE WEIGHT OF WHATS BEING TOWED. DEALERSHIP CANNOT FIX PROBLEM. PLEASE DESCRIBE DETAILS TS
Incident date: Oct 28, 2002
WHILE TRAVELING ON A SIDE STREET AND HE APPLY HIS BRAKES RPM WENT UP 7000. AND HIS VEHICLE WOULD'NT STOP THE VEHICLE WAS IN PARK AND THE VEHICLE STARTED TO VIBRATE AND SHAKE. THE DEALERSHIP IS AWARE OF THE PROBLEM. TS
Incident date: Sep 1, 2002
THE CONSUMER IS CONCERN THAT ALL FOUR DOORS LEAKS IN INCLEMENT WEATHER. WHILE APPLYING HER BRAKES THERE IS A FUNNY VIBRATION NOISE THE DEALERSHIP IS AWARE OF THE PROBLEM., TS
ISUZU
RODEO
(1999) — SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
Oct 22, 2002
Incident date: May 1, 2002
MR
VEHICLE WOULD NOT START. DEALER REPLACED ENGINE/STARTER/CIGARETTE LIGHTER. *AK
VEHICLE WOULD NOT START. DEALER REPLACED ENGINE/STARTER/CIGARETTE LIGHTER. *AK
Incident date: Aug 15, 2002
CONSUMER STATES THAT AFTER MAKING AN APPOINTMENT TO HAVE VEHICLE SERVICED FOR RECALL. UPON ARRIVAL, CONSUMERWAS INFORMED PARTS WERE NOT AVAILABLE. SINCE THEN, CONSUMER HAS RECEIVED NUMEROUS EXCUSES AS TO WHY THE RECALL COULDN'T BE PERFORMED.*TS *JB
ISUZU
AMIGO
(1998) — SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
Oct 16, 2002
Incident date: Nov 16, 1998
CONSUMER HAS HAD SAME PROBLEM WITH ABS BRAKES AS STATED IN RECALL # 02 I00 000,BUT THIS VEHICLE WAS NOT INCLUDED IN RECALL DUE TO VIN. MR....*AK
Incident date: Dec 21, 2000
ORIGINAL AC COMPRESSOR FAILED IN DEC 2000 AT 35,000 MILES AND WAS REPLACED UNDER WARRANTY. REPLACEMENT AC COMPRESSOR FAILED IN SEP 2000 AFTER APPROXIMATELY 35,000 MILES. AMERICAN ISUZU AND ITS LOCAL DEALER TOLD ME THIS WAS NORMAL FOR THE AC COMPRESSOR TO FAIL AT 35,000 MILES. AN INDEPENDENT REPAIR SHOP TOLD ME THAT AC COMPRESSOR FAILURE AT 35,000 IS NOT NORMAL. FURTHERMORE I WAS TOLD THAT OTHER... Read more
ISUZU
AMIGO
(1999) — SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
Oct 9, 2002
Incident date: Aug 22, 2002
THE ABS LIGHT CAME ON. WHEN I TURNED THE CAR OFF, THE ENGINE WOULD NOT TURN OFF. I FOUND OUT LATER THAT IT WAS THE ABS SYSTEM AND I HAD TO REMOVE THE FUSE. WHEN I TOOK MY CAR INTO THE DEALERSHIP THEY NEW EXACTLY WHAT THIS WAS AND HE WENT ON TO TELL ME THAT THEY HAD 3 OF THE SAME PROBLEMS YESTERDAY AND 1 MORE THAT MORNING. AFTER DOING SOME INVESTIGATION I NOTICED THAT A LOT OF 1999 RODEOS ALSO ... Read more
THE TRUCK EXPERIENCES UNWANTED ACCELERATION WITH CAUSE NOT BEING ABLE TO BE DUPLICATED BY DEALERSHIP. THE DEALERSHIP HAS WORKED ON THE TRUCK FOUR SEPERATE TIMES WHICH THE CONDITION STILL PERSIST. THE ISUZU TECHNICAL ASSISTANCE LINE WAS CONTACTED BY THE DEALERSHIP TO HELP PINPOINT POSSIBLE CAUSE. PLEASE DESCRIBE DETAILS. *MR
THE TRUCK EXPERIENCES UNWANTED ACCELERATION WITH CAUSE NOT BEING ABLE TO BE DUPLICATED BY DEALERSHIP. THE DEALERSHIP HAS WORKED ON THE TRUCK FOUR SEPERATE TIMES WHICH THE CONDITION STILL PERSIST. THE ISUZU TECHNICAL ASSISTANCE LINE WAS CONTACTED BY THE DEALERSHIP TO HELP PINPOINT POSSIBLE CAUSE. PLEASE DESCRIBE DETAILS. *MR
Incident date: Sep 28, 2002
CONSUMER STATES THAT WHILE DRIVING AND NO WARNING THE VEHICLE WILL JERK AND SWITCH FROM 1ST GEAR TO 2ND GEAR CAUSING IT TO BE HARD FOR THE CONSUMER TO CONTROL THE VEHICLE. DEALER NOTIFIED. *MR
ISUZU
RODEO
(1999) — SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
