Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 386 complaints for INTERNATIONAL
INTERNATIONAL
4300
(2012) - ELECTRICAL SYSTEM
Dec 20, 2017
Incident date: Dec 12, 2017
MAKING NOIS WHEN U PUSH THE PEDAL
INTERNATIONAL
4300
(2012) - SERVICE BRAKES
Dec 20, 2017
Incident date: Dec 12, 2017
MAKING NOIS WHEN U PUSH THE PEDAL
INTERNATIONAL
PROSTAR
(2012) - ENGINE
Oct 28, 2017
Incident date: Aug 7, 2017
THE EGR VAL THE REGEN SYSTEM THE MOTOR IT SELF IT BROKEN TWO OIL CHECK TUBE WHEN THEY WAS REPLACE IT WAS LONGER THEN THE ONE BROKEN IT SHOW MORE OIL THAT WAS IN THE MOTOR THE MOTOR BEGAN TO KNOCK THERE WAS PROLEM WITH THIS MAXXFORCE MOTOR FROM DAY ONE IT BROKE DOWN BEFORE I MADE IT HOME I COULD NOT GET ANY HELP FROM THE DEALER IT COST ME 16,000 THOUSAND DOLLAR TO HAVE IT REPAIRED
INTERNATIONAL
PROSTAR
(2012) - UNKNOWN OR OTHER
Sep 18, 2017
Incident date: Oct 24, 2016
TRUCK KEEPS SHUTTING DOWN NAVISTAR IS REFUSING TO FIX IT OR TO REPLACE OR BUY IT BACK FOR WHAT I OWE IT HAS BEEN GOING ON FOR TWO YEARS . THEY HAVE LOST MANY LAW SUITS TO LARGE COMPANIES BUT ATE REFUSING TO HELP THE ONE TRUCK OWNER. THE ISSUE HAPPENS WHILE DRIVING SITTING STILL . JUST WHEN EVER THEY KNOW IT DOES THIS AND JUST REFUSES TO MAKE IT RIGHT. I NEED HELP
INTERNATIONAL
CE
(2013) - ENGINE
Aug 29, 2017
Incident date: Jul 31, 2017
OUR BUS WAS AT INTERNATIONAL DEALER IN TUSCALOOSA HAVING WARRANTY WORK DONE. WHILE SERVICE DEPARTMENT WAS DOING WORK ON BUS IT CAUGHT FIRE AND WAS DESTROYED. THIS OCCURRED ON JULY 31 2017. THE DEALER'S (SOUTHLAND) INSURANCE CARRIER TOLD ME ON PHONE AUGUST 24TH THAT THE MANUFACTURER HAD A KNOWN ISSUE WITH THIS PRODUCT AND THAT IS WHY THINGS ARE TAKING SO LONG .SAID FIRE INVESTIGATOR HAS REQUESTED... Read more
Fire
INTERNATIONAL
LONESTAR
(2016) - FUEL/PROPULSION SYSTEM
Aug 22, 2017
Incident date: Aug 1, 2017
TL* THE CONTACT OWNS A 2016 INTERNATIONAL LONESTAR. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SUDDENLY DECELERATED TO APPROXIMATELY 5 MPH. ALSO, AN INDICATOR STATING THAT THE FUEL TANK WAS LOW ON FUEL ERRONEOUSLY APPEARED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE DEF SYSTEM WAS FAULTY AND NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER W... Read more
INTERNATIONAL
PROSTAR
(2013) - WHEELS
Jul 24, 2017
Incident date: Jul 18, 2017
WHILE IN MOTION THE ALUMINUN HANGARS ON MUD FLAP SPLASH GUARD ASSEMBLY BROKE OFF AT HANGAR SECURMENT AREA WEAKENED IN FRONT OF DUAL TIRES FAILED AT 465;000 MILES BOTH BRAKETS FAILED LEFT AND RIGHT AND FELL OFF ON TO ROAD, HANGAR, MUDFLAP ASSEMBLY DUE TO POOR TENSILE DESIGN OF ALUMINUM SERATED.. I REPLACED AT $500.00 BOTH HANGR AND MUD FLAP COST TO ME NOTIFIED NAVIISTAR INYTERTNATIONAL AND CREATED... Read more
INTERNATIONAL
PROSTAR
(2013) - SUSPENSION
Jul 24, 2017
Incident date: Jul 18, 2017
WHILE IN MOTION THE ALUMINUN HANGARS ON MUD FLAP SPLASH GUARD ASSEMBLY BROKE OFF AT HANGAR SECURMENT AREA WEAKENED IN FRONT OF DUAL TIRES FAILED AT 465;000 MILES BOTH BRAKETS FAILED LEFT AND RIGHT AND FELL OFF ON TO ROAD, HANGAR, MUDFLAP ASSEMBLY DUE TO POOR TENSILE DESIGN OF ALUMINUM SERATED.. I REPLACED AT $500.00 BOTH HANGR AND MUD FLAP COST TO ME NOTIFIED NAVIISTAR INYTERTNATIONAL AND CREATED... Read more
INTERNATIONAL
PROSTAR
(2013) - STRUCTURE:BODY
Jul 24, 2017
Incident date: Jul 18, 2017
WHILE IN MOTION THE ALUMINUN HANGARS ON MUD FLAP SPLASH GUARD ASSEMBLY BROKE OFF AT HANGAR SECURMENT AREA WEAKENED IN FRONT OF DUAL TIRES FAILED AT 465;000 MILES BOTH BRAKETS FAILED LEFT AND RIGHT AND FELL OFF ON TO ROAD, HANGAR, MUDFLAP ASSEMBLY DUE TO POOR TENSILE DESIGN OF ALUMINUM SERATED.. I REPLACED AT $500.00 BOTH HANGR AND MUD FLAP COST TO ME NOTIFIED NAVIISTAR INYTERTNATIONAL AND CREATED... Read more
INTERNATIONAL
TEDDY TOT ASTRO SEAT 9100
(9999) - CHILD SEAT:BASE
May 23, 2017
Incident date: Aug 16, 2016
TL* THE CONTACT WAS CALLING ON BEHALF OF THE OWNER OF AN INGENUITY INTRUST 35 (NA) SAFETY SEAT. THE SEAT WAS MANUFACTURED ON 6/11/2014. WHEN THE SAFETY SEAT WAS BEING PLACED ONTO THE BASE, IT SOMETIMES FAILED TO LATCH ON AND LOCK. WHEN THE SAFETY SEAT WAS SUCCESSFULLY LATCHED, IT WOULD OCCASIONALLY FAIL TO DETACH FROM THE BASE. THE FAILURES OCCURRED INTERMITTENTLY. THE MANUFACTURER WAS NOT MADE AW... Read more
INTERNATIONAL
LONESTAR
(2017) - SERVICE BRAKES
Apr 28, 2017
Incident date: Apr 27, 2017
BRAKES ARE ENGAGING ON ITS OWN. EVEN WHEN DRIVING AT VERY HIGH SPEEDS. I WAS ON A MAJOR INTERSTATE IN OHIO AND THE TRUCK WAS BRAKING VERY HARD ON ITS ON. HAPPENED ON 2 DIFFERENT OCCASIONS ON THE SAME DAY
INTERNATIONAL
4300
(2006) - ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
Apr 18, 2017
Incident date: Mar 30, 2017
TL* THE CONTACT LEASED A 2006 INTERNATIONAL 4300. WHILE DRIVING IN THE RAIN, WATER MADE CONTACT WITH THE FUSE BOX IN THE CABIN OF THE VEHICLE. THE NEXT DAY, THE VEHICLE FAILED TO START. THE VEHICLE WAS TOWED TO THE LEASING GARAGE, BUT WAS NOT DIAGNOSED OR REPAIRED. WHEN THE WATER DRIED OUT OF THE CABIN THE NEXT DAY, THE VEHICLE WAS ABLE TO START AND BE DRIVE. THE LEASING COMPANY WAS MADE AWARE OF ... Read more
INTERNATIONAL
4000 SERIES 4300
(2017) - STRUCTURE:BODY
Apr 12, 2017
Incident date: Feb 9, 2017
TL* THE CONTACT OWNS A 2016 DURASTAR INTERNATIONAL 4300 (NA). THE CONTACT STATED THAT WHEN THE BODY WAS ATTACHED TO THE TRUCK FRAME OF THE VEHICLE, THE MANUFACTURER, FLEET EQUIPMENT CORPORATION, VIOLATED SAFETY CODE FMVSS 393.201. THE INCORRECT ASSEMBLY CAUSED THE FRAME RAIL OF THE VEHICLE TO BE COMPROMISED AND CONSIDERED AS A SAFETY RISK. THE CONTACT INFORMED THE MANUFACTURER WHO STATED THAT THE ... Read more
INTERNATIONAL
PROSTAR
(2013) - ENGINE
Feb 24, 2017
Incident date: Feb 6, 2017
TL* THE CONTACT OWNS A 2013 INTERNATIONAL PROSTAR. WHILE DRIVING VARIOUS SPEEDS AND APPROACHING A STOP, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE RETURNED TO NORMAL AFTER IT WAS RESTARTED. THE FAILURE RECURRED ON VARIOUS OTHER OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 53,000.