Oct 1, 2002
Incident date: Sep 1, 2002
EA 99 000/BRAKING SYSTEM-ABS:CONSUMER STATES THAT THE VEHICLE ABS MOTOR WOULD REMAIN ON AFTER SWITCHING OFF THE VEHICLE. CONSUMER HAD TO DISCONNECT THE BATTERY CABLE TO DEACTIVATE THE ABS MOTOR. DEALER CONTACTED. NLM
Incident date: Oct 1, 2002
CONSUMER STATES THAT WHILE DRIVING THE VEHICLE STEP ON THE BRAKE PAD THERE WAS NO BRAKES MANAGE TO STOP AND THE WHEN TRYING TO START VEHICLE AGAIN THE ABS SYSTEM LOCK. DEALER WAS NOT NOTIFIED. NLM
Incident date: Feb 15, 2001
FRONT PASSENGER SEAT BELT GETS TIGHTER EVERY TIME THE PASSENGER MOVES. DEALER STATED BELT IS DESIGNED TO HOLD CHILD SAFETY SEAT. THERE WAS NOTHING HE COULD DO. *MR
ISUZU
RODEO SPORT
(2002) — SEAT BELTS:FRONT:RETRACTOR
Sep 27, 2002
Incident date: Mar 15, 2002
FRONT PASSENGER SEAT BELT GETS TIGHTER EVERY TIME PASSENGER MOVES. DEALER STATED IT WAS DESIGNED TO HOLD A SAFETY SEAT. THERE WAS NOTHING HE COULD DO. *MR CONSUMER FEELS THIS IS UNNECESSARY SINCE A CHILD SEAT SHOULDN'T GO IN THE FRONT SEAT. THE PASSENGER HAS TO CONSTANTLY UNLATCH THE SEAT BELT TO KEEP FROM BEING CHOKED WHICH POSSES A SAFETY HAZARD. *PH
THE WINDSHIELD WIPER MOTOR ON THE TRUCK WOULD PERFORM ERRATIC OR QUIT WORKING WHILE IN USE WITH NO WARNING. THE OWNER REPLACED THE MOTOR WITH ANOTHER ONE THAT EVENTUALLY REPEATED THE ERRATICAL OPERATION. THE OWNER IS CONCERNED AND FEEL THAT THE MANUFACTURE SHOULD BE RESPONSIBLE FOR THIS. PLEASE DESCRIBE DETAILS. *MR
Incident date: Sep 20, 2002
WHILE DRIVING THE VEHICLE AT ANY SPEED THE THE CRUISE CONTROL WILL COME ON/OFF BY ITSELF. THE DEALER HAS BEEN NOTIFIED AND THE PROBLEM STILL OCCURS. THE CONSUMER IS REQUESTING A NEW VEHICLE IF THE CRUISE CONTROL CANNOT BE FIXED. *SCC
Incident date: Jan 2, 2001
CONSUMER STATES THE BRAKES ON THE VEHICLE ARE NOT WORKING PROPERLY, THE STOPPING DISTANCE ON THE VEHICLE HAS INCREASED AND THE CONSUMER HAS ALOMST BEEN IN ACCIDENTS DUE TO THIS DEFECT. CONTACTED DEALER AND THE DEALER HAS TAKEN A LOOK AT THE VEHICLE SIX TIMES ALREADY AND THEY CANNOT FIND THE PROBLEM.*JB
Incident date: Nov 19, 2001
WHEN VEHICLE IS ENGAGED IN FIRST GEAR IT WILL THEN MOVE A SHORT DISTANCE AND POP OUT OF GEAR.*AK
THE BRAKE ROTORS ARE WARPING WHILE APPLYING BRAKES AND VEHICLE WILL SHAKE/VIBRATE. DEALERSHIP IS AWARE OF PROBLEM.*AK
Incident date: Sep 17, 2002
WHILE DRIVING NOTICED NEITHER OF SEAT BELT BUCKLES WORK PROPERLY. DEALER HAS BEEN NOTIFIED. ANY ADITIONAL INFORMATION FEEL FREE TO ADD.*AK
Incident date: Aug 25, 2002
AIR BAG FAILURE. ALSO DUE TO DESIGN HORN HAS BEEN DEFECTIVE. *AK
Incident date: Aug 25, 2002
AIR BAG FAILURE. ALSO DUE TO DESIGN HORN HAS BEEN DEFECTIVE. *AK
ISUZU
RODEO
(1999) — SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
Sep 16, 2002
Incident date: Sep 12, 2002
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
Incident date: Sep 15, 2002
STUDS ON DRIVERS SIDE TIRE BROKE WHEN TRYING TO REMOVE LUGS: NUTS. DEALER STUDS WERE MADE OF AN ALLOY. CONSUMER WAS NOT ABLE TO CHANGE TIRES BECAUSE STUDS WOULDBREAK. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
Incident date: Aug 18, 2002
BRAKE ROTORS ARE WEARING OUT, WHEN APPLYING BRAKES, VEHICLE WILL HAVE HEAVY VIBRATION AND EXTENDED STOPPING DISTANCE. DEALER NOTIFIED.*AK THE BRAKES WERE OUT OF ROUND AND THE ROTORS WERE RESURFACED. *JG