INTERNATIONAL
TERRASTAR
(2015) - VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
Jan 25, 2017
Incident date: Dec 1, 2016
TL* THE CONTACT OWNS A 2015 INTERNATIONAL TERRASTAR. WHILE DRIVING AT ANY RATE OF SPEED, THE ACCELERATOR PEDAL BECAME STUCK WITHOUT WARNING. THE CONTACT HAD TO MANEUVER THE PEDAL, TURN OFF THE VEHICLE, TURN THE VEHICLE BACK ON AND, AT TIMES, THE VEHICLE FAILED TO RESTART. THE DEALER DIAGNOSED THAT THE ACCELERATOR PEDAL NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED AND PROVIDED NO SOLUTION. ... Read more
INTERNATIONAL
4000
(2007) - ENGINE
Nov 28, 2016
Incident date: Nov 21, 2016
TL* THE CONTACT OWNS A 2007 INTERNATIONAL 4000. WHILE HAVING THE VEHICLE SERVICED AT A REPAIR SHOP, IT WAS BROUGHT TO THE CONTACT'S ATTENTION THAT THE OIL PAN HAD FRACTURED AND WAS LEAKING OIL ONTO THE ENGINE BLOCK. THE CONTACT STATED THAT THE MECHANIC WOULD HAVE TO CHANGE THE HEAT EXCHANGER TO REPAIR THE VEHICLE. THE VEHICLE WAS REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 08V2580... Read more
INTERNATIONAL
PROSTAR
(2011) - ENGINE
Oct 21, 2016
Incident date: Jul 6, 2016
PURCHASED A USED PROSTAR FROM INTERNATIONAL AND IT HAS BEEN A LEMON. INTERNATIONAL KNOWINGLY SOLD THIS TRUCK WITH THE ENGINE, EXHAUST SYSTEM DEFAULT. EGR AND EGR COOLING SYSTEM CONTINUE TO BREAK DOWN WHEN IN OPERATION CAUSING THE TRUCK TO SHUT DOWN WHILE IN OPERATION AND LEAKING FUMES INTO THE CAB. THE TWO TIMES THAT IT HAS SHUT DOWN I WAS TRAVELING IN CITY TRAFFIC, THANK GOD AS I WAS TRAVELING VE... Read more
INTERNATIONAL
DURASTAR
(2011) - ENGINE
Jun 1, 2016
Incident date: Mar 4, 2016
ENGINE WENT OUT AFTER FIRST THREE MONTHS OF THE BRAND NEW TRUCK BEING BOUGHT OFF THE LOT. CONSISTENTLY CONTINUOUS PROBLEMS AND REPAIRS BEYOND THE WARRANTEE CAUSING LOSS OF WORK, EXTENSIVE AMOUNT OF MONEY ON REPAIRS, RENTAL OF TRUCKS WITH LOSS OF MONEY IN ORDER TO KEEP CUSTOMERS AND A TREMENDOUS AMOUNT OF STRESS ONLY FOR THE ENGINE TO BLOW AGAIN!
INTERNATIONAL
DURASTAR
(2011) - ELECTRICAL SYSTEM
Jun 1, 2016
Incident date: Mar 4, 2016
ENGINE WENT OUT AFTER FIRST THREE MONTHS OF THE BRAND NEW TRUCK BEING BOUGHT OFF THE LOT. CONSISTENTLY CONTINUOUS PROBLEMS AND REPAIRS BEYOND THE WARRANTEE CAUSING LOSS OF WORK, EXTENSIVE AMOUNT OF MONEY ON REPAIRS, RENTAL OF TRUCKS WITH LOSS OF MONEY IN ORDER TO KEEP CUSTOMERS AND A TREMENDOUS AMOUNT OF STRESS ONLY FOR THE ENGINE TO BLOW AGAIN!
INTERNATIONAL
CE
(2007) - ELECTRICAL SYSTEM
May 17, 2016
Incident date: May 17, 2016
WE HAVE A FLEET OF 135 SCHOOL BUSES. OUR 2005 - 2014 INTERNATIONAL CE SCHOOL BUSES HAVE A DEFECT IN THE WIRING FOR THE ECM POWER SUPPLY. THE CIRCUIT OVERHEATS, MELTS THE CONNECTORS AND THE BUS SHUTS DOWN AND WILL NOT START. TWICE THIS WEEK WE VE HAD BUSES SHUT DOWN IN INTERSECTIONS. WE HAVE SEEN THIS PROBLEM ON ALMOST ALL OF THE 74 INTERNATIONAL BUSES WE HAVE. ALMOST ALL THE PLASTIC WIRE CONNECTOR... Read more
INTERNATIONAL
4700 4X2
(2001) - SERVICE BRAKES
Apr 11, 2016
Incident date: Jun 22, 2015
TL* THE CONTACT OWNS A 2001 INTERNATIONAL 4700 4X2. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE VEHICLE INDEPENDENTLY DECREASED IN SPEED WITHOUT THE BRAKE PEDAL BEING DEPRESSED. THE CONTACT INSPECTED THE VEHICLE AND NOTICED THERE WAS BRAKE FLUID LEAKING FROM THE BRAKE FLUID RESERVOIR. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FRONT BRAKE CALIP... Read more
Fire
INTERNATIONAL
PROSTAR
(2013) - VEHICLE SPEED CONTROL
Feb 4, 2016
Incident date: Dec 19, 2015
TL* THE CONTACT OWNS A 2013 INTERNATIONAL PROSTAR. WHEN THE IGNITION WAS TURNED TO THE ON POSITION, THE VEHICLE REVVED WITHOUT WARNING. WHEN THE DRIVER ATTEMPTED TO TURN THE IGNITION OFF, THE VEHICLE FAILED AND THE ENGINE STALLED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TURBO SEAL FAILED AND PUMPED OIL INTO THE ENGINE, WHICH CAUSED THE... Read more
INTERNATIONAL
PROSTAR
(2013) - ENGINE
Feb 4, 2016
Incident date: Dec 19, 2015
TL* THE CONTACT OWNS A 2013 INTERNATIONAL PROSTAR. WHEN THE IGNITION WAS TURNED TO THE ON POSITION, THE VEHICLE REVVED WITHOUT WARNING. WHEN THE DRIVER ATTEMPTED TO TURN THE IGNITION OFF, THE VEHICLE FAILED AND THE ENGINE STALLED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TURBO SEAL FAILED AND PUMPED OIL INTO THE ENGINE, WHICH CAUSED THE... Read more
INTERNATIONAL
4300
(2007) - WHEELS
Nov 30, 2015
Incident date: Mar 14, 2013
THE FRONT AXLE BEARINGS FAILED ON TWO SEPARATE OCCASIONS WHILE IN TRANSIT. THESE INCIDENTS BOTH TOOK PLACE WITHIN AN 8 MONTH PERIOD OF EACH OTHER. BOTH MECHANICS STATED THAT THE FRONT WHEEL WAS INADEQUATELY LUBRICATED AND THAT IS WHAT CAUSED THE WHEEL TO SEIZE UP AND BREAK OFF AT THE SPINDLE. THIS FLAW WAS LIKELY DEVELOPED DURING ASSEMBLY WHICH IS WHY THIS ISSUE IS SO COMMON. THIS ISSUE WILL CAUS... Read more
Crash
INTERNATIONAL
4300
(2007) - SUSPENSION
Nov 30, 2015
Incident date: Mar 14, 2013
THE FRONT AXLE BEARINGS FAILED ON TWO SEPARATE OCCASIONS WHILE IN TRANSIT. THESE INCIDENTS BOTH TOOK PLACE WITHIN AN 8 MONTH PERIOD OF EACH OTHER. BOTH MECHANICS STATED THAT THE FRONT WHEEL WAS INADEQUATELY LUBRICATED AND THAT IS WHAT CAUSED THE WHEEL TO SEIZE UP AND BREAK OFF AT THE SPINDLE. THIS FLAW WAS LIKELY DEVELOPED DURING ASSEMBLY WHICH IS WHY THIS ISSUE IS SO COMMON. THIS ISSUE WILL CAUS... Read more
Crash
INTERNATIONAL
3000
(2014) - UNKNOWN OR OTHER
Nov 20, 2015
Incident date: Nov 20, 2015
A COOLANT HOSE BURST NEAR THE DRIVERS FOOT, THIS CAUSES THE WINDSHIELD TO FOG IMMEDIATELY, HOT ANTIFREEZE GETS ON DRIVERS LEG AND POURS DOWN FLOOR OF SCHOOL BUS. WE HAVE 14 OF THESE VEHICLES AND CURRENTLY HAVE HAD 4 OR 5 DO THIS SO FAR. WE HAVE ONLY HAD PROBLEM ON 2014 BUSSES.
INTERNATIONAL
4300
(2004) - WHEELS
Nov 15, 2015
Incident date: Oct 14, 2008
THIS TRUCK HAS BEEN LOCKING UP, THE FRONT RIGHT WHEEL, FOR SEVERAL YEARS, THE FIRST TIME IT HAD 28,000 MILES , I HAVE REPLACED SENSORS, AND NOTHING HELPS, THE ABS LIGHT STAYS ON CONTINUALLY...EVERY TIME I DRIVE IT, IT IS THE SAME LOCK UP WHEEL....IT DOES THIS WHEN VEHICLE IS IN MOTION...
INTERNATIONAL
4300
(2004) - SUSPENSION
Nov 15, 2015
Incident date: Oct 14, 2008
THIS TRUCK HAS BEEN LOCKING UP, THE FRONT RIGHT WHEEL, FOR SEVERAL YEARS, THE FIRST TIME IT HAD 28,000 MILES , I HAVE REPLACED SENSORS, AND NOTHING HELPS, THE ABS LIGHT STAYS ON CONTINUALLY...EVERY TIME I DRIVE IT, IT IS THE SAME LOCK UP WHEEL....IT DOES THIS WHEN VEHICLE IS IN MOTION...
INTERNATIONAL
4300
(2004) - SERVICE BRAKES
Nov 15, 2015
Incident date: Oct 14, 2008
THIS TRUCK HAS BEEN LOCKING UP, THE FRONT RIGHT WHEEL, FOR SEVERAL YEARS, THE FIRST TIME IT HAD 28,000 MILES , I HAVE REPLACED SENSORS, AND NOTHING HELPS, THE ABS LIGHT STAYS ON CONTINUALLY...EVERY TIME I DRIVE IT, IT IS THE SAME LOCK UP WHEEL....IT DOES THIS WHEN VEHICLE IS IN MOTION...
INTERNATIONAL
4300
(2009) - SERVICE BRAKES
Oct 14, 2015
Incident date: Jun 1, 2015
TL* THE CONTACT OWNS A 2009 INTERNATIONAL 4300. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 60 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO RESPOND. THE FAILURE RECURRED ON ONE OTHER OCCASION. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE HYDRAULIC CONTROL UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. TH... Read more
INTERNATIONAL
DURASTAR
(2014) - ELECTRICAL SYSTEM
Aug 13, 2015
Incident date: Aug 12, 2015
VEHICLE HAS RECALL 15509. DEALER WILL NOT REPAIR VEHICLE--CLAIMS INTERNATIONAL DOES NOT RECOGNIZE THIS AS A RECALL, YET OWNERS HAVE ALL RECEIVED NOTIFICATION IN THE MAIL THAT TRUCK MAY CATCH FIRE
INTERNATIONAL
PROSTAR
(2012) - ELECTRICAL SYSTEM
Apr 13, 2015
Incident date: Dec 9, 2014
TL* THE CONTACT OWNS A 2012 INTERNATIONAL PROSTAR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V688000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
INTERNATIONAL
1300
(2011) - ENGINE
Mar 10, 2015
Incident date: Mar 4, 2015
I GOT ON A YAMHILL COUNTY TRANSIT BUS WITH AN EXHAUST LEAK. I REPORTED TO THE TRANSIT SYSTEM IN EMAIL AND GOT AN INADEQUATE RESPONSE. I CAN FORWARD THE EMAILS TO YOUR. *TR
INTERNATIONAL
3200
(2011) - SERVICE BRAKES
Jan 23, 2015
Incident date: Sep 1, 2014
TL*THE CONTACT OWNS A 2011 INTERNATIONAL 3200 BUS. THE CONTACT STATED THAT THE DRIVE LINE RETARDER SUPPORTS AND SUPPORT BRACKETS WERE SEVERELY FRACTURED AND COMPLETELY DETACHED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS NOT ABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 19,756.
INTERNATIONAL
3200
(2011) - SERVICE BRAKES
Jan 23, 2015
Incident date: Aug 14, 2014
TL* THE CONTACT OWNS A 2011 INTERNATIONAL 3200 BUS. THE CONTACT STATED THAT THE DRIVE LINE RETARDER SUPPORTS WERE SEVERELY FRACTURED AND DETACHED. THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER WAS NOT ABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 70,000.
INTERNATIONAL
4400
(2004) - FUEL/PROPULSION SYSTEM
Jan 18, 2015
Incident date: Jan 15, 2015
MASSIVE FUEL LEAK UNDER TRUCK CAB. THIS WAS CAUSED BY FUEL RETURN LINE COMING OFF BACK OF ENGINE. PLASTIC CLIP THAT IS NOT SECURELY FASTENED IS FACTORY DESIGN. VERY UNSAFE IN MY OPINION. *TR
INTERNATIONAL
4300
(2003) - SERVICE BRAKES
Jan 15, 2015
Incident date: Dec 11, 2014
TL* THE CONTACT OWNS A 2003 INTERNATIONAL 4300. THE CONTACT STATED WHILE DRIVING 30 MPH, THE BRAKES WERE ENGAGED AND FAILED TO STOP THE VEHICLE. AS A RESULT, THE VEHICLE CRASHED INTO A SIGN. A POLICE REPORT WAS NOT FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE BRAKE BOOSTER NEEDED TO BE REPAIRED. THE MANUFACTURER WAS NOTIFI... Read more
Crash
INTERNATIONAL
4300
(2005) - ELECTRICAL SYSTEM
Dec 29, 2014
Incident date: Aug 3, 2014
LEETE TIRE CO.SENT MY HUSBAND ON A OUT OF STATE CALL TO TOW A VEHICLE TO N.C.COMING BACK INTERSTATE 85 NORTH THE TOW TRUCK ENDING UP RUNNING OFF THE ROAD INTO THE WOODS AND CAUGHT FIRE,LOOKED LIKE EXPLODED,KILLED MY HUSBAND AND HIS BODY BURNED IN FLAMES.FRIDAY BEFORE THE FATAL ACCIDENT MY HUSBAND ASK FOR TWO NEW TIRES ON HIS TOW TRUCK FOR THE ONES ON IT WERE BADLY WORN,HIS BOSS JUST SWAPPED THE TI... Read more
Crash
Fire
1 deaths
INTERNATIONAL
4300
(2005) - WHEELS
Dec 29, 2014
Incident date: Aug 3, 2014
LEETE TIRE CO.SENT MY HUSBAND ON A OUT OF STATE CALL TO TOW A VEHICLE TO N.C.COMING BACK INTERSTATE 85 NORTH THE TOW TRUCK ENDING UP RUNNING OFF THE ROAD INTO THE WOODS AND CAUGHT FIRE,LOOKED LIKE EXPLODED,KILLED MY HUSBAND AND HIS BODY BURNED IN FLAMES.FRIDAY BEFORE THE FATAL ACCIDENT MY HUSBAND ASK FOR TWO NEW TIRES ON HIS TOW TRUCK FOR THE ONES ON IT WERE BADLY WORN,HIS BOSS JUST SWAPPED THE TI... Read more
Crash
Fire
1 deaths
INTERNATIONAL
4300
(2005) - AIR BAGS
Dec 29, 2014
Incident date: Aug 3, 2014
LEETE TIRE CO.SENT MY HUSBAND ON A OUT OF STATE CALL TO TOW A VEHICLE TO N.C.COMING BACK INTERSTATE 85 NORTH THE TOW TRUCK ENDING UP RUNNING OFF THE ROAD INTO THE WOODS AND CAUGHT FIRE,LOOKED LIKE EXPLODED,KILLED MY HUSBAND AND HIS BODY BURNED IN FLAMES.FRIDAY BEFORE THE FATAL ACCIDENT MY HUSBAND ASK FOR TWO NEW TIRES ON HIS TOW TRUCK FOR THE ONES ON IT WERE BADLY WORN,HIS BOSS JUST SWAPPED THE TI... Read more
Crash
Fire
1 deaths
INTERNATIONAL
4000
(2008) - SEATS
Dec 23, 2014
Incident date: Dec 12, 2014
2008 MEDTEC AMBULANCE THAT HAS FAILURE OF THE STREET SIDE INTERIOR WALL AND CABINETS. THE ENTIRE WALL AND CABINETRY WERE NOT INSTALLED PROPERLY DURING NEW CONSTRUCTION AND NOW HAVE FAILED TO WHERE THEY ARE FALLING OFF THE CEILING AND HAVE BUCKLED AWAY FROM THE EXTERIOR SHELL OF THE AMBULANCE. SEAT BELT RESTRAINTS WERE ALSO FOUND TO BE FASTENED INTO 3/4" PLYWOOD ONLY. THESE WILL NOT MEET THE R... Read more
INTERNATIONAL
4000
(2008) - SEAT BELTS
Dec 23, 2014
Incident date: Dec 12, 2014
2008 MEDTEC AMBULANCE THAT HAS FAILURE OF THE STREET SIDE INTERIOR WALL AND CABINETS. THE ENTIRE WALL AND CABINETRY WERE NOT INSTALLED PROPERLY DURING NEW CONSTRUCTION AND NOW HAVE FAILED TO WHERE THEY ARE FALLING OFF THE CEILING AND HAVE BUCKLED AWAY FROM THE EXTERIOR SHELL OF THE AMBULANCE. SEAT BELT RESTRAINTS WERE ALSO FOUND TO BE FASTENED INTO 3/4" PLYWOOD ONLY. THESE WILL NOT MEET THE R... Read more
INTERNATIONAL
TERRASTAR
(2012) - STEERING
Dec 7, 2014
Incident date: Nov 21, 2012
I BOUGHT A NEW 2012 INTERNATIONAL TERRASTAR FLATBED TOW TRUCK IN NOVEMBER 2012. I HAVE HAD STEERING PROBLEMS FROM THE DAY I BOUGHT IT. THE TRUCK WENT BACK TO THE DEALER ON NUMEROUS OCCASIONS, BUT IT COULD NEVER BE FIXED, EVEN THOUGH THE DEALER SAID IT WAS FIXED. AT THIS TIME THE STEERING WHEEL CONSTANTLY VIBRATES AND ON TWO OCCASIONS THE STEERING WHEEL SHOOK SO VIOLENTLY THAT I COULD NOT CONTROL T... Read more
INTERNATIONAL
4000
(2003) - VEHICLE SPEED CONTROL
Jul 11, 2014
Incident date: Jul 5, 2014
THE ENGINE NORMALLY RESPONDS TO A FAILED OPEN ACCELERATOR POSITION SENSOR CIRCUIT FAULT BY RETURNING THE ENGINE TO LOW IDLE SPEED OF 800 RPM AND DISABLING THE DRIVER'S ABILITY TO INCREASE THE ENGINE SPEED. HOWEVER IF THE OPEN CIRCUIT CORRECTS ITSELF WITHIN 30 SECONDS OF INITIATION, ENGINE SPEED COULD SUDDENLY INCREASE TO A HIGH IDLE SPEED OF 1200 RPM. *TR
INTERNATIONAL
4200
(2008) - ENGINE
May 29, 2014
Incident date: Jul 13, 2009
ENGINE START HARNESS HAS A 40 AMP FUSE INSTALLED IN A 30 AMP RATED FUSE HOLDER. HOLDER WILL OVER HEAT (MELT) WITHOUT BLOWING FUSE, CAUSING THE METAL CONTACTS TO CHAR / LOOSEN,CAUSING AN OPEN RUN CIRCUIT, WHICH CAUSES THE ENGINE TO STALL. THIS CAN HAPPEN AT ANY TIME, IDLE, RUNNING IN STOP AND GO TRAFFIC AND AT FREEWAY SPEEDS. WHEN THIS OCCURS YOU LOOSE ALL ENGINE BASED ASSIST, ELECTRICAL, POWER STE... Read more
INTERNATIONAL
4200
(2008) - ELECTRICAL SYSTEM
May 29, 2014
Incident date: Jul 13, 2009
ENGINE START HARNESS HAS A 40 AMP FUSE INSTALLED IN A 30 AMP RATED FUSE HOLDER. HOLDER WILL OVER HEAT (MELT) WITHOUT BLOWING FUSE, CAUSING THE METAL CONTACTS TO CHAR / LOOSEN,CAUSING AN OPEN RUN CIRCUIT, WHICH CAUSES THE ENGINE TO STALL. THIS CAN HAPPEN AT ANY TIME, IDLE, RUNNING IN STOP AND GO TRAFFIC AND AT FREEWAY SPEEDS. WHEN THIS OCCURS YOU LOOSE ALL ENGINE BASED ASSIST, ELECTRICAL, POWER STE... Read more
INTERNATIONAL
7400
(2003) - SERVICE BRAKES
May 20, 2014
Incident date: May 20, 2014
HELLO, I'M JUST TRYING TO MAKE CONTACT WITH A QUESTION ABOUT TRUCKS WITH AIR BRAKES. THERE SEEM TO ALWAYS BE COLORED AIR LINES, 4 - 5 COLORS. ARE THERE ANY GUIDELINES AS TO WHERE EACH COLOR GOES OR A COMMON UNIVERSAL PURPOSE FOR EACH COLOR? IF EACH COLOR DOESN'T SERVE A SPECIFIC PURPOSE, THIS IS VERY CONFUSING. ANY HELP WILL BE GREATLY APPRECIATED!! *TR
INTERNATIONAL
TERRASTAR
(2013) - SERVICE BRAKES
Apr 22, 2014
Incident date: Apr 1, 2014
BRAKES FAILED (HOLE) FROM RUBBING ON BODY OF TRUCK. LOCAL INTERNATIONAL DEALERSHIP HAS NOT REPAIRED THEY STATE THEY CANNOT FIND REPLACEMENT BRAKE LINE. *TR
INTERNATIONAL
TERRASTAR
(2013) - SERVICE BRAKES
Apr 22, 2014
Incident date: Sep 18, 2013
BRAKE LINE FAILED (HOLE) FROM RUBBING ON BATTERY CABLE. LOCAL INTERNATIONAL DEALERSHIP REPAIRED. *TR